------------------------------------------

CITY OF PALM BEACH GARDENS

January 10, 2006
Mr. John Casagrande
COMMUNITY SERVICES DEPARTMENT
Public Works Division
3704 BURNS ROAD- PALM BEACH GARDENS, FLORIDA 33410-4698
PHONE (561) 804-7000- FAX (561) 775-8279
2700 NW 48
1
h Street
Pompano Beach, FL 33073
Subject: Performance Evaluation for November 2006
Dear Mr. Casagrande:
This letter is in response to an evaluation that has been prepared upon performance
criteria detailed in Sections 16 and 17 of the Solid Waste and Recycling Collection
Agreement between your company and the City. Documentation is taken from multiple
sources including but not limited to customer calls, resolution of complaints, field
observation of collection crews and satisfactory submittal of required information and
reports. If you wish to challenge the findings of this evaluation you must do so in
accordance with Section 17 of the Agreement.
In consideration of the monthly performance penalties, $44,900 will be deducted from
the November invoice. Eighteen unresolved and or unfinished routes, missing/late
tonnage reports, and thirteen recycle bins not delivered within 5 days constitute these
penalties. Additional administrative penalties for failure to deliver requested documents
in a timely fashion regarding multi-family container unit counts.
The quality performance evaluation is attached for your information. You may contact
me at 561.804.7000 if you have questions.
Sincerely,
Michael Morrow
Operations Director
attachments
c: Ron Ferris, City Manager
Jack Doughney, Community Services Administrator
Allan Owens, Finance Administrator
Christine Tatum, City Attorney
File
CITY OF PALM BEACH GARDENS
QUALITY PERFORMANCE EVALUATION
Date (mo I yr) November 2006 Monthly - - ~ X , _ _ __ .Annual ___ _
Total Resolved/ Net
Penalties Absolved Penalties
I
Required administrative penalties for exceeding allowed limits
26,533 Residential units served for month WM Inv. Units

Garbage & Damage _5_+/(-) .5% I 3.00% N/A

Recycling 15 +/(-) .15% I 1.00% NIA

Vegetation ___12_ +/(-) .5% I 2.00% N/A

Others _8_+/(-) .10% I .50% N/A
Total 1.25% I 6.50%
(+)exceeds allowed%= $1,000.00
-0- -0- -0-
II
Optional administrative penalty per incident
A. Commingling of waste
$0 0 0
B. Throwing of cans or containers
0 0 0
C. Failure to collect materials on schedule 8:00am- 6:30am
$4900 $3100 $1800
D. Failure to replace containers as required
0 0 0
E. Failure to provide clean, safe and sanitary equipment
0 0 0
F. Failure to maintain proper office hours
0 0 0
G. Operator not properly licensed
0 0 0
H. Failure to provide required documents I reports on time (monthly)
$500 0 $500
I. Failure to replace damaged containers with 48 hours (plus letters)
0 0 0
J. Failure to clean up spillage
0 0 0
K. Failure to repair property damage with 7 days (plus letters)
0 0 0
L. Failure to properly cover vehicle
0 0 0
M. Employees not in uniform
0 0 0
N. Failure to properly display contact information
0 0 0
0. Failure to provide current route maps and schedules See Exh. VII
0 0 0
P. Traffic violation within the City
0 0 0
Q. Using improper vehicles
0 0 0
R. Failure to submit Disclosure or agreed upon notices See Exh. VII
0 0 0
S. Failure to submit tonnage reports monthly as required
$500 0 $500
T. Failure to collect any customer missed three (3) time I year
0 0 0
U. Failure to respond to complaints appropriately
0 0 0
V. Failure to place recycling contamination stickers
0 0 0
W. Failure to deliver carts or bins within five (5) days
$39800 $100 $39700
X. Failure to sticker waste or recyclables not collected
0 0 0
III
Requires administrative penalties
o Changing routes or schedules without notice
0 0 0
o Failure to clean up spillage
0 0 0
o Failure to deliver waste or recyclables to designated facilities
0 0 0
o Failure to complete routes
0 0 0
o Failure to submit I file required information, documents or reports
$2400 0 $2400
Page 1 of2
Total Penalties for the Month November 2006
Year
Abeyance
Total Penalties Assessed (Net deducted from invoice)
Monthly Service Complaints
Recycle bin delivery to customers (5 days)
***See attached spreadsheet***
Missing reports
Tonnage report (delivered 12/13)
Unresolved failure to collect materials
within 24 hours
Multi-Family Container response from
meeting on 8/25, Letter(s) on 9/22,
October 23 (from November 4-30, 24
business days)
Subtotal
Note: $75,000 penalty from April 2006 placed
in abeyance
Page 2 of2
Total
Penalties
$ 48100
$147,900
$75,000
$ 48,100
$39700
$500
$500
$1800
$2400
$44,900
Resolved/ Net
Absolved Penalties
$3200 $44900
$18,800 $56,300
$3,200
$44,900 I
--------
Archive Mail Information Page 1 of 1
-- ---
From: Michael Morrow <MMorrow@pbgfl.com> Sent: Thu 06/15/2006 01:28PM
To: Tresha Thomas <tthomas2@pbgfl.com>
CC:
Subject: RE: $4,200 penalty
Attachments:
Yes, I will attach the letter and supporting documentation to the bill when we send it back to you.
-Mike
From: Tresha Thomas
Sent: Thursday, June 15, 2006 11:16 AM
To: Michael Morrow
Subject: $4,200 penalty
Mike -Allan asked if there was any support for the $4,200 penalty? We need to attach it to the bill we
take the credit on for audit purposes - thanks!
Tresha Thomas
Senior Accountant
Finance Department
City of Palm Beach Gardens
10500 N. Military Trail
Palm Beach Gardens, FL 33410-4698
561-799-4159; Fax 561-799-4134
tthomas2@pbgfl.com
http://204.225.103.155:8080/pbg_op/showmail.jsp?serverid=1&userid=19603&muid=ef68 ... 8/27/2012
CITY OF PALM BEACH GARDENS
QUALITY PERFORMANCE EVALUATION
Date (mo I yr) _____ Monthly __ ___ _
Total Resolved/ Net
Penalties Absolved Penalties
I
Required administrative penalties for exceeding allowed limits
21,367 Residential units served for month WM Inv. Units

Garbage & Damage _lA_ +/(-) .5% I 3.00% N/A

Recycling 25 +/(-) .15% I 1.00% N/A

Vegetation _5_+/(-) .5% I 2.00% N/A

Others 15 +/(-) .10% I .50% N/A
Totall.25% I 6.50%
(+)exceeds allowed%= $1,000.00
-0- -0- -0-
II
Optional administrative penalty per incident
.
A. Commingling of waste
$300 0 $300
B. Throwing of cans or containers
$200 0 $200
C. Failure to collect materials on schedule 8:00am- 6:30am
$2,400 $1,200 $1,200
D. Failure to replace containers as required
0 0 0
E. Failure to provide clean, safe and sanitary equipment
0 0 0
F. Failure to maintain proper office hours
0 0 0
G. Operator not properly licensed
0 0 0
H. Failure to provide required documents I reports on time (monthly)
0 0 0
I. Failure to replace damaged containers with 48 hours (plus letters)
0 0 0
J. Failure to clean up spillage
0 0 0
K. Failure to repair property damage with 7 days (plus letters)
$200 0 $200
L. Failure to properly cover vehicle
0 0 0
M. Employees not in uniform
0 0 0
N. Failure to properly display contact information
0 0 0
0. Failure to provide current route maps and schedules See Exh. VII
0 0 0
P. Traffic violation within the City
0 0 0
Q. Using improper vehicles
0 0 0
R. Failure to submit Disclosure or agreed upon notices See Exh. VII
0 0 0
S. Failure to submit tonnage reports monthly as required
0 0 0
T. Failure to collect any customer missed three (3) time I year
0 0 0
U. Failure to respond to complaints appropriately
0 0 0
V. Failure to place recycling contamination stickers
0 0 0
W. Failure to deliver carts or bins within five (5) days
0 0 0
X. Failure to sticker waste or recyclables not collected
0 0 0
III
Requires administrative penalties
o Changing routes or schedules without notice
0 0 0
o Failure to clean up spillage
0 0 0
o Failure to deliver waste or recyclables to designated facilities
0 0 0
o Failure to complete routes
$500 0 $500
o Failure to submit I file required information, documents or reports
0 0 0
Page 1 of2
Total Penalties for the Month
Year
Abeyance
Total Penalties Assessed (Net deducted from invoice)
Monthly Service Complaints
Commingle (cardboard) (3)
Throwing cans
Property damage repair (2)
Unfinished route(s) (1)
Failure to collect on materials on schedule
(12)
Subtotal
Note: $75,000 penalty from April 2006 placed in
abeyance through September 30, 2006.
Page 2 of2
Total Resolved/
Penalties Absolved
$ 3,600
$84,700
$ 3,600
$ 300
$ 200
$ 200
$ 500
$1,200
$2,400
$1,200
$5,500
$1,200
Net
Penalties
$2,400
$4,200
$2,400
I
CITY OF PALM BEACH GARDENS
QUALITY PERFORMANCE EVALUATION
Date (mo I yr) December 2006 Monthly ___ _
Total Resolved/ Net
Penalties Absolved Penalties
I
Required administrative penalties for exceeding allowed limits
26,560 Residential units served for month WM Inv. Units

Garbage & Damage _1__ +/(-) .5% I 3.00% N/A

Recycling 10 +/(-) .15% I 1.00% N/A

Vegetation ___lQ_ +/(-) .5% I 2.00% N/A

Others _8_+/(-) .10% I .50% N/A
Total1.25% I 6.50%
(+)exceeds allowed%= $1,000.00 -0- -0- -0-
II
Optional administrative penalty per incident
A. Commingling of waste
$0 0 0
B. Throwing of cans or containers
0 0 0
C. Failure to collect materials on schedule 8:00am- 6:30am
$1000 $1000 0
D. Failure to replace containers as required
0 0 0
E. Failure to provide clean, safe and sanitary equipment
0 0 0
F. Failure to maintain proper office hours
0 0 0
G. Operator not properly licensed
0 0 0
H. Failure to provide required documents I reports on time (monthly)
0 0 0
I. Failure to replace damaged containers with 48 hours (plus letters)
0 0 0
J. Failure to clean up spillage
0 0 0
K. Failure to repair property damage with 7 days (plus letters)
0 0 0
L. Failure to properly cover vehicle
0 0 0
M. Employees not in uniform
0 0 0
N. Failure to properly display contact information
0 0 0
0. Failure to provide current route maps and schedules See Exh. VII
0 0 0
P. Traffic violation within the City
0 0 0
Q. Using improper vehicles
0 0 0
R. Failure to submit Disclosure or agreed upon notices See Exh. VII
0 0 0
S. Failure to submit tonnage reports monthly as required
0 0 0
T. Failure to collect any customer missed three (3) time I year
0 0 0
U. Failure to respond to complaints appropriately
0 0 0
V. Failure to place recycling contamination stickers
0 0 0
W. Failure to deliver carts or bins within five (5) days
$35500 0 $35500
X. Failure to sticker waste or recyclables not collected
0 0 0
III
Requires administrative penalties
o Changing routes or schedules without notice
0 0 0
o Failure to clean up spillage
$100 $100 0
o Failure to deliver waste or recyclables to designated facilities
0 0 0
o Failure to complete routes
0 0 0
o Failure to submit I file required information, documents or reports
0 0 0
Page 1 of2
Total Penalties for the Month November 2006
Year
Abeyance
Total Penalties Assessed (Net deducted from invoice)
Monthly Service Complaints
Recycle bin delivery to customers (5 days)
***See attached spreadsheet***
Subtotal
Note: $75,000 penalty from April 2006 placed
in abeyance
Page 2 of2
Total
Penalties
$ 36600
$196,000
$75,000
$ 36,600
$35500
$35,500
Resolved/ Net
Absolved Penalties
$1100 $35500
$22,000 $82,000
$1,100
$35,500 I
CITY OF PALM BEACH GARDENS
COMMUNITY SERVICES DEPARTMENT
Public Works Division
3704 BURNS ROAD- PALM BEACH GARDENS, F L O ~ I D A 33410-4696
PHONE (561) 804-7000- FAX (561) 775-8279
December 7, 2006
Mr. John Casagrande
2700 NW 48
1
h Street
Pompano Beach, FL 33073
Subject: Performance Evaluation for October 2006
Dear Mr. Casagrande:
This letter is in response to an evaluation that has been prepared upon performance
criteria detailed in Sections 16 and 17 of the Solid Waste and Recycling Collection
Agreement between your company and the City. Documentation is taken from multiple
sources including but not limited to customer calls, resolution of complaints, field
observation of collection crews and satisfactory submittal of required information and
reports. If you wish to challenge the findings of this evaluation ,you must do so in
accordance with Section 17 of the Agreement.
In consideration of the monthly performance penalties, $3,900 will be de.ducted from the
November invoice. Three unfinished routes, missing/late tonnage reports, 21 recycle bin
not delivered within 5 days and missing 5 customers 3 times within one(1) year
constitute these penalties.
The quality performance evaluation Is attached for your information. You may contact
me at 561.804.7000 if you have questions.
Sincerely,
~ ~
Michael Morrow
Operations Director
attachments
c: Ron Ferris, City Manager
Jack Doughney, Community Services Administrator
Allan Owens, Finance Administrator
Christine Tatum, City Attorney
File
CITY OF PALM BEACH GARDENS
QUALITY PERFORMANCE EVALUATION
Date (mo I yr) October 2006 Monthly __ Annual ___ _
Total Resolved! Net
Penalties Absolved Penalties
I
Required administrative penalties for exceeding allowed limits
20,742 Residential units served for month WM Inv. Units

Garbage & Damage _l1_ +/(-) .5% /3,00% N/A
'
Recycling 11 +/(-) .15%/1.00% N/A

Vegetation _____li_ +/(-) .5% I 2.00% N/A

Others .1 0% I .50% NIA
Total 1.25% I 6.50%
(+)exceeds allowed%= $1,000,00
-0- -0-
II
Optional administrative penalty per incident
A. Commingling ofwaste
$0 0 0
B. Throwing of cans or containers
.0 0 0
C. Failure to collect materials on schedule 8:00am- 6:30am
$4:soo $4200 $300
D. Failure to replace containers as required
b 0 0
E. Failure to provide clean, safe and sanitary equipment
b 0 0
F. Failure to maintain proper office hours
0 0 0
G. Operator not properly licensed
0 0 0
H. Failure to provide required documents I reports on time (monthly)
$500 0 $500
I. Failure to replace damaged containers with 48 hours (plus letters)
0 0 0
J. Failure to clean up spillage
0 0 0
K. Failure to repair property damage with 7 days (plus letters)
0 0 0
L. Failure to properly cover vehicle
0 0 0
M. Employees not in uniform
0 0 0
N. Failure to properly display contact information
0 0 0
0. Failure to provide current route maps and schedules See Exh. VII
0 0 0
P. Traffic violation within the City
0 0 0
Q. Using improper vehicles
b
0 0
R. Failure to submit Disclosure or agreed upon notices See Exh. VII
0 0 0
S. Failure to submit tonnage reports monthly as required
$500 0 $500
T. Failure to collect any customer missed three (3) time I year
0 $500
U. Failure to respond to complaints appropriately
0 0 0
V. Failure to place recycling contamination stickers
0 0 0
W. Failure to deliver carts or bins within five (5) days
$2100 0 $2100
X. Failure to sticker waste or recyclables not collected
0 0 0
III
Requires administrative penalties
o Changing routes or schedules without notice

0 0
o Failure to clean up spillage

0 0
o Failure to deliver waste or recyclables to designated facilities
0 0 0
o Failure to complete routes <)
0 0
o Failure to submit I file required information, documents or reports
0
0 0
Page 1 of2
Total Penalties for the Month July 2006
Year
Abeyance
Total Penalties Assessed (Net deducted from invoice)
Monthly Service Complaints
Recycle bin delivery to customers (5 days)
Missing reports
Tonnage report (delivered 1 0/12)
Failure to collect resident 3x in year (129
Sedona, 131 Via Maraposa, 138 Banyan
Isles, 140 Thornton Drive, 8660 Brenna
Ln)
Unfinished route
Subtotal
Note: $75,000 penalty from April 2006 placed
in abeyance
Page 2 of2
Total
Penalties
$ 8100
$99,800
$75,000
$ 8,100
$2100
$500
$500
$500
$300
$3,900
Resolved/ Net
Absolved Penalties
$4200 $3900
$15,600 $9,200
$4,200 $3,900
I
CITY OF PALM BEACH GARDENS
QUALITY PERFORMANCE EVALUATION
Date (mo I yr) ,_,Ja""n..,u""'ary'-'-'2=0'-"0'-'-7-____ Monthly __ .._,X"----"Annual ___ _
Total Resolved/ Net
Penalties Absolved Penalties
I
Required administrative penalties for exceeding allowed limits
26,560 Residential units served for month WM Inv. Units

Garbage & Damage _A__+/(-) .5% I 3.00% N/A

Recycling 10 +/(-) .15% I 1.00% N/A

Vegetation ___lQ_ +/(-) .5% I 2.00% N/A

Others _8_+/(-) .1 0% I .50% N/A
Total 1.25% I 6.50%
(+)exceeds allowed%= $1,000.00 -0- -0- -0-
II
Optional administrative penalty per incident
A. Commingling of waste
$0 0 0
B. Throwing of cans or containers
0 0 0
C. Failure to collect materials on schedule 8:00am- 6:30am
$1200 $1200 0
D. Failure to replace containers as required
0 0 0
E. Failure to provide clean, safe and sanitary equipment
0 0 0
F. Failure to maintain proper office hours
0 0 0
G. Operator not properly licensed
0 0 0
H. Failure to provide required documents I reports on time (monthly)
0 0 0
I. Failure to replace damaged containers with 48 hours (plus letters)
0 0 0
J. Failure to clean up spillage
0 0 0
K. Failure to repair property damage with 7 days (plus letters)
0 0 0
L. Failure to properly cover vehicle
0 0 0
M. Employees not in uniform
0 0 0
N. Failure to properly display contact information
0 0 0
0. Failure to provide current route maps and schedules See Exh. VII
0 0 0
P. Traffic violation within the City
0 0 0
Q. Using improper vehicles
0 0 0
R. Failure to submit Disclosure or agreed upon notices See Exh. VII
0 0 0
S. Failure to submit tonnage reports monthly as required
0 0 0
T. Failure to collect any customer missed three (3) time I year
0 0 0
U. Failure to respond to complaints appropriately
0 0 0
V. Failure to place recycling contamination stickers
0 0 0
W. Failure to deliver carts or bins within five (5) days
$17300 0 $17300
X. Failure to sticker waste or recyclables not collected
0 0 0
III
Requires administrative penalties
o Changing routes or schedules without notice
0 0 0
o Failure to clean up spillage
0 0 0
o Failure to deliver waste or recyclables to designated facilities
0 0 0
o Failure to complete routes
0 0 0
o Failure to submit I file required information, documents or reports
0 0 0
Page 1 of2
Total Penalties for the Month January 2007
Year
Abeyance
Total Penalties Assessed (Net deducted from invoice)
Monthly Service Complaints
Recycle bin delivery to customers (5 days)
***See attached spreadsheet and
background data***
Subtotal
Note: $75,000 penalty from April 2006 placed
in abeyance
Page 2 of2
Total
Penalties
$ 18500
$232,600
$75,000
$ 36,600
$17300
$17,300
Resolved/ Net
Absolved Penalties
$1200 $17300
$23,100 $117,500
$1,200
$17,300 I
CITY OF PALM BEACH GARDENS
QUALITY PERFORMANCE EVALUATION
Date (mo I yr) February 2007 Monthly --=X,____ __ .Annual ___ _
Total Resolved/ Net
Penalties Absolved Penalties
I
Required administrative penalties for exceeding allowed limits
26,560 Residential units served for month WMinv. Units

Garbage & Damage ___lQ_ +/(-) .5% I 3.00% N/A

Recycling _4_+/(-) .15% I 1.00% N/A

Vegetation ____ll_ +/(-) .5% I 2.00% N/A

Others _6_+/(-) .10% I .50% N/A
Total 1.25% I 6.50%
(+)exceeds allowed%= $1,000.00
-0- -0- -0-
II
Optional administrative penalty per incident
A. Commingling of waste
$0 0 0
B. Throwing of cans or containers
0 0 0
C. Failure to collect materials on schedule 8:00am- 6:30am
$1200 $700 $500
D. Failure to replace containers as required
0 0 0
E. Failure to provide clean, safe and sanitary equipment
0 0 0
F. Failure to maintain proper office hours
0 0 0
G. Operator not properly licensed
0 0 0
H. Failure to provide required documents I reports on time (monthly)
0 0 0
I. Failure to replace damaged containers with 48 hours (plus letters)
0 0 0
J. Failure to clean up spillage
0 0 0
K. Failure to repair property damage with 7 days (plus letters)
$400 $400 0
L. Failure to properly cover vehicle
0 0 0
M. Employees not in uniform
0 0 0
N. Failure to properly display contact information
0 0 0
0. Failure to provide current route maps and schedules See Exh. VII
0 0 0
P. Traffic violation within the City
0 0 0
Q. Using improper vehicles
0 0 0
R. Failure to submit Disclosure or agreed upon notices See Exh. VII
0 0 0
S. Failure to submit tonnage reports monthly as required
0 0 0
T. Failure to collect any customer missed three (3) time I year
0 0 0
U. Failure to respond to complaints appropriately
0 0 0
V. Failure to place recycling contamination stickers
0 0 0
W. Failure to deliver carts or bins within five (5) days
$600 $600 $0
X. Failure to sticker waste or recyclables not collected
0 0 0
III
Requires administrative penalties . .
o Changing routes or schedules without notice
0 0 0
o Failure to clean up spillage
0 0 0
o Failure to deliver waste or recyclables to designated facilities
0 0 0
o Failure to complete routes
0 0 0
o Failure to submit I file required information, documents or reports
0 0 0
Page 1 of2
Total Penalties for the Month January 2007
Year
Abeyance
Total Penalties Assessed (Net deducted from invoice)
Monthly Service Complaints
Failure to collect materials on schedule
Subtotal
Note: $75,000 penalty from April 2006 placed
in abeyance
Page 2 of2
Total
Penalties
$ 2200
$251,100
$75,000
$2200
$500
Resolved/ Net
Absolved Penalties
$1700 $500
$24,800 $134,800
$1700 $500
I
CITY OF PALM BEACH GARDENS
December 20, 2007
Mr. John Casagrande
COMMUNITY SERVICES DEPARTMENT
Public Works Division
3704 BURNS ROAD- PALM BEACH GARDENS, FLORIDA 33410-4698
PHONE (561) 1104-7000- FAX (561) 775-8279
2700 NW 48
1
h Street
Pompano Beach, FL 33073
Subject: Performance Evaluation for November 2007
Dear Mr. Casagrande:
This letter is in response to an evaluation that has been prepared upon performance
criteria detailed in Sections 16 and 17 of the Solid Waste and Recycling Collection
Agreement between your company and the City. Documentation is taken from multiple
sources including but not limited to customer calls, resolution of complaints, field
observation of collection crews and satisfactory submittal of required information and
reports. If you wish to challenge the findings of this evaluation you must do so in
accordance with Section 17 of the Agreement.
In consideration of the monthly performance penalties, $1,000 will be deducted from the
December invoice. Two missed service complaints, damage to property at 160 Thornton
Drive, and failure to collect for four (4) customers over three (3) times In one year.
The quality performance evaluation is attached for your information. You may contact
me at 561.804.7000 if you have questions.
Sincerely,


Operations Director
attachments
c: Ron Ferris, City Manager
Jack Doughney, Community Services Administrator
Stacy Rundle, Assistant to the City Manager
Allan Owens, Finance Administrator
Christine Tatum, City Attorney
File
CITY OF PALM BEACH GARDENS
QUALITY PERFORMANCE EVALUATION
Date (mo I yr) November 2007 Monthly __ ___ _
Total Resolved/ Net
Penalties Absolved Penalties
I
Required administrative penalties for exceeding allowed limits
27,024 Residential units served for month WM Inv. Units

Garbage & Damage___ +1(-) .5% I 3.00% NIA

Recycling 4 +1(-) .15% I 1.00% NIA

Vegetation _11_ +1(-) .5% I 2.00% NIA

Others _1_+1(-) .10% I .50% NIA
Total 1.25% I 6.50%
(+)exceeds allowed%== $1,000.00 -0- -0- -0-
II
Optional administrative penalty per incident
A. Commingling of waste
$0 0 0
B. Throwing of cans or containers
0 0 0
C. Failure to collect materials on schedule 8:00am- 6:30am
$3700 $3500 $200
D. Failure to replace containers as required
0 0 0
E. Failure to provide clean, safe and sanitary equipment
0 0 0
F. Failure to maintain proper office hours
0 0 0
G. Operator not properly licensed
0 0 0
H. Failure to provide required documents I reports on time (monthly)
0 0 0
I. Failure to replace damaged containers with 48 hours
0 0 0
J. Failure to clean up spillage
0 0 0
K. Failure to repair property damage with 7 days
$400 0 $400
L. Failure to properly cover vehicle
0 0 0
M. Employees not in uniform
0 0 0
N. Failure to properly display contact information
0 0 0
0. Failure to provide current route maps and schedules See Exh. VII
0 0 0
P. Traffic violation within the City
0 0 0
Q. Using improper vehicles
0 0 0
R. Failure to submit Disclosure or agreed upon notices See Exh. VII
0 0 0
S. Failure to submit tonnage reports monthly as required
0 0 0
T. Failure to collect any customer missed three (3) time I year
$400 0 $300
U. Failure to respond to complaints appropriately
0 0 0
V. Failure to place recycling contamination stickers
0 0 0
W. Failure to deliver carts or bins within five (5) days
0 0 0
X. Failure to sticker waste or recyclables not collected
0 0 0
III
Requires administrative penalties
o Changing routes or schedules without notice
0 0 0
o Failure to clean up spillage
0 0 0
o Failure to deliver waste or recyclables to designated facilities
0 0 0
o Failure to complete routes
0 0 0
o Failure to submit I file required information, documents or reports
0 0 0
Page 1 of2
Total Penalties for the Month November 2007
Year
Total Penalties Assessed (Net deducted from invoice)
Monthly Service Complaints
C. Missed service
124 71 Aviles Circle (recycling)
9734 Heather Circle East (vegetation)
K. Damage to property
160 Thornton Drive (Truck damage to yard with
4 calls from residence on 11/13, 19, 21 ,and
26,2007 and resolution on 11/26)
T. Failure to collect any customer 3x/year
124 71 Aviles Circle
9734 Heather Circle
3 77 Prestwick Lane
9080 Cypress Hollow Drive
Page 2 of2
Total Resolved/ Net
Penalties Absolved Penalties
$4500 $3500 $1000
$34400 $33200 $1600
$4500 $3500 $1000
I
Grand Total = $1,000.00
Garbagerrrash I Vegetation I Recyde IBulk TrasJ1Thrown cans
1 1 1
2
3
5 1
6 4
7 2 1
8 4 1
9 1
10 2
12
13 1
14 1
15 3
16
17
19 2
20 1 1
21
22 1
23
24
R
26
27
28
29
30 3
Number of collection days 25
Complaints/day 1.44
Bins/lnfonnation/Day 0.02
Average/day 1.46
November 2007
Request/Complaint Calls
Solid Waste Collection/Recycling
1
1
1
1
1
053006 wastemgmtperfonnance1.xls
2
1
1
4
3
5
1
2
2
1
3
3
2
1
2
3
36
otal Request- lnfonnation
2
1
1
4
3
5
1
2
2
1
3
3
2
1
2
1 1 1
3
1 1 37
MoNr
Apr-07
May-07
Jun-07
Jul-07
Aug-07
Sep-07
subtotal
Oct-07
Nov-07
Dec-07
Jan-08
Feb-08
Mar-08
Total
First year
Second year
Third year
Fourth year
Fifth year
Sixth year
Seventh year
Garbage
2274
2576
2333
2472
2454
2183
14292
2544
2633
19469
23937
Note: Revise annually for year
Vegetation
412
579
586
536
585
444
3142
516
493
4151
2347
Solid Waste and Recycling
Monthly Tonnage Report
Bulk Trash Recyclables Total
460 539
480 635
394 531
395 534
262 534
281 658
2272 3431
257 725
245 782
2774 4938
6498 6008
* Due from Waste Management by 1Oth of each month for previous month
062706PBG Monthly Tonnage Reporlxls
3685
4270
3844
3937
3835
3566
23137
4039
4153
31329
39167.7
Month /Year I Curb

... L.
Est. 3131/2006 I
l
I
FY 06/07 Ending t 20,325 4,6301
! Monthly Avgs.
!
;
FY 07/08 Ending
I I 1
I Monthly Avgs. '
i
FY 08/09 Ending
i I !
FY 11112 Ending
City of Palm Beach Gardens
Residential Waste Generation Report
(Tons by Month)
! Total Units
281:eooi
Vegetation I Recycling l Total Diverted i Garbage I Trash 1 Total Collected I Avg. Tons I Unit
2,346! 6,9461 9,292t 27,106
1
36,270! 0.131
I ! I I
23,489!
I
I
'
I
I
l
i
I
!
-
i
I
I I
--
I i i
I I !
!
1,2271
!
4,2801
5,5071
4,7221 5,962 1,2401 31-May-06 I 18,560 2,807 21,3671 490! 750 0.279
l--'-18"'-,6=-=8"'2t----=2"",8..:.:07
4
J----=2"-'1 ,..:.:48:..:.9+-l ___ ___:6.:::11:-tl--- 0.131
2,1791. 2,830[
1,7101 2,2551
1,7121 2,1241
1,687, 2,360
1,452/ 2,o8o!
--
1,6681 2,424i_
1,673/ 2,3031
1,894[ 2,6211
1,6351 2,280[
2,494/ 3,524[
I
!
6511
545,
540!
6731
6281
-
7561
630!
---
7271
645!

___ _______
-'-31""'-A-='"u_,_g-06...,-,------;-' _ _:2:..:0.c:,64...:.6'+!___ -+l ___ 2=-:0:c:,64:...:6""lj_____ 128/ 412 0.102
____ ____ ___
31-0ct-06 ----+I __ ___ _:2:.::0'-'-,7-:'.:42=+[____

------"50,_,5'1-j 0.100
______ -;-:11:.::2t-!___ ___::6:.,:44+-- ----==+--- 0.091
31-Dec-06 I 20,812/ 5,748 26,5601 106j 524! 0.066
I 21,4081 5,7481 27,156[ 1071 621\ o.o96
i 21,475 5,7481 27,2231 114) 531! ____

__ .o_
13
8
1
3
31-Mar-07 -+. 20,964J----"5'c...73::..:3+[ _____ .::.26'-'-,6-'-'9-'-71-j___ __:_3.:.::82+!1___ , ____ 64=-=8+-j___ _:1,;:,0c::.30'+j___
I I I I I !
31-Jan-07
26-Feb-07
27,1061 36,2701
2,259\ 3,0221
l
I
! l
t:'T:-ot-:at::-:YT:'-:-D___ -t-l--=2:.:-43:.c,8:-:9-=-5t-' _ ___ _:2:;:8-'-'1,=866:.::>
1
!,_ ___ -=-6=-:94:::6l___. _____ .. _____
MonthlyAvg. -, , __ _?0,3251 23,4691 1961 579! 774: 0.131
__. --r i -T----=::..:c::.f------'-=+---------t
/-----------;.-' -------:1 I -------t'------L--------+'-----1'-------+-----/---------;
: ! ____ L_l ________ _!_! -----------"-' -----
I
----
i I
22741 3225\
25761 37901
23331 34501
2472[ 3542
1
2454[ 3573!
-
2183j 3285/
25441 35211
--
26331 39081
'
i I
1 I
j I
I I
I I
19,4691 28,294!
2,434/ 3,537r
I I
I I
! 20994: 573311 _2::.:6::7,:::27:+] _-_-_-_-_-_- ,_,- -;= --:'1+-!--__ -_
I 21o241 5733 267571 579! o.141
30-Jun.o? ___ l ___ __:_:_58s+--
1

31-Jul-07 i 21050! 589".)_ 26944/ 536_ 0.131
__ ___,-+!______ ,.=.2c::10,5"'-o!-!_ --------'0.:.:.1-'-32-l
30-Sep-07 I 21050! 5897! 26947! ____ 4.,.,44-+! ----..:..:.:.r--- 0.121
31-0ct-07 210501 58971 ____ ____

30-Nov-07 21121! 58971 27024! _____ _;_49:...::3+!

31-Dec-07 i I ---+'-----+-!. -----+-----+-------+------+------
-t I i I
31-Mar-08 I I I I
1

168,3841 46,803 215,1871 41611 49381 9,089.00; 0.131


__
I 1 I ; 1
Note: Unit count subject to revisions
For the best experience, open this PDF portfolio in
Acrobat X or Adobe Reader X, or later.
Get Adobe Reader Now!
For the best experience, open this PDF portfolio in
Acrobat X or Adobe Reader X, or later.
Get Adobe Reader Now!
Agenda

Items/Issues for Palm Beach Gardens Review Meeting
February 15
th
, 2007
2:00 PM

Operations update: Transition Status; management introductions,
Routing, Complaint Resolution, Reporting, Contract Issues

1. Bin Delivery status and tracking
2. Prior Fine assessment and current fine status and update:
Route Status
Fine notice and recovery
3. Call Center Status
Redirect Calls
Notice to Residents
Newsletter and Direct Mailing
Issue Resolution Process-Internal/External
4. Unit Count Update and Status:
Current Billing Status
Disposal Credit Status
Unit Count, C/Os, Condo Conversions-Status Changes
Multi-Family Unit Count Update
Reimbursement Status for prior billings
5. Contract Issues:
Annual Adjustments
Negotiation of Terms an Conditions
Fuel and Storm Provision Discussion
Storm Plan
Special Event Notice and Tracking
Roll off Rate Status
Amendment
Miscellaneous
6. Quarterly/Monthly Meeting :
Discuss
7. Adjourn


For the best experience, open this PDF portfolio in
Acrobat X or Adobe Reader X, or later.
Get Adobe Reader Now!
For the best experience, open this PDF portfolio in
Acrobat X or Adobe Reader X, or later.
Get Adobe Reader Now!
For the best experience, open this PDF portfolio in
Acrobat X or Adobe Reader X, or later.
Get Adobe Reader Now!
For the best experience, open this PDF portfolio in
Acrobat X or Adobe Reader X, or later.
Get Adobe Reader Now!
For the best experience, open this PDF portfolio in
Acrobat X or Adobe Reader X, or later.
Get Adobe Reader Now!
Page 1 of 2
CITY OF PALM BEACH GARDENS

QUALITY PERFORMANCE EVALUATION

Date (mo / yr) October 2006 Monthly X Annual __________

Total
Penalties
Resolved/
Absolved
Net
Penalties
I
Required administrative penalties for exceeding allowed limits


20,742 Residential units served for month WM Inv. Units
Garbage & Damage 17 +/() .5% / 3.00% N/A
Recycling 11 +/() .15% / 1.00% N/A
Vegetation 13 +/() .5% / 2.00% N/A
Others 4 +/() .10% / .50% N/A
Total 1.25% / 6.50%
(+) exceeds allowed % = $1,000.00





-0-





-0-





-0-
II
Optional administrative penalty per incident


A. Commingling of waste
$0 0 0

B. Throwing of cans or containers
0 0 0

C. Failure to collect materials on schedule 8:00am 6:30am
$4500 $4200 $300

D. Failure to replace containers as required
0 0 0

E. Failure to provide clean, safe and sanitary equipment
0 0 0

F. Failure to maintain proper office hours
0 0 0

G. Operator not properly licensed
0 0 0

H. Failure to provide required documents / reports on time (monthly)
$500 0 $500

I. Failure to replace damaged containers with 48 hours (plus letters)
0 0 0

J. Failure to clean up spillage
0 0 0

K. Failure to repair property damage with 7 days (plus letters)
0 0 0

L. Failure to properly cover vehicle
0 0 0

M. Employees not in uniform
0 0 0

N. Failure to properly display contact information
0 0 0

O. Failure to provide current route maps and schedules See Exh. VII
0 0 0

P. Traffic violation within the City
0 0 0

Q. Using improper vehicles
0 0 0

R. Failure to submit Disclosure or agreed upon notices See Exh. VII
0 0 0

S. Failure to submit tonnage reports monthly as required
$500 0 $500

T. Failure to collect any customer missed three (3) time / year
$500 0 $500

U. Failure to respond to complaints appropriately
0 0 0

V. Failure to place recycling contamination stickers
0 0 0

W. Failure to deliver carts or bins within five (5) days
$2100 0 $2100

X. Failure to sticker waste or recyclables not collected
0 0 0
III
Requires administrative penalties


Changing routes or schedules without notice
0 0 0

Failure to clean up spillage
0 0 0

Failure to deliver waste or recyclables to designated facilities
0 0 0

Failure to complete routes
0 0 0

Failure to submit / file required information, documents or reports
0 0 0
Page 2 of 2

Total
Penalties
Resolved/
Absolved
Net
Penalties

Total Penalties for the Month July 2006

Year

$ 8100

$99,800

$4200

$15,600

$3900

$9,200
Abeyance $75,000

Total Penalties Assessed (Net deducted from invoice)

$ 8,100

$4,200

$3,900


Monthly Service Complaints

Recycle bin delivery to customers (5 days)
Missing reports
Tonnage report (delivered 10/12)
Failure to collect resident 3x in year (129
Sedona, 131 Via Maraposa, 138 Banyan
Isles, 140 Thornton Drive, 8660 Brenna
Ln)
Unfinished route
Subtotal









Note: $75,000 penalty from April 2006 placed
in abeyance



$2100
$500
$500
$500


$300
$3,900




November 29, 2006

Mr. John Casagrande
2700 NW 48
th
Street
Pompano Beach, FL 33073

Subject: Performance Evaluation for October 2006

Dear Mr. Casagrande:

This letter is in response to an evaluation that has been prepared upon performance
criteria detailed in Sections 16 and 17 of the Solid Waste and Recycling Collection
Agreement between your company and the City. Documentation is taken from multiple
sources including but not limited to customer calls, resolution of complaints, field
observation of collection crews and satisfactory submittal of required information and
reports. If you wish to challenge the findings of this evaluation you must do so in
accordance with Section 17 of the Agreement.

In consideration of the monthly performance penalties, $3,900 will be deducted from the
November invoice. Three unfinished routes, missing/late tonnage reports, 21 recycle bin
not delivered within 5 days and missing 5 customers 3 times within one(1) year
constitute these penalties.

The quality performance evaluation is attached for your information. You may contact
me at 561.804.7000 if you have questions.

Sincerely,



Michael Morrow
Operations Director

attachments
c: Ron Ferris, City Manager
Jack Doughney, Community Services Administrator
Allan Owens, Finance Administrator
Christine Tatum, City Attorney
File


CITY OF PALM BEACH GARDENS
COMMUNITY SERVICES DEPARTMENT
Public Works Division
3704 BURNS ROAD PALM BEACH GARDENS, FLORIDA 33410-4698
PHONE (561) 804-7000 FAX (561) 775-8279


For the best experience, open this PDF portfolio in
Acrobat X or Adobe Reader X, or later.
Get Adobe Reader Now!
CITY OF PALM BEACH GARDENS
September 21, 2009
Mr. Tim Hawkins
Vice President
COMMUNITY SERVICES DEPARTMENT
3704 Burns Road- PALM BEACH GARDENS, FLORIDA 33410
PHONE (561) 804-7013 FAX (561) 775-8279
Waste Management Inc. of Florida
2700 NW 48th Street
Pompano Beach, FL 33073
Subject: Performance Evaluation for July and August 2009
Dear Mr. Hawkins:
This letter is in response to an evaluation that has been prepared upon
performance criteria detailed in Sections 16 and 17 of the Solid Waste and
Recycling Collection Agreement between your company and the City.
Documentation is taken from multiple sources including but not limited to
customer calls, resolution of complaints, field observation of collection crews and
satisfactory submittal of required information and reports. If you wish to
challenge the findings of this evaluation you must do so in accordance with
Section 17 of the Agreement.
The quality performance evaluation is attached for your information. You may
contact me at 561.804.7013 if you have questions.
Sincerely,
~ ~
Mike Morrow
Contract Administrator
attachments
c: Jack Doughney, Assistant City Manager, Operations
Stacy Rundle, Assistant City Manager, Administration
Allan Owens, Finance Administrator
Charlotte Presensky, Public Facilities Director
File
CITY OF PALM BEACH GARDENS
QUALITY PERFORMANCE EVALUATION
Date (mo I yr) '-'A=uJ:>gu=s=t_,2=0=0"'-9 _____ Monthly ---'-'X'---__ Annual ___ _
Total Resolved/ Net
Penalties Absolved Penalties
I
Required administrative penalties for exceeding allowed limits
27,342 Residential units served for month WM Inv. Units

Garbage & Damage___+/(-) .5% I 3.00% N/A

Recycling 10 +/(-) .15%/1.00% N/A

Vegetation__]]_+/(-) .5% I 2.00% N/A

Others _4_+/(-) .10%/.50% N/A
Total 1.25% I 6.50%
(+)exceeds allowed%= $1,000.00
-0- -0- -0-
II
Optional administrative penalty per incident
A. Commingling of waste
$0 0 0
B. Throwing of cans or containers
0 0 0
C. Failure to collect materials on schedule 7:00am- 6:30pm
$3200 $3200 0
D. Failure to replace containers as required
0 0 0
E. Failure to provide clean, safe and sanitary equipment
0 0 0
F. Failure to maintain proper office hours
0 0 0
G. Operator not properly licensed
0 0 0
H. Failure to provide required documents I reports on time (monthly)
0 0 0
I. Failure to replace damaged containers with 48 hours
0 0 0
J. Failure to clean up spillage
0 0 0
K. Failure to repair property damage with 7 days
0 0 0
L. Failure to properly cover vehicle
0 0 0
M. Employees not in uniform
0 0 0
N. Failure to properly display contact information
0 0 0
0. Failure to provide current route maps and schedules See Exh. VII
0 0 0
P. Traffic violation within the City
0 0 0
Q. Using improper vehicles
0 0 0
R. Failure to submit Disclosure or agreed upon notices See Exh. VII
0 0 0
S. Failure to submit tonnage reports monthly as required
0 0 0
T. Failure to collect any customer missed three (3) time I year
0 0 0
U. Failure to respond to complaints appropriately
0 0 0
V. Failure to place recycling contamination stickers
0 0 0
W. Failure to deliver carts or bins within five (5) days
0 0 0
X. Failure to sticker waste or recyclables not collected
0 0 0
III
Requires administrative penalties
o Changing routes or schedules without notice
0 0 0
o Failure to clean up spillage
0 0 0
o Failure to deliver waste or recyclables to designated facilities
0 0 0
o Failure to complete routes
0 0 0
o Failure to submit I file required information, documents or reports
0 0 0
Page 1 of2
Total Penalties for the Month June 2009
Year
Total Penalties Assessed (Net deducted from invoice)
Monthly Service Complaints
Total Complaints for August 2009:
32 complaints for missed service; all
resolved
Page 2 of2
Total
Penalties
$3200
$19300
$3200
Resolved/ Net
Absolved Penalties
$3200 0
$15500 $3800
$3200 0
I
CITY OF PALM BEACH GARDENS
QUALITY PERFORMANCE EVALUATION
Date (mo I yr) ,_,Ju"'-'lJ.-y_,2""'0'-"0"'"9______ Monthly ---'-'X'--__ Annual ___ _
Total Resolved/ Net
Penalties Absolved Penalties
I
Required administrative penalties for exceeding allowed limits
27,342 Residential units served for month WM Inv. Units

Garbage & .5% I 3.00% N/A

Recycling _3 __ +/(-) .15% I 1.00% N/A

Vegetation _ll +/(-) .5% I 2.00% N/A

Others _6_+/(-) .10% I .50% N/A
Total 1.25% I 6.50%
(+)exceeds allowed%= $1,000.00 -0- -0- -0-
II
Optional administrative penalty per incident
A. Commingling of waste
$0 0 0
B. Throwing of cans or containers
0 0 0
C. Failure to collect materials on schedule 7:00am- 6:30pm
$3200 $3200 0
D. Failure to replace containers as required
0 0 0
E. Failure to provide clean, safe and sanitary equipment
0 0 0
F. Failure to maintain proper office hours
0 0 0
G. Operator not properly licensed
0 0 0
H. Failure to provide required documents I repmts on time (monthly)
0 0 0
I. Failure to replace damaged containers with 48 hours
$100 $100 0
J. Failure to clean up spillage
0 0 0
K. Failure to repair property damage with 7 days
0 0 0
L. Failure to properly cover vehicle
0 0 0
M. Employees not in uniform
0 0 0
N. Failure to properly display contact information
0 0 0
0. Failure to provide current route maps and schedules See Exh. VII
0 0 0
P. Traffic violation within the City
0 0 0
Q. Using improper vehicles
0 0 0
R. Failure to submit Disclosure or agreed upon notices See Exh. VII
0 0 0
S. Failure to submit tonnage repmts monthly as required
0 0 0
T. Failure to collect any customer missed three (3) time I year
0 0 0
U. Failure to respond to complaints appropriately
0 0 0
V. Failure to place recycling contamination stickers
0 0 0
W. Failure to deliver cmts or bins within five (5) days
0 0 0
X. Failure to sticker waste or recyclables not collected
0 0 0
III
Requires administrative penalties
o Changing routes or schedules without notice
0 0 0
o Failure to clean up spillage
0 0 0
o Failure to deliver waste or recyclables to designated facilities
0 0 0
o Failure to complete routes
0 0 0
o Failure to submit I file required information, documents or reports
0 0 0
Page 1 of2
Total Penalties for the Month June 2009
Year
Total Penalties Assessed (Net deducted from invoice)
Monthly Service Complaints
Total Complaints for July 2009:
32 complaints for missed service; all
resolved
1 complaint for m1ssmg or broken
receptacles; issue resolved
Page 2 of2
Total
Penalties
$3300
$16000
$3300
Resolved/ Net
Absolved Penalties
$3300 0
$12200 $3800
$3300 0
I
1 2
2
3
4
I
6 1 1
7 1
8
9 1 1 1
10
11
14
15
16 2
17 2 1
1
21 1
22
23
24 2 2
25
28 2 2
29 1
30 1
3 2
Number of collection days 27
Complaints/day 1.25
Bins/Information/Day 0.74
Average/day 2.00
Solid Waste Services
Call Log
July 2009
1
1
2
3
1
3
2
2
4
1 1
1
4
4
1
1
2
34 1
2
2 2 5
1 1 2
3
1 1 3
2 2 4
4
3 4 5
1 1 2
1 1 1
4
4 4 8
1
1
2 4 9
20 54
3
4
5
6
7
11
12
13
14
15
18
19
20
21
22
24
25
26
27
28
Number of collection days
Complaints/day
Bins/Information/Day
Average/day
2
1
1
1
1
2 3
1
27
1.33
1.62
3.95
2
2
Solid Waste Services
Call Log
August 2009
f , ~ v w
Total complaints Total Request- Information
2 1 1 3
1 1 2 2
3
1 1 6
1 1 3 4 5
8 8 13
1 1 5 6 7
3 3 5 5 8
7 7 7
7
4 4 4
3 3
4
~ ' ~ < , :<
if
44 78
For the best experience, open this PDF portfolio in
Acrobat X or Adobe Reader X, or later.
Get Adobe Reader Now!
CITY OF PALM BEACH GARDENS
September 21, 2009
Mr. Tim Hawkins
Vice President
COMMUNITY SERVICES DEPARTMENT
3704 Burns Road- PALM BEACH GARDENS, FLORIDA 33410
PHONE (561) 804-7013 FAX (561) 775-8279
Waste Management Inc. of Florida
2700 NW 48th Street
Pompano Beach, FL 33073
Subject: Performance Evaluation for July and August 2009
Dear Mr. Hawkins:
This letter is in response to an evaluation that has been prepared upon
performance criteria detailed in Sections 16 and 17 of the Solid Waste and
Recycling Collection Agreement between your company and the City.
Documentation is taken from multiple sources including but not limited to
customer calls, resolution of complaints, field observation of collection crews and
satisfactory submittal of required information and reports. If you wish to
challenge the findings of this evaluation you must do so in accordance with
Section 17 of the Agreement.
The quality performance evaluation is attached for your information. You may
contact me at 561.804.7013 if you have questions.
Sincerely,
~ ~
Mike Morrow
Contract Administrator
attachments
c: Jack Doughney, Assistant City Manager, Operations
Stacy Rundle, Assistant City Manager, Administration
Allan Owens, Finance Administrator
Charlotte Presensky, Public Facilities Director
File
CITY OF PALM BEACH GARDENS
QUALITY PERFORMANCE EVALUATION
Date (mo I yr) '-'A=uJ:>gu=s=t_,2=0=0"'-9 _____ Monthly ---'-'X'---__ Annual ___ _
Total Resolved/ Net
Penalties Absolved Penalties
I
Required administrative penalties for exceeding allowed limits
27,342 Residential units served for month WM Inv. Units

Garbage & Damage___+/(-) .5% I 3.00% N/A

Recycling 10 +/(-) .15%/1.00% N/A

Vegetation__]]_+/(-) .5% I 2.00% N/A

Others _4_+/(-) .10%/.50% N/A
Total 1.25% I 6.50%
(+)exceeds allowed%= $1,000.00
-0- -0- -0-
II
Optional administrative penalty per incident
A. Commingling of waste
$0 0 0
B. Throwing of cans or containers
0 0 0
C. Failure to collect materials on schedule 7:00am- 6:30pm
$3200 $3200 0
D. Failure to replace containers as required
0 0 0
E. Failure to provide clean, safe and sanitary equipment
0 0 0
F. Failure to maintain proper office hours
0 0 0
G. Operator not properly licensed
0 0 0
H. Failure to provide required documents I reports on time (monthly)
0 0 0
I. Failure to replace damaged containers with 48 hours
0 0 0
J. Failure to clean up spillage
0 0 0
K. Failure to repair property damage with 7 days
0 0 0
L. Failure to properly cover vehicle
0 0 0
M. Employees not in uniform
0 0 0
N. Failure to properly display contact information
0 0 0
0. Failure to provide current route maps and schedules See Exh. VII
0 0 0
P. Traffic violation within the City
0 0 0
Q. Using improper vehicles
0 0 0
R. Failure to submit Disclosure or agreed upon notices See Exh. VII
0 0 0
S. Failure to submit tonnage reports monthly as required
0 0 0
T. Failure to collect any customer missed three (3) time I year
0 0 0
U. Failure to respond to complaints appropriately
0 0 0
V. Failure to place recycling contamination stickers
0 0 0
W. Failure to deliver carts or bins within five (5) days
0 0 0
X. Failure to sticker waste or recyclables not collected
0 0 0
III
Requires administrative penalties
o Changing routes or schedules without notice
0 0 0
o Failure to clean up spillage
0 0 0
o Failure to deliver waste or recyclables to designated facilities
0 0 0
o Failure to complete routes
0 0 0
o Failure to submit I file required information, documents or reports
0 0 0
Page 1 of2
Total Penalties for the Month June 2009
Year
Total Penalties Assessed (Net deducted from invoice)
Monthly Service Complaints
Total Complaints for August 2009:
32 complaints for missed service; all
resolved
Page 2 of2
Total
Penalties
$3200
$19300
$3200
Resolved/ Net
Absolved Penalties
$3200 0
$15500 $3800
$3200 0
I
CITY OF PALM BEACH GARDENS
QUALITY PERFORMANCE EVALUATION
Date (mo I yr) ,_,Ju"'-'lJ.-y_,2""'0'-"0"'"9______ Monthly ---'-'X'--__ Annual ___ _
Total Resolved/ Net
Penalties Absolved Penalties
I
Required administrative penalties for exceeding allowed limits
27,342 Residential units served for month WM Inv. Units

Garbage & .5% I 3.00% N/A

Recycling _3 __ +/(-) .15% I 1.00% N/A

Vegetation _ll +/(-) .5% I 2.00% N/A

Others _6_+/(-) .10% I .50% N/A
Total 1.25% I 6.50%
(+)exceeds allowed%= $1,000.00 -0- -0- -0-
II
Optional administrative penalty per incident
A. Commingling of waste
$0 0 0
B. Throwing of cans or containers
0 0 0
C. Failure to collect materials on schedule 7:00am- 6:30pm
$3200 $3200 0
D. Failure to replace containers as required
0 0 0
E. Failure to provide clean, safe and sanitary equipment
0 0 0
F. Failure to maintain proper office hours
0 0 0
G. Operator not properly licensed
0 0 0
H. Failure to provide required documents I repmts on time (monthly)
0 0 0
I. Failure to replace damaged containers with 48 hours
$100 $100 0
J. Failure to clean up spillage
0 0 0
K. Failure to repair property damage with 7 days
0 0 0
L. Failure to properly cover vehicle
0 0 0
M. Employees not in uniform
0 0 0
N. Failure to properly display contact information
0 0 0
0. Failure to provide current route maps and schedules See Exh. VII
0 0 0
P. Traffic violation within the City
0 0 0
Q. Using improper vehicles
0 0 0
R. Failure to submit Disclosure or agreed upon notices See Exh. VII
0 0 0
S. Failure to submit tonnage repmts monthly as required
0 0 0
T. Failure to collect any customer missed three (3) time I year
0 0 0
U. Failure to respond to complaints appropriately
0 0 0
V. Failure to place recycling contamination stickers
0 0 0
W. Failure to deliver cmts or bins within five (5) days
0 0 0
X. Failure to sticker waste or recyclables not collected
0 0 0
III
Requires administrative penalties
o Changing routes or schedules without notice
0 0 0
o Failure to clean up spillage
0 0 0
o Failure to deliver waste or recyclables to designated facilities
0 0 0
o Failure to complete routes
0 0 0
o Failure to submit I file required information, documents or reports
0 0 0
Page 1 of2
Total Penalties for the Month June 2009
Year
Total Penalties Assessed (Net deducted from invoice)
Monthly Service Complaints
Total Complaints for July 2009:
32 complaints for missed service; all
resolved
1 complaint for m1ssmg or broken
receptacles; issue resolved
Page 2 of2
Total
Penalties
$3300
$16000
$3300
Resolved/ Net
Absolved Penalties
$3300 0
$12200 $3800
$3300 0
I
1 2
2
3
4
I
6 1 1
7 1
8
9 1 1 1
10
11
14
15
16 2
17 2 1
1
21 1
22
23
24 2 2
25
28 2 2
29 1
30 1
3 2
Number of collection days 27
Complaints/day 1.25
Bins/Information/Day 0.74
Average/day 2.00
Solid Waste Services
Call Log
July 2009
1
1
2
3
1
3
2
2
4
1 1
1
4
4
1
1
2
34 1
2
2 2 5
1 1 2
3
1 1 3
2 2 4
4
3 4 5
1 1 2
1 1 1
4
4 4 8
1
1
2 4 9
20 54
3
4
5
6
7
11
12
13
14
15
18
19
20
21
22
24
25
26
27
28
Number of collection days
Complaints/day
Bins/Information/Day
Average/day
2
1
1
1
1
2 3
1
27
1.33
1.62
3.95
2
2
Solid Waste Services
Call Log
August 2009
f , ~ v w
Total complaints Total Request- Information
2 1 1 3
1 1 2 2
3
1 1 6
1 1 3 4 5
8 8 13
1 1 5 6 7
3 3 5 5 8
7 7 7
7
4 4 4
3 3
4
~ ' ~ < , :<
if
44 78
For the best experience, open this PDF portfolio in
Acrobat X or Adobe Reader X, or later.
Get Adobe Reader Now!
For the best experience, open this PDF portfolio in
Acrobat X or Adobe Reader X, or later.
Get Adobe Reader Now!
For the best experience, open this PDF portfolio in
Acrobat X or Adobe Reader X, or later.
Get Adobe Reader Now!
For the best experience, open this PDF portfolio in
Acrobat X or Adobe Reader X, or later.
Get Adobe Reader Now!
For the best experience, open this PDF portfolio in
Acrobat X or Adobe Reader X, or later.
Get Adobe Reader Now!
For the best experience, open this PDF portfolio in
Acrobat X or Adobe Reader X, or later.
Get Adobe Reader Now!
For the best experience, open this PDF portfolio in
Acrobat X or Adobe Reader X, or later.
Get Adobe Reader Now!
1
Ray Ellis
From: Carter, Harold [HCarter@wm.com]
Sent: Monday, January 29, 2007 8:27 AM
To: Rivera, Kenny; Sabin, Jeff; Michael Morrow; Ahal, Craig
Cc: Leitman, Steve
Subject: RE: Meeting to discuss transition, fines and MF billing
Friday or Thursday will work for me.

Harold "Butch" Carter,
Government Affairs Manager
Waste Management Inc. of Florida
2700 NW 48th Street
Pompano Beach, Fl 33073
Cell 954-868-0057
Fax 954-984-2058
hcarter@wm.com
-----Original Message-----
Fr om: Rivera, Kenny
Sent : Friday, January 26, 2007 1: 22 PM
To: Sabin, Jeff; 'Michael Morrow'; Ahal, Craig
Cc: Cart er, Harold; Leit man, St eve
Subj ect : RE: Meet ing t o discuss t ransit ion, fines and MF billing
Thursday does not work for me i have a meeting with Jc that day. what about Friday
-----Original Message-----
Fr om: Sabin, Jeff
Sent : Thursday, January 25, 2007 4: 46 PM
To: 'Michael Morrow'; Ahal, Craig; Rivera, Kenny
Cc: Cart er, Harold; Leit man, St eve
Subj ect : Meet ing t o discuss t ransit ion, fines and MF billing
I would like to reschedule the meeting we had planned for the next day and time available for all.
Next Thursday February 1st is the earliest Craig and I are free.
Please confirm if Thurs. works for you' all. If not, please give alternatives.
Thanks. Jeff