Workforce Development Unit Adult Care Prospectus November 2012 March 2013

Contents
Page 3 Introduction Page 4 How to Book Pages 5 to 25 Course Information Page 26 eLearning Packages Page 27 Useful Information

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Workforce Development Unit Mill House, North Street York, YO1 6JD T: 01904 553017 F: 01904 554446 wdu@york.gov.uk twitter.com/yorkwdu www.yorkworkforcedevelopment.org.uk

Introduction
This prospectus has been developed by the Workforce Development Unit within Adults, Children and Education (ACE) at the City of York Council. Our purpose is to improve the quality of peoples lives in York by developing a skilled, confident and competent adult care workforce who are able to deliver person centred care. The Adult Care workforce development strategy aims to develop a workforce who can work in partnership with carers, families and communities to support individuals to retain and regain their independence, providing care and support with skill, compassion and imagination. The Workforce Development Unit, ACE offer a wide range of development opportunities which are included in this prospectus. Our e-learning portfolio is at the back of this prospectus.

Who is the training for?

The training featured in this prospectus is available to anyone who supports York citizens with their care and support needs, both paid and unpaid. This is a very diverse workforce including organisations in the voluntary, statutory, private and independent sectors as well as unpaid carers/volunteers and staff employed directly by individuals receiving direct payments. Organisations outside of the City of York who are not commissioned by City of York Council may attend courses subject to availability, at a charge. Please contact the Workforce Development Unit for further information.

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To book a place on any of the training contact us by:

01904 553017 Workforce Development Unit, Mill House, North Street, York, YO1 6JD wdu@york.gov.uk www.yorkworkforcedevelopment.org.uk

What Happens Next

Confirmation of a place will be sent via email including times, venue and other relevant information.

Waiting Lists
If you are not allocated a place, you will be placed on a waiting list and we will contact you via email when another place is available.

Cancellation Policy
Delegates can cancel at any time up to 5 working days in advance otherwise there will be a charge of 50. Replacement of one delegate for another can be made at any time up to and including the day of the course. A copy of the cancellation policy is available upon request.

Course Refreshers
For those individuals that must have their training refreshed regularly we will contact you via email to ask you to book on to an available date.

Cant See What You Want?

If there is training or development you require that is not currently available in the prospectus, please email your requests to wdu@york.gov.uk which will be used to inform the planning of future training and development opportunities.

Feedback
We constantly strive to improve our service to the workforce we serve. Please feedback any comments or concerns you have to us. Follow us on:4

Course Details
Autism Awareness - NEW
Date(s) - Thursday 10th January 2013 Time - 09:00 to 13:00 Venue - Haxby Hall Facilitator - EMW Training Target Audience - All workers in adult services Course Outline - What is autism / Prevalence and causes / Terminology / The Triad of Impairments / Sensory Sensitivities / Mental Health Problems or Autistic behaviours / Other features Refresher - No refresher is required but delegates should regularly revisit knowledge and skills.

Basic Carer Awareness

Date(s) - Thursday 28th February 2013 Time - 09:30 to 13:30 Venue - Haxby Hall Facilitator - Frances Perry Target Audience - All workers in adult services Course Outline - This is a half day course. The course aims to enable people to identify unpaid carers; provide information about the support and services available locally and nationally; and help participants to signpost carers to appropriate sources of support. Refresher - No refresher is required but delegates should regularly revisit knowledge and skills.

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Basic Food Safety Awareness

Date(s) Monday 14th January 2013 @ 09:00 to 12noon Monday 18th February 2013 @ 10:00 to 13:00 OR 13.30 to 16:30 Venue - Haxby Hall Facilitator - Bespoke Training Target Audience - Staff working in a care setting that provides food and beverages. Course Outline - This is a half day course. To explore and discuss the importance of good food hygiene in food storage, preparation and service. The learners will be able, through continuous assessment and questioning, to identify the relevant key issues which allow us to produce safe food. Refresher - No refresher is required but delegates should regularly revisit knowledge and skills.

Continence Training- NEW

Date(s) - Friday 23rd November 2012 OR Friday 1st February 2013 Time - 09:30 to 15:00 Venue - Haxby Hall Facilitator - Rosemary Horseman Target Audience - All workers in adult services who work with service users in their own home or residential homes. Course Outline - This is a full day course. The course aims to increase the knowledge, understanding and competence of care staff involved in providing personal care for service users who experience Bladder and Bowel problems. Advice will be given regarding diet and fluids, skin care, continence products, sheaths and catheter care. Refresher - No refresher is required but delegates should regularly revisit knowledge and skills.

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Court Skills - NEW

Dates - Friday 22nd February 2013 Time - 10:00 to 16:30 Venue - Haxby Hall Facilitator - Talking Life Target Audience - All workers in adult services. Course Outline - This is a one day course for the benefit of the newly qualified, inexperienced or nervous social worker faced with the worrying prospect of a court appearance. The course is specifically designed to dispel the fears often felt by those encountering the legal system for the first time and recognises the increasing demands upon social workers to give persuasive and cogent evidence in court. Refresher - No refresher is required but delegates should regularly revisit knowledge and skills

Defensible Documentation- NEW

Dates - Thursday 31st January 2013 Time - 10:00 to 13:00 OR 13:30 to 16:30 Venue - Haxby Hall Facilitator - Bespoke Training Target Audience - All workers in adult services. Course Outline - Record & report writing are an integral part of caring and not bolt-on extras. The quality of your records & reports are reflection of your professional practice. This half-day course will help increase your success at creating clear records & reports that are meaningful and protect both the service user & yourself Refresher - No refresher is required but delegates should regularly revisit knowledge and skills

The WDU have provided 1543 available places on 106 courses for the Adults Workforce from April to September 2012!

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Dementia Awareness
Dates - Thursday 21st February 2013 Time - 09:45 to 16:30 Venue - Haxby Hall Facilitator - CQM Learning Target Audience - Domiciliary and Residential care staff Course Outline - To gain awareness of the common causes and symptoms of dementia, strategies for supporting people with dementia and current developments. Refresher - No refresher required but delegates should Regularly revisit knowledge and skills.

End of Life Care

Date(s) - Wednesday 6th March 2013 Time - 09:00 to 12noonm OR 13:00 to 16:00 Venue - Haxby Hall Facilitator - Selby College Target Audience - Relevant to anybody supporting individuals with a life limiting illness Course Outline - This is a full day course. This course will enhance a learners confidence and understanding of the topic of end of life care and provide the learner with some of the knowledge and skills needed to effectively support people with a life-limiting illness. Refresher - No refresher required but delegates should regularly revisit knowledge or skills.

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3 Day Essential Care Skills

Facilitator - Debbie Wilde Associates Target Audience - All new starters to Social Care Time - 09:30 to 16:30 Venue - Haxby Hall Day 1 Wednesday 5th December 2012 Tuesday 5th March 2013 To help recognise your role as a care worker by understanding the principles of care, confidentiality and person centred approaches as well as understanding the use of policies and procedures. Day 2 Wednesday 12th December 2012 Tuesday 12th March 2013 To help encourage communication using appropriate techniques including understanding the principles of good record keeping, understand person centered approach, recognising the need for Risk assessment, recognising risks to your personal well-being. Day 3 Wednesday 19th December 2012 Tuesday 19th March 2013 To enable participants to become familiar with the concept of the abuse of adults and minimise abuse within a care environment. It will give staff a clear understanding of individual accountability whilst clarifying roles and responsibilities. Refresher Each member of staff should only complete this course once, on commencement of employment.

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Fire Awareness
Date(s) Thursday 6th December 2012 OR Wednesday 20th March 2013 Time 09:00 to 10:30 11:00 to 12:30 13:00 to 14:30 15:00 to 16:30 Venue - Haxby Hall Facilitator - Vulcan Fire Training Target Audience - All staff who require basic fire awareness training Course Outline - This course will include 60 minute multi-media awareness session on fire fighting and a further 30 minutes practical exercise using a fire simulator. Refresher - To be refreshed annually.

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First Aid Awareness

Date(s) Monday 3rd December 2012 Monday 7th January 2013 Wednesday 30th January 2013 Monday 4th February 2013 Tuesday 26th February 2012 Thursday 14th March 2013 Time - 09:00 to 13:00 Venue - The Global Centre Facilitator - Securicare Target Audience - Those staff who require a basic level of Knowledge of First Aid Principles and their application. Suitable for Home Care and Residential Care. Course Outline - Basic life-saving skills and principles of first aid. Refresher - Refresher required every 3 years.

First Aid 3 day at Work

Date(s) - 5th, 6th and 7th March 2013 Time - 09:30 to 16:45 Venue - The Global Centre Facilitator - Securicare Target Audience - Those staff who wish to have a comprehensive knowledge of first aid. It is especially targeted at those who are to be Designated First Aiders at work. Course Outline - This is a 3 day course. Learn the skills and knowledge needed to achieve the standards of competence to carry out the duties of a Designated First Aider, as defined in the Health & Safety (First Aid) Regulations 1981. Refresher - Refresher required every 3 years. Follow us on:11

First Aid at Work 2 Day Refresher

Date(s) - 8th and 9th January 2013 OR 5th and 6th February 2013 Time - 09:30 to 16:45 Venue - The Global Centre Facilitator - Securicare Target Audience - A person who wishes to renew a valid First Aid at Work certificate. Course Outline - This is a 2 day course. The course aims to update and refresh the student's knowledge in as many areas of the full First Aid at Work syllabus as possible, while allowing time for revision and practice sessions in preparation for a final assessment. The course includes an update of First Aid knowledge and skills, and a revision of requirements in the workplace. Refresher - Refresher required every 3 years.

Inanimate Load Handling

Date(s) - Tuesday 12th February 2013 Time - 09:30 to 12:30 Venue - Groves Chapel Facilitator - York Teaching Hospital Target Audience - This course is suitable for anyone required to undertake the routine manual handling of inanimate loads, but not people, as part of their general roles and responsibilities. For example, Cooks, Domestic Assistants, Gardeners, Handy men etc. Course Outline - This is a half day course. This course includes information relating to legislative framework, anatomy and biomechanics, an ergonomic approach to risk assessment, lifting a box from a low level, pulling and pushing activities, high level storage, shelf stacking, problem solving, group work and equipment awareness. Refresher - No refresher required but delegates should regularly revisit knowledge and skills.

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Infection Control
Date(s) - Tuesday 4th December 2012 OR Wednesday 6th February 2013 Time - 09:30 to 12:30 Facilitator - Debbie Wilde Associates Target Audience - All staff employed in residential, day care or home care settings. Course Outline - This is a half day course. This course will ensure staff are aware of their role in relation to infection prevention and control as well as understand how measures such as effective hand washing help prevent the spread of infection. Refresher - No refresher required but delegates should regularly revisit knowledge and skills.

Learning Disability and Conflict Management

Date(s) Friday 7th December 2012 Friday 18th January 2013 Thursday 21st March 2013 Time - 09:30 to 16:30 Venue - Systems House Facilitator - Sarah Walker Target Audience - Available to Local Authority staff working with people with learning difficulties. Course Outline - This is a half day course. This course will help to identify the tasks that expose staff to risk, understand the triggers and factors that affect people's behaviour, consider the ice-berg theory, identify behavioural characteristics, how to reduce antecedents, to understand the autonomic responses to feeling threatened or intimidated. Refresher - No refresher required but delegates should regularly revisit knowledge and skills.

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Managing Challenging Behaviour- NEW

Date(s) Thursday 13th December 2012 Time 10:00 to 13:00 OR 13:30 to 16:30 Facilitator Bespoke Training Target Audience - All workers in adult services. Course Outline - This course will enable attendees to boost; their self-awareness, interpersonal and physical skills which will then increase their ability to select the right intervention, at the right time, for the right situation. Refresher - No refresher required but delegates should regularly revisit knowledge and skills.

Medication for the Home Care Workforce

Date(s) - Friday 25th January 2013 Time - 09:30 to 12:30 OR 13:30 to 16:30 Venue - Haxby Hall Facilitator - North Yorkshire and York PCT Target Audience - Care staff who are involved with the administration of medicines in domiciliary care settings and supported living. Course Outline - This is a half day course. To develop the knowledge and skills to competently administer medicines within a domiciliary care setting and to understand the need for accurate written documentation. Refresher - No refresher required but delegates should regularly revisit knowledge and skills.

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Medication for the Residential Workforce

Dates(s) - 15th and 22nd January 2013 Time - 09:45 to 13:00 Venue - Haxby Hall Facilitator - North Yorkshire and York PCT Target Audience - Care staff who are involved with the administration of medicines in residential homes. Course Outline - To develop the knowledge and skills to competently administer medicines within a care home and to understand the need for accurate written documentation. Refresher - No refresher required but delegates should regularly revisit knowledge and skills.

Mental Capacity Act Level 1

Date(s) - Wednesday 21st November 2012 OR Tuesday 11th December 2012 09:30 13:00 OR 13:30 17:00 Venue - Haxby Hall Facilitator - Community Links Target Audience - All levels of staff in social care and health organisations Course Outline - This is a half day course to develop a basic knowledge of the Mental Capacity Act. It will provide knowledge of Deprivation of Liberty Safeguards, the assessment process and what action should health/social care staff take if they think a person is being deprived of their liberty without authorisation. Refresher - No refresher required but delegates should regularly revisit knowledge and skills.

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Mental Capacity Act Level 2

Date(s) Friday 30th November 2012 Tuesday 29th January 2013 Friday 8th February 2013 Time - 09:00 to 16:00 Venue - Haxby Hall Facilitator - Community Links Target Audience - All levels of staff in social care and health organisations involved in assessing mental capacity and complex decision making or training others in decision making. i.e. Social Care Managers, Occupational Therapists, Nurses, Senior staff in residential and nursing homes. Course Outline - This is a one day course that will contextualise professional practice to current and emerging legislation and guidance so that staff are able to interpret legislation and to inform practice. It will improve and develop understanding of who should carry out mental capacity assessments, best interest decision making and how this is done. Refresher - No refresher required but delegates should regularly revisit knowledge and skills.

Mental Capacity Act Level 3

Date(s) - Friday 11th January 2013 OR Monday 25th February 2013 Times - 13:30 to 17:00 Venue - Haxby Hall Facilitator - Community Links Target Audience - Staff attending would be involved in implementation of the required policies and procedures in relation to the Deprivation of Liberty Safeguards part of the Mental Capacity Act 2005. Course Outline - This is a half day course that promotes the principles of MCA, developing understanding of restraint and deprivation. Delegates will understand what Deprivation of Liberty is and the difference between restrictions and deprivation of liberty as well as understand what Managing Authorities should consider before applying for Authorisation of Deprivation of liberty and how to apply Supervisory Bodies for Authorisation. Refresher - No refresher required but delegates should regularly revisit knowledge and skills. Follow us on:16

Mental Capacity Act Level 4

Date(s) Monday 21st January 2013 Friday 15th February 2013 Friday 8th March 2013 Time - 09:00 to 16:00 Venue - Haxby Hall Facilitator - Community Links Target Audience - Group Managers, Service Managers, Assistant Service Managers, Team Managers in Mental Health, Health Services and Assessment and Safeguarding, as well as other managers involved in complex decision making. Course Outline - To provide opportunities for discussion on practice issues around the implementation of the Mental Capacity Act and Deprivation of Learning Safeguards and consolidate previous learning. Delegates will be updated regarding case law, Office of the Public Guardian and Court of Protection and understand and be able to explain to others how to assess capacity. Refresher - No refresher required but delegates should regularly revisit knowledge and skills.

Mental Health First Aid

Date(s) - 7th and 8th January 2013 Time - 09:30 to 16:30 Venue - Haxby Hall Facilitator - EMW Training Target Audience - This is a 2 day course. The aim of this course is to give delegates the knowledge and confidence to recognise signs of mental health problems and encourage someone to seek the right help. Course Outline - This course includes how to spot the early signs of a mental health problem, feel confident helping someone experiencing a problem, provide help on a first aid basis, help prevent someone from hurting themselves or others, help stop a mental illness from getting worse, help someone recover faster, guide someone towards the right support, reduce the stigma of mental health problems. Refresher - No refresher required but delegates should regularly revisit knowledge and skills.
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People Handling
Date(s) Tuesday 11th December 2012 Tuesday 29th January 2013 Tuesday 5th February 2013 Tuesday 12th March 2013 Time - 09:30 to 16:30 Venue - Groves Chapel Facilitator - York Teaching Hospital Target Audience - This course is aimed at those who will be required to move and handle people as part of their work activities in order to support and assist customers with the mobility and care needs. Course Outline - This is a 1 day course. To enable attendees to have the skills to understand the theory and practice of safe manual handling of people. Refresher - Please see people handling refresher details.

People Handling Refresher

Date(s) Thursday 13th December 2012 Thursday 14th February 2013 Thursday 21st March 2013 Time - 09:30 to 12:30 OR 13:30 to 16:30 Venue - Groves Chapel Facilitator - York Teaching Hospital Target Audience - Staff who have already attended the in house one day People Handling course. Course Outline - This is a half day course. To update attendees of the course on the theory and practice of the safe manual handling of people. Refresher - Annually, no later than 18 months.
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People Handling Assessor Refresher

Date(s) - Thursday 17th January 2013 Time - 09:30 to 16:30 Venue - Groves Chapel Facilitator - York Teaching Hospital Target Audience - A refresher for staff who have already attended the 2 day People Handling Assessor course within the last 18 months. Course Outline - This is a 1 day course. This course will update attendees of the course on the theory and practice of the assessment of safe manual handling of people as covered previously in the full day people handling assessor training. Refresher - Annually, no later than 18 months.

Personal Safety and Lone Working

Date(s) - Monday 14th January 2013 Time - 13:00 to 16:00 Venue - Haxby Hall Facilitator - Bespoke Training Target Audience - All lone workers Course Outline - Raise awareness of the importance of personal safety for lone workers. Explore the risks staff may encounter during their working day and provide practical solutions and confidence to avoid or defuse potentially violent and aggressive situations. Refresher - No refresher required but delegates should regularly revisit knowledge and skills.

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Safeguarding Level 1 Alerter

Date(s) Wednesday 21st November 2012 Tuesday 11th December 2012 Thursday 24th January 2013 Wednesday 20th February 2013 Wednesday 27th March 2013 Time - 09:30 to 13:00 Venue - Haxby Hall Facilitator - Community Links Target Audience For all staff who have regular contact with vulnerable adults. We would also suggest that any administrative staff undergo Level 1 training as it provides a sound basic knowledge and awareness of Adult Abuse and what to do if someone reports concerns or allegations of abuse. Course Outline To enable participants to become familiar with the concept of the abuse of adults and minimise abuse within a care environment. It will give staff a clear understanding of individual accountability whilst clarifying roles and responsibilities. Refresher - As a general rule this should be refreshed every 3 years.

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Safeguarding Level 2 Responder

Date(s) Thursday 22nd November 2012 Wednesday 23rd January 2013 Thursday 28th March 2013 Time - 09:30 to 16:30 Venue - Haxby Hall Facilitator - Community Links Target Audience - This is a 1 day course. For staff within your organisation that will have to take a decision to refer the safeguarding concern to the Councils Safeguarding Adults team, e.g.; managers and team leaders. Course Outline - To provide participants with an understanding of their responsibilities within the multi-agency remit when dealing with disclosures. Enable staff to work effectively in accordance with local policies and procedures when responding to an alert. In addition to achieving the competencies set out in the alerter training. Refresher - As a general rule this should be refreshed every 3 years.

Safeguarding Level 3 Investigating

Date(s) - Wednesday 16th January 2013 Time - 09:30 to 16:30 Venue - Haxby Hall Facilitator - Community Links Target Audience -This is a 1 day course. These sessions are only available to those practitioners from Health, Social Services and Police who are able to conduct Safeguarding Adults Investigations. Course Outline - Consolidate prior learning and prepare staff for their role in the investigative procedure. Refresher - As a general rule this should be refreshed every 3 years.

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Supervisory Skills- NEW

Date(s) Friday 14th December 2012 Time 09:30 to 16:30 Facilitator Visionary Consultancy Target Audience Team Leaders, Supervisors and Managers Course Outline - To be able to provide you with an insight into basic supervisor skills and practice, in order to improve your confidence and knowledge when operating in a supervisors role. To be a more effective supervisor by showing an understanding of the necessary skills needed in this role. To understand how to get the best out of your team. Refresher - No refresher required but delegates should regularly revisit knowledge and skills.

Train the Trainer- NEW

Date(s) - Monday 4th February 2013 Time 09:30 to 16:30 Venue - Haxby Hall Facilitator - Visionary Consultancy Target Audience - All workers in adult services Course Outline - To learn instructional techniques, aims and objectives, training aids and equipment use, different training delivery styles, effective communication, giving feedback, transactional analysis, how to put a training session together for maximum impact, how we learn, group development, the learning ladder, learning styles, one to one coaching, practice sessions. Refresher No refresher required but delegates should regularly revisit knowledge and skills.

From April to September 2012 the WDU has taken 1655 bookings from the Adult Care Workforce!
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Bitesize Learning for Care - Day 1- NEW

Date(s) Monday 14th January 2013 Venue Conference Room 2 Mill House Facilitator CJ Group Target Audience All Adult Social Care Workers Staff can attend one or all of these sessions!
Bereavement 10:00 to 11:00 The four stages of grief Different religious customs Abnormal grief what to do and what not to do Epilepsy 11:15 to 12:15 What is epilepsy What causes it Types of seizure What to do in event of seizure Arthritis 12:45 to 13:45 What is arthritis How the joint work and causes of pain Helping clients cope with the condition Common medications Stroke Awareness 14:00 to 15:00 What is a stroke & recognition Possible causes Primary & secondary prevention Communication, cognitive, psychological and sensory difficulties Helping clients who have had a stroke

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Bitesize Learning for Care - Day 2 - NEW

Date(s) Thursday 14th February 2013 Venue Minster Room 20 George Hudson Street Facilitator CJ Group Target Audience All Adult Social Care Workers Staff can attend one or all of these sessions!
Parkinsons 10:00 to 11:00 What is it Causes and symptoms Coping strategies Tiredness, depression, communication difficulties Stoma Care 11:15 to 12:15 What is a stoma Helping clients who have colostomies and ileostomies Dietary management Care of client with constipation HIV 12:45 to 13:45 What is HIV Transmission routes Applying new information to work settings HIV services and referral Diabetes 14:00 to 15:00 What is it Type 1 &2 Role of insulin Triggers and symptoms and Hypo and Hyper glycaemia

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Welfare Benefits Unit (WBU)

WBU provide a second tier advice and training service to North Yorkshire and City of York, focusing on those in the voluntary and statutory sectors who deal directly with individuals claiming benefits. A brochure with details of up and coming courses through the WBU is sent out quarterly across Adults, Children and Education and Housing. To book a place on any of the courses available contact the Workforce Development Unit.

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e-Learning Packages
We have access to a number of e-learning packages. Some of the benefits reported by others include: Convenience Courses are accessible on your schedule Online learning does not require physical attendance at a course Learning is self-paced (not too slow, not too fast) You're unbound by time - courses are available 24/7 You're unbound by place - study at home, work, or on the road Read materials online or download them for reading later

Flexibility Online learning accommodates your preferences and needs - it's learner-centred Choose instructor-led or self-study courses Skip over material you already know and focus on topics you'd like to learn Use the tools best suited to your learning styles

Further details on e-Learning can be found on our website www.yorkworkforcedevelopment.org.uk

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Useful Information
City of York Council Staff The City of York Council Health and Safety team offers a range of free courses. For the latest details please look on Colin or the LA Portal (under H&S training). For further details please e-mail healthandsafetyteam@york.gov.uk York Carers Centre http://www.ycctraining.co.uk/ Skills for Care http://www.yor-ok.org.uk/downloads/wdu/elearning_resources1.pdf CAWD Care Alliance for Workforce Development The Care Alliance for Workforce Development (CAWD) aims to support employers in developing their managers and staff and to improve the knowledge and skill levels in adult social care thereby raising the quality of services for people who use them and their carers in North Yorkshire and York. http://www.cawd.org.uk/ Feedback We welcome feedback on all aspects of our service. If you have any comments or concerns about this prospectus, the learning and development opportunities we offer or the training you receive please let us know.

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