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incident.id

severity contact.name

open.time update.time Status Affected Hardware 25/09/12 25/09/12 08:35:50 16:04:18 STERIA_IN_OPEN PRIORITY 1

Description

SD003681741 4

STERIA_IN_ANDREW_COAKLEY_637198

Closed

SD003682354 2

STERIA_IN_ANGIE_SMITH_602000

25/09/12 25/09/12 07:41:22 14:35:34

Closed

SD003682372 1

STERIA_IN_MARION_CHAMBERLAIN_603006

25/09/12 25/09/12 08:02:48 09:05:13

Closed

SD003682436 1

STERIA_IN_PETER_BROGAN_617882

25/09/12 25/09/12 08:01:33 08:44:48

Closed

SD003682447 1

STERIA_IN_JACQUELINE_AYRE_618026

25/09/12 25/09/12 08:04:49 08:39:45

Closed

SD003682473 1

STERIA_IN_RICHARD_SAMAIN_603133

25/09/12 25/09/12 08:09:23 16:04:21

Closed

SD003682476 4

STERIA_IN_CLARE_EDWARDS_615524

25/09/12 25/09/12 08:09:55 16:05:50

Open Linked

SD003682490 1

STERIA_IN_AJAY_VARSHNEYA_603222

25/09/12 25/09/12 08:12:47 08:48:01

Closed

Issue:- Unable to connect to ONE RAS Informed the user the issue is already raised under IM003842556 ISSUE: User is not able to get on to the Website of One RAS **********************PERSONNEL DETAILS********************** Employee id: 602000 Contact number: 7801917381 & 72107381 Preffered time of Contact: anytime Project Name: AM Project Mgmt Location: BirminghamConfiguration Item: STERIA_IN_One RAS - UK Configuration Details: Username: angelsmi Issue: User STERIA_IN_OPEN is not able to get on to the Website of One PRIORITY 1 RAS Error Message Displayed: Internet Explorer Cannot Display the webpage *****************TROUBLESHOOTING STEPS TAKEN***************** 1st step Taken: User is able to open the Google page, MSN Page Checked the Proxy Settings(User on UK Proxy) Tried on Firefox.. Failed Cheked the Proxy Settings (Correct) PowerCycled the Router.. (no help) Flushed DNS Tried Pinging the ONE RAS Site Failed Informed the user that we are raising a P1 Call issue : user not able to login to one-RAS Error : Page cannot be displayed Initial Diagnostics : Informed the user that the STERIA_IN_OPEN UK OneRAS is down, multiple users are PRIORITY 1 facing the same issue so we are logging P1 incident for the same. Issue : Unable to login to ONE RAS. Error : Page cannot be dispayed. Initial Diagnostic : NA Domain (UK||ONE||Secure) : ADONE No. of user Impacted : 1 Project : PR Location & Seat STERIA_IN_OPEN Number : UK Contact Number (CUG / PRIORITY 1 Mobile) : 07764-324807 Resolution: Already a P1 is raised for ONE RAS for UK users. Attached this the original P1 IM003842556 . issue : user not able to login to one-RAS Error : Page cannot be displayed Initial Diagnostics : Informed the user that the STERIA_IN_OPEN UK OneRAS is down, multiple users are PRIORITY 1 facing the same issue so we are logging P1 incident for the same. Provided the reference no. IM003842556 Issue: UK OneRAS VPN is currently not STERIA_IN_One RAS - accessible. Impact: Steria UK users connecting via OneRAS are not be able to UK access Steria's network via VPN. Issue :user unable to access the internet facility, informed the user about the ONE ras P1 alrdy raised Error :checked the proxy settings it was fine Initial Diagnostic :na Domain STERIA_IN_INTERNET (UK||ONE||Secure) : UKNo. of user Impacted :1 Project :NHS business servicesLocation & Seat Number :Contact Number (CUG / Mobile) : 7841368322 Preferred Contact Time :any time time before 5.00 Issue : Unable to login to ONE RAS. Error : Page cannot be dispayed. Initial Diagnostic : NA Domain (UK||ONE||Secure) : ADONE No. of user STERIA_IN_OPEN Impacted : 1 Location & Seat Number : PRIORITY 1 UK Contact Number (CUG / Mobile) : 8882613 Resolution: Already a P1 is raised for it for UK users. Attached this the original P1 IM003842556 . One RAS issue David Milam to: Steria CSD 09/25/2012 01:06 PM I am logged in to One RAS from a client site and can connect to mail, intranet, PeopleOne, etc but cannot get onto Steriasmart to do some receipting. See the screen shot below. Can you confirm which user name I

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SD003682551 4

STERIA_IN_DAVID_MILAM_605216

25/09/12 25/09/12 08:28:21 16:04:27

Closed

SD003682556 1

STERIA_IN_DAVE_BLAKE_637598

25/09/12 25/09/12 08:29:35 08:38:17

Closed

SD003682558 4

STERIA_IN_LAURAGH_HAWKINS_614928

25/09/12 25/09/12 08:29:54 16:04:29

Closed

SD003682592 4

STERIA_IN_KAROL_PINNER_604301

25/09/12 25/09/12 08:36:40 08:38:04

Closed

SD003682615 1

STERIA_IN_SANDRA_BLACKWELL_602988

25/09/12 25/09/12 08:39:53 08:59:20

Closed

SD003682635 2

STERIA_IN_KATHY_MCKENDRY_603105

25/09/12 25/09/12 08:49:34 09:00:30

Closed

SD003682673 4

STERIA_IN_DASH_HEAVER_617168

25/09/12 25/09/12 08:46:31 16:04:32

Closed

SD003682725 4

STERIA_IN_MIKE_SLATER_604387

25/09/12 25/09/12 08:52:59 09:06:27

Closed

SD003682736 4

STERIA_IN_ARPIT_RAJANI_640187

25/09/12 25/09/12 08:54:00 16:04:35

Closed

SD003682779 4

STERIA_IN_FRANCIS_TEMPLETON_602714

25/09/12 25/09/12 09:10:08 16:04:37

Closed

SD003682784 1

STERIA_IN_SAMANTHA_KIRBY_606475

25/09/12 25/09/12 08:59:56 09:02:09

Closed

SD003682845 4

STERIA_IN_STUART_HUMPHRIES_602749

25/09/12 25/09/12 09:07:02 16:04:40

Closed

should be using as uk\dmilam, ad1 \dmilam and adone\dmilam do not work regards Dave David Milam Senior Transition Manager Steria Mobile: +44 (0) STERIA_IN_One RAS 7966 821068 Office shortdial: 888 1068 UK www.steria.com/uk Think before you print - Steria is committed to supporting a sustainable world and is Certified Carbon Neutral for Flight and Fleet Travel issue : user not able to login to one-RAS Error : Page cannot be displayed Initial Diagnostics : Informed the user that the STERIA_IN_OPEN UK OneRAS is down, multiple users are PRIORITY 1 facing the same issue so we are logging P1 incident for the same. Provided he reference no. IM003842556 user not able to open the One RAS login STERIA_IN_OPEN page informed the user about the priority PRIORITY 1 incident raised for the same Issue : user is not able to access One RAS login page Error Message : page cannot be displayed Initial Daignostics : informed the user that a high priority incident IM003842556 @ P1 has been raised for STERIA_IN_OPEN the issue as the issue persist with mutiple PRIORITY 1 users (Steps Performed)No. of user Impacted : One Preferred Contact Time :9am - 6pm Project : AM-Classic Technology Location & Seat Number : Holborn Contact Number (CUG / Mobile) : 078894886282 issue : user not able to login to one-RAS Error : Page cannot be displayed Initial Diagnostics : Informed the user that the STERIA_IN_OPEN UK OneRAS is down, multiple users are PRIORITY 1 facing the same issue so we are logging P1 incident for the same. provided the reference no. IM003842556 Issue : User is unable to connect to UK One-RAS. Error : N/A Initial Diagnostic : Informed user that an open P1 (IM003842556) ticket raised and currently the work is in progress. Domain STERIA_IN_OPEN (UK||ONE||Secure) : AD-One No. of user PRIORITY 1 Impacted : Multiple Project : BPO F&A Delivery Location & Seat Number : Home Contact Number (CUG / Mobile) : N/A Preferred Contact Time : N/A Issue:- Unable to connect to ONE RAS STERIA_IN_OPEN Informed the user the issue is already PRIORITY 1 raised under IM003842556 Issue : user is not able to access One RAS login page Error Message : page cannot be displayed Initial Daignostics : informed the user that a high priority incident IM003842556 @ P1 has been raised for STERIA_IN_OPEN the issue as the issue persist with mutiple PRIORITY 1 users (Steps Performed)No. of user Impacted : One Preferred Contact Time :9am - 6pm Project : Security Mgmt Location & Seat Number : Home Based ( Contact Number (CUG / Mobile) : 07966825216 issue:- Unable to connect to ONE RAS STERIA_IN_OPEN Informed the user the issue is already PRIORITY 1 raised under IM003842556 ISSUE: unable to login to oneras ERROR:otc image not generating INITIAL STERIA_IN_OPEN DIAGNOSTIC: updated user that there is a PRIORITY 1 priority ticket: IM003842556 already raised so requested user to try after sometime. he agreed. issue : user not able to login to one-RAS Error : Page cannot be displayed Initial Diagnostics : Informed the user that the STERIA_IN_OPEN UK OneRAS is down, multiple users are PRIORITY 1 facing the same issue so we are logging P1 incident for the same. provided the reference no. IM003842556 Issue:- Unable to connect to ONE RAS STERIA_IN_OPEN Informed the user the issue is already PRIORITY 1 raised under IM003842556 Issue : User is unable to connect to UK One-RAS. Error : N/A Initial Diagnostic :

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SD003682876 2

STERIA_IN_SYED_HAIDER_639872

25/09/12 25/09/12 09:12:13 09:14:26

SD003682900 4

STERIA_IN_AL_WEAVER_635721

25/09/12 25/09/12 09:14:29 16:04:42

SD003682901 2

STERIA_IN_PAM_GRIFFITHS_602442

25/09/12 25/09/12 09:14:34 09:20:39

SD003682904 3

STERIA_IN_RICHARD_BOTTLE_602132

25/09/12 25/09/12 09:14:51 09:27:37

SD003682941 4

STERIA_IN_PATRICIA_HUGHES_617363

25/09/12 25/09/12 09:19:24 16:04:45

SD003683014 4

STERIA_IN_CATRIONA_HUTCHEON_604982

25/09/12 25/09/12 09:27:48 09:35:12

SD003683023 2

STERIA_IN_JADE_STAINTHORPE_630954

25/09/12 25/09/12 09:28:58 09:41:32

SD003683079 2

STERIA_IN_BRIDGET_STEWART_602953

25/09/12 25/09/12 09:34:43 09:37:25

SD003683159 3

STERIA_IN_PAUL_WORTHINGTON_604263

25/09/12 25/09/12 09:43:11 09:46:23

Informed user that an open P1 (IM003842556) ticket raised and currently the work is in progress.Domain STERIA_IN_OPEN (UK||ONE||Secure) : AD-One No. of user Closed PRIORITY 1 Impacted : Multiple Project : EIM-Enter Inform Mgmt Location & Seat Number : Holborn Contact Number (CUG / Mobile) : N/A Preferred Contact Time : N/A ssue:- Unable to connect to ONE RAS STERIA_IN_OPEN Closed Informed the user the issue is already PRIORITY 1 raised under IM003842556 Issue : User is unable to connect to UK One-RAS. Error : N/A Initial Diagnostic : Informed user that an open P1 (IM003842556) ticket raised and currently the work is in progress. Domain STERIA_IN_OPEN Closed (UK||ONE||Secure) : AD-One No. of user PRIORITY 1 Impacted : Multiple Project : Internal Comms Location & Seat Number : Manchester. Contact Number (CUG / Mobile) : N/A Preferred Contact Time : N/A Issue : user is not able to access One RAS login page Error Message : page cannot be displayed Initial Daignostics : informed the user that a high priority incident STERIA_IN_One RAS IM003842556 @ P1 has been raised for Closed UK the issue as the issue persist with mutiple users No. of user Impacted : One Preferred Contact Time : Project : AMClassic Technology Issue : user not able to acess one ras Emp id : Project :cfs Domain (UK||ONE||Secure:one Error Message : STERIA_IN_One RAS Closed No. of user Impacted : 1 Location & Seat UK Number :manchester Contact Number (CUG ||Mobile):07834420571 Initial Diagnostics: Issue : user is not able to access One RAS login page Error Message : page cannot be displayed Initial Daignostics : informed the user that a high priority incident STERIA_IN_One RAS - IM003842556 @ P1 has been raised for Closed the issue as the issue persist with mutiple UK users (Steps Performed) No. of user Impacted : One Project : KM Location & Seat Number : Belfast Contact Number (CUG / Mobile) : 07966825374 Issue : Unable to login to open Home page of ONE-RAS. Error : Page cannot be found Initial Diagnostic : NA Domain (UK||ONE||Secure) : ADONE No. of user Impacted : 1 Location & : Cleveland, UK STERIA_IN_OPEN Contact Number (CUG / Mobile) : Closed PRIORITY 1 01642301703 Preferred Contact Time : As soon as possible Resolution: Advise that many users in UK are facing this issue. Already P1 IM003842556 is raised for it . Advised the same and also Binded it with P1. Issue : User is unable to connect to UK One-RAS. Error : N/A Initial Diagnostic : Informed user that an open P1 (IM003842556) ticket raised and currently the work is in progress. Domain STERIA_IN_OPEN Closed (UK||ONE||Secure) : AD-One No. of user PRIORITY 1 Impacted : Multiple Project : RMG APM-SL resources Location & Seat Number : Morthampton Contact Number (CUG / Mobile) : N/A Preferred Contact Time : N/A Issue : Unable to login to open Home page of ONE-RAS. Error : Page cannot be found Initial Diagnostic : NA Domain (UK||ONE||Secure) : ADONE No. of user Impacted : 1 Location : Holborn, UK STERIA_IN_OPEN Contact Number (CUG / Mobile) : Closed PRIORITY 1 07841498309 Preferred Contact Time : As soon as possible Resolution: Advise that many users in UK are facing this issue. Already P1 IM003842556 is raised for it . Advised the same and also Binded it with P1. Issue : Unable to login to open Home

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SD003683186 4

STERIA_IN_RICHARD_PARRY_633691

25/09/12 25/09/12 09:46:30 10:08:40

Closed

SD003683219 2

STERIA_IN_CHINENYE_NNAMOKO_639770

25/09/12 25/09/12 09:56:54 09:59:44

Closed

SD003683298 4

STERIA_IN_JONA_KANAGADOSS_636267

25/09/12 25/09/12 10:03:23 16:04:48

Closed

SD003683423 4

STERIA_IN_SIMON_HERBERT_602061

25/09/12 25/09/12 10:17:52 10:34:24

Closed

SD003683480 4

STERIA_IN_SAVITA_HOLT_602770

25/09/12 25/09/12 10:25:20 16:04:51

Closed

SD003683538 2

STERIA_IN_DASH_HEAVER_617168

25/09/12 25/09/12 10:38:32 10:40:56

Closed

SD003683705 4

STERIA_IN_ANGELA_SMITH_602000

25/09/12 25/09/12 10:55:13 11:02:19

Closed

SD003683962 2

STERIA_IN_STEVE_ROTHERHAM_603365

25/09/12 25/09/12 11:55:20 11:59:36

Closed

SD003684026 4

STERIA_IN_ANURAG_CHOPRA_603796

25/09/12 25/09/12 11:38:56 11:42:23

Closed

page of ONE-RAS. Error : Page cannot be found Initial Diagnostic : NA Domain (UK||ONE||Secure) : ADONE No. of user Impacted : 1 Location & : UK Contact STERIA_IN_OPEN Number (CUG / Mobile) : 07986-825351 PRIORITY 1 Preferred Contact Time : As soon as possible Resolution: Advise that many users in UK are facing this issue. Already P1 IM003842556 is raised for it . Advised the same and also Binded it with P1. Issue : User is unable to connect to UK One-RAS. Error : N/A Initial Diagnostic : Informed user that an open P1 (IM003842556) ticket raised and currently the work is in progress.Domain STERIA_IN_OPEN (UK||ONE||Secure) : AD-One No. of user PRIORITY 1 Impacted : Multiple Project : EIM-Enter Inform Mgmt Location & Seat Number : Manchester Contact Number (CUG / Mobile) : N/A Preferred Contact Time : N/A user not able to access OneRAS getting : STERIA_IN_One RAS Internet Explorer cannot display the UK webpage. Issue : user is not able to access One RAS login page Error Message : page cannot be displayed Initial Daignostics : informed the user that a high priority incident IM003842556 @ P1 has been raised for STERIA_IN_OPEN the issue as the issue persist with mutiple PRIORITY 1 users (Steps Performed)No. of user Impacted : One Preferred Contact Time :9am - 6pm Project : CFS Location & Seat Number : Skelmersdale Contact Number (CUG / Mobile) : 8702432899 ISSUE: user called in and said she is unable to generate otc image. ERROR: otc STERIA_IN_OPEN image error INITIAL DIAGNOSTIC: PRIORITY 1 checked there is an P1: IM003842556 is already raised for the same. so update provided same to user. Issue : User is unable to connect to UK One-RAS. Error : N/A Initial Diagnostic : Informed user that an open P1 (IM003842556) ticket raised and currently STERIA_IN_OPEN the work is in progress. Domain PRIORITY 1 (UK||ONE||Secure) : AD-One No. of user Impacted : Multiple Project : BPO F&A Delivery Location & Seat Number : Home Contact Number (CUG / Mobile) : N/A Preferred Contact Time : N/A Issue : user is not able to access One RAS login page Error Message : page cannot be displayed Initial Daignostics : informed the user that a high priority incident IM003842556 @ P1 has been raised for STERIA_IN_OPEN the issue as the issue persist with mutiple PRIORITY 1 users informed the user latest update on the incident No. of user Impacted : One Preferred Contact Time :9am - 6pm Project : Project Mgmt Location & Seat Number : Birmingham Contact Number (CUG / Mobile) : 078894886282 Issue : User is unable to connect to UK One-RAS. Error : N/A Initial Diagnostic : Informed user that an open P1 (IM003842556) ticket raised and Work is in Progress. Issue is partially resolved as some are able to connect and some not. STERIA_IN_OPEN PRIORITY 1 User agreed to wait. Domain (UK||ONE||Secure) : AD-One No. of user Impacted : Multiple Project : BPO F&A Delivery Location & Seat Number : Home Contact Number (CUG / Mobile) : N/A Preferred Contact Time : N/A User not able to login to ONE RAS STERIA_IN_OPEN Informed the user about the ongoing P1 PRIORITY 1 IM003842556 call

SD003684283 4

STERIA_IN_ANURAG_CHOPRA_603796

25/09/12 25/09/12 12:10:31 12:18:42

Issue : user is not able to access One RAS login page Error Message : page cannot STERIA_IN_One RAS - be displayed Initial Daignostics : informed Closed UK the user that a high priority incident IM003842556 @ P1 has been raised for the issue as the issue persist with mutiple

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SD003684413 4

STERIA_IN_STELLA_FIDLER_603900

25/09/12 25/09/12 12:31:08 12:38:08

Closed

STERIA_IN_OPEN PRIORITY 1

SD003684953 2

STERIA_IN_CHINENYE_NNAMOKO_639770

25/09/12 25/09/12 14:06:04 14:08:17

Closed

STERIA_IN_OPEN PRIORITY 1

users No. of user Impacted : One Preferred Contact Time :na Project : CFS Issue : Unable to login to open Home page of ONE-RAS AND ASKING FOR p1 UPDATE. Error : Page cannot be found Initial Diagnostic : NA Domain (UK||ONE||Secure) : ADONE No. of user Impacted : 1 Location : UK Contact Number (CUG / Mobile) : 07736892331 Preferred Contact Time : As soon as possible Resolution: Advise that many users in UK are facing this issue. Already P1 IM003842556 is raised for it and still work in progress . Advised the same and also Binded it with P1. Issue : User is unable to connect to UK One-RAS. Error : N/A Initial Diagnostic : Informed user that an open P1 (IM003842556) ticket raised and currently the work is in progress. Domain (UK||ONE||Secure) : AD-One No. of user Impacted : Multiple Project : EIM-Enter Inform Mgmt Location & Seat Number : Manchester Contact Number (CUG / Mobile) : N/A Preferred Contact Time : N/A

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