on

COMPARITIVE ANALYSIS OF BSNL WITH OTHER LANDLINE PLAYERS

In Partial fulfillment of the requirement for the award of Degree of B.B.A

SUBMITTED TO :
Miss Shivani Saini

SUBMITTED BY: Bhuvnesh Kapania BBA 6th (1611)

G.G.N. INSTITUTE OF MANAGEMENT AND TECHNOLOGY CIVIL LINES, LUDHIANA (2004-2007)

STUDENT DECLARATION
I Bhuvnesh Kapania submitting the Project Report on the topic "Comparative Analysis of BSNL with other landline player" of GGNIMT University Roll No. 42448012 and the Project is submitted to Miss Shivani Saini.

ACKNOWLEDGEMENT
I feel pleasure in submitting this Project report of COMPARITIVE ANALYSIS OF BSNL WITH OTHER LAND LINE PLAYERS " I avail the opportunity in acknowledging everybody who has directly or indirectly contributed towards the completion of this project. I am grateful to respected Prof. Parampal Singh and Miss Shivani Saini for the moral support, guidance and constructive criticism for evaluation of this project . Special thanks to friends who helped in the completion of this project. ________________ Bhuvnesh Kapania

PREFACE
In this I have covered about all the features of all the landline

phone .In this I have mention about different competitors of landline players : BSNL , AIRTEL , TATA INDICOM , RELIANCE . I also covered about all the tariff plans and value added services provide by these players . I have compared BSNL with all the three players :AIRTEL. TATA INDICOM, RELIANCE. I have surveyed upon the satisfaction level of different customer regarding the different tariff plans and value added services provided by these players. I also came to know if customer want to change his landline what is his second preference.

CONTENTS
CHAPTER 1. 2. 3. 4. 5. 6. TOPIC History New Technology new service Customer care steps Something about BSNL Fees structure Various plans of BSNL Connection i. India Plan ii. Tariff under fixed line/loop iii. Broad band plan iv. 111 plan Major competitors Airtel i. Information ii. Plans iii. Value aided service v. Dial up Reliance i. Features of Reliance landline ii. Plans of Reliance landline Tata Indicom i. Benefits & features of Tata Indicom ii. Tata Indicom plans iii. Tata Broad band plans Research Methodology Research objective Conclusion Bibliography Questionnaire

7.

8. 9. 10. 11. 12.

HISTORY OF BSNL
Alexander Graham Bell patented the first
Telephone instrument capable of practical use in 1876. This method was used in the first commercial instrument developed by Bell in 1876. In 1878, the first telephone exchange was

established at New Haven. In 1880, two Telephone Companies viz. The Oriental Telephone Company Ltd. and The Anglo-Indian Telephone Company Ltd. approached the Govt. of India for permission to establish Telephone Exchanges in India. The permission was however refused on the grounds that the establishment of Telegraphs was a Government monopoly and that the Government itself would undertake the work in the event of sufficient demand. By 1881, Govt. of India changed their earlier decision and licence was granted to the original Oriental Telephone Company Limited of England for opening Telephone Exchanges at Calcutta, Bombay, Madras, Karachi and Ahmedabad. 28th January, 1882, is a Red Letter Day in the history of Telephone in India. On this day Major E. Baring, Member of the Governor General's Council declared open the Telephone Exchange in Calcutta, Madras and Bombay. The exchange at Calcutta named "Central Exchange" was opened at third floor of the building at 7, Council House Street. On 30-06-1882, the Central Telephone Exchange had 93 number of subscribers.

A distant view of old Writers Building taken before the Dalhousie Institute was built within Dalhousie Square. The foundation of Dalhousie Institute was laid on 4th March 1865

On 1899, The Central Tele-

phone Exchange wsa shifted to 1, Council

House Street. The management of the Oriental Telephone Company was subsequently taken over by Bengal Telephone Company Limited. The

telephone system in the city remained under management of Private Company till 1941 when all the shares of the Private company were purchased by a Public Enterprise. The capital expen- diture involved in this deal was Rs 117 lakhs only. From 1st April 1943, the control of the Telephone system in Calcutta, Madras and Bombay was taken over directly by the

Indian Posts and Telegraphs Deptt. In 1985, Indian P & T was bifurcated and the control of Telephone has been transferred to Deptt. Of Telecom. On 01-102002, the telephone system of Calcutta came under Bharat Sanchar Nigam Limited (BSNL) alongwith all other circles except the city of Delhi and Mumbay which are under Mahanagar Telephone Nigam Limited (MTNL).

Dalhousie Institute Building - demolished on 1950 to make space for construction of Telephone Bhawan

Calcutta Telephone District CTD) is the largest metro district of BSNL. Calcutta Telephones is having a service area of 1900 sq. k.m. covering the city of Kolkata and adjoining areas from five districts of West Bengal viz. Howrah, Hooghly, Nadia, North 24 Parganas and South 24 Parganas. At the time of Independence there were 20,000 phone connections in

Kolkata. The figure rose to 5,00,000 by March 18, 1997 and crossed 1 million by February 27, 2000. CTD is the first metro network in the country to become fully electronic on 31-03-99 and is the first metro network in the country to become fully digital on 31-03-2000.

Operators at Hare Street Manual Exchange - 1935 Today on 31-03-2003, CTD is the most modern metro network of BSNL with about 13 lakh customers where telephone is available on demand, ISDN is available on demand and also leased circuit is available on demand. During the last two years a large number of new technologies, new services and new customer care facilities have been introduced.

New Technologies and New Services

New technologies, which have been introduced, are

STM rings Intelligent Network (IN) (first city to launch the service) Local Network Managed System (first city to launch the technology) Microtunnelling (first city to launch the technology) Managed Leased Line Network (MLLN) Wireless in Local Loop (WLL) India Mobile Personal Communication Service (IMPCS) Centrex Answering Machine Service (AMS) Fibre to the Building in the form of RLU and DLC which has reduced the average copper loop length to less than 2 K.M.

Direct Internet Access Service (DIAS) Voice over IP (VOIP) Account Less Internet Internet Telephony (Webfone)

Sampark (IVRS based)

Customer Care Steps

Different modes of bill payment Changed number enquiry service 1951/1952/1953 Billing information system 1501/1502/1503 Telephonic reconnection service Telephonic address correction Fault docketing through IVRS

SOMETHING ABOUT BSNL

Bharat Sanchar Nigam Ltd (BSNL), the largest Telecom Service Provider in the country, has paid a total dividend of Rs.1175 crores for the year 2005-2006. A dividend cheque of Rs. 800 crores, after adjusting the earlier paid interim dividend of Rs. 375 crores, was handed over to Honble minister of Communications & IT, Thiru Dayanidhi Maran, by Mr. A.K. Sinha, CMD, BSNL, in a simple

ceremony at Electronics Niketan. BSNL is the largest contributor among the PSUs to the Government exchequer. The company has contributed more than Rs. 11,500 crores in the form of dividend, license fee, corporate tax, service tax, repayment of loan, etc. During the last five years of its existence, the Company has contributed to the Consolidated Fund of India more than Rs.40, 000 crores and has been the largest service tax payer in the country. Ever since its formation, BSNL has demonstrated the inherent power of telecom infrastructure and the need of the people to communicate. During the year 2005-2006 the turn over of the Company was 40,177 crores with a net profit of Rs.8, 940 crores. The Company has registered a net increase of 11.13% in revenue during the year and also registered a growth of 23.6% in the profit. The Company has been consistently making investment for expansion of telecom infrastructure in the country and last year an amount of Rs.8,892 crores was invested for providing cellular services, broadband services, corporate network and other services. The total addition to the asset during the period of five years is more than Rs. 60,000 crores. The Company has been carrying out other social obligations, namely telephone services to rural, tribal and remotely located areas of the country. BSNL has provided more than 1.4 crore telephones in rural and tribal areas and Village Public Telephones in more than 5, 35,000 villages spread across the country. During the year 2005-06 a net addition of 77 lakh new Cellular customers in addition to broadband services has been launched on an extensive scale to connect small towns and semi-rural areas of the country in line with the policy of the Government under the guidance of Shri Dayanidhi Maran, Honble

Minister of Communications & IT. BSNL is the main Telecom Service Provider to BPO and KPO industries in the country. Phenomenal growth of these industries is due to the reliable infrastructure provided by BSNL. BSNL has been devoting itself to connect India despite challenges and difficulties and has been contributing significantly to bridge the digital divide.

FEE STRUCTURE
Reconnection Fee Disconnected due to default of payment. (i) Telephone connection/plug Rs.100 point (ii) (a) For an extra bell nil restored within a period of 10 days (b) in other cases Rs.30 2. Transfer Fees (i) For transfer of telephone Rs.100 connections to near relative . (ii) Use of land lords Rs.100 telephone by the tenant living in the same building (iii) Third party transfer Rs.500 3. Shifting Charge i) Telephone connection, extensions and connections to Private and Exchanges: In the same room In a) In Exchange system with Rs. 75/less than 500 lines b) In Exchange system with Rs. 75/all other cases Rs. 150/Rs. 600/-* Private Branch

500 lines * Rebate of Rs. 300/- allowed if internal wiring is done by subscriber ii) Private & Private Branch The percentage of the installation Exchange Board charges prescribed for corresponding PABX 50% 100% The percentage of the installation charges prescribed for

iii) Attendant Box of PABX

VARIOUS CONNECTIONS
ONE INDIA PLAN:BSNL

PLANNS

OF

BSNL

Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited (MTNL) have launched "One India Plan" with effect from 01.03.2006. This they claim will be one of the most affordable, customer friendly and innovative schemes for both local and long distance calls. Under the new Scheme, the customer will be able to call any place in India either by landline or mobile by merely spending Rs.1 per minute. The "One India" plan, also, for the first time, takes away the distinction between the fixed line tariff and the cellular tariff and thus, makes the tariff "technology independent". A similar plan has also been introduced for the customers of post paid and pre-paid mobile services of BSNL and MTNL.

AdvantageofOneIndia
There is no charge shift to a new tariff plan. You need to pay a deposit of Rs 1,000 if your phone does not have an STD facility now. However, if you have a phone with STD at present, you need not pay any deposit. You can makes calls to fixed/WLL/mobile (own network) at Re 1 for 180 seconds. You can call any other mobile number at Re 1 for 60 seconds.

 You can call any STD number (landline or mobile) at Re 1 for 60 seconds.

OneIndia tariff for landline service

Particulars Fixed Monthly Charges Free Calls Local Call Charges: To Fixed/WLL/Mobile (own network) To all other Calls STD Call Charges Intra Circle Calls upto 50 KMs: To fixed/WLL(F)/(BSNL network) All Other Calls Intra Circle Calls to Fixed/WLL/Cellular ISD Call Charges UK, US, Canada Europe (other than UK), 7.5 Rs 8.00 per min Singapore, Kong Rest of world 6 Rs 10.00 per min Thailand, 10 Rs 6.00 per min 180 60 60 Re 1.00 per pulse Re 1.00 per min Re 1.00 per min 180 60 Re 1.00 per pulse Re 1.00 per min Pulse in seconds One India Tariff Rs 299 NIL

Malaysia, Indonesia, Hong

Disadvantages of OneIndia
The rent will be hiked to Rs 299, irrespective of what rent you are paying now.

There will be no free calls in this plan. A hike in the monthly rental is more than double the rental in some of the existing plans. the plans that you have opted for.

Across the various plans, rents are quite low, and it is complemented with free calls depending o instance, when you opt for a plan of Rs 500 you get 450 free calls. discounts. There will be no discounts irrespective of the usage.

Fo

The charges on OneIndia will be applicable around the clock, there will be no off peak-hou

Landline service
Plan Plan Monthly Rental Assured Usage Free calls Pulse rate Local (from landline) To landline 180 seconds To Cellular 90 seconds To (At MTNL night Pulse rate for local calls To fixed/WLL/Mobile (own network) 300 seconds 180 secs Plan Plan 500 Nil 499 450 Plan 1000 Nil 999 1000 Plan 1500 Nil 1499 1750 Plan 2000 Nil 1999 2350 299 299 Nil OneIndia 160 Economy 290 160 250 Nil Nil Nil 60 calls Nil 289 150

landline hrs between 23.00 hrs to 0600 hrs) Pulse rate in seconds (for less than 50 km from landline)

All other calls: 60 secs

To landline 120 seconds To WLL

BSNL WLL

Fixed

& sec

Mobile

60 seconds

network-180 secs

All other calls -60

STD (from landline) >50 - 100 kms >100 kms Calls Delhi to 60 seconds 30 seconds 37.8 seconds 61-300 calls (Re Call charges (beyond free calls) Rs 1.20 for all calls 0.80) 301-2000 calls (Rs 1.20) Above 2000 calls (Re 1) Registration Charge Security Deposit Local-Rs 500 (to be converted into installation charge) Local/STD-Rs 1000 will be collected in two equal installments ISD-Rs 3000 secuity deposit to be collected in 6 equal installments Rs1.20 Rs1.10 Re1.00 Re0.90 Re0.85 Re 1.00 60 secs

SOME OTHER PLANS

Tariff under Fixed Line in Local Loop (WLL) Services:

BSNL offers one tariff for entire India as an alternative package BSNL ONE INDIA for Basic and WLL services with effect from March 1, 2006, as below: BSNL ONE INDIA Rs 299 Nil Rupee One

Particulars Fixed Monthly Charges Free calls Unit call rate Call Charges Local & Intra Circle Calls up to 50 kms Own Network Fixed, WLL Cellular (94) Other Network Fixed, WLL, Cellular

Pulse in sec.

180 60 60

Rs 0.33/min.* Rs 1.00/min. Rs 1.00/min.

Intra Circle calls more than 50 kms & Inter Circle Calls (Own and Other Network) Fixed, WLL, Cellular ISD Calls USA, Canada, UK Europe (other than UK), Singapore, Thailand, Malaysia, Indonesia and Hong Kong Rest of world 8.0 6.2 5.0 Rs 7.50/min. Rs 9.68/min. Rs 12.00/min. 60 Rs 1.00/min.

BROADBAND PLAN

Particulars
Bandwidth (wherever technically feasible) Monthly charges (Rs) Annual payment option to customers (Rs) Download/upload limit (GB) Additional usage charges/MB beyond free download/upload limit (Rs) Free email IDs/space (per email ID) Security deposit Night unlimited (02000800 hrs) Minimum hire period

Tariff in Rs
Home Home Home Home Home 250 500 1000 1800 3300
256 256 Kbps/ 384 Kbps/ 512 Kbps/ Kbps/ Up Up to 2 Up to 2 Up to 2 2 Mbps to 2 Mbps Mbps Mbps Mbps 250 2500 1.0 GB 500 5000 2.5 GB 1000 10000 5 GB 1800 18000 10 GB 3300 33000 20 GB

0.90

0.80

0.80

0.70

0.70

1/5 MB NIL

1/5 MB NIL

1/5 MB 1 month rental

1/5 MB 1 month rental

2/5 MB 1 month rental

Not Available Available Available Available available Three Three One One One

months

months

month

month

month

B. Business plans: Tariff in Rs Particulars Business Business Business Business Business 700 1200 3000 5000 9000
Bandwidth (wherever technically feasible) Single/multi-user (SU/MU) Monthly charges (Rs) Annual payment option to customers (Rs) Download/upload limit (GB) Additional usage charges/MB beyond free download/upload limit (Rs) Free email IDs/space (per email ID) Static IP address (on request) Web hosting space 256 Kbps/ Up to 2 Mbps SU 700 7000 4 GB 256 Kbps/ Up to 2 Mbps SU 1200 12000 8 GB 512 Kbps/ 1 Mbps/ Up Up to 2 to 2 Mbps Mbps MU 3000 30000 20 GB MU 5000 50000 35 GB 2 Mbps

MU 9000 90000 75 GB

0.80

0.80

0.50

0.50

0.50

1/5 MB Not available Not

1/5 MB Not available Not

2/5 MB Not available Not

2/5 MB One 5 MB

4/5 MB One 5 MB

(on request) Domain name (on request) Security deposit

available Not available 1 month rental

available Not available 1 month rental

available Not available 1 month rental One 1 month rental One Rs 5000

THE MAJOR COMPETITORS OF BSNL ARE:

AIRTEL TATA INDICOM RELIANCE

INFORMATION ON THESE COMPETITORS:-

AIRTEL(Bharti):Bharti Tele-Ventures is today acknowledged as one of India's finest companies, and its flagship brand 'Airtel', has over 19 million customers across the length and breadth of India. From the creation of 'Airtel', one of India's finest brands, to becoming the largest manufacturer and exporter of world class telecom terminals under its 'Beetel' brand, Bharti has created a significant position for itself in the global telecommunications sector. The largest investment in the Indian telecom sector comes with, Vodafone to invest approximately Rs. 6,700 crores (approx. USD 1.5 bn.) to acquire around 10% in Bharti Tele-Ventures Ltd. Bharti thus establishes its supremacy in the Indian telecom market, having attracted Asia's best - SingTel, and now world's best - Vodafone.

Fixed Line Services

Besides providing world-class GSM services in the Seychelles, Airtel also offers Fixed Line (also called Land line) Telephone services in selected parts of Mahe. Airtel has so far covered Victoria, Providence, Mont Fleuri, Roche Caimen, Union Vale, Beau Vallon and Beau Belle and also started expanding in the Barbarons area, which is in the southern part of the island. There are plans for further expansion of this service around Mahe and the other main islands of the Seychelles.

Airtel introduced huge cuts in fixed line rates in August 2005 of up to 42%. Customers calling from an Airtel landline to any other local landline, can now talk for as little as 50 cents for 3 minutes at nighttime, which is the lowest local landline rate in Seychelles. Airtel's off-peak period is from 7pm to 7am and also includes full 24-hours on Public Holidays and weekends. The peak rate, from 7am to 7pm, was also reduced by 10% to 70 cents for 3 minutes. The fixed line services offered by Airtel works on a 62 kpbs copper wire line and ensures crystal clear communication and there are various value-added services from party conferencing to Calling Line Identification (requires a CLI telephone terminal). The Airtel Fixed Line can also be used for data transmission and is ideal for your Internet needs or access. Airtel reduced its Internet dial-up rates up to 42% in August 2005, now offering the best dial-up rates in the country. Calls made to your local Internet Service Providers (ISP) are charged at SR0.60 from 7am to 7pm, SR0.50 from 7pm to 11pm and SR0.40 from 11pm to 7am (incl. GST) for every six minutes to are online.

Fixed Line Voice Services

Bharti Airtel became the first private fixed-line service provider in India. It is now promoted under the Airtel brand. Recently, the Government opened the fixed-line industry to unlimited competition. Airtel has subsequently started providing fixed-line services in the four circles of Delhi, Haryana, Madhya Pradesh, Karnataka, Tamil Nadu & UP (West).

Airtel

Enterprise

Services

believes

that

these

circles

have

high

telecommunications potential, especially for carrying Voice & Data traffic. These circles were strategically selected so as to provide synergies with Airtels long distance network and Airtels extensive mobile network. Airtel Enterprise Services, India's premium telecommunication service, brings to you a whole new experience in telephony. From integrated telephone services for Enterprises and small business enterprises to user-friendly plans for Broadband Internet Services (DSL), we bring innovative, cost-effective, comprehensive and multi-product solutions to cater to all your telecom and data needs. Voice - Product Portfolio Airtel Enterprise Services telephone services go beyond basic telephony to offer our users a whole host of Value Added Services as well as premium addons. Each telephone connection from Airtel Enterprise Services is backed by a superior fibre-optic backbone for enhanced reliability and quality telephony. Few of the Value Added Services offered are Calling Line Identification, Three Party Conferencing, Dynamic Lock, Hunting Numbers, Parallel Ringing etc. Airtel Enterprise Services Voice Services provide Free Dial-up Internet access that is bundled along with your Telephone connection from Airtel. Its fast, reliable and gives you unlimited Internet access. All you need to do is dial 1500 through your dialer.

PLANS OF AIRTEL

Plans

STAR SILVER GOLD PLATINUM DIAMOND TV TV 250 TV TV TV TV 1100* 499 999 1495 2499 500 500 250 125 >126 to 300 1.2 >300 @1 One Pulse = 180sec to local landline to landline 45sec to GSM, WLL 500 500 499 525 1.1 500 500 999 1125 1 500 500 1495 1850 0.9 500 500 2499 3565 0.8 500 500 1100 0

Security Deposit Installation Charges Rental Free calls Rate Max upto Rate

* In 1100 plan GSM / WLL Fixed

No free calls 40 Local Calls per 60sec 30 Local Calls per 60sec

Value Added Services

Airtel offers you a host of Value Added Services. These services are subdivided into five major categories that are mentioned

below :

Voice Based Services

Voice Mail Fax Mail

Text Based Services (SMS)

Text Messaging Data Services Fax & Data Services Call Management Services Call Line Identification Presentation (CLIP) Call Line Identifications Restriction (CLIR) Call Waiting Call Hold Call Divert Others Roaming

Dial-up
Airtel Voice Services provide FREE dial-up internet access that is bundled along with your Telephone connection from Airtel.

Its fast, reliable, gives you unlimited Internet access. All you need to do is dial 1500 through your dialer. The default username should be "register" and password is "airtel". You can log- in and change your Username and Password. All you need is: A computer and a modem And a Telephone connection from Airtel

RELIANCE:FEATURES OF RELIANCE LANDLINE

Next-Gen Caller ID: Reliance Landline displays the name and/or number
of a waiting caller while you are in the middle of a conversation. It allows you the flexibility to choose between two calls or switch from one caller to another.

Mobile phone features: Now enjoy all the interactive benefits of a

mobile phone. Store and recall numbers from the phone book, check the history of missed / dialed / received calls. Whats more, you can also use the history menu to make fresh calls.

Delayed hotline: You can program your Reliance Landline to

automatically call a predefined number by lifting the receiver and holding it for seven seconds.

Navigation keys: Using the navigation keys on Reliance Landline you

can activate phone features like delayed hotline, line locking, etc now you need not remember complicated feature codes and cumbersome procedures. You can also set your preferred ring tone, ringer volume and LCD contrast.

Remote phone management: You can lock or unlock the STD/ ISD
facility or hotline settings on your Reliance Landline , remotely from anywhere, from any tone / DTMF phone. Plus, you get host of other interesting features like speaker phone, 3-way conferencing, quick dialing, and many more. Reliance Infocomm has announced two schemes for its fixed phone service. In its venturing step, Reliance Infocomm has extended the One India tariff scheme for Reliance mobile phones to Reliance fixed wireless phones. A life time incoming free scheme has been introduced for the fixed wireless consumers by the company. S.P.Shukla, president, Wireless, Reliance Infocomm said, While mobile tariffs have fallen drastically due to competition in the last three years, fixed wireless phone tariffs have remained more or less static and have not witnessed much innovation. We would like to revolutionize fixed wireless phone tariff with these two path breaking schemes. The One India scheme is
designed to change the way people perceive and use long distance calls. The life time free incoming scheme with absolutely No Monthly Recurring Charges will make the landline telephony more affordable for the masses.

Under the One India tariff plan, Reliance fixed wireless customers can make calls to any phone, anywhere in the country, for just 1 Rupee per minute. The tariff for local and intra-circle calls to Reliance phones will be 40 paisa per minute and 1 Rupee for all other calls. The One India scheme will have a monthly rental of Rs 499. By making a one-time payment of Rs 2999, Reliance customers will get life time incoming free on their fixed phones. The tariff will be Rs 1.20 per pulse for local calls, with the 3 minute pulse to local fixed phones and Reliance phones and 45 second pulse for mobiles in non-metros and 60 second pulse for mobiles in metros. Existing Reliance fixed wireless customers can also avail of this Lifetime Free Incoming offer by paying a one time charge of Rs 1999.

PLANS OF RELIANCE

TATA INDICOM:-

Benefits & Features of tata landline Benefits

Seamless voice quality

Quick installation & 24X7 support Different flavour of tariff plans to suite business & personal requirement.

High speed internet access

Product Features

Internet Ready Inbuilt post-paid Internet access. Every wireline

connection is Internet ready. Host of value added services: Call Waiting, Call Forwarding, Call Hunting, 3-way Conferencing, Voice mail services. Connect to any Fax machine, EPABX and Bank Swipe Terminals.

Instrument Features
See who's calling with CLI (Caller Line Identification) Get Missed Call details Store family and friends numbers in the in-built phone book Dial frequently called numbers from memory and save time Speaker Phone

Enjoy greater voice clarity and say goodbye to excessive billing

Tata Indicom offers you almost instant phone connections. Get yourself the Tata Indicom Landline Services based on the state of the art Optical Fibre Cablebased backbone.

Tata Indicom Phone Connections Advantage

Superior voice clarity Instant and hassle - free connections Accurate billing Secure and tamper - proof lines Responsive and friendly service 24 x 7 friendly customer service

LANDLINE PLAN:-

Particulars
Registration Charges for all residential plans except Landline Life plan Plan Security Deposit for Local & STD Additional ISD Deposit

Amount
Rs.575 (Including service tax)

Registration Charges for Landline Life Rs.2999 (Including service tax) NIL Rs.2000 (Refundable)

Tariff Plan Name

Home2 Home2 Home2 Talk Mobile Mobile Mobile 125 Low user with local calls 249 ential user 349 ential user with and/or ISD usage and mthly Resid- ResidIndia 225 Medium -tohigh user with STD usage and

One Nation 180 Medhigh user with

City 299 Predntly Local user mthly

Tata 600 Businuser with

Landline Plan 99 Life Residential users with Low user with mainly local calls & bill of local Mthly STD upto Rs. low 200

ium-to- omina- ess

mainly with local calls and bill

mainly STD

offices / high Business usage partners/ on & and rec. mobiles

mainly with usage and Mthly

Ideal for

and Mthly up to

mainly STD

bill > Friends Rs. 600 spread across the

Bill of mthly

Rs. 400 <up to bill

> Mthly Bill Rs. 600 up to Rs. 400 180 299

Rs.600 Rs. 600 Bill > of

country expense

Monthly Rental (Rs.) CLIP (Rs.) (Optional) Monthly 50 50 100 Nil 120 Nil 25 Nil 50 Nil Nil Nil 2000 Rs.25 Nil Nil 99 125 249 349 225 600 Nil 99

mins for any calls Free usage (Rs.) made to any Tata Indicom phones 5 local Tata Free local T2T usage Walky/ Mobile/ Wireline numbers 0.5 Rate per Pulse for Local & IntraCircle calls (Rs.) 12 12 12 1 1 (<50 kms) 1.2 (>50 kms other Fixed calls) Discounts on Monthly Bill Tariff Home2 Home2 Home2 Talk One Plan Rs. 500 Rs. 750 Rs. 751 Rs. 1000 Rs. 15% 15% 10% 10% 5% 5% Mobile Mobile Mobile India Nation 249 349 225 180 Name 125 City Tata 299 600 Landline Life Plan 99 only on Rs.0.30 for calls to Tata 1 1 Indicom phones and Rs. 1.10 for all other calls -

1001 Rs. 1500 Rs. 1501 Rs. 2000 > Rs. 2000 25% 25% 20% 20% -

Local & Intra-Circle pulses Tariff Plan Name To Tata Indicom 3 min mobiles To NonTata Indicom mobiles 3 min 1 min all 3 min Home2 Home2 Home2 Talk Mobile Mobile Mobile India 125 249 349 225 City Tata 299 600 Rs. 0.50 per min Rs. 0.50 per min 3 To Tata Indicom Wireline & Walky 3 min 3 min Rs. 0.50 per min 1 min 3 min 3 min mins ( < 50 Km) , 1 min (> 50 Km) To other phones all 1 min 3 Rs. 3 (<50 1 min 1 min 3 mins ( < 50 Km) , mins ( 0.50 Min < 50 per Km) , min Km), 1 min 1 min 3 min 1 min 1 min 3 min 3 min 1 min One Nation Landline 180 Life Plan 99

for < 50 km; 1 min (> 50 Km) Rs. per for > 50 km 1 (>50 1.20 Min min Km) 1 min (> 50 Km)

Inter-Circle (Outside Circle) call charges (< 50 kms) - Rs. Per Minute Tariff Plan Name To Tata Indicom phones To NonTata Indicom Mobile phones To other phones all Rs. 1.20 Rs. 1.00 Rs. 1.20 Rs.0.73 Rs.1.00 Re.1 min / Rs.2.2 Rs. 0.80 Rs. 1.00 Rs. 0.80 Rs.1.1 Rs. 1.00 Re.1 min / Rs.2.2 all all Rs. 0.80 Rs. 0.33 Rs. 0.80 Rs. 0.30 Rs. 0.33 Re.1 / 3 mins Rs.2.2 Home2 Home2 Home2 Talk Mobile Mobile Mobile India 125 249 349 225 City Tata 299 600 One Nation Landline 180 Life Plan 99

Inter-Circle (Outside Circle) call charges (> 50 kms) - Rs. Per Minute Tariff Plan Home2 Home2 Home2 Talk City Tata Mobile Mobile Mobile India 299 600 One Plan Nation Landline 99

Name

125

249

349

225 Rs. 0.30 to all Tata

180

Life

To Tata

all Rs 2.40 Rs. 2.40 Rs. 1.20 Rs. 1.00 Rs. 2.40

Indicom phones; Rs. 2.20 to other phones Rs. 0.30 to Tata all all

Rs. 1.00

Re.1 / 3 mins

Indicom phones

Rs.2.2

To NonTata

all Rs. 1.00 Rs. 2.40

Indicom phones; Rs. 2.20 to other phones Rs. 0.30 to Tata all all

Indicom Mobile phones

Rs 2.40 Rs. 2.40 Rs. 1.20

Rs. 1.00

Re.1 min

Rs.2.2

To other

all Rs 2.40 Rs. 2.40 Rs. 1.20

Rs. 1.00

Rs. 2.40

Indicom phones; Rs. 2.20 to other phones all

Rs. 1.00

Re.1 min

Rs.2.2

phones

ISD call charges - Rest of India (Rs. Per Minute) Tariff Plan Name USA, Home2 Home2 Home2 Talk Mobile Mobile Mobile India 125 249 349 225 City Tata 299 600 One Nation Landline Plan 99 180 Life Rs. 6.99

Rs. 7.20 Rs. 7.20 Rs. 5.00 Rs. 5.00 Rs.

Rs.6.6 Rs.5.00 Rs. 5.00

Canada UK Rs. 7.20 Rs. 7.20 Rs. 8.00 Rs. 8.00 ROE SEA Rest Europe Gulf Africa Australia, NZ and SAARC RoW & Rs. 12.00 Rs. 12.00 Rs. 18.00 Rs. 12.00 Rs. 12.00 Rs. 18.00 & of Rs. 9.60 Rs. 9.60 Rs. 12.00 Rs. 12.00 SEA Rs.8.00 Rs. 8.00 Rs. 8.00 Rs. 12.00 Rs. 12.00 Rs. 12.00 Rs. 12.00

7.20 Rs. 7.20 Rs. 6.6 Rs. 8.00 Rs. 8.00 ROE Rs. 9.60 Rs. 8.80 Rs. 12.00 SEA Rs.8.00 Rs. 9.60 Rs. ROE SEA Rs.8.00 Rs. 15.99 Rs. 15.99 Rs. 15.99 Rs.8.99 Rs. 6.99

Rs. 12.00

Rs. 12 Rs. 8.00 Rs. 8.00 Rs. Rs.

12.00 12.00 12.00 Rs. Rs. Rs. 12.00 One

Rs. 12.00

18.00 16.5

Rs. 12.00

ISD call charges - Delhi & Mumbai (Rs. Per Minute) Tariff Plan Name USA, Canada UK SEA & Home2 Home2 Home2 Talk Mobile Mobile Mobile India 125 249 349 225 City Tata 299 Rs. 9.00 Rs. 9.00 Rs. Rs. 600 Rs. 8.25 Rs. 8.25 Rs. Rs. Nation Landline Plan 99 180 Life Rs. 6.99 UK Rs. 9.00 Rs. 9.00 Rs. 8.00 Rs. 8.00 Rs. 8.00 Rs. 8.00 Rs.6.99 SEA Rs.8.99 Gulf and Rs. Africa Rest World 18.00 of Rs. 18.00 Rs. 18.00 Rs. 18.00 Rs. 8.00 Rs. 8.00 Rs. 12.00 Rs. 12.00 18.00 16.5 18.00 16.5 Rs. 8.00 Rs. 8.00 Rs. 12.00 Rs. 12.00 Rs. 15.99 Rs. 15.99

Rs. 9.00 Rs. 9.00 Rs. 5.00 Rs. 5.00

Rs. 5.00 Rs. 5.00

Supersaver Add-ons Get unlimited free local calls to all Tata Indicom Phones. Monthly Rental is Rs. 75. Applicable on all the above mentioned plans.

Local

Tata-

to-Tata pack

Night Speak Save upto 30% on all Local calls made at Night i.e. 9pm-

9am, for a rental of only Rs. 25. Applicable only on H2M 125/249/349/One Nation 180/Landline Life/Plan 99. All Inter-Circle STD calls to any phone across the country STD Jumbo will be at Rs. 1 / min. The rental for this is only Rs. 100. Applicable only on H2M 125/249/349/Plan 99. Save upto 30% on all Local calls made on Weekends i.e. Weekend Speak Lifetime CLIP pack Saturdays & Sundays. The rental for this is only Rs. 25.Applicable only on H2M 125/249/349/One Nation 180/Landline Life/Plan 99. For a one-time charge of Rs. 300, get CLIP free for life.Applicable only on H2M 125/249/Landline Life

Our Voice station (12900) offers a host of exciting value added services. Charges at Rs. 6 /

Broadband Plan From tata Special

350 Installation Charges

Rs.250 (Plus service Tax) Security Deposit Nil Monthly Access Charges Rs.350 Bandwidth Upto 2 MBPS Free Monthly Traffic (MB) 475 Modem Rentals NA Additional Traffic Charges (Rs./MB) 1.5 Landline Plan - From TTSL Plan 99 Registration Charges Rs.250 (Plus service Tax) Additional Local & STD Deposit Nil Additional ISD Deposit Rs.2000 (Refundable) Monthly Rental Rs.99 Monthly Free Usage Rs.99 Monthly CLIP Charges FREE Local & Intracircle Calls Rate / Pulse Re.1 Pulse Duration To All Mobiles 1 Min To All FWP and Landline (< 50 Kms) 3 Mins To All FWP & Landline (> 50 Kms) 1 Min STD - Inter Circle Calls To all Phones Rs.2.2 / Min ISD Rates (Per Minute) USA,UK & Canada Rs.6.99 SEA & Europe Rs.8.99 SAARC,Gulf,Africa, Australia & New Zealand Rs.15.99 Rest of World Rs.15.99 Supersaver Add-ons on Landline

RESEARCH METHODOLOGY
Research Dezine
Research is dezined to know the perception of the customer using the landline phone . Most of the customers prefer BSNL, and airtel because they are providing net facility and the net speed is good as compared to BSNL , TATA ,Reliance and problem faced by them in these landline connection.

DATA SAMPLING
My sampling size is 100 out of which 50 % are the BSNL customer , 15 % are tata customer, 15% are reliance customer and 20% are AIRTEL costomer . Data is collected from primary and secondary sources Primary

QUESTIONAIRE- It has been prepared to get the information from BSNL , Airtel TATA , Reliance .There are 16 questions and every question is dezined according to the need of research study.

Secondary COMPANYS MANUALS COMPANYS WEBSITE ADVERTISMENT

RESEARCH OBJECTIVES
The objectives of undertaking study on comparative analysis of BSNL with other landline players.
To study the perception of the people about landline players. To find the choice of the people, if they want to change the connection what is the alternate connection. To check the value edit service provided by the different landline players and the plants we offer the best.

CONCLUSION
BSNL is the leader of all landline phone . maximum percentage of the customer are using BSNL landline phone and less customers are using airtel , reliance, tata because most of the BSNL customer are satisfied because of less charges and the maximum facility and value added service provided by the BSNL is much better than other and rest of using airtel is because of net and good net speed and rest of reliance and tata is because for those company using more than one type of connection

BIBLIOGRAPHY

WWW.BSNL.COM WWW.AIRTEL.COM WWW.GOOGLE.COM

QUESTIONNAIRE
COMPARATIVE ANALYSIS OF BSNL AND OTHER LANDLINE PLAYERS
Q.1 Name Age : :

Occupation : Contact No. : Q.2 Where do you have landline connection? (a) Q.3 Business (b) Home (c) Both

Which connection you are using? (1) BSNL (2) Airtel (3) TATA (4) Reliance

Q.4

Since how much time you are using the present connection? (1) (3) Less than 1 yrs. 3-5 yrs. (2) (4) 1-3 yrs. More than 5

Q.5

Why are you using this connection? (1) Cost (2) Range (3) Voice Clarity (4) Brand Image (5) Other if any specify ______________________

Q.6

For what purpose you are using this connection? (1) (3) Calls (2) Internet Other if any specify ___________________________________

Q.7

Are you satisfied with this present connection. (1) Yes (2) No

Q.8

If No, What problem do you face. (1) (3) Over Charging Range problem (2) (4) Bad service. Customer Facility

(5) Q.9

Other if specify ______________________________________.

What measure should be taken to improve the service? ______________________________________________________

Q.10 What is your average monthly bill? (1) (3) 100-300 500-1000 (2) (4) 300-500 More than 1000

Q.11 Would you like to shift from the present connection? (1) Yes (2) No Why _____________________________________________________ Q.12 What alternate connection would you like to go in for? (a) (d) Airtel Reliance (b) TATA (c) BSNL

Q.13 Is a present connection providing you internet service? (1) Yes (2) No

Q.14 Are you satisfied with the net speed? (1) Yes (2) No

Q.15 Do you face the problem of call dropping while making or receiving calls? (1) Yes (2) No

Q.16 How do you rate your connection on following parameters? (give rating 1-4) (1) Network Voice clarity Additional service ( ( ( ) ) )

(2)
(3)

(4)

Overall Cost

Q.1. Where do you have a landline connection?

Both 30%

Business 25%

Business Home Both

Home 45%

Q.2. Which connection you are uses?

RELIANCE 15%

TATA 15%

BSNL

BSNL 50%

AIRTEL TATA RELIANCE

AIRTEL 20%

Q.3. Since how much time you are using the present connection?

Less Than 1Yr 15%

More Than 5 Yrs 50%

1-3 Yr 15%

Less Than 1Yr 1-3 Yr 3-5 Yr More Than 5 Yrs

3-5 Yr 20%

Q.4. Why are you using this connection?

Other ,If any 10% Brand Image 10%

Cost

Voice Clarity 10%

Range

Cost 51%

Voice Clarity Brand Image Other ,If any

Range 19%

Q.5. For what Purpose you are using this connection?

Other ,If any 2%

Internet

23%

Calls Internet Other ,If any

Calls 75%

Q.6. Are you satisfied with the present connection?

No 30%

Yes No

Yes 70%

Q.7. If No, what problems do you face?

Other, If any 8% Customer Facility 12% Range Problem 10% Over Charging 50%

Over Charging Bad Service Range Problem Customer Facility Other, If any

Bad Service 20%

Q.8. What is your average Monthly Bill?

More Than 1000 15% 100-300 35%

100-300

500-1000 20%

300-500 500-1000 More Than 1000

300-500 30%

Q.9. Would you like to shift from the present connection?

No 35% 99 Yes 65%

Yes No

Q.10.What alternate connection would you like to go in for?

Tata 10%

Airtel 50% Reliance 40%

Airtel Reliance Tata

Q.11.Is your present connection providing you Internet service?

No 45% Yes 55%

Yes No

Q.12.Are you satisfied with the Net speed?

No 40%
Yes No

Yes 60%

Q.13. Do you face the problem of Call Dropping while Marketing

or Receiving Calls?

No 20%

Yes No

Yes 80%