Infosys-The Indian Software Giant

Study of the MIS deployed to support the business strategies & needs of the organization

MIS is a young and unique field, constantly experiencing rapid change and turmoil. In this article we examine the types of MIS at Infosys, type of IS utilized to support the business strategies, different software used in the organization that give it a competitive edge, reports generated by these softwares, the business processes in the country etc. The methodology is based on several factors including company visit, rigor, relevance, subject area and personal preference. At a macro level, this information should help readers in getting an overview about the management information system of the company

Prepared By-:
DATE OF COMPLETION 09.01.2013 DATE OF SUBMISSION 10.01.2013 WORD COUNT- 7000 WORDS (approx.)

AMIT ANAND (400907031) VAISHALI SACHDEVA (400907030) DILPREET SINGH (401087001)

INDEX
Sl. No.
1. 2. 3. 4. 5.

TOPIC
General Introduction of the company Infosys- Executive Summary Vision, Mission, Values Infosys Business Line 1 6 7 11 11

PAGE No.

Evolution of Business Model of Infosys over the years Strategy Analysis Infosys Corporate level strategies: Core Strategies GENERIC STRATEGIES GRAND STRATEGIES BUSINESS NEEDS OF INFOSYS AND THE IT INFRASTRUCTURE TO SUPPORT Infosys-Start to the IT Infrastructure The MIS Department MIS: The Infosys Perspective MIS Drivers in Infosys The MIS Vision MIS: Challenges in Infosys

6. 7. 8. 9. 10.

12 12 13 13 14

11. 12. 13. 14. 15. 16.

15 16 16 17 17 17

ii

Sl. No.
17. 18. 19. 20. 21. 22. 23. 24.

TOPIC
18 19 20 22 22 27 28 30

PAGE No.

Evolution of MIS at Infosys Information Content Types MIS Deployment Architecture Types of MIS at INFOSYS Employee Management System (EMS) Knowledge Management System (KMS) SAP Financial Accounting (SAP FI) Project Budgeting Managing Project Budget with CLARIZEN
Integrated Project Management Suite

25. 26.

31 32

Reports generated by the other major MIS systems Supply Chain Solutions for Strategic Differentiation and Operational Superiority Conclusion References

27.

33

28. 29.

37 38

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ACKNOWLEDGEMENT
I would like to express the deepest appreciation to Mr. ADITYA ANAND software engineer at Infosys who has the attitude and the substance of a genius; he, along with Mr. ABHINAV JAIPURIAR senior manager Strategy Planning, helped me at every stage of this study, be it understanding the architecture of MIS at Infosys or getting materials to build up on the study conducted. Without their guidance and persistent help this dissertation would not have been possible. Also, I would like to thank Mr. MEHUL OZA senior project manager & Mrs. BHAVNA PRIYA technology lead at Detroit in United states who made me available other important facts, screenshots, and various insights which enabled me to successfully complete this report. Also, I would like to thank my faculty Mr. ANKIT MAHENDROO, for giving a chance to work on this project and for always being there in case of any hurdle.

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EXECUTIVE SUMMARY
This report focuses on various aspects of INFOSYS & information system interface. Our project has three objectives viz. to examine the Infosys and its interface from the perspective of Infosys; to identify uses of IS for improving effectiveness and efficiency of Infosys and to evaluate issues pertaining to Infosys developing and offering IS infrastructure for customer use. It basically involves the different kinds of modules provided to the company for their efficient working. We have covered in this report the Evolution of Business Model of Infosys over the years, strategy analysis of the company, the business needs of the company and the IT infrastructure to support it. We have studied the MIS architecture of the company, its vision, evolution, challenges and drivers. This report covers the description of different softwares employed in the company (EMS, KMS, SAP-FI etc.), the reports generated by those systems and the participating persons, relationship between the business strategy of the selected company and the IS utilized and how those IS enable the company to achieve the competitive advantage. In the later stages of the report the supply chain management of Infosys is discussed in detail.

Date of Visit: 27 th December 2012

A corporation that runs on a set of principles has greater chance of building character and lasting longer. We have built our corporation on a sound value system that encompasses openness, leading by example, honesty, transparency, fairness, and excellence in execution. K. Dinesh, Director and HeadCommunication Design Group,
Information Systems, and Quality and Productivity

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General Introduction
History Established in 1981, Infosys is a NYSE listed global consulting and IT services company with more than 153,000 employees. From a capital of US$ 250, they have grown to become a US$ 7.126 billion (LTM Q2 FY13 revenues) company with a market capitalization of approximately US$ 28 billion. In their journey of over 30 years, they have catalyzed some of the major changes that have led to India's emergence as the global destination for software services talent. They pioneered the Global Delivery Model and became the first IT Company from India to be listed on NASDAQ. Their employee stock options program created some of India's first salaried millionaires. Time line of Infosys 2012

Listed on the NYSE market Infosys acquires Lodestone Holding AG, a leading management consultancy based in Switzerland Forbes ranks Infosys among the world's most innovative companies Infosys among top 25 performers in Caring for Climate Initiative Infosys crosses the US$ 7 billion revenue mark

2011

N. R. Narayana Murthy hands over chairmanship to K V Kamath Infosys crosses US$ 6 billion revenue mark, employee strength grows to over 130,000
1

2010

Infosys crosses the US$ 5 billion revenue mark

2009

Infosys opens its first development center in Brazil and second Latin American development center in Monterrey, Mexico Infosys selected as a member of The Global Dow Employee strength grows to over 100,000

2008

Infosys crosses revenues of US$ $ 4.18 billion Annual net profits cross US$ 1 billion

2007

Infosys crosses revenues of US$ 3 billion. Employees grow to over 70,000+ Kris Gopalakrishnan, COO, takes over as CEO. Nandan M. Nilekani is appointed CoChairman of the Board of Directors Opens new subsidiary in Latin America Reports Q2 revenue of over US$ 1billion

2006

Infosys celebrates 25 years. Revenues cross US$ 2 billion. Employees grow to 50,000+ N. R. Narayana Murthy retires from the services of the company on turning 60. The Board of Directors appoints him as an Additional Director. He continues as Chairman and Chief Mentor of Infosys

2005

Records the largest international equity offering of US$ 1 billion from India Selected to the Global MAKE Hall of Fame

2004

Revenues reach US$ 1 billion Infosys Consulting Inc. is launched

2003
2

Establishes subsidiaries in China and Australia Expands operations in Pune and China, and sets up a development center in Thiruvananthapuram

2002

Touches revenues of US$ 500 million Nandan M. Nilekani takes over as CEO from N.R. Narayana Murthy, who is appointed Chairman and Chief Mentor Opens offices in the Netherlands, Singapore and Switzerland Sponsors secondary ADS offering Infosys and the Wharton School of the University of Pennsylvania set up The Wharton Infosys Business Transformation Awards (WIBTA) Launches Progeon, offering business process outsourcing services

2001

Touches revenues of US$ 400 million. Opens offices in UAE and Argentina, and a development center in Japan N. R. Narayana Murthy is rated among Time Magazine/CNN's 25 most influential businessmen in the world Infosys is rated as the Best Employer by Business World/Hewitt

2000

Touches revenues of US$ 200 million Opens offices in France and Hong Kong, a global development center in Canada and UK, and three development centers in the US Re-launches Banks 2000, the universal banking solution from Infosys, as Finacle

1999

Touches revenues of US$ 100 million. Listed on NASDAQ Infosys becomes the 21st company in the world to achieve a CMM Level 5 certification Opens offices in Germany, Sweden, Belgium, Australia, and two development centers in the US Infosys Business Consulting Services is launched

1998

Starts Enterprise Solutions (packaged applications) practice

1997

Opens an office in Toronto, Canada Infosys is assessed at CMM Level 4

1996

The Infosys Foundation is established

1995

Opens first European office in the UK and global development centers at Toronto and Mangalore. Sets up e-Business practice

1994

Moves corporate headquarters to Electronic City, Bangalore. Opens a development center at Fremont

1993

Introduces Employee Stock Options (ESOP) program Acquires ISO 9001/Tick IT certification Goes public

1987

Opens first international office in Boston, US

1983

Relocates corporate headquarters to Bangalore

1981

Infosys is established by N. R. Narayana Murthy and six engineers in Pune, India, with an initial capital of US$ 250 Signs up its first client, Data Basics Corporation, in New York .

Infosys Technologies Limited (NASDAQ: INFY) is a world leader in providing IT consulting and software services to the finest global organizations. Infosys offers offshore based software services such as application development, software maintenance, Internet consulting, and establishing software centers for their customers. Infosyss solutions focus on addressing business challenges across different horizontal applications and target vertical industries. Through the worldwide sales headquarters in Fremont, California, US, and 35 other sales offices located in North America, Europe, Australia, UAE and 8 development centers located throughout India, Infosys capitalizes on time zone differences to create a 24 hour workday.

Milestones
In 1987 Infosys got its first foreign client. In 1993, Infosys became a public limited company and received ISO 9001/Tick IT certification. In 1999, Infosys crossed $100 Million and was listed on NASDAQ. In 2006, Infosys completed 25 years of its existence and its revenues crossed $ 2 billion. Today Infosys has more than 1, 03,078 employees and has presence in more than 20 countries across the world.

Awards & Achievements Infosys moved up to No. 14 on Fin Tech 100. Awarded the Indias Best company to work for Infosys was honored with the Sharpening Brand and Competitive Differentiation Marketing Excellence Award from the Information Technology Services Marketing Association (ITSMA) A leader in SAP implementation services Forbes has ranked Infosys 19 among the worlds most innovative companies. At Oracle open world 2012, Infosys won the Oracle Excellence Award for Specialized Partner of the Year.

Infosys- Executive Summary

Infosys is the incredible story of success and successful execution of business model, the company has entered red ocean market with insignificant stake and power in market, but because of successful market Re-definition Company managed to achieve to be the first among the first ones and be remarkable example for rivals. So, what was the principal innovation that made Infosys successful? among the other reasons we could say that company managed to realize what was the market pain before anyone else and they managed to translate it into successful business model. Business model proposed by Infosys re defined market needs, improved service time and quality and conceptually changed the game rules that bigger players where following. Business model of Infosys was not complicated, yet it was very hard to copy because it required from company flexibility and dynamic changes in business processes. Business concept of Infosys was different from any other companies because they managed to identify problematic areas of IT projects, they realized that IT projects needed more and more detailed, customized business process mapping, which in a most cases was done by independent consultants without relevant IT background, this was the reason why the projects implemented by Infosys competitors had lower quality and where holding high risk of failure or contingency, on the other hand IT project implementations where taking in average 1 year to implement, which also was a big disadvantage for it projects. Infosys combined business process mapping service with the traditional IT project package, created local implementation teams on shore and support teams offshore this way company achieved to work on projects practically 24 hours every day. Changes in service resulted higher quality in project implementation, as far as Infosys itself was doing business process mapping and adjustments in existing system, project implementation time reduced to 6 month. Another very innovative change in company performance was the measurement and assessment methodologies, Infosys managed to start measuring almost everything, including customer satisfaction, employee efficiency, and financial results related to project implementations. This innovation was brake through in existing environment because it was equally satisfying both, client companies and employees, also was automatically and generously rewarding outstanding performance. By implementing and adopting above mentioned changes company achieved to reach its goals in a very short period of time, it managed to achieve fast growth and rank alongside with larger players on the market, managed to propose faster and better services to customers and created unique organizational culture based on meritocracy and transparency.

INFOSYS
Vision
To be a globally respected corporation that provides best-of-breed business solutions, leveraging technology, delivered by best-in-class people.

Mission
To achieve our objectives in an environment of fairness, honesty, and courtesy towards our clients, employees, vendors and society at large.

Values
Infosys value system is best articulated by the acronym C-Life Customer Delight, Leadership by Example, Integrity & Transparency, Fairness and Pursuit of Excellence. The major objective of the company is to become Indias most respected company. Infosys deliberately defocused on revenue and profits. Their goal was to do everything by the book.

Porters 5 Forces Model Threat of Substitutes: Medium

1. Other offshore locations such as Eastern Europe, the Philippines and China 2. Price

Bargaining power of supplier: High to Low

1. Due to slowdown, the job-cuts, the layoffs and bleak IT outlook. 2. No longer Demand and supply of IT professionals 3. Vast talent pool fresher's and experienced.

Barriers to Entry : Low

1. Low capital requirements. 2. Large value chain, space for small enterprises.

Bargaining Power of Customers: Very High

1. Large number of IT companies 2. Huge decline in IT expenditure

Rivalry Among Firms: High

1. 'low-cost, little-differentiation' positioning. 2. Strong competitors few numbers of large companies.

S.W.O.T Analysis (Infosys) Strengths

Since the company is based in India its competitive advantage is enhanced. The Indian economy, despite weak economic indicators such as relatively high rates of inflation, has low labor costs. The workforce has relatively high skills levels in Information Technology. Couple these two elements together and you have an operational basis that offers low-cost based,

highly skilled competitive advantage. Trained Indian personnel often speak very good English and are sensitive to Western culture, underpinned by India's colonial past.

Infosys is in a strong financial position. The business turned over more than $4 billion in 2008. This means that it has the capital to expand, and also the basis to leverage potential investors. The company has bases in 44 global development centers, most of which are located in India, although the company has offices in many developed and developing nations. This means not only that Infosys is becoming a global brand but also that it has the capability to support the global operations of multinational clients.

Weaknesses

Infosys on occasion struggles in the US markets, and has particular problems in securing United States Federal Government contracts in North America. Since these contracts are highly profitable and tend to run for long periods of time, Infosys is missing out on lucrative business. Added to this is the fact that its competitors do well in terms of securing the same Federal business (and one should also take into account that many of its competitors are domiciled in the US and there could be political pressure on the US Government to award contracts to domestic organizations). Despite being a huge IT company in relation to its Indian competitors, Infosys is much smaller than its global competitors. As discussed above, Infosys generated $4 billion in 2008, which is relatively low in comparison with large global competitors such as Hewlett-Packard ($91 billion), IBM ($91 billion), EDS ($21 billion) and Accenture ($18 billion). It is sometimes argued that Infosys is weaker when it comes to high-end management consultancy, since it tends to work at the level of operational value creation. Competitors such as IBM and Accenture tend to dominate this space

Opportunities

At a time of recession in the global economy, it may appear that some companies will reduce take up of services that Infosys offers. However, in tough times clients tend to focus upon cost reduction and outsourcing - with are strategies that Infosys offers. So hard times could be profitable for Infosys. There is a new and emerging market in China as the country undergoes a huge industrial revolution. The strategic alliance between Infosys and Schlumberger gives the IT company access to lucrative business in the gas and oil industries.

There has been a trend over recent years for European and North American companies to base some or all of their operation in India. This is called an offshore service. Essentially there is a seamless link between domestic operations and services hosted in India. Examples include telecommunications companies such as British Telecom and banks such as HSBC that have customer service and support centers based in India. Think about the times that you have made calls to a support line to find that the adviser is in Mumbai or Bangalore and not in your home market.

Threats

India is not the only country that is undergoing rapid industrial expansion. Competitors may come from countries such as China or Korea where there are large pools of low-cost labor, and developing educational infrastructures such as universities and technology colleges. Customers may switch to other offshore service companies in other countries such as China or Korea. Other global players have realized that India has the benefit of low-cost, highly-skilled labor that often speaks English and is culturally sensitive to Western practices. As with all global IT players, Infosys has to compete for skilled labor and this may have the effect of driving up wage levels, and making it more difficult to recruit and retain staff.

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Infosys - Business Lines

Evolution of Business Model of Infosys over the years

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Strategy Analysis Infosys

Global Delivery Model Moving UP the value chain PSPD Model

Corporate Level

Generic Strategy

Low Cost Differentiation Focus

Grand Strategy

Ansoffs Matrix Market Penetration Strategy Market development Strategy Product Development Strategy

Corporate level strategies: Core Strategies:

1. Global Delivery Model Producing where it is most cost effective to produce & selling where it is most profitable to sell. 2. Moving up the Value Chain Getting involved in a software development project at the earliest stage of its life cycle. 3. PSPD Model Predictability of Revenues, Sustainability of Revenues, Profitability, Derisking for risk management. Actions Taken Expansion into low cost countries like Mauritius, Philippines, Thailand, Mexico etc. Improved Quality capabilities -> CMM Level 5i Emphasis on delivering high value services
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 Currency hedging for predictability of revenues. Investing heavily in training centers. GENERIC STRATEGIES: 1. Low cost Global delivery 24/7 Model. 2. Little differentiation in low-end services of value chain; high differentiation in high end services of value chain like software products and package solutions. 3. Focus on quality, customer relationship management, and timely-delivery. GRAND STRATEGIES: 1. Ansoffs matrix Current Market New Market

Current Product

Market Penetration Strategy

Market Development Strategy

New Product

Product Development Strategy

Diversification Strategy

2. MARKET PENETRATION STRATEGY: Current Markets: USA and Europe Current Products: ADM, BPO, KPO, consultancy services (in BFSI, manufacturing and retail) and software products (financial products). Recommendation: As most large clients in US and Europe are cutting costs, Infosys needs to be more aggressive on cost and quality front. Result of strategy: Unlikely to yield good results

3. MARKET DEVELOPMENT STRATEGY: New Market: India, Middle-east and Australia

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Current Product: ADM, BPO, KPO, consultancy services (in BFSI, manufacturing and retail) and software products (financial products). Recommendation: Since these are fast developing IT market, Infosys needs a paradigm shift in focus from US and EU markets to these markets. Result of strategy: Likely to yield good result.

4. PRODUCT DEVELOPMENT STRATEGY: Current Market: USA and Europe New Product: Consultancy and package implementation services in relatively growing sectors esp. healthcare, life sciences and aviation sector, and KPO services. Recommendation: Concentrate on building expertise in these domains by strategic acquisitions. Result of Strategy: Likely to have good result.

5. DIVERSIFICATION: New Market: India, Middle-east and Australia New product: Consultancy and package implementation services in relatively growing sectors esp. healthcare, life sciences and aviation sector, and KPO services. Recommendation: Changing Brand image from low value service provider to high value service provider. Result of Strategy: Difficult to achieve overnight (possible in long term)

BUSINESS NEEDS OF INFOSYS AND THE IT INFRASTRUCTURE TO SUPPORT

Infosys is the incredible story of success and successful execution of business model. So, what was the principal innovation that made Infosys successful? we could say that company managed to realize what was the market pain before anyone else and they managed to translate it into successful business model.

14

Business concept of Infosys was different from any other companies because they managed to identify problematic areas of IT projects, they realized that IT projects needed more and more detailed, customized business process mapping, which in a most cases was done by independent consultants without relevant IT background, this was the reason why the projects implemented by Infosys competitors had lower quality and where holding high risk of failure or contingency, on the other hand IT project implementations where taking in average 1 year to implement, which also was a big disadvantage for it projects. Infosys combined business process mapping service with the traditional IT project package, created local implementation teams on shore and support teams offshore this way company achieved to work on projects practically 24 hours every day. Changes in service resulted higher quality in project implementation, as far as Infosys itself was doing business process mapping and adjustments in existing system, project implementation time reduced to 6 month. Another very innovative change in company performance was the measurement and assessment methodologies, Infosys managed to start measuring almost everything, including customer satisfaction, employee efficiency, and financial results related to project implementations. This innovation was brake through in existing environment because it was equally satisfying both, client companies and employees, also was automatically and generously rewarding outstanding performance. By implementing and adopting above mentioned changes company achieved to reach its goals in a very short period of time.

Infosys-Start to the IT Infrastructure

Infosys Technologies Limited (Infosys), incorporated on July 2, 1981, is a global technology services firm that defines, designs and delivers information technology (IT)-enabled business solutions to its clients. The Company provides end-to-end business solutions that leverage technology for its clients, including consulting, design, development, software re-engineering, maintenance, systems integration, package evaluation, and implementation and infrastructure management services. Whole of the organization can be described as: 1. 2. 3. 4. 5. 6. Partners in building Information Infrastructure for the New Economy Among highest market capitalization among IT services Companies on the NASDAQ Forbes list of 20 for 2000 SEI-CMM level 5 and ISO-9001 Global presence
15

7. 8.

Over 8000 people strong, and growing 220+ clients including 32 new clients in Q1 FY 2001

Hardware Support at Infosys

Infosys development centers across all the geographies are interconnected 24*7 through outsourced dedicated network service providers and routers. A team of different vendors to whom the company has outsourced and partnered the hardware services are stationed in Infosys premises for round the clock support and maintenance. Infosys also leverages modern cutting edge technologies in web servers domain on CLOUD based network topology. There are dedicated server rooms and data centers located in development centers to serve client specific requirements.

The MIS Department

The Information Systems Department is responsible for the coordination and strategic planning of information system technology for all departments under the Board of County Commissioners. This includes management of a multi-participant Geographic Information/Land Management System (GIS), coordination and support of the County's Project/Work Management software, the enterprise based Oracle Business suite and the establishment of progressive technical standards in an open system environment. The department is also responsible for the installation and maintenance of telecommunication systems and network facilities used by the county enterprise.

MIS: The Infosys Perspective

1. All organizational learning is leveraged in delivering business advantage to the customer. As with MIS the organization becomes easily approachable and transparent to customer. 2. Every related person must have the full backing of the organizations information behind him/her Customer fronting
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 Planning and decision-making Internal customer service Nothing but an effective MIS can do this.

MIS Drivers in Infosys

1. Better quality because of better information support and better decision making.

2. Better Revenue Productivity (reuse, cycle time reduction, virtual teamwork). Every person retains knowledge of inventory and the products. 3. Reduced Risk (diversify into new technologies, domains, geographical areas, services, resource interchangeability). Information about market trends, competitor activities is readily available. 4. 5. Greater Market Awareness Higher Revenue Growth. All of the above factors will combine to increase revenue.

The MIS Vision

By implementing MIS the Infosys wants to be an organization Where every action is fully enabled by the power of information; Which truly believes in leveraging knowledge for innovation; Where every employee is empowered by the information of every other employee; Which is a globally respected information leader.

MIS: Challenges in Infosys

Promote a sharing culture. As through MIS information of each person will be available to every other person.

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Build and sustain momentum. After the huge efforts of implementing MIS the organization must gain increased revenues. Deploy IT infrastructure. To implement MIS the whole system has to be made online. Ensure quality of content. The information provided by the system must be relevant and up to date.

Evolution of MIS at Infosys

MIS is supposed to start at 1992 at Infosys, when it became a body of knowledge by increase in popularity. After that the progress just went on and on.

1992: Body of Knowledge 1993: 1994: 1995: Technical bulletin, online learning 1996: Companywide Intranet (Sparsh) 1997: Marketing system, process assets, 1998: Project leaders toolkit 1999: People Knowledge Map, organization wide KM initiative 2000: Integrated K Shop portal.

Various steps being taken by MIS management of Infosys:

1. 2. 3. 4. 5.

Seminars and best practice sessions Marketing systems Process Assets & Capability Baselines Body of Knowledge On-line learning mechanisms
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6. 7. 8. 9.

Odyssey Project Leaders tool-kit Sparsh: the company-wide intranet Personal pages

10. Technical Bulletin Board 11. People-Knowledge Map

Information Content Types

To implement MIS information is classified as following by the MIS management of Infosys:

Internal Information Assets

Industry specific Information Assets Body of Knowledge Project Snapshot Documents Internal White Papers & Reports Reusable Artifacts Discussion Groups, Chat Sessions Internal FAQs etc.

External Information Assets Glossary of business and Technical Terms Technology Summaries Online Journals & books
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 External White Papers and Reports Technology and Business News External FAQs etc.

After collecting all such information it has to be managed and must be placed where it fits. For this Infosys designed a content management process whose block diagram is shown below:

Content management in Infosys

MIS Deployment Architecture

The Process Architecture 1. Processes to facilitate information sharing and reuse
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 Process redesign 2. Process to ensure content quality and currency Reviewers and gurus 3. Process for MIS effectiveness measures Personal interviews surveys 4. Process for MIS benefits measurement To implement such processes the management designed the following technological deployment architecture:

Technological deployment architecture of implementing MIS in Infosys

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Types of MIS at INFOSYS

Internally developed web-based Information Services portal capturing each and every requirement of Employee Personal as well as financial data a. b. c. d. e. f. g. h. i. Travel Desk Project Management System Project Budgeting Help Desk Employee Referral Site Internal Job Site Operations Dashboard Marketing Portal Sales Portal

On our visit to the company we came across several softwares that were being used by different departments of Infosys to achieve the goals of the company and attain a competitive edge over the competitors. Few of those softwares have been discussed in detail :-

EMPLOYEE MANAGEMENT SYSTEM

Infosys uses Employee Management system in its HR department to check and track human resources department at the press of a button. It makes the system easy to monitor and manage employees from different location. This system helps in supervising employees work report and productivity. This software contains information about each and every employee working in the company and contains the following info User Profile: The user profile contains the employees biographical, employment, and positions details Timesheets: The Timesheets component processes the bi-weekly payroll for all Helpdesk employees Performance Reviews:

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The performance reviews are an annual questionnaire process undertaken by Manager to evaluate and provide feedback for each employee. This component establishes an electronic means of creating the questionnaires, collecting the responses, and storing them for future reference. Hiring Process: The hiring process is the procedure through which a perspective employee applies to the Helpdesk via a Web application. The manager is then able to retrieve and review applications before accepting or denying their employment. The manager may also add comments and interview notes for each applicant.

Manager Functionality
Have exclusive edit privileges on an Employees: Name Gender Date of Birth Hire Date Ranking Ranking Comments Goals Ability to manually create user profile Archive timesheets for a pay period Print all time sheets Print select time sheets Mark timesheets as printed Receive Notification of new applications

Employee Functionality
Does not have edit privileges on own: Name Gender Hire Date Ranking
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Ranking Comments Goals Can set the initial values of: Gender Date of Birth Ability to submit timesheet View Review History Save In Progress Reviews

Some of the screenshots obtained from the company are attached

Login Form

Account Listing

24

Employee profile form

Reports generated by the Software-:

Name: Print All Timesheets Participating Person: Manager Exit Condition: Printing Status Report is displayed

25

Name: Select Timesheets to Print Participating Person: Manager Exit Condition: Print Selected Timesheets button is clicked

Name: Deselect Timesheets from list of selected timesheets Participating Person: Manager Exit Condition: Print Selected Timesheets button is clicked

Name: Print Selected Timesheets Participating Person: Manager Exit Condition: Printing Status Report is displayed

Name: Reprint Timesheets Participating Person: Manager Exit Condition: Printing Status Report is displayed

Name: User submits application Participating Person: Applicant Exit Condition: Systems displays notification of successful submission

Name: Manager Views Application Participating Person: Manager Exit Condition: System displays application

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KMS at Infosys
Knowledge management is important to software engineering because organizations need more than just human capital to successfully distribute and use their employees' knowledge. Infosys Technologies KM vision is to be an organization where every action is fully enabled by the power of knowledge; which truly believes in leveraging knowledge for innovation; where every employee is empowered by the knowledge of every other employee; which is a globally respected knowledge leader. For this Infosys designed a Knowledge Shop Portal whose snapshot is given below:

Knowledge Shop Portal of Infosys

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Knowledge management software is a complete, enterprise-wide solution that allows identifying ways for collecting, storing and sharing information between employees within an organization. It allows using Internet as well as local connection networks to grant employees access to corporate knowledge bases and to share working experience between different groups within one organization. This software helps Infosys create a single working environment in which employees can easily access their tasks, exchange feedback and communicate with each other. All tasks are stored in a central database. Employees will use LAN to access such a database and review their tasks in real-time mode.

SAP Financial Accounting (SAP FI)

Finance department at Infosys uses SAP for its invoicing, provisioning, reconciliation and other financial activities. It includes the following sub-modules:

General Ledger (FI-GL) Accounts Payable (FI-AP) Accounts Receivable (FI-AR) Bank Accounting (FI-BL) Asset Accounting (FI-AA) Funds Management (FI-FM) Travel Management (FI-TV)

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Business process associated with the SAP FI module:

These modules also handle legal consolidations, receivables, payables, fixed assets as well as banking functions if required.

Reports generated by the Software-: 1. Account Statements (Balance Sheets & Profit & Loss Accounts) 2. Cash & Bank reports 3. Tax Reports & Registers

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Project Budgeting Managing Project Budget with CLARIZEN

Managing project estimations, costs and revenues, as well as analyzing the budget restrictions and tracking budget allocations for every project is one of the greatest challenges in project management. To deal with this, Infosys has employed software developed by CLARIZEN. It is all-inclusive project management software with a dedicated budget module to help project budget management. The budget module allows the project manger to plan a system wide budget for the project, allowing project costs and revenues to be calculated using a variety of cost and billing resource rates. There are features that support defining of project as well as task specific billing rates, which come in handy for project price calculations, in-sync with time tracking reports. The software also features budget alerts to warn the project team about the project going off track in terms of budgeting.

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Reports generated by the Software-:

1. Project Budget Certification Reports 2. Project Budget Pending Approval Reports 3. Project Budget vs. Contractual Value Mismatch Reports.

Integrated Project Management Suite

The Integrated Project Management Suite (IPM+) covers project and life cycle management for all the standard services we offer and is continuously updated to cover new services. Using IPM+, they can clearly see their projects, reduce our delivery risks, and improve our productivity through prescriptive processes and customizable workflows

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Integrated Project Management Suite

IPM+ handles all of the services they offer with agility, ensures standardization, provides workflow-driven process automation, actively supports reuse and KM, integrates with thirdparty systems, and is built on loosely coupled components. Due to its scalable template-driven structure, cycle time to implement a new process is about four to six weeks. IPM+ is the platform for effective deployment of various organization-wide improvement initiatives. Some examples of the significant new capabilities brought out by IPM+ are periodic, questionnaire-driven risk assessment to facilitate high-risk project identification visibility into contract- and proposal-level risks metrics report and a process database (PDB) for all processes to provide visibility into execution customizable goals for aligning project-level goals with stakeholders expectations engagement feedback logging and tracking granular visibility into project execution through the global inbox, change requests, action items, minutes of the meeting, tracking, and workflow an alternate way for task scheduling through Excel, which works even in client locations Personalized settings, such as table views, my filters, and advanced filters.

Reports generated by the other major MIS systems :

Operations Dashboard :
1. Project Closure Reports 32

2. Efficiency Reports Unit-wise 3. Unit Efficiency Ranking Reports

Sales Portal :
1. Pipeline Report 2. Opportunities Report

Supply Chain Solutions for Strategic Differentiation and Operational Superiority

Infosys provides end-to-end Supply Chain Management (SCM) offerings that cover the spectrum of extended organization - Supply Chain Planning, Sourcing & Procurement Supply Chain Execution and Enterprise Asset Management - to the world's leading organizations. Their experience in managing complex supply chains combined with leading-edge technology provides customers with cost-effective solutions for streamlined operations.
Infosys offers differentiating solutions for your supply chain to address specific business needs across industries. They also work with clients in retail, manufacturing and logistics offering innovative RFID technology-based solutions for Warehouse Management, Inventory Optimization and Manufacturing Processes. Infosys has strategic alliance partnerships with leading vendors including SAP, Oracle, Sterling Commerce, Comergent, also having expertise in providing services on packaged supply chain applications including SAP APO, SAP SRM, Oracle APS, Oracle Retail (Retek), Sterling Commerce Suite (Yantra), i2, Manugistics, Ariba and MAXIMO apart from developing industry specific custom applications.

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Offerings
Supply Chain Planning

Infosys' planning services maximize the effectiveness of your collaborative forecasting capabilities, statistical modeling techniques, and other related demand management features, such as seasonal profiling and exception monitoring functionality. With proven capability and experience in managing and delivering complex planning solutions, Infosys SCM planning practice leverages the functionalities of leading planning packages such as i2, SAP-APO, OracleSCM and Manugistics to deliver enhanced strategic and operational planning capabilities.

Issues and Concerns in Planning

Our business process and technology know-how and experience in planning allow us to offer comprehensive supply chain solutions and services.

Consulting/ Business Solutions 1. Strategic IT consulting services focused on enhancing current procurement processes 2. Business transformation services
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3. Enablement services

Implementation/ Roll out 1. Implementation and roll out services for a wide range of packages 2. Version upgrades and enhancement services 3. Integration with ERP, DSS Maintenance, Support and Development Services 1. Sustenance services, enhancements and development services focused on maintaining the current application portfolio Enterprises can experience sustainable benefits by utilizing our services across major business processes offered in collaboration with our alliance partners: Synchronize planning cycles with those of customers, suppliers and partners. Develop an accurate, reliable view of market demand by identifying market trends and predicting changes in customer preferences Reduce cost structure Instill a culture of cost control Raise visibility throughout the organization Increase speed by streamlining and automating the business process Sourcing and Procurement
With proven capability and experience in managing and delivering complex supplier relationship management solutions, Infosys' SCM sourcing and procurement practice leverages functionality of leading spend management and SRM packages such as SAP SRM, Ariba, and Oracle iProcurement to deliver enhanced strategic and operational procurement capabilities.

Our business process and technology know-how and experience in sourcing and procurement allow us to provide comprehensive supply chain solutions and services.

Consulting/Business Solutions 1. Strategic IT consulting services focused on improving the current procurement processes 2. Business transformation services 3. Enablement services Implementation / Roll out 1. Implementation and roll out services for a wide range of packages 2. Version upgrades and enhancement services 3. Integration with ERP and DSS Maintenance, support and development services
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1. Sustenance services, and enhancements and development services focused on maintaining current application portfolio Enterprises can experience transformational benefits by utilizing our services across major business processes offered in collaboration with our alliance partners:

Improved supplier management by helping the organization to locate suppliers with the best prices and location Cost reduction and procurement savings by increasing productivity and lowering the cost of purchasing staff Improved documentation as all transactions are electronically tracked and the reports help the organization to move ahead Increased speed by streamlining and automating the business process

Supply Chain Execution Infosys' services and solutions identify pain points in your supply chain, optimizing it for efficient flow of information and goods from the source to your customers. It enables responsive customer fulfillment, improves operational efficiency, and delivers greater flexibility for growth and ultimately a lower cost of ownership in large and complex fulfillment environment. Our service offerings across business processes include:

Consulting/Business Solutions 1. Strategic IT consulting services focused on improving the current procurement processes 2. Business transformation services 3. Enablement services Implementation / Roll out 1. Implementation and roll out services for a wide range of packages 2. Version upgrades and enhancement services 3. Integration with ERP and DSS Maintenance, support and development services 1. Sustenance services, and enhancements and development services focused on maintaining current application portfolio

Enterprises can benefit by utilizing our service offerings across business processes.

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Real-time monitoring of information and tracking with predictive and proactive issue/ event management across locations including supplier and logistics partners Effective management of multiple order capture and sales channels with interactive customer experience and lowered shipping and handling costs Dynamic inventory sourcing at multiple levels and multi-site fulfillment leveraged across all types of inventory stocking scenarios Optimized delivery commitments based on available and expected inventory derived from production schedules, returns, refurbishments and expected receipts Improved efficiency of warehouse processes such as inbound, outbound and storage and reduction of disruptive changes to operations with increased visibility and WMS event management Flexible transportation processes with real-time ability to modify logistics and fulfillment activities with enhanced tracking and tracing.

Conclusion-:
When information systems are designed to provide information needed for effective decision making by managers, they are called management information systems. MIS is a formal system for providing management with accurate and timely information necessary for decision making. The system provides information on the past, present and project future and on relevant events inside and outside the organization. It may be defined as a planned and integrated system for gathering relevant data, converting it in to right information and supplying the same to the concerned executives. The main purpose of MIS is to provide the right information to the right people at the right time.

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References
1. http://www.computer.org/portal/web/csdl/doi/10.1109/MS.2002.1003455 2. http://www.ikmagazine.com/xq/asp/sid.0/articleid.4F5126859FEE439481EAF965189D3 6EF/eTitle.Learn_once_use_anywhere/qx/display.htm 3. http://misasia.com/opinion__and__blogs/columnists/infosys-too-conservative 4. http://urbanindia.nic.in/publicinfo/swm/ 5. Waman S. Jawadekar, Management Information System- Text and Cases, 4th ed., 2010.
6. http://www.clarizen.com/project-software/features/core-project-managementfeatures/budgeting.html 7. http://www.sap.com 8. SAP India - Financing Your Business Management Software Solution with SAP Financing 9. www.taskmanagementguide.com 10. http://www.erpgreat.com/financial/useful-reports-tcode-in-sap-financial-accounting.htm 11. www.scribd.com 12. www.infosys.com 13. White papers(Infosys website)

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