Questionnaire on ATM user 1. Customer Name 2. Age group of ATM users. 15 to 35 35 to 50 50 to 60 Above 60 3. Gender of ATM user.

Male female 4. Which area they belong? Rural urban 5. Marital status? married unmarried/single 6. Occupation of ATM user. Home maker Self employed service student

6. Which is / are the bank(s) that you have an account? SBI HDFC ICICI UNION BANK 7. Do you prefer using an ATM to branch banking? Yes no 8. How often do you use an ATM? Several times in a week. Once in a week. Twice a month. 9. Which of the following services have you used / planning to use in ATM? Mobile prepaid recharge. Internet packs (tata indicom /sify etc) none other 10. Do you find it necessary for a guard to be present at the ATM ? yes no 11. Are you aware that the fees charged while using an ATM not owned by your bank have been reduced / waived? yes no 12.What are the problems have you encounted while using an ATM? Wait in long queues

Inserting card incorrectly Limit on daily withdrawal None of them 13.Other ATM problem. ATM working too slowly Incorrect amount of cash dispensed ATM not able to print slips when demanded None of the above