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Case analysis
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Introduction
Employees are the greatest assets of any organization they help in the development and growth of the organization (Mathis & Jackson, 2009). This is a case analysis report prepared on the container store. The main objective of this analysis is to critically evaluate the human resources strategies undertaken by the management of container store and its impact on their growth and customer service. This report will include a detailed analysis on the recruitment, selection and training policies of the company. It will also include the actions taken by the management and their impact on the employees, customer and overall growth of the organization. it will also include an analysis to evaluate that whether investing in employees can help the company in retaining both employees and customers.
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of container store also helps in achieving higher return on investment to the company. The company follows a resource based recruitment policy, which helps in developing the organization from within and available resources. The above analysis shows that the recruitment method adopted by container store is much more reliable and helps the company in doing active and successful recruitment of talented employees.
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The above two methods are the elimination rounds and helps in selecting few out of all. The next step, that is the personal interview round helps in understanding the candidate and selecting them for long run. Three different interviews The interviews undertaken helps in understanding the employee ability to understand the work, there inter personal skill and stress handling capability. The above analysis shows that container store gives enough time and labor to recruit the right candidate for the right position. Management encourages right selection of employees even if it cost high to the management.
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only 7 hours of training to their employees, whereas, container store provides annual training for 235 hours. Each department has a full time trainer which shows that container store management was highly dedicated towards employee development. Besides providing adequate training to old employees, management ensured active development of new employees in the organization. This is done by the foundation week program, which was specially designed to help the newly recruited employees to understand the organizational culture and value system. It also helps the employees in adjusting with the organization easily and fast. Under this training program employees are informed about the organization, the products, services, code of conduct and also tricks of selling. It helps in learning new things and get associated with their job in the best way. These types of training program also helps in increasing employees knowledge and gain their long term loyalty towards organization (Harzing & Ruysseveldt, 2005). The management of container store actively investment in the development of their organizational resource, their employees. This will help in continuous development of their present resources; this also helped the company in gaining competitive advantage in the market by delivering excellent customer service. This concept of training goes well with the human capital theory which states that training helps in increasing the employee productivity by increasing their knowledge and skills. Management of container store has invested in the right place as employee satisfaction will lead to customer satisfaction.
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2011). It also helps in increasing employee satisfaction from the work done by them (Noharia, Groysberg, & Eling Lee, 2008). There are number of motivational techniques used by the company such as appreciation, discounts, financial support, and free classes. The company ensured the overall development and support to the employees. The initiatives taken by container stores ensure continuous social learning among employees; this technique also helps in increasing team spirit among employees. It also enhances group efforts and ensures effective productivity in the organization. This technique helps in development of employee knowledge through discussion and sharing. It also helps in developing their skills and abilities to perform better. This approach of motivation helps in gaining employee commitment towards the work as they feel responsible and part of the organizational success (Simard, Doucet, & Bernard, 2005).
Conclusion
The above analysis case helped in understanding how container store succeeded in the competitive market with the help of effective human resource strategies. Organization managed to increased its revenue by investing more on employees than on advertisement and other factors. Satisfied employees can help the company in earning a satisfied customer as well. The investment made by the management on its human resource helped in gaining competitive advantage over its competitor, also this investment brought higher ROI to the company. It is very costly to hire new employees frequently, with the help of effective human resource strategy management gain higher commitment and loyalty from the employees. It also helped in reducing the employee turnover rates and increasing organizational profitability.
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The management and strategies of container store helped in understanding the true value of employee management and satisfaction. The company was following a totally different track from the industry and proved itself right by being so successful at their job. This case study also helped in understanding the importance of developing the internal resources of the company to beat the external market conditions.
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Bibliography
Armstrong, M. (2006). A handbook of Human Resource Management practice. USA: Cambridge University Press. Cieri, D., & Kramar, R. (2003). Human Resource Management in Australia: Strategy, People, Performance. Australia: McGraw-Hill Australia. Harzing, A.-W., & Ruysseveldt, J. v. (2005). International human resource management. California: Sage publication. Lauby, S. J. (2005). Motivating Employees. Lauderdel: American Society for Training and Development. Manzoor, Q.-A. (2011). Impact of Employees Motivation on Organizational. Business Management and Strategy Effectiveness , 22-32. Mathis, R. L., & Jackson, J. H. (2009). Human Resource Management. USA: South western cenage learning. Noharia, N., Groysberg, B., & Eling Lee, L. (2008). Employee motivation- a powerful new model. Harvard business review , 5-8. Simard, G., Doucet, O., & Bernard, S. (2005). HRM Practices and Employee Commitment: The Role of Justice. Relations Industrielles/Industrial Relations, , 25-39. Sumetzberger, W. (2005). Managing human resources in a multinational context. Journal of European Industrial Training , 29 (8), 663-674.