March 2002 3035 - All Active Solutions

NSSG SUPPORT SOLUTIONS
3035 - ALL ACTIVE SOLUTIONS March 2002

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Copyright 2001, Konica Business Technologies, Inc.
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DESCRIPTION: How to reset an F86 code. SOLUTION: F86 occurs when the waste toner collection box is full. To reset an F86 code, perform the following steps: 1. Install a new (or empty the) waste toner [[collection box| IMAGE V:\BITMAPS\JRC036.BMP SCROLL]]. 2. Access the 47 mode (power the machine OFF, hold down the 4 and 7 keys, and power the machine ON). 3. Enter 94 using the keypad. 4. Press the start/print key. 5. Power the machine OFF then ON to exit the 47 mode. DESCRIPTION: F43 while copying. SOLUTION: PROBABLE CAUSES: 1. The optics temperature fuse is open. Replace the fuse (p/n 540088412). 2. The L1 terminals are not making proper contact with the lamp. Reinstall the lamp, and ensure that there is good contact from the terminals. Verify that the lamp pressure spring (p/n 540061690) is not broken or detached. 3. Loose hardware has dropped into the optics area, and is causing the optics to stop short of the restart/brake sensor (PS5). Remove any loose hardware from the optics area. 4. The optics cable and spring are worn preventing the optics unit from reaching home. Replace the cable (p/n 540061111) and spring (p/n 540061480). Note: If the cable and spring were replaced recently, ensure that the optics positioning jig is used (p/n 00M6-1-00). 5. The glass stopper plate assembly is malformed, and the exposure unit is contacting it. See 3035 [[Technical Bulletin #33| IMAGE V:\BITMAPS\JRC071.BMP SCROLL]. Order the new style glass stopper plate assembly (p/n 5400-6363), and scale plate assembly (p/n 0481-1201). 6. The optics slide shaft holder has dislodged from the main reflector base assembly. This causes the lamp assembly to bind on the optics shaft. Reposition the optics slide shaft holder. 7. F43 intermittently. Faulty/binding toner motor (M6). Ensure there is no binding in the toner hopper and toner hopper drive gears. Replace toner motor. There is a new toner motor kit available (p/n 5400-K120). Order the new style toner motor cover also (p/n 540032191). See 3035 [[Technical Bulletin #88| IMAGE V:\BITMAPS\JRC054.BMP SCROLL]]. 8. The optics cable, optics shaft, and optics bushings are worn. Replace the optics cable (p/n 540061111), optics shaft (p/n 540061090), and the optics bushings (p/n 540076042). 9. The machine has an old style AC driver board. Upgrade the AC driver board to the new style (p/n 5400-9085). The new style is identified by the letter T on IC2. The new style boards were put into production starting with s/n 542224652. 10. The optics drive motor (M2) has failed. Inspect the optics drive motor for sluggishness or binding. Replace M2 (p/n 540080020) as necessary. DESCRIPTION: ST205S, J72. SOLUTION: PROBABLE CAUSES: 1. The programming is incorrect. On the sorter CB, ensure that hardware dipswitch 1-1 is ON, and all other switches are OFF. In the 25 mode, ensure that software dipswitches P03, and P59 are set to 5. 2. The exit sensor (PS202) is out of adjustment. Perform the [[sensor adjustment.| IMAGE V:\BITMAPS\JRC013.BMP SCROLL]] a. Turn the power OFF and remove the rear cover to expose the sorter CB. b. Check PS202 for dust or dirt; clean as required. c. Turn VR1 on the sorter CB fully clockwise. d. Set hardware dipswitches 1, and 2 to the ON position. Close all covers, including the lower linked interlock (MS203). e. Turn the power on while pressing SW1 on the sorter CB. Press SW1 seven times; this will cause the indexer to begin to lower. When the indexer has reached the 11th, 12th, or 13th bin, press SW1 again to stop the lowering of the indexer. f. Turn VR1 on the sorter CB fully counterclockwise; this should turn LED A OFF. If it does not, turn it OFF by blocking the LED 202 light path to PS202 with a piece of copy paper. g. Turn VR1 clockwise very slowly until LED A lights up; then, continue turning to one mark beyond that point. h. Reset hardware dipswitches 1 and 2, reinstall the rear cover, and check the operation to confirm that the copies are properly fed to all 20 bins. 3. The sorter has a level 16 EPROM installed. Install the level 18 EPROM (p/n ST20563-18.0) on the sorter Copyright 2001, Konica Business Technologies, Inc. March 2002 SOLUTION ID: 29,565 USAGE: 103 SOLUTION ID: 11,285 USAGE: 467
SOLUTION ID: 16,367 USAGE: 164
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CB. 4. The conveyance shaft holders are dry causing the shafts to bind. Clean and lube the conveyance shaft holders. 5. The indexer height is out of adjustment. Verify the [[indexer height| IMAGE V:\BITMAPS\JRC011.BMP SCROLL]] , and retime the indexer pulleys the timing belt may have jumped out of position. 6. The exit drive gear is worn and needs replacing. As a temporary countermeasure, remove the exit rollers attached to left side door. Replace the exit drive gear (p/n 048677080). 7. The home position sensor (PS204) has failed. Replace the sensor (p/n 037185010). 8. The exit detect sensor (LED202) and (PS202) have failed. Replace LED202 (p/n 037187030) and PS202 (p/n 037187020). 9. The sorter conveyance belts are loose. Replace the conveyance belts (p/n 037145490). 10. The paper exit guide is malformed. This slows paper feed timing. Reform or replace the paper exit guide (p/n 037145130). 11. The sorter is not aligned properly to the main body preventing the linked interlock (MS203) from being actuated. Ensure that the interlock switch is actuated. If the sorter is not level, adjust the rail height. 12. J72, only when feeding from the DB201. There is a timing problem between the drawer base and the main body. See 3035 [[Technical Bulletin #16| IMAGE V:\BITMAPS\JRC078.BMP SCROLL]]. Adjust VR1 on the PFU drive board as necessary. 13. The main CB has failed. Ensure that PS202 has been adjusted to specification. The sorter will work in diagnostics and the main body will function without the sorter. CN1-2 of the sorter CB is reading 5V DC which indicates the sorter is in a normal state. This indicates the problem is not with the sorter but with the main body CB. Replace the main CB (p/n 5402-9017). DESCRIPTION: How to add toner, 3035. SOLUTION: Refer the end user to the add toner decal on the inside of the copier front door. The User's Reference Guide maintenance, and supplies section also explains [[how to add toner.| IMAGE V:\BITMAPS\JRC055.BMP SCROLL]] DESCRIPTION: How to program ECM, 3035. SOLUTION: To program the ECM, perform the following: 1. In the 25 mode, enter the 8-digit master key code starting at address P72 through P79. Valid data is 0 through 9 at each address, press the start print button to enter the new data. 2. Set 25 mode, P05 (ECM limit features) based on key operators request. 0: ECM disabled. 1: ECM enabled (no stop at limit). 3: ECM enabled (natural stop at limit). 5: ECM enabled (forced stop at limit). 3. In the standby mode, hold down P then press 9, then enter your Master Key Code. Then, access the following setting modes to perform ECM functions: 1: Password Set. Create up to 20 5-digit individual passwords, from 01 to 20. 2: Limit Copy Count. Limit copy count for each password to a maximum of 999,999 copies. 3: Read Copy Count. Read the current copy count for each password. 4: Account Reset. Reset the copy count and copy limit for all passwords or selected passwords. DESCRIPTION: AD205, J94 or J95. SOLUTION: PROBABLE CAUSES: 1. The changeover gate is not open. The spring for the gate solenoid (SD503) has fallen off. Replace the spring (p/n 048642240). SOLUTION ID: 16,996 USAGE: 68 SOLUTION ID: 41,309 USAGE: 100
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2. The changeover gate is binding and the copies feed back into the ADU stacker. Verify the operation of the gate solenoid (SD503) in the 47 mode, output code 84. Ensure the changeover gate does not bind. 3. The ADU motor (M501) is running too slow. Replace M501 with the new style motor (p/n 460080031). 4. The paper feed motor (M3) is running too slow. Replace M3 (p/n 5400-4071). 5. The conveyance roller is worn. Replace the conveyance roller (p/n 048645010). 6. There is insufficient pressure against the ADU conveyance roller. Adjust the conveyance roller. See AD205 [[Techncial Bulletin #5| IMAGE V:\BITMAPS\JRC012.BMP SCROLL]] Note: Use this skew adjustment to increase the spring pressure equally on both sides of the roller, to provide optimum paper drive. 7. Stray light is entering from the left side where the main body meets the drawer unit. This gap allows excessive light to shine on the photosensors. Use some form of weather stripping to block the light, or relocate the machine away from the direct light source. 8. The changeover gate is binding against roller (A) (p/n 048645120). Reform the gate to ensure it does not touch roller (A) when it is in the closed position. DESCRIPTION: ST206, J72. SOLUTION: PROBABLE CAUSES: 1. The paper drags on the front frame side of the paper deflect plate (p/n 074045070). This is caused by either incorrect zoning of the paper drawer, or incorrect positioning of the deflect plate. The problem usually affects 8.5x11 paper only. Verify the paper drawer is zoned correctly. If so, reposition the deflect plate by placing a stopper ring (p/n 396040680) between the bushing (p/n 074075540) and the C-clip on the rear frame side of the deflect plate. This will shift the plate to the rear frame of the sorter. 2. The bin timing is incorrect. See [[page 23| IMAGE V:\BITMAPS\JRC039.BMP SCROLL]] of the ST206 service manual third edition dated October 1993 for the bin timing (lead cam position) adjustment. 3. The guide bar home position sensor (PS207) has failed. Ensure that the guide bar moves freely, and flags the sensor. If no change of state from the sensor, replace the sensor (p/n 074084030). 4. The conveyance motor encoder (PS206) has a poor connection. Reseat CN29 on PS206. 5. The stapler does not cycle to the nonstaple position. There is intermittent contact of the stapler positioning switch (MS206). Ensure that MS206 is actuating properly. 6. The lower limit sensor flag is loose. Retighten the sensor flag. 7. The flag which actuates the cam position sensor (PS202) is not turning. The flag should turn with the cam. Repair as necessary. 8. Error only when feeding from the DB201. There is a timing problem between the drawer base and the main body. See 3035 [[Technical Bulletin #16| IMAGE V:\BITMAPS\JRC078.BMP SCROLL]]. Adjust VR1 on the PFU drive board as necessary. 9. There is a poor connection on the sorter CB for the bin home position sensor (PS203). Reseat all the pins on CN14 on the sorter CB. 10. The rollers on the non-sort conveyance shaft are worn. This causes paper to hesitate when feeding into the bin(s). Replace the non-sort conveyance shaft (p/n 074045100). As a temporary countermeasure, cover the worn rollers with electrical tape cut to the proper width. 11. The guide bar and lower guide arm are missing from the sorter, therefore the guide bar home position sensor (PS207) is not actuated at power up. Replace the missing components related to the guide arm. See page 10 of the ST206 parts catalog. 12. The bin shift interlock (MS204) switch is actuated, this switch detects if the bin unit binds. The switch is located directly above the front helical cam. Perform the MS204 adjustment. Loosen the two adjusting screws, and adjust the switch so the distance SOLUTION ID: 17,002 USAGE: 62
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between the switch (not the actuator) and the front cam holder is 2.5mm. 13. The stapler interlock switch (MS205) is faulty. The J72 may not occur until after the first copy has been sorted. Replace MS205 (p/n 074085020). 14. The sorter conveyance drive motor (M201) has failed, which can damage the sorter CB. Replace M201 (p/n 074088050), and the sorter CB (p/n 074089020) at the same time. 15. The sorter DCPS has failed. There is no 24V DC output. Replace the sorter DCPS (p/n 074089030). 16. The sorter CB has failed. Replace the sorter CB (p/n 074089020). 17. CN34 located on the base of the sorter, which is the power supply and logic control interface to the guide bar swing action motor (M203), is not firmly seated. To check CN34, perform the following: a. Power the copier OFF. b. Remove the splineguide cover (p/n 074042180), on the base of the sorter to gain access to CN34. c. Disconnect the female and male ends of CN34. Ensure that all pins are firmly inserted into the connector and that the female connector ends are properly shaped to provide firm contact with the male connector ends. d. Reseat CN34 together. Power the copier ON and check the guide bar swing action motor for proper operation. DESCRIPTION: F41 or F42. SOLUTION: PROBABLE CAUSES: 1. There are poor electrical connections on the AC driver board for the optics motor (M2). Reseat CN63 and CN35 on the AC driver board. If necessary insert a meter lead into the pins to ensure good connections with the pins on the board. 2. F41 at the start of print cycle. The scanner does not move from the home position. The optics drive pulley (p/n 540061130) set screw, has backed away from the drive shaft on M2. Manually move the exposure unit until the set screw is visible in the drive pulley. Tighten the set screw, and test operation in the 47mode, output code 31. 3. The machine has an old style AC driver board. Check the AC driver board for T (modified version). This eliminates reverse motor voltage feedback. Order the new style board (p/n 5400-9085). 4. The optics does not actuate the reversing timing sensor (PS4). The optics cable was installed without using the optics jig. Use the optics jig (p/n 00M6-1-00) when replacing the cable. 5. The AC driver board and/or the optics motor (M2) has failed. Replace the AC driver board, (p/n 5400-9085) and the optics drive motor (p/n 540080020). 6. Fuse F3 on the AC driver board is open. Check the optics motor (M2) for binding and for any shorting to ground. Replace F3 (3.15A) (p/n E64311-11). 7. The optics drive shaft is warped. Replace the optics drive shaft (p/n 540061090). 8. Failed optics drive motor (M2). Replace M2 (p/n 540080020). Note: The optics scanner will slam to one side when operated in the 47 mode (hold down the 4 and 7 keys at power up), output code 31. DESCRIPTION: Intermittent blank copies. SOLUTION: Perform the steps necessary to correct the problem: 1. Order the improved toner motor kit (p/n 5400-K120). Note: A new toner hopper cover (p/n 540032191) must be installed if motor kit is installed. See 3035 [[Technical Bulletin #88| IMAGE V:\BITMAPS\JRC054.BMP SCROLL]]. 2. Remove the transfer/separation corona unit and clean it thoroughly (use soap and warm water on the plunging arrestor [separation bridge]). Slightly stretch the electrode contact springs (p/n 540026040) to ensure proper contact. SOLUTION ID: 11,848 USAGE: 57 SOLUTION ID: 13,532 USAGE: 57
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3. With a multimeter, measure the resistance between each corona wire and its corresponding contact spring. The readings must not exceed 12 ohms. See 3035 [[Technical Bulletin #17A| IMAGE V:\BITMAPS\JRC072.BMP SCROLL]]. 4. Verify that the transfer ground springs (p/n 540026071) located on the underside of the ground plate, are formed so that the proper contact is made with the guide plate (p/n 540045331). 5. Remove the transfer guide plate (p/n 5400-4550) and verify that the spark arrester mylar sheet (p/n 540045150) is positioned correctly and shows no sign of wear. The overlap should be a consistent 0.5 to 1.0mm for the entire length, which can be checked using a steel pocket ruler. If reusing the guide plate, clean it with alcohol, then apply Brillianize*. Ensure that all the toner and debris are removed from the arrester mylar sheet and the underside of the plate. 6. Set the corona currents to specification. See 3035 [[Technical Bulletin #86| IMAGE V:\BITMAPS\JRC073.BMP SCROLL]]. 7. Replace the transfer/separation corona unit (p/n 5400-2607) if cleaning it did not resolve the problem. Replace the worn components. Front block (p/n 5400-2613) rear block (p/n 5400-2620) front spark arrestor (p/n 540026053) transfer discharge plate (p/n 540026031) separating bridge (p/n 540026111) discharge wires (p/n 540026080). Caution: Do not use these parts on machines that have been modified according to the developing unit modification program introduced in Technical Operations Bulletin #A23 & D14 dated 12/19/95. Use only the parts listed in those bulletins. Mod kit T/S corona unit (p/n M400-2605), Mod kit front block (p/n M400-2610). 8. Check CN5 on the main CB. Ensure that the wiring is not pinched. 9. Check the terminal block for signs of arcing. If any arcing is evident, or an old style block is installed, replace it with the new style white block (p/n 540073231). 10. Check the drum wiring connector CN50 (p/n 5400K0190) for cracks; replace it if necessary. 11. Check for corrosion on the electrode guide plate (p/n 540045331). 12. Check for an open fuse (F2) on the main CB. Packed toner may cause this fuse to open. 13. With a multimeter, check for zener diode failure on the drum carriage. Enter the 47 mode, address 02, and press the print button. A value of -600 to -800V DC should be read across the diode. 14. Verify that all ozone filters (p/n 540073050) have been replaced during preventive maintenance. 15. Troubleshoot the high voltage (B) unit (p/n 540084022) for arcing and proper grounding by checking for loose screws along the grounding path for the HV(B). Replace the unit if necessary. 16. If no image is present on the drum, check R26 on HV(A) for cold solder joints. Repair or replace as necessary. 17. Verify the center optics sensor (PS6) operation. Use the 47 mode, input code 35. *[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]] DESCRIPTION: Light copies. SOLUTION: PROBABLE CAUSES: 1. The main CB has failed. Check the toner motor control signal at CN8-B9 (gray wire) on the main CB. Use the 47 mode output code 01; the voltage should read 28V DC at idle, and drop to .6V DC when the start print is pressed. If there is no change of state, replace the toner motor and main CB (p/n 5402-9019) at the same time. Order the improved toner motor kit (p/n 5400-K120). Note: A new toner hopper cover (p/n 540032191) must be installed if the motor kit is installed. See 3035 [[Technical Bulletin #88| IMAGE V:\BITMAPS\JRC054.BMP SCROLL]]. 2. The H-cut plate is dirty. Clean the H-cut plate. 3. A high volume machine. Extensive testing has shown that when these models exceed 300,000 copies, there is a tendency for the surface of the magnet roller in the developing unit to become smooth. For dealers see Technical Operations Bulletin #D14 dated 12/19/95. For branches see Technical Operations Bulletin #A23 dated 12/19/95. See [[installation procedure.| IMAGE V:\BITMAPS\JRC014.BMP SCROLL]] Note: Please look inside the cardboard tube in kit. The tube is not just packing material, but contains parts inside. 4. The toner hopper gears are worn. Replace the gears (p/n 540077410), (p/n 540077420), and (p/n 312077430). Ensure there is no binding in the toner hopper. SOLUTION ID: 16,992 USAGE: 44
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5. The copier is 4,000+ feet above sea level; this may contribute to poor copy quality. Order EPROM (p/n 303512-21.9). Note: This EPROM must be used with (p/n 303513-20.0). Set address 7 in the 25 mode to 0. Clean the corona wires, then check the currents. See 3035 [[Technical Bulletin #89A| IMAGE V:\BITMAPS\JRC135.bmp SCROLL]]. 6. A loose ground and connector in the drum carriage is causing a bias problem which is allowing the developer to be pulled from the developing unit. Verify that all grounds are in place. Add a star washer if necessary. Verify that the bias connector on the developing unit is making proper contact with the bias pin. 7. CN5 on the main CB, which provides the power supply to the CEL, PTL, and toner density sensor (PS1), is not firmly seated. To check CN5 on the main CB, perform the following: a. Power the copier OFF. b. Remove CN5 from the main CB. c. Ensure that all the pins for CN5 on the main CB are straight and properly aligned. Then inspect CN5 on the wiring harness. Ensure that all the wires are properly attached to the connector. d. Reseat CN5 on the main CB. Power the copier ON and check that the toner motor is energized during the copy cycle. DESCRIPTION: No toner addition. M6 does not work in the 47 mode. SOLUTION: PROBABLE CAUSES: 1. CN8-B9 on main CB is not seated on both sides of connector. Ensure that CN8 is fully seated on main CB. 2. Check the control signal for the toner motor at CN8-B9 (gray wire) on main CB. Use the 47 mode output code 01, voltage should read 28V DC at idle, and drop to .6V DC when start print is pressed. If there is no change of state replace the toner motor and main CB (p/n 5402-9019) at the same time. Order the improved toner motor kit, (p/n 5400-K120). Note: A new toner hopper cover (p/n 540032191) must be installed if the motor kit is installed. See 3035 [[Technical Bulletin #88| IMAGE V:\BITMAPS\JRC054.BMP SCROLL]]. DESCRIPTION: Blank LCD. SOLUTION: PROBABLE CAUSES: 1. Drive pulley (A) (p/n 540076531) is slipping on the lens motor (M7) shaft, or the timing belt (p/n 540077520) has fallen off and is lodged between the motor and pulley. An interim repair for a slipping drive pulley (A) is to apply a small amount of instant adhesive between the drive pulley and motor shaft. For a permanent repair, replace M7 with the new-style (p/n 25BA-7404). M7 must be used with the new-style adjustable drive plate assembly (p/n 5400-6321). In addition, a new motor cover mylar (p/n 35AE61990) has been established to prevent M7 from interfering with the cover of the door detect wiring. The mylar is placed onto the bottom of the motor. These newer parts can not be mixed with the original parts. They must be used as a set. Note: For more detail, refer to Parts Information Bulletin #81. 2. The 5V DC to the LCD needs adjustment. Adjust VR1 on the operation board. DESCRIPTION: J11, J12, J13, J14, first paper feed jam, double scan by optics; or flat spotting of the reverse roller. SOLUTION: PROBABLE CAUSES: 1. The paper feed motor (M3) has failed causing fuse F4 on the AC driver board to open. Replace M3 (p/n 5400-4071) and the AC driver board (p/n 5400-9085). 2. There is excessive grease on the spring clutch inside the torque limiter assembly. This is applicable to the torque limiter assembly (p/n 5400-4392) which can be identified by the gray spring protect collar. Clean the spring clutch inside the torque limiter assembly with alcohol and then apply a small amount of Plas Guard* or light oil. See [[Technical Education Bulletin #7A| IMAGE v:\bitmaps\djc030.bmp SCROLL]] regarding lubricant applications. 3. The first paper feed clutch shaft is loose or the repair kit shaft is loose within the frame due to metal fatigue. Install the repair shaft kit. See 3035 [[Technical Bulletin #61| IMAGE v:\bitmaps\djc058.bmp SCROLL]]. If the repair shaft is already installed, replace the washer on the rear side of the frame with a 1 inch diameter washer (obtain locally) to reduce metal fatigue of the PFU frame. To reduce the occurrance of this problem clean and lubricate (Plas Guard) the spring clutch every 100,000 copies. 4. The photosensor holder plate that supports the paper feed shaft of the tilt and feed assembly is worn. Install the paper feed repair cap. See [[Technical Bulletin #60| IMAGE V:\BITMAPS\DJC057.BMP SCROLL]]. SOLUTION ID: 11,321 USAGE: 32 SOLUTION ID: 11,323 USAGE: 41 SOLUTION ID: 16,102 USAGE: 43
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5. The actuator for the intermediate conveyance sensor (PS11) is not returning due to a weak return spring. Replace the actuator return spring (p/n 540040321). 6. The metal cap on the intermediate conveyance sensor (PS11) was just installed and the actuator is intermittently contacting the mounting plate. Ensure the metal cap is positioned correctly and the actuator moves freely. 7. The actuator for the temporary stop sensor (PS10) is worn. Replace the actuator (p/n 540041111), or install a repair cap (p/n 5400K0120). 8. The paper detect and upper limit detect actuators are worn flat. This allows the paper to raise higher exerting more pressure on the first feed clutch, causing the clutch spring to break. Replace any worn actuators (p/n 540040200), and the clutch spring (p/n 540040510). *[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]] DESCRIPTION: J31. SOLUTION: PROBABLE CAUSES: 1. The actuator (p/n 540041111) for the temporary stop sensor (PS10) does not return to the correct position after the first copy feeds, which creates half copies on the second and subsequent copies. Inspect the pressure spring (p/n 540041102) for proper alignment. Test the components manually by moving the actuator and verifying the return. 2. The actuators for PS10, and PS11 are worn to a point. Replace the actuators, or install the repair caps PS10 (p/n 5400K0120), PS11 (p/n 5400K0110). 3. Feeding 11x17 from tray 2, jam position 6 LED lights and J31 is displayed. Insufficient loop timing. To adjust loop timing, perform the following: a. Enter the 36 mode (press the 3 and 6 keys simultaneously while powering the copier ON). b. Enter code 94 and then press the start print button. c. Select the paper tray to adjust by pressing the paper size button. d. Press the [P] key. When the copy quantity display flashes, enter the applicable data (valid data is -20 to 99). e. Press the [P] key again when the display changes to the data just entered. f. Check the setting by making copies. If the setting needs to change, repeat steps 4 and 5 until the adjustment is satisfactory. g. Power the copier OFF/ON when adjustment is completed. 4. The second copy in the book copy mode has no lead edge deletion. This can cause J31 as the lead edge sticks to the upper roller. Adjust the lead edge timing for the second copy of book copy mode. Perform the following steps: a. Enter the 36 mode, code 91 press the print switch. Note: Use 36/91 not code 80, or the adjustment will not work. b. Select the book copy mode. c. Press the print switch. d. Press P, after the first scan. e. Enter the applicable data (-99 to +99 [start with +50]), and press the P button. f. Press the print switch to make a copy and check the adjustment. Then adjust the standard lead edge deletion. 5. The second paper feed clutch is slipping or has failed. Replace the second paper feed clutch (p/n 540082010). 6. The paper feed motor (M3) has failed. Replace the paper feed motor (p/n 5400-4071). 7. From the bypass tray only. The bypass lift plate is malformed, and is not providing proper lift pressure to feed the paper. Reform the bypass lift plate and verify its operation. 8. The second paper feed roller is worn. Replace the second paper feed roller (p/n 540041030). 9. The copier experienced a power problem which caused the memory data to be corrupted. Reset the data by using the 47 mode, output code 92. Enter the proper data collection counts (i.e. drum and PM counts). Ensure the paper feed loop timing for all paper trays is checked. DESCRIPTION: F45. SOLUTION: PROBABLE CAUSES: 1. The pulley for the lens drive motor (M7) is loose. An interim repair for a slipping drive pulley (A) is to apply a small amount of instant adhesive between the drive pulley and motor shaft. For a permanent repair, replace M7 with the new-style (p/n 25BA-7404). M7 must be used with the new-style adjustable drive plate SOLUTION ID: 13,400 USAGE: 27 SOLUTION ID: 11,338 USAGE: 28
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assembly (p/n 5400-6321). In addition, a new motor cover mylar (p/n 35AE61990) has been established to prevent M7 from interfering with the cover of the door detect wiring. The mylar is placed onto the bottom of the motor. These newer parts can not be mixed with the original parts. They must be used as a set. Note: For more detail, refer to Parts Information Bulletin #81. 2. The toner motor wire is shorted to frame ground. Check the toner motor (M6), verify operation. Check the PFU wiring for shorts to frame. The code is caused by a loss of 24V DC. Any 24V DC load could cause the code. DESCRIPTION: ST206, F70. SOLUTION: PROBABLE CAUSES: 1. Adresses P3 and P59 in the 25 mode are set to 5, they should both be set to 0. 2. The circuit breaker on the sorter has opened. Reset the circuit breaker on the sorter. 3. The sorter power supply has failed. Verify the voltages on CN1-1, and CN1-3 to ground with no load. The reading should be 24V DC. If the circuit breaker is good, replace the sorter power supply (p/n 074089030). 4. TR29 on the main CB has been damaged. The ground wire was not secured. Attach the ground wire and replace the main CB (p/n 5402-9013). DESCRIPTION: How to program the paper size for the main body trays. SOLUTION: Set the data for P67 in the 25 mode for the correct combination of main body paper trays. 0: Both upper, and lower trays are conventional. 1: Upper tray is universal, and lower tray conventional. 2: Upper tray is conventional, and lower tray universal. 3: Both upper, and lower trays are universal. DESCRIPTION: F55. SOLUTION: PROBABLE CAUSES: 1. There is a loss of 24V DC to RL1. Isolate the failed load by disconnecting each 24V DC load one at a time. Check the 24V DC at CN69-A10 on the AC driver board after each load is disconnected. Repair or replace the failed load (ensure RL1 has not failed as well). 2. CN61 on the main CB is loose. This connector supplies 24V DC to the main CB. Repair the connector as necessary. 3. CN29 on the CVR board is loose. Repair the connector as necessary. 4. The cleaning web solenoid (SD5) has shorted to ground, creating a loss of 24V DC to RL1. Replace SD5 (p/n 304082521). 5. CN351 is loose. This is the brown AC connector located below the power switch. It is best accessed by removing the left side cover. The connector will be above and to the right of the fan. Ensure that the connector is not loose and that none of the pins have backed out of the connector body. 6. The main relay (RL1) is pitted, loosing contact. With all power removed open up RL1, and try to clean the relay. If the code returns replace RL1 (p/n 540088460). 7. On the ACDB, CN69, which provides 24V DC to the main relay (RL1), is not firmly seated. To check CN69 on the ACDB, perform the following: a. Power the copier OFF. b. Remove the securing screw for the main CB mounting plate (p/n 540073180), which will allow the main CB to swing to the left and provide access to the ACDB. c. Ensure that all pins for CN69 on the ACDB are straight and properly aligned. Then inspect CN69 on the wiring harness. Ensure all the wires are properly attached to the connector. d. Reseat CN69 on the ACDB. The remaining connectors on the ACDB should also be removed, inspected, and reseated. e. Power the copier ON and check for proper operation. DESCRIPTION: DF305, J62. SOLUTION: PROBABLE CAUSES: 1. The entrance sensor (PS302) is not adjusted to the correct voltage. Adjust VR1 two graduations past the point where LED 1 lights. An alternate method is to adjust VR1 to 0.3V DC using CN906-7 and TP-3 (ground). SOLUTION ID: 11,345 USAGE: 21 SOLUTION ID: 15,029 USAGE: 22 SOLUTION ID: 11,296 USAGE: 23 SOLUTION ID: 8,155 USAGE: 25
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2. The original feed solenoid (SD301) is not energizing due to a poor electrical connection on the RADF CB. This causes the paper feed lift plate not to move. Reseat CN903 on the RADF CB. Ensure no wires have backed out of the connector body. 3. The infeed guide plate is malformed. Reform the guide plate. 4. The mounting posts that support M301 may become broken or cracked due to vibrations that occur during shipment/transportation. All DF305 units within serial number range (048181365 through 048186490) must be inspected at the next PM or service call. Refer to [[DF305 Technical Bulletin #11|IMAGE v:\bitmaps\djc156.bmp SCROLL]] for details regarding inspection/repair for this symptom. To repair the motor mounts, perform the following: a. Install the collars (p/n U091-9630) to repair the cracked mounting posts. The instructions for the repair kit are included in the kit. The 5 minute epoxy required to install the metal collars must be purchased locally. b. Install the rubber holder part on top of the motor. I. Clean the underside of the metal cover (cover/B) and the top of M301 with alcohol. II. Remove the small adhesive strip from the bottom of the rubber holder. III. Mount the rubber holder on the motor (adhesive strip from front to rear). IV. Position the motor so that the drive belts are perpendicular to the drive gear. V. Remove the large adhesive strip on the top of the rubber holder. VI. Carefully reinstall the metal cover (you get one chance). The metal cover and rubber holder will now support M301 and eliminate vibrations resulting in noise and misfeeding. DESCRIPTION: P96 at power up or in standby. SOLUTION: CAUSE: Paper is in the ADU stacker. SOLUTION: Pull out the ADU, and lift the green handle located on the right side. Remove the paper in the ADU stacker. DESCRIPTION: J17 when duplexing. SOLUTION: PROBABLE CAUSES: 1. There is a timing problem between the ADU and the main body. Order the increased diameter [[ADU timing pulley,| IMAGE V:\BITMAPS\JRC103.BMP SCROLL]] (p/n U101-1240). It can be identified by the new gray color. 2. The actuators for the paper temporary stop sensor (PS10) and the intermediate conveyance sensor (PS11) are worn down. Install the repair caps PS10 (p/n 5400K0120), and PS11 (p/n 5400K0110). DESCRIPTION: Latest EPROM level, 3035. SOLUTION: [[EPROM history hyperlink| FILE V:\TEXT\EPROM\3035.TXT NEW]]. DESCRIPTION: The toner cartridge is stuck. SOLUTION: Put light pressure on the top/rear of the toner cartridge to facilitate the slide operation. DESCRIPTION: After replacing the main CB the paper trays indicate special. SOLUTION: CAUSE: The paper drawer configuration in the 25 mode is set incorrectly. SOLUTION: Set the data for P67 in the 25 mode for the correct combination of main body paper trays. 0: Both upper, and lower trays are conventional. 1: Upper tray is universal, and lower tray conventional. 2: Upper tray is conventional, and lower tray universal. 3: Both upper, and lower trays are universal. DESCRIPTION: How to program the auto reset with the sorter selected. SOLUTION: Install EPROM versions 21.1 at IC2 (p/n 303512-21.1), and 20.0 at IC3 (p/n 303513-20.0). Set address 6, in the 25 mode, to 1 or 3, for the reset to occur with the sorter selected. See Technical Operations Bulletin A23 or D14. Note: Auto reset occurs 1 minute after the last copy exits when address 48, in the 25 mode, is set to 1. DESCRIPTION: Overtoning, background on the copies, intermittent F86. SOLUTION ID: 17,241 SOLUTION ID: 25,007 USAGE: 16 SOLUTION ID: 34,009 USAGE: 18 SOLUTION ID: 10,584 USAGE: 18 SOLUTION ID: 15,112 USAGE: 17 SOLUTION ID: 12,678 USAGE: 18 SOLUTION ID: 43,008 USAGE: 20
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SOLUTION: PROBABLE CAUSES: 1. Background on copies. The CEL is faulty causing all the segments to light at the begining of the copy cycle. At the start of the copy cycle the center segments of the CEL should be OFF to allow for patch development. Replace the CEL (p/n 5400-9141). 2. Background during long copy runs. The reflector plate is loose and vibrates out of position. This causes poor copy quality. Secure the reflector plate and ensure that the exposure unit is scanning smoothly. If the exposure unit is worn, replace the exposure unit (p/n 5400-6121). 3. The non-image areas in reduction copies have background. A Katun drum was installed. Replace the drum with a Konica drum (PCUA 947513). 4. Extensive testing has shown that models which exceed 300,000 copies, there is a tendency for the surface of the magnet roller in the developing unit to become smooth affecting copy quality. For dealers see Technical Operations Bulletin #D14 dated 12/19/95. For branches see Technical Operations Bulletin #A23 dated 12/19/95. See [[installation procedure.| IMAGE V:\BITMAPS\JRC014.BMP SCROLL]] Note: The cardboard tube in the kit is not just packing material, but contains parts inside. DESCRIPTION: How to clear fuser abnormality codes (F34, F35, F36), 3035. SOLUTION: To reset fuser codes, perform the following: 1. Access the 25 mode (power OFF the machine, then while holding down the 2 and 5 keys, power the machine ON), address 47 (press P-4-7-P). 2. A data value of 1, 4, 5, or 6 is displayed on the copy quantity indicator. 3. Enter 0 as a data value by pressing the 0 key, then START/PRINT. 5. Power the machine OFF/ON to exit the 25 mode. Note: If the F-code reoccurs after powering the machine ON or following warm-up, contact service immediately. DESCRIPTION: All operation panel LEDs are lit (888 in the quantity display). The LCD is blank. SOLUTION: CAUSE: The main relay (RL1) has failed. SOLUTION: Replace RL1 (p/n 540088460). DESCRIPTION: F18 at power up. SOLUTION: PROBABLE CAUSES: 1. Lift up gears A, B, or C are damaged. Order repair kit (p/n SE95-2520). The individual gears are no longer available. The kit provides all gears as a set. Instruct the customer on proper loading of paper to prevent future problems. 2. The ADU paper feed motor (M501) is shorted causing fuse F4 to open on the main CB. Ensure there are no binds in the ADU. Replace M501 (p/n 460080031), and the fuse (p/n 963010600). 3. F18, fuse F4 on the main CB opens after a few minutes. The ADU DB has failed causing fuse F4 on the main CB to open. Replace the ADU DB (p/n 0486-9010) and the fuse (p/n 963010600). 4. Fuse F2 (28V DC) on the main CB is open. Verify the following loads that F2 protects then replace the fuse (1.25A): M4, upper tray lift up motor M5, lower tray lift up motor M6, toner motor M9, paper conveyance fan motor HV2, transfer/separation power supply. Note: In addition to F18 codes, blank copies will also occur due to the loss of 28V DC to HV2. DESCRIPTION: DF305, J63. SOLUTION: PROBABLE CAUSES: 1. The original exit sensor (PS303) is not adjusted to the correct voltage. Adjust VR2 two graduations past the point where LED 2 lights. An alternate method is to adjust VR2 to .3V DC using CN906-8 and TP3 (GND). 2. J63 only when running 8.5x11. The white conveyance belt is slipping. Clean both sides of the belt. If necessary replace the belt (p/n 048045010). 3. J63 when running 2-sided copies, the original exits instead of entering the reversal section. The dampening pad on the gate solenoid (SD302) is causing the plunger to stick to its adhesive. This does not allow the gate to actuate and reverse the original. Remove the dampening pad and clean the adhesive from the stopper assembly with alcohol. SOLUTION ID: 11,342 USAGE: 14 SOLUTION ID: 29,292 USAGE: 14 SOLUTION ID: 59,216 USAGE: 14 USAGE: 16
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DESCRIPTION: Varying lead edge deletion. SOLUTION: PROBABLE CAUSES: 1. The memory stored in the 25 mode is corrupted. In the 47 mode enter output code 92, press the start print button to perform a process initial set. This will set all data in memory to the factory initial values. Note: Ensure the 25 mode settings and 36 mode adjustments are reprogrammed. 2. The optics is intermittently binding. Clean the optics shaft and lubricate the optic felts with Multi-oil (p/n 00GR00170). 3. The optics cable is installed incorrectly. If the cable and spring were replaced recently, ensure the optics positioning jig is used (p/n 00M6-1-00). 4. The main CB is faulty causing erratic CEL operation. Verify proper operation of the CEL. If necessary replace the main CB (p/n 5402-9013). 5. Poor drum grounding. Sparingly apply conductive grease (p/n 00GR00200) to the ends drum shaft. Notes: a. Refer to 2028/3035/4045 Technical Bulletin #45 for additional information on conductive grease installation. b. It is highly recommended to readjust corona currents after installing conductive grease. DESCRIPTION: The paper feed clutch shaft is worn. SOLUTION: PROBABLE CAUSES: 1. There is a repair kit available. Order repair kit (p/n U100-0070). See [[3035 Technical Bulletin #61| IMAGE v:\bitmaps\djc058.bmp SCROLL]]. 2. The frame of the PFU is weak, and the procedure to remove the old clutch shaft can cause the frame to be slightly out of form. When the new shaft is installed, it will protrude at a slight angle. The clutch will then rotate around the shaft unevenly and eventually cause the shaft to wear. The only way to prevent this is to use care not to bend the frame when removing the old shaft. DESCRIPTION: Is APS available for every original fed through the DF305? SOLUTION: For APS order version 20.5 at IC2 (p/n 303512-20.5) and 20.0 at IC3 (p/n 303513-20.0) on the main CB. For the RADF order version 14.2 (p/n DF30530-14.2) at IC10 on the RADF CB. Note: Ensure that P61 in the 25 mode is set to 1 for APS for every original. DESCRIPTION: All lights come on in AES adjust mode. SOLUTION: PROBABLE CAUSES: 1. The main reflector is installed incorrectly. The longer portion of the curve should be on the bottom. 2. The auxiliary reflector (p/n 540061630) is installed incorrectly. Install the reflector so that the edge with the sharpest angle is located at the bottom. 3. The main reflector plate has been malformed which causes improper light distribution during the AES scan. Replace the main exposure reflector plate (p/n 490061300). DESCRIPTION: PLEASE UNLOAD DUPLEX TRAY message when a duplex mode (1:2 or 2:2) is selected. SOLUTION: Open ADU tray. Lift the green handle so the guide plate is perpendicular to the machine. Remove paper. DESCRIPTION: Intermittent F34 or F35 shortly after power up. SOLUTION: CAUSE: The temperature sensors (TH1 and TH2) have failed. SOLUTION: Replace the sensors, TH1 (p/n 5400-5465), TH2 (p/n 5400-5473). DESCRIPTION: Part numbers for the improved design T/S corona assembly. SOLUTION: PART # 5400-2607 5400-2613 5400-2620 540026053 540026031 540026111 ITEM T/S corona unit Front block Rear block Front spark arrestor Transfer discharge plate Separating bridge
SOLUTION ID: 53,303 USAGE: 11 SOLUTION ID: 34,007 USAGE: 11
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CAUTION: Do not use these parts on machines that have been modified according to the developing unit modification program introduced in Technical Operations Bulletin #A23 & D14 dated 12/19/95. Use only the parts listed in those bulletins. Mod kit T/S corona unit (p/n M400-2605), Mod kit front block (p/n M400-2610). DESCRIPTION: No toner addition. The toner motor (M6) will work in the 47 mode. SOLUTION: PROBABLE CAUSES: 1. There is a poor connection at CN5-A8 (10V DC) on the main CB. The pin has backed out. Repair CN5 and ensure a good connection. 2. There are poor connections between the toner control sensor (PS1) and the main CB. Check CN19 for PS1, and intermediate connector CN27, and the drum carraige connector CN50. Verify all connections are clean, intact, and seated properly. 3. The toner control sensor (PS1) has failed. Verify that PS1 is clean. Check all connections, and verify 10V DC between CN5-A8 (10V DC), and CN5-B2 (signal ground) on the main CB. If all checks are good replace PS1 (p/n 540088040). DESCRIPTION: DF305, F60 at power up. SOLUTION: PROBABLE CAUSES: 1. The wiring for the exit sensor (PS303) is pinched to the bracket shorting the 5V DC to ground. This can open ICP1 on the RADF CB. Repair the shorted wiring, and replace the RADF CB (p/n 0480-9000). 2. The main harness from the DF203 to the main body has failed. Replace the harness (p/n 048090040). DESCRIPTION: High pitched noise, no ADD TONER indication. SOLUTION: CAUSE: The toner level detect sensor is not detected by the main CB until 1000 copies after its piezo element begins to vibrate (default setting). This is to prevent ADD TONER from being displayed due to air pockets in the toner hopper. SOLUTION: Set 25 mode, P71 to 0 for the ADD TONER indication to occur 100 copies after TLD vibrates. DESCRIPTION: No power. SOLUTION: PROBABLE CAUSES: 1. The front door is open or one or both door switches (MS1 or MS2) failed. Ensure that the front door is completely closed at both ends. If the door is closed, replace the faulty front door switch(es) (p/n 392085020). 2. The leakage breaker opens at power up or at the start of the copy cycle. The following is a list of probable causes and solutions: a. The main motor (M1) and start up capacitor have failed. Replace M1, and the start up capacitor (p/n 5402-7310). b. The truarc ring has worn through the upper fuser roller and has shorted to the fuser lamp. Replace the upper fuser roller (p/n 540053010), and the heat sleeves (p/n 322054250), and the truarc ring (p/n 00Z680183). c. AC short in the fuser unit. The fuser drive gear, at the rear of the upper roller, has slipped off and is touching the fuser lamp terminal. Reinstall the fuser drive gear and ensure that the truarc ring secures it to the upper roller. d. The truarc ring, that keeps the fuser drive gear in place, has become dislodged and is contacting the fuser lamp terminal. Reinstall the truarc ring. Replace the truarc ring (p/n 00Z680183) if it is stretched and loose. 3. A loss AC power to the main body due to a failed NF (noise filter board). The NF is located on the rear of the machine directly above the power cord. It can be easily identified by the attached copper coil. There should be approximately 115V AC at the input and output sides of the NF at all times. To confirm: a. Ensure that the copier plugged into wall outlet. b. Measure AC voltage across the two lower (input) AC wires (black and white). c. Measure AC voltage across the two upper (output) AC wires (black and white). d. Both readings should be equal, approximately 115V AC. If the AC voltage is not present or is insufficient, replace the NF (p/n 540284530). Note: The symptom may be intermittent. The copier may cycle ON/OFF every few seconds. DESCRIPTION: Recommended transparency, 3035. SOLUTION: The standard transparency is PCUA 946427 (equivalent to the 3M* type PP2500 688/503). Note: Konica recommends feeding transparencies through the bypass tray to reduce the occurrence of Copyright 2001, Konica Business Technologies, Inc. SOLUTION ID: 38,881 USAGE: 10 SOLUTION ID: 9,381 USAGE: 11 SOLUTION ID: 11,331 USAGE: 11 SOLUTION ID: 17,766 USAGE: 11 SOLUTION ID: 18,148 USAGE: 11
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misfeeding. If a sorter is used, see [[Technical Operations Bulletin #A13 & D12| IMAGE V:\BITMAPS\JRC043.BMP SCROLL]] for other available types of transparencies. *[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]] DESCRIPTION: ST206, the main motor runs for approximately 30 seconds after the print key is pressed. The copier returns to ready to copy with no jam codes. SOLUTION: CAUSE: The bin home position sensor (PS203) is not operating properly, this will prevent the optics unit to return to the home position to start copy process. SOLUTION: Check the operation of PS203. If necessary replace the sensor (p/n 074084030). DESCRIPTION: No lead edge deletion. SOLUTION: PROBABLE CAUSES: 1. The 6th mirror is not properly positioned. Reposition the 6th mirror and recheck all the optics adjustments. 2. The main CB has failed. There is no CEL operation. Run a reduced sized copy with the cover up to see if the CEL is operating. If a black area appears on the copy, the CEL is not working. Replace the main CB (p/n 5402-9013). 3. Note: If a deletion is present, the lead edge erasure adjustment (36 mode, code 92) must be set too a very high or very low number. The optics cable is incorrectly installed. Ensure that the cable is properly installed using the wire positioning jig (p/n 00M6-1-00) or (p/n 00M6-1-01). DESCRIPTION: Does not reset to the full auto mode. SOLUTION: CAUSE: Incorrect programming in the 25 mode. SOLUTION: In the 25 mode, set P56 to 3 and P58 to 0 for full auto mode reset. DESCRIPTION: ST205S, cannot select the sorter. SOLUTION: CAUSE: Incorrect programming in the 25 mode. SOLUTION: In the 25 mode set P03 and P59 to 5. Ensure that hardware dipswitch 1-1 on the sorter CB is ON, and all other switches are OFF. DESCRIPTION: AD205, P33. SOLUTION: PROBABLE CAUSES: 1. The 5V DC ICP on the ADU driver board is open. Check for 5V DC at CN550-5. If 5V DC is present, read the voltage at TP5. If 0V DC is read at TP5, then the ICP is open. Replace the ADU driver board (p/n 0486-9010). 2. The left door interlock microswitch (MS501) failed. The symptom may occur only when trying to duplex. Replace the switch (p/n 197085010). DESCRIPTION: The LCD is dim. SOLUTION: CAUSE: The 5V DC to the LCD may need adjustment. SOLUTION: Ensure that the LCD is not being affected by overhead lighting. Adjust VR1 on the operation board. DESCRIPTION: Information for individual parts for the Swingline stapler unit. SOLUTION: Konica does not supply any individual stapler parts. Contact Swingline at 1-800-222-6462. DESCRIPTION: Lead-to-trail registration is off from the ADU, 8.5x11 copies only. SOLUTION: CAUSE: The ADU lead edge timing for small size paper needs adjustment. SOLUTION: Adjust ADU lead edge timing for small size paper. Use the 36 mode code 91. DESCRIPTION: The copies are out of focus when using magnification below 60%. SOLUTION ID: 47,983 SOLUTION ID: 30,754 USAGE: 8 SOLUTION ID: 42,587 USAGE: 8 SOLUTION ID: 11,366 USAGE: 9 SOLUTION ID: 11,852 USAGE: 9 SOLUTION ID: 11,861 USAGE: 9 SOLUTION ID: 48,554 USAGE: 9 SOLUTION ID: 20,348 USAGE: 9
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SOLUTION: CAUSE: The optics drive wire is worn, stretched or incorrectly installed. SOLUTION: Replace the optics drive wire (p/n 540061111) using the wire positioning jig (p/n 00M6-1-01). DESCRIPTION: The document feeder mutifeeds originals. SOLUTION: CAUSE: The DF305 is out of adjustment. SOLUTION: Perform all related DF305 adjustments using the February 1993 or later version service manual (p/n CSM-DF305). DESCRIPTION: Power requirements, 3035. SOLUTION: Voltage: 115V AC 10% (dedicated line) Current: 15A AC Frequency: 60Hz Grounding: Isolated ground is recommended. Note: A dedicated AC line with an isolated ground is strongly recommended. A dedicated line mandates the exclusive use of an electrical branch circuit where the receptacle grounding terminal is grounded by an insulated grounding conductor that is isolated from the receptacle mounting hardware (per National Electrical code, article 250-74 exception no. 4). Termination: NEMA Type 5-15R receptacle (125V AC, 2-pole, 3 wire, grounded). DESCRIPTION: ST206, clear bins before stapling is displayed. SOLUTION: CAUSE: The paper sensor (PS201) needs adjustment. SOLUTION: Perform the following steps. 1. Remove the sorter CB cover. 2. Set Dip switches on the sorter CB as follows: 1 ON, 2,3,4 OFF. 3. Remove all paper from the bins. 4. Check to see that LED 1 on the sorter CB is OFF. 5. If LED 1 is not OFF then turn VR3 CCW until it is OFF. 6. Insert paper into one of the sort bins to see that LED 1 turns ON. DESCRIPTION: DF305, APS only selects the first original size when copying mixed sized originals. SOLUTION: CAUSE: The feature is not enabled in the 25 mode. SOLUTION: In the 25 mode set P61 to 1 for mixed original detection. DESCRIPTION: ST205S, P71. SOLUTION: PROBABLE CAUSES: 1. Fuse F101 is open. Check fuse F101 for 21.6V AC on each side. Replace the sorter CB if F101 is open. 2. P71, without any sorter attached. The machine had a sorter previously. In the 25 mode ensure addresses P3 and P59 are set to 0. DESCRIPTION: F43 is displayed when the copy button is pressed in an enlargement mode. SOLUTION: CAUSE: Exposure unit did not move to PS6 optics center sensor (p/n552085510 ). SOLUTION: Manually move the exposure unit to the PS6 and make a copy. If F43 does not occur, replace PS7, optics home position sensor ( p/n 540085510). DESCRIPTION: The spring on the first clutch assembly continues to break within 10,000 copies after replacement. SOLUTION: CAUSE: The first clutch shaft may be at an angle to the frame of the PFU or the frame may be weak and the procedure to remove the old clutch shaft can cause the frame to be slightly out of form. SOLUTION: When the new shaft (p/n U100-0070) is installed, it will protrude at a slight angle. The clutch will then rotate around the shaft unevenly and eventually cause the shaft to wear. The only way to prevent this is to use care not to bend the frame when removing the old shaft. Verify that the shaft for the first paper feed clutch is perpendicular to the frame of the PFU. DESCRIPTION: The copies are blurry from front to rear. SOLUTION: CAUSE: The sixth mirror is out of adjustment. SOLUTION ID: 53,080 USAGE: 6 SOLUTION ID: 53,393 USAGE: 6 SOLUTION ID: 53,584 USAGE: 6 SOLUTION ID: 16,307 USAGE: 7 SOLUTION ID: 24,036 USAGE: 7 SOLUTION ID: 26,890 USAGE: 7 SOLUTION ID: 41,047 USAGE: 7 SOLUTION ID: 44,860 USAGE: 7 USAGE: 7
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SOLUTION: Turn the sixth mirror position adjusting thumb screw (located in the optics cavity) a quarter of a turn and check copy quality. Depending on the copy quality of the copy, rotate the thumb screw to achieve optimum copy quality. DESCRIPTION: The Hecon counter pulses when the key is inserted or removed, but will not count copies. SOLUTION: CAUSE: An improperly inserted key or a faulty key has damaged the main CB on the copier. SOLUTION: Replace the main CB (p/n 5762-9012). Note: For MBE accounts, a countermeasure is available to prevent damage caused by improperly inserted keys. See Technical Operations Bulletin #A14 & D14. DESCRIPTION: How to enable the auto reset. SOLUTION: To enable the auto reset, perform the following: 1. Power the copier OFF. 2. While holding down the 2 and 5 keys power the copier ON. 3. Enter P-4-8-P. 4. Press 1 from the key pad. 5. Press the start print button to enter the new data. 6. Power the copier OFF/ON. Note: If testing the copier, the 2 minute auto reset will not occur unless a copy is made to start the internal timer. DESCRIPTION: AD205, J15 or J92 feeding from the ADU (heavy static, double feeding). SOLUTION: CAUSE: The corona currents are not set to specification, and the ADU has an old style paper neutralizing brush. SOLUTION: Set the T/S corona current to specification. Replace the ADU neutralizing brush with the new style (p/n 048645461). Verify that the ADU and machine are properly grounded. Note: The old style neutralizing brush length is 12mm. The new style brush length is 25mm. DESCRIPTION: F36 shortly after power up. SOLUTION: CAUSE: The thermostat (TS1) is open. SOLUTION: Take a continuity check across the thermostat. If open replace the thermostat (p/n 540088420). This code must be cleared by entering the 25 mode address 47, press 0, then press start print. DESCRIPTION: High yield drum information. SOLUTION: A new drum is available (PCUA 947542) with an increased yield of 250,000 copies. Note: For proper firmware when using this drum see 3035 [[Technical Bulletin #89A| IMAGE V:\BITMAPS\JRC135.bmp SCROLL]]. DESCRIPTION: J32. SOLUTION: PROBABLE CAUSES: 1. The paper is caught on the upper fuser claws. The portion of the cleaning web initially contacting the upper roller is dry. Advance the web, and ensure the web advance mechanism is working. 2. PS2 (paper exit sensor) failure. To check PS2, perform the following: a. Access the 47 mode (power the machine OFF, hold down the 4 and 7 keys while powering the machine ON), input code 22 (press the 2 key twice). b. Check the magnification display, it indicates either HI (HIGH) or LO (LOW). c. Move the exit sensor actuator. d. The magnification display should indicate a change of state. e. If no change of state occurs, replace PS2 (p/n 540085510). f. Power the machine OFF/ON to exit the 47 mode. DESCRIPTION: How to perform the light intensity adjustment. SOLUTION: To adjust the light intensity, perform the following: 1. Power the copier OFF. 2. Enter the 36 mode, (power the copier ON, while holding the 3 and 6 keys). Copyright 2001, Konica Business Technologies, Inc. SOLUTION ID: 59,598 USAGE: 5 SOLUTION ID: 30,328 USAGE: 6 SOLUTION ID: 32,649 USAGE: 6 SOLUTION ID: 39,364 USAGE: 6 SOLUTION ID: 42,817 USAGE: 6 SOLUTION ID: 45,735 USAGE: 6
March 2002
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3. Using the numeric keypad, press the 9 key, followed by the 0 key, and then press the START PRINT key. 4. Press the P key, the CVR DATA will be displayed on the LCD. The adjustment range is from 01(dark) to 64 (light). 5. Using the numeric keypad, enter the desired CVR data, and then press the P key. 6. Press the START PRINT key and inspect the copy quality. 7. Repeat steps 4 through 6 until the proper copy quality is achieved. 8. Using the Konica potential chart, the adjustment standard is 0.1 patch on the test chart does not reproduce and the 2nd row is legible. 9. Power the copier OFF/ON, to exit the 36 mode. DESCRIPTION: Paper specifications, 3035. SOLUTION: Ordinary paper: High quality (20 to 24lb) Special paper: Transparencies, offset masters, high quality paper (16 to 19lb and 25 to 32lb) Note: Special paper should be fed using the bypass tray. The feed and conveyance performance of special paper may sometimes be inferior to that of high grade paper. Double-sided copying should not be performed with special paper. DESCRIPTION: DF305, F67. SOLUTION: PROBABLE CAUSES: 1. Intermittent F67 displayed when using the RADF. The RADF drive motor (M301) is faulty. Verify the connection for CN901 on the RADF CB, and the interconnect wiring harness at CN950. Ensure there is 5V DC at CN902-1, and CN900-1 on the RADF CB. Verify that CN900-2 reads 28V DC. If necessary replace M301 (p/n 048080010). 2. F67 when the print button is pressed. The RADF drive motor (M301) has failed damaging the RADF CB. Confirm that the RADF drive system moves freely. Replace the RADF CB (p/n 0480-9001), and M301 (p/n 048080010) at the same time. DESCRIPTION: DF305, P64 will not clear. SOLUTION: CAUSE: The black actuator for the interlock sensor (PS305) is stuck closed. SOLUTION: Locate the actuator on the front, underside of the RADF. Free the actuator and ensure proper operation. DESCRIPTION: Intermittent blank LCD. SOLUTION: CAUSE: The operation panel is faulty. SOLUTION: Replace the operation panel (p/n 5402-7003). DESCRIPTION: ST102, J32 or J72. Accordion jam occurs at the sorter entrance. SOLUTION: PROBABLE CAUSES: 1. Fuse F1 on the sorter CB and fuse F4 on the main CB (28V DC) are open. If either fuse is open check the sorter conveyance motor (M201) for binding. If necessary replace M201 (p/n 197580011). 2. The sorter entrance guide plate is malformed, interfering with the paper. Reform the guide plate. 3. The entrance sensor (PS201) is dirty, misaligned or requires adjustment. Clean PS201 (located in the bottom of the sorter frame cavity) and adjust while in idle mode. a. Turn VR3 fully clockwise (LED 1 should be OFF or dim). b. Then turn VR3 counterclockwise until LED 1 lights. c. Adjust VR3 scale two gradations past the point where the LED lights. If the adjustment cannot be performed, replace PS201 (p/n 059085510) and LED201 (p/n 059085530). 4. The sorter bins are damaged. If the bin mounting clips break, the (paper) bracket guides (p/n 059046110) will not convey paper into the individual bins. Replace the damaged sorter bins (p/n 059046160). Note: To remove the bins, lift them up in the front before pulling them out; this releases the clips. 5. The data in memory is corrupted. Perform the memory reinitialization (47 mode, code 92). Note: The L-detect data, drum and PM counters, CVR, registration and lead edge deletion data will be set to initial values. 6. If the paper speed appears to slow down as the copy enters the bins, the conveyance system may be binding which causes the drive motor (M201) to slow, resulting in IC13 on the sorter CB to heat up and possibly fail. Confirm that the [[vertical conveyance belt and drive belt| IMAGE v:\bitmaps\djc138.bmp SCROLL]] are not too tight and check for binding in the sorter conveyance system. With power OFF, rotate the conveyance motor by hand and check for binding or varying tension and repair. If necessary, replace the sorter CB (p/n 0590-9011) and M201 (p/n 197580011) as a set. Ensure that no drive system binds exist prior Copyright 2001, Konica Business Technologies, Inc. March 2002 SOLUTION ID: 42,679 USAGE: 5 SOLUTION ID: 43,893 USAGE: 5 SOLUTION ID: 46,377 USAGE: 5 SOLUTION ID: 55,767 USAGE: 5
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to replacement. 7. The drive motor speed is too slow. To adjust M201 (ST102 only) speed, use the 47 mode output code 70. To increase the motor speed turn VR2 on the sorter drive board clockwise. DESCRIPTION: Light area at the trail edge of the copies. SOLUTION: PROBABLE CAUSES: 1. The transfer corona wire is contaminated or oscillates due to lack of tension. Replace the corona wire (p/n 540026080) and tension spring (p/n 006078070) as necessary. Readjust the corona currents. 2. The HV(B) unit has failed. Replace HV(B) (p/n 540084022). DESCRIPTION: Paper will not feed from any tray. SOLUTION: CAUSE: The paper feed motor (M3) has failed, causing F4 on the AC driver board to open. SOLUTION: Check the wiring at CN33 for shorting to frame ground. Repair the wiring as necessary. Check the resistance of M3 for a shorted condition. Replace M3 if necessary (p/n 5400-4070). Once all shorts are corrected, replace F4 with the properly rated fuse. DESCRIPTION: Cannot feed from the bypass feed tray. SOLUTION: PROBABLE CAUSES: 1. The loop data for the bypass tray is too low. Use the 36 mode code 94. Set the paper feed loop data for the bypass tray to 99. 2. The bypass feed spring clutch is worn. Replace the bypass spring clutch (p/n 3960-4180), and lubricate* the feed clutch. * Prior to lubrication, thoroughly clean the area to be lubricated. See [[Technical Education Bulletin #7A| IMAGE v:\bitmaps\djc030.bmp SCROLL]] regarding lubricant applications. 3. The guide plates are malformed interfering with the paper path. Reform the bypass guide plate to allow proper paper passage. DESCRIPTION: Corona currents cannot be set to specification. SOLUTION: PROBABLE CAUSES: 1. A faulty meter lead is not providing a path to ground for the drum unit. Repair or replace the meter lead. 2. The plastic insulator tip of the drum shaft jig (p/n 00M6-4-00) is too large, causing incorrect readings. Sand the outer diameter of the plastic tip slightly, and make sure that it seats properly within the drum drive bearing. DESCRIPTION: Paper is Z-folded at the second feed roller. SOLUTION: PROBABLE CAUSES: 1. The paper feed loop data is too high. Adjust the paper feed loop using the 36 mode. Enter code 94, and press the Print button. Press the paper size button to select the desired cassette. Press the P button to display the current data. The adjustment range is -20 to +99. 2. The actuator for the intermediate conveyance sensor (PS11) is worn. Install a repair cap (p/n 5400K0110) or replace the actuator (p/n 540041112) for PS11. DESCRIPTION: Paper intermittently jams under the drum. SOLUTION: CAUSE: The actuator for the paper temporary stop sensor (PS10) is worn. SOLUTION: Replace the actuator (p/n 540041111) or install a repair cap (p/n 5400K0120). DESCRIPTION: Cannot access the diagnostic modes. SOLUTION: CAUSE: There is a poor connection between the socket and the Dallas chip on the main CB. SOLUTION: Power the copier OFF. Remove the Dallas chip, clean the legs of the chip with a pencil eraser and reseat the chip. If necessary replace the Dallas chip (E46DS1220). SOLUTION ID: 15,131 USAGE: 5 SOLUTION ID: 32,601 USAGE: 5 SOLUTION ID: 35,979 USAGE: 5 SOLUTION ID: 36,783 USAGE: 5 SOLUTION ID: 38,542 USAGE: 5 SOLUTION ID: 41,482 USAGE: 5 SOLUTION ID: 42,324 USAGE: 5
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DESCRIPTION: Copies gradually get darker from lead-to-trail. SOLUTION: CAUSE: The mirror holders B (p/n 392061420) located on the first V-mirror assembly are out of position. This affects the angle of the optics mirror. SOLUTION: Reposition the mirror holders. DESCRIPTION: Part number for the fuser drive unit. SOLUTION: The part number for the new style fuser drive unit is (p/n 5400-1514). There are two different style fixing drive units. See [[Parts Information Bulletin #43.| IMAGE V:\BITMAPS\JRC053.BMP SCROLL]] This bulletin provides information on the old verses new style drive units, and addresses compatibility issues. DESCRIPTION: Spots on the drum. SOLUTION: PROBABLE CAUSES: 1. The toner is contaminated, or the developing unit is faulty. Flush out all supplies and replace with the correct supplies. If necessary, install the developer performance kit (p/n SE95-3050). Replace the drum, cleaning blade, and toner guide roller. 2. The ozone filters are dirty causing excessive heat to build up in the drum cavity. Replace the ozone filters (A) (p/n 540080520) and (B) (p/n 540073060) at the recommended interval (every 100,000 copies). DESCRIPTION: F43 only in the morning during the first copy. SOLUTION: CAUSE: The ACDB has failed. SOLUTION: Replace the ACDB (p/n 5400-9085). DESCRIPTION: DF305, originals feed past the scale plate and become damaged. SOLUTION: CAUSE: The RADF height requires adjustment. SOLUTION: Adjust the RADF height by performing the following: 1. Close the RADF unit. 2. Loosen the 4 RADF height adjusting screws. 3. Press down on the top of the RADF unit and tighten the height adjusting screws. a. Insert 2 strips of 20lb paper (approximately 1x8) between the RADF and the platen glass. Ensure that paper is under the shaft supports (black protruding pieces) located in each corner of the RADF. b. Hook a gram gauge to the exposed end of the paper. Pull the paper, and the gram gauge should indicate at least 200 grams of pull tension for the feed side of the RADF (front and rear); at least 50 grams of pull tension for the exit side of the RADF (front and rear). Note: When adjusting the right side of the RADF, insert a 0.5mm spacer below the 2 strips of paper. If available, use a 6-inch metal ruler. It is approximately 0.5mm thick. Refer to the DF305 Service Manual height adjustment procedure for more detail. DESCRIPTION: The RADF drive motor mounting screw inserts are breaking away from the mounting posts during shipment. SOLUTION: CAUSE: The mounting posts that support M301 may become cracked due to vibrations that occur in transportation. SOLUTION: Install the [[countermeasure kit (p/n DF204-301)| IMAGE v:\bitmaps\djc136.bmp SCROLL]] to repair the cracked mounting posts. The instructions for the repair kit are included in the kit. The 5 minute epoxy must be purchased locally. Note: All DF204's in stock have been modified to prevent additional cracking. The modified ADF's can be identified by a red dot on the side of the box, next to the serial number. DESCRIPTION: How to program the power saver mode. SOLUTION: To program the power saver mode, perform the following: 1. Power the machine OFF. 2. While holding down the 2 and 5 keys, power the machine ON. 3. Press P-6-2-P. 4. Enter the desired data: 0 for OFF, 1 for 2 minutes, 2 for 6 minutes, and 3 for 10 minutes. 5. Press the Print button to enter the new data. 6. Power the machine OFF/ON. DESCRIPTION: DF305, unable to select the RADF. SOLUTION ID: 49,374 USAGE: 4 SOLUTION ID: 49,486 USAGE: 4 SOLUTION ID: 52,740 USAGE: 4 SOLUTION ID: 58,599 USAGE: 4 SOLUTION ID: 40,065 USAGE: 4 SOLUTION ID: 11,290 USAGE: 5
SOLUTION ID: 49,208
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SOLUTION: CAUSE: The interlock sensor (PS305) is not actuated. This is caused by the RADF height being out of adjustment. SOLUTION: Adjust the RADF height to ensure that it sits level on the main body and actuates the interlock. DESCRIPTION: Cannot select the 1:2 or 2:2 copy modes. SOLUTION: There is no ADU installed in the machine. These modes require the use of a duplexer. DESCRIPTION: J16 while copying. SOLUTION: CAUSE: The second paper feed clutch (MC1) has failed, and has damaged the main CB. SOLUTION: Replace MC1 (p/n 540084022) and the main CB (p/n 5402-9017). DESCRIPTION: Toner cartridge yield. SOLUTION: The specified toner yield is 12,500 copies (PCUA# 947376) based on the industry standard [[6% cover original| IMAGE v:\bitmaps\djc117.bmp SCROLL]]. The actual yield will vary depending on the types of originals used. DESCRIPTION: The paper is tearing when the cassette is pulled out. SOLUTION: CAUSE: The upper limit detect actuators are worn. SOLUTION: Replace the upper limit detect actuators (p/n 540040200). DESCRIPTION: Erratic display when the machine is first turned on. SOLUTION: CAUSE: The DC power supply is failing under load. The problem occurs when the copier is first turned on. The voltages will be present with no loads applied. SOLUTION: Replace the DC power supply (p/n 540084510). DESCRIPTION: The original is not reaching the scale plate. SOLUTION: CAUSE: The original feed belt is on backwards, and the tension for the RADF belt is set incorrectly. SOLUTION: Reinstall the feed belt. Note: Ensure the [[directional grooves| IMAGE V:\BITMAPS\JRC101.BMP SCROLL]] are positioned correctly in reference to paper flow. Ensure the conveyance belt tension plates are set correctly. DESCRIPTION: Spots on copies which do not appear on the drum. This is an enhancement-modified copier. SOLUTION: CAUSE: The drum carriage mylars from the developing unit modification kit, are installed incorrectly. SOLUTION: Ensure that the mylar strips are installed correctly. For dealers see Technical Operations Bulletin #D14 dated 12/19/95. For branches see Technical Operations Bulletin #A23 dated 12/19/95. See [[installation procedure.| IMAGE V:\BITMAPS\JRC014.BMP SCROLL]] DESCRIPTION: Skew approximately 2mm, which is more evident with 11x17. SOLUTION: PROBABLE CAUSES: 1. The lower second paper feed roller is worn. Replace the lower roller (p/n 540041030). 2. The second paper feed pressure springs are reversed. Place the springs in the correct locations. The rear spring is silver, and the front spring is black. DESCRIPTION: The lower PF201 does not indicate the correct paper size. SOLUTION: CAUSE: Address P69 in the 25 mode is set to a value other than 0. SOLUTION: In the 25 mode set address P69 to 0. Note: P69 is the LT151 paper size setting. This should be set to 0 if there is no LCT. DESCRIPTION: Blur areas or jitter from front-to-rear. SOLUTION: PROABLE CAUSES: 1. The optics drive shaft, and slide shaft holder is worn. Replace the worn parts: optics drive shaft, (p/n 540061090) and slide shaft holder, (p/n 540061240). Copyright 2001, Konica Business Technologies, Inc. SOLUTION ID: 14,262 USAGE: 4 SOLUTION ID: 20,481 USAGE: 4 SOLUTION ID: 22,364 USAGE: 4 SOLUTION ID: 27,990 USAGE: 4 SOLUTION ID: 29,765 USAGE: 4 SOLUTION ID: 30,200 USAGE: 4 SOLUTION ID: 40,666 USAGE: 4 SOLUTION ID: 49,199 USAGE: 4 SOLUTION ID: 46,880 USAGE: 4 USAGE: 4
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2. The grip ring on the 1st mirror assembly is too tight on the optics shaft, causing the optics to bind. Loosen the grip ring on the 1st mirror assembly. 3. The optics scanner is contacting the top of the lens cover. Reposition the lens cover to ensure that the scanner does not contact it. 4. The second feed drive roller is worn. To verify, check the image created on the drum using the 36 mode. The image will appear normal. DESCRIPTION: What is the part number for the new separation drum claw? SOLUTION: For the new separation claws order (p/n SE95-3200). DESCRIPTION: ST102, F77. SOLUTION: PROBABLE CAUSES: 1. The 5V DC protector (ICP1) on the sorter CB is open. With power applied, check each side of ICP1 for 5V DC. If 5V is not present on both pins, ICP1 is open. Replace the sorter drive board (p/n 0590-9011). 2. Fuse F4 on the main CB is open. Replace the fuse (p/n 963010600). 3. The sorter drive board (STDB) has failed. Confirm that all DC voltages are present to the STDB. If necessary replace the STDB (p/n 0590-9011). DESCRIPTION: How to change the developing unit agitators. SOLUTION: See 3035 [[Technical Bulletin #72| IMAGE V:\BITMAPS\JRC077.BMP SCROLL]], which can be accessed through the Konica Fax on Demand system, using document #202872. DESCRIPTION: ST205S, the sorter sorts when the group mode is selected. SOLUTION: CAUSE: The sorter harness is faulty. SOLTION: Replace the sorter wiring harness (p/n 037190080). DESCRIPTION: What is the part number for the metal caps for PS10/PS11? SOLUTION: The part number for PS11 is (p/n 5400K0110). For PS10 order (p/n 5400K0120). DESCRIPTION: No drive from the ADU. SOLUTION: CAUSE: An incorrect spring was installed onto the first paper feed clutch on the ADU. This caused a bind in the ADU drive system causing fuse F1 on the ADU DB and fuse F4 on the main CB to open. SOLUTION: Install the correct spring (p/n 190040730) onto the first paper feed clutch. Replace the open fuses on the ADU DB and the main CB. DESCRIPTION: The platen glass is very hot. SOLUTION: CAUSE: The cooling fan (M11) located at the rear of the machine behind the black ozone filter has failed. This causes no air flow. SOLUTION: Replace M11 (p/n 25AA80540) and the ozone filter (p/n 540073050). DESCRIPTION: Blank copies with no image on the drum. SOLUTION: CAUSE: The drum is not rotating. Drive is not being transmitted from the main motor (M1) to the drum input gear. SOLUTION: Inspect all gears within the drive assembly which transmit drive from the main motor to the drum input gear. Replace any damaged gear. DESCRIPTION: The 8.5x11 tray is not recognized. SOLUTION: CAUSE: The paper size detection actuators on the rear of the paper tray are incorrectly set. SOLUTION: There are two green buttons on the back of the universal tray. One is marked S, and the other is marked L. For 8.5x11 paper the one marked S should be in the down position. SOLUTION ID: 58,713 USAGE: 3 SOLUTION ID: 59,846 USAGE: 3 SOLUTION ID: 45,439 USAGE: 3 SOLUTION ID: 23,090 USAGE: 3 SOLUTION ID: 48,852 USAGE: 3 SOLUTION ID: 31,705 USAGE: 3 SOLUTION ID: 36,293 USAGE: 3 SOLUTION ID: 33,958 USAGE: 3
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DESCRIPTION: The document feeder conveyance belt sticks to the glass. SOLUTION: CAUSE: The conveyance belt has been cleaned with solvents that have damaged the belt. SOLUTION: Replace the conveyance belt (p/n 048045010). The conveyance belts should only be cleaned with alcohol. DESCRIPTION: The document feeder is multifeeding. SOLUTION: CAUSE: Laser printed originals are being used. SOLUTION: Reducing the original pressure plate tension slightly below specification may resolve the problem. Note: See the DF305 service manual page 7 for the adjustment procedure. The specification is 22010g. DESCRIPTION: ST205S, as the indexer goes from bin two to bin one, two copies exit into bin two and none into bin one. No jam code is displayed. SOLUTION: CAUSE: The gate solenoid (SD201) is not operating properly due to a dirty or misaligned plunger. SOLUTION: Clean the plunger and internal body of SD201 with alcohol. Reinstall and verify proper sorter operation. DESCRIPTION: When the upper or lower paper drawers are pulled out, the top sheet of paper catches, causing a crumpled sheet which has to be removed. SOLUTION: CAUSE: The PFU spring clutches have failed allowing the top sheet of paper to prefeed off the paper stack. SOLUTION: Clean or replace the paper feed spring clutch assemblies as necessary (p/n 5400-4080). DESCRIPTION: How is the service control data collection mode accessed? SOLUTION: The service control data collection mode is not available for the 3035, only the 2028 or 4045 offer this feature. DESCRIPTION: How to change the horizontal magnification. SOLUTION: To change the horizontal magnification, perform the following: 1. Enter the 36 mode. 2. Enter code 95. 3. Press the start print button and check the horizontal magnification. 4. Select 1.00 magnification with the magnification buttons. Press buttons P and 2. The copy quantity display will flash. 5. Enter the applicable data: -40 to 40. 6. Press the button again when the display changes to the data just entered. 7. Repeat steps 3 to 6 until the adjustment is within standards. 8. Turn the main switch OFF. DESCRIPTION: The platen glass is very hot. SOLUTION: CAUSE: The ozone filter on the cooling fan located at the rear of the copier is plugged with dirt. SOLUTION: Clean or replace the ozone filter (p/n 540073050). It is recommended that the ozone filters be replaced every 100,000 copies. DESCRIPTION: Dark copies. SOLUTION: CAUSE: The drum and charge corona are past the recommended replacement interval. SOLUTION: Install a new drum (PCUA 947542) and reset the drum counter. Replace the charge corona and set the currents to specification. Adjust the CVR to obtain proper copy density. Note: The recommended replacement interval of the new style drum is 250,000 copies. DESCRIPTION: How to program the ATS. SOLUTION: ATS is not programmable unless the developing unit modification EPROM, version 21.9, is installed at IC2 (p/n 303512-21.9). Note: This EPROM must be used with (p/n 303513-20.0). See Technical Operations Bulletins A23 & D14. If the modification is not installed, version 21.13 (p/n 202812-21.13) should be installed at IC2. See 3035 [[Technical Bulletin #89A| IMAGE V:\BITMAPS\JRC135.bmp SCROLL]], which can be accessed through the Konica Fax on Demand system, using document #202889. SOLUTION ID: 42,284 USAGE: 3 SOLUTION ID: 43,136 USAGE: 3 SOLUTION ID: 44,160 USAGE: 3 SOLUTION ID: 44,750 USAGE: 3 SOLUTION ID: 46,345 USAGE: 3 SOLUTION ID: 46,711 USAGE: 3 SOLUTION ID: 49,126 USAGE: 3
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DESCRIPTION: Copying in progress is indicated when feeding from the RADF. Copying from the platen glass is normal. SOLUTION: CAUSE: The optics cable is walking to the front of the capstan; binding the optics and causing the optics cable to fray. SOLUTION: Clean and lubricate the optics. Remove the cable from where it attaches to the first mirror frame, turn it 3 times counterclockwise and reattach. If the cable appears damaged (frayed) replace the cable (p/n 540061111). DESCRIPTION: J72 even though no sorter is attached. SOLUTION: CAUSE: The programming in the 25 mode is incorrect. SOLUTION: In the 25 mode set P03 to 0 if no sorter is attached. DESCRIPTION: Erratic operation of the optics. SOLUTION: CAUSE: The copier has an old style AC driver board. SOLUTION: Replace the AC driver board with the new style (p/n 5400-9085). DESCRIPTION: DF305, the originals are creasing from front to rear. SOLUTION: CAUSE: The swing back roller ends have burrs which are binding the movement from left to right. SOLUTION: Lightly sand the ends with emory cloth to remove the burrs. DESCRIPTION: Can the LCT be programmed as the priority tray? SOLUTION: This function is not available for the 3035. DESCRIPTION: How to disable the APS. SOLUTION: To disable the APS for a machine with an RADF, perform the following: 1. Power the machine OFF. 2. While holding down the 2 and 5 keys power the machine ON. 3. Press P-5-6-P. 4. Press 3 from the key pad. 5. Press the start print button to enter the new data. 6. Press P-5-8-P. 7. Press 2 from the key pad. 8. Press the start print button to enter the new data. 9. Power the machine OFF/ON. DESCRIPTION: Can a DF203 ADF be installed on the model 3035? SOLUTION: The DF203 can be used, providing the correct EPROMs are installed. See 3035 [[Technical Bulletin #31| IMAGE V:\BITMAPS\JRC074.BMP SCROLL]], which can be accessed through the Konica Fax on Demand system, using document #202831. DESCRIPTION: Can the paper tray be removed by the end user? SOLUTION: The paper tray cannot be removed by the customer on this model. DESCRIPTION: ST206, no staple selection. SOLUTION: CAUSE: The end user was trying to auto staple in the non auto mode. SOLUTION: The machine must be in the fully auto mode to select sort/staple. DESCRIPTION: Blurr, one inch from the lead edge. SOLUTION: CAUSE: The optics drive shaft, and slide shaft holder are worn. SOLUTION: Replace the optics drive shaft (p/n 540061090) and slide shaft holder (p/n 540061240). DESCRIPTION: The mounting bosses for the original feed solenoid (SD301), and the pressure feed assembly are breaking on older document feeders. SOLUTION ID: 18,553 SOLUTION ID: 20,505 USAGE: 3 SOLUTION ID: 25,911 USAGE: 3 SOLUTION ID: 23,133 USAGE: 3 SOLUTION ID: 31,131 USAGE: 3 SOLUTION ID: 36,599 USAGE: 3 SOLUTION ID: 41,848 USAGE: 3 SOLUTION ID: 42,249 USAGE: 3
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SOLUTION: There are repair brackets available. See DF305 [[Technical Bulletin #8| IMAGE V:\BITMAPS\JRC075.BMP SCROLL]] and, DF305 [[Technical Bulletin #9| IMAGE V:\BITMAPS\JRC076.BMP SCROLL]], which can be accessed through the Konica Fax on Demand system, using document #3330508, and #3330509. DESCRIPTION: Intermittent misfeeding from the PFU. SOLUTION: CAUSE: The machine has an old style double feed prevention plate. SOLUTION: Install the newer style DFP plate assembly (p/n 5400-4043), and the spring (p/n 540040742). DESCRIPTION: How to enable mixed original mode (APS) through the RADF. SOLUTION: To enable the mixed original mode, perform the following: 1. Access the 25 mode (power the copier ON while simultaneously pressing the 2 and 5 keys), P61 to 1. 2. Press the Start Print key to enter the data. 3. Power the copier OFF/ON to exit the 25 mode. Note: The following minimum EPROM levels must be installed: DF203 level 11.0 Copier main CB IC2 level 18.1 Copier main CB IC3 level 14.0 DF305 level 13.1 Copier main CB IC2 level 17.8 Copier main CB IC3 level 11.0 DESCRIPTION: Intermittent F35. SOLUTION: CAUSE: The main relay (RL1) has contaminated/pitted electrical contacts. SOLUTION: With main switch OFF and machine unplugged, open RL1 and clean the relay electrical contacts. Replace RL1 (p/n 540088460) if the problem persists. DESCRIPTION: Part number request for the optics wire tension gauge or jig. SOLUTION: The part number for the wire tension jig is (p/n 00M6-1-01). DESCRIPTION: 11x17 enlarged, produces half copies that are dark. SOLUTION: CAUSE: The mirror holders (B) (p/n 392061420) located on the first V-mirror assembly are out of position. This affects the angle of the mirror. SOLUTION: Reposition the mirror holders. DESCRIPTION: AD205, J92 when selecting 1:2. There is no problem when selecting 2:2. SOLUTION: CAUSE: The ADU DB failed. SOLUTION: Replace the ADU DB (p/n 0486-9010). DESCRIPTION: Special release Spanish EPROM version 20.7 does not allow recognition of 8.5x14 paper. SOLUTION: This is a product limitation. DESCRIPTION: Enhancement kit (p/n SE95-3050) includes incorrect instructions. SOLUTION: The enhancement kit (p/n SE95-3050) introduced in Technical Operations Bulletin #D14 dated 12/19/95 has been replaced with kit p/n SE95-3180 or SE95-3180RF. The new kit includes directions to change the magnet angle. Since the magnet angle has already been adjusted, do not follow the instructions with the kit. DESCRIPTION: J61 when using ADF. SOLUTION: CAUSE: The conveyance belt is slipping. SOLUTION: Clean both sides of the conveyance belt. If necessary replace the belt (p/n 048045010). DESCRIPTION: Part number for the waste toner collection bottle. SOLUTION: The part number for the toner collecting box is (p/n 540022010). SOLUTION ID: 51,970 USAGE: 2 SOLUTION ID: 81,503 USAGE: 2 SOLUTION ID: 69,714 USAGE: 2 SOLUTION ID: 69,287 USAGE: 2 SOLUTION ID: 36,693 USAGE: 2 SOLUTION ID: 21,991 USAGE: 2 SOLUTION ID: 93,065 USAGE: 2 SOLUTION ID: 69,189 USAGE: 3 USAGE: 3
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DESCRIPTION: The RADF multifeeds when running laser printed originals. SOLUTION: CAUSE: Some laser printed originals may cause multifeeding. SOLUTION: Adjust the RADF lift up pressure plate to approximately 170 grams. Note: This adjustment is not within specifications, and should only be performed based on the frequency of running laser printed originals. Increase the lift up pressure 10 grams at a time until a good medium is found. Check the feeding performance of standard 20lb paper when done. DESCRIPTION: How to reset the PM counter. SOLUTION: To reset the PM counter, perform the following: 1. Access the 47 mode (power the copier ON while pressing the 4 and 7 keys simultaneously), output code 90. 2. Enter the Start date, (month/day/year) using the numeric keys. a. This is the date of the PM. 3. Press the START/PRINT button again. 4. Power the copier OFF/ON to return to normal copy mode. DESCRIPTION: The lower two drawers are not being recognized. SOLUTION: CAUSE: The wiring harness (PFU power source wiring) between the drawer base and the main body has failed. SOLUTION: Replace the wiring harness (p/n 049295010). DESCRIPTION: ST206, unable to make copies when the sorter is attached. SOLUTION: CAUSE: The sorter CB is not providing the correct acknowledgement signal to the main body which shuts down operation. SOLUTION: Inspect and reseat the wiring harness from the sorter CB and the main CB. If there is no change, check for 5V DC at CN101-3 and CN101-7. If the voltage is not present; replace the sorter CB (p/n 074089020). DESCRIPTION: Intermittent multiple feeding out of the ADU. SOLUTION: CAUSE: The torque limiter is worn causing multiple sheet feeding. SOLUTION: Replace the torque limiter (p/n 048640270). DESCRIPTION: AD205, skewing when feeding out of the ADU. SOLUTION: CAUSE: The loop timing for the ADU is set too low. SOLUTION: Enter the 36 mode, code 94. Select the two sided copy mode. Make one copy so that one is in the ADU. Press the [P] button, adjust the data, press [P] again and run the copy out of the ADU. Repeat until the skew is corrected. DESCRIPTION: The toner rubs off the copies. SOLUTION: CAUSE: The fuser release lever (lever 2) is in the released position. SOLUTION: Pressure the fuser rollers together by moving lever 2 to the right until it latches. DESCRIPTION: AD205, J15 when duplexing. SOLUTION: CAUSE: The rear home position sensor (PS504) is out of adjustment. This will cause a misalignment of the paper and the first feed rollers when duplexing. SOLUTION: Adjust PS504 and inspect the paper in the duplex tray after copying the first side. DESCRIPTION: The copies in the 1:1 mode are out of focus. SOLUTION: CAUSE: The main reflector assembly and first V-mirror assembly have been damaged causing poor copy quality. SOLUTION: Ensure that all the optics adjustments have been made correctly, and that the optics move freely. Inspect the main reflector assembly (p/n 5402-6121) and the first V-mirror assembly (p/n 5400-6133) for any damage. Replace any damaged assemblies as necessary. Copyright 2001, Konica Business Technologies, Inc.
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DESCRIPTION: ST206, the stapler swings in, but intermittently it does not staple. SOLUTION: CAUSE: The wiring harness from the stapler to the sorter CB is damaged. SOLUTION: Replace the stapler harness (p/n 074087050). DESCRIPTION: When feeding mixed originals (8.5x11R and 8.5x14) from the RADF, the second copy (if 8.5x14) will have a deletion on the trail edge. SOLUTION: CAUSE: The method of CEL timing, address 70 in the 25 mode is set to 0 for APS detect. SOLUTION: Set address 70 to 2 for copy paper detect. DESCRIPTION: The optics unit is noisy during the scan operation. SOLUTION: CAUSE: There is excessive play in the first mirror unit. SOLUTION: Replace the optics sleeve (p/n 540061240) and inspect the optics shaft (p/n 540061090). DESCRIPTION: ST206, when the last copy exits the main body; power to the copier is lost for a brief moment. SOLUTION: CAUSE: The relay signal wiring (adaptor harness) between the sorter and main body is damaged. SOLUTION: Replace the relay signal wiring (p/n 074087060). DESCRIPTION: Part numbers for the main body internal heater (dew prevention) and associated components. SOLUTION: The heater is offered as a kit. Order (p/n SE95-2560). DESCRIPTION: P91 code. SOLUTION: CAUSE: The sorter (ST205S) CN17 was plugged into CN150 on the main CB which is an ADU connector. SOLUTION: Install the sorter connector, CN17 on CN142 on the main CB. DESCRIPTION: Intermittent loss of display and operation. SOLUTION: CAUSE: The door interlock switches are faulty. SOLUTION: Replace the door interlock switches (p/n 392085020). DESCRIPTION: High static buildup on the RADF conveyance belt. SOLUTION: CAUSE: The drive roller bearings are dirty and causing a loss of ground to the RADF. SOLUTION: Check the end of the drive roller to frame ground for continuity. Ensure that the bearings are clean. DESCRIPTION: ST205S, groups when the sort mode is selected. SOLUTION: CAUSE: There is a damaged wire on CN17-10. SOLUTION: Repair the wire or replace the wiring harness (p/n 037190080). DESCRIPTION: Cannot select the RADF. SOLUTION: CAUSE: The swingback roller is out of its holder, not allowing the interlock sensor (PS305) to be flagged. SOLUTION: Ensure that the holders are not worn, and that the swingback roller is not bent. Replace as necessary. DESCRIPTION: Streaks lead-to-trail on the edges appears at 77% and below. SOLUTION: CAUSE: The CEL is not completely discharging the non-image area. SOLUTION: Replace the CEL (p/n 5400-9141). DESCRIPTION: ST206, the staples within the cartridge will not advance.
SOLUTION ID: 28,977
March 2002
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SOLUTION: CAUSE: The stapler unit has an old style feeder. SOLUTION: Replace the stapler feeder with the new style (p/n 50200-808). See ST206 [[Technical Bulletin #2| IMAGE V:\BITMAPS\JRC081.BMP SCROLL]], which can be accessed through the Konica Fax on Demand system, using document #7820602. DESCRIPTION: Separation jam only with 8.5x11 paper. SOLUTION: CAUSE: The data stored in memory is corrupted. SOLUTION: In the 47 mode enter output code 92. Press the start print button to perform a process initial set. This will set all data in memory to the factory initial values. Note: Ensure the 25 mode settings and 36 mode adjustments are reprogrammed. DESCRIPTION: ST205S, only 8.5x11R jams in the indexer. SOLUTION: CAUSE: The indexer height is out of adjustment. SOLUTION: Verify the [[indexer height| IMAGE V:\BITMAPS\JRC011.BMP SCROLL]] , and retime the indexer pulleys the timing belt may have jumped out of position. DESCRIPTION: After removing the document feeder and installing a platen cover, the APS selects 11x17. SOLUTION: CAUSE: The APS adjustment was not performed. SOLUTION: Perform the APS. Use the 47 mode, output code 99. Note: Ensure the platen top is in the down position when the adjustment is done. DESCRIPTION: How to disable APS and AMS on a platen top machine. SOLUTION: Order Eprom 21.2 at IC2 and 20.0 at IC3 to cancel AMS. Note: In the 25 mode set P58 and P56 to 3 to disable APS. DESCRIPTION: Can the ST205 sorter be installed on a 3035? SOLUTION: The ST205 can be installed on a 3035. Use the 10 pin wire harness (p/n 037190080). DESCRIPTION: The main relay (RL1) is chattering at power up. SOLUTION: CAUSE: RL1 was installed upside down. The AC voltage is going to the coil. SOLUTION: Reposition the relay and properly connect the AC and DC connections. DESCRIPTION: Drum drive gear damage. SOLUTION: See 3035 [[Technical Bulletin #66| IMAGE V:\BITMAPS\JRC079.BMP SCROLL]], which can be accessed through the Konica Fax on Demand system, using document #202866. Also, see [[ Parts Information Bulletin #54| IMAGE V:\BITMAPS\JRC080.BMP SCROLL]] for rebuild kit, and part change information. DESCRIPTION: AD205, noise while duplexing SOLUTION: CAUSE: Dirty or worn feed roller bushings found on the first feed roller shaft A (p/n 048640010) and first feed roller shaft B (p/n 048640020). SOLUTION: Clean or replace the feed roller bushings (p/n 396076050). Note: For further explanation of parts layout refer to the AD205 Service Manual including parts catalog (September1992) page 10. DESCRIPTION: P81 at power up. SOLUTION: CAUSE: There is a loose pin in the key counter connector CN55. SOLUTION: Repair any loose pins in CN55. DESCRIPTION: The copies begin to fade after about 75 copies in a row. Copy quality will come back if machine sits for a while. SOLUTION: CAUSE: The drum is worn. SOLUTION: Replace the drum (PCUA 947513). Copyright 2001, Konica Business Technologies, Inc. March 2002 SOLUTION ID: 38,696 USAGE: 1 SOLUTION ID: 40,224 USAGE: 1 SOLUTION ID: 13,237 USAGE: 2 SOLUTION ID: 18,038 USAGE: 2 SOLUTION ID: 21,720 USAGE: 2 SOLUTION ID: 22,913 USAGE: 2 SOLUTION ID: 24,063 USAGE: 2 USAGE: 2
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DESCRIPTION: ST102, in group mode, the sorter does not cycle back up after reaching the tenth bin and will continue to feed copies into that bin. SOLUTION: In the group mode the maximum number of originals to be copied is 10. The maximum print quantity is 30. If the maximum number of originals is exceeded they will exit to the bottom bin. DESCRIPTION: Can AMS be disabled when selecting paper size? Customer runs originals smaller than 8.5x11 and does not have a tray configured for 8.5x11. SOLUTION: AMS cannot be disabled. The RADF only detects a minimum length of 8.5 inches. It therefore defaults to 8.5x11 paper size. DESCRIPTION: Cannot access the ECM mode. SOLUTION: CAUSE: The customer is inputting the wrong master key code code. SOLUTION: Obtain the master key code using the 25 mode addresses P72-P79. DESCRIPTION: DF305, original skew. SOLUTION: CAUSE: The scale plate is warped. SOLUTION: Replace the scale plate assembly (p/n 0481-1200). DESCRIPTION: Only the center of the copy is out of focus. SOLUTION: CAUSE: The sixth mirror is out of position. SOLUTION: Reposition the sixth mirror, and reverify the position of any other mirrors that were moved. DESCRIPTION: The copies are distorted after replacing the optics cable. SOLUTION: CAUSE: The lens unit was knocked out of position when the optics drive cable was replaced. SOLUTION: Reposition the lens unit. DESCRIPTION: Part number for the LCT heater kit. SOLUTION: The part number for the heater kit is (p/n SE95-2830). DESCRIPTION: Interchangeability of 4145 and 3035 developing units. SOLUTION: When ordering the 3035 developing unit (p/n 5440-3003) from the Parts Department, the assembly will be substituted with a 4145 developing unit (p/n 25LA-3001). DESCRIPTION: ST206, P71 with the message(s) PLEASE CLOSE SORTER ENTRANCE COVER and PLEASE CONNECT SORTER TO THE COPIER. SOLUTION: CAUSE: The front door to the stapler unit is not fully closed. SOLUTION: Fully close the front door, covering the stapler unit. The stapler unit assembly should cycle in/out every time the door is opened/closed. DESCRIPTION: A dark band running lead-to-trail approximately 1-inch wide. SOLUTION: CAUSE: The 6th mirror in the optics is dirty. The mirrors in the optics section may accumulate a film coating that affects copy quality. SOLUTION: Clean the 6th mirror (located to the right of the lens unit) with glass cleaner and a soft cloth or cotton pad. Notes: 1. There is a black cover running front-to-rear that shields the 6th mirror. 2. The rear lens rail must be removed to allow removal of the 6th mirror cover. Caution: Areas of the optics cavity may have sharp edges. DESCRIPTION: AD205, J92 as paper enters the ADU. SOLUTION: CAUSE: The one-way gear assemblies in the ADU inversion unit are slipping.
SOLUTION ID: 64,845 USAGE: 1 March 2002
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SOLUTION: Replace the two (2) one-way gear assemblies in the inversion unit. Each of the assemblies consists of the following parts: PART NUMBER ITEM 048676520 pulley (B) 540077010 clutch lock gear 540077010 clutch base gear 540040380 cover DESCRIPTION: Operation panel display is in Japanese. SOLUTION: PROBABLE CAUSES: 1. Arcing from the T/S corona or the charge corona; static discharge; or power line problems. Replace T/S blocks, wires, and plunging prevention plate. The charge corona blocks and wires should be cleaned or replaced. Verify a good ground at the wall outlet. To reset the language in the message display: a. Enter the 25 mode (hold the 2 and 5 keys while powering ON the copier. b. Select address P14; press the P button, and type 1, 4, and press P again. c. Enter the required data: 0= English 1= French 2= British (has metric sizes) 3= Japanese d. Press the start print button to enter the new data. e. Power OFF/ON the copier to exit the 25 mode. 2. The main CB has failed. Replace the main CB (p/n 5402-9017). DESCRIPTION: ST206, J32 shortly after pressing the START/PRINT key. SOLUTION: CAUSE: The sorter selection in the 25 mode, P03, is not properly programmed. SOLUTION: To program the proper sorter selection, perform the following: 1. Power the copier OFF. 2. Enter the 25 mode, (power the copier ON, while pressing the 2 and 5 keys). 3. Using the numeric keypad press P-03-P, followed by the 0 key. 4. Press the START PRINT key. 5. Power the copier OFF/ON, to exit the 25 mode. DESCRIPTION: J17 when feeding from any paper source. SOLUTION: CAUSE: The temporary stop sensor (PS10) has a poor connection, or the sensor has failed. SOLUTION: To check the operation of the temporary stop sensor (PS10), perform the following: 1. Power the machine OFF. 2. Enter the 47 mode, (power the machine ON, while holding the 4 and 7 keys). 3. Using the numeric keypad press the 2 and 0 keys (input code 20). 4. With the temporary stop sensor (PS10) in its normal non-actuated state, the magnification display window on the operation panel should display HI. 5. Manually actuate the temporary stop sensor (PS10), the display indication on the operation panel should change to LO. 6. If the temporary stop sensor (PS10) fails to change state, reseat CN46 at the sensor itself, along with CN6 on the main CB. If replacement of the temporary stop sensor is required, order p/n 540085510. DESCRIPTION: AD205, J15 when duplexing. SOLUTION: CAUSE: A worn or excessively lubricated rotation plate spring clutch. SOLUTION: Thoroughly clean clutch spring (B) (p/n 190040730), the hub of gear (M) (p/n 300077270), and the hub of the stop collar (p/n 190040540) with a dry, clean cloth. Apply a drop of light oil onto the spring. If the problem persists, replace the three parts. Note: If the rotary plate (p/n 190040520) does not rotate smoothly because of resistance on its metal shaft, install a roller (p/n 300040530) and an E-clip (p/n 00Z670406) on the rotary plate shaft. DESCRIPTION: Deletion on the front side of 8.5x11 copies. SOLUTION: CAUSE: The CEL assembly is not positioned correctly. SOLUTION: Adjust the position of the CEL assembly (p/n 5400-9141). Perform the following: 1. Remove the drum carriage. 2. Loosen the screw on the front side of the CEL Copyright 2001, Konica Business Technologies, Inc. March 2002 SOLUTION ID: 58,323 USAGE: 1 SOLUTION ID: 58,561 USAGE: 1 SOLUTION ID: 60,273 USAGE: 1 SOLUTION ID: 60,623 USAGE: 1 SOLUTION ID: 61,393 USAGE: 1
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3. Slide the CEL to the front of the drum carriage and hold in position. 4. Secure the screw to the CEL. 5. Reinstall the drum carriage and verify proper operation. DESCRIPTION: PF201, intermittent paper jam when feeding from the drawer base. SOLUTION: CAUSE: The main CB has failed. SOLUTION: Check for 5V DC at CN120-A9 and CN120-A10 on the main CB. If not present, or is less than 4.5V DC, check for 5V at CN4-3 and CN4-4 on the main CB. If present, replace the main CB (p/n 5402--9013). DESCRIPTION: Are the drive unit belts the same for the 2028, 3035, and 4045? SOLUTION: The 2028 and 3035 use the same drive unit belts (p/n 540077510). The 4045 uses a different belt (p/n 544077510) which is shorter due to smaller diameter pulleys on the drive unit. DESCRIPTION: The LCD is dim, and unable to program some memory functions. SOLUTION: CAUSE: Poor connection at CN3, or CN67 on the main CB. SOLUTION: Inspect and reseat CN3, and CN67 on the main CB. DESCRIPTION: Erratic operation. Memory addresses settings are not retained in 25 mode. SOLUTION: CAUSE: The memory IC (Dallas chip) battery has failed. SOLUTION: Ensure that arcing is not occurring in the corona units which will rewrite memory. Replace the memory IC (p/n E46DS1220). DESCRIPTION: Paper tray lift drives up after the tray is withdrawn resulting in broken lift up gears. SOLUTION: CAUSE: One or more of the paper size detect switches are stuck on, causing the machine to think the paper tray is inserted. SOLUTION: Remove the paper size switch assembly and correct any binding or replace any defective parts. DESCRIPTION: DF305, second side intermittent skew. SOLUTION: CAUSE: Burr on reversal guide cover (casing, conveyance - p/n 048012050). SOLUTION: Remove burr using emory cloth, or scotch brite pad. DESCRIPTION: ST206, the green manual staple light flashes, and the stapler will not function. SOLUTION: CAUSE: The bin paper present sensor (PS201) needs adjustment. SOLUTION: Adjust PS201. To adjust PS201, perform the following: 1. Turn the copier OFF. 2. Set hardware dipswitch 1 located on the sorter CB to the ON position . 3. Remove all paper from the bins. Check to see that LED1 on the sorter CB is OFF. 4. If LED1 does not turn OFF, adjust VR3 so that it does, (turn VR3 counterclockwise to turn LED1 OFF, and clockwise to turn LED1 ON). 5. Insert a sheet of paper into the bins and ensure that LED1 turns ON as paper is inserted, and OFF when it is removed. 6. When the adjustment is completed, turn the copier OFF, reposition hardware dipswitch 1 to the OFF position, and turn the copier back ON. DESCRIPTION: The operation panel is locked up. The LCD appears normal. SOLUTION: PROBABLE CAUSES: 1. One or more of the operation panel buttons are stuck in the down position. Inspect all operation panel buttons and ensure that none are stuck down. Repair as necessary. 2. The operation panel locks up at power up. The lens and exposure unit do not initialize. The main relay (RL1) has failed. Replace RL1 (p/n 540088460). DESCRIPTION: The ADU side guides are in the wrong position. SOLUTION: CAUSE: The ADU driver board has failed. SOLUTION ID: 51,801 USAGE: 1 SOLUTION ID: 51,812 USAGE: 1 SOLUTION ID: 52,495 USAGE: 1 SOLUTION ID: 53,260 USAGE: 1 SOLUTION ID: 53,534 USAGE: 1 SOLUTION ID: 53,715 USAGE: 1 SOLUTION ID: 55,309 USAGE: 1 SOLUTION ID: 55,363 USAGE: 1
March 2002
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SOLUTION: Replace the ADU DB (p/n 0486-9010). DESCRIPTION: How to clear an account in the ECM mode. SOLUTION: To clear an account in the ECM mode, perform the following: 1. In the standby mode hold down P then press 9. Enter the master key code. 2. Press 4 for account reset. 3. Press start print button. The message center should indicate CLEAR ALL ACCOUNTS YES/NO? Press the start print button for yes, and the stop/clear button for no. 4. Use the magnification arrows to reach the desired account, then press the start print button to clear the account. 5. Press the stop/clear button to return to the ECM operation mode. DESCRIPTION: Can the bypass tray run 4x6 paper? SOLUTION: The smallest size substrate that the bypass tray can run is 5.5x8.5. DESCRIPTION: Part number for the ST205S conveyance motor (M201). SOLUTION: For the conveyance motor (M201) order (p/n 12FL80011). DESCRIPTION: The front to rear zoning varies when duplexing. SOLUTION: CAUSE: The main CB is faulty causing the side guides not to move to the proper position against the copies in the ADU. SOLUTION: Replace main CB (p/n 5402-9013), which controls the movement of the side guides via the ADU driver board. DESCRIPTION: Varying lead edge registration. SOLUTION: CAUSE: The shaft holders for the second feed rollers are dirty causing the rollers to bind. SOLUTION: Clean and lightly lubricate the shaft holders and shafts. DESCRIPTION: Small black lines on the copies. The lines are also on the drum surface and can be wiped off with some difficulty. SOLUTION: CAUSE: Insufficient internal air flow. SOLUTION: Ensure that filters have recently been replaced. If necessary replace the cooling fan M11 (p/n 544280511). Note: The copies and drum may exhibit this problem within 20-30,000 copies; the symptom usually occurs during long copy runs. DESCRIPTION: Jamming from the base unit. SOLUTION: CAUSE: The actuators for the paper temporary stop sensor (PS10) and the intermediate conveyance sensor (PS11) are worn. SOLUTION: Replace the actuators, or install the repair caps PS10 (p/n 5400K0120), PS11 (p/n 5400K0110). DESCRIPTION: High-pitched squeal from the ADU paper feed motor (M501). SOLUTION: CAUSE: The ADU paper feed motor (M501) is binding internally. The motor heats up on long copy runs. SOLUTION: Replace M501 (p/n 460080030). DESCRIPTION: ST206, the staple indicator is flashing after installing a new sorter CB. SOLUTION: CAUSE: The staple supply sensor (PS209) needs adjustment. SOLUTION: Adjust the level of PS209. Turn ON hardware dipswitches 1 and 2 on the sorter CB. With staples loaded, adjust VR1 until LED1 goes OFF. When the staples are removed LED1 should turn ON. Turn the dipswitches back OFF. DESCRIPTION: Can an ST102A sorter be installed on a 3035? SOLUTION: If a 10 bin sorter is required, the product configuration sheet shows the ST102 sorter is recommended for the 3035. The ST102A is for the 1015. SOLUTION ID: 48,065 USAGE: 1 SOLUTION ID: 48,894 USAGE: 1 SOLUTION ID: 48,932 USAGE: 1 SOLUTION ID: 48,944 USAGE: 1 SOLUTION ID: 49,356 USAGE: 1 SOLUTION ID: 50,445 USAGE: 1 SOLUTION ID: 51,285 USAGE: 1
SOLUTION ID: 51,187 USAGE: 1 SOLUTION ID: 50,934 USAGE: 1 SOLUTION ID: 50,464 USAGE: 1
March 2002
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DESCRIPTION: Unable to acheive proper charge current specification. SOLUTION: CAUSE: The high voltage power supply HV(A) has failed. SOLUTION: Replace HV(A) (p/n 540084012). DESCRIPTION: Can the ST103 sorter be converted to an ST102 sorter? SOLUTION: It is not recommended to convert an ST103 to an ST102 due to the differences in the wiring and electronics. DESCRIPTION: When the 8.5x11 cassette runs out of paper, ATS is selecting the 11x17 cassette which leads to jamming. SOLUTION: CAUSE: The paper size detect switches for the 11x17 cassette are set incorrectly, and are indicating 8.5x11 sized paper. SOLUTION: Set the detect switches to the correct position as indicated by the legend on the bottom of the cassette. DESCRIPTION: As paper enters the ADU, the paper folds over in the stacker unit. SOLUTION: CAUSE: The guide mylar on the change over plate has a nick in it which the paper catches on flipping the paper over. SOLUTION: Temporarily smooth out the nick in the mylar until a new one can be installed (p/n 12EF42160). DESCRIPTION: The copies are wavy looking. SOLUTION: CAUSE: A dirty front optics rail can cause hesitation with the movement of the first and second mirror frames. SOLUTION: Clean both the front optics rail and the rollers on the first and second mirror frames with alcohol. Note: Do not use any lubricant in this area of the optics. DESCRIPTION: ST206, cannot attach the data connector to the main CB. SOLUTION: CAUSE: The jumper wire from the sorter data harness to the main CB is missing. SOLUTION: Order the jumper wire (p/n 074087060). DESCRIPTION: LT151, the LCT is multifeeding. SOLUTION: CAUSE: The paper detect actuator is worn. SOLUTION: Replace the paper detect actuator (p/n 564040100). DESCRIPTION: AD205, part number for the complete inversion unit. SOLUTION: Inversion unit assembly (p/n 0487-4803). DESCRIPTION: J94 when the duplexer is selected. SOLUTION: CAUSE: The wire to the gate solenoid (SD503) has shorted to ground. SOLUTION: Repair the wire or replace the wiring harness (p/n 048695010). DESCRIPTION: The copies will not separate from the drum. SOLUTION: CAUSE: The separation corona wire is broken. SOLUTION: Replace the separation corona wire (p/n 540026080), and check the corona currents. DESCRIPTION: What is the recommended monthly copy volume? SOLUTION: The recommended monthly volume is 40,000 copies. DESCRIPTION: The toner cartridge is a different shape. Copyright 2001, Konica Business Technologies, Inc.
SOLUTION ID: 42,116 USAGE: 1 SOLUTION ID: 41,997 March 2002
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SOLUTION: To comply with environmental regulations for hard plastic containers, the [[shape of the cartridge| IMAGE V:\BITMAPS\JRC100.BMP SCROLL]] has been changed. There is no change in relation to the cartridge in terms of the toner supply method. Changes started with lot #601151Y8 for the models 2028/3035/4045. DESCRIPTION: The optics cooling fan does not come on. SOLUTION: CAUSE: The female pins on the motor connector are loose. SOLUTION: Ensure that the pins are making a good connection. DESCRIPTION: Can the ECM passcodes be expanded from 20 to 40? SOLUTION: The maximum number of passcodes available is 20. They cannot be expanded. DESCRIPTION: Multiple sheet feeding through the RADF. SOLUTION: CAUSE: The bosses which hold the mounting bracket for the original feed solenoid (SD301) are damaged. This causes more than one original to feed. SOLUTION: Install the SD301 mounting repair bracket. See DF305 [[Technical Bulletin #8| IMAGE V:\BITMAPS\JRC075.BMP SCROLL]], which can be accessed through the Konica Fax on Demand system, using document #3330508. DESCRIPTION: The copies are skewed on the second side when copying 2:2 through the RADF. SOLUTION: CAUSE: The platen glass height is incorrect. SOLUTION: Install the platen glass pads (p/n 540098060). See 3035 [[Technical Bulletin #12A| IMAGE V:\BITMAPS\JRC102.BMP SCROLL]], which can be accessed through the Konica Fax on Demand system, using document #202812. DESCRIPTION: Where does the drawer base heater connect? SOLUTION: An additional harness (p/n 049295061) is needed. This connects to CN387 on the main body. DESCRIPTION: ST206, cannot select the sorter. SOLUTION: CAUSE: The short adapter harness which connects the main sorter harness to the main CB has an open. SOLUTION: Replace the short adapter harness (p/n 074087060). DESCRIPTION: The upper tray paper size detect does not work. SOLUTION: CAUSE: The no paper remaining sensor actuator is stuck. SOLUTION: Reseat the actuator, and ensure that it moves freely. DESCRIPTION: Only 8.5x14 copies are light front-to-rear at about the 11-inch area. SOLUTION: CAUSE: The optics cable is frayed, causing the optics to bounce at a certain area of the scan. SOLUTION: Replace the optics cable (p/n 540061111). DESCRIPTION: Narrow lines running front to rear. Looks like scuff marks, no specific pattern. SOLUTION: CAUSE: A nonstandard substrate that has a sticky substance on it is being fed through the copier. This substance is sticking to the drum and damaging it. SOLUTION: Do not to use this type of substrate. DESCRIPTION: ST206, intermittent operation of the paper conveyance motor (M201). SOLUTION: CAUSE: There is a poor electrical connection to the sorter CB. SOLUTION: Reseat all connectors on the sorter CB. DESCRIPTION: How is the zener diode installed? Is it directional? SOLUTION: Polarity must be observed. The zener should have two different sized eyelets; one larger than the other. The SOLUTION ID: 33,618 USAGE: 1 SOLUTION ID: 34,414 USAGE: 1 SOLUTION ID: 37,548 USAGE: 1 SOLUTION ID: 38,184 USAGE: 1 SOLUTION ID: 38,480 USAGE: 1 SOLUTION ID: 40,619 USAGE: 1 SOLUTION ID: 40,419 USAGE: 1 SOLUTION ID: 40,946 USAGE: 1 SOLUTION ID: 41,484 USAGE: 1 SOLUTION ID: 41,212 USAGE: 1 USAGE: 1
March 2002
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larger eyelet attaches to the ground strap at the front of the drum carriage. If the eyelets are the same size, attach the leg of the zener marked with the dot (on the zener body) to the ground strap. DESCRIPTION: ST205S, intermittent stapling. SOLUTION: CAUSE: The staple cartridge is faulty. SOLUTION: Replace the cartridge. DESCRIPTION: Originals do not exit completely from the RADF. SOLUTION: CAUSE: The mounting plate for the gate solenoid (SD302) is malformed causing poor operation of the exit plate. SOLUTION: Reform the mounting plate for SD302. Verify the gate solenoid adjustment. DESCRIPTION: What is the part number for the 6th mirror assembly? SOLUTION: The 6th mirror assembly part number is (p/n 5400-6153). DESCRIPTION: The paper is rippled after going through the fuser. SOLUTION: CAUSE: The lower roller fuser bearings are not turning. SOLUTION: Replace the bearings (p/n 460075060). DESCRIPTION: Intermittent lens drive. SOLUTION: CAUSE: Dirty lens drive rails. SOLUTION: Clean the rear lens slide rail, and clean and lubricate the front rail. DESCRIPTION: Is the 2028 upper fuser roller compatible with the model 3035? SOLUTION: The 2028 upper fuser roller (p/n 576053010) is not compatible with the 3035 upper fuser roller (p/n 540053010). DESCRIPTION: Part number for the exposure lamp. SOLUTION: The part number is (25BA83010). DESCRIPTION: Will not copy 11x15 computer paper out of RADF correctly. SOLUTION: CAUSE: The method of CEL timing in the 25 mode needs to be changed. SOLUTION: In the 25 mode set P70 to 2 for copy paper size CEL operation. DESCRIPTION: When the registration is set for one cassette, the others change. SOLUTION: CAUSE: The data stored in memory is corrupted. SOLUTION: In the 47 mode enter output code 92, press the start print button to perform a process initial set. This will set all data in memory to the factory initial values. Note: Ensure to reprogram the 25 mode settings and 36 mode adjustments. DESCRIPTION: Will not select the correct paper size after performing a memory reset. This is a platen top copier. SOLUTION: CAUSE: The APS adjustment needs to be performed. SOLUTION: Perform the APS adjustment. With the platen top in the down position, use the 47 mode output code 99. DESCRIPTION: The memory is scrambled. SOLUTION: CAUSE: The RADF to main CB harness has failed. SOLUTION: Replace the harness (p/n 048090040). DESCRIPTION: Dark copies. SOLUTION ID: 19,197 SOLUTION ID: 21,081 USAGE: 1 SOLUTION ID: 22,339 USAGE: 1 SOLUTION ID: 22,477 USAGE: 1 SOLUTION ID: 31,174 USAGE: 1 SOLUTION ID: 31,263 USAGE: 1 SOLUTION ID: 31,911 USAGE: 1 SOLUTION ID: 31,610 USAGE: 1 SOLUTION ID: 32,369 USAGE: 1 SOLUTION ID: 33,343 USAGE: 1
March 2002
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SOLUTION: CAUSE: The fourth mirror came loose. SOLUTION: Repair as necessary. DESCRIPTION: Streaks on drum. SOLUTION: CAUSE: The CEL is dirty. SOLUTION: Clean the CEL. DESCRIPTION: Dark copies. Can get good copies while in 36 mode only. SOLUTION: CAUSE: The density selector was at the darkest setting. SOLUTION: Ensure the density selector is at the normal setting. DESCRIPTION: The wall circuit breaker is tripping. The copier breaker does not trip. SOLUTION: CAUSE: Other loads on the line are affecting the circuit. SOLUTION: A dedicated 15Amp 115V AC circuit is recommended. DESCRIPTION: Can metric paper be duplexed? SOLUTION: Metric paper can be duplexed. Order main CB EPROMs, (p/n 303512-20.6), and (p/n 303513-20.6). Note: These will convert the machine to metric only, inch size paper will not work. DESCRIPTION: What is the upper fuser roller life expectancy? SOLUTION: The 3035 service manual states 200,000 copies. DESCRIPTION: ST205S, cannot select the group mode. SOLUTION: CAUSE: Poor connections on the sorter CB. SOLUTION: Reseat all connectors on the sorter CB. DESCRIPTION: ST206, copying in progress only with the sorter connected. SOLUTION: CAUSE: One of the sorter CB hardware dipswitches are ON. SOLUTION: All hardware dipswitches on the sorter CB should be OFF for normal operation. DESCRIPTION: Cleaning web compatibity. SOLUTION: 2028 thru 4145 are the same (PCUA 947378). 4155 and 4255 (PCUA 947512). DESCRIPTION: ST206, J75 which changes to P71 with sorter removed. SOLUTION: CAUSE: Staple position sensor is flagged or dirty. SOLUTION: Clear paper at paper staple position sensor PS208, verify change of state at connector 8 pin 8 for 5V DC when flagged, should be 0V DC when not flagged. Note: To clear P71 when no sorter is attached change the 25 mode P03 to a 0 from a 5 with sorter. DESCRIPTION: DF305, incorrect registration only when copying mixed sized originals (8.5x11R and 8.5x14). SOLUTION: CAUSE: DF305 EPROM requires an update. Mixed sized originals fed through the RADF may not always align to the scale plate, causing incorrect copy registration. SOLUTION: Install DF305 EPROM level 14.2 (p/n DF30530-14.2). This new EPROM will increase the DF305 reverse speed to ensure that the lead edge of each original properly contacts the scale plate. Note: This DF305 firmware update is detailed in DF305 Technical bulletin #10 dated 4/1/94. DESCRIPTION: How to enable two counts on the total counter for 11x17 paper. SOLUTION: To enable two counts on the total counter for 11x17 paper, perform the following: 1. Enter the 25 mode, (turn the machine ON, while pressing the 2 and 5 keys). Copyright 2001, Konica Business Technologies, Inc. SOLUTION ID: 94,012 USAGE: 0 SOLUTION ID: 112,287 USAGE: 0 SOLUTION ID: 13,722 USAGE: 1 SOLUTION ID: 13,832 USAGE: 1 SOLUTION ID: 16,724 USAGE: 1 SOLUTION ID: 16,825 USAGE: 1 SOLUTION ID: 17,635 USAGE: 1 SOLUTION ID: 18,537 USAGE: 1 USAGE: 1
March 2002
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2. Using the magnification arrows, scroll to address 50, or press P-50-P. 3. Press 1, then Start Print. 4. Turn the copier OFF, then ON to exit the 25 mode. Note: The bypass tray may not count twice for 11x17 paper (due to APS settings). DESCRIPTION: DF203, noise and intermittent J62. SOLUTION: CAUSE: The mounting posts that support M301 may become broken or cracked due to vibrations that occur during shipment/transportation. SOLUTION: All DF203 units within serial number range (567230101 to 567231783) must be inspected at the next PM or service call. Refer to [[DF203 Technical Bulletin #6|IMAGE v:\bitmaps\djc156.bmp SCROLL]] for details regarding inspection/repair for this symptom. To repair the motor mounts, perform the following: 1. Install the collars (p/n U091-9630) to repair the cracked mounting posts. The instructions for the repair kit are included in the kit. The 5 minute epoxy required to install the metal collars must be purchased locally. 2. Install the rubber holder part on top of the motor. a. Clean the underside of the metal cover (cover/B) and the top of M301 with alcohol. b. Remove the small adhesive strip from the bottom of the rubber holder. c. Mount the rubber holder on the motor (adhesive strip from front to rear). d. Position the motor so that the drive belts are perpendicular to the drive gear. e. Remove the large adhesive strip on the top of the rubber holder. f. Carefully reinstall the metal cover (you get one chance). The metal cover and rubber holder will now support M301 and eliminate vibrations resulting in noise and misfeeding. Note: If the motor to vibrates following the procedure outlined above, adjust the screw to the left in back of the motor on the pulley assembly (p/n 0480-1510). This screw may be paint-locked. This adjustment will tilt the motor in or out. The pulley assembly or the pulley (p/n 048076510) may be worn causing the pulley to be loose on the shaft. DESCRIPTION: How to check the bias voltage. SOLUTION: To check the bias voltage, perform the following: 1. Enter the 47 mode. 2. Enter output code 10. 3. Place the red meter lead on CN65 of main CB and black lead to frame ground. 4. The reading should be -150V DC. Adjust VR1 on the main CB as necessary. DESCRIPTION: F34 at power up. Unable to access 25, 36, 47 modes. SOLUTION: CAUSE: A wire from the toner motor is pinched to ground. SOLUTION: Repair or replace the wiring (p/n 540090260 or p/n 25BA90262 based on serial number cut-in 540201787 or serial number cut-in 542224102) or toner motor (p/n 396080042 or p/n 197080011 based on serial number cut-in 540201787 or serial number cut-in 542224102). To reset fuser codes, perform the following: 1. Access the 25 mode (power OFF the machine, then while holding down the 2 and 5 keys, power the machine ON), P47 to 0 (a data value of 1, 4, 5, or 6 is usually displayed on the copy quantity indicator). 2. Power the machine OFF/ON to exit the 25 mode. DESCRIPTION: Part number for the DALLAS chip or NOVRAM. SOLUTION: NOVRAM (p/n DALLAS). DESCRIPTION: DF305, photosensor adjustment procedure. SOLUTION: To adjust PS302 and PS303, perform the following: 1. Entrance sensor (PS302) adjustment procedure: a. Clean the sensor and reflector. b. Reinstall RADF covers. c. Remove the cover to the RADF CB. d. Rotate VR1, on the RADF CB, fully counterclockwise. e. Rotate VR1 clockwise until LED 1 lights. f. Rotate VR1 clockwise 1 graduations past the point where LED 1 lights. Note: An alternate method is to adjust VR1 to 0.3V DC using CN906-7 and TP3 (ground). 2. Exit sensor (PS303) adjustment procedure: a. Clean the sensor and reflector. b. Reinstall RADF covers. c. Remove the cover to the RADF CB. d. Rotate VR2, on the RADF CB, fully counterclockwise. SOLUTION ID: 71,890 USAGE: 0 SOLUTION ID: 71,743 USAGE: 0 SOLUTION ID: 39,937 USAGE: 0 SOLUTION ID: 51,861 USAGE: 0
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e. Rotate VR2 clockwise until LED 2 lights. f. Rotate VR2 clockwise 2 graduations past the point where LED 2 lights. Note: An alternate method is to adjust VR2 to 0.3V DC using CN906-8 and TP3 (ground). DESCRIPTION: DF305, J62 when copying originals from the platen glass. Both the RADF conveyance belt and the feed tires activate when START/PRINT is pressed. SOLUTION: CAUSE: The remainder detect actuator (p/n 048040110) is installed in the reversed direction. SOLUTION: To check the actuator (PS301) for proper installation, perform the following: 1. Power the copier OFF. 2. Enter the 47 mode (power the copier ON, while holding the 4 and 7 keys), input code 62. 3. The magnification indicator, on the operation panel should display HI (HIGH) with no paper loaded in the original tray, and LO (LOW) with paper loaded. 4. If the magnification indicator displays LO with no paper loaded in the original tray and HI with paper, the PS301 actuator is installed incorrectly. 5. Remove the PS310 actuator, rotating its orientation 180 degrees and reinstall it. When properly installed, PS301 should not be flagged when the original tray is empty. 6. The illustration on page 6 of the DF305 Parts Catalog, Third Edition, contained in the DF305 Service Manual (2/93), has the actuator shown in reversed orientation. 7. Repeat steps 1 through 4 to ensure that the magnification indicator displays HI with no paper loaded in the original tray and LO with paper loaded. DESCRIPTION: Lead edge skew. SOLUTION: CAUSE: Distortion. SOLUTION: Adjustment to remove distortion: 1. Remove the platen cover, scale plate, platen holder, and platen glass. 2. Remove the magnification light shade cover. 3. Turn the screw for adjusting distortion on the 2nd V-mirror (clockwise rotation - raises the V-mirror; counterclockwise rotation - lowers the V-mirror). Repeat until the distortion measurement is within standards. 4. Make a copy and measure the amount of distortion (difference between opposite diagonal lines). 5. After performing the adjustment, tighten the screw and paint lock it in place. Note: Follow-up instructions in 2028/3035/4045 Service Manual (9/95, Fourth Edition), page 6-9. DESCRIPTION: The second copy of a copy run stops just before the 2nd paper feed rollers. No jam code is indicated. SOLUTION: CAUSE: The center optics photosensor (PS6) has failed. SOLUTION: To check PS6, perform the following: 1. Remove the platen glass. 2. Place the exposure unit to the PS6 position. 3. Access the 47 mode (power the machine OFF, hold down the 4 and 7 keys, power the machine ON). 4. Press the 3 and 5 keys (input code 35). 5. Check the magnification display, it displays a HI or LO. 6. Move the exposure unit. 7. The magnification display should change state. 8. If no change of state occurs, replace PS6 (p/n 552085510). 9. Power the machine OFF/ON to exit the 47 mode. DESCRIPTION: ECM is ON, ENTER PASSWORD is not displayed. SOLUTION: CAUSE: The auto reset timer did not trigger because: 1. The ADU or sorter was left ON by the previous user. 2. The last user did not make a copy after entering their passcode. 3. The auto reset is set for 10 minutes. SOLUTION: In the 25 mode, verify that P48 is set to 1 (2 minute reset), then make a copy and wait 2 minutes. Note: Hold down the P button, then press the STOP/CLEAR button after copying. This will cause the ENTER PASSWORD message to display immediately. DESCRIPTION: The fuser cleaning web is rolled backwards. SOLUTION: The new webs are rolled this way which provides more contact to the upper roller for improved cleaning. DESCRIPTION: Konica recommended copy control vendors. SOLUTION ID: 34,082 USAGE: 0 SOLUTION ID: 29,267 SOLUTION ID: 54,218 USAGE: 0 SOLUTION ID: 60,277 USAGE: 0 SOLUTION ID: 60,950 USAGE: 0 SOLUTION ID: 63,226 USAGE: 0
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SOLUTION: Contact the manufacturer of the coin-op device in question. Konica has approved devices from the following manufacturers: 1. Schlumberger Danyl* 1509 Glen Avenue Moorestown, NJ 08057 (800) 327-0183 or (609) 234-8000 2. Equitrac* 836 Ponce de Leon Boulevard Coral Gables, FL 33134 (305) 442-2060 *[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]] USAGE: 0
March 2002
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March 2002 3035 - All Active Solutions

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NSSG SUPPORT SOLUTIONS

3035 - ALL ACTIVE SOLUTIONS March 2002

Copyright 2001, Konica Business Technologies, Inc.

SOLUTION ID: 16,367 USAGE: 164

SOLUTION ID: 15,428 USAGE: 84

Copyright 2001, Konica Business Technologies, Inc.

Copyright 2001, Konica Business Technologies, Inc.

Copyright 2001, Konica Business Technologies, Inc.

Copyright 2001, Konica Business Technologies, Inc.

Copyright 2001, Konica Business Technologies, Inc.

Copyright 2001, Konica Business Technologies, Inc.

Copyright 2001, Konica Business Technologies, Inc.

Copyright 2001, Konica Business Technologies, Inc.

SOLUTION ID: 34,889 USAGE: 14

Copyright 2001, Konica Business Technologies, Inc.

SOLUTION ID: 25,453 USAGE: 13

SOLUTION ID: 18,398 USAGE: 12

SOLUTION ID: 18,161 USAGE: 12

SOLUTION ID: 14,235 USAGE: 12

SOLUTION ID: 53,303 USAGE: 11 SOLUTION ID: 34,007 USAGE: 11

SOLUTION ID: 27,014 USAGE: 11

Copyright 2001, Konica Business Technologies, Inc.

SOLUTION ID: 11,251 USAGE: 8

Copyright 2001, Konica Business Technologies, Inc.

Copyright 2001, Konica Business Technologies, Inc.

SOLUTION ID: 29,328 USAGE: 6

SOLUTION ID: 51,944 USAGE: 5

Copyright 2001, Konica Business Technologies, Inc.

SOLUTION ID: 31,669 USAGE: 4

SOLUTION ID: 49,208

Copyright 2001, Konica Business Technologies, Inc.

SOLUTION ID: 40,548 USAGE: 4

SOLUTION ID: 30,276 USAGE: 3

Copyright 2001, Konica Business Technologies, Inc.

SOLUTION ID: 43,767 USAGE: 3

SOLUTION ID: 43,446 USAGE: 3

Copyright 2001, Konica Business Technologies, Inc.

SOLUTION ID: 22,055 USAGE: 3

SOLUTION ID: 21,353 USAGE: 3 SOLUTION ID: 21,311 USAGE: 3

Copyright 2001, Konica Business Technologies, Inc.

SOLUTION ID: 18,444 USAGE: 3

SOLUTION ID: 52,806 USAGE: 2

Copyright 2001, Konica Business Technologies, Inc.

SOLUTION ID: 51,648 USAGE: 2

SOLUTION ID: 49,156 USAGE: 2

SOLUTION ID: 48,621 USAGE: 2

SOLUTION ID: 47,916 USAGE: 2

SOLUTION ID: 47,314 USAGE: 2

SOLUTION ID: 44,912 USAGE: 2

SOLUTION ID: 43,342 USAGE: 2

SOLUTION ID: 43,314 USAGE: 2

SOLUTION ID: 42,727 USAGE: 2

SOLUTION ID: 42,582 USAGE: 2

SOLUTION ID: 42,328 USAGE: 2

SOLUTION ID: 42,162 USAGE: 2

SOLUTION ID: 42,075 USAGE: 2

SOLUTION ID: 41,207 USAGE: 2 SOLUTION ID: 40,836 USAGE: 2

SOLUTION ID: 39,148 USAGE: 2

SOLUTION ID: 37,376 USAGE: 2

SOLUTION ID: 34,762 USAGE: 2

SOLUTION ID: 31,351 USAGE: 2

SOLUTION ID: 30,462 USAGE: 2