MONICA D.

RIFENBURG
Lilburn, Georgia 30047 (404) 326-6688 jmrifenburg75@att.net

Global Risk Management - Insurance

Global Insurance Market & Practices Contract Review & Negotiations Acquisition Due Diligence Risk Financing Brokerage Services Claims Management Property Loss Control TCOR Cargo & CAR/EAR Insurance
Global Risk Management and Insurance Professional with fifteen-plus years experience, including a eleven-year tenure as director. Developed and currently lead a comprehensive insurance and risk mitigation program, managing both the design and implementation of programsglobal property, liability, CAR/EARthat protect corporate balance sheet as part of its global risk retention and transfer policies. Proven expertise working in the global business arena, engaging a solid understanding of the different cultures and business practices of local markets to tailor contracts with appropriate coverage and meet stringent compliance requirements. Strong work ethic, integrity, attention to detail, and reliability.

LEADERSHIP STRENGTHS & CORE COMPETENCIES

Strong knowledge of global coverage terms and conditions combined with expert business savvy in managing broker/vendor relations and negotiating cost-effective and coverage-rich contracts. Extensive experience with property, casualty, and financial lines offered through international and U.S. insurers, as well as owner-controlled and contractor-controlled insurance. Open, accessible leadership style that fosters collaboration and communications among team members and creates transparency in program/department operations. Continual focus on improvement, finding new ways to leverage team strengths and resources, streamline program operations to fuel productivity, achieve greater efficiency, and improve service delivery.

PROFESSIONAL EXPERIENCE
THE ANDRITZ GROUP Atlanta, GA Insurance Director Global Risk Management 2001-August 31, 2012 Global market leader for customized plant, systems, and services for hydropower, pulp and power, steel, and other specialized industries (solid/liquid separation, feed, and biofuel); 14,700 employees in 36 operations worldwide.
Built and managed a sophisticated global insurance program (property, liability, cargo, EAR/CAR) in line with Andritz global coverage and risk mitigation strategy, including support in the rapidly growing industrial business in emerging markets (Brazil, Russia, India, China). Crafted program strategy and negotiated coverage and contract terms/conditions with global insurers, tailoring manuscript policy terms and conditions to meet the companys unique needs and risks. Amidst accelerated growth through acquisition37 new businesses netting triple-digit increases in sales, personnel, and manufacturing capacity managed program operations, including day-to-day servicing activities, renewal negotiations, and ongoing review/analysis of contracts to ensure optimal return on outlay for premiums. Direct a team of two reports in Atlanta and a Risk Manager in Brazil. Played key role in the companys rapid growth over the last 10 years, which has resulted in a 125% increase in manufacturing capacity (18 to 57 sites), personnel expansion of 223.4%, and sales growth of 169.5%. Captured savings of 1M+ with initial implementation and established the framework to achieve continued cost benefits over the last 10 years, as well as improved compliance and service delivery to internal customers. Established and staffed the companys Insurance Department, implementing quality control processes and effectiveness measures for all services along with metrics to gauge customer satisfaction.
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Recognized Subject Matter Expert for both the operations and inner workings of the global insurance program, as well as the laws and regulations that govern the 44 international markets in which the company operates. Provide technical advisory services to business leaders and stakeholders in the Americas, Finland, Australia, India, and China. Assist commercial managers with complex contract negotiations.

Improved internal/external cost management with 2004 introduction of the TCOR measurement (total cost of risk), which provides stakeholders with a tangible comparison in relation to the companys annual sales. Compiled data and prepared annual reports for presentation to the internal Global Insurance Committee, comprised of board members, division presidents, Group Controlling, and the Legal Department. Implemented procedures to ensure strict compliance, including payment of tax obligations, with corporate, domestic, and international regulations governing all business transactions. Structure contracts such that compliance is maintained without compromising coverage or incurring exorbitant or unnecessary costs.

Conducted due diligence for acquisitions; implemented standard procedures outlining assimilation of new companies existing contract insurance obligations into current programs. Reviewed all prospective acquisitions to detect significant insurance issues and specify recommendations regarding increases in coverage or measures to bring coverage into compliance.

Performed ongoing, detailed analyses of local and global coverage options, identifying opportunities to maximize coverage while achieving cost savings with purchase of local policies to augment global coverage. Identified and analyzed potential impact of exposures of loss and outlined effective mitigation strategies. Led creation/dissemination of corporate insurance and claims manuals to all business units enterprise-wide. Provided oversight and implementation management of the Risk Management Information System (via Risk Console), a claims management system, as well as property program modules. Studied alternative risk financing options to determine feasibility compared with existing programs.

MARSH & MCLENNAN Atlanta, GA 1996-2001 Premier global professional services firm providing advice and solutions in risk, strategy, and human capital.
Broker Designed, negotiated, and placed property programs for Fortune 500 risk management accounts of this world-leading risk and insurance services and solutions firm. Developed relationships with key decision makers at client companies, conferring with clients to form an understanding of their business needs and procure insurance coverage for effective risk mitigation. Supported the Risk Manager with diverse transactions including account servicing, contract structuring/negotiations, research, and special projects. Ensured strict compliance with corporate and government regulations governing all financial transactions. Rendered expert troubleshooting and timely resolution of complex account issues and business challenges.

EDUCATION & CREDENTIALS

Bachelor of Science Risk Management and Insurance Graduated Magna Cum Laude from Georgia State University in 1996. State of Georgia Insurance License, 1996-Present ARM-E currently enrolling in program Professional Affiliations International Committee Risk& Insurance Management Society Board of Directors, Atlanta Chapter, Risk & Insurance Management Society Board of Directors, Education Project International Technical Skills MS Office Word, Excel, PowerPoint