NovaStor Helps MSPs Rescue Medical Offices In The Grip Of Ransomware NovaStor Partner, BackupServer, spent the week

of Halloween, helping their clien ts to overcome a very real nightmare. Agoura Hills, CA, November 21, 2012 -- NovaStor Partner, BackupServer, spent the week of Halloween, helping their clients to overcome a very real nightmare. A v irus targeted specifically at dental offices and practice management software ha d attacked, and taken control of a client s servers. The only thing accessible - a s plash screen demanding thousands of dollars to purchase an ID number that would supposedly restore access. Once BackupServer was on site, the full scope of the problem became clear. All a pplications requiring database access, shared drives, and X-Ray images were comp letely immobilized. Multiple years of digital X-Rays, charting, patient records, scheduling and office documents were being held captive within compressed and e ncrypted files. Although fixes had been found for early versions of the virus, this new and more dangerous version was an entirely new threat. Once the system becomes infiltrat ed, the self-replicating virus leaves little option beyond completely wiping the infected machines clean and completely reinstalling software from scratch. Fortunately for the client, BackupServer using NovaBACKUP xSP as their platform for delivering managed backup services, was able to act quickly to completely re store the client s data to its former state. BackupServer maintains multiple version s of the customer s data, protected in multiple locations. While a virus could only affect the client s local data set, their offsite data backups remained untouched. Following a few precautionary steps, BackupServer was able to quickly employ Nov aBACKUP xSP to start the restore process. Once started, they were able to rebuil d, install and update all servers to current security standards within several h ours. Easily, the most helpful asset to BackupServer technicians in the last two weeks ha s been our NovaBACKUP xSP. We dealt with a nasty virus that archived and encrypt ed each important file. We managed to retrieve every damaged file with our backu p solution. Within several hours, the office was operational with zero data loss . This would have proved to be impossible without NovaStor, says Cliff Dungey (Pres ident, BackupServer/Complete Technology Solutions Inc.). Links for additional information NovaBACKUP xSP 14.0 www.novastor.com/xSP BackupServer/Complete Technology Solutions Inc. www.backupserver.ca Service Provider Software www.novastor.com/en/software/msp About NovaStor: NovaStor (www.novastor.com) is a leading international provider of software solu tions for enterprise backup and restore. NovaStor provides software, SaaS soluti ons and services for local and online backup, restore and retention of businesscritical data. Clients include home, mobile, and SMB users, service providers as well as international corporations. NovaStor's cost-effective solutions are pla tform- and hardware-independent and ensure that optimal technological and econom ical use is gained from the customer's existing and future IT environment. NovaS tor is headquartered in Switzerland (Zug), has offices in Germany (Hamburg) and the USA (CA, Agoura Hills), and is represented in numerous other countries throu gh partnerships. Contact: Mike Andrews

NovaStor 29209 Canwood Street Agoura Hills, CA 91301 +1 0 805 579 6700 +1 0 805 579 6710 mike.andrews@novastor.com http://www.novastor.com