Datamatics Global Services

Center for Management & Technical Education

FY MBA Sem2

Project Title:
ORGANISATIONAL CHANGE AND ORGANISATIONAL DEVELOPMENT IN DATAMATICS GLOBAL SOLUTION

GROUP MEMBERS:

NAME SHEETAL NEGANDHI PRAMOD PRAJAPATI

ROLL NO 35 89

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Datamatics Global Services

INTRODUCTION

Dr. Lalit Surajmal Kanodia was part of the team at MIT that built the first two multi-user computer operating systems - CTSS and MULTICS. Up until MIT was entrusted to build a multi-user system, all machines were single-user, and only one program could be run on the machine at a time. MIT picked up a team for the project, called Project MAC (Multi Access Computer). As part of this project, CTSS was built based on an IBM machine, the 1794. Many of the software development concepts that are seen today paging, interrupts were all borne out of CTSS. The next generation of this system was the Multix, built on a GE 645. Multix was later ported to many other machines, including Prime, which became PrimeOS. From Multix also came UNIX. Datamatics Global Services Limited set up a Dedicated Offshore Development

Center for Wang Labs, USA, in 1983. It later became one of the first companies to establish a satellite link from its software development center in India to AT&T Bell Labs, USA (in 1989). In 1992, it entered the area of electronic publishing. In 2000, it acquired controlling stake in a US-listed data management company (Saztec International) while in 2003 it scaled up a dedicated facility into a Joint Venture in the BPO space through the acquisition of CorPay. Datamatics was listed on the Bombay Stock Exchange (BSE) and the National Stock Exchange (NSE) in 2004. In 2009, the IT and BPO divisions of the Datamatics Group amalgamated to form Datamatics Global Services Limited.

Datamatics is a trusted partner to several Fortune 500 Companies globally for managing their End-to-end Application Life Cycle & Business Critical Processes. Datamatics is a global Information Technology (IT) and Knowledge Process Outsourcing (KPO) organization focused on delivering smart, next-generation business solutions that help enterprises across the world overcome their business challenges. These solutions leverage innovations in technology, knowledge of business processes, and domain expertise to provide clients a competitive edge.
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Datamatics Global Services As a strategic partner, Datamatics helps its clients improve their business competitiveness and achieve operational efficiencies. The benefits delivered by the Datamatics unique solutions include accelerated time-to-market for new products and services, maximized productivity and efficiency in business processes, shorter turn-around times for service delivery and lower total cost of ownership.

Datamatics next-generation solutions and the services span:

A cross section of industries including Banking & Finance, Insurance, Publishing, Manufacturing, Research and Retail.

Varied business processes that transcend F&A, Enterprise Document Management, Portal Management, Publishing Solutions, Application Development, Support & Testing, Data warehousing & Analytics, Engineering & Embedded solutions, Billing solutions, Enterprise Content solutions.

Datamatics has a geographically diverse portfolio of Fortune 500 clients with a footprint across four continents- Americas, Asia, Australia and Europe.

Vision and Mission of the Company:

Vision:
To be a World Class Organization Admired for Consistently Delivering Superior Business Value

Mission:
We will win by Excelling in Execution and by Ensuring Total Customer Satisfaction

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Values: 1) CustomerFirst

What does it mean? Datamatics is the type of organization that thoroughly understands the client's business, offers global deployment and provides resource flexibility. Datamatics offers all this by using the appropriate mix of onsite and offshore execution models. Above all, it is a company that takes accountability & relieves the client's IT Manager from the overhead of managing another relationship. Therefore, by stating the value as customer first, the customer's needs are understood completely. Datamatics becomes a partner in the customer's growth and business. The customer first is not an empty clich. Employees are encouraged to monitor and discuss their dealings with clients. In doing so, Datamatics aims for high productivity and success, but it is also because it is ingrained in employees by the Datamatics Management that success cannot come unless there is cooperation. Then the lines of communication between client and onsite consultant whether programmer, analyst, solution architect or project manager will be cooperative and effective.

2)

Respect for Individual: Integrity

By definition, integrity means adherence to a standard of values. That which is sound, whole, complete has integrity. It can be bridge structure, a philosophy or a person. The opposite is that which is compromised, fractured, and unsound. When expanded the term embraces truthfulness, honesty, uprightness, blamelessness, wholeness. Therefore the dominant character qualities of such a person are: he or she is one who walks uprightly, who stands for righteousness and who speaks truth inwardly who screams to his own hurt & does not change.

3)

Respect for Individual: Excellence

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Datamatics Global Services Like integrity, excellence is a concept that needs to be stressed. Michael J. Fox, the talented actor makes an important distinction. I am careful to not confuse excellence with perfection. Excellence I can reach for, perfection is Gods business. A way to encourage the concept of excellence is to seek continuous improvement in all we do in our company. If it aint broke, dont fix it. The continuous improvement way is Even if it aint broke, find a way to make it better.

4)

Respect for Individual: Profound Respect

To put it blandly means: Individual's worth. This means there are attributes unique to all human beings the capacity to think, reason, understand joy and sorrow & the use of language. This when amplified means the company must place a high value on each person and never look down on another regardless of their stature or situation in life. This literally means that as a company we want our work and work relationships to be dignified, challenging rewarding and enjoyable. We make the well-being and continuous individual growth of our employees high priorities. A value is of no value unless it is a part of ones life.

Departmental Mission Statements HR

"We will ensure customer satisfaction by executing best people practices with passion and innovation."

Sales & Marketing

"We will steer the company into the future by sustained, aggressive, innovative marketing and building enduring relationships."

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Corporate Communication
"To excel by ensuring effective communications across all channels. To win by creating a sense of pride for the organization by managing perceptions.

Project Mangeres / PMCIL

"We will win by Excelling through Excellent Project Management ensuring Total Customer Satisfaction"

Quality Department
"We will empower project teams to efficiently deliver quality products / services by continually improving our Quality System"

TA Forum
"We will deliver Architectural Solutions, demonstrating excellence, through leading edge technologies, ensuring Total Customer Satisfaction"

BA Forum
"We will make a positive Difference to the Customers Business through Innovative Solutions ensuring Total Customer Satisfaction"

IMS
"We will ensure productivity improvement by providing value added solutions to the organizations business processes "

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CITNO
"We will ensure the win by providing effective and value for money computing and networking infrastructure ensuring that every user can perform efficiently."

Administration
"We are committed to satisfy our customers with a passion to serve and provide the best administrative support, ALWAYS"

Finance
"We will ensure customer satisfaction by proactively servicing their needs and providing timely & accurate information."

PS
"We will deliver under most challenging circumstances to attain Leadership and Client Satisfaction."

Datamatics has alliances with the following organizations:

Software Development, Consultancy

BEA -Select Partner IBM: POS Services Solution Development JDA Software (earlier Manugistics): Supply Chain Management M2O: Automated Migration of Legacy Systems Oracle: ERP Siebel: CRM Implementation
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Sun: Migration Services Talisma: CRM Implementation Datamatics is also a part of the Mainframe Migration Alliance (MMA)

Business Process Outsourcing

Ascential BizFlow CA Cognos FileNet Hummingbird Informatica Kofax

ORGANISATION STRUCTURE OF DATAMATICS

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Cybercom Datamatics Information Solutions

Cybercom Datamatics Information Solutions (CDIS) is a state-of-the-art software development house that delivers end-to-end solutions to Telecom Operators and Telecom Equipment Manufacturers. CDIS is an organization created jointly by Cybercom Group, a Stockholm-based leading high-tech company specializing in business critical IT solutions, and Datamatics, Indias premier IT consulting and development organization. CDIS brings together Datamatics years of experience in offshoring, a deep understanding of the telecom and financial services domain, flexibility and customer-centric services, and a global delivery capability.

Focus of CDIS 1. CDIS will be focusing on telecom, technology, and growth. Our first growth objective is of a development center with 100 high tech software professionals within the next 12 months. 2. CDIS operations will include four key areas: telecom management and networks, portals and mobile solutions, e-commerce and billing, and embedded solutions. 3. Broadening our customer base and increasing internationalization. 4. Organic growth. 5. Development of spin-off businesses outside telecom, in areas where Cybercom and Datamatics have unique technological expertise

Current operation

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Datamatics Global Services CDIS Content Management and Application Management for one of the Leading Telecommunications Manufacturer in Scandinavia. CDIS will focus on delivering solutions in four key areas: telecom management and networks, portals and mobile solutions, ecommerce and billing.

CIGNEX Datamatics

CIGNEX Datamatics (subsidiary of Datamatics Global Services Ltd.) is the global leader in Commercial Open Source & SAP Connect solutions for over 10 years. CIGNEX Datamatics provides Open Source solutions addressing enterprise requirements across Content Management, Portals & Social Collaboration, e-Commerce, Document Management, Records Management, Digital Asset Management, Business Process Management, Business Intelligence & Analytics, ERP, CRM, Enterprise Mobility and SOA. The company has expertise in applications and tools such as Alfresco, Liferay, SAP, Magento, Sybase, Adobe, Pentaho, Compiere, Drupal, Intalio, JBoss, Mulesource, etc. CIGNEX Datamatics focuses on addressing key challenges faced by CIOs today by:

integrating Open Source solutions with existing line of business solutions managing the contradictory demands of reducing IT spend while rolling out new solutions

Datamatics Vista Info Systems Pvt. Ltd

Datamatics Vista is an Embedded Consulting and Professional services firm. The company has extensive experience in providing highly skilled consultants for the Automotive, Aeronautics and Consumer Electronics industries. Deep knowledge of the IT industry coupled by understanding of client's core businesses has allowed us to remain at the forefront of our business. Over the years our clients have benefitted from increased efficiency and quick turnaround time. Our immaculate track record has earned us the position of the recurring partner of choice by most of our clients.
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Datamatics Global Services ORGANISATIONAL CHANGE:

Datamatics University
The Datamatics University (DU) was constituted to promote technical and management learning initiatives at Datamatics. It is intended to motivate and empower Datamaticians as well as keep them abreast of emerging industry trends. All activities under the DBA, MARS, Project Management, JAVA .NET Gurucool, Knowledge Share and various white paper contributions now come under the purview of the DU. In addition, the DU collaborates with renowned Educational institutions like the IIT, SP Jain, BITS and others to offer programs to deserving Datamaticians. DU also serves as a preparation ground for employees to contribute externally as speakers or through white papers. Another important feature incorporated by the Datamatics University are the IDU (Individual Development Units). Under the IDU, Datamaticians competency development progress is measured based on the IDU's earned during the year. IDU's will be credited based on the internal and external sessions conducted by Datamaticians, as well as participated in.

Gurucool
Gurucool is an e-Learning initiative launched by Corporate HRD, and is beneficial to all Datamaticians. This program is aimed at promoting an organizational culture where by we can achieve the following objectives:

Shared Learning Knowledge Dissemination. Encourage Individuals to Contribute Towards Different Facets of Improving and Developing Critical Business Processes.

Build an Organization Repository of such knowledge. Development of Individual Conceptualization and Presentation Competencies.
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Recognition of Individuals Willing to take additional learning initiatives.

As part of Gurucool, Corporate HRD conducts whitepaper contests at regular intervals.The contests are open to all interested individuals irrespective of their CCs / Departments and grades. An independent committee evaluates such papers, which will be followed by presentations by authors of the top four papers. The best three papers are then recognized by our Managing Director. All interested individuals may contact their CC HR Representatives, Corporate HRD for any further clarifications. The Best White Paper is rewarded with Rs 10,000 and a certificate, the first runner-up Rs 8,000 (and certificate) and the second runner-up Rs 5,000 (and certificate).

Ideas to Action

Datamatics Mission is to win by excelling in execution and ensuring total customer satisfaction. Let's live this mission. If we focus our energies on excelling in the execution of all that we do, we won't just ensure our customers are satisfied, but also be well on our way to attain the greatness that we are destined for. Ideas to Action is aimed at helping you excel in execution. The idea behind this new initiative is that innovation alone will not help us unless we succeed in turning it into a tangible asset with a certain value. Ideas to Action will be available under the Datamatics University section and will also be brought to you as a newsletter. Each issue will contain loads of real-life cases, giving you an insight into how some of the leading innovators in the corporate world, whichever sector they operate in, convert their ideas to business success.

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SEPG

Software Engineering Process Group (SEPG) is a forum responsible to corporate quality. The SEPG is responsible for the following:

Providing a regular mechanism for planning and executing all the necessary activities for process improvements

Planning and setting of organization level goals for quantitative process management activities

Collecting historical data for preparing baseline policy of measurements Setting up of control limits at organization level based on historical data and as per business objectives of organization

Follow organizational measurement policy for analyzing process capability of dCORUM processes

Define Measures and Metrics methodology for project and processes at organizational level.

Collect project and process data on continual basis and do analysis, workout trends including authorized RFCs

Provide feedback on organizational level measurements and review control limits if required to unit chiefs, PMs, on periodic basis and / or event driven basis

Review the activities of Quantitative process management with senior management on periodic basis

Facilitate the review or audit of SEPG group for their activities of quantitative process management and report the results.

Collect and collate all the information regarding issues from all the projects across the organization.

Analyze the issue data, initiate the preventive actions in consultation with QMC members.

Communicate preventive actions and results of the same across organization through QCil, circulars.

Pro actively implement process changes, new processes as and when needed.
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Provide data, status reports to Senior management for decision making Facilitate usage of automated tools for data management and analysis Prepare plans for implementation of process changes, new processes, introduction of tools

Provide necessary support for usage interpretation of Measures and Metrics to project Managers and review quantitative process management on event driven basis

Identify variation in process performance and take appropriate action Periodically meet and discuss the following as applicable
o

Review current Measures and Metrics data for sufficiency with desired control limits

o o o o

Review resource requirement if any Review methodology of collecting data Facilitate process improvement, addition of new processes Issues, if any

Information Security Policy

Datamatics Global Services Ltd. is committed to maintain an effective information security management system, which will enable dissemination of information throughout the organization, to its associates, and to its customers, as required for its business, while ensuring, as appropriate, its confidentiality, integrity and availability. Introduction Datamatics Global Services Limited is an ISO 27001 certified organization, i.e. certified for complying with Information Security related standards. As a pre-requisite for this certification, there is a set of rules that every person entering DGSL premises needs to follow. These rules have been implemented in the form of policies and procedures and it is mandatory for each person using DGSLs facilities to follow the same. DGSL Employees (from non-ISMS certified facilities such as SDFV, SDFVI and CDIS as well as other Datamatics group companies, including DSS, DFSL, etc.) also need to follow these policies whenever DGSL premises are being used for any reason.
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Datamatics Global Services Objective The objective of this document is to provide the necessary awareness among employees of Datamatics group of companies (especially non-DGSL employees who may have not undergone the Information Security Management System Training), pertaining to information security and adherences to the procedures and guidelines while being at DGSL facilities. Coverage The Information Security related processes are applicable to all employees belonging to Datamatics group of companies, while working in Datamatics ISO27001 certified facilities. Currently Datamatics Global Services Ltd. has following facilities that follow ISO27001 complaint guidelines.

Knowledge Centre (KC) SDF-IV Units Nashik Chennai Livonia & Burlington locations in USA.

Physical Security 1. All employees should wear access card along with the LAN yard while on production floor at KC, SDF-IV, Nasik and Chennai. The access cards also serve as identity cards and must be displayed at all times while in the premises. The color of the LAN yard used is indicative of the nature of the employment e.g. full-time, contract, guests etc. 2. Visitors are issued special visitors access cards. It is employees duty to ensure that visitors, vendors who come to meet him/her follow necessary security guidelines. 3. Employees shall not entertain the practice of accompanying their visitors, vendors through an entrance exclusively used for employees. 4. While being in the facilities all employees shall keep their mobile in the vibrator mode. Any incoming calls / outgoing calls shall be attended to outside the periphery of production floor. 5. Bags of all employees shall be checked to verify if there is no data theft through floppies, CDs, USBs, DVDs, MP3/MP4 players, music mobile phones with/without
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Datamatics Global Services camera and tapes being taken out of the premises. Every such CD, USB, DVD etc will be verified to prevent potential confidentiality threat. Logical Security 1. Proxy based internet access will be provided to employees desktop and subjected to approval from his/her supervisor. 2. An access to any of the folder on DGSLs resources will be provided subject to approval from his/her supervisor. 3. Employee will follow password & clear screen policy as a part of Windows Domain 4. As per laptop usage policy an employee who wants laptop needs to fill up laptop requisition form .Issuance of laptop is subjected to its availability and approval from Sr. VP CITNO. 5. While on premises or production floor whenever an employee who encounters a breach of security, suspects weaknesses in, or threats to systems, services or software, shall report the same to either IT Operations, Administration , SSG or production department. 6. Installation of operating system / third party software requires authorization either from Head IT or Information Security Manager (ISM). Depending upon software availability user will be authorized for installation of this softwares. 7. External laptops are permitted to connect only in the conference rooms in Knowledge Centre. Similarly Pen drives (USB drives) are permitted to be carried into DGSL premises only for Sr. Managers and above level. 8. DGSL official electronic mail should be restricted to official use only. Since it is mandatory for employees to follow security policies as their role, anyone employees from other Datamatics group, DGSL employees from SDFV & SDFVI, vendors, guest ,third party working or entering KC, SDF-IV are expected to respect the rules, standard procedures & policies that pertain to ISO27001 standard.

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WORK FROM HOME

Datamatics Global Services Limited has recognized the underutilized potential of the educated and skilled physically-challenged professionals. Such individuals have shown a tremendous zeal to learn and are highly motivated to succeed against all odds. Datamatics has provided such individuals an opportunity to contribute to the organization's growth while ensuring that they too benefit through the Knowledge Associates (KA) programme. Datamatics has tied up with a non-governmental organization called NASSEOH (National Society for Equal Opportunities for the Physically Handicapped) and Amar Seva Sangam where nearly 60 physically-challenged individuals work as Knowledge Associates in the Outsourcing Management Team. Apart from these, nearly 20 KAs work from home. Through the KA programme, Datamatics has provided such individuals the satisfaction of being financially independent, thus improving their status in society. The programme is tailor-made for individuals who cannot commit themselves to full-time employment or travel any distance to the place of work. Datamatics has also enabled the NGOs to provide opportunities for the physically-challenged by donating PCs to facilitate their IT set up. Trainers from the organization visit the NGOs and homes of the KAs to conduct training and feedback sessions. In some instances, a mentor co-ordinator is stationed at the NGO for 3-6 months to co-coordinate training & hardware setup. As professionals, Datamatics treats the physically-challenged KAs on par with other employees, while ensuring the project managers take extra care and show empathy while managing these KAs.

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Overseas HR

Datamatics' Overseas HR facilitates communication between Datamatics' professionals overseas and Competency Centers in India. Foreign cultures can be quite daunting for some Indian professionals. Hence, the Overseas HR helps overcome communication, distance and time-zone barriers to support the welfare and well-being of professionals working overseas. Functions

Briefs professionals traveling overseas on matters country cultures, salary, insurance, banking procedures, etc.

Updates and maintains relevant personal details. Provides detailed instructions for health scheme registration and banking procedures. Assures Datamatics' support to families of professionals working overseas. Issues letters employment letters, experience certificates, relieving letters, etc. Co-ordinates for annual appraisals of professionals working overseas. Communicates with employees working in overseas countries through phone calls / emails.

Josh @ Datamatics

Josh is synonymous with energy, enthusiasm, excitement, invigoration, vitality, and life itself. It is what fuels you to spring back to your best after a futile attempt threatens to break your will. It is the high-octane, non-alcoholic drink that gives you a high, after many weeks toiling at debugging a stubborn, tricky bug has left you exhausted. It is a steamy hot spa that brings you back to your senses after a short, high-speed dash has left you breathless. A team of enthusiastic do-gooders have been working wonders to our spirits as the ubiquitous Josh team.

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The Josh team works on six fronts:

Festival Celebration Corporate Social Responsibility initiatives Sports Art & Culture Health & Safety Fun & Joy

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ORGANISATIONAL DEVELOPMENT

Datamatics plans foreign acquisition

Datamatics Global Services, the global IT and KPO company, is looking at acquiring companies in the information technology space. The Mumbai-based company is in talks with companies both in the US as well as in India. Last year, Datamatics had acquired the USbased Cignex and an Indian company Vista, both in the IT space.

We are at present talking a few companies both in India and abroad. But nothing has come concrete as yet. We have lined up a warchest of about $40 million. We would either buy a single company or at the most two companies in the given budget, MR. Rahul Kanodia, vice-chairman & CEO, Datamatics Global Services, said.

MR. Kanodia said the company is looking for acquisition for expanding financial and accounting services business. Datamatics is looking for acquiring a company that gives us financial and accounting solutions market in the US, UK and India.

At present, Indian component in the companys overall business is low at 10%. The company is aiming to increase the India business to around 20-30% of total revenues by 2015. Datamatics is on a growth path, aiming at a top line of R420 crore in FY12 as compared to R270 crore top line in FY11. It is also looking at increasing the headcount across verticals by around 1,500 odd people.

Asked about the impact of eurozone meltdown on Indian IT space, MR. Kanodia said, The slowdown in the european countries has not had any impact on our operation so far. But a little bit of impact could be witnessed next fiscal in form of paring of growth.

MR. Kanodia also said the company is looking at opening work operations in tier-I and tier-II cities because of the cost benefit it will get in such cities

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Datamatics to expand operations in Gujarat

After acquiring open source player Cignex Global Holding Corporation, global information technology (IT) and knowledge process outsourcing (KPO) company. Datamatics Global Services (DGS) is now looking at expanding its operations in Gujarat.

While the company picked up 72 per cent stake for Rs 120 crore in Cignex, which has operations in Ahmedabad, Datamatics is looking at a capital expenditure of Rs 25 crore for expanding its operations in the state. With a requirement of 10 acres, the company is scouting for land in the state of Gujarat.

"Datamatic think Gujarat is a good destination especially centres like Vadodara and Ahmedabad. There are currently 500 people in Cignex of which 350 are in Ahmedabad, 50 are in Bangalore and 100 are spread across the world. We want to grow manpower in Cignex to 2,500 in next three years," said MR. Lalit Kanodia, Chairman of Datamatics. Last year, while Cignex grew by 40 per cent, Datamatics grew by 60 per cent. DGSL pegged a turnover of Rs 441.89 crore for fiscal 2011-12 and is looking to become an Rs 1,000 crore company in next three years.

"Datamatics look to grow by 20-25 per cent in 2012-13 as against an expected industry growth of 11-15 per cent. Moreover, we also want to look at M&As with anyone who is adjoining to what we do,".

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