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Symmetra LX

200/208/230 V, 416 kVA

Operations Manual

Symmetra LX Rack-mount UPS

Symmetra LX Rack-mount Extended Run

Symmetra LX Tower UPS

Symmetra LX Tower Extended Run

990-1546, English, January 2004

TABLE OF CONTENTS
Chapter 1: Overview................................................................................................................. 1
PowerView................................................................................................................................................................. 1 Navigation ............................................................................................................................................................. 1 Functions............................................................................................................................................................... 2

Chapter 2: Getting Started....................................................................................................... 3


Turning on the UPS ................................................................................................................................................... 3 Powering Up the Load Equipment ............................................................................................................................. 4 Powering Down the Load Equipment ........................................................................................................................ 5 Bypass Operation ...................................................................................................................................................... 6 Language Setting ...................................................................................................................................................... 7

Chapter 3: Menu Commands ................................................................................................... 9


Command Reference ................................................................................................................................................ 9 Accessories Menu ................................................................................................................................................. 9 Control Menu......................................................................................................................................................... 9 Display Menu....................................................................................................................................................... 10 Diagnostics Menu ................................................................................................................................................ 11 Help Menu ........................................................................................................................................................... 11 Logging Menu...................................................................................................................................................... 11 Status Menu ........................................................................................................................................................ 12 Setup Menu ......................................................................................................................................................... 13

Chapter 4: Messages ............................................................................................................. 15


Troubleshooting....................................................................................................................................................... 15

Chapter 5: Maintenance ......................................................................................................... 21


Service .................................................................................................................................................................... 21

Copyright and Trademark Information


Entire contents copyright 2004 by APC Corporation. All rights reserved. Reproduction in whole or in part without permission is prohibited. APC, Symmetra, and InfraStruXure are registered trademarks of APC Corporation. All other trademarks are the property of their respective owners.

CHAPTER 1: OVERVIEW PowerView


This manual contains information on how to operate the UPS using the PowerView user interface. PowerView provides the ability to control, configure, and monitor the UPS. Figure 1: Typical PowerView Display

Navigation
Eight (8) PowerView Display menus allow you to perform functions and commands.

Menu Control Status

Description Provides power control commands, such as Load ON and Load OFF. Displays information regarding load, battery and power modules, voltage and electrical current. Allows the user to customize the UPS functionality. Allows monitoring of installed APC accessories, if they are present. Provides ability to log system events. Allows configuration of PowerView display settings. Provides detailed information useful in troubleshooting the system. Provides access to help information.

Setup Accessories Logging Display Diagnostics Help

CHAPTER 1: OVERVIEW
Functions
PowerView includes an alphanumeric display, navigation keys, status indicators, and an audible alarm. The tables below describe the status indicators and how to navigate between PowerView menus.

Figure 2: Display Panel

Status Indicator LOAD ON

Color Green

Status The UPS is supplying power to the load. It may be operating in any one of the following modes: On-Line, On-Battery, Command-Bypass, or Maintenance. A mains power failure has occurred, and the battery modules are supplying power to the load equipment. Power to the load is being supplied directly by the mains power source. The UPS is removed from the circuit. The UPS has detected an internal fault condition. An alarm message will appear on the PowerView display.

ON BATT

Yellow

BYPASS

Yellow

FAULT

Red

Navigation Keys Up

Name

Sound

Function

Short beep Short beep Short beep

Moves the selection arrow upward. Moves the selection arrow downward. Exits the current screen and returns to the previous screen. Programming mode only: when pressed until a short beep (up to one second) occurs, it exits the programming mode.

Down ESC Escape

Help Enter

Short beep Short beep Two short beeps One long beep

Opens context-sensitive help. Opens the selected menu item or setting. When pressed simultaneously for about 1 second, resets the PowerView RM interface. When pressed simultaneously for about 3 seconds, puts the interface in programming mode for installing new language program files.

ESC + ?

Escape + Help + Enter

CHAPTER 3: MENU COMMANDS Turning on the UPS


Follow the steps below to turn ON the UPS.

1. 2.

Turn ON AC utility power to the UPS. Perform this step if your configuration has loads. a) If load(s) are hardwired , ensure that each output circuit breaker in distribution panels are turned ON. If load(s) are plugged into the UPS , ensure that each UPS PDU output circuit breaker is turned ON. . .

or b)

3. 4. 5.

Turn ON the UPS input circuit breaker Turn ON the UPS System Enable switch After initialization, the Monitoring Screen appears, providing a concise view of key operating parameters. Chg Load Vin Vout Hz

Percentage of battery capacity available Percentage of power capacity used Input voltage Output Voltage Output Frequency Runtime expected based on battery capacity and connected load

Chg100%

Load 000% --------220 Vin 000 Vout 60Hz Runtime: 00hr 30min The factory default Monitoring screen is shown. Your actual screen may vary. After the PowerView has been inactive for 10 minutes (user settable), the display will revert to the Monitoring screen. >Control Status Setup Accessories Logging Display Diags Help 6.

Runtime

At the Monitoring screen, press any navigation key to open the Main Menu . This menu provides access to various submenus. To open a submenu, move the selection arrow to its item and press the ENTER key.

7.

CHAPTER 3: MENU COMMANDS Powering Up the Load Equipment


Follow the steps below to turn ON the output of the UPS and power the load equipment.

>Control Status Setup

Logging Display Diags

1. 2. 3.

Use ESC to view to Main Menu select CONTROL.

, and then

Accessories Help Graceful Turn Off Start Runtime Cal >Turn UPS Output On 4.

Scroll down and select the TURN UPS OUTPUT ON command. Confirm choice by selecting YES .

You will hear some clicking sounds and see message . In approximately 90 seconds, you will see message , and the green LOAD ON status indicator will be ON.

Confirm: Turn UPS ON CANCEL > YES, Turn UPS ON UPS HAS BEEN COMMANDED TO TURN LOAD POWER ON

UPS LOAD IS ON Press any key...

CHAPTER 3: MENU COMMANDS Powering Down the Load Equipment


Follow the steps below to turn OFF the output of the UPS and power down the load equipment.

>Control Status Setup

Logging Display Diags

1. 2. 3.

Use ESC to view to Main Menu select CONTROL.

, and then

Accessories Help Graceful Turn Off Start Runtime Cal >Turn UPS Output Off 5. 4.

Scroll down and select the TURN UPS OUTPUT OFF command. Confirm choice by selecting YES .

You will hear some clicking sounds and see message . In approximately 90 seconds, you will see message , and the green LOAD ON status indicator will be OFF. The output is now OFF. To fully power down the UPS, turn OFF the System Enable switch, and open the input circuit breaker.

Confirm: Turn UPS OFF NO, ABORT > YES, Turn UPS OFF UPS HAS BEEN COMMANDED TO TURN LOAD POWER OFF

6.

UPS LOAD IS OFF Press any key...

CHAPTER 3: MENU COMMANDS Bypass Operation


The bypass operation can be performed manually using the Maintenance Bypass Switch, or automatically using the PowerView to issue Commands. Command Bypass Procedure: The Command Bypass operation is done using commands on the PowerView display. This procedure is done when you want to bypass the UPS to directly supply power to the load while the UPS and input circuit breaker are turned ON. Follow the steps below to directly connect the output of the UPS to the branch circuit (mains) using the command bypass operation. 1. 2. 3. 4. 5. 6. Ensure that the input circuit breaker

is
is

turned ON.
Ensure that the System Enable switch turned ON. Use ESC to view to Main Menu select CONTROL.

, and then

Scroll down and select the UPS INTO BYPASS command. Confirm choice by selecting YES .

You will see message . In addition, the green LOAD ON and yellow BYPASS status indicators will be ON.

>Control Status Setup Accessories

Logging Display Diags Help

>UPS into Bypass Do Self Test Simulate Power Fail Graceful Reboot Confirm: UPS into Bypass NO, ABORT > YES, UPS into Bypass

UPS IS BYPASSED Press any key...

CHAPTER 3: MENU COMMANDS Bypass Operation (continued)


Maintenance Bypass Procedure: The UPS Maintenance Bypass switch is also used to supply power to the load. This procedure is done when you want to manually bypass the UPS to directly supply power to the load while the input circuit breaker is turned ON Follow the steps below to directly connect the output of the UPS to the branch circuit (mains) using the maintenance bypass operation. 1. 2. Ensure that the input circuit breaker

is
.

turned ON.
Turn ON the maintenance bypass switch

Language Setting
The factory default language of the user interface is English. You can change the language by downloading new firmware into the PowerView. French, German, Italian, and Spanish are available on the enclosed CD. Illustrations are representative. Your configuration may be different from the models shown in this procedure. To change the user interface language, perform the following steps.

1. 2.

Grab onto the door tabs

and gently pull forward and then up to remove the door. and display from the frame.

To remove the PowerView display; remove the screws

CHAPTER 3: MENU COMMANDS


3. 4. Remove the screws securing the display bracket to the PowerView. from the RJ-45 port on the PowerView.

Disconnect the UPS cable

5.

Connect the programming cable

(included) between the PowerView and the UPS cable.

Attach the RJ-45 connector to the port on the rear of the PowerView. Connect the female DB-9 connector of the programming cable to a serial port on the computer. Attach the UPS cable to the female RJ-45 connector on the programming cable.

6.

Locate the language program file to be downloaded into the UPS. Each language program file appears on the CD under the folder of its language (franois, espaol, etc.) with a .bin extension. Program files for additional language support or code updates may be available on the APC Web site. Place the PowerView in programming mode by pressing simultaneously the three keys on the right (ESCAPE, HELP, and ENTER) for about three seconds, until the PowerView emits a long beep. The LCD will display the Programming screen. To leave the Programming screen before starting a file transfer (step 6), press ESC until it beeps (about one second).

7.

8.

Start HyperTerminal or another terminal emulation program on the computer. Set the communication parameters to 8 bits, no parity, no flow control, 1 stop bit, and 19,200 bps. After establishing a connection, use the Xmodem protocol to transfer the language program file from the CD or your download folder to PowerView. When the file transfer is complete, the PowerView will reset itself and display the Startup screen in the new language.

9.

If the file transfer fails, PowerView will reset itself. Retry the file transfer by repeating steps 6 and7.

10. Quit the terminal session. 11. Disconnect the programming cable on the RJ-45 port on the PowerView. 12. Connect the UPS cable to the RJ-45 port on the PowerView 13. Install the display bracket to the rear of the PowerView by securing the two screws to the display. 14. With two hands, grip the display and gently snap the tabs onto the frame. 15. .Secure the PowerView display by tightening the two screws to the UPS frame.

CHAPTER 3: MENU COMMANDS Command Reference


The following sections describe the details of each command. Commands are organized according to the menu hierarchy in the PowerView.

Accessories Menu
The Accessories menu allows you to monitor APC accessories if they are installed. Note that the PowerView must be connected to the computer interface port at the back of the UPS frame in order to monitor internal accessories.

Control Menu
Use the Control menu and its submenus to control how power flows to and from the UPS. Menu Item Turn UPS Output On/Off Do Self Test Function Controls the delivery of output power to connected equipment.

Initiates a system of self-testing and diagnostics. An error message is displayed when a problem is detected. Simulates a power failure/return to test servers recognition of failure event.

Simulate Power Fail(ure) Graceful Reboot

Initiates a signal for the server to shutdown. After user-defined Low-Battery Duration plus Shutdown Delay, the output power is switched off for the duration of the userdefined Return Delay. Then the output power is switched on again. See SetupShutdown to set these time delays. PowerChute software must be used on the server for it to be properly shutdown.

Graceful Turn Off

Initiates a signal for the server to shut down. After the user-defined Low-Battery Duration plus Shutdown Delay, the output power is switched off. Use the SetupShutdown menu to set these times. PowerChute software must be used on the server for it to be properly shutdown.

Start/Stop Runtime Cal(ibration) UPS into/out of Bypass

Calculates an accurate battery runtime measurement. Delivers load output power from battery source. Discharges battery to 25% of capacity. Battery capacity must be at 100% to execute this test. Controls the bypass function. When in the bypass mode, power is delivered directly from utility source to load equipment.

CHAPTER 3: MENU COMMANDS


Display Menu
The Display menu lets the user customize the PowerView display. Display Date/Time Function Sets the correct date and time. Options Date: dd-mmm-yyyy EX:11-Aug-2003 Time: hh:mm:ss EX: 21:36:10 Password Protects against unauthorized configuration changes. Valid characters include: AZ, or 09; type _ to complete. 1, 2, 5, 10(default); 30 minutes; 1, 2, or 4 Hours; or Forever

Password

Sets a password.

Timeout

Sets the inactivity timer.

Invalidate

Puts password into effect. Prevents unauthorized changes to the UPS configuration. Displays PowerView model number, serial number, date of manufacture, and revision information. Sets audible alarm (beeper) criteria. Not used with the UPS. Power Failure, Power Failure +30 seconds, Low Battery, or Never Off, Low(default), Medium, or High

Information

Beeper At UPS

At Display

Sets parameters for the audible alarm in the PowerView.

Volume

Sets audible alarm volume.

Click

Sets sound when pressing display buttons. Sets LCD screen contrast. Customizes the information displayed on the Startup screen.

On(default), Off

Contrast

0,1,2,3,4,5,6, or 7 Use factory defaults when possible.

Config

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CHAPTER 3: MENU COMMANDS


Diagnostics Menu
The Diagnostics menu provides information for use in troubleshooting. Menu Item Fault and Diagnostics (Main) Intelligence Module Redundant Intelligence Module Power Modules Batteries Function Displays current system fault and diagnostic information of that fault. Displays detailed intelligence module status and information.

Displays detailed redundant intelligence module status and information.

Displays detailed power module status and information. Displays detailed battery module status and information.

Help Menu
To access PowerView online help screens, press the SCROLL UP and SCROLL DOWN keys simultaneously to access context sensitive help.

Logging Menu
The Logging menu lets you customize the UPS log. Menu Item Function Logs the most recent 64 events. Point to an entry and press the ENTER key for more information on that event. Records the total number of transfers to battery, low battery, faults, and on-battery runtime events. Allows different types of events to be included or excluded from the log. Event types include Power Events, UPS Controls, UPS Faults, and User Activity. On (default), Off

View Log

View Statistics

Configure Logging

Power Events UPS Control UPS Faults User Activity Measure UPS Events

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CHAPTER 3: MENU COMMANDS


Logging Menu (continued)
Menu Item List Event Groups Power Events UPS Control Events User Activities UPS Fault Events Measure UPS Events Clear Log Clears the view log. Does not clear the active event lists. Function Lists the specific events in each group.

Status Menu
The Status menu displays information regarding load, battery and power modules, voltage, and electrical current. Menu Item Vin Vout Iout % load assuming no redundancy % load allowing for n+ redundancy Function Displays input voltage(s), output voltage(s), and output current information.

Compares the current load to the total capacity of all power modules.

Compares the current load to the total capacity of all power modules except the power modules that are set aside by the Fault Tolerance alarm threshold. For example, if there are four power modules installed, and the fault tolerance alarm threshold is set to 1, this percentage of load uses only 3 power modules for the calculation. See Setup-Alarms to set the redundancy level. Displays the measured input and output frequencies.

Frequencies Battery Status Screen Power Module Status Screen Alarm Thresholds Status Screen Miscellaneous Status Screen

Displays battery module capacity, runtime, and status information.

Displays power module capacity, fault tolerance, and status information.

Displays the user-defined alarm settings. See Setup-Alarms to set these alarm thresholds. Displays the summary result Self Test, Last System Transfer, Operating Mode, and status of Intelligence and redundant intelligence modules.

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CHAPTER 3: MENU COMMANDS


Setup Menu
The Setup menu lets the user customize the UPS functionality. Menu Item Function Sets the shutdown parameters in the event of a utility power failure. Sets the number of minutes an audible alarm sounds before the UPS shuts down due to battery exhaustion. Sets the additional runtime for computer issuing shutdown command if it needs additional time to shut itself down. Sets the delay interval that allows utility power to stabilize before the system goes back online after a utility power failure. Sets the minimum battery capacity necessary before repowering the load when returning from an extended utility power failure. Sets all settings to factory defaults. The UPS output will phase lock to the input within this range. 50 3 Hz, 50 0.1 Hz, 60 3 Hz, 60 0.1 Hz, Full range tracking None Options

Shutdown

Low Batt(ery) Dur(ation)

2(default), 5, 7, 10, 12, 15, 18, or 20 minutes

Shutdown Delay

0, 20(default), 60, 120, 240, 480, 720, or 960 seconds 0(default), 20, 60, 120, 240, 480, 720, or 960 seconds 0(default), 15, 25, 35, 50, 60, 75, or 90 seconds

Return Delay

Return Battery Capacity

Defaults Output Freq(uency)

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CHAPTER 3: MENU COMMANDS


Setup Menu (continued)
Menu Item Alarms Redundancy Function Sets the alarm thresholds. An audible alarm sounds if the redundancy falls below this level. An audible alarm sounds when the load exceeds this limit. (Upper value is limited by the maximum power of the UPS.) An audible alarm sounds if the available runtime falls below this level (Hours:min). None 0(default), 1, or 2 Options

Load

Never(default), 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, or 12 kVA

Runtime

0:0(default),5m, 10m, 15m, 30m, 45m,1h, 2h, 3h, 4h, 5h, 6h, 7h, or 8h Go to Bypass or Drop Load

Bypass

In the unlikely event that both the UPS fails and the input voltage or line frequency is outside of normal range, this option lets you choose to go into Bypass mode or drop the load. Select the configuration that you wish to move UPS data into or out of, and t hen select the direction that you wish to move the data. Note: Copying data between different voltage versions may not yield optimum results; in particular, the output voltage selection should be reviewed by the user. Copying between different product lines may leave some parameters in the target UPS set to factory defaults, especially when copying from a product with less capability to one with more capability.

Copy

Options include: Configuration Number, from UPS to Display, and from Display to UPS. Copy command definition found in Powerview manual, 990-0142, page 11.

Other Self Test

Remaining user-defined settings. The UPS can automatically test itself at this user-specified interval. At Power On, 7 days, 14 days(default) , or Disabled

UPS ID

Assigns an eight-character text string to a system. Sets output voltage. Selection depends upon system configuration. US/JAPAN: 200V, 208V, 240V INTERNATIONAL: 220V, 230V, 240V

Output

Vout Reporting

Reports the most significant output voltage.

Auto

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CHAPTER 4: MESSAGES Troubleshooting


The PowerView reports various messages on the display, including alarm status and changes in system configuration. This section lists all the PowerView display messages, what each means, and an appropriate corrective action. More than one of these messages may occur at one time. If this happens, be sure to review all of the messages for a better understanding of the system condition.

PowerView Message Start-Up #Pwr modules changed since last ON.

Meaning At least one power module has been added or removed from the UPS since the last time the Pwr ON command was issued. At least one battery module has been added or removed from the UPS since the last time the Pwr ON command was issued. There is no redundant intelligence module installed and working.

Corrective Action No corrective action necessary. Proceed with the startup.

#Batteries changed since last ON.

No Redundant Intelligence Module (IM).

Proceed with the startup or abort the startup and install anew IM. Note: Without two functioning IMs, there is no redundancy in the event of an IM failure.

Batt capacity less than Return Batt Cap.

The battery capacity of the UPS is less than the user specified minimum battery capacity required to turn on the load.

Option 1: Abort the startup and allow batteries to recharge. Option 2: Continue startup, with less than minimum battery capacity. Option 1: Improve the frequency of the incoming voltage. Option 2: Widen the range of the acceptable incoming frequency with the PowerView. (Startup>Setup>OuputFreq) Option 3: Proceed with startup. Normal bypass is not available and system may start on battery power.

Input Freq outside configured range.

The input frequency to the UPS is outside the configured range. The output frequency will not synchronize with the input frequency. Normal bypass is not available. The system will start on-battery.

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CHAPTER 4: MESSAGES

PowerView Message Start-Up (continued) AC adequate for UPS but not for bypass.

Meaning

Corrective Action

The UPS will function on-line with the input voltage, but in the event that bypass is required, the input voltage is not adequate to power the load equipment.

Option 1: Improve the incoming voltage. Option 2: Proceed with startup. Normal bypass is not available. Option 1: Abort startup until acceptable input voltage is present. Option 2: Proceed with startup. Battery will be discharged.

Low/No AC input, startup on battery.

Input voltage is not adequate to start the UPS. If startup proceeds, the UPS will function from battery.

General Status

# of batteries increased. # of batteries decreased. # of Pwr Modules increased. Intelligence Module inserted. Intelligence Module removed. Redundant Intelligence Module inserted. Redundant Intelligence Module removed. # of External Battery Cabinets increased.

At least one battery module has been added to the system. At least one battery has been removed from the system. At least one power module has been added from the system. An intelligence module has been installed in the lower IM slot. An intelligence module has been removed in the lower IM slot An intelligence module has been installed in the upper IM slot.

No corrective action necessary.

An intelligence module has been removed in the upper IM slot.

At least one external battery cabinet has been connected to the frame. At least one external battery cabinet has been disconnected from the UPS.

# of External Battery Cabinets decreased.

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CHAPTER 4: MESSAGES

PowerView Message General Status (continued) Redundancy Restored.

Meaning

Corrective Action

Power module redundancy loss occurred and was restored. Either additional modules have been installed or the load has been reduced. The load exceeded the load alarm threshold. The situation has been corrected because either the load decreased or the threshold was increased. The system runtime dropped below the configured minimum runtime and was restored. Either additional battery modules were installed, the existing battery modules were recharged, the load was reduced, or the threshold was raised.

No corrective action necessary.

Load is No Longer above Alarm Threshold.

Min Runtime restored.

Module Failure

Bad Battery Module. Bad Power Module. Intelligence Module is installed and failed. Redundant Intelligence Module is installed and failed.

A battery module failed and requires replacement. A power module failed and requires replacement. The intelligence module in the lower IM slot has failed.

Refer to installing modules in the Physical Installation or Service Manual.

The intelligence in the upper IM slot has failed.

Threshold Alarm

Load is above kVA alarm threshold.

The load has exceeded the user specified load alarm threshold.

Option 1: Reduce the load. Option 2: Use the PowerView interface to raise the alarm threshold. Option 1: If possible, install additional power modules. Option 2: Decrease the load. Option 3: Disable the redundancy alarm by setting redundancy to zero. (Startup>Setup>Alarms> Redundancy>Zero)

Redundancy has been lost.

The UPS no longer detects redundant power modules. Either power module(s) failed or the load increased.

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CHAPTER 4: MESSAGES

PowerView Message Threshold Alarm (continued) Redundancy is below alarm threshold.

Meaning

Corrective Action

Actual power module redundancy has fallen below the user specified redundancy alarm threshold. Either power module(s) failed or the load has increased.

Option 1: If possible, install additional power modules. Option 2: Decrease the load. Option 3: Use the PowerView to decrease the redundancy alarm threshold. (Startup>Setup>Alarms> Redundancy) Option 1: Allow the battery modules to recharge. Option 2: If possible, increase the number of battery modules. Option 3: Decrease the load. Option 4: Use the PowerView to decrease the minimum runtime alarm threshold. (Startup>Setup>Alarms> Runtime)

Runtime is below alarm threshold.

The predicted runtime is lower than the user specified for the minimum runtime alarm threshold. Either the battery capacity has decreased or the load increased.

Bypass

Bypass is not in range (either freq or voltage).

The frequency and/or voltage are out of acceptable range for bypass. This message occurs when the UPS is online and indicates that the bypass mode may not be available if required. The system may start on-battery.

Option 1: Decrease the sensitivity to input frequency. (Startup>Setup>OutputFreq) Option 2: Correct input voltage to provide acceptable voltage and/or frequency. Call your contract service provider or APC Technical Support.

Bypass contactor stuck in bypass position. Bypass contactor stuck in on-line position. UPS in bypass due to internal fault. UPS in bypass due to overload.

The UPS is positioned in the bypass position and cannot go on-line.

The UPS is positioned in the on-line position and cannot go to bypass.

The UPS has transferred to bypass mode because a fault has occurred.

The load exceeded the system power capacity. The UPS has switched to bypass mode.

Option 1: Decrease the load. Option 2: If possible, add power modules to the system. No corrective action necessary.

System is in Maintenance Bypass.

The UPS is in bypass because the maintenance bypass switch is in the On position.
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CHAPTER 4: MESSAGES

PowerView Message General Fault On Battery.

Meaning

Corrective Action

The UPS is in the on-battery mode. The battery modules are being discharged.

No corrective action is necessary. Note: Runtime is limited in duration. Prepare to shutdown the UPS and the load equipment, or restore incoming voltage. Refer to module replacement procedure. Call your contract service provider or APC Technical Support.

Need Bat Replacement. UPS Fault.

One or more battery modules are in need of replacement. A fault occurred in a power module. The UPS Fault message always occurs when there is a bad power module failure message. The UPS has shutdown because an overload occurred and bypass is not available.

Shutdown or unable to transfer to Batt due to overload.

Option 1: Reduce the load to eliminate overload. Option 2: If possible, add power modules to eliminate overload. Option 3: Replace failed power modules to eliminate overload. Note: If bypass is not available because of a power failure, wait for power to be restored. If there is a utility problem, have it corrected.

Load Shutdown from Bypass. Input Freq/Volts outside limits. Fault, Battery Charger Failure. Fault, Bypass Relay Malfunction.

The UPS shut the load down while it was on bypass, because the input power went out of acceptable range. The battery charger in one or more power module(s) failed. The bypass relay has malfunctioned.

Correct the input voltage problem.

Refer to module replacement procedure. Call your contract service provider or APC Technical Support. Replace overheated module. Refer to module replacement procedure.

Fault, Internal Temp exceeded normal limits.

The temperature of one or more battery modules is too hot.

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CHAPTER 4: MESSAGES

PowerView Message General Fault (continued) Input circuit breaker tripped open.

Meaning

Corrective Action

The input circuit breaker on the UPS tripped open. Input voltage is disconnected to the UPS.

Option 1: If this occurs in conjunction with an overload condition, decrease the load and reset the breaker. Option 2: If no overload condition exists, reset breaker. If it trips open again, call your contract service provider or APC Technical Support.

System level fan failed.

A cooling fan in the UPS frame failed.

Call your contract service provider or APC Technical Support. Replace the intelligence module. Refer to module replacement procedure.

The Redundant Intelligence Module (IM) is in control.

The intelligence module in the lower IM slot has failed or is not installed. The intelligence module in the upper IM slot is managing all activity. The communications between the MIM and at least one other module failed.

IIC inter-module communications failed.

Call your contract service provider or APC Technical Support.

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CHAPTER 5: MAINTENANCE Service


If the UPS requires service, do not return it to the dealer! Follow these steps: 1. 2. 3. Review the problems discussed in the Messages chapter to eliminate common problems. Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common UPS problem! If the problem persists, call customer service. If the UPS is under warranty, repairs are free. If not, there is a repair charge. 4. 5. 6. Pack the UPS in its original packaging. If the original packing is not available, ask customer service about obtaining a new set. Pack the UPS properly to avoid damage in transit. Never use polystyrene beads for packaging. Damage sustained in transit is not covered under warranty. Mark the RMA# on the outside of the package.

www.APCturkey.com

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