JBS

Operations Management - I

October 2012

1/5

Dr. Hima Gupta

Jaypee Business School

A Constituent of Jaypee Institute of Information Technology (Deemed to be University) A-10, Sector 62, NOIDA, 201 307, India.

MBA 2012-14 Batch; Trimester II October December, 2012

Course Code: 12MCOM02 Course Title: Operation Management -I Course Credit: 3 Session Duration: 90 Minutes per Session Name of the Faculty: Dr. Hima Gupta Email ID: hima.gupta@jiit.ac.in Course Introduction The course provides an introduction to the analysis of manufacturing systems using analytical and experimental models. It brings together useful models and modeling approaches that address a wide variety of manufacturing system design and operations issues. The study of systems of manufacturing entities such as machine tools, robots, and materials handlers. Emphasis is on mathematical description of integrated systems and system optimization. The course introduces a process approach to engineering design, manufacturing, and service applications. Models, modeling tools, solution approaches, and methodologies for analysis and improvement of processes, including the product development and manufacturing process are discussed. The science of process modeling and analysis is illustrated with case studies.

1. Course Objectives The students gained an improved understanding of overall Business System through the following objectives. a. How every organization transforms, through processes, a variety of inputs into products? b. To develop both quantitative and quantitative skills for managing operating systems. c. To analyze business process to uncover problems and improvement opportunities. d. To introduces quality and productivity improvement methodologies and tools, design and implementation for continuous improvement systems in organizations. 2. Learning Outcome of the Course The course is aimed to develop the knowledge and skill; Required to understand the operational activities carried out in any production or service unit. Familiar with the concepts & appropriate knowledge pertaining to the operational management and its relation with other management disciplines.

JBS

Operations Management - I

October 2012

2/5

Dr. Hima Gupta

How the companies can use Operation Management as competitive tool in the Global Market.

3. Text Book: Chase Richard B, Jacobs F Robert & Agrawal Nitin K: Operation Management For Competitive Advantage Latest Edition, The McGraw Hill Companies, New Delhi. 4. Additional Readings and References: Mahadevan B, Operations Management Theory and Practice, (2007), Pearson Education South Asia. Aswathappa K, Production & Operation Management (2006), Himalaya Publications Ltd. New Delhi. 5. Evaluation Details S. No. 1 2 3 4 5 Components Mid-Term Exam Case Analysis & Discussion Term Paper Project / Assignment End-Term Exam Total Weightage (%) 30 10 10 10 40 100 Week 4 All 8 9 12

6.1 Mid-Term Exam (30%) Mid-Term Exam will be based on class discussion, lectures, power points and assigned chapters in the textbook. This will be a closed book descriptive and problem solving questions based test on concepts and application. No class notes, textbook or help-sheets should be in your possession or accessed illegally during the test. Any violation will result in disciplinary action. 6.2 Case Analysis (10%) The students will be divided into groups & are required to submit the handwritten write up on the cases distributed in the class. The analysis should be based on the objective and the logical assessment of the issues rose in the case studies. 6.3 Term Paper (10%) The whole class will be divide into groups and the topic of the term paper will allocated in advance (preferably in the 2nd week of the trimester). Each group has to submit the paper in soft format as per the guidelines announced in the class. 6.4 Project/ Assignment (10%) Each group has to pick up one company (from any sector) and the coverage should be around any one of the topics mentioned in the teaching plan here as under. Once the topic is finalised, each group will start working on that project from the very first week of the trimester.

JBS

Operations Management - I

October 2012

3/5

Dr. Hima Gupta

6.4 End-Term Exam (40%) End-Term Exam will be at the end of the trimester and will cover the entire course. This will also be a closed book test based on conceptual and application based real life questions/ problem(s)/ Case(s). No class notes, textbook or help-sheets should be in your possession or accessed illegally during the test. Any violation will result in disciplinary action. 7. Pedagogy The required text book mostly cover all the aspects mentioned in the session plan, but beyond to that it is always advisable that the student will go through the readings to supplement his understanding of the topics in the course outline. Since some topics are beyond the text book referred and for that the class notes along with the reading materials will be provided. 8. Teaching Plan:
Session 1 Topics Introduction to the Field Learning Objectives 1. Operations Management 2. Why Study Operations Management? 3. Transformation Processes Defined 4. Operations as a Service 5. The Importance of Operations Management 6. Historical Development of OM 7. Current Issues in OM 1. Operations Strategy 2. Competitive Dimensions 3. Order Qualifiers and Winners 4. Strategy Design Process 5. A Framework for Manufacturing Strategy 6. Service Strategy Capacity Capabilities 7. Productivity Measures 1. Product Development Process 2. Economic Analysis of Development Projects 3. Designing for the Customer 4. Design for Manufacturability 5. Measuring Product Development Performance 1. Process Analysis 2. Process Flowcharting 3. Types of Processes 4. Process Performance Metrics Readings Ch. 1

In-class Exercise
Case: OM in Snacks; Page 21.

Operations Strategy & Competitiveness

Ch 2

Problem 3 & 4; Page 47

Product Design

Ch 4

Problem 4; Page 136

Process Analysis

Ch - 5

Problem 1, 2 & 8; Page 185 188.

JBS

Operations Management - I

October 2012

4/5

Dr. Hima Gupta

Manufacturing Process Selection & Design

Service Process Selection & Design

Facility Location

1. Process Selection 2. Types of Processes 3. Process Flow Structures 4. Product Process Matrix 1. The Nature of Services 2. Service Strategy: Focus & Advantage 3. Service-System Design Matrix 4. Service Blueprinting 5. Service Fail-safing 6. Characteristics of a WellDesigned Service Delivery System 1.Starbucks General Approach to Site Selection 2. Issues in Facility Location 3. Plant Location Methods 1. Basic Production Layout Formats 2. Process Layout 1. Product Layout 2. Group & Fixed Position Layout 3. Office Layout 1. Strategic Capacity Planning Defined 2. Capacity Utilization & Best Operating Level 3. Economies & Diseconomies of Scale 4. The Experience Curve Capacity Focus, Flexibility 1. Capacity Planning 2. Determining Capacity Requirements 3. Decision Trees 4. Capacity Utilization & Service Quality 1. Sales and Operations Planning 2. The Aggregate Operations Plan 3. Aggregate planning Techniques 1. Inventory System Defined 2. Inventory Costs 3. Independent vs. Dependent Demand 4. Single-Period Inventory Model 1. Multi-Period Inventory Models: Basic Fixed-Order

Ch - 6

Problem 4 & 8; Page 238

Ch - 7

Case: An Exercise for the design of Service Delivery Process; Page 307.

Tech. note - 11

Problem 2 &4; Page 498 499.

Facility Layout

Tech. note - 6

Problem 6, 7; Page 271 277.

Facility Layout continued

Tech. note - 6

Problem 10 & 11; Page 271 277.

10

Strategic Capacity Management

Ch - 11

Problem 1, 2, 3 & 4; Page 478 479.

11

Strategic Capacity Management Continued

Ch - 11

Problem 5; Page 479.

12 & 13

Aggregate Sales & Operational Planning

Ch - 14

Solved Problem; Page 612 615.

14

Inventory Control

Ch - 15

Discussion Question No. 9, Problem 6, 9.

15

Inventory Control continued

Ch - 15

Problem 14, 15 & 20.

JBS

Operations Management - I

October 2012

5/5

Dr. Hima Gupta

16

Material Requirement Planning

Quantity Models 2. Multi-Period Inventory Models: Basic Fixed-Time Period Model 3. Miscellaneous Systems and Issues 1. Material Requirements Planning (MRP) 2. MRP Logic and Product Structure Trees 3. Time Fences 1. MRP Example 2. MRP II and Lot Sizing 1. Work Center Defined 2. Typical Scheduling and Control Functions 3. Job-shop Scheduling 4. Examples of Scheduling Rules 1. Shop-floor Control 2. Principles of Work Center Scheduling 3. Issues in Scheduling Service Personnel 1. Job Design Defined 2. Job Design Decisions 3.Trends in Job Design

Ch - 16

Problem 1, 4; Page 699.

17

Material Requirement Planning (II) Operations Scheduling

Ch - 16

Problem 11 & 17; Page 701 & 703. Problem 1, 5, 6; Page 730731.

18

Ch - 17

19

Operations Scheduling - Continued

Ch - 17

Problem 7, 14 & 15; Page 731- 733.

20

Job Design

Tech. Note - 5

Discussion Questions 5, Problems 3, 4; Page 218 219.

Note: Harvard Cases will be given in the class. Date: 1st October, 2012

Course Coordinator: Dr. Hima Gupta