Skype Standalone Database

Agent_Master
Description : This table used to store following information regarding to Agent

Column_Name Data Type Size Allow Null Constraints Is Identity

Agent_Id bigint 8 0 P.K Yes

Skype_Id varchar 50 1
Skype_Name varchar 50 1
Skillgroup_Level int 4 1
Is_Selected bit 1 1

Server_Master
Description : This table used to store following information regarding to Server

Column_Name Data Type Size Allow Null Constraints Is Identity

Server_Id bigint 8 0 P.K Yes

Skype_Id varchar 50 1
Skype_Name varchar 50 1

Agent_Server_Mapping
Description : This table used to mapp Agent against server.

Column_Name Data Type Size Allow Null Constraints Is Identity

Agent_Id bigint 8 1 F.K

Server_Id bigint 8 1 F.K

Agent_RealTime
Description : This table used to store following information regarding to Agent Real time data.

Column_Name Data Type Size Allow Null Constraints Is Identity

Agent_Id bigint 8 1 F.K

Idel_Time bigint 8 1
Queue bigint 8 1
Caller_Id varchar 50 1
Hangup_Time varchar 30 1
Change_Data int 4 1
Status int 4 1

Agent_PerCallHistory
Description : This table used to store following information regarding to history of every call handled by Agents.

Column_Name Data Type Size Allow Null Constraints Is Identity

Agent_Id bigint 8 1 F.K

Caller_Id varchar 50 1
Call_Type
varchar 30 1
Call_Status varchar 30 1
InComming_CallTime varchar 30 1
Talk_Time bigint 8 1
Hold_Time bigint 8 1
Handled_Time bigint 8 1
Call_Date varchar 30 1
Caller_Name varchar 50 1
gent

Column Description

Uniquely Identify Agent

Skype login name(fixed)
Name to display only (may change)
Call Forwoding leve(i.e first level,second …)
Whether Agent is in Call forwarding list or not

erver

Column Description

Uniquely Identify Server

Skype login name(fixed)
Name to display only (may change)

Column Description

Uniquely Identify Agent

Uniquely Identify Server

gent Real time data.

Column Description

Uniquely Identify Agent

Time for which Agent is in Idel State
Queue of Agent
Id of caller generated by skype.

Agent Statuue(i.e. Ready,Not Ready)

y
story of every call handled by Agents.

Column Description

Uniquely Identify Agent

Id of caller generated by skype.
P2P(Peer to peer i.e. call from skype to skype)
call) PSTN(i.e. Land line to skype call)
i.e Call Answered/Refused/etc.
Time at which call came to Agent
Total time for which Agent spoke
Time for which Call is on hold state
Total time duration between call start to call end
Date on which Call Arrived
Name of caller.