Transforming Public Libraries from Institutions of the Industrial Age to Change Agents for the Networked Society..

Rolf Hapel, Aarhus Public Libraries, Denmark

1 A future for Digital Library Services?

2 Innovation in Services 3 The library as a Space

Denmark 5.5 mill inhabitants 43,000 km2 499 fixed library service points

Aarhus 310.000 inhabitants 647 km2 19 libraries

The libraries of the industrial society

Democracy

Free and equal access to information Support to the formal education system

+ Education

+ Culture

Access to cultural heritage and experiences 60 -70 % of population users

= Success

Demography

New citizens The new elderly"

Demography

30 % fewer young people..

..than when I was young!

The social excluded

Polarisation? 40 % of the labour force has no vocational education 20 % of youth does not get education beyond secondary school 15 20 % of population are illiterate = 1 mio people Larger gap between information strong and information weak citizens?

1400

1200

Fewer libraries..

1000

800

600

400

200

More than 50 % decrease of service points in Denmark since 1980!

E-book readers

It infrastructure

High Internet penetration Bandwith broadband wireless access IT everywhere pervasive computing Mobility and all kinds of portable devices

Competence development and generation change

Librarian as we Librarian as we need her to be.. know her..

A well known strategy..

No more Send money more probably less!

money!

But the public sector is in a state of permanent crisis and the struggle for resources is awesome..

new ways of professionalism new products new alliances new ways of funding

Reinvent the library

Libraries

Relational programs communication

Media

Analogue

Digital

Library Transactional loans, search

Activities

Danish Digital Library

A new library model for the knowledge society

Partnerships

THE DAN!SH D!G!TAL l!BRARY

Idea

Liberate data and information Create relations between data Make the users knowledge visible and useful

Place information in a meaningful context for the users

..by using open source software and forming communities for development

Concept
Sources The well (data repository) Application layer Presentation O

O
Harvesting and indexing

User transactions

TING.community
Library Partners Vendor Partners

Community Council
----------

Mobile

TING.concept
Ding

Community Work Group

Content

The Well

The Net libraries

Virtual libraries or subject portals produced by Danish public and research libraries in cooperation

Started spring 2000

Editor based in Aarhus, production distributed Cooperation with nationwide public service TV and radio broadcast

Author net

Video clips
Latest comments
Podcasts

User profiles
Ask your librarian
Blogs

Interviews

Readers Clubs
Best rated novels

Biographies

News Analyses

Event calendar

Something Similar

Write to the Author

Book Bites
Expert panels
Bibliographies

Order the book in your library

Film and movies

E-sound books

E-music

E-books

m.aakb.dk

Search and hold SMS services Integrated e-content My loans/account News from the library Events General info Top 10 New media/ services Recommendations

Loan Patterns Wisdom of the Crowd

Others who have borrowed..

Film and movies

E-content from the library: E-books E-sound books Music Film..

E-sound books

E-music
..in Websites from e.g. educational institutions

E-books

Launching ebook-service October 2011 Agreement with primary publishers covering 80 % of the Danish e-book market Build on TING Technical integration to Fiction Literature portal Integration to OPACs

What is innovation?

New Innovation Value for the users

The Cha-Ordic model

Destruction

Chaos

Order

Control

Dee Hock, 1993

Phases of innovation
Small innovation

Convergent Phase Big innovation

Innovation Strategy

The intelligent building..

The hybrid library

Multiple user interfaces

Intelligent user support from the environment

Web-services: embedded elements in the physical library connecting items and data from the Internet (recommendation, something similar, author portraits)

Inspiring physical spaces for learning, searching, reading

The library as a space

From

Information searchable anywhere

To

What is only possible to experience in the library

Space for media

On-line Information Facts Encounter with information Well informed Visitor Neutrality

The space as a media

On-site Meaning and significance Reliability Encounter with people Eksperimental Resource Sensuous

Serious Arrangements

Playful Events

World Caf
3-4 consecutive rounds of discussion A new question posed at each round Participants change the host of the table stays an picks up the essence

Library as percieved by others Dialogue and oral competences involved Opportunity to examine the librarys own attitudes and ideas

Photo typing
Groups of people forming visions. Everyone gets a camera and has to answer in photos: What is it like to be a user and what is it like to work there?

A great variety of competences involved Using pictures communicates well Starts discussions and reflections

Village Square

Users and staff introduces ideas and projects and participants elaborate and develop those ideas

The library space is used for ideas and projects A channel into user thoughts and ideas Test-space for development topics Access to user networks

Lead Users

Mindspot: Target group from 14-20. Events inside and outside of the library. Hiring young people Mindspotters - on a short term basis to create events and develop ideas for this user group

Using user competences Construct a universe Access to new network and user groups Changing the image of the library worker

User driven design

Childrens lab: A weeks workshop with children btw 9-14 prototyping a library. The results were used as part of the competition programme for UMSA

Direct access to children and not just to childrens adults

Children carries large networks

In 2014 these children are between 16-21

LESSONS LEARNED
Make partnerships
Co-create and co-produce Integrate user generated knowledge in services Liberate the library from analog media gradually!!! Think value chains, new formats and universes in service production

LESSONS LEARNED
Make space for prototyping in the physical library
Increase ties between other public sector activities and libraries Think relations rather than transactions Advocate and campain Be where the users are

Vision Place for human development and interaction.. ..promoting experience, learning, and innovation.. ..through a flexible and programmable building.. ..with a special focus on children and families

Values

User Oriented Lifelong Learning and Community Diversity, cooperation and networking Culture and Experience

Bridging Citizens, Technology and Knowledge

Flexsible and Professional Organization Sustainable Icon for the City

The project
Library 165,000 sq. ft. Rental area 100,000 sq. ft. P for 1000 cars River opening Estilishing harbour areas squares, recreational spaces Traffic regulation

Light rail
Climate proction of the city

The Library

3X the exsisting area for the public Space for children and families -5X the exsisting childrens library

LOCAL ARCHIVE ARKIV LEARNING CENTER

Archive

NATURE GUIDE

REFERENCE

ANALOGUE MEDIA YOUTH

TODDLERS/CHILDREN

JOB CORNER
HOMEREADING TRAINING WORK HELP CAF

STUDY SUPPORT
FAMILIES EXHIBITIONS

COMMUNITY
CENTER Q AND A SERVICE

QUIET AREA

MEETING ROOMS

HEALTH COUNCELLING LEISURE INFO

SMS BUSINESS SELF SERVICE LIBRARY SHOP

CONSUMER INFO NEWS LOUNGE

The modern library Cognition/information

Innovation

Empowerment

D. Skot-Hansen et. al. Royal School of Library and Information Science

Engagement

Space for meaningful and moving experiences Irrational, emotional and chaotic Communicating a diversion of aesthetic experiences
Space for inspiration

Storytelling or other artistic expressions

All kinds of media, cultural forms and genres

Stage for events and cultural arrangements Supports realisation (cognition)/experience and innovation

Space for experience and exploring the world through media and communication Free and easy access to information and knowledge Learning percieved as a dialogue oriented process
Space for learning

Based on the users learning needs

Informal settings Development of playful, interactive and social learning methods Homework cafes, study places, open courses and experiment areas Support realisation (cognition)/experience and empowerment

Open, public space The Great Good Place - between home and work Arenaes for meeting other people with different interests and value Encounter opinions through discussions and debate
Space for meeting

Non-committal, random encounters through lounge dcor with newspapers and caf atmosphere

Organised meetings
Chatgroups, blogs or other social media Support empowerment and engagement

Users creating new expressions in the encounter with art and culture
Access to tools supporting creative expressions Gaming-, writing-, sound- and videoworkshops
Space for performance

Workshops with professional artists, designers aqnd multimedia developers Publishing and distributing the work and products of the users
Access to stages where users can perform and express themselves Support engagement and innovation

Elements in a strategy summing up..

Abandon the printed book as the primary library branding element
Fusion between physical digital Focus on development

Bringing new skills into the library

Promoting learning in the organization

A Scandinavian strategical perspective:

Strategies of knowledge and learning must not surpres strategies of culture and experience Humanity and diversity must be focal points, not only economical growth, utility value and community building

Libraries are mainstream and for all, but should also be able to produce alternative perspectives
The libraries self-understanding is reflected in architecture, interior, content and relations

Elsebeth Tank, Malmoe Library

2013 June 16 19 Welcome!