Request for Information MRINetwork Preferred IT Managed Services Provider Partner Statement of Need MRINetwork is looking to replace its

existing vendor for IT Services for our franchise offices and are beginning to investigate options from various vendors at this time. The end-goal is to provide our franchise offices with a national preferred vendor capable of offering both Managed Services for existing or new hardware or Virtual Desktop Solutions. We are willing to consider vendors that may only do one or the other for a combined solution. The new national preferred IT services vendor(s) will provide the following services: Full management of the franchisees equipment, including network hardware, servers, and workstations. Management includes monitoring, software patching, anti-virus and anti-malware, performance monitoring. Unlimited remote Help Desk support for workstations, servers, additional network equipment such as switches, routers, and firewalls at a monthly cost. Availability of providing a Helpdesk Reporting System (Metric reports, Number of Tickets, Trouble Machines, etc.) Vendor management of external services and computer applications, such as telephony or CRM. Provide quarterly business reviews Onsite support available Hourly blocks for projects or for those who do not want the Managed Services Hosting Capabilities o Virtual Desktop Image Solutions (VDIs) o Dedicated Server Hosting *Franchise owners within the network will have to opportunities to select different services from the new national preferred IT vendor. Background MRINetwork is the worlds largest Executive Search and Recruitment firm headquartered in Philadelphia, PA; and a subsidiary of CDI Corporation (NYSE: CDI). We have approximately 4,000 recruiters working in our 700 plus independently-owned franchise offices located in 35 countries. MRINetwork Corporate provides technology consultations to assist franchise owners to improve business processes and support critical business strategies from a technological standpoint by directing the architecture, implementation, and maintenance of business technology applications and systems. Each franchise is owned and operated individually. As a result, each owners office is not managed by Corporate, but by each franchise offices manager or administrative staff. Offices maintain their own individual networks and equipment.

MRINetwork Preferred IT Managed Services Provider Partner Review

10/2012

Information Requested We are requesting answers to the following questions to determine if your companys product can provide the solutions we require within our project before requesting more detailed information and product demonstrations. We are also requesting estimated costs on each of these items.

Questions Is there a dedicated Account Representative assigned to each client? Do you require a Contract? If so, what is your Contract Length? Do you offer National or Local Based Support? Are there any MRINetwork Offices you currently support as Clients? Please list them. What is the typical office size you support? Is there a hardware or software requirement before you can provide managed services or support to an office? What is the smallest size and largest office you are willing to support, by number of devices or users? Do you have block hours an office can purchase for support?

Answers

Managed Services Offering What software is used for managing all devices? What devices are included in Managed Service Offering? (i.e. Firewalls, Wireless Routers, Phone Systems) Do you support Mobile Devices as a part of the Managed Services? Do you have hourly or block pricing? What is the pricing for managed services? Is Vendor Management part of the Managed Services? Offering? Are there Set-up fees for the managed services?

MRINetwork Preferred IT Managed Services Provider Partner Review

10/2012

Are there training fees to use the managed services system? Do you have National as well as Local Based Support? What is the cost for on premise support? What are the live Help Desk Support Hours? Do you have Chat Support? (Y or N) Is your helpdesk or on premise support outsourced ?(Y or No) What are the SLA's for helpdesk responses? What are some notable features / Key Reasons to Consider your organization? What are some notable features / Key Reasons to Consider your organization? What are some notable features / Key Reasons to Consider your organization?

Hosted Solutions Are there Internet Bandwidth Requirements for your hosted solution? What are your SLA's for Disaster Recovery and Backups? How many Data Center Locations do you have and in which regions are they located? What type of Hosted Solution can you provide?

i.e. Virtualized Server, Dedicated Server, Is the Hosted Solution Citrixed or Windows Based? What is included in a hosted desktop or hosted server solution? i.e OS and applications Do you handle Vendor management?

MRINetwork Preferred IT Managed Services Provider Partner Review

10/2012

i.e. Will you manage issues with Third Party Applications that are necessary for hosted system such as the CRM.

How do you handle system and application updates? Will you contact vendors of third party applications to see if the update will be compatible with their software?

i.e. If the CRM we use is only supported in IE 8.0 will you force us to upgrade to IE 9?" How to you handle 3rd party applications that are not part of the typical hosted desktop build? Would you also support the local device connecting to the hosted desktop? What is the exit process, should an office decide to go local versus being hosted?

i.e. What is the process for migrating to an on premise solution and what are the costs associated with the migration?

Can your solution support data mining tools? Can your solution support VoIP? Can your solution handle multiple monitors? Are there Set-up fees for the managed services? Are there training fees to use the managed services system? Do you have National as well as Local Based Support? What is the cost for on premise support? What are the live Help Desk Support Hours? Do you have Chat Support? (Y or N) Is your helpdesk or on premise support outsourced ?(Y or No) What are the SLA's for helpdesk responses?

MRINetwork Preferred IT Managed Services Provider Partner Review

10/2012

What are some notable features / Key Reasons to Consider your organization? What are some notable features / Key Reasons to Consider your organization? What are some notable features / Key Reasons to Consider your organization?

Selection of Expert We plan to review the responses among our Corporate Subject Matter Experts, and initiate conversations with the best vendors for the next steps. We will begin a more detailed Vendor Selection Process to request product demonstrations on the hosted solution as well as additional products matching the functionality we require. We will provide a regionalized list of offices so there can be a determination of which locations can be physically serviced as requested. CDI Corporation requires us to bring the results of this initial research to a Steering Committee to determine if the project is viable based on the estimated costs received to fulfill the needs we have for this project. Once the project is granted approval, we will begin a more detailed Vendor Selection Process to request product demonstrations on the products within the budget we are given and matching the functionality we require. Time for Response Responses should be directed, via electronic response, to Fran Mitra no later than October 31st, 2012. We apologize for the short notice. There is a very rushed timeline to begin this project and have expedited the schedule to meet a deadline to take our proposal before MRINetworks Leadership team in December. We thank you for your understanding and cooperation to help us meet our deadline. Contact Representatives Should you have questions or need more information, please do not hesitate to contact me. Fran Mitra Manager, Technology Consulting CDI Corporation 1801 Market Street 13th Floor | Philadelphia, PA 19103 Ph: 215.282.8810 Fran.Mitra@mrinetwork.com

MRINetwork Preferred IT Managed Services Provider Partner Review

10/2012