Jane Smith

603 555-1212 or 603 345-1212

MAIN ST. ANYTOWN, NH 03123 janesmith@gmail.com

Your Newest Asset!

Experienced general administrator with demonstrated computer, consulting and organizational skills and expertise in customer service.

Summary of Qualifications
Business, Administrative and Leadership Skills History of providing exceptional administrative and organizational support for several layers of management. o Proven ability to lead teams; chair committees; coordinate volunteer events and activities and plan meetings, conventions, banquets, trade show participation and special events. Communication Skills o o Proven ability to establish and improve client communications and maintain on-going relationships. o

Ability to address customer inquiries; propose suggestions; provide purchase guidance; identify, investigate and negotiate conflicts. o Able to readily adapt to new computer applications, surroundings and tasks. Marketing/Writing Skills o o Designed, developed and implemented marketing campaigns resulting in a 100% increase in sales.

Wrote for and edited three association/organization newsletters and penned creative copy for brochures and other direct mail pieces, letters and forms. Computer Skills o Strong base in MS Office and most all internet functions; limited exposure to Oracle.

Professional Experience
Various Temporary Positions 2009 - Present Provide marketing support for large home improvement company at trade shows. (Typically requested specifically by coordinator) Provided customer service while working in a scale house as well as administrative assistance in the maintenance department utilizing Oracle. Provided front desk and administrative support including project completion and mailroom functions for state non-profit. Created positive relationships while soliciting ads for local wedding guide.

Beneficial

Sales Assistant

2005 2009

Concord, NH

Maintained positive workplace environment by efficiently processing personal and mortgage loan documents including document review, funding, loan packaging and adherence to company, state and federal policies and procedures contributing to positive semi-annual internal audits and a coveted Exceptional audit. 100% document accuracy never missed a bonus. Provided administrative and organizational support for Branch Sales Manager and up to four Account Executives to maintain office work flow. Handled inquiries and questions regarding product, service and account information. Provided exceptional customer service by going above and beyond to resolve issues further developing and maintaining positive on-going business relationships. Received the Power of One Leadership Medallion Award. Maintained office supplies. Paid monthly branch bills. Accurately completed daily audit processes including reconciliation of previous days transactions. Maintained various logs and files related to loan production, policies and procedures.

Magic Images

Office Manager/Photographer/Co-Owner

1992 2007

Allenstown, NH

Provided sales assistance and customer service including processing of orders from the first phone call to final bill and beyond. Created or contributed to the creation of collateral materials for sales and marketing, including brochures, flyers and forms resulting in increased sales. Photography. Created new products resulting in 100% increase in sales. Set up studio design and layout for maximum productivity and efficiency.

Abacus/CalLogix

1999 2005

Manchester, NH

Customer Service Representative

Customer Service for a Credit Union. Responded to member inquiries regarding product and account issues, independently resolved conflicts when possible. Often commended for exceptional customer service skills and ability to build a quick rapport further enhancing positive company image. Worked on a dedicated account selling awnings. Responded to customer inquiries regarding shipping dates, prices, back orders, products, measuring issues and general troubleshooting. Updated and maintained internal information system, created procedures, assisted in training, reviewed new procedures/policies for accuracy and logic, and named for special projects requiring attention to detail all of which contributed to a more informed and efficient work environment. Assisted with the Answering Service portion of Abacus as needed. Handled catalog orders and customer service for numerous companies.

Additional Experience
Vice President of Marketing and Sales/Customer Service/Assistant Secretary to the Assistant Superintendent of Schools Sub Shop Manager

Education
Hesser College Associates Interior Design Phi Theta Kappa Manchester, NH Keene State College Bachelors Spanish Keene, NH