OBEROI HOTELS AND RESORTS

T-ASK
TRAINING in ATTITUDES, SKILLS and KNOWLEDGE
STANDARD LESSON PLAN

FRONT OFFICE OPERATIONS FO I 04 USE PHOTOCOPIER MACHINE TO MAKE COPIES

IMPORTANT
Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the Lesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from the overall standard. Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will then be sent to each hotel so that it can update its library of lesson plans. In some cases a second version of the lesson plan may be required in cases where major differences in approach occur because of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to OCLD for publication throughout that brand. Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JUNE 2006

PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLE TRAINING AIM TRAINING OBJECTIVES Use the photocopier machine to make copies Know how to use the photocopier machine to make copies in prescribed manner Set original document in photocopier Set feeder paper (a4 size) in photocopier Execute photocopy commands Adjust size if the original document cannot be accommodated in A4 size paper Do basic troubleshooting Trainee should know where the photocopier machines are kept Assume trainee is right handed - check Trainer and trainee to stand side by side Assigned place not be congested, windy and free from traffic MATERIALS 10 A4 Paper 2 Sample paper/sets to photocopy AUDIO VISUAL AIDS

PRE-REQUISITES SPECIAL NOTES ENVIRONMENT FACTORS

EQUIPMENT Photocopy machine 1 Stapler 1 Table

LESSON PLAN Ice breaker Link back

USE THE PHOTOCOPIER MACHINE TO MAKE COPIES

A- ATTENTION

Questions about what has been happening to the trainee since last time. Check comfort level with the pace of learning. Ask if the trainee has any questions or problems with the last session, even if that task is not a pre-requisite for the task in this session. Test the trainees recall of the attitudes, skills and knowledge required for any task that is an important pre-requisite for this particular task.

Attention

By asking questions: What is the cost of this machine? Have you ever used the photocopier machine? What kind of documents do you think guests require copies of?

Objective Need

By the end of this session, you will be able to use the photocopier machine to make copies of various documents. Once you have learnt this task, you will be able to make copies for guests as well as for your administrative purpose also. This is one of the simple jobs that can make you help your department and will make you contribute.

TASK ANALYSIS WORKSHEET WHAT IS THE STEP

NAME OF THE TASK HOW IS THE STEP DONE

B BREAKDOWN
TRAINER DEMONSTRATES

USE THE PHOTOCOPIER MACHINE TO MAKE COPIES WHY IS THE WHEN DO YOU STEP DONE KNOW THE STEP THAT WAY? IS CORRECT? To start the machine Hear the whizzing sound See the screen lights come on See message Enter job access code appear in panel after whizzing sound stops

1. Switch on the power

By pressing the Power switch on the right side of the copier

Why is the power switched on?

2. Enter the job access code

By punching in the relevant code which is generally a four digit code.

Why do we have the code? What do you think can go wrong here? TRAINEE PRACTICES STEPS 1-2 (STAGE 1)

To avoid misuse

See that the screen reads Add Paper and shows 1 on display screen

Re-enter code, in case access is denied or wrong code punched in.

WHAT IS THE STEP

HOW IS THE STEP DONE

B BREAKDOWN
TRAINER DEMONSTRATES

WHY IS THE STEP DONE THAT WAY?

WHEN DO YOU KNOW THE STEP IS CORRECT?

3. Set original

By Removing staple pins, if any Placing it on the entry slit on top, adjusting the two margins Ensuring the printed side faces up Or Lifting the top lid and original facing down Adjusting it between appropriate page size markings on side By closing the lid

Why do we need to remove staple pins? Why do we need to place original between margins/markings of paper size? Why do we need to close the cover of the photocopier before printing?

Safety

Procedure

See printed side facing up in method 1 and top side facing down in method 2 See paper straight between margins

So that light from outside does not spoil the print

WHAT IS THE STEP

HOW IS THE STEP DONE

B BREAKDOWN
How is plain paper fed in? What will you do if the original is larger than the feeder paper?

WHY IS THE STEP DONE THAT WAY? To put supply paper in the machine

WHEN DO YOU KNOW THE STEP IS CORRECT? See paper and feeder tray fit

4. Feed-in paper By pulling the Feed tray out inserting paper in the tray below the movable clips

TRAINEE PRACTICES STEP 3-4 (STAGE 2) TRAINER DEMONSTRATES 5. Feed number required By feeding the number of copies required on the touch button pad next to the display panel Why do we take multiple copies? To get requisite number of copies

If original is larger than the feeder paper, adjust size using Zoom button. Use DOWN arrow key to reduce percentage.

See number fed in appear

WHAT IS THE STEP 6. Execute print command

HOW IS THE STEP DONE By pressing the green button called Print

B BREAKDOWN
Can you locate the button that I used to give print command to the copier? What can go wrong here?

WHY IS THE STEP DONE THAT WAY? To complete task

WHEN DO YOU KNOW THE STEP IS CORRECT? Hear printing sound See printed copies appear in out tray Check paper placement in Feeder tray, if printing does not happen. If printing stops midway, Add Paper sign appears. Then add paper in feeder tray and press Print again

TRAINEE PRACTICES STEP 5-6 (STAGE 3)

LESSON PLAN ANY QUESTIONS? VERBAL CHECK INVESTIGATE

USE THE PHOTOCOPIER MACHINE TO MAKE COPIES Ask if trainee has any questions Have the trainee recite the steps verbally

C CHECK

Questions on any detail not mentioned during the Verbal Check (eg): Why the lid of the copier needs to be closed before giving the print command? What do we do to reduce the size of the paper which needs to be printed if it is bigger than A4 size?

PRACTICAL CHECK Have the trainee perform the entire task without help and in silence. Ensure only good habits are being practised. Coach if necessary. PRAISE LINK FORWARD Recognise and appreciate his or her success. Ask questions to direct trainees attention to either: The task to be covered in the next session AND/OR A task later in the checklist for which todays task is a pre-requisite Reconfirm the venue, day and time of the next session. Encourage and ensure practice on-the-job to develop skills