REQUEST FOR PROPOSALS (RFP)

FOR

RFP #08-0018 WEB-BASED LEARNING MANAGEMENT SYSTEM (LMS) AND HOSTING SERVICES

Refer ALL Inquiries to Procurement Officer Barbara Carter, Procurement Officer Purchasing Department Citizens Property Insurance Corporation 2101 Maryland Circle Tallahassee, FL 32303 (850) 521-8973 Phone (850) 575-0936 Facsimile E-Mail: Purchasing@citizensfla.com

TABLE OF CONTENTS

Section 1 Section 2 Section 3 Section 4 Section 5 Section 6 Section 7 -

Statement of Purpose Procurement Information Citizens Background ` Scope of Services Information Technology Requirements Proposal Format and Contents Review and Evaluation Process

Page 3 Page 3 Page 4 Page 4 Page 7 Page 8 Page 11

Attachments: The following documents are located on the Citizens Property Insurance Corporation Website (http://www.citizensfla.com/about/purchasing-current_reqs.cfm)
Learning Management System Core System Requirements Checklist and IT Requirements

Attachment "A" Attachment "B" Attachment D Attachment E Attachment F Attachment G Attachment H Attachment I Attachment J Attachment K -

Response Submittal Form Vendor Conflict of Interest Disclosure Form Standard Definitions Rules of Procurement Citizens Contract Terms and Conditions Standard Terms and Conditions Contract (draft) Code of Ethics Citizens Travel and Travel Reimbursement Policy for Non-Citizens Employees Reimbursement Expense Schedule

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SECTION 1 STATEMENT OF PURPOSE

Citizens Corporate Training Department is seeking a qualified firm to provide a Web-Based Learning Management System (LMS) and Hosting Services solution for existing and new training activities. Citizens first Learning Management System (Trivantis CourseMill v3.5) was released in March 2007 using a third-party vendor to manage the hosting and application maintenance activities. Citizens LMS application is currently hosted off-site by a thirdparty vendor and both LMS Administrators and Citizens employees access the LMS using an Internet Explorer (v6.0) web browser. The LMS is designed to manage the registration and delivery of online training for users and automate the administration, tracking, and reporting of employee training, to include attendance data for compliance and elective training, as required. This solicitation is to hire a 3rd party vendor to provide similar services employing a dynamic and scalable LMS product which includes providing off-site hosting services. The contract term for the Learning Management System (LMS) and Hosting Services is anticipated to be from June 20, 2008 to June 19, 2011, and, at the discretion of Citizens, may be renewed for one additional two year term.

SECTION 2 PROCUREMENT INFORMATION

2.1 CALENDAR OF EVENTS

Listed below are the important actions and dates/times by which the actions must be taken or completed. All listed times are local time in Tallahassee, Florida. Any change or modification to this calendar, modifications to this solicitation, or other important notices will be accomplished by the posting of an addendum on the purchasing section of Citizens website, at http://www.Citizensfla.com/about/purchasing-current_reqs.cfm. Vendors are responsible for signing all addendums, if required. It is the vendors responsibility to monitor this website for changes. Citizens is under no obligation to notify potential vendors of the posting of an addendum, or underlying information contained in the addendum. DATE: May 5, 2008 May 9, 2008 May 12, 2008 TIME: ACTION: Release of solicitation Last day for submission of written questions Anticipated date that written responses to written questions will be posted on website 2:00 PM EST Proposal Due / Bid Opening Vendor commences LMS implementation Testing, system approval and sign-off Go-Live Date

4:00 PM EST

May 16, 2008 June 20, 2008 - August 31, 2008 September 1 5, 2008 September 7, 2008 2.2

CONTACT INFORMATION

Questions related to the procurement should be addressed to: Barbara Carter, Procurement Officer Purchasing Department Citizens Property Insurance Corporation 2101 Maryland Circle Tallahassee, FL 32303 (850) 521-8973 Phone (850) 575-0936 Facsimile E-Mail: Purchasing@citizensfla.com

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From the date this solicitation is issued until a notice of recommended award, rejection of all proposals or other notice is made, no contact related to the solicitation will be allowed between a Vendor and any Citizens staff or members of Citizens Board of Governors, with the exception of the Procurement Officer or his/her designee. Any unauthorized contact may disqualify the Vendor from further consideration. 2.3 PROPOSAL INQUIRIES AND QUESTIONS

Vendor shall address all questions regarding this solicitation to the Procurement Officer. Questions must be RECEIVED NO LATER THAN the time and date reflected on the Calendar of Events. However, Citizens in its sole discretion reserves the right to answer any questions received after the deadline. Questions shall be answered by Citizens in accordance with the Calendar of Events. All questions submitted shall be published and answered in a manner that all Vendors will be able to view. Vendors shall not contact any other employee of Citizens for information with respect to this solicitation. Any questions from Vendor concerning this solicitation shall be submitted in writing (mail, fax, email), identifying the submitter, to the Procurement Officer identified in Subsection 2.2 of this solicitation and must be received no later than the due date and time as specified in the Calendar of Events (Subsection 2.1) of this solicitation. E-mail inquiries to purchasing@citizensfla.com are preferred. It is the responsibility of the Vendor to confirm question receipt by Citizens. Citizens will post questions and responses on the following website: http://www.citizensfla.com/about/purchasing-current_reqs.cfm.

SECTION 3 CITIZENS BACKGROUND

Citizens Property Insurance Corporation (Citizens) is a statutorily-created entity effective August 1, 2002, that provides certain residential property and casualty insurance coverage to qualified risks in the State of Florida (the "State") as specified in Section 627.351(6), Florida Statutes, as amended (the "Act"). Citizens resulted from a legislatively-mandated combination of the Florida Residential Property and Casualty Joint Underwriting Association ("FRPCJUA") and the Florida Windstorm Underwriting Association ("FWUA"). FRPCJUA was renamed Citizens and the rights, obligations, assets, liabilities and all insurance policies of FWUA were transferred to Citizens. FRPCJUA and FWUA both commonly referred to as "residual market mechanisms" were statutorily created associations to provide property insurance to persons unable to obtain coverage from a private insurer. Citizens operates pursuant to a Plan of Operation (the "Plan") approved by the Florida Financial Services Commission and under the supervision of an eight member Board of Governors. Additional information is available at http://www.citizensfla.com/about/purchasing-current_reqs.cfm (Citizens Website).

SECTION 4 SCOPE OF SERVICES

4.1 BACKGROUND

Citizens Corporate Training Department is seeking a qualified firm to provide a Web-Based Learning Management System (LMS) and Hosting Services solution for existing and new training activities. Citizens first Learning Management System (Trivantis CourseMill v3.5) was released in March 2007 using a third-party vendor to manage the hosting and application maintenance activities. Citizens LMS application is currently hosted off-site by a thirdparty vendor and both LMS Administrators and Citizens employees access the LMS using a web browser. The LMS is designed to manage the registration and delivery of online training for users and automate the administration, tracking, and reporting of employee training, to include attendance data for compliance and elective training as required. Working with the same third-party vendor, an upgrade to CourseMill v4.1 was planned for February 2008. This upgrade would have provided additional functions to include the scheduling and administration of traditional classroom instruction. During the upgrade phase, Corporate Training learned that Trivantis had released a newer version of their LMS, CourseMill v5.0, to the marketplace. This newest release provides additional features to include the ability to schedule, manage, and store course materials for instructors delivering traditional classroom instruction in addition to managing and delivering online training courses.

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Citizens Corporate Training concluded it would be necessary to obtain a new 3rd party hosting vendor to provide similar services employing a more dynamic and scalable LMS product to include providing off-site hosting services. 4.2 CURRENT LMS SYSTEM AND ENVIRONMENT

Citizens is currently utilizing Trivantis CourseMill 4.1 LMS which hosted and maintained off-site by a 3rd party vendor at two separate collocations. Current 3rd party services include storing online SCORMd courses and associated training materials hosted at one of the two collocations. CourseMill v4.1 provides delivery, management, and tracking of online learning with the following features: Automated student enrollment Single click course upload SCORM Compliant Customizable interface Blended learning support Smart bookmarking Custom reporting Status, scores, interactions, and gradebook reporting Instant importing Instant messaging Live chat Internal email Status notification messages Completion certificates Centralized environment Search and sortable lists Document posting and sharing Bulk enrollment Wait list functionality

Corporate Training provides training management, support, and delivery to approximately 1,200 internal Citizens employees. Corporate growth is anticipated at five to ten percent (5%-10%) per year over the next 3-5 years. Additional consideration in the selection of a replacement LMS system and hosting provider is system scalability to manage, support, and deliver training to a potential 6,000 to 15,000 external contract employees. Selected vendor will be required to transition existing services from Citizens current 3rd party vendor to transfer training database files and existing online training courses. In addition, the vendor will be required to integrate the proposed LMS system into the Citizens KRONOS/HRIS personnel database via batch upload and direct connects. Integration into Microsoft Outlook utilizing the scheduling and calendaring system is a core specification requirement. 4.3 CORE REQUIREMENTS

Corporate Training conducted an internal analysis to assess current and future Learning Management System features to determine core functional requirements for new services requested within this solicitation. A detailed Citizens administrator and user requirements checklist is contained in Attachment A. The requirements list will allow Corporate Training to determine which proposed LMS application and functions, to include hosting services, will best serve Citizens current needs while efficiently managing future growth requirements. Defined core functional requirements for a Learning Management System will be used to assess features proposed by vendors in response to this solicitation. Desired LMS core requirements and considerations include: Support Basic Training and Administration Tasks

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Support Background Report Functions Support Skill-based and Competency-based Training Needs Support Web-based, Intra/Internet Deployment for Defined User Access in a 365/24/7 Environment Provide Online Tutorials, User Help, and Reports Wizard

It should be noted that Citizens has planned upgrades to the current KRONOS/HRIS personnel database. All firms submitting a response to the solicitation need to take into consideration functional requirements that will permit the LMS and KRONOS systems to efficiently share employee data records (within each division, department, business unit and position) and training requirements. Include in your proposal any additional information related to this requirement and fee structure for future services related to this potential requirement. Vendors are asked to provide their solution(s) for consideration in response to this state of services to implement a new Learning Management System (LMS) and provide hosting solution services. Proposals should include the following information on functionality and features: Business Requirements: o System Implementation and Project Management Data Migration HR Integration Implementation Schedule o Software costs Licenses (quantity, description, etc.) o Hardware costs Off-Site On-Site o Hosting costs Off-Site Collocation o Support Services Initial Implementation Phase Roll-out Phase User Acceptance / Sign-off Testing Phase o Training Technical Requirements: o Technical Architecture and System Requirements o System Performance o Content Standards o Technology Standards o System Integration o Security and Access Control o Customization o User Interface Functional Requirements: o Course, Catalog, and Curriculum Management o Internal and External Resource Management o Course Registration o Course Delivery o Skill and Competency Management o Course Testing, Assessments, and Evaluations o Accreditation, Certification, and Compliance Training o Course Development and Management o Reporting o Analytics

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4.4

TRANSITION TIMELINE

The proposed schedule for this project is listed in Section 2.1, Calendar of Events. This information is provided to potential vendors to ensure all parties understand the expectation of Citizens meeting the September 2008 deadline for full LMS implementation with the new service provider. Vendors must include a section in their proposal detailing how they will meet the proposed implementation schedule. If schedule is not achievable, submit your revised proposed schedule for this project.

SECTION 5 INFORMATION TECHNOLOGY REQUIREMENTS

This section outlines generic, higher level series of questions (provide your responses on Attachment A) designed to provide Citizens with a clear understanding of each vendors capabilities, maturity of operations and procedures/processes that will support Citizens applications in a hosted environment. 5.1 HOSTING OF BUSINESS IMPORTANT SYSTEMS

5.1.1 This application is considered business-important and must have a service level that meets/exceeds 99% accessibility and operability, 24/7/365. 5.1.2 We expect that the hosting provider will proactively recommend changes and improvements to the environment to address ongoing application performance as specified; details to be completed in final negotiations of contract. 5.1.3 We expect all suggested or recommended sites for data center facilities to be in either the United States or a European country. 5.2 DISASTER RECOVERY

5.2.1 The hosting partner is expected to provide full disaster recovery within four hours at a geographically separated location. 5.2.2 It is the responsibility of the hosting partner to provide the process, procedures and appropriate connectivity to ensure the seamless transition from the primary to backup site in the event of a disaster. 5.3 APPLICATION AND DATA BACKUP AND RECOVERY

5.3.1 The hosting partner is responsible for the backing up/restoration of data in agreement with Citizens defined policy. 5.3.2 Proactive restoration. 5.4 PROACTIVE SUPPORT

5.4.1 The hosting partner will conduct all day-to-day operating system and server maintenance tasks in accordance with industry best practice and/or software provider recommendations. 5.4.2 The hosting partner will perform all day-to-day monitoring and reporting activities in accordance with industry best practice and/or software provider recommendations. 5.5 RELATIONSHIP / SERVICE MANAGEMENT

5.5.1 The hosting partner will provide clear identification and delineation of roles and responsibilities for day-to-day services and disaster recovery situations.

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5.6

CONNECTIVITY

5.6.1 The hosting partner will provide sufficient bandwidth at the hosting facility to accommodate all routine traffic plus some percentage of spike activity (to be defined during contract negotiations). 5.7 SECURITY

5.7.1 The hosting partner will provide adequate logical security to prevent access by non-authorized parties. 5.7.2 Provide physically segregated and secure area for Citizens assets, allowing only authorized personnel to conduct business within/on Citizens systems. 5.7.3 Provide user administration in accordance with Citizens policy. 5.8 FACILITIES DESIGN/OPERATIONS

5.8.1 The hosting partner will have industry standards, or better, in regards to data center power, heating/cooling, fire suppression and physical/logical security methods. 5.8.2 The hosting partner will have data center facility staffed 24/7/365 with appropriate personnel to support the services being supplied. 5.9 RISK MANAGEMENT

5.9.1 The hosting partner will have industry standard policy/procedure and methodologies to address all aspects of risk management including, but not limited to, economic, political and geographical aspects. 5.9.2 The hosting partner will provide on an annual basis, SAS 70 Level 2 Audit reports for facilities utilized in the hosting of Citizens Applications. 5.10 PROJECT MANAGEMENT

5.10.1 The hosting partner will have industry standard policy/procedure and methodology for project management.

SECTION 6 PROPOSAL FORMAT AND CONTENTS

6.1 SUBMISSION OF PROPOSAL

The purpose of the proposal is to demonstrate a Vendors qualifications, competence and capacity to undertake services in conformity with the requirements of this solicitation. As such, the substance of the response will carry more weight than the form or manner of presentation. The proposal should demonstrate the qualifications of the Vendor and of the particular staff to be assigned to this engagement. PROPOSALS MUST BE RECEIVED AT CITIZENS PROPERTY INSURANCE CORPORATION, 2101 MARYLAND CIRLCE, TALLAHASSEE, FLORIDA 32303, AT OR BEFORE THE DUE DATE AND AS SPECIFIED IN THE CALENDAR OF EVENTS (SUBSECTION 2.1) OF THIS SOLICITATION. 6.2 PROPOSAL FORMAT

This section prescribes the format in which the proposals are to be submitted. There is no intent to limit the content of the proposals. Additional information deemed appropriate by the Vendor may be included, but are required to be placed within the relevant section. Additional tabs beyond those designated in this section will not be evaluated. The following paragraphs contain instructions that describe the required format for proposals.

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Proposals are required to be limited to a page size of eight and one-half by eleven inches (8.5 x 11). All proposals should contain the sections outlined below. Those sections are called Tabs. A Tab, as used here, is a section separator, offset and labeled, (Example: Tab 1, Required Documents), such that the Evaluation Committee can easily turn to Tabbed sections during the evaluation process. Citizens is under no obligation to look for responsive information contained in incorrect tabbed sections. If responsive information is also contained in other sections, Vendors should specifically reference the tabbed section and corresponding page number(s) that responsive information and documentation can be found. 6.3 RESPONSIVENESS REQUIREMENTS

The following terms, conditions, or requirements must be met by the Vendor to be considered responsive to this solicitation. Failure to meet these responsiveness requirements may cause rejection of a proposal. It is required that the Vendor supply the following: One (1) originally signed proposal, and additionally five (5) copies of the proposal for a total of six (6) proposals. The proposals should be in a sealed package clearly marked RFP #08-0018, Web-Based Learning Management System (LMS) and Hosting Services. Failure to return any of the following documents may result in the rejection of Vendors proposal. Documents listed are posted on the website at http://www.citizensfla.com/about/purchasing-current_reqs.cfm: 6.4 TAB 1 REQUIRED DOCUMENTS

The Vendor must complete and return, under Tab 1, the following documents. Documents listed as on the website are posted at http://www.citizensfla.com/about/purchasing-current_reqs.cfm Attachment B Signed Response Submittal Form Attachment C Signed Vendor Conflict of Interest Disclosure Form 6.5 TAB 2 LMS APPLICATION AND HOSTING SOLUTION

The Vendor must complete and submit, under Tab 2, the following documents: Attachment A Learning Management System Core System Requirements Checklist and IT Requirements Pricing for proposed solution Note: Vendor acknowledges and understands that all attachments referenced in this solicitation (Attachments A-K) are incorporated into this document and any subsequent agreement. 6.6 TAB 3 MINIMUM QUALIFICATIONS & BUSINESS/CORPORATION QUALIFICATIONS

The Vendor must complete and return, under Tab 2, the following documents and information. Documents listed as on the website are posted at http://www.citizensfla.com/about/purchasing-current_reqs.cfm Minimum Qualifications: Only Vendors who have provided a Learning Management System and hosting services for a minimum of three (3) years shall be considered for this contract. Any Vendor who fails to satisfy this requirement will not be considered for award. Business/Corporate References: The Vendor must submit names, addresses, telephone numbers and contact persons for at least three (3) existing or prior public or private clients for whom the Vendor has provided services similar in nature to those requested in this solicitation. Any or all of these references may be checked. One (1) of those references must meet the minimum qualifications section listed above. The references should contain a contact person, including their phone number and email address. The reference should include the type of services, start and finish service dates, the firm/agency name of the entity for which the services were provided. The reference should include a

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paragraph describing where services similar in magnitude and scope to those requested in the solicitation were provided. Corporate Contact Information: In your response, include the contact information of your Firms principal contract, the Human Resources contact, the accounting or billing contact and the contact information for any other person who has authority to discuss the billing information with Citizens staff. Firm and Key Personnel Overview: Vendors organization is required to provide the following information about Firm Overview and Key Personnel (the Company Profile). Size and Nature of Firm: o Nature of the entire organization o The location of the office from which the work on this engagement is to be performed o The number and classification of the professional staff to be employed in this engagement on a full time basis o The number and classification of the professional staff to be employed on a part time basis o Brief job description of each employee classification set forth above along with experience requirements (if any) for each classification o Identify all company principals, any officers, and any persons who directly or indirectly own 10% or more of the company, or any other person that directly or indirectly controls the company Key Personnel Overview: o Indicate the principal supervisory and management staff, including engagement partner, manager, other supervisors and specialists, who would be assigned to this engagement o Indicate whether each such person listed above is licensed in the State of Florida and describe their ability to support this engagement

6.7

TAB 4 RESOURCES AND EXISTING AGREEMENTS

The Vendor must submit the following information under Tab 3: Project Resources: The Vendor shall provide the number of staff your firm will provide for this project with their years of experience indicated. Existing Agreements: List companies with which you have or are considering contracts to provide services similar to those sought out by this solicitation. Describe the number and nature of resources you have committed to those other companies 6.8 TAB 5 LITIGATION, CLAIMS AND REGULATOR ACTION

The Vendor must provide, under Tab 4, the following information: Citizens will not score this section, however the information will be used by Citizens in assessing Vendors responsibility and may be grounds for disqualification or rejection. Provide detailed information relating to the circumstances and status of: Any action, suit, proceeding or investigation before or by any state or federal court, agency or other authority currently pending against the Vendor that threatens the existence or current stability of the Vendor or its ability to provide any of the Component Services; During the past five (5) years, any matter in which the Vendor, any control person, or any key personnel: (a) has been convicted, plead guilty, or plead no contest to any felony, or to misdemeanor involving dishonesty, breach of trust, or financial impropriety; (b) has had an insurance license, revoked by, or surrendered to, any insurance regulatory agency; (c) has been fined, penalized, sanctioned, or subject to any other disciplinary action by any state or federal court, agency or other authority, self-regulatory organization, or professional organization, as a result of such person or entitys activities in the business of insurance, securities, banking, investment banking, real estate, or other licensed profession; and During the last five (5) years, any litigation that Vendor, any control person, or any key personnel has

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initiated against Citizens. Provide detailed information relating to the circumstances and status of any disciplinary action taken or pending against you during the past three (3) years.

6.9

TAB 6 FINANCIAL INTEGRITY

Vendor shall provide financial statements applicable to the firm as indicated below: If Vendor is publicly held, the Vendor shall provide: a copy of the Vendors most recent audited financial reports and statements, and the name, address and telephone number of the fiscally responsible representative of the Vendors financial or banking organization. If Vendor is not a publicly held corporation, the Vendor shall provide: either the reports and statements required of a publicly held corporation or a description of Vendors organization, including size, longevity, client base, areas of specialization and expertise; and any other pertinent information must be submitted in such a manner that proposal evaluators may reasonably formulate a determination about the financial strength of the organization, Additionally, a non-publicly held firm must provide a credit report or a Dunn and Bradstreet Report. 6.10 TAB 7 FLORIDA SMALL BUSINESS ENTERPRISE (FSBE)

Citizens encourages participation by Florida Small Business Enterprises (FSBE). Citizens, may, at its discretion, utilize FSBE status as a vendor evaluation criterion in this solicitation if determined to be beneficial for Citizens, its policyholders or the State of Florida. Citizens may include a preference in favor of the FSBE in the event of a tie bid, or up to a five (5) point preference for the FSBE for purposes of bid tabulation and comparison when the evaluation criteria is based upon a point system or both. Qualified firms are asked to submit documentation of FSBE status, as specified below, with the solicitation response. Verification of FSBE status will be based upon actual review and evaluation of evidence provided by the firm, which demonstrates that it meets Citizens FSBE qualifications. Citizens, at its discretion, will accept small business certifications from federal, state or any other governmental agency or political subdivision, as long as the certification or designation does not violate federal or state law. Florida Small Business Enterprise (FSBE) is defined as a business which meets all of the criteria established by Citizens Director of Purchasing and General Services, which must include the following: Business has or maintains its primary corporate/home office within the State of Florida for a minimum of one (1) year prior to certification. Business is engaged in commercial transactions. Business has annual gross sales or receipts of less than $6,000,000.00 (averaged over the past three (3) years of the businesses actual existence); Primary owner of business (controlling 75% or more of the business or its commons stock) cannot individually have a personal net worth greater than $600,000 (excluding primary personal residence) Business maintains the required licenses and necessary industry expertise to perform. If the FSBE is a wholly or partially-owned subsidiary, the parent business must also meet all FSBE criteria. The decision whether to use this preference will be made by Citizens after responses are received.

SECTION 7 REVIEW AND EVALUATION PROCESS

Citizens will conduct a comprehensive, fair, and impartial review and evaluation of all proposals meeting the requirements of this solicitation. 7.1 PROPOSAL EVALUATION POINTS

For the purpose of evaluation, scoring and ranking, proposals have been divided into the below categories. The following reflects the maximum number of points that may be awarded by category:

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Tab 1 (Mandatory) Tab 2 Tab 2 Tab 3 Tab 4 Tab 5 Tab 6 Tab 7

SCORING CRITERIA Required Documents LMS Application and Hosting Solution and IT Requirements Price Business/Corporate Qualifications Resources and Past Experience Litigation Financial Integrity Florida Small Business Enterprise (FSBE) Total Points:

Pass / Fail 50 10 15 15 0 5 5 100 Points

7.2

REVIEW AND EVALUATION PROCESS 7.2.1 Phase 1 - Review of Responsiveness Requirements: Timely submitted proposals will be reviewed by purchasing staff to determine if they comply with the responsiveness requirements listed in Section 5 of the solicitation. This will be a pass/fail review. Failure to meet any of these responsiveness requirements may render a proposal non-responsive and result in rejection of the entire proposal. Further evaluation will not be performed. No points will be awarded for passing the responsiveness requirements. Phase 2 - Evaluation of the Solicitation Proposals: Only those proposals, which have met the responsiveness requirements will be considered responsive and will be delivered to the Evaluation Committee. Basis of Award: Citizens expects to award to the most responsive and responsible Vendor whose responses offers best value to Citizens. Citizens reserves the right to reject any and all replies, if Citizens determines such action is in the best interest of Citizens. Citizens reserves the right to waive minor irregularities in replies. Firm Response: Citizens may make an award within one hundred twenty days (120) days after the date of the opening, during which period responses shall remain firm and shall not be withdrawn. If award is not made within one hundred twenty days, the response shall remain firm until either Citizens awards the contract or Citizens receives from the Vendor written notice that the response is withdrawn. Any response that expresses a shorter duration may, in Citizens sole discretion, be accepted or rejected. Before award, Citizens reserves the right to seek clarifications, to request reply revisions, and to request any information deemed necessary for proper evaluation of replies. Vendors may be requested to make a presentation, provide additional references, provide the opportunity for a site visit, etc. Citizens reserves the right to require attendance by particular representatives of the Vendor. Any written summary of presentations or demonstrations shall include a list of attendees, a copy of the agenda, and copies of any visuals or handouts, and shall become part of the Vendors reply. Failure to provide requested information may result in rejection of the reply.

7.2.2

7.2.3

7.2.4

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