ACADEMIC AUDIT REPORT

M.S./M.Sc. (Q.M) & H.R.M.

PIQC/SUPERIOR UNIVERSITY LAHORE

PIQC INSTITUTE OF QUALITY PAKISTAN

Audit Findings:
A comprehensive academic audit was conducted by PIQC on June 14, 2009 in order to evaluate the effectiveness of M.S./ M.Sc (Quality Assurance Management) & Human Resource Management. Following strategy was followed during the course of this audit: Students feedback forms were circulated to the relevant students for obtaining the feedback based on blooms taxonomy. Students have to rate the learning level achieved in case of each topic taught in that particular subject class. Also they have to show the motivation level in each relevant topic. They were also asked the following questions: a) b) c) Consideration of topic from this course for research Application of this course in your present job Relevance of the subject to career in general Interviews of the students (in the categories of below average, average & above average) Informal interviews of the faculty members of H.R.M (Organizational Behavior, Compensation & Performance Management) and Q.A.M. ( Q.M.S. & Metrology) Following were my observations during the course of audit based upon my personal observations and suggestions from students and teachers: i) Class timing discipline is not being implemented by the students in its real perspective. Classes of both disciplines have to start at 09:30 a.m. but up to 11:30, the students were coming. And the instructors are marking their attendance as well. Now I wonder the time of lecture which has been passed how he / she should cover or make up. Timing discipline should be followed at every cost. ii) Class discipline should also be strictly followed. A presentation of assignment was being delivered by the students of M.S. Human resource Management. As soon as a group of students delivered the assignment, that group went out of the institute and same practice

was being followed by other fellows. I would strongly recommend that students must also attend the presentations of the fellow groups as well so as to enhance the learning levels. And instructors must also make this practice implement able. iii) Cheating, a very chronic problem. It has been pointed out by the extraordinary students of the class (H.R.M.) that this practice is followed up to the extent that they are saving their data in the memory of mobile phones and going to wash rooms for studying the same and then copying it in the class room. Mobile phone usage should be strictly prohibited at least during the course of exam in order to avoid the bad repute being created with this practice. iv) Theoretical levels of the topics are being addressed most rigorously but their practical level is poor in some of the areas as shown in the annexure attached in the coming sheets. It must be essential for every faculty member to discuss the relevant case studies with the students so as to inculcate the practical application of the theory. If it is possible some relevant videos or clips must also be arranged in order to create interest or motivation in the subject concerned. v) vi) vii) viii) ix) x) xi) M.S. and M.Sc levels should be treated on separate basis because the research is being primary element in case of M.S. programme whereas students belonging to M.Sc programme are mostly the practicing Managers. Library and net facilities are not available here at PIQC on Sunday. Scheduling of the courses should further be improved. If some of the classes have been missed, the topics should not be covered in the same time, a weeks time or so should be enhanced in order to cover the topic. Defined Course outcomes are not relevant to the course outline defined. So these objectives must be revised in relevance to the course curriculum and to enhance the analysis and synthesis levels of knowledge amongst the students. Facilities like generators & multimedia should be improved upon in this load shedding atmosphere. Schedules of the classes should be well organized. Deviation from the planned schedule should also be addressed in order to find out the root cause of the problems. It is suggested strongly to compare the plans both designed and implemented. Attitude problems have been reported by the students that the students coordinator is very rigid and deal with the students like enemies and no cooperation is available from her side. I have probed in to the matter but no solid point came out of the discussions with the students.

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Boxplot of Motivation Level of OB

Motivation Level

5 4 3 2 1

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Boxplot of Motivation Level of C & PM

Motivation Level

5 4 3 2 1

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Topic

INTEREST LEVEL FOR CHOSING TOPIC FOR RESEARCH FROM THIS COURSE

No.s of Respondants

20 15 10 5 0 Compensation & Performance Mgt O.B. & Leadership Recruitment & Selection No Yes May Be Not mentioned

SUBJECTS TO BE CHOSEN

APPLICATION OF THE COURSE IN JOB

No. of respondants

25 20 15 10 5 0 Compensation & Performance Mgt O.B. & Leadership COURSES Recruitment & Selection No Yes May Be Not mentioned

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Boxplot of Motivation Level of SPC

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Motivation Level

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Boxplot of Motivation Level of Metrology

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Boxplot of Motivation Level of QMS

Motivation Level

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INTEREST LEVEL FOR CHOSING TOPIC FOR RESEARCH FROM THIS COURSE
No.s of Respondants

6 5 4 3 2 1 0 SPC 1 3 3

5 No 2 1 1 0 Yes May Be

Metrology

QMS

SUBJECTS FROM WHICH RESEARCH TOPIC IS TO BE CHOSEN

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APPLICATION OF THE COURSE IN JOB

7
No.s of respondants

6 No 3 2 1 1 0 SPC Metrology SUBJECTS OF APPLICATION IN JOB 0 QMS 2 3 2 1 0 Yes May Be Not mentioned

6 5 4 3 2 1 0

Most of the participants respond that Quality Management system application in their job is on the higher level and application of SPC and Metrology is The upcoming slide on shows that SPC is most the relevant to the careers lower of students / professionals level. in

their job, then is the level of QMS and Metrology is least relevant to their careers in general

RELEVANCE OF THE SUBJECT TO CAREER IN GENERAL

8
No.s of respondants

7 6 No Yes 3 2 1 0 0 0 SPC Metrology SUBJECTS CHOSEN 1 0 QMS 1 0 May Be Not mentioned

7 6 5 4 3 2 1 0

CONCLUSIONS: Based upon the severity of problems encountered following is my proposed priority: Course objectives / targets should be redefined in line with the course outline taxonomy. Motivation level of students in the subjects of Metrology, SPC, Recruitment & Selection, Management is on the lower side. This is to be group discussions / by sharing views. Practical aspect of the courses should be primarily focused and every subject by real life case studies. Group discussions programmes should be focused separately. Cheating is very simple issue to be resolved. Just we have to announce our same policy should be implemented. Class timing and class discipline issues must be resolved immediately. Only provided and after 15 minutes, the student must be 15 minutes relaxation is to be marked absent and it should be the responsibility of the instructor. policy with regards to this issue and analysis as well as synthesis level in our students, not just the knowledge or of course must also be supported should further be enhanced keeping in view that we have to inculcate the comprehension level. M.S. and M.Sc Compensation and Performance enhanced by changing the teaching style / methodology/ by enhancing and keeping in view the blooms

PRESENTED & COMPILED BY