Jamie Jackson

6727 White Tail Ln Arlington, Tx 76002 (817)472-4391 hm/ (817)615-6238 cell terryjamie1@hotmail.com /http://www.linkedin.com/pub/jamie-jackson/9/141/788

Profile
Motivated, personable business professional with a successful track record in contract administration, account management, business development/retention, and project management. Experience in developing mechanisms for monitoring progress, process improvement and problem solving. Exceptional ability to analyze data and prepare professional reports, spreadsheets, charts/graphs, and presentations. Ability to complete multiple projects and to meet deadlines.

Education
BS Degree in Clinical Services Management Texas Tech University Health Science Center School of Allied Health Sciences, 2010 Certifications in Leadership, Managing Healthcare Operations, and Root Cause and Systems Analysis, The Institute for Healthcare Improvement, 2012 Masters Business Administration/Masters Health Administration, Pfeiffer University, 2013

Professional Memberships NAHSENational Association of Health Services Executives ACHEAmerican College of Health Executives MGMA/ACMPE---Medical Group Management Association/American College of Medical Practice Executives NAWMBANational Association of Women MBA HESOHealth Executive Service Organization (University Organization) DFW Hospital Council Skills Summary

Project, Process, Program Management Report Preparation Quality Analysis Written and verbal communication

Process Improvement Negotiations Customer Retention Marketing & Sales

Account Management Business/Client Development Data Analysis and Interpretation Professional Presentations

Professional Employment Experience

06/2012-12/2012, PhysAssist, Regional Client Services Manager
Recruit, interview, and train new regional managers and scribes Manage client relationship with physician groups and hospital staff Provide leadership training, continuing education, and management directives to lower level management Assure program quality and maintenance through site visits, quarterly evaluations, and communication with subordinates, physician groups, and hospital staff Coordinate with corporate departments to troubleshoot issues within a program Deliver reports on teams within respective regions and approve team changes Attend meetings with clients to ensure program satisfaction and contract adherence Perform general operations management duties including policy and procedure process improvement Cultivate new client opportunities through a combination of direct and telephone contact Deliver effective presentations on the total value of the contract portfolio and maintain company services Ongoing interaction with internal account management team to assure the account is set-up properly and provide ongoing support and follow up Continually seek market intelligence for new leads and client requirements Retain and expand key customer base by educating customers about PhysAssist and its value added programs

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Jamie Jackson
6727 White Tail Ln Arlington, Tx 76002 (817)472-4391 hm/ (817)615-6238 cell terryjamie1@hotmail.com /http://www.linkedin.com/pub/jamie-jackson/9/141/788 Responsible for metrics and for creation of PowerPoint presentations for executive and physician meetings Responsible for coaching, teammate relations, hiring, terminations, performance and professional Utilized Salesforce.com for data reporting and analysis Member of Corporate Leadership Committee Organized Open House for company and SCRIBE University for physicians to meet staff Created Learning Management System curriculum for scribe education utilizing Lectora, Articulate Created process to improve client management and disciplinary process Created newsletter for scribes and clients Handled calls and service requests regarding products, contracts, and programs in a timely and efficient manner Built and maintain relationships with members, suppliers, distributors, staff, and other stakeholders Assisted in implementation of new solutions/programs/services Handled complaints regarding supplier/member performance or product performance Coordinated internal resources to address client issues and needs Educated clients on services and offer business solutions to meet needs Partnered with sales executive / inside sales executive on development of member utilization, penetration of contracts and implementation of new solutions Provided general related weekly and monthly reports Assisted in 340b implementation and other supply chain projects Assisted in strategic planning to meet membership goals Oversaw the pre and post implementation of the USMS Pharmacy Service program submitting periodic status reports as needed Directed the efforts of other staff both regular employees, contractors and external partners (as appropriate) for implementation coordination Led initial discovery conference calls with Administrative Officers for USMS, jail healthcare administrators, and pharmacy providers and maintained contact to ensure program success Conducted a variety of client training and presentations both onsite and virtual Coordinated internal resources to address client issues and needs Assisted in securing and managing contracts as well as 100% compliance Liaison between internal/external organizations-USMS, Pharmacy Benefit Managers, etc. Formulary development and management Responsible for metrics and P&L management Responsible for coaching, teammate relations, hiring, terminations, performance and professional development including quarterly and annual reviews Responsible for project coordination and management including facilitation and research Responsible for multi-site clinic management Processed HR coordination and various other administrative change forms Responsible for recruiting physicians, nurses, and office staff Responsible for eligibility and benefits, claims management, authorizations, and referrals Responsible for accounts payable and receivable, billing, payroll Trained, mentored and developed new employees to increase productivity Developed process improvement strategies and resolved patient escalations Organized office operations-established and implemented new efficient policies/procedures

06/2011- 06/2012, VHA Inc., Lead Member Support Analyst

09/2010-06/2011, Heritage Health Solutions, Team Lead, Implementation Project Manager (Contract Position)

06/2009 06/2010, K-Clinic, Clinic Administrator

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Jamie Jackson
6727 White Tail Ln Arlington, Tx 76002 (817)472-4391 hm/ (817)615-6238 cell terryjamie1@hotmail.com /http://www.linkedin.com/pub/jamie-jackson/9/141/788 Managed and negotiated physician and vendor contracts Responsible for metrics and P&L management Responsible for coaching, teammate relations, hiring, terminations, performance and professional development including quarterly and annual review Coordinated and met with physicians/hospitals/facilities to discuss services provided by facility Met with management to determine new strategies for growth of the hospital and coordinated events for physicians/case managers/administrators and social workers Provided support to ensure weekly admissions and census goals were met Managed, retained, and developed new and existing business (physician/facilities) Created sales and marketing plans Monitored competitor services and marketing activities Prepared marketing activity reports, as assigned, and presented to Director of Business Development Communicated to internal groups on external customer expectations, i.e. clear details, critical timelines, and customer expectations Tracked and reported on the status of all new business development activities and new/existing customer satisfaction Maintained up-to-date working files for all clients to anticipate and resolve potential problems Ensured customer satisfaction through being responsive to customers needs and following through on all aspects of request, both written and verbal Worked closely with interdisciplinary team, and provided information of market conditions and current competition Created and made presentations to various groups internally and externally as needed, assigned or required per client agreement Responsible for creation of PowerPoint presentations for executive meetings Assisted in strategic planning to meet clinic goals Responsible for management of multiple sites Processed HR coordination and various other administrative change forms Responsible for recruiting physicians, nurses, and office staff Responsible for eligibility and benefits, claims management, authorizations, and referrals Responsible for accounts payable and receivable, billing, payroll Trained, mentored and developed new employees to increase productivity Resolved patient escalations Developed process improvement strategies Organized office operations-established and implemented new efficient policies/procedures Managed and negotiated physician and vendor contracts Created sales and marketing plans Responsible for metrics and P&L management Responsible for coaching, teammate relations, hiring, terminations, performance and professional development including quarterly and annual review Assisted in strategic planning to meet clinic goals

08/2007-06/2009, K-Clinic, Business Development Manager

09/2003 11/2005, PrimaCare, Medical Office Manager

Internship Employment Experience 05/2012-08/2012, John Peter Smith Hospital, Healthcare Administration Intern
Worked on project for Regional Healthcare Partnership, Medicaid Waiver 1115, and Delivery System Reform Incentive Payments, and establishing Medical Homes for Patient Centered Care

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Jamie Jackson
6727 White Tail Ln Arlington, Tx 76002 (817)472-4391 hm/ (817)615-6238 cell terryjamie1@hotmail.com /http://www.linkedin.com/pub/jamie-jackson/9/141/788 Worked on hospital Press Ganey project to increase scores Worked on writing grant for Strong Start for Mothers Initiative Led meetings and conference calls Developed Budget Organized grant narrative for submittal Delegated tasks Attended meetings on Infection Control, Emergency Department Operations, Environment of Care, Epic Implementation, Patient Centered Care, Medication Management, and Quality/Process Improvement, Critical Care, JCAHO, Provision of Care, Board Compliance, Scope of Service, Regulatory Readiness, and Operations Observed and offered solutions with implementation of EMR system Attended staff meetings, completed rounds with nursing staff and observed clinical procedures Created schedule for and mentored high school/college freshman interns Completed The Institute for Healthcare Improvement Certifications in Leadership, Managing Healthcare Operations, and Root Cause and Systems Analysis Received training in Process Improvement and EPIC Attended staff meetings to get understanding of behind the scenes of running of a hospital Met with VP and AVP of various other departments to learn internal workings of hospital Offered suggestions for process improvements regarding patient wait times, EHR/EMR implementation and who to contact after hours in emergency situations Wrote report for ACHE based on experiences Prepared launch briefs (contract summary pages) for portfolio executives to present to members when securing contracts with suppliers/vendors Created process improvement workflow for portfolio executives to follow during contracting process Standardized templates for continuity-Request For Proposal, Invitation to Contract, and Request for Enhancement Obtained annual spend for healthcare organizations Assisted with developing surveys, distribution and summary of results Assisted in quantitative and qualitative data analysis and interpretation of clinical and financial data for opportunities for revenue enhancement-such as cost reduction and tier qualifications Maintained and updated Product Master with current contract information Assisted portfolio executives in supplier/member contract negotiation meeting and other ad hoc supply chain projects Responsible for creation of PowerPoint presentations for executive meetings

09/2010-01/2011, ACHE Mentee to COO of Medical Center of Lewisville

06/2010-09/2010, Novation (VHA, Inc.), Custom Contracting/Supply Networks Sourcing Operations (Internship)

Additional Skills
MS Office Suite including MS Visio and MS Project; Lotus Notes, Adobe Acrobat Virtual Meeting Software Online survey and marketing tools Sharepoint, GoogleDocs, Dropbox CRM Software: Salesforce, Quickbase, Sugar Epic, MediTech, T-Sheets Understanding of various types of provider hospital contracts and provider organizational arrangements Knowledge of hospital payment methodologies and utilization management Familiar with Press Ganey reporting, compliance standards, peer review and governing bodies Studied evidence based medicine and safety practices

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Jamie Jackson
6727 White Tail Ln Arlington, Tx 76002 (817)472-4391 hm/ (817)615-6238 cell terryjamie1@hotmail.com /http://www.linkedin.com/pub/jamie-jackson/9/141/788

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