STEVEN MORITZ

Santa Clara, California 95050 408-247-5811 (home) 408-505-3665 (mobile) www.linkedin.com/pub/dir/Steve/Moritz PROJECT RESEARCH COORDINATOR, IT samoritz@sbcglobal.net

Dynamic organizer who utilizes teamwork, effective organization and leadership skills to design and create measurable solutions that convey customer value. An effective communicator with the ability to create marketing tools that provides value for both internal and external customers. Takes the initiative for enhancing the overall data management and communications between departments. TOOLS AND SKILLS MS Office (Word, Excel, PowerPoint, Outlook) MS Access MS Project, MS Visio. Online research utilizing both public and proprietary databanks. Data Management, Team Building, Leadership, Communications, Project Research and Analysis. PROFESSIONAL EXPERIENCE The Home Depot Santa Clara, CA 408-492-9600 Associate (2006 - 2012) Member of the plumbing team in a fast-paced environment requiring outstanding people skills. Assisted customers locate, identify and understand the plumbing and irrigations parts they were looking for. Worked with contractors to provision job requirements. Often called upon to provide excellent service to irate customers. Improved staff performance through expert training. Awards for excellent customer service. Underwriters Laboratories Inc. San Jose, CA 408-754-6500 Technical Librarian/Project Coordinator (1992-2004) directed a team to develop a technical library for ULs Santa Clara business unit presenting the idea to management to accommodate the engineering departments need for ready access to the most current reference information. Managed the implementation and operation of a document supply system, including global customer service. Other Deliverables: Created standard operating procedures for daily library functions providing managers with detailed reports of system usage and service incidents. Championed the library to all departments and increased the library traffic. Initiated a library catalog using MS Access to locate documents, track loans and prevent missing materials. Underwriters Laboratories Inc. San Jose, CA 408-754-6500 Engineering Assistant (1983-1992) Coordinated project materials, working with reviewing engineers to ensure the highest levels of quality. Generated technical reports and presented findings to project staff to coordinate the investigation. Managed confidential client files. Supported new clients throughout product evaluation and testing. Assisted project handlers with evaluations for product certification . Conducted research for engineering staff on codes and standards development projects. Prepared technical, cost analysis, and benefit reports. Worked closely with customers to ensure products were in compliance with the requirements of various national and international standards. Other Deliverables: Assisted the Human Resources Department with interviewing candidates and training new employees .Customer Service Excellence Awards for superior performance. EDUCATION AND TRAINING San Jose State University, San Jose, CA San Jose State University, San Jose, CA American Management Association San Francisco, CA Sunnyvale, CA, Professional Effectiveness Program: Bachelor of Arts, Liberal Studies California State Teaching Credential Business Communications, Team Building, Problem Solving, Communications