FLIGHT-ATTENDANT TERMINOLOGY

Terms ABP A/C A/C Left A/C right AED Aft Air Carrier ASAP Definitions Able Bodied Person: A passenger selected by the flight attendant to assist during an emergency situation. Aircraft The left side of the aircraft, facing forward. The right side of the aircraft, facing forward. Automated External Defibrillator., An automated medical device that detects heart fibrillation and may administer an electrical shock to reestablish a normal heartbeat. Toward the tail section of the aircraft An aircraft operator who is certified by the FAA to engage in air transportation. Airline Safety Action Program: A coordinated program between the FAA, ALPA and Select air carrier departments that allows certain FAA-certified Company employees to report violations made in error in the interest of improving safety without fear of disciplinary action. Air Traffic Control: A division of the Federal Aviation Administration responsible for the expeditions and safe movement of aircraft on the ground and in the airspace system. The domicile city where crewmembers are indefinitely assigned to work. Abbreviation for a choice of beverage. A passenger manifest code that identifies a passenger who is visually impaired. Boarding Pass: A card or printed paper containing seat location and boarding priority information, which passengers present to a customer service agent in order to gain access to an aircraft for boarding. A segment status code in a passenger name record indicating the passenger's boarding priority. Bright A dividing wall within the aircraft (usually extends from floor to ceiling) An airplane seat in the row immediately behind the bulkhead. Captain: (see PIC) The interior section of an aircraft that is occupied by the passengers and cabin crewmembers. Refers generally to an entire cabin crew and not a specific flight attendant position. A period of elapsed time, using either Universal Coordinated or local time, which begins at midnight and ends 24 hours later at the next midnight. Code of Federal Regulations: The complete list of federal laws in which Federal Aviation Regulation are found. A formal list used to identify, schedule, compare, or verify a group of elements or actions. A device used in place of a fuse, which breaks and electrical current in the event of an overload. Crew Life Vest Complimentary Connection: A Passenger who is making a connection to another flight to reach a final destination. Cardiopulmonary Resuscitation: A first aid procedure in which a victim's heartbeat and breathing are manually supported by another individual. Any person who is assigned to perform duties on board an aircraft during flight time.

ATC Base Station BEV BLND BP BP Status BRT Bulkhead Bulkhead Seat CA (CAPT) Cabin Cabin Crew Calendar Day CFR Checklist Circuit Breaker CLV COMP CONX CPR Crewmem ber

CRM CRO CRS CSA CSI CXLD CZ DEAF Deplane Deportee D/H Ditch DL DOH Domestic DOT Duty Period EFL ELS Emergency EMG and EMER EMK EMT ESCT ETA ETD ETKT EVAC EXIT EXST EXT External Customer FA

Crew Resource Management: A training course designed to improve communications and coordination among flight deck and cabin crewmembers. Complaint Resolution Officer: A person trained to resolve any disputes that arise when accommodating passengers with disabilities. Child-Restraint System: A government-approved child seat that is designed to protect small children. Customer Service Agent Cabin Safety Inspector: A Federal Aviation Administration safety inspector who specifically focuses on flight attendants and procedures within the aircraft cabin. Cancelled Designator Code For Compass Airlines A passenger manifest code that identifies a passenger who is hearingimpaired. To exit the aircraft under normal circumstances. A person who has entered a country illegally and in formally removed from that country at a later date. Dead Head: A crewmember who is on duty and traveling to or from an assignment on a flight, but is not scheduled to perform any specific duties aboard that flight. An emergency landing into water. Designator code for Delta Airlines. Date of Hire. Transportation between any two points within Puerto Rico, the U.S. Virgin Islands, the District of Columbia, or any state of the United States of America. Department of Transportation: A federal agency that focuses primarily on domestic transportation. The period of elapsed time, using either Universal Coordinated or local time between a crewmember's reporting for an assignment involving flight time and release from that assignment by the air carrier. [121.467(a)] Emergency Flash Light Emergency Light Switch Used to describe non-routine operation in which certain procedures or actions must be taken to protect from hazard. Emergency. Emergency Medical Kit - also referred to as the Expanded Medical Kit (XMK) Emergency Medical Technician: An individual specifically trained in advanced emergency life-support techniques and equipment. A passenger manifest code that identifies a prisoner under law enforcement escort. Estimated Time of Arrival. Estimated Time of Departure. Electronic Ticket (E-Ticket): A ticket that is purchased by the passenger on the internet. Evacuation A passenger manifest code that identifies a passenger who has been assigned a seat in an emergency exit row. A passenger manifest code that identifies a passenger of considerable size who has purchased two adjacent seats in the same row. Extinguisher Any person who is not an employee of Compass Airlines with whom an employee interacts. Flight Attendant: An individual who is trained and certified in emergency, first aid, cabin preparation and passenger safety duties.

FAA FAIR FAK FAM FAM FAR FARF FAST FBI Ferry Flight FFDO FIDS Flight Crew Flight Deck FLT FO FOD

FOM Fuselage FWD GEN DEC GRND GSC HAL HAZMAT HDQ Headwind I-94 Form

Federal Aviation Administration: A federal agency within the Department of Transportation that has direct oversight of aviation operations and laws. Flight Attendant Irregularity Report: An online document available to FAs for the purpose of documenting and communicating any type in incident, irregularity, concern or question to management. First Aid Kt. Federal Air Marshall: A federal law enforcement officer who is specifically trained to prevent any attempt to take control of a commercial aircraft during flight. Flight Attendant Manual. Federal Aviation Regulations: Federal Law specific to aviation that is published by the Federal Aviation ?Administration (see CFR) Flight Attendant Read File: A memorandum issued to alert to flight attendants of pertinent operational information. Flight Attendant Service Trends Form: A form carried on the aircraft for the purposes of documenting and communicating any discrepancies involving catering and aircraft cleaning. Federal Bureau of Investigation: A federal law enforcement agency that focuses primarily on national felony crimes. An unscheduled non-revenue flight on which only crewmembers and authorized personnel or cargo are permitted on board. Federal Flight Deck Officer: A certified pilot employed by an air carrier who is authorized by federal law to carry a firearm while on duty aboard an aircraft. Flight Information Display System: Monitors, located in airport terminal, which are used to display flight information to the public. Refers generally to the entire flight crew and not a specific flight crewmember position. FD: The interior section of an aircraft that is occupied by the flight crewmembers. (captain and first officers) Flight. First Officer (see SIC). Foreign Object Debris/Damage/Disposal: A term used to describe either an item on the ramp, taxiway, or runway areas that could potentially cause damage to an aircraft; damage caused to an aircraft by foreign object debis; or a designated receptacle for disposing of foreign object debris. Flight Operations Manual: A procedures manual of which the Fight Attendant Manual is an accepted part, which is approved by the FAA for Compass Airlines flight operations. The body of an aircraft, excluding the wings and empennage. Forward: Toward the nose of the aircraft. General Declaration Form: An international document that requires flight information, names of crewmembers on board, numbers of passengers on board and a general declaration of health for all souls aboard. Ground Ground Security Coordinator: An individual trained and qualified in airport security regulations and procedures who is responsible for an airline's securityrelated events at the station. Refers to Halon 1211 fire extinguishers. Hazardous Material: A substance of material with potentially hazardous characteristics that may pose unreasonable risk to health, safety, and property when transported by air. Headquarters: The Company facility where Operations Command And Control Center and corporate offices are located Wind that is moving in the opposite direction an aircraft is traveling. A form required to be filled out by passengers traveling without a visa, who are

I/C ILV Immediate Family INFLIGHT INFO INFT INOP Interline Internal customer IOE IRROP ISC IT Jet Blast Jetbridge Jumpseat Jumpseat Authority Knots LANG LAV Layover Station Leading Edge LED LEO LH LOA Load Factor LOEP Log LRBL MAAS

entering the United States, so that their arrival and departure can be recorded. Intercom (Inter-phone): An aircraft's internal communications system through which crew members communicate during flight. Infant Life Vest. Includes spouse, children, stepchildren, grandchildren, parents, stepparents, grandparents, siblings and in-laws. The department that focuses solely on flight attendants and in-flight cabin procedures. Information A passenger manifest code that identifies and infant passenger. Inoperative. A procedure of agreement that exists between two or more air carriers. Any person currently employed by Compass Airlines with whom any other compass Airlines employee interacts. Initial Operating Experience: On-the-job training time required by the FAA following completion of classroom ground instruction. Irregular Operation. Inflight Security Coordinator: A person trained and qualified in aircraft security regulations and procedures who is responsible for security-related events that occur during flight (typically the PIC). The department that is responsible for the Company's computer hardware, software, and network systems. The engine exhaust power produced when an aircraft's engines are running. An enclosed walkway used as a loading bridge between the terminal gate and the aircraft cabin that allows the passengers direct, protected access to an aircraft from the terminal. Also known as a jetway. JS: An extra crewmember seat in the flight deck or cabin that authorized personnel may occupy during a flight. JSA: The PIC's authority to deny access to a flight deck jumpseat to an authorized person. KTS: A speed measurement based on nautical miles traveled per hour. A passenger manifest code that indicates a passenger does not speak or understand English. Lavatory: The official term for an aircraft's restroom. A city where a crew rests while waiting for the next scheduled flight. The forward edge of a wing. Light-Emitting Diode: Found on the emergency flashlight, this light gives a continuous visual indication of the battery's readiness. Law Enforcement Officer: A person who is authorized to carry weapons on board the aircraft. Left Hand Leave of Absence The ratio between the number of seats on a given flight or system versus the total number of seats in the airline inventory by the flight or system. It is expressed in percentages. List of Effective Pages: A list of page numbers that notes the current revision number for each page within the manual. A flight-by-flight record of all operations of an aircraft and its engines, crew, flight time, areas of operation, or other pertinent information. Least Risk Bomb Location: The location inside of an aircraft that will suffer the minimum possible damage from the explosive forces of a bomb. A passenger manifest code that identifies a passenger who does not need a wheelchair but still requires assistance.

MAINT MCD MDT MEL Missed Flight Assignmen t MISC MX Narrpw Bpde NON-REV Normal NPIE NRPS NRSA N/S

Maintenance: The department responsible for ensuring the aircraft fleet is properly inspected, maintained, repaired and airworthy. Main Cabin Door: The passenger entry door of an aircraft that is used for boarding and deplaning. Manual Deploy Tool: A tool that is used to gain access to various panels on the E175 aircraft. Minimum Equipment List. A list that details which equipment must be functioning properly in order for the aircraft to be permitted to fly and which equipment may be inoperative for a specified period of time. Missed Flight Assignment: A scheduling code designating a flight assignment that has been missed. Miscellaneous A designator code assigned to flights that have been cancelled due to a maintenance problem. Classification of commercial jet aircraft that have one aisle and a maximum of six-across seating. Non-revenue passenger: A person who is traveling as a passenger under an airline's flight benefits program (usually for free or at an industry discount rate. Used to describe routine operations (without malfunctions) Notification, preparation, impact and evacuation. The four phases of a planned emergency. Non-Revenue Positive Space: An employee who is traveling on Company business and has a confirmed seat assignment on a flight. Non-Revenue Space Available (see NON-REV) No Show. A scheduling code added to a crewmember's schedule when an MFA is determined to be the result of a failure to report for work or call-in prior to the prescribed time limit. National Transportation Safety Board: A federal agency that focuses primarily on the causes of accidents and issues recommendations for changes in the various transportation industries. Oxygen Overhead bin. On-the-Job Injury. A change to the manual (that will be included in a later revision) that must be read, then recorded and inserted into the manual immediately. Operations: The operations center at each station that monitors and disseminates all pertinent flight information. On Time. Overwing: A term used to describe an area of the fuselage that is located directly above the aircraft's wings. Public Address/Announcement. Passenger. The word "passenger", as used throughout the Code of Federal Regulations, means any passenger regardless of age unless the in qualified by definition. Protective Breathing Equipment: A portable smoke hood and oxygen supply used for firefighting on board an aircraft. Passenger Carrying a Firearm. A passenger manifest code identifying a passenger who is a law enforcement officer carrying a firearm. A passenger manifest code identifying a passenger who has brought a carry-on pet in the cabin. Pilot in Command: The flight crewmember who is oltimately responsible for and has ultimate command authority over the safe and efficient operation of a flight (the captain)

NTSB O2 OHB OJI Operations Bulletin OPS OT OVRWNG PA PAX/PSGR PBE PCFA PETC PIC

Passenger Name Record. A computer record of a passenger's information and itinerary. POB Portable Oxygen Bottle. Principal Operating Inspector: An FAA official who specifically oversees and air POI carrier at the local level. A written requirement established by an air carrier that is expected to be Policy complied with by all appropriate personnel. A required inspection of the cabin interior and emergency equipment, prior to Preflight passenger boarding, on any aircraft on which the assigned flight attendant(s) has not previously performed a preflight inspection on the same calendar day. Pressurizat A process of controlling airflow into and out of passenger and crew ion compartments to maintain a normal atmosperic pressure for the occupants A logical progression of actions and/or decisions established by an air carrier Procedure with which the appropriate personnel can achieve a specific objective. Positive Space: A term that describes when a seat assignment is reserved for a PS crewmember or employee who is required to travel on a flight for Company business or operational need. PSI Pounds per Square Inch. PSK Passenger Service Kit Passenger Service Unit: A panel located above passenger seats that includes PSU the flight attendant call button, informative signs and/or placards, reading lights, oxygen masks and gasper vents. Push-to-Talk: A button on the PA handset that must be depressed in order for PTT announcements to carry over the cabin speaker system An aircraft movement whereby an aircraft tug is used to push and aircraft from Pushback its gate parking position to a position from which it can be moved under its own power, or be towed by the tug. Quick Reference Checklist: A checklist used by flight crewmembers for various QRC phases of flight. Quick Reference Handbook: An emergency procedures checklist that flight QRH crewmembers use to properly handle an emergency situation and communicate effectively. Ready The time when a crewmember is in uniform and on duty at the airport and is Reserve available for an immediate flight assignment. A period of time when a crewmember is on-call for duty and must report to Reserve work within a specified period of time. A period of elapsed time, using Universal Coordinated or local time, when a Rest Period crewmember is free from duty or responsibility to work. Revision: A permanent change to the manual that must be read then recorded REV and inserted into the manual immediately. Revenue A passenger who has paid a quoted fare for a reserved seat on board an Passenger aircraft. RH Right Hand RON Remain over Night RT Recurrent Training: FAA-mandated annual flight attendant training SERV Service. Second in Command: The flight crewmember that assists the PIC with decisionSIC making to ensure the safe operation of a flight (the first officer). Security Identification Display Area: A restricted area withing an airport that SIDA may only be accessed by authorized personnel who must display proper identification at all times. A global airline alliance partnership with Delta, Airlines, Aeroflot, AeroMexico, Sky Team Air France, Alitalia, China Southern Airlines, CSA Czech Airlines, KLM Royal Dutch Airlines, Korean Air, Air Europa and Kenya Airways. SOB Souls on Board: The total numbers of individuals on board an aircraft (including PNR

SOC SRVA SSR STBY Sterile Cockpit Tailwind Tarmac Taxi TDY Temporary Notice THRU TSA TURB UMNR USPS USSS

WCHC

WCHR

WCHS WDO Weight & Balance XCM XFA XMK Zone

crewmembers). Systems Operation Control: The Company department that is comprised of Dispatch, Crew Scheduling and Maintenance Control personnel. A passenger manifest code that identifies a service animal traveling with a passenger. Special Service Request: A term that identifies a passenger who has a particular need or condition (such as a passenger with a carry-on pet or who purchased an extra seat). Standby: Any passenger who is waiting for a seat to become available on a flight. The critical phase of flight, which includes all ground operations involving taxi, takeoff and landing, and all flight operations below 10,000 feet (except cruise flight) during which all flight deck communication is limited to operational and safety concerns. Wind that is moving in the same direction an aircraft is traveling. A term that describes the ramp areas of the airport. The movement of an aircraft on the surface under its own power. Temporary Duty: A temporary assignment to another crewmember domicile. A temporary change to the manual that must be read, then recorded and inserted into the manual immediately, but must be removed on the specified expiration date, or when a cancellation notice is distributed prior to an expiration date. Through Passenger: A passenger who has boarded prior to an arrival into a city, but is continuing on to another city. Transportation Security Administration: A federal agency within the Department of Homeland Security that focuses primarily on transportation security matters. Turbulence A passenger manifest code that identifies a passenger who requires escort (such as a unaccompanied minor). United States Postal Service (Postal Inspector): A law enforcement division of the USPS that focuses primarily o criminal mail activity. United States Secret Service. A specially trained security detachment that protect the President of the United States and other High-profile political leaders. A passenger manifest code that identifies a passenger who is completely immobile, requires a wheelchair and also a lift device to ascend and descend stairs. A passenger Manifest code that identifies a passenger who can ascend/descend steps and make his own way to/from cabin seat; requires wheelchair for distance to/from AC door. A passenger manifest code that identifies a passenger who requires a lift device to ascend and descend stairs, but is able to make his own way to/from cabin seat. Window. A process of measuring the distribution of the payload weight, total aircraft weight, and the resulting center of gravity of and aircraft before flight. Extra Flight crewmember. Extra Flight attendant. Expanded Medical Kit - also referred to as an Emergency Medical Kit (EMK) Area of an aircraft cabin used to tabulate passenger numbers for weight and balance purposes.