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Mention Corporate Social Responsibility and the first thing anyone thinks about is the environment: saving energy, fuel efficiency and walking or taking public transport to work. Yet CSR is much broader, as two experts in the areas of IT and Facilities explain.
An increasing number of organizations are hearing that, when compiling a tender, they need to meet a number of requirements with regard to Corporate Social Responsibility, or CSR. Yet it isnt always clear what exactly is being asked of you or how you can best respond. The CEO at our company cycles to and from work each day is that CSR? And organic food is served in the canteen. We also re-use the
heat from our server room to heat other rooms. Is that considered CSR?
own personal stamp. Yet this lack of clarity is not surprising. The CSR concept is so broad that you can interpret it in all sorts of ways. The guidelines drawn up by the Organisation for Economic Co-operation and Development (OECD) mention no less than nine themes on which companies can focus. These range from human rights and the environment, to technology and consumer interests. In summary
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CSR involves: conducting business with thought for Profit (economy), Planet (environment) and People (individuals within and outside of the organization).
from other organizations. This is possible with CSR, and this has since caught on at many companies. In addition, the growing awareness of social involvement is most likely a response to individualization and the shortterm thinking of society. This is generally seen as the cause of the crisis of two years ago, and individuals were in need of a different outlook on life one that was more geared to sustainability in the long term, tells Mechtild. The crisis has got people thinking. Organizations were forced to review their operational management and to go looking for new, sustainable solutions.
Maybrit also thinks that a practical approach is the only one that works. It is important not to view CSR as too black and white. There is no use in suddenly forcing all employees to begin driving in an energy-efficient company car. Instead, it is better that you make available company cars and public transport passes. Employees can then make their own choices, but you do encourage them to leave the car behind at home every so often.
Practical approach
Certainly remarkable is the fact that most company initiatives are modest by nature. For example, establishing a bike plan for employees, using organic coffee in the coffee machine or asking the boss to sponsor a project youre doing for charity.
This small-scale approach is good, finds the OECD. In the OECD code of conduct, companies are advised not to bite off more than they can chew and are better off beginning with one or two guidelines than trying to change the policy on all points.
But how do you get employees to start thinking about CSR? Mechtild does this by organizing a roadshow at her company. I visit various departments in order to create internal realization of CSR because I want to ensure that there is more discussion on the
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subject. I give them the required information and encourage them to think critically. I dont want them to just make do with what theyve got, but instead look at what can be done better in their daily work.
youre blowing your own trumpet, which actually has the opposite effect. Moreover, it is no longer so easy to score points with CSR, Maybrit remarks. Were now at the point where CSR is becoming a requisite. You dont necessarily score points if you have a certain attribute, but you are looked upon negatively if your dont do something.
Sharing knowledge
There is still a lot to learn about Corporate Social Responsibility, which is why conferences and knowledge days are organized where companies can share their
experiences and exchange ideas. Sharing knowledge is essential, as Mechtild explains. We often give presentations at schools and universities. As a knowledge organization, you shouldnt be afraid to make your knowledge of CSR public because you always get something back in return, such as good ideas or enthusiastic new colleagues. Knowledge sharing between organizations is also encouraged, but you should be more careful with what you reveal as an organization. The difficult thing with the communication surrounding CSR is that you are split, tells Mechtild. On the one hand, its good marketing if you do business sustainably, then its good for your image to reveal that. But, if you do that too often, it might come across as though
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agreement is to reduce energy use each year by two percent, explains Mechtild. That will be easy in the first year, but each year, it will become an increasingly greater challenge. Participating is a good way to share knowledge about CSR; we can also learn about initiatives from other companies As an IT service provider, you also help other companies to operate more sustainably, tells Mechtild. Software is of course pre-eminently a means of saving energy. We develop and implement software that helps companies to plan their transport activities more efficiently, resulting in fewer vehicle mileage and empty rides. Wholesalers can also send their invoices electronically using e-invoicing and therefore use considerably less paper. And with network standards like Wake-on Lan, retailers can switch off their cash register hardware which has already become more energy efficient in the past two years or turn off sleeping mode.
to best prepare ourselves for the event and raise as much money as possible. We went to management and told them of our plan, and they ended up sponsoring us.
You dont have to have an established policy in order for CSR to work, remarks Jordi, because everything is open for discussion within TOPdesk, there is room for such initiatives. Every proposal is taken seriously. And if you then put a lot of energy into a project like this, its a good feeling to know that the organization is behind you.
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