INTERACTIVE-LED / BASIC LEVEL

Bulk Distribution Operations Prerequisite: Disaster Services: An Overview This is an interactive course where participants engage in scenarios to learn how to apply bulk distribution operations guidance. Participants receive the Bulk Distribution Handbook, which provides tools and information for use on disaster relief operations, chapter responses and in the classroom. Canteen Workshop Prerequisite: Disaster Services: An Overview This course prepares Red Cross employees and volunteers to operate a Canteen and its equipment safely and effectively to meet feeding and other service needs of people affected by disaster, first responders and Red Cross community partners in the field. Client Casework: Providing Emergency Assistance Prerequisite: Disaster Services: An Overview This course is an instructor-led, videosupported course designed to train Red Cross caseworkers how to conduct effective client interviews and provide appropriate assistance to help meet a clients immediate disastercaused or disaster-aggravated needs. Collaborating to Ensure Effective Service Delivery Prerequisite: Disaster Services: An Overview; familiarity with Red Cross programs and services and how they support service delivery. In this course participants will gain a practical understanding of what a liaison is and what a liaison does how they collaborate with diverse internal and external stakeholders to ensure effective service delivery in a manner that yields community trust in, appreciation for and goodwill toward the American Red Cross. Community Disaster Education Presenters Workshop Prerequisite: Disaster Services: An Overview. This workshop trains Red Cross volunteers to make presentations to community groups about ways to prevent, prepare for and respond to emergencies and disasters. Presenters also provide information about the range of services offered by the American Red Cross. Defensive Driving Prerequisites: Must be a current American Red Cross Volunteer or Employee This instructor-led course is offered through the American Association of Retired Persons (AARP). Upon completion of the course, staff will have obtained knowledge on how to be a more defensive driver and may be eligible for a discount on their personal automobile insurance. Disaster Action Team Workshop Prerequisites: Disaster Services: An Overview This workshop provides guidelines, skills, and resources so that you can provide assistance as a member of a Disaster Action Team in the Ventura Chapter.

Disaster Assessment Basics Prerequisites: Disaster Services: An Overview This course encompasses the tasks and responsibilities of the Disaster Assessment activity on a disaster relief operation. The course includes a section on local disaster incidents, which may be customized by the instructor for a local disaster program. Disaster Frontline Supervisor Prerequisites: Training and experience equivalent to a DSHR Service Associate in an activity in which the volunteer wishes to become a Supervisor. This course prepares DSHR Supervisors to lead a team of disaster workers to deliver high quality client services and to create a climate that promotes worker satisfaction. Disaster Frontline Supervisor Simulation Prerequisites: Disaster Frontline Supervisor. This simulation builds on the information presented in the DFS course and provides participants an opportunity to practice key supervisory skills and use the DFS Handbook as a resource. Disaster Services: An Overview Prerequisites: None This course provides an introduction to Disaster Services at the American Red Cross. It engages participants through integrated video and interactive activities. ERVs: Ready, Set, Roll Prerequisites: Completion of Disaster Services: An Overview and Defensive Driving classes; minimum age of 21 years; possession of a valid drivers license; and completion of a Department of Motor Vehicles (DMV) check. This course provides participants with the opportunity to learn about and use an American Red Cross Emergency Response Vehicle (ERV) and all related equipment. Fundamentals of Disaster Public Affairs: The Local Response Prerequisite: Disaster Services: An Overview and Disaster Public Affairs Overview (online course) This course introduces Red Cross communicators to the critical tasks necessary to initiate a chapter disaster public affairs response International Humanitarian Law Prerequisites: None This course addresses the Geneva Conventions and the role of the Red Cross during armed conflict. It encompasses both humanitarian principles and international treaties that seek to save lives and alleviate suffering during armed conflict. Logistics: An Overview Prerequisites: Disaster Services: An Overview This course provides basic information about the processes of Logistics activities in support of an American Red Cross disaster relief operation. Logistics Simulation

Prerequisites: Logistics: An Overview This course builds on the information presented in the Logistics Overview course. Psychological First Aid Prerequisites: None This course provides a framework for understanding the factors that affect stress responses in disaster relief workers and the clients they serve. Serving People with Disabilities Following a Disaster (Part 1 of 2) Prerequisites: Disaster Services: An Overview This course outlines American Red Cross policies and practices as they pertain to providing services to people with disabilities following a disaster. This component provides general information for any employee or volunteer of the Red Cross who serves the public following a disaster. Part 2 is offered as an instructor-led component; completion of both components is required for course credit. Shelter Operations Prerequisites: Disaster Services: An Overview This course give participants an overview of the American Red Cross policies and procedures for setting up, running and closing a shelter during a disaster. Shelter Simulation Prerequisites: Shelter Operations This course provides participants an opportunity to practice working with procedures for setting up, running and closing a shelter during a disaster. Sheltering: The Next Step Prerequisites: Shelter Operations & Shelter Simulation: This course is provides participants with a Shelter Operations Toolkit of operational tips, checklists and best practices in a concise and easy-to-use format, providing a plan for opening, operating and closing shelters.

SPECIALIZED CLASSES
Client Casework Overview (for health care professionals) Prerequisites: Disaster Services: An Overview and possession of a current professional license to practice as a CAN, EMT, LPN/LVN, PA, RN or MD. This course familiarizes licensed health professionals with how Red Cross caseworkers conduct effective client interviews and provide appropriate assistance to help meet a clients immediate disastercaused or disaster-aggravated needs. Foundations of Disaster Mental Health (for mental health professionals) Prerequisites: Disaster Services: An Overview and possession of a current professional license to practice mental health. This course prepares licensed mental health professionals to provide for and respond to the psychological needs of people across the continuum of disaster preparedness, response and recovery.

Health Services Response Workshop (for health care professionals) Prerequisites: Disaster Services: An Overview and possession of a current professional license to practice as a CAN, EMT, LPN/LVN, PA, RN or MD. This course orients licensed health care professionals to the roles and responsibilities of a Disaster Health Services volunteer when working on behalf of the American Red Cross to meet the disaster-related health needs of clients.

WEB BASED / ONLINE COURSES

Basic Food Safety Prerequisites: Disaster Services: An Overview Basic Food Safety from Food Handler is designed to introduce the participants to the principles of safe food handling. It is divided into four segments and uses video, high resolution photographs, Flash animations, an extensive food safety-related glossary and remediation questions to build a comprehensive knowledge base. The program concludes with a graded quiz and personalized printable certificate of achievement. NOTE: This is a contracted course from an outside Red Cross vendor and is available in English and Spanish. Please contact your chapter training contact for further details. CBRNE Ready Respond Prerequisites: None This course introduces chapter leadership to its role in preparing for and responding to Chemical, Biological, Radiological, Nuclear and Explosive (CBRNE) events, and how responding to these events requires unique local actions. Client Assistance Cards: Caseworkers Prerequisites: Client Casework: Providing Emergency Assistance; CAS Basics This course introduces caseworkers to the role of issuing Client Assistance Cards by interviewing clients, filling out the proper forms and activating Client Assistance Cards, the Client Assistance System and Cardwiz. The course addresses both a disaster relief operation and a local response. Client Assistance Cards: Financial and Statistical Information Management Workers Prerequisites: None This course leads Financial and Statistical Information Management (FSI) workers through the caseworkers role of issuing Client Assistance Cards by interviewing clients, filling out the proper forms and activating Client Assistance Cards via phone. It then addresses how FSI workers distribute, control and track cards on both a disaster relief operation and during a local response. Client Assistance System: Basics Prerequisites: None

This module is designed to introduce the Client Assistance System, its purpose and how it works. It provides an overview of the CAS, its conventions, elements of the system users will see on their computer screens, and their functions. In addition, the module covers the general workflow users should follow when using the CAS. The module then provides users with step-by-step instructions for logging onto the system and how to search within the system for existing incidents, clients, and cases assigned to a specific caseworker, or Individual Assistance Provider (IAP). The emphasis is on day-to-day Chapter work with Incidents, as opposed to DR-specific system use. Client Assistance System: Create a Client Case Prerequisites: Client Assistance System: Basics This module details all of the steps required to create a client case in the CAS, including adding household members, flagging a case for a supervisor, documenting releases, MHS, HV, and MH statuses, flex fields, and un-assigning cases assigned to you. The emphasis is on day-to-day Chapter work with Incidents, as opposed to DR-specific system use. Client Assistance System: Needs and Assistance Prerequisites: Client Assistance System: Create a Client Case This module builds on the Create a Client Case Module by providing instructions on how to use the CAS to select items of assistance for a client and provide assistance using Client Assistance Cards (CACs), Disbursement Orders (DOs), Referrals, and/or Other assistance. It also explains how to use the CAS to verify the transaction status of a CAC and to monitor issuances and referrals. The emphasis is on day-to-day Chapter work with Incidents, as opposed to DR-specific system use. Client Assistance System: Supervisor Functions Prerequisites: Client Assistance System: Needs and Assistance This module details the CAS procedures that Supervisors use. It provides instruction on monitoring casework, assigning function status, and assigning and closing cases. The emphasis is on day-to-day Chapter work with Incidents, as opposed to DR-specific system use. Client Assistance System: Chapter Disaster Operations Prerequisites: Client Assistance System: Supervisor Functions This module demonstrates how the Client Assistance System (CAS) is used for disaster operations at the chapter level. Lessons include creating and closing an incident; adding and creating a service delivery sites; and associating a chapter or NHQ with an incident. The emphasis is on day-to-day Chapter work with Incidents, as opposed to DR-specific system use. Client Assistance System: Reports Prerequisites: Client Assistance System: Chapter Disaster Operations This module explains how to generate reports on Client Assistance System (CAS) data through both CAS and the reporting system Webi. The emphasis is on day-to-day Chapter work with Incidents, as opposed to DR-specific system use, and there are

separate online and instructor-led modules on how to use Webi in greater detail. Disaster Public Affairs Overview Prerequisites: Disaster Services: An Overview This course provides an introduction of disaster Public Affairs to employees and volunteers who will be going on disaster relief operations. FEMA Training http://www.training.fema.gov/IS/crslist.asp The Red Cross utilizes courses offered by FEMA to supplement Red Cross training; if any FEMA courses are required for your chosen activity it will be listed on the training guide. Be sure to provide your chapter training contact with a copy of the certificate upon completion.

WEB BASED / WebEx COURSES

To view the calendar for upcoming WebEx courses, visit the Disaster Services Neighborhoods at: https://neighborhoods.redcross.org/response/default.aspx; select the Group Neighborhood in which the activity falls under and then select the Training Calendar on the left side menu. You will need a CrossNet User ID and password to access the sites. Be sure to provide your chapter training contact with a copy of the certificate upon completion. Disaster Services Technology Overview Workshop Prerequisites: Disaster Services: An Overview This workshop is designed to introduce participants to the technology deployed on disasters. It provides a brief overview of the four activities of Disaster Services Technology: customer service, networking technology, computer operations and communications and how these help fulfill the overall mission of the Red Cross. Disaster Services Technology Customer Service Workshop Prerequisites: Disaster Services Technology Overview Workshop This workshop is designed to introduce participants to the customer service and resource management technologies deployed on disasters. It provides an overview of the roles and responsibilities of Disaster Services Technology Customer Service members on a disaster relief operation. Disaster Services Technology Networking Workshop Prerequisites: Disaster Services Technology Overview This workshop is designed to introduce participants to the networking technologies deployed on disasters. It provides an overview of the roles and responsibilities DST Networking members have on a disaster relief operation. Disaster Services Technology Computer Operations Workshop Prerequisites: Disaster Services Technology Overview This workshop is designed to introduce participants to the computer operations technologies deployed on disasters. It provides an overview of the roles and

responsibilities DST Computer Operations members have when on a disaster relief operation. Disaster Services Technology Communications Workshop Prerequisites: Disaster Services Technology Overview This workshop is designed to introduce participants to the communications technologies deployed on disasters. It provides an overview of the roles and responsibilities DST Communications members have on a disaster relief operation. Disaster Services Technology Information Management System Prerequisites: Disaster Services Technology Overview Workshop; Disaster Services Technology Customer Service Workshop This workshop designed to introduce participants to the Technology Information Management System (TIMS) software used to manage human and material resources on a disaster relief operation. This course provides step by step instruction on how to use the software on a relief operation. Disaster Services Technology: The First 48 Hours of a DRO Prerequisites: Disaster Services Technology Overview; Disaster Services Technology Customer Service Workshop; Disaster Services Technology Networking Workshop; Disaster Services Technology Computer Operations Workshop; Disaster Services Technology Communications Workshop; Disaster Services Technology Information Management System. This course is designed to introduce participants to the tasks that need to be completed by Disaster Services Technology (DST) in the first two days of a disaster relief operation (DRO). During the class, participants use the Quick Start Guide for DST: The First 48 Hours of a DRO, which provides a timeline for starting the DST response. National Shelter System: Introduction to NSS Support Prerequisites: None This course is designed to introduce the user to the basic functions of the National Shelter System (NSS). The course provides an overview of the NSS and an opportunity for participants to complete several hands-on exercises to gain experience in using the NSS. Safe and Well Linking Training Prerequisites: None This course provides details how chapters proves Safe & Well Linking cases and outlines Safe & Well Linking activities on a disaster relief operation. An overview of activity tools, such as the Safe & Well Linking Neighborhood and AFESWeb are also provided.

SELF STUDY / BASIC LEVEL

Please contact your chapter training contact for further details on self-study courses and to obtain the materials to complete a particular course.

Emergency Operations Center Liaison Self Study Prerequisites: None This course provides operational training and material for individuals being assigned to work in an Emergency Operations Center (EOC) or other emergency management setting. It is intended to be used in circumstances where it is not possible for the intended Government Liaison to participate in the instructorled Emergency Operations Center/Incident Command Liaison course. This course is not intended to be used in lieu of the instructor-led course; rather, the instructor-led course should be completed by the Government Liaison as soon as possible after completing this self-study. Financial and Statistical Information Management Prerequisites: Disaster Services: An Overview This course is designed to provide the operational procedures and tasks associated with Financial and Statistical Information Management. Form 5266 Training Prerequisites: None This course introduces participants to the Disaster Operations Control form, known as Form 5266. The course explains how the form is used as a management tool for recording information about services provided and financial commitments made during a relief operation. Participants use the Form 5266 Guide in the course, which also can be used by workers on disaster relief operations of all sizes. At the end of the course, participants are required to take a test and answer 75% or more of the questions correctly to receive a certificate. Fundamentals of Instruction and Facilitation Prerequisites: Disaster Services: An Overview Participants observe a video, which demonstrates how to represent the American Red Cross, how to apply adult learning principles and instructional strategies required of basic level Disaster Services instructors; while using a self-study workbook. At the conclusion of the training, participants complete a self-administered, multiple choice question course review. Staff Health: Deploying a Healthy Workforce Prerequisites: None This PowerPoint-driven training experience describes the role and responsibilities of the Chapter Health Reviewer and guides the participants through the application of hardship codes related to the deployment of employees and volunteers to disaster relief operations. Statistical and Cost Report of Disaster Operation (Form 2066) Prerequisites: Disaster Services: An Overview This course is designed to guide participants in developing accurate and complete cost estimates using scenario-based exercises. The course provides information on the basics of cost estimates and how to develop them for small and large operations.