EA presents Need for Speed Undercover README 10/10/2008 Thank you for purchasing Need for Speed Undercover.

This README file contains information that supplements the Manual. If you are experiencing problems not covered in this README, please contact EA Customer Support. Content of Web Links within this document may not be under the control of Electr onic Arts . Windows is a registered trademark of Microsoft Corporation in the United States and Other countries. ************************************************************ TABLE OF CONTENTS ************************************************************ 1. Minimum System Requirements 2. Installing Need for Speed Undercover a.) Installing Need for Speed Undercover b.) Digital Retail Installation c.) If your "Autorun" feature is disabled 3. Directx 9.0c a.) Installing DirectX directly from DVD (Disc Users Only) b.) DirectX and supported hardware 4. Uninstalling Need for Speed Undercover 5. Basic Keyboard Controls 6. Standard Gamepad controls 7. Online Play 8. Troubleshooting 9. Controller Information ************************************************************ 1. Minimum System Requirements ************************************************************ Minimum System Requirements: Windows XP (Service Pack 2 or greater): 3.0 GHz Intel Pentium 4 or equivalent 512 MB of RAM DirectX 9.0c Compatible 3D accelerated 128 MB Video card or equivalent (see section 8. for a list of supported video card chipsets) 8X speed DVD-ROM drive (Disc Users only) DirectX 9.0c Compatible Sound Card

Broadband connection for online activation and online gameplay MS compatible mouse Keyboard Windows Vista: 3.2 GHz Intel Pentium 4 or equivalent 1 GB of RAM DirectX 9.0c Compatible 3D accelerated 128 MB Video card or equivalent (see section 8. for a list of supported video card chipsets) 8X speed DVD-ROM drive (Disc Users only) DirectX 9.0c Compatible Sound Card Broadband connection for online activation and online gameplay MS compatible mouse Keyboard Required Installation Size: North America: 5.68 GB free hard disk space Europe: 6.26 GB free hard disk space Additional space required for DirectX 9.0c installation and for saved games EA Download Manager Users require 8.16 GB additional space for temporary install ation files Required Operating Systems: Windows XP SP2, or Windows Vista Note that Windows 95, Windows 98, Windows ME, Windows NT 4.0, and Window s 2000 are not supported. *NOTE - To install the game properly on Windows XP/Windows Vista, you will need administrator access to your machine. Consult your Windows XP/Windows Vista documentation for more information. Required Software: DirectX 9.0c ************************************************************ 2. Installing Need for Speed Undercover ************************************************************ a.) Installing Need for Speed Undercover Windows (disc users): * Insert the disc into your disc drive and follow the on-screen instructions. * Once the game has installed you can launch it by locating the game through th e Start menu. * Games on Windows Vista are located in the Start > Games menu and on earlier v ersions of Windows in the Start > Programs (or All Programs) menu. Windows (EA Store users): * Once the game has been downloaded by EA Download Manager, click the install i con that appears and follow the on-screen instructions. * Launch the game (once it is installed) directly from the EA Download Manager. In Windows Vista Classic Start menu style, games are located in the Start > Prog

rams > Games > Games Explorer menu. b.) Digital Retail Installation Please contact the digital retailer through whom you purchased this game for ins tructions on how to install the game or how to download and reinstall another copy of the game. Note: If you d like additional information about your game as well as tips and pat ches please visit http://www.ea.com or http://www.eastore.com. c.) If your "Autorun" feature is disabled If for some reason your "Autorun" feature is disabled, you can install the progr am by running AUTORUN.EXE directly from the root directory of the DVD. You are now ready to play Need for Speed Undercover!

************************************************************ 3. DirectX 9.0c ************************************************************ DirectX 9.0c will be installed as part of the Need for Speed ion. a.) Installing DirectX directly from DVD (Disc Users Only) Need for Speed Undercover comes with DirectX 9.0c. If you would like to install it manually, make sure the Need for Speed Undercover DVD is in the DVD-ROM drive, and access t he following path on your DVD-ROM drive: "\DirectX\DXSETUP.EXE" Double-click on DXSETUP.EXE to begin DirectX 9.0c installation. b.) DirectX and supported hardware We recommend that Need for Speed sound cards and video cards. Undercover be run with DirectX 9.0c compatible Undercover installat

We also suggest you update your sound card and video card driver to the newest release from the vendor or chipset website. ************************************************************ 4. Uninstalling Need for Speed Undercover ************************************************************ For Windows XP, you can uninstall Need for Speed Undercover by accessing "Add/Remove Programs" in the Control Panel. For Windows Vista, you can uninstall Need for Speed Undercover by accessing "Programs and Features" in the Control Panel. ************************************************************

5. Basic Keyboard Controls ************************************************************ The basic keyboard controls required to play the game are: Default In Game Controls: Accerlerate Brake/Reverse Steering Handbrake Nitrous Speedbreaker Shift Up Shift Down Cycle Camera View Reset Car GPS Map Main Menu/Pause Game Race Now Look Behind Menu Controls Highlight Menu Items Cycle Choices / Move sliders Select / Go to next Screen Return to previous screen Navigate All Lists Up, Down, Left and Right Arrows Up, Down, Left and Right Arrows ENTER or left mouse click on selection BACKSPACE or right mouse click Mouse Scroll Wheel Primary Key Up Arrow Down Arrow Left/Right Arrow Spacebar Right Shift X Left Shift Left Ctrl C R G Esc TAB V

************************************************************ 6. Standard Gamepad controls ************************************************************ Accelerate Brake/Reverse Steer Handbrake Nitrous Speedbreaker Upshift Downshift Cycle Camera Reset car GPS Map Main menu Race Now Look Behind Right Trigger Left Trigger left stick Button 1 Button 2 Button 3 right stick up right stick down Button 6 Button 7 D-pad up START button D-pad down Button 5

************************************************************ 7. Online Play ************************************************************ To avoid poor performance during Internet play, be sure that you close any file sharing, streaming audio, or chat programs prior to entering gameplay. These applications can monopolize your connection s bandwidth,

causing lag or other undesirable effects. Need for Speed Undercover uses the following TCP and UDP port(s) for Internet play: TCP: TCP 18210 TCP 18215 TCP 13505 UDP: Outgoing: 18215, 20000 to 22000 Incoming: 3658, 1042 Please consult your router or personal firewall documentation for information on how to allow game related traffic on these ports. If you are attempting to play on a corporate Internet connection, contact your network administrator. Need for Speed Undercover supports only broadband connections for online play. When logging in to play online, you are logging into the EA servers. To play online, you may use an existing EA Online account, or create a new one. SETTING UP AN ACCOUNT ======================= An EA online account is required for online play. At the account login screen, choose Create New EA Account. Follow the instructions and enter your information , to create your account and choose your online username. Otherwise, you can creat e an account at EA.com and use that to enter the game. Downloadable Updates & Content Expansions ================================== Need for Speed Undercover supports downloadable updates and content expansions such as Collectors Edition upgrade. Visit www.NeedforSpeed.com for more details. In-Game Cheat Detection and Disqualifications ======================================== During Ranked Games, cheat detection is operational and will monitor the race. Any attempts to tamper with car data, physics, Nitrous, or other aspects of the game will be detected by the server and offending players will be flagged. Players who are flagged for cheating will receive a disqualification at the end of the race, or be removed from the game during the race. All race results in Need for Speed Undercover are validated with the server befor e becoming official. Disqualifications or disconnections during a race will be ref lected in the Post Race Results screen. A DNF result means a player Did Not Finish the race

. Players who leave the race before its completion, will receive both a loss and a n increase in disconnect percentage. EA Online monitors player and server results regularly. Using cheats of any kind may result in having your account banned. ************************************************************ 8. TROUBLESHOOTING ************************************************************ DEFAULT GRAPHICS SETTINGS ============================== The first time you run Need for Speed Undercover, the game will automatically det ect and set the best video options based on your system hardware. Video settings can be adjusted at any time through the Graphic Preferences menu, in the Option s menu. Changing the graphic preferences may cause loss of video. To force the game bac k to the default settings, add -SAFEMODE (outside the quotes)in the Target field of the program shortcut. VIDEO CARD SUPPORT ================== Need for Speed Undercover only officially supports Direct3D for certain 3D accele rator devices. While other devices running Direct3D may function in Need for Speed Unde rcover, their behavior cannot be predicted and may lead to an unstable PC Environment. The following major video card chipsets are supported: ATI Radeon Radeon Radeon Radeon Radeon Radeon Radeon Radeon Radeon Radeon Radeon Radeon Radeon Radeon Radeon Radeon Radeon Radeon Radeon Radeon 9500 series 9600 series 9700 series 9800 series X550 series X600 series X700 series X800 series X850 series X1300 series X1600 series X1800 series X1900 series HD 2400 series HD 2600 series HD 2900 series HD 3400 series HD 3600 series HD 3800 series HD 4800 series

Intel G45 Express Chipset NVIDIA GeForce GeForce GeForce GeForce GeForce GeForce GeForce 6600 6800 7 series 8 series 9 series GTX 260 GTX 280

***NOTE: Laptop versions of these chipsets may work, but are not officially supp orted. NVIDIA GeForce MX series not supported. SOUND CARD SUPPORT ================== Need for Speed Undercover supports DirectSound. If your sound card driver does not support DirectSound you may experience choppy or stuttering sound, or sound that cuts in and out. Always obtain the latest device drivers from your sound card manufacturer. DVD DRIVES (Disc Users Only) ==================================== Need for Speed Undercover requires at minimum, an 8x DVD drive. DVD AUTOPLAY FEATURE =================== Inserting the game DVD into your DVD drive, and then immediately running the game either from the Windows Start menu, or by double-clicking the game's Desktop icon, may cause a conflict with the DVD's AutoPlay feature. Avoid this potential conflict by always waiting a few moments after inserting the DVD, to allow the AutoPlay feature to run the game. FAST USER SWITCHING =================== You will not be able to run two versions of Need for Speed ast user switching feature in windows. Undercover using the f

DEVICE DRIVERS ============== It is highly recommended that the latest versions of all device drivers (i.e. video and sound card drivers) be obtained and installed. Please consult your card manufacturer for their newest drivers. Also, be aware that video chip manufacturers sometimes provide drivers in addition to the card manufacturer. If you are experiencing issues with an unstable PC environment please

make sure your Motherboard drivers (AGP, miniport) are up to date. For further information please contact your Motherboard manufacturer. VIDEO & GRAPHICS PROBLEMS ========================= If you are experiencing performance problems on the default graphics settings, try lowering the video resolution, or other graphics settings. This game requires DirectX 9.0c. It is available on your Need for Speed Undercover DVD, or through download by going to: www.microsoft.com/windows/directx/ Graphic Cards: Graphical settings and features available in-game are dependant on Graphics Card capabilities. Settings not supported by your Graphics Card hardware are disabled in the Options Menu to prevent adverse effects on the game and your computer. BACKGROUND PROGRAMS =================== Avoid running other programs in the background, behind Need for Speed Undercover.

Programs that start up automatically can cause Need for Speed Undercover to lose control of the screen, keyboard or mouse, and possibly cause an unstable PC environment. We strongly recommend that you close, or suspend applications that start up automatically or programs that automatically run other applications at specified times, before running Need for Speed Undercover. These include, but are not limited to: - Windows System Agent - Windows Task Scheduler - Windows "Disk Cleanup" utilities Similarly, message boxes and dialog boxes from other programs, or from Windows itself can cause Need for Speed Undercover to lose control of the screen, keyboard or mouse, and possibly cause an unstable PC environment. We strongly recommend that you shut down all other applications before running Need for Speed Undercover. These include, but are not limited to: - Email programs - Calendar, appointment, or contact applications - Network or Internet chat programs Also, connections to/from non-dedicated servers can be disrupted when background programs or screen-savers launch. We recommend that you shut down other applications and run Need for Speed Undercover by itself whenever poss ible. POWER MANAGEMENT SUSPEND/SLEEP MODES ============================================ Systems (such as laptops or other portables) that automatically power down into "sleep" or "suspended" modes can cause Need for Speed Undercover to lose control of the screen, keyboard or mouse, and possibly cause an unstable PC environment. We strongly recommend that you disable these features before running Need for Speed Undercover.

WINDOWS VIRTUAL MEMORY ISSUES ================================================== If you experience any Virtual Memory issues while running the game, try increasi ng the page file size on your hard drive. Please consult the Microsoft Windows hel p pages to determine how to change your virtual memory settings. CHOPPY PLAYBACK DURING VIDEO SEQUENCES ================================================== If you experience choppy playback during video sequences, try increasing the page file size on your hard drive. Please consult the Microsoft Windows hel p pages to determine how to change your virtual memory settings. ************************************************************ 9. CONTROLLER INFORMATION ************************************************************ CONTROLLER CONFIGURATIONS ================================ Need for Speed Undercover can be played with many popular gamepads and controller devices. If your device is not recognized, or if you'd like to modify the configuration the game has pre-assigned to your controller, select Controls through the Options menu. The re-mapping tools in this menu allow you to change your button configuration for optimal pla y. CONTROLLER PROBLEMS ======================= To correct any controller problems, properly configure and calibrate the device from the Windows Control Panel. If the problem continues to persist, disconnect the device from your computer before playing Need for Speed Undercover. Always ensure the latest manufacturer drivers are installed for your device. Examples of Controller Problems: - Menu items are automatically scrolled through with no user input. - Your car makes erratic movements that are not intended (such as continually turning). - Certain movements do not occur when the proper direction is pressed. - Sluggish response on slower machines. KEYBOARD PROBLEMS ======================= To adjust the feeling\sensitivity of the steering in gameplay when using the keyboard, enter the Keyboard option in the Windows Control Panel (Start - Settings - Control Panel). By adjusting the Repeat Delay and Repeat Rate the user can adjust the controls to feel more analog or digital depending on their preference. Some newer keyboards do not allow certain combinations of more than two keys to be pressed simultaneously. For example, if you were pressing both the up arrow key to accelerate and the left arrow key to turn, and you pressed the <C> key to change your view, the view may not change. Unfortunately, this problem is due to a limitation of the hardware.

While it is possible to bind game controls to the F12, Print Screen and Windows keys, these keys will also retain their original function and can interfere with gameplay. The Windows key is not locked out during gameplay and it will bring up the start menu during gameplay. This may interfere with gameplay. D-BOX system ================================= To enable support for the D-BOX Motion Code system, please visit the D-BOX websit e (http://www.d-box.com/) for more information. 2008 Electronic Arts Inc. All rights reserved.