Resume - Christian Whamond

Director of Sales Manager Media advisor Change advocate Wedding Photographer

16 Headland Crst, Woodcroft SA 5162 Phone: 0408 322176 Christian.whamond@Gmail.com www.whamond.net

Objective
Motivating, leading, empowering, developing and coaching staff are my passions and have been vital to the ongoing success of my business unit and personal development. I feel that organizations ongoing coaching and development is the key to a companys success. Delivering results and supporting change through effective transformational/situational leadership using the skills obtained over years of study and reflection. Previous experience in project management from conception to completion has giving me insight into budgeting, resourcing and coordinating to achieve the desired result including being on budget and on time. Diligent and motivated to learn through self-experience and reading well known authors guidance lessons. Setting high standards for myself and expectations of behaviors within the team has given me great success and rewards. As my referees will attest, I am a strong and intuitive individual who inspires trust and cooperation from others.

Education & Qualifications

Masters degree in Business Administration (MBA)
Currently undertaking MBA Qualification through Herriot-Watt University. Organizations Behavior Leadership Strategic Management

Ongoing

Author of book. Key Leadership ~ Framework behind effective leadership

2011

Produced, edited and published management guide that has had over 40 thousand downloads to date. Subjects covered within the book are: Trust, the foundation of leadership and great customer experience. Key principles of effective management. One on ones, Coaching, Feedback, Delegation Accountability and blind spots Six sigma & lean principles Effective communication through Social Styles and DiSC profiling Partnering for performance and development levels Developing a strong team environment and confronting unacceptable behaviors Setting SMART Goals and objectives and working within the GOSPA framework to achieve Goals Engaged employees are essential to a managers success

Successfully completed:

Prior to 2010

Harvard Business School Manage-mentor Certificate IV - Workplace training and Assessment Certificate III - Social Styles and DiSC profiling Certificate of Management Certificate of Marketing Certificate HuTrust building trust within an organization with internal and external customers LMA - Change Management AIM - Leading and Motivating a team Six Sigma TQM and Lean principles from The Toyota Way

Skills and Interests

Over 20 years as an accomplished Sales Executive and Front-line Manager as well as business management experience with staff development, motivating a broadly diverse and high performing sales team. Proven ability to work within teams or work autonomously when required. A Change-agent who can champion change, know how to make it happen, and love every second of the process. High-energy, curious and forward-looking. Drive culture change and accountability throughout the sales organization to foster a robust culture, centered on delivering outcomes and commercial excellence. Manage the sales function to achieve growth for a market-leading suite of products. Experience in managing and coaching teams to achieve the overall company objectives. Mechanical engineering background and interest. Hobby is building off road race vehicles to CAMS and ADR standards. Experience is metal fabrication and mechanical design. Wedding and event photographer. Interest in digital image capturing and editing.

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Employment history September 2010 Present: Returned to Sensis Account Director/ Corporate Manager Sensis Pty Ltd (Yellow Pages).
Responsibilities: Drive culture change and accountability throughout the sales organization within the Yellow Pages office to foster a robust culture, centered on delivering outcomes and commercial excellence. Work with other managers to establish a strong future team and share a single vision of success though coaching and recruiting. Coached managers on delivering effective feedback, delegating responsibility to empower staff, weekly coaching to develop succession plans and building professional relationships with staff through one on ones. Team consisted of three Sales Managers who each managed a team of up to ten Media Sales Advisors (MSA). A dedicated digital specialist working within the teams would support the MSAs on sales skills, digital knowledge and administration of accounts through the companys database. Creation and implementation of marketing strategies for some of Australias largest organizations. Liaise with senior directors and company board of directors on marketing performance and outcomes to objectives. Achievements: Demonstrated abilities to provide leadership to foster a collaborative team in a climate of significant organizational culture change. Manage the sales function and achieve growth for a market-leading suite of products. Turned around poorly performing teams who in the past had never achieved company targets to a team who coached each other and held each other accountable to achieve the companies objectives. Developed and implement sales strategies to achieve revenue and customer growth. This was done through ongoing coaching and supporting the teams Digital specialists and other managers. Drive cultural change to accommodate systems, channel, segment, and product innovations. Delegating responsibility to empower staff, weekly coaching to develop succession plans and building professional relationships with staff through one on ones. Providing hands on executive coaching to Sales Managers and Peer Managers Provided coaching accreditation and development to a training group through workshops and one on ones. Successfully worked with key customers to build and implement detailed marketing strategies and business plans targeting key metrics and improve overall partner performance. Maintained reports and monitoring areas of the business units. Deep dive monthly performance reports analysis and demonstrate continuous improvement. Oversee recruitment and training of new staff and teams for ongoing growth. Building and implementing medium and long-term business plans for designated territories. Ensure plans align with stakeholders and deliver results across a balanced scorecard. Received 10/10 for customer service and professionalism Very professional and very comprehensive understanding of products Pinnacle awards for outstanding contribution.

Jan 2008 Present : Operations Director & Master Photographer at Premier Images Pty Ltd (own business)
www.PremierImages.com.au www.WowPhotographySA.com

Responsibilities: Providing services from Wedding and engagement photography, fashion and makeover photography, special occasions and family portraits. Built and maintained web sites. Promote business through marketing solutions to target audience through Yellow pages Online, Google, Yahoo, ninemsn, Bride-online and Social media Provide training courses and workshops on studio and location photography for fashion and bridal Coach and train photographers to achieve the desired outcome for the customer. Liaise with clients and work with as well as guide on wedding plans. Manage social media presence and digital presence for Premier Images Giving the viewer and client the best photography of an Event, Person, Object or Place. Wedding or Event Photography, Portraits of family at home or on location. Create wedding albums, books and prints for clients.

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Feb 2010 September 2010: Senior Business Manager at Northline.

Responsibilities: Maintain an excellent working relationship with Northlines customer base and Sales Executives. Manage customers expectations and conduct progress meetings on KPIs for major relationships. Negotiate/consult with Operations team to ensure budgets are controlled and schedules are met. Discuss client issues with Sales and Operations to eliminate errors and seek continuous improvements to deliver greater effectiveness. Mentor and guide sales and marketing team for increased multi-skilled performance. Achievements: Developed business growth through introduction of new customers to the business Ensure contract compliance using Six Sigma principles. Monitor new customers performance and report.

May 2005 Feb 2010: Account Director Sensis Pty Ltd (Yellow Pages) Adelaide
Responsibilities: Part of executive leadership team. Budgeting, projection forecasting, develop Account Executives, strategic leadership, provide continuous improvements in line with companys objectives. Achievements: Team achieved 146.87% to target. 8 out of 10 Account Executives exceeded their objectives. Responsible for four of the largest accounts ever signed with Digital advertising with Sensis exceeding all targets. Rewarded Circle of excellence award to New York. Top 5% of Account Directors in Australia Produced, directed and interviewed consultants training video used by National training committee (Available on request) Team achieved highest new product sales nationally Star Performing Premium Consultant SA/TAS award for 2007 Awarded Dubai Trip winner. Top 5% achiever in SA.

June 2004 - May 2005: Sales Manager at Champion Compressors

Responsibilities: Developing key relationships with prospective clients. Manage a small team, guide and develop client relationships. Provide and organize training to staff and clients. Set budgets and forecast company quarterly company revenue. Prepare proposals and drawings using appropriate computer programs. Achievements: $3.4 Millions dollars in sales over 6 months. On a target of $2.33 Million PA. 28% gross profit ($746,000) YTD Built relationships with key stakeholders in SA/WA Mining industries.

May 1999 - June 2004 : Rentals Manager at Crown Equipment Corporation.

Responsibilities: Managing key major accounts by building strong relationships. Developing profitable business across specific market sectors. Model cost benefit analysis for clients. Development of marketing strategy for next financial year. Future planning for major client's changing needs. Sourcing and negotiating best price from suppliers. Achievements: Grew Crown rentals division in SA/NT by 106% in revenue due to new business gained, and client retention built.

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Reference
Melanie Thomas Direct Report at Sensis Yellow Pages. I reported directly to Christian as his 2IC at Sensis Yellow Pages Brisbane. At a time of immense change - with the conversion of the company to primarily online advertising - Christian came to Brisbane and effectively turned his team around 360 degrees. Within 6 months, Christian's guidance and knowledge had placed the Brisbane sales team as the strongest sellers of online products in Australia. Christian is a quintessential sales manager/director absolutely born to do this role. With his fantastic motivational skills and forecasting abilities, he is able to make a sales team the best it can be. I wouldn't hesitate to recommend Christian for any role he applied for. Ananda Sarah Direct Report at Sensis Yellow Pages. Christian is a testament to the successful implementation of change. When Christian first joined our team there were certain targets, milestones & cultural goals that we had not been able to acquire. It is an absolute credit to Christian and his ability to be able to implement change and shift the success & development of our team. Christian has the expertise to adapt to many different styles of people and situations. His ability to be understanding, fair and achieve the desired outcome is a real asset to any role he chooses. Christian has true leadership. I have witnessed his dedication to growing the skill sets and mindset and his staff with success. He is absolutely goal driven & focused however at the front of his mind is always the development and growth of his staff. Christian has contributed to our team in many different ways. I have noticed a change in the following since we have been fortunate enough to have Christian here: Increase in Job Performance Increased Job Satisfaction Greater Productivity, Performance and Development As a Chanel we have achieved higher results with fewer staff Less wastage with our resources and time More consistency with our productivity, calls, and services Quality of our calls and sales have increased High Staff Moral Increased laughs, people going home happy Staff taking Personal Pride in their results and quality of work We hold a high regard for Christian and thank him for what has done for our team. Alberto Nilsson Direct Report at Sensis Yellow Pages I was working my third canvass in a Q251 in Brisbane for the Non Met 31 period. During this period I had Christian Whamond as my manager. My performance increased dramatically during this canvass and I give Christian much of the credit for being instrumental to my learning and performance. If it was not for his management style and leadership, I would not be where I am today. Christian helped me understanding my targets and explained what I needed to do to achieve them. We regularly kept track and monitored my performance over weekly one on ones. His positive reinforcement kept me pushing myself and not stop when times where tough. He has helped me to believe in myself and I now understand my self better and know how to apply myself to achieve my targets. I know that I have unlimited capacity and can achieve any goals I set myself. I will always feel I can approach him for more coaching even though we work in different offices right now. I believe he is a great manager and I have much to learn from him. I can recommend anyone to work with Christian because there is much to learn from him. He is the type of manager who believes and guides his team members individually to lead them in a positive direction. I look forward to one day cross roads with him again and hopefully work in a team together again.

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Richard Austin Account Director, Sensis Christian is a motivated business operator, he is very focused around targets and whats required to achieve them. His strategic application is completely sound which gives him the ability to manage a multitude of tasks at the one time. He is very passionate about maintaining a good team environment and works extremely well under pressure, he has completed several different psychology courses which have given him the ability understand the different personality types of his colleagues and communicate with them in an effective manner. He has the ability to delve deep with the specifications of a role and understand the varied capabilities of the employee thus allowing him to tailor his approach based on their development levels. I believe any business fortunate enough to work with Christian will be better off for the experience. Kelvin Dart Product Manager (mobile), MediaSmart, Sensis Christian was a pleasure to work with and is certainly someone that thrived in solution based thinking for he's clients and stakeholders, and had a creative flare thinking outside the square to rectify a problem. Its an absolute pleasure to endorse Christian and he would be a great asset to any industry he chooses in the future. David Costi Account Executive, Sensis Working with Christian was an absolute pleasure. Christian's dedication, professionalism and attention to detail was second to none. I regularly asked Christian for assistance with our products both face to face and on the phone and every single time he went about spending his personal time making sure I got what I needed so I could be better at what I did. He is funny and always willing to assist. I would certainly say that him leaving the company has left big shoes to fill for anyone considering to replace him. Christians team work, delegation skills, planning, preparation and belief in the product was highly respected here. I wish you all the very best success in the future. Warm regards

Paul Boicovitis Sales Training Consultant, Sensis I can recommend Christian for any sales or management role due to his commitment to excellence and professionalism.

Tracey David Business Owner, Kidz Portraits I have worked with Christian in a photographic capacity at Premier Images for the past 18 months. I can highly recommend Christian as he has an exceptional work ethic, provides an excellent level of service to his customers and has an extensive knowledge of his product and equipment.