Professional Documents
Culture Documents
Safety Management
Quality Management
Books
ISO 9000 Quality Management. Achieving Registration Presentation Set
BSI Presented in a slip-case, all three parts to BS EN ISO 9000 standard PLUS ISO 9000:2000 Achieving Registration are available in an easy-to-use ring bound A5 format. This Presentation Set looks great on every quality managers bookshelf! Contains: BS EN ISO 9000:2000 Quality management systems. Fundamentals and vocabulary BS EN ISO 9001:2000 Quality management systems. Requirements BS EN ISO 9004:2000 Quality management systems. Guidelines for performance improvements ISO 9000:2000 Achieving Registration A5 loose-leaf with binder and slip-case 2004 ISBN 0 580 44346 9 BSI order ref BIP 2039 BSI Price 260, 130 BSI Subscribing Members
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Beyond Registration
Steve Tanner, Mike Bailey and Charles Pertwee
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This is the new book for those registered to BS EN ISO 9001 and who are seeking continual improvement. The publication shows you how to improve your organizations performance by outlining several business improvement models and approaches, and comparing them with ISO 9001. The book also demonstrates how ISO 9001 provides support to and is consistent with those models and approaches. If you are serious about world-class performance, but dont know how to go about it, then Beyond Registration is your starting point. Contents: Business improvement models ISO 9001, The Malcolm Baldridge Award, The EQFM Excellence Model; Business improvement approaches Balanced Scorecard, Benchmarking, Best Value, BQSR, BPIR, BPR, Charter Mark, FMEA, IiP, Kaizen, Lean Thinking, PCF, Six Sigma, SPC, TQM. Royal paperback 120 pages 2003 ISBN 0 580 42589 4 BSI order ref BIP 2020 BSI Price 25
To order please call BSI Customer Services on +44 (0)20 8996 9001
Highly practical and descriptive, the book shows how you can add greater value from auditing activity and be able to demonstrate it. Contents: Putting the process approach into context; The requirements of ISO 9001:2000 an auditors perspective; The system-process-procedure relationship; Auditing tools and techniques; Planning and preparing a process audit; Carrying out a process audit compliance vs effectiveness; Identifying and reporting findings moving beyond compliance; Assessing improvements; What personal attributes do auditors need?; Conclusion and the way forward. A4 paperback 96 pages 2003 ISBN 0 580 41547 3 BSI order ref BIP 2015 BSI Price 45
Creating a Process-based Management System for ISO 9001:2000 and Business Improvement
Ian Rosam and Rob Peddle This book gives practical guidance on the creation and implementation of a process-based management system that meets the requirements of your business first and then ISO 9001:2000. Applicable to any organization, this approach is critical for both long term value and organization-wide involvement. How the process-based management system is used as a framework for business improvement is also illustrated in the book. Practical examples and case studies are given throughout to demonstrate best practice and approaches. Contents: The process-based management system in context; The process approach; Designing your management system; Process design (mapping and understanding processes); Procedure design linking supporting information to processes; Linking of processes; Key performance indicators (KPIs); Implementing the system; Case studies. A4 paperback 98 pages 2003 ISBN 0 580 41546 5 BSI order ref BIP 2014 BSI Price 45
Easy to read, easy to understand, positions us well for the future AVX
Challenging and provoking, the books encourage the reader to consider the real management systems issues that need tackling in their organization. The guides are well-structured and written from practical experience. They provide a refreshing business-first approach and create the foundations for the management system for the future.
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Quality Management
Books
Integrated Management Systems (IMS) series
Following the success and widespread adoption of quality management systems standards, other management systems have now been implemented by organizations including environmental, health and safety, information security and complaints management systems. These management systems, along with your own processes and procedures for managing different aspects of your organization, can be integrated, leading to greater efficiency and effectiveness. The IMS series of books will show you how. The overall series editor is David Smith of IMS Risk Solutions Ltd, who has been involved in writing management system standards since the early 1990s and is the author of a number of BSI books on the subject.
Every organization has management systems, whether they are formalized or not, recognized or instinctive, or called processes or procedures. There are many advantages to be gained from integrating these systems to provide an over-arching set of guidance, procedures and records. These will encompass all the organizations activities, build on strengths, help to identify weaknesses, aid control and improvement, and reflect the interactive nature of the processes employed in meeting customer demands. IMS: The Framework presents an approach that enables integration to become a reality, not merely between two standards such as ISO 9001 and ISO 14001 (environment) but as part of an overall system for the organization. This framework makes it possible for management systems in a range of disciplines to be incorporated, to the benefit of all organizations operations. Contents: Terms and definitions; What is an IMS?; Why consider an IMS?; The background to IMS standards; Making a management system work; Process and plan-do-check-act keys to success; The framework of IMS; Getting started; Integrating management systems into your IMS. Royal paperback 56 pages 2001 ISBN 0 580 33298 5 BSI order ref HB 10190 BSI Price 30
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IMS: Customer Satisfaction helps you understand the theory and practice of customer satisfaction and how it can be embodied into an IMS. Every organization, whether a private business or a public authority, recognizes the need to give satisfaction to its customers. In spite of the vital importance of the subject, few organizations have in place an adequate system for its management. Contents: Initial status review; Policy and its development; Identification of processes; Planning in detail; Implementation and operation; Performance assessment; Improvement; Management review. Royal paperback 104 pages 2003 ISBN 0 580 41426 4 BSI order ref BIP 2005 BSI Price 30
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To order please call BSI Customer Services on +44 (0)20 8996 9001
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This book is a guide to the practice of auditing. It not only fulfils the requirements of management systems but can also be used as a means to improve the performance of organizations and businesses. The book embodies the idea that auditing, far from being just a chore demanded by management system standards, can if properly used, be a valuable aid to continual improvement. Contents: The requirements of continual improvement; Measuring improvement; The function of auditing; Organizing the audit; Planning the audit; Doing the audit; Checking the results; Acting to improve the system; Improving the audit; Meeting specific standards. Royal paperback 106 pages 2004 ISBN 0 580 44448 1 BSI order ref BIP 2011 BSI Price 30
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Quality Management
CD-ROMs and Standards
ISO 9000 Quality Management. Achieving Registration CD-ROM
BSI This CD-ROM not only contains all three parts to the BS EN ISO 9000 family, but also includes ISO 9000:2000 Achieving Registration. The PDF format features a powerful search facility and copy, paste and printing functions. A mapping tool is also included which will enable you to create multi-level flowcharts and attach supporting documents. Contains: ISO 9000:2000 Achieving Registration BS EN ISO 9000:2000 Quality management systems Fundamentals and vocabulary BS EN ISO 9001:2000 Quality management systems. Requirements BS EN ISO 9004:2000 Quality management systems. Guidelines for performance improvements
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CD 2000 ISBN 0 580 37830 6 BSI order ref Kit 47 BSI Price 214 +VAT (251.45), 107 +VAT (125.75) BSI Subscribing Members
CD 2004 ISBN 0 580 43970 4 BSI order ref BIP 3014 BSI Price 260 +VAT (305.50), 130 +VAT (152.75) BSI Subscribing Members
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BS EN ISO 9001:2000 is available in a laminated A5 spiral-bound format making for extra durability.
A5 laminated and spiral-bound 2001 ISBN 0 580 39523 5 BSI order ref BS EN ISO 9001:2000 A5 Laminated Price 74, 37 BSI Subscribing Members
To order please call BSI Customer Services on +44 (0)20 8996 9001
BS ISO 10019:2005 Guidelines for the selection of quality management systems consultants and use of their services
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BS EN ISO 19011:2002 Guidelines for quality and/or environmental management systems auditing
The cost of failing a quality or environmental management systems audit takes many forms.
BEST SELL ER
This new standard provides guidance on the factors to be taken into consideration when selecting a quality management system consultant. It will be of great benefit to organizations in choosing and evaluating a consultant who is able to meet their specific needs, expectations and objectives. The standard will greatly assist: Any small business whose knowledge of QMS is very limited QMS consultants as guidelines to QMS consulting Consulting organizations for the selection of QMS consultants.
Companies can lose valuable contracts or prized certifications. They may have to pay for an expensive programme of improvements demanded by a client. They may see operational efficiency eroded. Which is why basing your audits on the principles and guidance provided by the standard BS EN ISO 19011 makes sound business sense. Benefits This standard will help you to: Combine quality and environmental audits in a single programme Minimize disruption to normal commercial activities Streamline the audit management process, from audit objectives to preparing the report Reduce paperwork and briefing of multiple audit teams Follow best practice when conducting audits. Four essential functions from a single standard In a single document you have four critical decision-support resources for the efficient planning, conduct and evaluation of quality and/or environmental audits: A clear explanation of the principles of management systems auditing Guidance on the management of audit programmes Guidance on the conduct of internal or external audits Advice on the competence and evaluation of auditors. ISBN 0 580 40556 7 Price 120, 60 BSI Subscribing Members
BS ISO 10002:2004 Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
This new standard provides guidelines for handling complaints from dissatisfied customers relating to poor service or defective products. It gives best practice advice on how to handle complaints for optimal results for the organization and the customer. When the standards complaints-handling process is implemented, the customer will benefit from responsive treatment of his or her complaint. The organization will also benefit by identifying the problem area and opportunities for improvement and savings. BS ISO 10002 is for use by organizations of all sizes and in all sectors, with Annex A providing guidance specifically for small businesses. Sample forms for complaint logging and follow-up are also included. ISBN 0 580 44207 1 Price 106, 53 BSI Subscribing Members
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Environmental Management
Books and CD-ROMs
Managing the Environment the 14001 Way
David Smith and Clive Green This book is for organizations seeking user-friendly help in developing a cost-effective EMS based on BS EN ISO 14001 and 14004. It builds on the basic framework and principles of the standards by providing practical advice, examples and sources of further information. It will be invaluable for those seeking to integrate EMS within an overall management system, such as one based on ISO 9001 (Quality) or BS 8800 (Health and Safety). Using the approach successfully introduced in Managing Health and Safety the BS 8800 Way, this book provides information at a variety of levels - headline, in practice, and in detail - and three organizations from different sectors to illustrate how an EMS applies. Contents: Introduction; Carrying out an initial environmental review; Defining an environmental policy; Planning; Identifying significant environmental aspects; Implementing and operating; Checking and correcting; Auditing; Reviewing; Using a BS EN ISO 9000 approach; Integrating with BS 8800 and OHSAS 18001. A5 paperback 222 pages 2005 ISBN 0 580 44097 4 BSI order ref BIP 2069 BSI Price 30
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The challenges of contaminated land, compliance with regulation and product liability are becoming increasingly complex. It is therefore vital for businesses to understand the consequences that these may have, not just on financial viability and the relationships with financial stakeholders, but with client perceptions and continuity in production. This publication examines the international standard ISO 14015 Environmental management. Environmental assessment of sites and organizations, and its application to the non-intrusive stages of environmental assessment. Contents: What is environmental assessment; The client/assessor relationship; Assessment planning; The Assessment process information gathering; The assessment process interviewing and validation; The assessment process evaluation of issues and determination of business consequences; The Assessment process reporting to the client; Intuitive investigation; Risk assessment and remediation; Emerging legislation. Royal paperback 90 pages 2004 ISBN 0 580 44296 9 BSI order ref BIP 2038 BSI Price 45
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Presented in a slip-case, three essential EMS standards PLUS Auditing the ISO 19011 Way are available in an easy-to-use ring bound A5 format. This Presentation Set looks great on every environmental managers bookshelf! You will also receive Managing the Environment the 14001 Way as a separate book when published.
Contains: NEW! BS EN ISO 14001:2004 Environmental management systems. Specification with guidance for use NEW! BS ISO 14004:2004 Environmental management systems. General guidelines on principles, systems and supporting techniques NEW! Managing the Environment the 14001 Way as a separate book BS EN ISO 19011:2002 Guidelines for quality and/or environmental management systems auditing Auditing the ISO 19011 Way A5 loose-leaf with binder and slip-case 2005 ISBN 0 580 45666 8 BSI order ref BIP 2070 BSI Price 330, 190 BSI Subscribing Members
BS EN ISO 14040:1997 BS EN ISO 14041:1998 BS EN ISO 14042:2000 BS EN ISO 14043:2000 DD ISO/TS 14048:2002
PD ISO/TR 14049:2000 BS ISO 14050:2002 PD ISO/TR 14061:1998 PD ISO/TR 14062:2002 BS EN ISO 19011:2002
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The PDF format features a powerful search facility, and copy, paste and printing functions. CD 2005 ISBN 0 580 45386 3 BSI order ref BIP 3023 BSI Price 480 +VAT (564), 240 +VAT (282) BSI Subscribing Members
To order please call BSI Customer Services on +44 (0)20 8996 9001
Climate Change
A managers guide Jan Vernon Many in business still regard climate change as something for scientists and academics. But international policies and agreements on climate change, and climate change itself, have implications for business that present real issues for managers. This book outlines what is meant by greenhouse gases, global warming and the like, and the effect climate change will have on business. Suggestions for the action business should be taking are put in the real-world context of the experiences of organizations at various stages of addressing the issues. The book shows the benefit of using management tools such as EMS, eco-labelling and life cycle analysis, and concludes by looking at the major international agreements on climate change. Contents: What is climate change and why should business be concerned?; How will climate change affect business?; What action should business be taking? Learning from leading companies; How can management tools help? Royal paperback 108 pages 2001 ISBN 0 580 33251 9 BSI order ref HB 10184 BSI Price 25
Eco-management Accounting
Guidelines for accountants, business advisers and environmental managers Martin Bennett and Peter James This title offers guidance on how organizations can take account of the financial implications of environmental matters and on how financial and environmental management issues can be linked, producing a positive and green bottom line. Contents: Introduction; Environment and the bottom line; Integrating environment into capital investment decisions; Understanding and managing environmental costs; Developing energy efficiency and/or waste minimization initiatives; Life cycle costs; The role of accountants in environmental management; Eco-management accounting; Case studies; An accountants guide to the environment and sustainability; An environmental managers guide to accounting and financial management; Measuring environmental performance. Royal paperback 90 pages 2001 ISBN 0 580 33252 7 BSI order ref HB 10185 BSI Price 25
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Environmental Management
Books and Standards
Engaging Employees
Environmental training and internal communications Jim Hopwood The problem facing all environmental managers is how to improve performance in meeting environmental pressures without increasing costs and without taking a disproportionate amount of busy peoples time. The answer lies in engaging the whole workforce in the process. This book outlines techniques to gain employees interest, profit from their ideas and increase their understanding of the complex issues involved. Contents: Introduction; Engaging employees; Environmental training; Employee communication; Enabling participation; Conclusion. Royal paperback 90 pages 2001 ISBN 0 580 33253 5 BSI order ref HB 10186 BSI Price 25
Sustainability
A managers guide Adrian Henriques The aim of this book is to de-mystify sustainability. It does this by exploring what sustainability is and what it means for business; showing how managers can make their organizations more sustainable, by providing various tools, approaches and methods; and by supporting the preparation of a business case for moving towards sustainability. At the end, readers should be better able to articulate their own thoughts on the way forward for their organization. Contents: Part 1: Sustainability and business trends; Why bother with sustainability?; What is sustainability; Part 2: Managing impact; Tools and techniques; Indicators; The business case for sustainability. Royal paperback 134 pages 2001 ISBN 0 580 33312 4 BSI order ref HB 10195 BSI Price 25
BS EN ISO 14001:2004 Environmental management systems. Requirements with guidance for use
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BS ISO 14004:2004 Environmental management systems. General guidelines on principles, systems and support techniques
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The newly revised BS EN ISO 14001:2004 specifies the requirements for an environmental management system (EMS), which provides a framework for an organization to control the environmental impacts of its activities, products and services, and to continually improve its environmental performance. It applies to those environmental aspects which the organization can control and over which it can be expected to have an influence. It does not itself state specific environmental performance criteria. ISBN 0 580 44771 5 BSI Price 96, 48 BSI Subscribing Members
BS ISO 14004:2004 provides guidelines on the elements of an EMS, its implementation and the principles involved. It also gives advice on how to effectively initiate, improve or sustain an environmental management system. An EMS is an essential element to an organizations ability to anticipate and meet its environmental objectives and to ensure ongoing compliance with national and/or international requirements. ISBN 0 580 44772 3 Price 116, 58 BSI Subscribing Members
BS EN ISO 14001:2004 is now available in a laminated A5 spiralbound format making for extra durability.
NEW
A5 laminated and spiral-bound 52 pages 2005 ISBN 0 580 45406 1 BSI order ref BIP 2075 Price 130, 65 BSI Subscribing Members
To order please call BSI Customer Services on +44 (0)20 8996 9001
BS EN ISO 19011:2002 Guidelines for quality and/or environmental management systems auditing
The cost of failing an environmental or quality management systems audit takes many forms.
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BS 8555:2003 Environmental management systems. Guide to the phased implementation of an environmental management system including the use of environmental performance evaluation
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Companies can lose valuable contracts or prized certifications. They may have to pay for an expensive programme of improvements demanded by a client. They may see operational efficiency eroded. Which is why basing your audits on the principles and guidance provided by the standard BS EN ISO 19011 makes sound business sense. Benefits This standard will help you to: Combine quality and environmental audits in a single programme Minimize disruption to normal commercial activities Streamline the audit management process, from audit objectives to preparing the report Reduce paperwork and briefing of multiple audit teams Follow best practice when conducting audits. Four essential functions from a single standard In a single document you have four critical decision-support resources for the efficient planning, conduct and evaluation of environmental and/or quality audits: A clear explanation of the principles of management systems auditing Guidance on the management of audit programmes Guidance on the conduct of internal or external audits Advice on the competence and evaluation of auditors. ISBN 0 580 40556 7 Price 120, 60 BSI Subscribing Members
Building on BS EN ISO 14001 and the EU Eco-Management and Audit Scheme (EMAS), this British Standard provides guidance to all organizations on the phased implementation, maintenance and improvement of a formal Environmental Management System (EMS). BS 8555 makes particular reference to small and medium-sized enterprises (SMEs) but is applicable to any organization, regardless of the nature of the business activity undertaken, location or level of maturity. It outlines an implementation process that can be undertaken in up to six separate phases and allows for phased acknowledgement of progress towards full EMS implementation. Benefits BS 8555 will help all organizations improve their environmental performance and their supply chain relationships with the following guidance: Describes a six-phase incremental approach to implementing an EMS using environmental performance evaluation Provides information to organizations on environmental performance management and the use of environmental performance indicators Helps organizations satisfy the environmental criteria increasingly being set in contract tenders by new and existing major clients Can be used by organizations who may wish to self-declare or seek voluntary phased recognition throughout the implementation process. ISBN 0 580 41471 X Price 92, 46 BSI Subscribing Members
BS ISO 14015:2001 Environmental management. Environmental assessment of sites and organizations (EASO)
Organizations are becoming increasingly interested in understanding the environmental issues associated with their sites and activities, or those of potential acquisitions. These issues and their associated business consequences can be appraised by means of an EASO. BS ISO 14015:2001 provides guidance on how to conduct an Environmental Assessment of the Site and Organization through a systematic process of identifying environmental aspects and environmental issues and determining, if appropriate, their business consequences. It covers the roles and responsibilities of the parties to the assessment (the client, the assessor and the representative of the assessee), and the stages of the assessment process (planning, information gathering and validation, evaluation and reporting). The standard can be used by all organizations, including small and medium-sized enterprises, operating anywhere in the world. Flexible in its application, it may be used for self assessments as well as external assessments, with or without the need to employ third parties. This standard applies to industry, past, present and possible future users of particular sites, and organizations with a financial interest in the industry or site (e.g. banks, insurance companies, investors and site owners). ISBN 0 580 38721 6 Price 92, 46 BSI Subscribing Members
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Presented in a slip-case, three essential OH&S documents PLUS Managing Safety the Systems Way are available in an easy-to-use ring bound A5 format. This Presentation Set looks great on every health and safety managers bookshelf!
Contents: NEW! BS 8800:2004 Occupational health and safety management systems. Guide NEW! Managing Safety the Systems Way OHSAS 18001:1999 Occupational health and safety management systems. Specification OHSAS 18002:2000 Occupational health and safety management systems. Guidelines for the implementation of OHSAS 18001 A5 loose-leaf with binder and slip-case 2004 ISBN 0 580 44098 2 BSI order ref BIP 2052 BSI Price 195, 135 BSI Subscribing Members
The level of information and detailed knowledge required by todays health and safety manager is constantly growing as new and revised laws are implemented, best practice improves and codes of practice are updated. Sometimes this wealth of information and the knowledge required to implement them successfully is all too daunting. To meet these needs, BSI is proud to present Winning With Health and Safety. A Guide for Business, designed to be an invaluable business resource for managers. This publication provides no-nonsense advice and guidance on implementing health and safety in businesses, offering a host of good practice, assessments and reviews in plain English, which will hold all managers in good stead. Checklists, handy hint boxes and a CD of key proformas complete the publication. A4 loose-leaf with binder and CD-ROM 2005 ISBN 0 580 44094 X BSI order ref BIP 2046 BSI Price 55
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The PDF format features a powerful search facility, and copy, paste and printing functions. CD 2004 ISBN 0 580 44099 0 BSI order ref BIP 3017 Price 185 +VAT (217.38), 130 +VAT (152.75) BSI Subscribing Members
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To order please call BSI Customer Services on +44 (0)20 8996 9001
Written with the help of industry, safety practitioners and the Health and Safety Executive (HSE), this British Standard will help organizations develop a framework for managing OH&S so employees and others, whose health and safety might be affected by the organizations activities, are adequately protected. BS 8800:2004 will: Minimize risk to employees and others by developing good working practices to prevent accidents and work-related ill health Improve business performance and assist organizations to establish a responsible image within the market place Assist organizations in continually improving their performance beyond legal compliance Help organizations to achieve compliance with its OH&S policies and objectives. Twice as much information since last published BS 8800 has been updated to take account of recent legislative changes, new Health and Safety Commission (HSC) and HSE initiatives, and to give guidance on key areas such as risk assessment and risk management. The newly revised standard now contains twice as much information as the previous edition. The revision of this British Standard also reflects national and international OH&S issues which have arisen since publication of BS 8800:1996. These include the publication of OHSAS 18001 and OHSAS 18002, and the International Labour Organizations ILO-OSH 2001 Guidelines on occupational safety and health management systems. This guide is intended for use by organizations of all sizes and regardless of the nature of their activities. The standard contains new annexes giving guidance on: Promoting an effective OH&S management system Hazardous event investigation. IMPROVED! The standard contains improved annexes giving guidance on:
OHSAS 18002:2000 Occupational health and safety management systems. Guidelines for the implementation of OHSAS 18001
This publication provides generic advice on the application of OHSAS 18001. It explains the underlying principles of OHSAS 18001 and describes the intent, typical inputs, processes and typical outputs, against each requirement of OHSAS 18001. This is to aid the understanding and implementation of OHSAS 18001. ISBN 0 580 33123 7 Price 50
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Risk assessment and control Integration with other management systems. The guidelines in BS 8800:2004 are based on general principles of good management and are designed to enable the integration of OH&S management within an overall management system. ISBN 0 580 43987 9 Price 140, 70 BSI Subscribing Members
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With increasing International interest in the field of ISMS metrics and measurements, this publication brings together the different methods that are currently in use to measure controls and/or processes. In addition it gives further information and guidance about these various methods to measure the success of security arrangements in place. A4 paperback 2005 BSI order ref BIP 0074 BSI Price 35 Expected publication date: October 2005
Are You Ready for an Information Security Management Systems (ISMS) Audit
Ted Humphreys
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This publication has been completely revised to bring it in line with the new 2005 editions of BS ISO/IEC 17799 and BS 7799-2. It includes an ISMS process check and a gap analysis workbook. This guide is intended primarily for use by organizations seeking to prepare for certification to BS 7799-2. For this purpose it is recommended that the pre-certification assessment is best carried out under the supervision of the person responsible for information security in the organization or by internal audit staff. System developers may also find it a useful reference document when considering the security aspects of new systems. This book replaces PD 3003. A4 paperback 2005 BSI order ref BIP 0072 BSI Price 40 Expected publication date: August 2005
Guide to the Implementation and Auditing of Information Security Management Systems (ISMS) Controls
Ted Humphreys
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The contents of this guide will include the definitive requirements that auditors must address when certifying organizations to the 2005 edition of BS 7799-2 and will provide guidance on the implementation, checking and auditing of the controls. This publication has been completely re-written in light of the revision and replaces PD 3004. A4 paperback 2005 BSI order ref BIP 0073 BSI Price 50 Expected publication date: August 2005
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This new guide gives an introduction to information security and addresses the three main security management objectives in the standards BS ISO/IEC 17799:2005 and new BS ISO/IEC 27001. The objectives are: ensuring business continuity, minimizing business risks, and maximizing business investment and opportunities. The book takes into account what is required from a procedural and technical perspective to implement effective information security. Royal paperback 2005 BSI order ref BIP 0040 BSI Price 20
Covering asset management, this guide addresses how best practice given in BS ISO/IEC 17799:2005 and BS ISO/IEC 27001 can be applied to protect businesss information assets. Important issues such as ownership, classification and secure handling of business information assets are addressed, as well as the acceptable use of assets and the need for up-to date asset inventories to achieve and ensure appropriate protection to business assets. Royal paperback 2005 BSI order ref BIP 0044 BSI Price 20
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This guide addresses management responsibilities and commitment for information security, based on best practice given in BS ISO/IEC 17799:2005 and BS ISO/IEC 27001. Because risks can arise from both outside influences and internal actions, it is vital that management has a clear picture of the risks and how to manage them. Royal paperback 2005 BSI order ref BIP 0041 BSI Price 20
Unavailability of information and services is one of the biggest security problems for any organization to face as it can lead to disruption and chaos, damage to the business or loss of productivity within a matter of hours or even minutes. This guide addresses the topic of Availability and continuity to ensure that effective and appropriate information security is in place to support business processes and systems by considering the application of best practice and security processes given in BS ISO/IEC 17799:2005 and BS ISO/IEC 27001. Royal paperback 2005 BSI order ref BIP 0045 BSI Price 20
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Various governance and regulatory compliance activities have recently emerged from many different parts of the world. These activities are of growing importance on managements agenda as well as having an impact on how organizations carry out and arrange their business. This book looks at the role that BS ISO/IEC 17799:2005 and BS ISO/IEC 27001 can play in addressing governance and regulatory requirements relating to the processes of managing information security risks. Royal paperback 2005 BSI order ref BIP 0042 BSI Price 20
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This guide addresses best practice and security processes given in BS ISO/IEC 17799:2005 and BS ISO/IEC 27001 to manage security incidents, to minimize business risks to information assets, processes and systems, and to ensure availability and continuity of critical business resources. Royal paperback 2005 BSI order ref BIP 0046 BSI Price 20
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A work force that is trained, aware of and responsive to information security in the day-to-day operations of the business can help minimize risks to the business and help maximize its investments and opportunities. This books covers the various stages of employment (pre, during and termination) and looks at how best practice given in BS ISO/IEC 17799:2005 and BS ISO/IEC 27001 can be used to help and can be applied regarding information security issues relating to human resources. Royal paperback 2005 BSI order ref BIP 0043 BSI Price 20
This guide addresses the importance of an access control policy based on BS ISO/IEC 17799:2005 and BS ISO/IEC 27001. By exercising best practice management controls, businesses can ensure that their systems, applications and processes are not accessed for the malicious intent of causing damage, loss or leakage of information. Royal paperback 2005 BSI order ref BIP 0047 BSI Price 20
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This guide presents a number of risk management case studies based on best practice and security processes given in BS ISO/IEC 17799:2005 and BS ISO/IEC 27001. They include applications in the areas of governance and regulatory compliance, managing e-business and Internet security, and outsourcing and third party services. Royal paperback 2005 BSI order ref BIP 0048 BSI Price 20
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This universal standard provides a complete set of guidelines for an effective information security management system (ISMS). It is essential guidance to help you manage an effective information security policy. It offers a common language and a common understanding to enable your organization to develop, implement and measure effective security management practice, providing confidence in inter-company trading. More user-friendly and accessible, this newly revised edition: Takes into account changes in technology, technical upgrades and compatibility issues Takes on board modern day security techniques Provides additional controls focusing on management controls including asset management, incident management and service delivery management Enhances and revises existing controls Puts best practice into an international context ISBN 0 580 46262 5 Price 110, 55 BSI Subscribing Members
How your business reacts to an incident could be the difference between success and failure, which is why it is important to put a business continuity management (BCM) process in place to deal with unexpected eventualities.
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This publication covers the processes to help your organization protect itself from disruption, interruption or loss in supplying its products and services. PAS 56, produced in conjunction with the Business Continuity Institute (BCI), outlines the process, principles and terminology of BCM, and explains clearly how to implement a BCM process, with guidelines for good practice. A generic BCM framework is provided to help you review the way your organization provides its products and services. It also describes evaluation techniques and criteria for anticipating incidents and responding to them.
The specification for PAS 56 provides a framework for business continuity planning and highlights potential risks that may not be obvious to companies. Computer Weekly, 6 April 2004
BS ISO/IEC 27001:2005 (BS 7799-2:2005) Information technology. Security techniques. Information security management systems. Requirements
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To be published in late autumn 2005, BS ISO/IEC 27001 is the new complementary standard to BS ISO/IEC 17799:2005 (BS 7799-1:2005). The standard will provide a specification for ISMS and the foundation for third party audit and certification. It is harmonized to work with other management system standards such as ISO 9001 and ISO 14001 and will assist in the integration and operation of an organizations overall management system. This new standard, when published in late autumn 2005, will replace BS 7799-2:2002. BS ISO/IEC 27001 will also ensure effective information security management is established and maintained through a continual improvement process, and will implement the OECD principles governing the security of information systems and network. Purchase the draft standard (FDIS 27001) now and receive a FREE copy of BS ISO/IEC 27001:2005 when it is published. FDIS 27001 including a free copy of BS ISO/IEC 27001:2005 Price 90, 45 BSI Subscribing Members
A4 loose-leaf 54 pages 2003 ISBN 0 580 41370 5 BSI order ref PAS 56 BSI Price 64, 32 BSI Subscribing Members
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IT Service Management
Standards, Books and CD-ROMs
BS 15000-1:2002 IT service management. Specification for service management
BS 15000-1:2002 is the formal specification for IT service management and defines the requirements for an organization to deliver managed services of an acceptable quality for its customers. BS 15000 is aligned with, and complementary to, the process approach defined within the IT Infrastructure Library (ITIL) from the Office of Government Commerce (OGC). The scope includes: Requirements for a management system; Planing and implementing service management; Planning and implementing new or changed services; Service delivery process; Relationship processes; Resolution processes; Control processes; and Release processes. ISBN 0 580 40470 6 Price 64, 32 BSI Subscribing Members
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Find out about the why and what of service management. This publication has been developed as an introduction to the topic and gives explanations, guidance and recommendations on service management. It has been produced as a result of demand from commercial and public sector organizations. Contents: Planning and implementing service management; Organization and staffing considerations; Service delivery processes; Relationship processes; Resolutions processes; Control processes; Release processes; Automation of service management; Guidance on SLAs; Service management reports; Preparing for a BS 15000 audit. Royal paperback 148 pages 2003 ISBN 0 580 42764 1 BSI order ref BIP 0005 BSI Price 39
The workbook comes as a form field version in MS Word to be filled in electronically. CD 2004 ISBN 0 580 44757 X BSI order ref BIP 0062 BSI Price 195 +VAT (229.13), 135 +VAT (158.63) BSI Subscribing Members
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IT Service Management
Books
Achieving BS 15000
Jenny Dugmore and Shirley Lacy
This new series of nine books provides practical guidance and advice on introducing service management best practice in accordance with BS 15000. Each book is dedicated to one of the key chapters in BS 15000, but offers more detailed advice, practical tips and guidance on how to meet the requirements of the standard. As publisher of the only standard on IT service management, BSI is uniquely placed as an authoritative body on this subject. Because the series is specific to BS 15000, the BSI books do not duplicate the ITIL books.
Describes supplier management, service level management and business relationship management, and how these processes are important to management of interfaces and types of supply chain common in IT service. Royal paperback 2005 ISBN 0 580 44637 9 BSI order ref BIP 0033 BSI Price 25 Expected publication date: July 2005
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Management Decisions
This first book in the series provides background information on BS 15000 and describes the role of management and the decisions they are faced with if their organization is to achieve compliance.
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Royal paperback 2005 ISBN 0 580 44638 7 BSI order ref BIP 0034 BSI Price 25 Expected publication date: July 2005
Contents: BS 15000 A service management standard; Why BS 15000?; Other standards and best practices; Compliance and certification audits; Scoping for service management; Building the business case for BS 15000; Preparing for an audit; Using BS 15000 to select your service provider. Royal paperback 92 pages 2004 ISBN 0 580 43557 1 BSI order ref BIP 0030 BSI Price 25
Enabling Change
Provides advice on planning, designing and 05 implementing change, configuration and release management. This will enable the service provider to deliver changes and releases faster, better and cheaper in order to align with business needs. Royal paperback 2005 ISBN 0 580 44639 5 BSI order ref BIP 0035 BSI Price 25 Expected publication date: August 2005
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Covers the roles and responsibilities of management and process owners. The book emphasizes the importance of management commitment to best practice and staffing as part of the requirements of BS 15000.
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Contents: Introduction; People and processes; Mapping responsibilities; Motivation and morale; Developing capability; Leadership and managing people; New or changed services; Automation; BS 15000 and organizational structure; Management and communication of change. Royal paperback 2004 ISBN 0 580 44635 2 BSI order ref BIP 0031 BSI Price 25
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Covers requirements for a service provider to understand, predict, plan and manage capacity requirements and performance. Royal paperback 2005 ISBN 0 580 44641 7 BSI order ref BIP 0037 BSI Price 25 Expected publication date: September 2005
SEPT 05
Contents: Why do metrics matter?; Policy, process and accountability; What is a good report; Types of metric; Target audience; Design guidelines; Documenting metrics; PDCA cycle and service reporting; Baselining and benchmarking; Techniques. Royal paperback 2004 ISBN 0 580 44636 0 BSI order ref BIP 0032 BSI Price 25
OCT 05
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BS EN ISO 22000 specifies the requirements for a food safety management system in the food chain where an organization needs to demonstrate its ability to control food safety hazards in order to provide consistently safe end-products that meet both the requirements agreed with the customer and those applicable to food safety regulations. The standard combines generally recognized key elements to ensure food safety along the food chain including interactive communication, system management, control of food safety hazards through pre-requisite programmes and HACCP plans and continual improvement and updating of the management system. This standard can be applied on its own or in combination with other management system standards such as ISO 9001:2000, with or without independent (third-party) certification of conformity. Price 106, 53 BSI Subscribing Members
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This standard specifies requirements for a quality management system where an organization needs to demonstrate its ability to provide medical devices and related services that consistently meet the customer requirements and regulatory requirements. Contents: Scope, application, terms and definitions; Quality management system, general requirements and documentation requirements; Management responsibility, resource management, product realization. measurement, analysis and improvement; Correspondence between BS EN ISO 13485:2003 and BS EN ISO 13485:1996; Explanation of differences between BS EN ISO 13485:2003 and BS EN ISO 9001:2000. BS EN ISO 13485:2003 supersedes BS EN ISO 13485:2001 and BS EN ISO 13488:2001 which will be withdrawn in July 2006 ISBN 0 580 42306 9 Price 140, 70 BSI Subscribing Members
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This book sets out a rationale for the standard: what it will achieve, its place in relation to existing food safety schemes; and the opinions of leading industry figures. It is an essential awareness raising tool for the international food industry, helping the introduction of the new standard. A4 paperback 2005 ISBN 0 580 46404 0 BSI order ref BIP 2077 BSI Price 15 Expected publication date: November 2005
PD ISO/TR 14969:2004 Medical devices. Quality management systems. Guidance on the application of ISO 13485:2003
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This technical report provides guidance for the application of BS EN ISO 13485. It can be used to better understand the requirements of BS EN ISO 13485 and to illustrate some of the variety of methods and approaches available for meeting best practice guidelines. The guidance given in this technical report is applicable to the design, development, production, installation and servicing of medical devices of all kinds. The principles and examples contained in PD ISO/TR 1499:2004 can be useful as background information for this representing quality management system assessors, conformity assessment bodies and regulator enforcement bodies. ISBN 0 580 44699 9 Price 140, 70 BSI Subscribing Members
ISO 22000 in Practice: Managing Food Safety Throughout the Food Chain
John Hutchison
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This book explains how to comply with the requirements of the ISO 22000 standard, how to achieve certification, how the standard will help compliance with international regulations and practices and most important how the international industry and its customers will benefit. A4 paperback 2005 ISBN 0 580 46405 9 BSI order ref BIP 2078 BSI Price 25 Expected publication date: November 2005
BS ISO 10002:2004 Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
This new standard provides guidelines for handling complaints from dissatisfied customers relating to poor service or defective products. It gives best practice advice on how to handle complaints for optimal results for the organization and the customer.
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When the standards complaints-handling process is implemented, the customer will benefit from responsive treatment of his or her complaint. The organization will also benefit by identifying the problem area and opportunities for improvement and savings. BS ISO 10002 is for use by organizations of all sizes and in all sectors, with Annex A providing guidance specifically for small businesses. Sample forms for complaint logging and follow-up are also included. ISBN 0 580 44207 1 Price 106, 53 BSI Subscribing Members
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