Are you having difficulties in

Creating and maintaining an IT Asset Register, tracking warranties, maintenance contracts & support SLAs? Implementing & operating a structured IT Service Desk? Managing Incidents & Service Requests from users and ensuring the provision of effective & efficient IT services? Monitoring the status and performance of critical IT assets? Managing software deployments across PCs in your organization?

Confidence in IT

InsTIL can help you address these concerns

InsTIL is an ITSM software offering designed to improve IT service levels and productivity, deliver best practices & standardization and align IT for delivery of value to business. InsTIL has a preintegrated set of modules namely Asset Management, Incident Management, Device monitoring and Software distribution. InsTIL helps you Create an IT asset register Track hardware & software configuration changes Provide effective and efficient services to users Utilize IT resources in an optimal manner Monitor critical IT assets and take proactive measures to prevent outages Simplify and exert greater control over software deployments Control IT costs InsTIL gives you the flexibility of choosing the functionality that your business needs and is scalable to meet growing requirements. InsTIL is built around ITIL best practices and has been developed by Precision Infomatic, based in Chennai, India.

 IT Asset Register Scheduled Network scan Track contracts & SLAs Insurance & Depreciation Automatic Asset and User linking

Track trouble tickets & service requests real time Automatic incident routing based on call category Incident prioritization based on urgency and impact SLAs and Escalations Decision making dashboards

Confidence in IT

Confidence in IT

Alerts on software/hardware changes

Incident status view via Email/SMS/Dashboard

Asset Management

Incident Management

Software Distribution
Distribute software unmanned Install software on many PCs simultaneously Local software packages for distributed locations Track distribution jobs through dashboards

Device Monitoring
24/7 device monitoring of critical IT assets Bandwidth monitoring of critical Routers User definable threshold alerts Trend analysis of existing capacity utilization.

Confidence in IT Control software licensing

Set of predefined templates

Confidence in IT Graphical representations of reports

Alerts via Dashboard

Case Study 1 A leading provider in developing IT products and predictive modeling solutions for enterprise wide risk management, credit bureaus, rating agencies & financial services institutions. Their need: The organization has a complex IT infrastructure, with IT assets distributed across multiple segments & networks. The organization had a challenge creating and maintaining the IT asset register. Additionally, effectively managing trouble tickets and support requests from users was a daunting task. The organization sought a solution to address these difficulties. Solution Offered: After studying the requirements, Precision successfully implemented InsTIL (Asset & Incident Management) at the client site. The rich functionality offered by InsTIL; such as Network Scan - which is used extensively to track IT assets, and, the Incident Management workflow process - used to track the lifecycle of the Incidents, has been in use ever since. Case Study 2 A leading manufacturing company producing Pistons, Piston rings, Cylinder Liners and allied components. Their need: Tracking their IT assets was a difficult job for this organization and they had no software tool in place to record the hardware & software details of assets. Tracking vendor contracts and monitoring Warranties and Maintenance Contracts was a tedious job. Based on the requirement, Precision proposed a definite solution by implementing InsTIL Asset Management tool to overcome the challenges faced. Solution Offered: Precision analyzed the organizations IT infrastructure and came up with a solution by deploying InsTIL clients on the systems and, in parallel, implemented the InsTIL application to auto-discover the hardware and software configuration of assets. On successful implementation of the tool, the client realized the benefits of the proposed solution and has been using it ever since. Visit www.instilservicedesk.com for more information and to buy online. Questions? write us at sales@instilservicedesk.com
Precision Infomatic (M) Pvt. Ltd. No: 22, Habibullah Road, T Nagar, Chennai - 600 017 P: +91 44 4219 9500 F: +91 44 4219 9502 W: www.theprecisiongroup.in