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This chapter places the current study into the context of previous, related research. It
consist of both the theoretical and conceptual framework of the present study, the critique of
both related studies and literature that are related to the present study, as well as the
operational definition of terms that are based on observable characteristics and how it is used in
the study.
Theoretical Framework
the theories that have bearing the problem, the conceptual framework and the hypothesis.
The study is focused on the System Theory, which states that, "A System refers to any
unified whole. It comprises of a set of information that are collected, stored and manipulated and
changed into a useful form of output producing specific results. It is mainly made up of three
components that represent the units of analysis or the variables under study. As the result of the
study, it represents Input as the Independent Variable (IV), the Process, as the Intervening
existing system will be processed. The materials used in the traditional method, which is a
manual way of recording files using the pen, pencils, papers and columnar notebooks serves as
the input; and the manager being able to get the incoming files of the clients serves as the
output.
The lower portion of the paradigm illustrates how the proposed system will be
processed. It illustrates the new method of recording files through the use of a computer, which
serves as the input; the process is automated and is therefore faster, more efficient and easier
to work with. The manager can now get the recorded files faster by inputting the records.
Related Literature
This section presents both foreign and local related literatures relevant to the study. This
relevance is shown by the proponents in order to give more reason and understanding of the
proposition.
Tom DeMarco & Tim Lister of Peopleware, 2nd Edition, Dorset House cited that,
“Companies that sensibly manage their investment in people will prosper and eventually
The authors of the book state that if companies manage investment in people wisely, it
will reap the rewards in the future as the company grows. It will succeed in the long run because
the people within the company are the ones contributing to the growth of the company. Thus
entails the importance of taking care of the people within the company.
Caper Jones of A Practitioners Approach, Fifth Edition cited that, “Good estimating
approaches and solid historical data offer the best hope that reality will win over
impossible demands.”
The author of the book stated that in business, good estimating approaches and solid
historical data are beneficial tools to be taken advantage of. As to with research studies, one
does not jump to start right away, but the approach should start with solid historical data so that
awareness of the study be met with a hopeful result that will win over impossible demands.
Carl P. Zeithami & Thomas S. Bateman of Management Function and Strategy cited that,
function, involving people throughout the organization in the analysis, identification, and
Authors of the book state that planning is very important for every individual, work group,
or organization because it helps the systematic process during which decisions are made about
the goals and activities, just like companies using a manual system method to carefully plan on
what would be the possible solution to make the system work faster so that there is less
probability of errors in the activities, and in considering the need for a computerized system in
Related Studies
This section presents other related studies by the people who conducted studies similar
to the proponents that will also greatly help in the progress of the study. And it will also help the
Mark Dominic dela Torre stated that, “The concepts of a simple dream, a
determination, quality and perseverance are the forefront to any business that leads to
successful outcome.”
Having the concept of determination and assuring quality service to customers, the
proponents created an online software program to cater to company employees and agents in
making their job easier and more efficient thus delivering quality service and maximizing the
Gaudelyn C. Pantilo stated that, “The increasing demand gave us the idea how to
deal with our ongoing progress. It motivates us to meet their need efficiently.”
The company needs to continually diversify to meet the ongoing demands of the
business sectors today. Thus, proponents created an online software program for the company
to maximize their work force, easily tack all sales activities and to meet the demands of this ever
changing economy.
Kneener Lim and Antonette Goyenechea stated that, “Records security is also one of
the primary objectives and all the information received from its clients are confidential.”
The proponents created and designed a software program for the company to make the
system perfect where all the sales and client records should be kept, thus giving the assurance
that these files are secured and accessible for the advancement of the company.
Synthesis
The caption that is stated on the related studies by Kneener Lim and Antonette
Goyenechea and the studies that were conducted are related to the proponents' study because
these studies are concerned with the sales history of the company. Both studies are related in
the area of the importance in keeping all the records of sales and files of the clients of a
company and putting into account solid historical data of the company that could be used to
further improve the company’s growth in the future. It will give the assurance that these files are
secured and accessible for the advancement of the company. It also guarantees that people’s
job will be easier, faster and more efficient for the benefit of the company.
Definition of Terms
The following terms below are used verbosely during the study.
Operational Terms
The definition of terms are based on observable characteristics and how it is used in the
study.
Client. A person that can receive services from the employees and agents.
File. A receptacle that keeps loose objects such as papers or any collection of items.
Conceptual Terms
The definitions of terms are based on concepts or hypothetic ones, which are usually
Automated. The conversion of the process of automation has been already done.
storage and retrieval of data and is capable of processing large portions of data immediately.
Information. Is data that has been changed into a useful form of output.
Process. A series of actions, changes, of functions that bring about an end or a result.
Software. A computer terminology use to describe the unseen programming codes and