Professional Documents
Culture Documents
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Situational influences
Situations influence consumer behavior
Four main types of situations Can be categorized according to five main dimensions Implications for marketing strategy
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Four situations
Communication situation Where? Alone or with others? Surrounding noise? Purchase situation Where? Alone or with others? In a hurry? Usage situation With guests or alone? For pleasure or for work? Disposal situation Before the next purchase? Trade-ins? After the purchase, e.g. packaging
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Movie ads are strategically place so that consumers see them on their way to and from work
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Consumer behaviour is
ProductPersonSituation specific
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Certain colors and color characteristics create feelings of excitement and arousal which are related to attention. Brighter colors are more arousing than dull ones. Warm colors such as reds and yellows are more arousing than cool colors such as blues and grays.
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by others/recognised Whether there are high-profile people/celebrities shopping at that store Whether the product will be consumed privately or in the presence of others
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(snack between lectures) Time available for shopping limited/excess (the product may be an excuse for shopping) How long the previous product lasted or was expected to last
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symbol? Is it a gift or for oneself? Must the product be long-lasting/tough? (e.g. an everyday watch) or decorative? (e.g. a dress watch) Is the product intended for several uses? (e.g. a family computer for study and internet access)
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Antecedent states are features of the individual person that are not lasting characteristics
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Ritual situations
A ritual situation can be described as a set
of interrelated behaviours that occur in a structured format, which have symbolic meaning, and that occur in response to socially-defined occasions Important to marketers as they define consumption, e.g. anniversaries, seasonal gifts Traditions and rituals being continued and developed, e.g. Valentine's Day
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situation
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1.
Use observational studies, focus group discussions, depth interviews, and secondary data to discover the various usage satiations that influence the consumption of the product. Survey a larger sample of consumers to better understand and quantify how the product is used and the benefits sought in the usage situation by the market segment. Construct a person-situation segmentation matrix. Evaluate each cell in terms of potential. Develop and implement a marketing strategy for those cells that offer sufficient profit potential given your capabilities.
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2.
3. 4. 5.
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strategy
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