A

STUDY ON

EMPLOYEE JOB SATISFACTION

IN BSNL-VIJAYAWADA TELECOM DISTRICT, VIJAYAWADA A synopsis submitted to the Indira Gandhi National Open University (IGNOU) in partial fulfillment for the award of the degree of

MASTER OF BUSINESS ADMINISTRATION

BY

B.NALINI
(Reg. No: 051826058)

Under the Guidance of

G.DAVID RAJU MBA., M.P

HIL.

Dept. of Business Administration KBN College-PG Center, Vijayawada.

INDIRA GANDHI NATIONAL OPEN UNIVERSITY (IGNOU)

SCHOOL OF MANAGEMENT STUDIES NEW DELHI

INTRODUCTION

The term job satisfaction was brought to lime light by hoppock (1935). He revived 35 studies on job satisfaction conducted prior to 1933 and observes that Job satisfaction is combination of psychological, physiological and environmental circumstances. That causes a person to say. I m satisfied with my job. Such a description indicate the variety of variables that influence the satisfaction of the individual but tell us nothing about the nature of Job satisfaction. Job satisfaction has been most aptly defined by pestonjee (1973) as a job, management, personal adjustment & social requirement. Morse (1953) considers Job satisfaction as dependent upon job content, identification with the co., financial & job status & priding group cohesiveness One of the biggest preludes to the study of job satisfaction was the Hawthorne study. These studies (1924-1933), primarily credited to Elton Mayo of the Harvard Business School, sought to find the effects of various conditions (most notably illumination) on workers productivity. Job satisfaction in regards to ones feeling or state of mind regarding nature of their work. Job can be influenced by variety of factors like quality of ones relationship with their supervisor, quality of physical environment in which they work, degree of fulfillment in their work, etc. Positive attitude towards job are equivalent to job satisfaction where as negative attitude towards job has been defined variously from time to time. satisfaction is a persons attitude towards job. Job satisfaction is an attitude which results from balancing & summation of many specific likes and dislikes experienced in connection with the job- their evaluation may rest largely upon ones success or failure in the achievement of personal objective and upon perceived combination of the job and combination towards these ends. According to Pestonejee, Job satisfaction can be taken as a summation of employees feelings in four important areas. These are: In short job

1. Job-nature of work (dull, dangerous, interesting), hours of work, fellow workers, opportunities on the job for promotion and advancement (prospects), overtime regulations, interest in work, physical environment, and machines and tools. 2. Management- supervisory treatment, participation, rewards and punishments, praises and blames, leaves policy and favoritism. 3. Social relations- friends and associates, neighbors, attitudes towards people in community, participation in social activity socialibility and caste barrier. 4. Personal adjustment-health and emotionality. Job satisfaction is an important indicator of how employees feel about their job and a predictor of work behavior such as organizational citizenship, Absenteeism, Turnover. Job satisfaction benefits the organization includes reduction in complaints and grievances, absenteeism, turnover, and termination; as well as improved punctuality and worker morale. Job satisfaction is also linked with a healthier work force and has been found to be a good indicator of longevity. Job satisfaction is not synonyms with organizational morale, which the possessions of feeling have being accepted by and belonging to a group of employees through adherence to common goals and confidence in desirability of these goals. Morale is the by-product of the group, while job satisfaction is more an individual state of mind.

NEED FOR THE STUDY Job satisfaction is an important indicator of how employees feel about their job and a predictor of work behavior such as organizational, citizenship, Absenteeism, Turnover. Job satisfaction can partially mediate the relationship of personality variables and deviant work behavior.

 Common research finding is that job satisfaction is correlated with life style. This correlation is reciprocal meaning the people who are satisfied with the life tends to be satisfied with their jobs and the people who are satisfied their jobs tends to satisfied with their life. This is vital piece of information that is job satisfaction and job performance is directly related to one another. Thus it can be said that, A happy worker is a productive worker. It gives clear evidence that dissatisfied employees skip work more often and more like to resign and satisfied worker likely to work longer with the organization.

COMPANY PROFILE
BHARAT SANCHAR NIGAM LTD.

Bharat Sanchar Nigam Ltd. formed in October,

2000, is World's 7th largest Telecommunications Company providing comprehensive range of telecom services in India: Wireline, CDMA mobile, GSM Mobile, Internet, Broadband, Carrier service, MPLS-VPN, VSAT, VoIP services, IN Services etc. Presently it is one of the largest & leading public sector unit in India. BSNL has installed Quality Telecom Network in the country and now focusing on improving it, expanding the network, introducing new telecom services with ICT applications in villages and wining customer's confidence. Today, it has about 46 million line basic telephone capacity, 8 million WLL capacity, 52 Million GSM Capacity, more than 38302 fixed exchanges, 46565 BTS, 3895 Node B ( 3G BTS), 287 Satellite Stations,
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614755 Rkm of OFC Cable, 50430 Rkm of Microwave Network connecting 602 Districts, 7330 cities/towns and 5.6 Lakhs villages. BSNL is the only service provider, making focused efforts and planned initiatives to bridge the Rural-Urban Digital Divide ICT sector. In fact there is no telecom operator in the country to beat its reach with its wide network giving services in every nook & corner of country and operates across India except Delhi & Mumbai. Whether it is in accessible areas of Siachen glacier and North-eastern region of the country. BSNL serves its customers with its wide bouquet of telecom services. BSNL is numero uno operator of India in all services in its license area. The company offers vide ranging & most transparent tariff schemes designed to suite every customer. BSNL cellular service, CellOne, has 55,140,282 2G cellular customers and 88,493 3Gcustomers as on 30.11.2009. In basic services, BSNL is miles ahead of its rivals, with 35.1 million Basic Phone subscribers i.e. 85 per cent share of the subscriber base and 92 percent share in revenue terms. BSNL has more than 2.5 million WLL subscribers and 2.5 million Internet Customers who access Internet through various modes viz. Dial-up, Leased Line, DIAS, Account Less Internet (CLI). BSNL has been adjudged as the NUMBER ONE ISP in the country. BSNL has set up a world class multi-gigabit, multi-protocol convergent IP infrastructure that provides convergent services like voice, data and video through the same Backbone and Broadband Access Network. At present there are 0.6 million DataOne broadband customers. The company has vast experience in Planning, Installation, network integration and Maintenance of Switching & Transmission Networks and also has a world and class ISO 9000 certified Telecom Training Institute. Scaling new heights of success, the present turnover of BSNL is more than Rs.351,820 million (US $ 8 billion) with net profit to the tune of Rs.99,390 million (US $ 2.26 billion) for last financial year. The infrastructure asset on telephone alone is worth about Rs.630,000 million (US $ 14.37 billion).

The turnover, nationwide coverage, reach, comprehensive range of telecom services the desire to excel has made BSNL the No. 1 Telecom Company of India.

OBJECTIVES OF THE STUDY

The primary objective of the study is to know the satisfactory level of employees towards their job and working conditions. The secondary objectives will be: 1. To Study the job satisfaction of employees in BSNL- AP Telecom Krishna District, Vijayawada. 2. To Measure the satisfaction levels of employees on various factors and give suggestions for improving the same. 3. To find out whether experience have an effect on Job Factors. 4. To find the significance difference among age groups with respect to job factors.

RESEARCH METHODOLOGY

The methodology followed for conducting the study will be include the specification of research design, sample design, questionnaire design, data collection and statistical tools used for analyzing the collected data. Research design: The research design used for this study will be the descriptive type. Descriptive research studies are those studies which are concerned with describing the characteristics of a particular individual or a group. Sample size: The sample size of the study will consist of 100 employees of BSNL Vijayawada Telecom District will be selected for the study. Sampling design: Since it is be difficult to contact the entire population, sampling technique will be adopted. The employees will be interview using convenience sampling techniques. Questionnaire design: Questionnaire will be designed in consultation with the experts of BSNL staff and faculty guide in such a manner that it would facilitate the respondents to reveal maximum information. Data collection The primary data will be collected by using questionnaires. The questionnaire will consist of 28 questions excluding marital status, age, factor prompted to join reliance. A five point scale was used such as strongly disagree, disagree, neutral, agree and strongly agree. Statistical tools used for analysis: Percentage analysis, tabulation will be used for analysis of the study information.

SCOPE OF THE STUDY

The present study on A Study on Employee Job satisfaction w.r.t. BSNL Vijayawada Telecom District will be confined to only Vijayawada. Hence the survey might not be applicable to all the telecom industry. And the sample from which data will be collect is only confined to 100 employees of Vijayawada Telecom District office

LIMITATIONS OF THE STUDY

The sample size only limited to 100 employees The job satisfaction factors will be confined to Vijayawada Telecom District only, but not the whole the population. Secrecy and fear of punishment might be the factor for biased information.

PLAN OF THE STUDY (CHAPTERISATION)

The whole project study is going to divide in to 6 Chapters.

Chapter 1 Introduction (Objectives, need and importance of the study) Chapter 2 Company Profile (BSNL-Vijayawada Telecom District.) Chapter 3 Industry Profile (Telecom Industry) Chapter 4 Theoretical framework (Employee Job Satisfaction) Chapter 5 Data Analysis & Interpretation (Tables, diagrams, charts etc.) Chapter 6 Findings & Suggestions

BIO DATA
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1. Name 2. Address (Office) 3. Address (Res.)

: : :

DAVID RAJU GOLLAPUDI Dept. Of MBA, KBN PG College, Kothapet, Vijayawada 520 001. G.David Raju, D.No: 57-11-17/2, Sarvothama Apartments (S1), New Postal Col. Vijayawada -520 010 10th May, 1974

4. Date of Birth

5. Qualifications

MBA (Finance) From AU (1997-99), M.Phil. ( HRM) from Acharya Nagarjuna University (2005-07)

6. Experience

10+ Years of Teaching experience in the Dept. of MBA (2000-till date) Presently working for KBN PG College in the Dept. of MBA (2006 to till date) Working as GUEST FACULTY in the Dept. of Tourism of Acharya Nagarjuna University Working as GUEST FACULTY in MBA (Hospital dministration) of NRI Medical College, Mangalagiri Academic Counsellor of Management Program of IGNOU Academic Counsellor of Computer Program of IGNOU Worked as a Lecturer in the Dept of MBA, Andhra Loyola College, Vijayawada, during 2003-2006 Worked as a Lecturer in the Dept of Commerce & Management Studies, VSM College, Ramachandra Puram, during 2000-2003.

7. Project works guided

 No. of Projects Works were guided to the various Universities (both regular & distance) students on different topics 8. Achievements : Organised 3 National Level Seminars Question Paper Setter to Autonomous Colleges, Vijayawada Participated in many faculty improvement programs Submitted 2 papers on Indian Economy-Trends to the ANU 2 more articles are waiting to publish in leading magazines Article Writer to Sakshi Telugu Daily

Date : Place :

G.DAVID RAJU

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