RFP For Supply For Hardware For Mail Messaging System00000000-0000-0

RFP for mail messaging system
UNION BANK OF INDIA REQUEST FOR PROPOSAL (RFP) FOR SUPPLY, INSTALLATION AND MIGRATION OF LOTUS DOMINO MAIL MESSAGING SYSTEM
NOTE: This document contains 65 pages including this cover page. Page 1 of 65
Tender Notice The Bank invites sealed offers from established System Integrators for supply and installation of Servers and Storage and implementation, maintenance and management of IBM Lotus e-mail messaging. System Integrator should be capable of providing both facilities management & maintenance services as per details given in the RFP document. Please visit our website www.unionbankofindia.co.in or Government portal (www.tenders.gov.in) for details. RFP document can be downloaded from the website.
IMPORTANT REFERENCE POINTS OF THIS RFP Issue of RFP Last date for submission of written request for clarifications and information sought under various Annexure of this document Last date for submission of RFP responses Opening of Technical Bids 28-08-2012 at 11:00 Hrs 07-09-2012 at 17:00 Hrs
18-09-2012 at 17:00 Hrs 18-09-2012 at 17:15 Hrs
The Asst. General Manager (DIT) Union Bank of India, 2nd floor, Adi Shankaracharya Marg (JVLR), Opp. Powai Lake, Powai, Address for communication Andheri (E), Mumbai 400 072. INDIA. Telephone No: 91-22-25710505 Fax No: 91- 22-2570 4132 vrunali.ambavkar@unionbankofindia.com All correspondence relating to this RFP manojkverma@unionbankofindia.com should be sent to following email ids Fees for RFP document (nonrefundable) Earnest Money Deposit (Bid Security) Rs.5,000.00 Rs.10.00 lacs
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CONTENTS
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 INTRODUCTION .................................................................................................. 5 SCOPE OF RFP - MAIL MESSAGING SYSTEM ............................................................... 5 ELIGIBILITY CRITERIA .......................................................................................... 8 DESIGNING AND IMPLEMENTATION PLAN ................................................................... 8 CONTRACT WITH THE VENDOR ............................................................................... 8 PROPOSAL PROCESS MANAGEMENT ......................................................................... 9 DATE OF BID EXPIRY ........................................................................................... 9 BUYBACK OF EXISTING HARDWARE .......................................................................... 9 VENDOR INDICATION OF AUTHORIZATION TO BID ........................................................ 9 PROPOSAL OWNERSHIP ...................................................................................... 10 PRICE COMPOSITION & TCO ................................................................................. 10 NO PRICE VARIATION ......................................................................................... 10 PAYMENT SCHEDULE ......................................................................................... 11 UNSATISFACTORY PERFORMANCE ......................................................................... 11 WARRANTY..................................................................................................... 11 FACILITY MANAGEMENT ..................................................................................... 12 ANNUAL MAINTENANCE CONTRACT ....................................................................... 12 SERVICE LEVEL AGREEMENT (SLA) ......................................................................... 13 TERMS OF EXECUTION OF WORK........................................................................... 13 ORDER CANCELLATION ...................................................................................... 13 ERASURES OR ALTERATIONS ................................................................................ 14 RIGHT TO ALTER QUANTITIES & REPEAT ORDERS ...................................................... 14 SUPPORT CENTRE............................................................................................. 14 MANUALS AND DOCUMENTATION .......................................................................... 14 LIQUIDATED DAMAGES ....................................................................................... 14 BID SECURITY .................................................................................................. 15 PROPOSAL CONTENT/PROPOSAL FORMAT ............................................................... 16 PROPOSAL FORMAT .......................................................................................... 16 SUBMISSION AND ACCEPTANCE OF VENDOR PROPOSALS .............................................. 18 OVERVIEW OF EVALUATION PROCESS ..................................................................... 18 EVALUATION PROCESS ....................................................................................... 18 RULES FOR RE-AUCTION ..................................................................................... 19 TRAINING ....................................................................................................... 19 GOVERNING LAW AND DISPUTES ........................................................................... 20 FORCE MAJEURE .............................................................................................. 20 LIMITATION ON PROMOTION ................................................................................ 20 INDEMNITY ..................................................................................................... 20
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38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61
GUARANTEES .................................................................................................. 21 LIMITATION OF LIABILITY ................................................................................... 21 PATENTS RIGHTS.............................................................................................. 21 CONFIDENTIALITY ............................................................................................ 22 RESOLUTION OF DISPUTES .................................................................................. 22 CONTACT PERSON ............................................................................................ 23 ANNEXURE A (LETTER TO THE BANK ON THE VENDORS LETTERHEAD)......................... 24 ANNEXURE A-1 (COMPLIANCE TO ELIGIBILITY CRITERIA) ............................................. 25 ANNEXURE A-2 (COMPLIANCE TO RFP TERMS & CONDITIONS) ....................................... 26 ANNEXURE B (VENDOR PROFILE & OTHER INFORMATION) ........................................... 28 ANNEXURE C CONFIGURATION OF HARDWARE AND SOFTWARE .................................... 30 ANNEXURE D (UNPRICED INDICATIVE COMMERCIAL OFFER HARDWARE AND SOFTWARE) ..... 41 ANNEXURE E (UNPRICED INDICATIVE COMMERCIAL OFFER FOR SERVICES) ......................... 43 ANNEXURE F - BUYBACK PRICES FOR THE EXISTING EQUIPMENT .................................... 45 ANNEXURE G (SUMMARY OF UNPRICED INDICATIVE PRICES) .......................................... 45 ANNEXURE H (CONFIGURATION DETAILS OF EQUIPMENT) ............................................ 46 ANNEXURE I (INDICATIVE COMMERCIAL OFFER E-MAIL SYSTEM) .................................. 47 ANNEXURE J (INDICATIVE COMMERCIAL OFFER FOR SERVICES E-MAIL SYSTEM) ............... 48 ANNEXURE K - BUYBACK PRICES FOR THE EXISTING EQUIPMENT .................................... 50 ANNEXURE L (SUMMARY OF INDICATIVE PRICES) ........................................................ 50 ANNEXURE M (REVERSE AUCTION PROCESS) ............................................................. 51 ANNEXURE N (UNDERTAKING BY BIDDER) .............................................................. 62 ANNEXURE O (SYSTEM ARCHITECTURE FOR MAIL MESSAGING SYSTEM)........................... 63 ANNEXURE P - BASIC BUYBACK PRICES FOR THE EXISTING EQUIPMENT ........................... 65
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UNION BANK OF INDIA

1 Introduction
1.1 Union Bank of India (hereinafter called as Bank or the Bank) is having its Central Office at 239, Vidhan Bhavan Marg, Nariman Point, Mumbai, and Pin 400 021 and more than 3500 branches/offices across the country. The Bank has implemented IBM Lotus e-mail messaging system in year 2007 and presently approximate 15000 mails ids has been assigned. Presently Lotus Domino Enterprise Server v8.5.2 is installed at server and Lotus Client v8.5.2 is installed at client end. Lotus traveller, Lotus same time and Blackberry are integrated with Lotus Domino Mail messaging system. The Bank is under process to upgrade the mail messaging systems to provide the mails ids to all its officials. The Bank proposes to invite tenders for supply, installation and maintenance of servers and storage for IBM Lotus e-mail messaging system at Data Centre, Mumbai and Disaster Recovery Centre, Bengalooru. The Request for Proposal (RFP) document is now being issued to enable vendors to submit their responses to the Bank. For commercial evaluation, the Bank will adopt Reverse auction process to finalize the vendor for the project. The procedure for the Reverse auction is furnished in Annexure M.
2 Scope of RFP - Mail Messaging System
The scope of the assignment would involve the following: 2.1 The vendor should supply and install the hardware, operating system and software for mail messaging system as per specified configuration (Annexure C) at Primary Site at Mumbai and Disaster Recovery Site, Bengalooru. 2.2 The vendor will implement the mail messaging system based on Lotus Domino Enterprise server and other systems at Primary Site at Mumbai and Disaster Recovery Site, Bengalooru as per Annexure O. 2.3 The vendor will be responsible for migration of the Banks E-mail system IBM Lotus Domino enterprise Messaging system from existing servers to new servers. The vendor will also migrate the existing mail boxes on the new servers. 2.4 Presently Active directory and Domain Name Resolution (DNS) services are running on Windows 2003 server. The vendor will be responsible for migration of Active directory and DNS services from existing server to new server and migrating the users on new server. 2.5 Bank has implemented Lotus traveller and Blackberry Enterprise server for accessing the e-mails on Ipad and Blackberry respectively. The vendor will be responsible for migration of these services on new servers and integration of such type of new services in the future without any cost to Bank. Page 5 of 65
2.6 Bank has implemented Lotus Same Time v8.5.2 for instant messaging. The vendor will be responsible for migration this service on new servers. 2.7 Presently Bank is using SYMC NETBACKUP ENTERPRISE CLIENT 7.0 WIN/LNX/SOLX64 1 SERVER TIER 3 STD LIC EXPRESS BAND S for backup of mail servers and we have 3 Nos. licenses of the same. Vendor has to use the existing licenses. The vendor has to provide the additional licenses in case of requirement for backing up all the servers. 2.8 Presently Antivirus SYMC MAIL SECURITY FOR DOMINO 8.1 (Linux version) is installed on mail servers. Bank will provide the same or latest version of the antivirus. The vendor will be responsible for installation and updating of antivirus with co-ordination with antivirus vendor. 2.9 Presently Bank is not having any disaster recovery site for mail messaging system. The vendor will be responsible for setting up the DR Site for mail messaging system including other services like Lotus traveller, lotus same time, Blackberry, DNS & Active Directory etc. 2.10 The vendor will be responsible for replication of logs from primary site to DR Site and vice versa. Bank will provide the required network infrastructure for replication of the logs. 2.11 The vendor will be responsible for conducting the DR Drills of mail messaging system. 2.12 The vendor will be responsible for taking the backup of all the mail messaging systems and restoration of the mail messaging system from the backup in case of failure of any systems. 2.13 During the contract period, the vendor will apply patches and upgrades of OS and IBM Lotus Domino enterprise Messaging system from time to time without any additional cost to the Bank. Bank will enter with IBM for Annual Technical Support (ATS) for IBM Lotus Domino enterprise Messaging system. 2.14 The vendor will provide onsite facility management by deploying three engineers at Central Office, Mumbai. The engineers will be responsible for administration, monitoring and backup of the email systems, creation and maintenance of e-mail Ids, configuration of e-mail ids on users desktops and other day to day activities. 2.15 The vendor will be responsible for hardening of the OS and e-mail applications as per the Banks IT security policy. Bank conducts the audit of the IT systems by Internal and External auditors on yearly basis. Vendor will be responsible for complying with all the audit observations in all respect including OS, application, database, etc at Data Centre, Mumbai as well as DR site, Bengalooru.
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2.16 Vendor should specify various infrastructure requirements, which need to be provided for commissioning and smooth functioning of the equipment. This will include site requirements, power, cooling, cables, connectors, ports, UPS, environmental conditions, illumination, etc. 2.17 Vendor should provide comprehensive on-site warranty of 3 years. 2.18 All the parts of items would be covered under comprehensive warranty / AMC except consumables (like floppy disk etc.). If there is any gap between Bank's requirement and OEM warranty/AMC then it will be the responsibility of bidder to fill up the gap. 2.19 Vendor has to carryout patch management activity during the warranty / AMC period as per Bank's requirement. Vendor should undertake to provide maintenance support both during warranty and post warranty period to equipment and arrange for spare parts for a minimum period of 7 years. Comprehensive annual maintenance contract has to be entered into separately with the Bank, for this purpose. The bidder shall provide support services for 24x7days with 6 hours problem resolution. Please note that Bank will consider only 2 Years AMC/ATS cost for Hardware for calculating the TCO. However, AMC rate should be valid for 4 Years post warranty. No escalation will be allowed in the AMC/ATS prices during the price validity period of 4 years. 2.20 Vendor has to guarantee minimum uptime of 99.95% and should be ready to execute service level agreement for the same. The vendor has to provide proper evidence to support their claim of capability to provide service at various locations. It will be calculated on quarterly basis. Bank will charge penalty in case of not meeting the up time requirement at the rate of 1% of order amount for every fall of 0.1% in uptime. During warranty, order amount will be considered whereas during AMC period, AMC amount would be considered for calculation of penalty charges. For this purpose total elapsed time between receiving the break down message (over telephone or otherwise) and making the system functional or providing standby machine, will be treated as down time. 2.21 The vendor will own the responsibility of maintaining the mail messaging System Uptime as per the defined SLAs. 2.22 The vendor will provide necessary training to core staff of the Bank involved in mail messaging project. The training will cover installation, implementation, administration, usage, troubleshooting and interpretation of reports, logs etc. 2.23 The vendor will provide the complete documentation of the project both in hard copy and soft copy.
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Eligibility Criteria
Only those vendors fulfilling the following criteria should respond to the RFP. 3.1 The bidder should be a company incorporated in India and operating for last 5 years in India. (Please furnish the certificate of incorporation). 3.2 The bidder should have a minimum annual turnover of Rs.5.00 crores in each of the last three financial years and should be in operating profits each of these financial years. (Financial details to be furnished along with certified copies of audited balance sheet and P&L account for the year 2009- 10, 2010-11 and 2011-12). 3.3 The bidder must have implemented IBM Lotus Domino enterprise Messaging system with minimum 2000 e-mail IDs. (Vendor should submit Purchase orders or letters from user organizations for whom the project was implemented). 3.4 The bidder must have support offices in Mumbai and Bengalooru. (Full address of the support centre along with the name and telephone number of contact persons has to be submitted). 3.5 The bidder should not have been black listed by any of Government Authority or Public Sector Undertaking (PSUs). The bidder shall give an undertaking (on their letter head) that they have not been black listed by any of the Govt. Authority or PSUs. In case, in the past, the name of their Company was black listed by any of the Govt. Authority or PSUs, the name of the company or organization must have been removed from the black list as on date of submission of the tender, otherwise the bid will not be considered (Please refer Annexure N). Bidder should submit proof in support of above mentioned criteria while submitting the proposal. Vendors who do not fulfill the above criteria or who fail to submit proof will be rejected ab initio.
4 Designing and implementation Plan
4.1 Bank expects the vendor to submit a detailed plan for implementation of the project which should include the full scope of the project as mentioned above. On acceptance of such plan by the Bank, the vendor is required to carry out the implementation of the project.
5 Contract with the Vendor
5.1 Bank will enter into a contract with the selected vendor who will be responsible for delivery and overall implementation of the mail messaging systems. The contract needs to be signed within 30 days from the date of acceptance of purchase order. Payment will not be released in absence of Page 8 of 65
signed contract. Consortium bidding for any of the solution will not be accepted. However, if the bidder ties up with any other franchise / partner, they should provide documentary evidence for having tied up with all franchise. But the vendor will be single point contact to provide the solution to the Bank. The selected vendor will provide the Bank a complete solution but not limited to supply, installation of required hardware and software.
6 Proposal Process Management
6.1 Union Bank reserves the right to accept or reject any or all proposals, to revise the RFP, to request one or more re-submissions from all vendors or clarifications from one or more vendors, or to cancel the process in part or whole. All claims for functional / technical delivery made by the vendors in their responses to the RFP shall be assumed as deliverable within the quoted financials. 6.2 Vendors shall be entirely responsible for their own costs and expenses that are incurred while participating in the RFP and contract negotiation processes.
Date of Bid Expiry
7.1 Due to the nature of the mail messaging project evaluation process, proposals will be valid for a minimum of 180 days from date of opening of bid. The bank reserves the right for extension of bid validity.
8 Buyback of existing hardware
8.1 The selected vendor should buyback all the existing hardware (i.e. servers, storage, etc.) for mail messaging system deployed by the Bank at Central Office, Nariman Point, the details of which are furnished in Annexure P. The selected vendor will have to buyback all the hardware shown in the table. The buyback value given by vendors would be considered for determining the TCO of the tender.
9 Vendor Indication of Authorization to Bid
9.1 Responses submitted by vendors to this RFP represent a firm offer to contract on the terms and conditions described in the vendors response. Each page of the proposal must be duly signed by an official authorized to bid to the terms and conditions of the proposal. 9.2 Vendors must clearly identify the full title and authorisation of the designated official and provide a statement of bid commitment with the accompanying signature of the official and stamp of the company.
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10 Proposal Ownership
10.1 The proposal and all supporting documentation submitted by the vendors shall become the property of Union Bank unless the bank agrees to the vendors specific requests, in writing, that the proposal and documentation be returned or destroyed.
11 Price Composition & TCO
The price quoted should be in Indian Rupees on a fixed price basis and should include the followings: 11.1 The cost of equipment, cost of software, software licenses etc., are inclusive of all warranties and implementation. The price should be inclusive of all taxes, duties, levies and all other charges. The applicable Octroi / Entry tax will be paid by Bank on production of original receipts. In the Indicative Commercial Offer, the vendor should provide detail break-up of taxes included by them. The same also should be given in final offer by L-1 vendor after Reverse auction. 11.2 The prices agreed upon shall be inclusive of transportation and insurance of all the equipments i.e., on CIF basis till the time of installation and commissioning at the respective selected locations. 11.3 Unit prices should be given for every item offered. The start bid for reverse auction will represent the Total Cost of Ownership for all the items as mentioned in Annexure L except optional items if any, which have to be shown separately. 11.4 In case the equipment is to be imported, the vendor is required to do all such processes like customs clearance etc., without involving the Bank in any manner at any stage. It will be the responsibility of the vendor to abide by all the statutory requirements like payment of all taxes, duties etc., without any reference to the Bank. Bank accepts no responsibility or liability in this regard. 11.5 The vendor should clearly furnish the estimated cost matrix strictly as per structure provided in the Annexure I, Annexure J, Annexure K and Annexure L only. Any deviation will lead to bid rejection. Also no options should be quoted other than as per the Bill of material. Wherever options are given, the bid may be rejected.
12 No Price variation
12.1 The commercial offer shall be on a fixed price basis. No price variation should be asked for relating to increases/decrease in customs duty, excise tax, other taxes and foreign currency price variation etc during offer validity period.
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12.2 Similarly, there should not be any price variation relating to increase in customs duty, excise tax, other taxes, foreign currency price variation etc., during contract period. However, during contract period, if there is any reduction in government levies / taxes, the same shall be passed on to the Bank. 12.3 During contract period, the increase or decrease in service taxes will be to the Banks account.
13 Payment Schedule
Bank will make the payment subject to signing of the contract as follows: 13.1 65% of the order value of hardware, software, related services etc., will be paid after delivery of equipment ordered for a site, on per site basis. The payment will be made only against invoices and proof of delivery challans duly acknowledged by bank officials. 13.2 Remaining 35% of the order value of hardware, software, related services etc., will be paid on successful completion of installation and migration of e-mail ids on new servers. Bank will make this payment against testing reports, acceptance reports and against submission of performance Bank Guarantee (the format of which will be given by the Bank) for 10% of the order value valid for the contract period. 13.3 Facility management charges have to be quoted on yearly basis. The payments will be released at the end of each quarter in arrears. Payments for FM services will start after successful implementation of e-mail system and acceptance of the Bank. 13.4 The AMC charges shall be paid by the Bank, after the expiry of 3 years warranty period on yearly basis. The payment will be released at the end of each half year in arrears.
14 Unsatisfactory Performance
14.1 If the vendor performance is unsatisfactory, Bank reserves the right to reject the system in its entirety during the warranty period for a full refund of contract value.
15 Warranty
15.1 The offer must include comprehensive on-site warranty for 3 years from the date of acceptance of the system by the Bank. In case of delay in acceptance, system will be deemed to be accepted after 3 months of successful operation. The warranty will include hardware, OS maintenance and upgradation, software licence, server licences, client licences etc.
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16 Facility Management
16.1 The vendor will provide Facility Management Services from Mumbai location by deploying three engineers having minimum 5 years experience of installation and administration of IBM Lotus Domino enterprise Messaging system and back-up management. The FM engineers are expected to perform following responsibilities: Administration, Management, Monitoring of all mail messaging systems including DNS and active directory. Replication of logs at DR Site and taking the backup of all mail messaging systems. Testing and deployment of patches of OS and applications. Conducting the DR Drills for mail messaging system and restoration of mail messaging systems in case of any failure. Creation, management and maintaining the record of mail IDs. Configuration of users mail ids in Lotus Notes, Microsoft Outlook, Outlook Express etc. and provide the support to IT Officials for configuration of mail ids. Configuration of the all mail messaging systems as per Banks security policy and compliance of audit reports related to e-mail systems including OS, Lotus notes, DNS, Active Directory, etc.. Generation of reports as per Banks requirement.
16.2 The normal timing of the FM engineer will be from 8.00 AM to 10.00 PM on all working days. Bank may schedule the timings as per requirement. The vendor should inform the Bank about the leave / replacement of the facility management personnel in advance and also will arrange similar FM engineer without fail. Vendors are expected to quote the facility management charges on an annual basis and the TCO will be arrived at based on FM charges also.
17 Annual Maintenance Contract
17.1 Vendor is expected to maintain the equipment supplied for at least 4 years after the expiry of warranty period. The vendor will also provide the facility management services during the AMC period. The scope of facility management services will be same as specified under Warranty and Facility Management. The vendor should quote for AMC charges for 4 years after the expiry of warranty period and for 7 years for Facility Management. However, to arrive at TCO, Bank will only consider AMC charges for 2 years and FM charges for 5 years.
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18 Service Level Agreement (SLA)
18.1 The e-mail systems should run on 24 X 7 X 365 basis. The uptime of mail systems should be 99.95% on monthly basis. There should not be a downtime for more than one hour for the solution in any calendar day. If the downtime exceeds more than one hour at a time in a calendar day, Bank will levy penalty of Rs.500/- per hour with maximum Rs.10,000/- for a day. 18.2 In case of not meeting the uptime of 99.95% on monthly basis, Bank will levy penalty of Rs.10,000/- on decrement of every 0.1% from 99.50%. This will be addition to penalty mentioned in sub-Para 18.1 18.3 In case of absence of the FM engineer, there will be a penalty of Rs.500/- per day besides deducting prorates charges from agreed FM changes.
19 Terms of execution of work
19.1 Vendor shall deliver all the equipment at the intended site within 6 weeks from the date of acceptance of the Purchase Order. Vendor shall install and commission all the equipment and operationalise the email solutions on new hardware within 10 weeks from the date of acceptance of Purchase Order. In short, the entire project shall be implemented within 8 weeks from the date of acceptance of Purchase Order. Order will be deemed accepted from 7th day of PO date, in case vendor do not convey formal acceptance to Bank.
20 Order Cancellation
The Bank reserves its right to cancel the order in the event of one or more of the following conditions: 20.1 The Purchaser, without prejudice to any other remedy for breach of contract, by written notice of default sent to the Supplier, may terminate this Contract in whole or in part. 20.2 If the Supplier fails to deliver any or all of the Goods within the period(s) specified in the Contract, or within any extension thereof granted by the Purchaser. 20.3 The Bank reserves its right to cancel the order in the event of delay in delivery, installation and implementation of mail systems. 20.4 If the Supplier fails to perform any other obligation(s) under the Contract. 20.5 In the event the Purchaser terminates the Contract in whole or in part, the Purchaser may procure, upon such terms and in such manner, as it deems appropriate, Goods or Services similar to those undelivered and the Supplier shall be liable to the Purchaser for any excess costs for such similar Page 13 of 65
Goods or Services. However, the Supplier shall continue performance of the Contract to the extent not terminated.
21 Erasures or Alterations
21.1 There should be no hand-written material, corrections or alterations in the offer. Technical details must be completely filled up containing correct technical information of the product being offered. Filling up of the forms using terms such as OK, accepted, noted, as given in brochure/manual are not acceptable to the Bank. Offers not adhering to these guidelines may not be accepted by the Bank.
22 Right to Alter Quantities & repeat orders
22.1 The Bank reserves the right to alter quantities as also to delete/add some items specified in this offer. The Bank may, at its discretion, place repeat orders based on the requirement of the Bank within 12 months from the date of Purchase Order to an extent of 25% of the order value. All such repeat orders will be based on the prices and terms & conditions as agreed upon for the main contract.
23 Support Centre
23.1 The vendor should have support office in Mumbai and Bengalooru to provide support.
24 Manuals and documentation
24.1 The vendor shall provide complete technical documentation/s, brochures, user manuals etc. for the equipment supplied. All the manuals shall be in English and the documents should be clearly indicative of equipment supplied.
25 Liquidated Damages
25.1 Notwithstanding the Bank's right to cancel the order, liquidated damages at 1% of the cost equipments per site per week will be charged for every week's delay in delivery subject to maximum 10%. 25.2 The vendor shall complete the installation and configuration within 4 weeks from date of delivery. Any delay beyond stipulated period will attract additional penalty @1% per week of order value maximum 10%. 25.3 The Bank reserves it's right to recover these amounts by any mode such as adjusting from any payments to be made by the Bank to the company. 25.4 Part of week will be treated as a week for this purpose.
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25.5 However, the Bank may, at its discretion, waive the liquidated damages in case the delay cannot be attributed to the vendor.
26 Bid security
26.1 The RFP document is available on the Banks website www.unionbankofindia.co.in or Government portal www.tenders.gov.in. Vendors can download the RFP and use it for submission. However, the cost of the RFP i.e., Rs.5,000/- (non-refundable) should be paid by way of Demand Draft / Pay Order drawn in favour of Union Bank of India payable at Mumbai, while submitting the RFP to the Bank. The above demand draft/PO should be handed over to the Bank authorities in a separate envelope. The envelope should be duly super scribed as Cost of RFP Rs.5,000/- paid through Demand Draft /Pay Order). 26.2 The Vendor shall furnish a bid security for an amount of Rs.10,00,000/(Rupees ten lacs only) in the form of a demand draft / Pay order obtained from a scheduled commercial bank drawn in favour of Union Bank of India payable at Mumbai. 26.3 The bid security should form part of the Tender Documents (Technical Offer) submitted by the Vendor. Failure to comply with this condition viz., Bid Security of Rs.10,00,000/- shall result in summarily rejection of the tender offer and no Vendor shall be exempted from the requirement of the bid security. Submission of the Bid Security in the Indicative commercial offer shall render the bid being rejected on the grounds of nonsubmission of the bid security. 26.4 The Bid Security of unsuccessful Vendors shall be returned, only after the successful completion of the tender process. 26.5 The bid security of successful Vendor will be returned only after successful implementation of Mail Messaging System and submission of BG of 10% of the order value as per above mentioned clause 13 - Payment schedule. 26.6 Forfeiture of bid security 26.6.1 If a Vendor withdraws his offer during the period of validity of bid security. 26.6.2 If the lowest bidder in Reverse auction backs out on their commitment given during Reverse auction event or if the successful Vendor fails to execute the Project satisfactorily within the stipulated time schedule. 26.6.3 The Banks decision in the above cases will be final.
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27 Proposal Content/Proposal Format
27.1 The vendors proposal is the base for evaluation and selection process. Therefore, it is important that the vendors carefully prepare the proposal. The quality of the vendors proposal will be viewed as an indicator of the vendors capability to provide the solution and vendors interest in the project. 27.2 Bank will carryout the technical evaluation based on the technical bid submitted. For finalisation of most competitive offer, the Bank will conduct Reverse auction under E-procurement process. The detailed procedure for Reverse auction is given as per Annexure M. The technically qualified vendors will participate in the Reverse auction process. In addition to the Technical bid, the vendors should furnish prices for the project in their Indicative Commercial Offer (C.O) to facilitate Reverse auction under E-Procurement process. As the name indicates, the Indicative Commercial bid is not a final commercial offer. Lowest of the Indicative Commercial bid will be used as the starting bid of the Reverse auction or Bank will decide the starting bid price. 27.3 To secure vendors information in a form, which ensures that the evaluation criteria can be systematically applied, all vendors are requested to submit technical bid and Indicative commercial bid separately.
28 Proposal Format
28.1 The RFP shall be submitted in two parts in separately sealed envelopes and superscribed as below: Part I: Technical Bid - Mail messaging Project Part II: Indicative Commercial Bid Mail messaging Project 28.2 Technical Bid: The technical document should be submitted both in hard copy as well as in soft copy. Vendors are requested to structure their technical proposals under the following sections: Section 1 - Management Information Summary: structured as follows: Letter as per draft provided in Annexure A Details of Compliance to Eligibility Criteria in Annexure A-1 Compliance to RFP terms & conditions in Annexure A-2 Vendor profile & other information (Annexure B) This section should be
Section 2 Details of the Proposed Solution: This section should be structured as follows: Summary of proposed services Page 16 of 65
Functional & Technical specifications (annexure C) Supply, installation and commissioning capabilities for the Project Configuration Details of equipment ( Annexure-H)
Section 3 Demand draft/Pay order for Rs.10,00,000/- towards EMD drawn from a scheduled commercial bank, in Favour of Union Bank of India payable at Mumbai. Section 4 - Unpriced Indicative commercial bid (Annexure D, Annexure E, Annexure F and Annexure G), Reverse Auction Annexure M-1 & M-2 Note: The vendor should submit proof for the information furnished in the vendor profile. Any information given without supporting proof will not be considered by the Bank for evaluation purpose. 28.3 Indicative Commercial Bid
28.3.1 The Indicative Commercial bid must be submitted in a separate

sealed envelope. 28.3.2 The Indicative commercial bid (Annexure I, Annexure J, Annexure K and Annexure L) has to be submitted in separately sealed envelope only in hard copy with original version duly signed by the authorised signatory. The Indicative commercial bid envelope has to be marked as Indicative Commercial Bid Mail Messaging System. 28.3.3 Opening of the Indicative commercial price bids will be subject to the vendors getting short-listed on the basis of technical evaluation. The offers should hold good up to 180 days from the last date of submission of bid. 28.3.4 For finalisation of most competitive offer, the Bank will conduct Reverse auction. The detailed procedure for Reverse auction is given in Annexure M. The technically qualified vendors will participate in the Reverse auction process. The vendors should furnish indicative prices for the project in their Indicative Commercial Offer (C.O.) to facilitate finalising the start bid for Reverse auction under E-Procurement process. The lowest Indicative commercial offer (total cost) will be taken as the starting bid of the reverse auction and not for deciding the L-1 status. Bank may also decide the starting bid for reverse auction. Vendors should note that the indicative commercial offer is only considered for the purpose of conducting Reverse auction process only. The L-1 vendor will be decided only later on finalisation of prices through Reverse auction. 28.3.5 All proposals must be duly stamped and signed by an authorised signatory for the vendor.
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29 Submission and Acceptance of Vendor Proposals
29.1 Proposal Delivery 29.1.1 Vendors must ensure that the proposals are delivered in the formats described in the earlier section(s) to the following address: The Asst. General Manager - DIT Project Mail Messaging System Union Bank of India, Technology Centre, 2nd floor, Adi Shankaracharya Marg (JVLR), Opp. Powai Lake, Powai, Andheri (E), Mumbai 400 072 INDIA. Telephone No: 91-22-25710505 Fax No: 91- 22-25704132 29.1.2 The vendors are requested that the tender responses should be delivered by hand at the above address or should drop it in tender box. The Bank must receive all proposals before 5:00 p.m. (Indian Standard Time) on 18.09.2012. 29.1.3 If any information provided in response to this RFP is found to be incorrect or misrepresented, at any stage of the evaluation process, the Bank reserves the right to summarily disqualify the vendor from the evaluation process.
30 Overview of evaluation Process
30.1 The objective of the evaluation is to select a reliable and experienced vendor capable of design, supply and implementation of IBM Lotus Enterprise e-mail messaging system with the functions designated, within specified time frame and in a cost-effective manner. In addition, the vendors must be willing and capable of providing ongoing maintenance that is responsive to the needs of the Bank.
31 Evaluation Process
31.1 Only proposals received on or before the stipulated date and time for responding to the RFP will be considered for further evaluation. The evaluation process will include: 31.1.1 Evaluation of RFP response (this may include scrutiny of proposal to ensure that the vendor meets the eligibility criteria, compliance to functional & technical requirement, presentations, demonstrations, Reference site feed back etc.). The proposals will be initially evaluated for compliance to eligibility criteria. The proposals of those vendors meeting the eligibility criteria will further be evaluated for technical compliance. Based on the compliance, the vendor will be shortlisted for further commercial evaluation. Page 18 of 65
31.1.2 Commercial evaluation process: 31.1.2.1 The Indicative commercial proposals of only those vendors who are qualified in the technical evaluation will be opened and the lowest indicative prices or as decided by Bank will be taken as the Starting Bid for conducting Reverse auction under Eprocurement process. All the technically qualified vendors will be eligible to participate in the Reverse auction. The detail of Reverse auction under E-procurement process is given in Annexure M. The L-1 vendor emerging from Reverse auction process will submit a detailed break up of total cost (as per the Annexure I, Annexure J, Annexure K and Annexure L) 31.1.2.2 The Bank will enter in to a contract with the finally selected vendor. Bank reserves the right to reject any or all proposals. Similarly, it reserves the right not to include any vendor in the final short-list.
32 Rules for Re-auction
Bank may consider the option of a Re-Auction in following circumstances: 32.1 During the process of reverse auctions, if there is either no bids from logged in vendors or only one vendor puts up bid/s, Bank may decide a reauction by taking fresh Indicative prices from all qualified vendors in sealed cover only, to amend the start price for Re-auction. 32.2 In case the start price for the Reverse Auction event is decided by Bank and there are no bids or only one bid/s by a single vendor in the Reverse Auction, Bank may decide Re-Auction while further amending the start price. 32.3 Reverse auction will be valid only if two or more bidders are participating in the reverse auction event.
33 Training
33.1 The vendor will impart a detailed technical training free of charges to Banks core officials (about 10 persons) involved in the project. The cost of the instructor will be borne by the vendor only. The venue of training will be decided by the Bank. The training should comprise both theory and practical. 33.2 The course content of the training shall be mutually agreed upon between the Bank and the selected vendor. 33.3 The vendor shall provide extensive lecture notes, handouts and other Training documentation during training without any additional charges.
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34 Governing Law and Disputes
34.1 The Bid and the subsequent Contract with the selected Bidder shall be governed in accordance with the Laws of India and will be subject to the exclusive jurisdiction of Courts in Mumbai.
35 Force Majeure
35.1 In case either party is prevented from performing any of its obligations due to any cause beyond its control, including but not limited to act of God, fire, flood, explosion, war, action or request of governmental authority, systemic breakdown, failure of electricity supply, accident and labour trouble, the time for performance shall be extended until the operation or such cause has ceased, provided the party affected gives prompt notice to the other of any such factors or inability to perform and resume performance as soon as such factors disappear or are circumvented.
36 Limitation on promotion
36.1 The vendor shall agree to make no reference to the Bank for the procurement of products and services hereunder or the agreement in any literature, promotional material, brochures, sales presentation or the like without the express prior written consent of the Bank.
37 Indemnity
37.1 The vendor shall, at its own expense, defend and indemnify the Bank against all third party claims for infringement of patent, trademark, design or copyright arising from use of products or any part thereof supplied by vendor. Vendor will provide infringement remedies and indemnities for third party products, on a pass through basis. The vendor shall expeditiously extinguish any such claims and shall have full rights to defend itself there from. If the Bank is required to pay compensation to a third party resulting from such infringement, the vendor shall be fully responsible to pay such compensation along with all costs, damages and attorneys fees and other expenses that a court may finally awards, in the event of the matter being adjudicated by a court or that be included in a vendor approved settlement. The Bank will issue notice to the vendor of any such claim without delay and provide reasonable assistance to the vendor in disposal of such claim, and shall at no time admit to any liability for, or express any intent, to settle the claim. The vendor shall also reimburse all incidental costs, which the Bank incurs in this regard. 37.2 In the event of the vendor not fulfilling its obligations under this clause within the period specified in the notice issued by the Bank, Bank has the right to recover the amounts due to it under this provision from any amount payable to the vendor under this project.
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37.3 The indemnities under this clause are in addition to and without, prejudice to the indemnities given elsewhere in this agreement.
38 Guarantees
38.1 Vendor should guarantee that the complete solution supplied to the Bank is licensed and legally obtained. The hardware and other equipments so supplied should be original, brand new and solution must be supplied with original and complete documentation, printed in English language only.
39 Limitation of Liability
39.1 Vendors aggregate liability for actual direct damages shall be limited to a maximum of the Contract Value, provided that this limit shall not apply to (1) the infringement indemnity; or (2) bodily injury (including death) and damage to real property and tangible personal property caused by Vendors negligence. Vendor shall not in any event be liable for any indirect or consequential damages, or for loss of profit, business, revenue, goodwill, anticipated savings or data, or third party claims except with respect to bodily injury (including death) and damage to real and tangible personal property for which Vendor is legally liable. For the purposes of this Section, Contract Value at any given point in time, means the aggregate value of purchase orders placed by Bank on the Vendor under this project.
40 Patents Rights
40.1 The supplier shall, at their own expense, defend and indemnify the Bank against all third party claims or infringement of intellectual Property Right, including Patent, trademark, copyright, trade secret or industrial design rights arising from use of the products or any part thereof in India or abroad. 40.2 The supplier shall expeditiously extinguish any such claims and shall have full rights to defend itself there from. If the Bank is required to pay compensation to a third party resulting from such infringement, the supplier shall be fully responsible for, including all expenses and court and legal fees. 40.3 The Bank will give notice to the Supplier of any such claim without delay, provide reasonable assistance to the Supplier in disposing of the claim, and shall at no time admit to any liability for or express any intent to settle the claim. 40.4 The Supplier shall grant to the bank a fully paid-up, irrevocable, nonexclusive license throughout the territory of India or abroad to access, replicate and use software (and other software items) provided by the supplier, including-all inventions, designs and marks embodied therein in perpetuity.
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41 Confidentiality
41.1 This document contains information confidential and proprietary to the Bank. Additionally, the vendors will be exposed by virtue of the contracted activities to the internal business information of the Bank. Disclosures of receipt of this RFP or any part of the aforementioned information to parties not directly involved in providing the services requested could result in the disqualification of the vendors, premature termination of the contract, and / or legal action against the vendors for breach of trust. 41.2 Selected vendor will have to sign a legal non-disclosure agreement with the Bank before starting the project. 41.3 The vendor (and his employees) shall not, unless the Bank gives permission in writing, disclose any part or whole of this RFP document, of the proposal and/or contract, or any specification, plan, drawing, pattern, sample or information furnished by the Bank (including the users), in connection therewith to any person other than a person employed by the bidder in the performance of the proposal and/or contract. Disclosure to any such employed person shall be made in confidence and shall extend only as far as may be necessary for purposes of such performance. The employees or the third party engaged by the bidder will maintain strict confidentiality. 41.4 The vendor, his employees and agents shall not, without prior written consent from the Bank, make any use of any document or information given by the Bank or its Authorized personnel, except for purposes of performing the contract award. 41.5 In case of breach the Bank shall take such legal action as it may be advised."
42 Resolution of Disputes
42.1 All disputes and differences of any kind, whatsoever, between the Supplier and the Bank, arising out of or in relation to the construction, meaning, operation or effect of the Contract, shall be settled amicably by both Bank and the vendor. If after thirty days from the commencement of such informal negotiations, Bank and the vendor are unable to resolve amicably a contract dispute; either party may require that the dispute be referred for resolution by formal arbitration. 42.2 All questions, disputes or differences arising under and out of, or in connection with the contract, shall be referred to two Arbitrators: one Arbitrator to be nominated by the Bank and the other to be nominated by the vendor. In the case of the said Arbitrators not agreeing, then the matter will be referred to an umpire to be appointed by the Arbitrators in writing before proceeding with the reference. The award of the Arbitrators, and in the event of their not agreeing, the award of the Umpire appointed by them shall be final and binding on the parties. The arbitration and conciliation act 1996 shall apply to the arbitration proceedings and the venue for Page 22 of 65
arbitration shall be at Mumbai, India. In case the vendor would like to exit the project, the same shall be taken up by the Arbitration process.
43 Contact Person
In case of any query related to the RFP, please contact our official. Details are given below: Miss. Vrunali Vijay Ambavkar (Asst. Manager) Telephone No: 91-22-25710262 Fax No: 91- 22-25702869. Mail id : vrunali.ambavkar@unionbankofindia.com Mr. Manoj Kumar Verma (Senior Manager) Telephone No: 91-22-25710236 Fax No: 91- 22-25702869. Mail id : manojkverma@unionbankofindia.com Last date for receipt of queries will be 07.09.2012 till 1700 hrs.
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44 Annexure A (Letter to the bank on the vendors letterhead)
To, The General Manager Union Bank of India, Technology Centre, Adi Shankaracharya Marg, Jogeswari Vikhroli Link Road, Mumbai 400 072, INDIA Telephone No: 91-22-25710234 Dear Sir, Sub: Banks RFP for Mail Messaging System
With reference to the above RFP, having examined and understood the instructions, terms and conditions forming part of your above inquiry, we hereby enclose our offer for supply of the equipment and services as detailed in your above referred inquiry. We confirm that the offer is in conformity with the terms and conditions as mentioned in your above referred RFP and enclosures. We confirm that we agree for all the terms and conditions of the RFP. We also confirm that the prices offered shall remain fixed for a period of 180 days from the last date of submission of offer. We hereby agree to participate and abide by all terms and conditions of Reverse Auction. We hereby undertake that the equipments to be delivered to the Bank will be brand new including all components and software for the same is licensed and legally obtained. We also understand that the Bank is not bound to accept the offer either in part or in full and bank has right to rejects the offer in full or in part without assigning any reasons thereof. Yours faithfully, Authorised Signatories (Name & Designation, seal of the firm) Date:
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45 Annexure A-1 (Compliance to Eligibility Criteria)
Sl No.
Eligibility Criteria
Vendors response (Yes/No)
If vendors response is Yes Furnish implementation details
Proof submitted Furnish details of Purchase orders & letters submitted
The bidder should be a company incorpo ratedinIndiaandoperatingforlast5yearsin Yes/No India.(Pleasefurnishthecertificateof incor poration). The bidder should have a minimum annual turnoverofRs.5.00croresineachofthelast threefinancialyearsandshouldbeinoperat ing profits each of these financial years. (Fi Yes/No nancial details to be furnished along with certifiedcopiesofauditedbalancesheetand P&L account for the year 2009 10, 201011 and201112). The bidder must have implemented IBM Lo tus Domino enterprise Messaging system with minimum 2000 emails IDs. (Vendor should submit Purchase orders or letters fromuserorganizationsforwhomtheproject wasimplemented). The bidder must have support offices in MumbaiandBengalooru.(Fulladdressofthe supportcentrealongwiththenameandtel ephonenumberofcontactpersonshastobe submitted). Thebiddershouldnothavebeenblacklisted by any of Government Authority or Public Sector Undertaking (PSUs). The bidder shall give an undertaking (on their letter head) thattheyhavenotbeenblacklistedbyanyof the Govt. Authority or PSUs. In case, in the past, the name of their Company was black listedby anyoftheGovt.AuthorityorPSUs, the name of the company or organization musthave beenremoved from the blacklist asondate ofsubmission of the tender, oth erwisethebidwillnotbeconsidered(Please referAnnexureN)
Yes/No
Yes/No
Yes/No
Authorised Signatories (Name & Designation, seal of the firm) Date:
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46 Annexure A-2 (Compliance to RFP terms & conditions)
Sr. No. Clause details 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Scope of RFP - Mail Messaging System Eligibility Criteria Designing and implementation Plan Contract with the Vendor Proposal Process Management Date of Bid Expiry Buyback of existing hardware Vendor Indication of Authorization to Bid Proposal Ownership Price Composition & TCO No Price variation Payment Schedule Unsatisfactory Performance Warranty Facility Management services: Annual Maintenance Contract Service Level Agreement (SLA) Terms of execution of work Order Cancellation Erasures or Alterations Right to Alter Quantities & repeat orders Support Centre Manuals and documentation Liquidated Damages Bid security Proposal Content/Proposal Format Proposal Format Submission and Acceptance of Vendor Proposals Overview of evaluation Process Evaluation Process Rules for Re-auction Training
Vendor's compliance (Yes/No) Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No
Remarks
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33 34 35 36 37 38 39 40 41
Governing Law and Disputes Force Majeure Limitation on promotion Indemnity Guarantees Limitation of Liability Patents Rights Confidentiality Resolution of Disputes
Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No
(Vendors should note that Bank will not accept any non-compliance to any of the RFP terms & conditions. Non-compliance of the terms & conditions may lead to disqualification. Hence, vendors are expected to submit total compliance to all the terms & conditions without any exceptions.)
Authorised Signatories (Name & Designation, seal of the firm) Date:
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47 Annexure B (Vendor profile & other information)
Sl.No. 1 2 3 4 5
Parameters Name of the firm/Company Year of establishment Names of the Partners/Directors Name and address of the Principal banker Addresses a) Head Office b) Local Office in Mumbai
Response
Contact person at Mumbai a) Name b) Telephone number c) E-mail ID.
Financial parameters Business Results (last three years) 2009-10 2010-11 2011-12 (Only company figures need to be mentioned. Not to include (Mention the above amount in INR only) group/subsidiary Company figures) Vendors experience in design, supply, Implementation and maintenance of Lotus enterprise mail messaging (in years) a) Experience in India b) Global experience No. of implementation of Lotus enterprise mail messaging system by the company during last one year in India (give details) Total number of projects executed with minimum 2500 email ids (give details) Turn over Total turnover Turnover of mail messaging business Profit
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10
Details of implementation of Lotus Enterprise mail messaging with minimum 2000 e-mail ids. Project 1 Project 2 Project 3
Name of the customer OEM of the products
No. of years in use
11 12
No. of qualified engineers (Furnish the qualification details with numemployed ber of engineers under each qualification) Availability of centralized Yes / No help desk No. of years the Details of Reference Sites Customer name customer is using email facilities Reference site 1 Reference site 2 Names of Lotus mail messaging currently implemented/managed (mention the names of the companies) 1 2 3 1
13
14
Name of the Bank / large financial
2 3
15
Support centre at Mumbai
(Please give full address of the support center with phone nos.) (Please give full address of the support center with phone nos.)
Support centre at Bengalooru
Authorized Signatories (Name & Designation, seal of the company) Date:
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48 Annexure C Configuration of Hardware and Software Hardware (I) Lotus Mail Server Parameter
Processor Support Processor Processor Quantity L3 Cache Chipset Memory Memory Scalability
Specifications
Server should support Intel Xeon E5-2600 Platform Processors 1 X Intel Xeon Processor E5-2660 (20M Cache, 2.20 GHz ((minimum), 8.00 GT/s Intel QPI) 1 CPU. Scalable to 2 CPUs 20 MB L3 Intel C600 series 4*8 GB DDR3 Memory Minimum 12 DIMM sockets (six DIMMs per processor) is supported. Memory Should be configured with 8 GB DDR3 DIMMs 2 x 300 GB 10 K SAS 6Gbps 2.5in Slim-HS HDD. Server should support up to 8 x 2.5" SAS hard disk Integrated 6Gbps SAS hardware RAID 0, 1 and 10 with minimum 512MB Cache DVD Drive Four Gigabit Ethernet ports with full duplex / TCP/IP Offload Engine (TOE). Minimum 2 PCIe slots (RAID Card Should have separate Slot) Four USB 2.0 ports, one video port and four RJ-45 GbE network ports Server to be configured with Redundant Power Supplies Hot-swap and redundant cooling Fans to be configured in the system Server to be configured with Two Dual Port 8Gbpps Fiber Channel Adapters. 1U Server should support Management features as : Latest OS failure screen capture Graphical console redirection over LAN Remote CD-ROM Support for IPMI v2.0 compliant management software SSL (Secure Socket Layer) and LDAP (Lightweight Directory Access Protocol) support IPMI over LAN Serial Over LAN Highly secure remote power on/off NMI/SMI detection and generation System reset control Monitoring of system and battery voltage, system temperature, fans, power supplies, processor and DIMM status
COMPLIANCE Specifyyour offer (Yes/No)
Hard Disk Drives RAID Controller Optical Drive Gigabit Ethernet Ports PCI Slots Additional Ports Redundant Power Supply Redundant Cooling Fans Fiber Channel Form Factor
Server Management
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NMI/SMI detection and generation Predictive Failure Analysis, Light path diagnostics for troubleshooting Should be able to view and manage the status, problems and events for discovered systems Should be able to determine the health, compliance, and performance of managed systems by viewing detailed information about the problems by inspecting the event log Capable of automatically send the notifications for hardware events or when thresholds are exceeded Should have feature like update manager for detecting and viewing out-of-date systems and also get a notification when systems are in need of updates and which updates are needed. Download, distribute and install available and requisite updates Should be able to do the graphical remote control tools Management software should have upward integration capabilities Certified For Microsoft Windows, RHEL, SUSe & all know Virtualization like VMware, Citrix & Hyper V 3 Year 24*7 support
Server Certification Support
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(II) Servers for SMTP, Blackberry, Lotus Traveller, Sametime and Active Directory & DNS
Parameter
Specifications
Server should support Intel Xeon E5-2600 Platform Processors 1 X Intel Xeon Processor E5-2609 (10M Cache, 2.40 GHz (Minimum), 6.40 GT/s Intel QPI) 1 CPU. Scalable to 2 CPUs 10 MB L3 Intel C600 series 2*8GB DDR3 Memory Minimum 12 DIMM sockets (six DIMMs per processor) is supported. Memory Should be configured with 8 GB DDR3 DIMMs 2 x 300 GB 10 K SAS 6Gbps 2.5in Slim-HS HDD. Server should support up to 8 x 2.5" SAS hard disk Integrated 6Gbps SAS hardware RAID 0, 1 and 10 DVD Drive Four Gigabit Ethernet ports with full duplex / TCP/IP Offload Engine (TOE). 2 PCIe slots (RAID Card Should have separate Slot) Four USB 2.0 ports, one video port and four RJ45 GbE network ports Server to be configured with Redundant Power Supplies Hot-swap and redundant cooling Fans to be configured in the system 1U Server should support Management features as : Latest OS failure screen capture Graphical console redirection over LAN Remote CD-ROM Support for IPMI v2.0 compliant management software SSL (Secure Socket Layer) and LDAP (Lightweight Directory Access Protocol) support IPMI over LAN Serial Over LAN Highly secure remote power on/off NMI/SMI detection and generation System reset control Monitoring of system and battery voltage, system temperature, fans, power supplies, processor and DIMM status NMI/SMI detection and generation Predictive Failure Analysis, Light path diagnostics for troubleshooting Should be able to view and manage the status, problems and events for discovered systems
COMPLIANCE Specify youroffer (Yes/No)
Hard Disk Drives RAID Controller Optical Drive Gigabit Ethernet Ports PCI Slots Additional Ports Redundant Power Supply Redundant Cooling Fans Form Factor
Server Management
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Should be able to determine the health, compliance, and performance of managed systems by viewing detailed information about the problems by inspecting the event log Capable of automatically send the notifications for hardware events or when thresholds are exceeded Should have feature like update manager for detecting and viewing out-of-date systems and also get a notification when systems are in need of updates and which updates are needed. Download, distribute and install available and requisite updates Should be able to do the graphical remote control tools. Management software should have upward integration capabilities Certified For Microsoft Windows, RHEL, SUSe & all know Virtualization like Vmware, Citrix & Hyper V 3 Year 24*7 support
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(III) Backup Server

Specify COMPLIANCE youroffer (Yes/No)
Parameter
Specifications
Server should support Intel Xeon E5-2600 Platform Processors 1 X Intel Xeon Processor E5-2609 (10M Cache, 2.40 GHz (Minimum), 6.40 GT/s Intel QPI) 1 CPU. Scalable to 2 CPUs 10 MB L3 Intel C600 series 2*8GB DDR3 Memory, Minimum 12 DIMM sockets (six DIMMs per processor) is supported. Memory Should be configured with 8 GB DDR3 DIMMs 2 x 300 GB 10 K SAS 6Gbps 2.5in Slim-HS HDD. Server should support up to 8 x 2.5" SAS hard disk Integrated 6Gbps SAS hardware RAID 0, 1 and 10 DVD Drive Four Gigabit Ethernet ports with full duplex / TCP/IP Offload Engine (TOE). 2 PCIe slots (RAID Card Should have separate Slot) Four USB 2.0 ports, one video port and four RJ45 GbE network ports Server to be configured with Redundant Power Supplies Hot-swap and redundant cooling Fans to be configured in the system Server to be configured with Two Dual Port 8Gbpps Fiber Channel Adapters. 1U Server should support Management features as : Latest OS failure screen capture Graphical console redirection over LAN Remote CD-ROM Support for IPMI v2.0 compliant management software SSL (Secure Socket Layer) and LDAP (Lightweight Directory Access Protocol) support IPMI over LAN Serial Over LAN Highly secure remote power on/off NMI/SMI detection and generation System reset control Monitoring of system and battery voltage, system temperature, fans, power supplies, processor and DIMM status NMI/SMI detection and generation Predictive Failure Analysis, Light path diagnostics for troubleshooting Should be able to view and manage the status, problems and events for discovered systems
Hard Disk Drives RAID Controller Optical Drive Gigabit Ethernet Ports PCI Slots Additional Ports Redundant Power Supply Redundant Cooling Fans Fiber Channel Form Factor
Server Management
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Should be able to determine the health, compliance, and performance of managed systems by viewing detailed information about the problems by inspecting the event log Capable of automatically send the notifications for hardware events or when thresholds are exceeded Should have feature like update manager for detecting and viewing out-of-date systems and also get a notification when systems are in need of updates and which updates are needed. Download, distribute and install available and requisite updates Should e able to do the graphical remote control tools. Management software should have upward integration capabilities Certified For Microsoft Windows, RHEL, SUSe & all know Virtualization like VMware, Citrix & Hyper V 3 Year 24*7 Support
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(IV) Storage
Parameter Specifications
Storage system should be configured with 96 x 300GB 15K RPM SAS 2.0 6Gbps Drives to be configured in RAID10 and 12 x 3TB 7.2K RPM SATA Drives to be configured in RAID5. Should be scalable to a minimum of 300 drives (SFF) Storage system should support SSD drives and capability to move hot data across SAS & SSD Disks at a sub LUN level for performance optimization. Should have 32GB cache across dual controllers i.e 8GB Cache per controller The Storage array should have dual ActiveActive controller per enclosure.Should support load balancing across both controllers at the same time. Should have a minimum of 8 - 8Gbps FC port with minimum of 2 - 1/10Gig iSCSI ports across dual controllers. Support for RAID level 5, 1, 0, 1+0 Storage array should support online,Volume / LUN Expansion. Necessary software & licenses has to be provided along with the storage offered. Storage should support Migration of LUN from One RAID group to another.Necessary software & licenses has to be provided along with the storage offered. Storage must be offered with an Array Management software to monitor the entire subsystem in terms of performance Software should be able to centrally manage the complete range of arrays over the network. Storage Management Software should be provided with simple to use Browser based interface Storage should support Automatic load balancing. Necessary software should be provided with license which dynamically balances the I/O loads over all channels The storage array must have complete cache protection mechanism either by destaging data or providing complete cache data protection with battery backup for up to 72 hours or more. Storage array should support Snapshots and Full Copy. Storage array must be provided for full copy of storage capacity offered. Necessary software Licenses should be provided with the storage.
COMPLIANCE (Yes/No)
Specify youroffer
Disk Drives Disk Drive Scalability
Support for SSD Drives Cache
Controller Host Interface
RAID Levels
LUN Expansion
LUN Migration
Storage Management Software
Data Availability and Load-Balancing
Cache Protection Snapshot and Full Copy/Clone Functionality
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Automatic migration to SSD
The Snapshot should be taken without impacting the performance of the overall system Automatic migration of frequently accessed data to high performing solid state drives (SSD) should be provided and license for the same to be provided. Storage array should support hardware based data replication at the Block level across all models of the offered family. The storage array must have the capability to do array based remote replication using FCIP or IP technology. Storage should support data in place upgrade to at least 480 drives (SFF). The storage array should support Operating System Platforms & Clustering including: Windows Server 2008, Sun Solaris, HP-UX, IBM AIX, Linux / Solaris for x86,VMWare Storage System should be provided with Thin Provisioning capability to effectively utilize usable space. Dual Redundant, Hot swappable power supply and cooling fans with power cord The Storage array should support Global Hot Spare (HS) Disks. A minimum of 1 global hot spare per disk enclosure should be supplied and configured. These should be of the same type as used for the capacity requirements. - Solution proposed should be capable of storage virtualization i.e. it should have the capability to combine the storage capacities from different disk arrays into one virtual pool. - should have single point of control for heterogeneous storage resources, if any. The Storage System should have the inbuilt capability of online Data Migration from one disk sytem to other without taking application offline. 3 Year Mission Critical Support with Resolution time of 6 Hours
Mirroring/Replication
Data in place upgrade
Host Platforms Supported
Thin Provisioning Power Supply & Fans
Hot Spare Disks
Virtulization Data Migration
Support
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(V) Tape Library Parameter

Make & Model proposed
Specifications
Latest offering in the given the model as on the date of proposal submission to be quoted. Two FC LTO5 drive and scalability to 4 drives Offered LTO5 drive in the Library shall conform to the Continuous and Data rate matching technique for higher reliability. Offered LTO4 drive in the library shall offer optional WORM support and embedded AES 256 bit encryption. 40 cartridge slots & barcode reader. Offered LTO4 drive shall have native speed of 150MB/sec. Tape Library shall provide native 8Gbps Fiber connectivity to SAN Environment. Tape Library shall have GUI Front panel. Tape Library shall be offered with redundant power supply and cooling FANs. Shall be rack mountable. Tape Library shall provide web based remote monitoring capability. 10 Nos of LTO5 Data Cartridges and 1 Cleaning Cartridge The library must be offered with highest level of support directly from OEM 3 Year Mission Critical Support with Resolution time of 6 Hours
Architecture Capacity & Scalability Speed Connectivity
Other Features Media Support Support
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(VI) SAN Switch Parameter Specifications

SAN Switch shall be offered with 16 ports with compatible SFP Ports and shall be scalable to 24 Ports. Offered SAN switch shall have 8 Gbps ports and shall be backward compatible with 4/2 Gbps technology. Minimum 2 switches shall be provided Should be manageable through Web, IP, CLI and SNMP. Should support non disruptive hot code activation feature. Should optionally support trunking when adding multiple switches in the same fabric. Should support Zoning. Should be supplied with 10M LC-LC cables for all 16 populated ports per switch. 3 Year Mission Critical Support with Resolution time of 6 Hours
Ports No of Switches Manageability
Other Features Accessories Support
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Software
Sr. No. COMPLIANCE (Yes/No)
Part No.
Description
Lotus Domino Licenses 1 D55JDLL IBM LOTUS DOMINO ENTERPRISE SERVER PROCESSOR VALUE UNIT (PVU) LICENSE + SW SUBSCRIPTION & SUPPORT 12 MONTHS IBM LOTUS DOMINO MESSAGING SERVER PROCESSOR VALUE UNIT (PVU) LICENSE + SW SUBSCRIPTION & SUPPORT 12 MONTHS
D55J9LL
Symantec Netback up Licenses Backup Server 3 ZL6IC2F0-ZZZES SYMC NETBACKUP SERVER 7.5 WIN/LNX/SOLX64 1 SERVER TIER 2 STD LIC EXPRESS BAND S 1 SYMC NETBACKUP SERVER 7.5 WIN/LNX/SOLX64 1 SERVER TIER 2 INITIAL ESSENTIAL 12 MONTHS XPRESS BAND S 1
ZL6IC2Z0-EI1ES
5 6
Agent For SMTP, Sametime & Traveler Servers SYMC NETBACKUP STANDARD CLIENT 7.5 XPLAT TWN2XZF0-ZZZES 1 SERVER STD LIC EXPRESS BAND S 4 SYMC NETBACKUP STANDARD CLIENT 7.5 XPLAT 1 SERVER INITIAL ESSENTIAL 12 MONTHS EXPRESS BAND S Agent for Domino and Blackberry Server TWN2XZZ0-EI1ES SYMC NETBACKUP CLIENT APPLICATION AND DATABASE PACK 7.5 WIN/LNX/SOLX64 1 SERVER TIER 2 STD LIC EXPRESS BAND S 5 SYMC NETBACKUP CLIENT APPLICATION AND DATABASE PACK 7.5 WIN/LNX/SOLX64 1 SERVER TIER 2 INITIAL ESSENTIAL 12 MONTHS EXPRESS BAND S 5 RHEL Server 2 Skts 1 Guest Std RH Support 3Yr for 9 Lotus Servers. No OS HA Configured MS Windows Srv 2008 R2 Enterprise (1-8 CPU, 25 CAL) ROK - Multilang (* for Blackberry Server . This is a reseller option kit and not a paper license)
ZCKFC2F0-ZZZES
ZCKFC2Z0-EI1ES Operating System
9 10
RHEL V6.X Windows Srv 2008 R2 Enterprise
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49 Annexure D (Unpriced Indicative commercial offer Hardware and Software)
(I)
S.No
Hardware
Make and model x x x x x x x x x x x x x x x x x x x Base Unit cost x x x x x x x x x x x x x x x x x x x Tax Unit cost x x x x x x x x x x x x x x x x x x x Quantity Total Cost (Rs) x x x x x x x x x x x x x x x x x x x Submitted or not Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No
Description
Primary Site
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Lotus Mail server SMTP Server BES (Blackberry server) Lotus Traveler Server Same Time server Active Directory and DNS Server Backup server Storage SAN Switch Tape Library x x x x x x x x x x x x x x x x x x x 4 2 1 1 1 2 1 1 2 1 4 2 1 1 1 1 1 2 1
Disaster Recovery site

Lotus Mail server SMTP Server BES (Blackberry server) Lotus Traveler Server Active Directory and DNS Server Backup server Storage SAN Switch Tape Library
Accessories
20 Fiber patch cord / other cables to connect all mail messaging servers x x x x x Yes/No
Note: Server and storage should be from the same OEM.
(II) Software
Sr. No. Part No. Description IBM LOTUS DOMINO ENTERPRISE SERVER PROCESSOR VALUE UNIT (PVU) LICENSE + SW SUBSCRIPTION & SUPPORT 12 MONTHS IBM LOTUS DOMINO MESSAGING SERVER PROCESSOR VALUE UNIT (PVU) LICENSE + SW SUBBase Unit cost x Tax Unit cost Quan tity Total Cost (Rs) Submitted or not
D55JDLL
1360
Yes/No
D55J9LL
1580
Yes/No
Page 41 of 65
SCRIPTION & SUPPORT 12 MONTHS SYMC NETBACKUP SERVER 7.5 WIN/LNX/SOLX64 1 SERVER TIER 2 STD LIC EXPRESS BAND S 1 SYMC NETBACKUP SERVER 7.5 WIN/LNX/SOLX64 1 SERVER TIER 2 INITIAL ESSENTIAL 12 MONTHS XPRESS BAND S 1 SYMC NETBACKUP STANDARD CLIENT 7.5 XPLAT 1 SERVER STD LIC EXPRESS BAND S 4 SYMC NETBACKUP STANDARD CLIENT 7.5 XPLAT 1 SERVER INITIAL ESSENTIAL 12 MONTHS EXPRESS BAND S SYMC NETBACKUP CLIENT APPLICATION AND DATABASE PACK 7.5 WIN/LNX/SOLX64 1 SERVER TIER 2 STD LIC EXPRESS BAND S 5 SYMC NETBACKUP CLIENT APPLICATION AND DATABASE PACK 7.5 WIN/LNX/SOLX64 1 SERVER TIER 2 INITIAL ESSENTIAL 12 MONTHS EXPRESS BAND S 5 RHEL Server 2 Skts 1 Guest Std RH Support 3Yr for 9 Lotus Servers. No OS HA Configured MS Windows Srv 2008 R2 Enterprise (1-8 CPU, 25 CAL) ROK - Multilang (* for Blackberry Server. This is a reseller option kit and not a paper license)
ZL6IC2F0ZZZES ZL6IC2Z0EI1ES TWN2XZF0 - ZZZES TWN2XZZ0 - EI1ES
x x
Yes/No
Yes/No
Yes/No
Yes/No
ZCKFC2F0ZZZES
Yes/No
ZCKFC2Z0EI1ES
Yes/No
10
RHEL V6.X
14
Yes/No
11
Windows Srv 2008 R2 Enterprise
Yes/No
Authorised Signatories (Name & Designation, seal of the company) Date:
Page 42 of 65
50 Annexure E (Unpriced Indicative commercial offer for services)

Base Unit cost (a) AMC charges AMC for e-mail solution after 3 year warranty Hardware Unit cost per year (c=a+b)
S.No
Description
Tax (b)
Quantity (d)
Year (e)
Total Cost (Rs) (f=c*d*e)
Submitted or not
Primary Site
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Lotus Mail server SMTP Server BES (Blackberry server) Lotus Traveler Server Same Time server Active Directory and DNS Server Backup server Storage SAN Switch Tape Library x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x 4 2 1 1 1 2 1 1 2 1 4 2 1 1 1 1 1 2 1 1360 1580 2 2 7 7 8 8 14 5 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 4 4 4 4 4 4 4 4 4 4 x x x x x x x x x x x x x x x x x x x x x x x x x x x x x
Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No Yes / No

Software subscription charges D55JDLL 20 21 22 23 24 25 26 27 28 29 D55J9LL ZL6IC2F0- ZZZES ZL6IC2Z0- EI1ES TWN2XZF0 - ZZZES TWN2XZZ0 - EI1ES ZCKFC2F0-ZZZES ZCKFC2Z0-EI1ES RHEL V6.X Windows Srv 2008 R2 Enterprise
Page 43 of 65
FACILITY MANAGEMENT SERVICES Onsite Annual FM Charges* applicable both during warranty and post warranty period. Onsite experienced Administrator who is trained and experienced on IBM Lotus mail server.
30
3 engrs
Yes / No
* FM Charges will be valid for total 7 years. Note: Server and storage should be from the same OEM. Authorised Signatories (Name & Designation, seal of the company) Date:
Page 44 of 65
51 Annexure F - Buyback prices for the existing equipment Sr. No. Make,Model&Serial No. Cost Submitted ornot Qty. (Rs.) 2 X Yes/No
Type
Configuration
4CPUDualcore3.1GHz,RAM IBMServerXSeries366 MT:M8863 8Gb,2*IBMSASSFF73.4GB S/n99ND810,99ND199 1RA 10KFRU39R7366,LinuxEnter priseedition:4, IBMServerXSeries366 2CPUDualcore3.1GHz,RAM S/n99ND803,99ND314, MT:M8863 4Gb,2*IBMSASSFF73.4GB 99NK170,99ND314, 1RA 10KFRU39R7366,LinuxEnter 99ND193,99ND317, priseedition:4, 99NB730,99ND802 2CPUDualcore,4GBRAM, IBMXSeries346 MT:M8840 2*BM146.8GB10KU3202 S/N:99BEHYP,99BEHYK 25A FRU39R7310,LinuxEnterprise edition:4, SanBoxStorageDS4300 172260U S/N:13R3571 SanBoxStorageDS4300 172260U S/N:13R3596,13R3598 SanBoxStorageDS4300 172260U S/N:13R3551 SanBoxStorageDS4300 172260U S/N:13R3561 14*IBM146.8GB10K2GBFC FRU32P0766 10*IBM146.8GB10K2GBFC FRU32P0766 5*IBM146.8GB10K2GBFCFRU 32P0766 Noharddisk
Yes/No
Yes/No
4 5 6 7
1 2 1 1
X X X X
Yes/No Yes/No Yes/No Yes/No
52 Annexure G (Summary of unpriced Indicative Prices)
Sl No. 1 2 3
Annexures Annexure D (Unpriced Indicative commercial offer Hardware and Software) Annexure E (Unpriced Indicative commercial offer for services) Less : Annexure F - Buyback prices for the existing equipment TOTAL TCO
Total (Rs) Yes / No Yes / No (-) Yes / No Yes / No
Authorised Signatories (Name & Designation, seal of the company) Date: Page 45 of 65
53 Annexure H (Configuration Details of equipment)
S.No 1 2 3 4 5 6 7 8 9 10
Description Lotus Mail server SMTP Server BES (Blackberry server) Lotus Traveler Server Same Time server Active Directory and DNS Server Backup server Storage SAN Switch Tape Library
Make and model
Configuration
Page 46 of 65
54 Annexure I (Indicative commercial offer E-mail system)

Make and model Base Unit cost Total Cost (Rs)
S.No
Description
Tax
Unit cost
Quantity
Hardware
Primary Site
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Lotus Mail server SMTP Server BES (Blackberry server) Lotus Traveler Server Same Time server Active Directory and DNS Server Backup server Storage SAN Switch Tape Library 4 2 1 1 1 2 1 1 2 1 4 2 1 1 1 1 1 2 1

Accessories
Fiber patch cord / other cables to connect all mail messaging serv20 ers Software 21 D55JDLL 22 D55J9LL 24 ZL6IC2F0- ZZZES 25 ZL6IC2Z0- EI1ES 26 TWN2XZF0 - ZZZES 27 TWN2XZZ0 - EI1ES 28 ZCKFC2F0-ZZZES 29 ZCKFC2Z0-EI1ES 30 RHEL V6.X 31 Windows Srv 2008 R2 Enterprise
1360 1580 2 2 7 7 8 8 14 5
Authorised Signatories (Name & Designation, seal of the company) Date: Note: Server and storage should be from the same OEM.
Page 47 of 65
55 Annexure J (Indicative commercial offer for services E-mail System)

Base Unit cost (a) AMC charges AMC for e-mail solution after 3 year warranty Hardware Unit cost per year (c=a+b) Total Cost (Rs) (f=c*d*e)
S.No
Description
Tax (b)
Quantity (d)
Year (e)
Primary Site
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Software 20 21 22 23 24 25 26 27 28 D55JDLL D55J9LL ZL6IC2F0- ZZZES ZL6IC2Z0- EI1ES TWN2XZF0 - ZZZES TWN2XZZ0 - EI1ES ZCKFC2F0-ZZZES ZCKFC2Z0-EI1ES RHEL V6.X 1360 1580 2 2 7 7 8 8 14 4 4 4 4 4 4 4 4 4 Lotus Mail server SMTP Server BES (Blackberry server) Lotus Traveler Server Same Time server Active Directory and DNS Server Backup server Storage SAN Switch Tape Library 4 2 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
1 2 1 1 2
1 4 2 1 1 1 1 1

2 1
FACILITY MANAGEMENT SERVICES
Page 48 of 65
29
Onsite Annual FM Charges* applicable both during warranty and post warranty period. Onsite experienced Administrator who is trained and experienced on IBM Lotus mail server.
3 engrs
* FM Charges will be valid for total 7 years. Note: Server and storage should be from the same OEM. Bank will consider the unit costs for both product and services for any additional requirement during the contract period.
Page 49 of 65
56 Annexure K - Buyback prices for the existing equipment Sr. Make,Model&SerialNo. No. Type 1 IBMServerXSeries366 MT:M8863 S/n99ND810,99ND199 1RA IBMServerXSeries366 S/n99ND803,99ND314, MT:M8863 99NK170,99ND314, 1RA 99ND193,99ND317, 99NB730,99ND802 IBMXSeries346 MT:M8840 S/N:99BEHYP,99BEHYK 25A SanBoxStorageDS4300 172260U S/N:13R3571 SanBoxStorageDS4300 172260U S/N:13R3596,13R3598 SanBoxStorageDS4300 172260U S/N:13R3551 SanBoxStorageDS4300 S/N:13R3561 172260U Cost(Rs.)
Configuration 4CPUDualcore3.1GHz, RAM8Gb,2*IBMSASSFF 73.4GB10KFRU39R7366, LinuxEnterpriseedition:4, 2CPUDualcore3.1GHz, RAM4Gb,2*IBMSASSFF 73.4GB10KFRU39R7366, LinuxEnterpriseedition:4, 2CPUDualcore,4GBRAM, 2*BM146.8GB10KU3202 FRU39R7310,LinuxEnter priseedition:4, 14*IBM146.8GB10K2GBFC FRU32P0766 10*IBM146.8GB10K2GBFC FRU32P0766 5*IBM146.8GB10K2GBFC FRU32P0766 Noharddisk
Qty. 2
4 5 6 7
1 2 1 1
57 Annexure L (Summary of Indicative Prices)
Sl No. 1 2 3
Total (Rs) Annexures Annexure I Indicative price for E-Mail System Annexure J Indicative price for services Annexure K - Buyback prices for the existing (-) equipment TOTAL TCO
Page 50 of 65
58 Annexure M (Reverse Auction Process)
RFP for Banks Lotus Domino mail messaging system Reverse Auction through E-Procurement The detailed procedure for Reverse Auction to be followed in the RFP for Banks Lotus Domino mail messaging system is given below: The response to the present tender will be submitted by way of submitting the Technical offer & Indicative Commercial offers in separate in sealed covers. The technical details with the relevant information/documents/acceptance of all terms and conditions strictly as described in this tender document will have to be submitted by the Vendors. The Indicative commercial bids submitted by the vendors who are short listed in the technical bid evaluation process will be opened and those vendors will be invited to participate in the online Reverse Auction to be conducted by the company selected by the Bank. Vendors who are short listed from Technical evaluation will be trained by the Reverse Auction Company for this purpose, and they will have to abide by the E-business rules framed by the Bank in consultation with Reverse Auction Service provider. The e-business rules are furnished hereunder in this document. Further, please note that the vendor(s) who do not qualify in the technical bid processes will not be considered for participation in Reverse Auction.
BUSINESS RULES FOR REVERSE AUCTION APPLICABILITY: Reverse Auctions are carried out under the framework of rules that are called Business Rules. All vendors participating in Reverse Auction shall understand/accept and give an undertaking for compliance with the same to the Bank in the prescribed format Annexure M-1. Any vendor not willing to submit such an undertaking shall be disqualified for further participation respecting the procurement in question. ELIGIBILITY: Only vendors who are technically qualified and who submit the prescribed undertaking to the Bank alone can participate in Reverse Auction relevant to the procurement for which RFP is floated.
Page 51 of 65
COMPLIANCE/CONFIRMATION FROM VENDORS: The vendors participating in Reverse Auction shall submit the following duly signed by the same Competent Authority who signs the offer documents in response to the RFP: Acceptance of Business Rules for Reverse Auction and undertaking as per format in Annexure M-1. Agreement between service provider and vendor. (This format will be given by the service provider prior to announcement of Reverse Auction.) Letter of authority authorizing the name/s of official/s to take part in Reverse Auction as per format in Annexure M-2.
TRAINING: The Bank will facilitate training for participation in Reverse Auction either on its own or through the service provider for the Reverse Auction. Where necessary, the Bank/service provider may also conduct a mock reverse auction to familiarize the vendors with Reverse Auction process. Any vendor/bidder not participating in training and/or mock reverse auction shall do so at his own risk and it shall not be open for him to make any complaint/grievance later.
TOTAL COST OF OWNERSHIP (TCO): TCO refers to the aggregate amounts payable by the Bank for transfer of ownership. TCO shall encompass but not be limited to the following: Cost of the equipment/product or services. License fee (Corporate or user specific as defined in RFP) including OS/Data Base/Application licences). All existing taxes (including sales tax/VAT, service tax etc.), duties and levies. Installation and commissioning charges, if any. The prices should include the comprehensive on site warranty maintenance of the equipments covering all components, services, and visits to the concerned offices as specified in the RFP. Annual Maintenance Charges for the period as specified in the RFP. Transportation and Forwarding charges to respective sites. Page 52 of 65
Training costs for the product/service/equipment if and as defined in RFP. Service Level Agreement (SLA) costs as defined in RFP for applicable period. Facility Management/infrastructure support costs as defined in RFP. Insurance to cover the equipment for and from transit period till installation.
The TCO shall be arrived at after deducting buy back costs involved and if/as defined in the RFP. TCO, however, shall not include variables of octroi and entry tax. These shall be paid as per actual and on production of receipts. However, no penalties respecting octroi or entry tax shall be paid by the Bank and the vendor shall bear such expenses. DATE/TIME FOR TRAINING: The Venue, Date, Time etc. for training in Reverse Auction shall be advised at the appropriate time. The Bank shall Endeavour to fix such Date/Time at mutual convenience to the vendor/s, service provider and the Bank. No request for postponement/fixing of Training Date/Time shall be entertained which in the sole view and discretion of the Bank might result in any avoidable delay to either the Reverse Auction or the whole process of selection of vendor.
DATE/TIME OF REVERSE AUCTION: The Date and Time of commencement of Reverse Auction as also Duration of Reverse Auction Time shall be communicated at least 7 working Days prior to such auction Date. Any force majeure or other condition leading to postponement of auction shall entitle the Bank to postponement of auction even after communication, but, the Bank shall be obliged to communicate to all participating vendors the postponement prior to commencement of such Reverse Auction. CONDUCT OF REVERSE AUCTION: The Reverse Auction shall be conducted on a specific web portal meant for this purpose. The Reverse Auction may be conducted by the Bank itself or through a service provider specifically identified/appointed/empanelled by the Bank. Page 53 of 65
SERVICE PROVIDERS ROLE & RESPONSIBILITIES: In all Reverse Auctions conducted by the Bank through a Service Provider, the Bank shall enter into a separate agreement clearly detailing the role and responsibilities of the service provider hosting the web portal for the Reverse Auction. For creating necessary obligations and rights, the service provider will also enter into an agreement with each vendor as per a format designed by him for this purpose. The Bank shall resolve any points/issues concerning such agreement of vendor and service provider. While a Service Level Agreement (SLA) by the bank with the service provider is an arrangement for smooth and fair conduct of the Reverse Auction, the Bank shall be directly responsible to vendors for fair and transparent conduct of Reverse Auction. The service provider at the end of each Reverse Auction shall provide the bank with all details of the bids and reports of reverse auction. The service provider shall also archive the data pertaining to the Reverse Auction for a minimum period of 3 years. TRAINING AND AUCTION: Service provider / auctioneer is responsible for conduct of adequate training to all technically qualified bidders representing the reverse auction and bidding process. Each vendor / bidder shall participate in the training at his / their own cost. Wherever it is considered necessary and asked by the bidders or as decided by the auctioneer or by Bank a mock auction may also be conducted for the benefit of all concerned. Authorized representatives of the bidders named in the authorization letter given by the vendor (Annexure B) shall be given unique user name, password by the service provider / auctioneer. Each bidder shall change the password and edit the information in the registration page after receipt of initial password. All the bids made from the log-in ID given to bidder shall ipso-facto be considered bid made by the vendor / bidder to whom log-in ID and password were assigned by the service provider / auctioneer. Any bid once made through registered log-in ID / password by the vendor / bidder cannot be cancelled. The bidder, in other words, is bound to sell the Offering as per the RFP at the bid price of TCO.
Page 54 of 65
Every successive bid by the bidder / vendor being detrimental bidding shall replace the earlier bid automatically and the final bid as per the time and log-in ID shall prevail over the earlier bids. The Bank shall conduct the reverse auction as per the Standard English reverse auction, that is, no two bids can have identical price from two different vendors. In other words, there shall never be a Tie in bids.
PROXY BID: A proxy bid is one where vendor can submit the lowest bid amount by him in strict confidence to the system directly. This obviates the need for him participating in the bidding process until the proxy bid amount is decrementally reached by other bidders. When proxy bid amount is reached, the vendor has an option to revise the proxy bid amount or he can prefer to start participating in bidding process. Since it is an English auction with no ties, two vendors submitting identical proxy bid amount and succeeding in auction simultaneously does not arise. During training, the issue of proxy bidding will be clarified in detail by the service provider.
TRANSPARENCY IN BIDS: All bidders will be able to view during the auction time the current lowest price in portal. Bidder shall be able to view not only the lowest bid but also the last bid made by him at any point of time during the auction time. MASKING OF NAMES: Names of bidders/ vendors shall be anonymously masked in the Reverse Auction process and vendors will be given suitable dummy names. After completion of Reverse Auction, the service provider / auctioneer shall submit a report to the Bank with all details of bid and the original names of the bidders as also the L1 bidder with his / their original names. START PRICE: Bank shall determine the start price either on its own or through asking for information of price band on TCO from each vendor at appropriate time during or at the conclusion of technical evaluation. Based on the price band so informed by vendors, Bank would determine the start price for reverse auction.
Page 55 of 65
DECREMENTAL BID VALUE The vendors shall be able to bid only at a specified decrement value and not at any other fractions. The Bid decrement value shall be Rs 7500/- or 0.25% of the Start price of the Reverse Auction, whichever is higher. The bid decrement value shall be rounded off to the nearest thousands of rupees. For the sake of convenience of vendors, the web portal shall display the next possible decremented value of bid. It is not, however, obligatory on the part of vendors to bid at the next immediate lower level only. (That is, bids can be even at 2 or 3 lower levels than the immediate lower level.) COPY OF BUSINESS RULES The Bank shall supply copy of the Business rules to any vendors / bidders, wishing to participate in the reverse auction. Such request shall be made in writing to the Bank by an authorized representative of the vendor. The Bank shall also handover a copy of the Business Rules with a covering letter duly signed by an authorized signatory of the Bank. For any dispute concerning the Business Rules, the hard copy of Business Rules supplied by the Bank for the reference of reverse auction process will alone be considered final and binding.
SPLITTING OF ORDERS: If any RFP specifically authorizes splitting of orders for the sake of reducing dependency on single source of supply or provision of service, Bank is entitled to split the order in the order and as provided in RFP. While splitting the order, Bank shall specify the maximum quantum for L1, L2 etc. in RFP. In case L2 vendor is not willing to supply at L1 price, Bank shall call L3, L4 etc. in order to arrive at the split quantum to be awarded. The Bank shall also be entitled to award the contract to L2, L3 or L4 etc. bidders in the event of L1 bidder backing out to honor the commitment, or for that matter not in a position to supply the offering as per RFP. REVERSE AUCTION PROCESS: In order to reduce the time involved in the procurement process, Bank shall be entitled to complete the entire procurement process through a single Reverse Auction. For this purpose, Bank shall do all it can to award the contract to L1 bidder or in the circumstances where awarding of contract may have to be done to the L2, L3 bidder as provided for in the RFP. Page 56 of 65
The Bank shall however, be entitled to cancel the procurement of Reverse Auction process, if in its view procurement or reverse auction process cannot be conducted in a fair manner and / or in the interest of the Bank. The successful vendor shall be obliged to provide a Bill of Material at the last bid price at the close of auction. EXPENDITURE ON REVERSE AUCTION: All expenses of reverse auction shall be borne by the Bank. Vendors, however, shall attend the training or mock auction at their own cost. CHANGES IN BUSINESS RULES: Any change in Business Rules as may become emergent and based on the experience gained shall be made only by a Committee of senior / top executives of the Bank. Any / all changes made in Business Rules shall be uploaded in the Website immediately. If any reverse auction process has commenced and a change is made in Business Rules, it shall be informed immediately to each vendor/ bidder and his concurrence to / acceptance of the change shall be obtained in writing by the Bank.
DONTS APPLICABLE TO THE BIDDER/VENDOR: No vendor shall involve himself / itself or any of his / its representatives in any price manipulation directly or indirectly with other bidders. If any such practice comes to the notice, Bank shall disqualify the vendor / bidders concerned from the reverse auction process. Bidder shall not disclose details of his bids or any other details concerning Reverse Auction process of the Bank to any other third party without specific permission in writing from the Bank. Neither Bank nor service provider / auctioneer can be held responsible for consequential damages such as no power supply, system problem, inability to use the system, loss of electronic information, power interruptions, UPS failure, etc. (Bank shall, however, entertain any such issues of interruptions, problems with open mind and fair degree of transparency in the process before deciding to stop or extend the auction.)
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GRIEVANCES REDRESSAL: Any aggrieved vendor / bidder through Reverse Auction process can make complaint in writing within 48 hours of the Reverse Auction to the Chief Compliance Officer of the Bank. The Chief Compliance Officer along with the Chief Law Officer of the bank and Chief of Audit Dept. shall give personal hearing to the aggrieved bidder / vendor and decide upon the complaint / grievance. Decision of the Grievance Redressal Committee shall be binding on the Bank as well as on all vendors participating in the Reverse Auction.
ERRORS AND OMISSIONS: On any issue or area of material concern respecting Reverse Auction not specifically dealt with in these Business Rules, the decision of the bank shall be final and binding on all concerned.
*******************************
Page 58 of 65
Annexure M-1 COMPLIANCE STATEMENT (To be submitted by all the vendors participating in Reverse Auction) To, Union Bank of India Technology Centre, Adi Shankaracharya Marg, Jogeswari Vikhroli Link Road, Powai, Mumbai 400 072 DECLARATION We ______________________(name of the company) hereby confirm having submitted our bid for participating in Banks RFP dated _________ for procurement of ____________. We also confirm having read the terms of RFP as well as the Business Rules relating to the Reverse Auction for this RFP process. We hereby undertake and agree to abide by all the terms and conditions stipulated by Union Bank of India in the RFP document including all annexures and the Business Rules for Reverse Auction. We shall participate in the on-line auction conducted by _______________ Ltd. (Auction Company) and submit our commercial bid. We shall also abide by the procedures prescribed for online auction by the auction company. We, hereby confirm that we will honour the Bids placed by us during the auction process, failing which we shall forfeit the EMD. We also understand that the bank may debar us from participating in future tenders. We confirm having nominated Mr ________________, designated as ______________ of our company to participate in the Reverse Auction on behalf of the company. We undertake that the company shall be bound by the bids made by him in Reverse Auction. We undertake to submit the confirmation of last bid price by us to the auction company/Bank within 48 working hours of the completion of event. We also undertake to submit the Bill of Materials for the TCO (Total Cost of Ownership) in terms of RFP.
Signature with company seal
Name Company / Organization Designation within Company / Organization Address of Company / Organization
Page 59 of 65
Date: Name of Authorised Representative: _______________________ Signature of Authorised Representative: ____________________ Verified above signature Competent Authority Signature : ___________________________ Date: _________________
Page 60 of 65
Annexure M-2 Letter of Authority for participation in Reverse Auction To,
Union Bank of India Technology Centre, Adi Shankaracharya Marg, Jogeswari Vikhroli Link Road, Powai, Mumbai 400 072
We ______________________(name of the company) have submitted our bid for participating in Banks RFP dated _________ for procurement of ____________. We also confirm having read and understood the terms of RFP as well as the Business Rules relating to the Reverse Auction for this RFP process. As per the terms of RFP and Business rules, we nominate Mr. ______________, designated as ______________ of our company to participate in the Reverse Auction. We accordingly authorize Bank and / or the Auction Company to issue user ID and password to the above named official of the company. Both Bank and the auction company shall contact the above named official for any and all matters relating to the Reverse Auction. We, hereby confirm that we will honour the Bids placed by Mr. __________ on behalf of the company in the auction process, failing which we will forfeit the EMD. We agree and understand that the bank may debar us from participating in future tenders for any such failure on our part. Signature with company seal Name Company / Organization Designation within Company / Organization Address of Company / Organization Date : Name of Authorised Representative: ______________________ Designation of Authorised Representative: _________________ Signature of Authorised Representative: ___________________ Verified by : _________________________________________ Signature of Verifying Authority: _______________________ Date: ________________ Page 61 of 65
59 Annexure N (Undertaking by Bidder)
Place: Date:
To: The Dy. General Manager Union Bank of India Department of Information Technology, Technology Center, Adi Shankaracharya Marg, (JVLR), Opp. Powai Lake, Andheri East, Mumbai- 400072
Undertaking (To be submitted by all Bidders on their letter head) We ________________________(bidder name), hereby undertake that As on date of submission of tender, we are not blacklisted by the Central Government / any of the State Governments in India or any Financial Institution in India. We also undertake that, we are not involved in any legal case that may affect the solvency / existence of our firm or in any other way that may affect capability to provide / continue the services to bank.
Yours faithfully, Authorized Signatories (Name, Designation and Seal of the Company) Date:
Page 62 of 65
RFP for mail messaging sys stem
60 Anne exure O (S System Arch hitecture fo Mail mess or saging syste em)
Data Ce entre, Mum mbai
PRIMA ARY SITE - Data Ce entre, Mumbai
SMTP OUT SERVE ER
LOTUS TRA AVELLER
SMT IN SERVER TP R
BES SERVER
SAM METIME SERVE ER
DOMINO MAIL SERVE 1 ER
DOM MINO MAIL SER RVER 3 BA ACKUP SERVER R
DOMINO MAIL SERVE 2 ER

CLUSTER 1
DOM MINO MAIL SER RVER 4

CLUSTER 2
DNS AN LDAP SERV 1 ND VER
SAN SW-1
SAN S SW-2
DNS AN LDAP SERV 2 ND VER
SAN STORAG GE 96 x 300GB 15K RPM SAS R DISKS 12 x 3TB SATA DISKS D
RARY TAPE LIBR
2 x LTO5 FC DRIVE
Page 63 of 65 e
RFP for mail messaging sys stem
r y galooru Disaster Recovery Site, Beng
DR SIT TE
SMTP OUT SERVER
LOT TRAVELLE TUS ER
SMTP IN S SERVER
BES B SERVER
DOMINO MAIL SERVER 1 L
DOMINO MA SERVER 3 AIL
BACKUP SE ERVER
DOMINO MAIL SERVER 2 L

CLUSTE 1 ER
DOMINO MA SERVER 4 AIL

CLUS STER 2
DNS D AND LDAP SERVER
SAN SW W-1
SAN SW-2
SAN STORAGE 96 x 300GB 15K RPM SAS B S DISKS 12 x 3TB SATA DISKS
TAP LIBRARY PE
2 x LT FC DRIVE TO5
Page 64 of 65 e
61 Annexure P - Basic Buyback prices for the existing equipment
Sr. No. 1
Make,Model&SerialNo.
Type
IBMServerXSeries366 MT:M8863 S/n99ND810,99ND199 1RA
Configuration 4CPUDualcore3.1GHz,RAM 8Gb,2*IBMSASSFF73.4GB 10KFRU39R7366,LinuxEnter priseedition:4, 2CPUDualcore3.1GHz,RAM 4Gb,2*IBMSASSFF73.4GB 10KFRU39R7366,LinuxEnter priseedition:4, 2CPUDualcore,4GBRAM, 2*IBM146.8GB10KU3202 FRU39R7310,LinuxEnterprise edition:4, 14*IBM146.8GB10K2GBFC FRU32P0766 10*IBM146.8GB10K2GBFC FRU32P0766 5*IBM146.8GB10K2GBFC FRU32P0766 Noharddisk
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IBMServerXSeries366 S/n99ND803,99ND314, MT:M8863 99NK170,99ND314, 1RA 99ND193,99ND317, 99NB730,99ND802
IBMXSeries346 MT:M8840 S/N:99BEHYP,99BEHYK 25A SanBoxStorageDS4300 172260U S/N:13R3571 SanBoxStorageDS4300 172260U S/N:13R3596,13R3598 SanBoxStorageDS4300 172260U S/N:13R3551 SanBoxStorageDS4300 S/N:13R3561 172260U
4 5 6 7
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RFP For Supply For Hardware For Mail Messaging System00000000-0000-0

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RFP For Supply For Hardware For Mail Messaging System00000000-0000-0

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RFP for mail messaging system

RFP for mail messaging system

18-09-2012 at 17:00 Hrs 18-09-2012 at 17:15 Hrs

RFP for mail messaging system

RFP for mail messaging system

RFP for mail messaging system

UNION BANK OF INDIA

RFP for mail messaging system

RFP for mail messaging system

RFP for mail messaging system

RFP for mail messaging system

Date of Bid Expiry

RFP for mail messaging system

RFP for mail messaging system

RFP for mail messaging system

RFP for mail messaging system

18 Service Level Agreement (SLA)

RFP for mail messaging system

RFP for mail messaging system

RFP for mail messaging system

27 Proposal Content/Proposal Format

RFP for mail messaging system

28.3.1 The Indicative Commercial bid must be submitted in a separate

RFP for mail messaging system

29 Submission and Acceptance of Vendor Proposals

RFP for mail messaging system

RFP for mail messaging system

34 Governing Law and Disputes

RFP for mail messaging system

RFP for mail messaging system

RFP for mail messaging system

RFP for mail messaging system

44 Annexure A (Letter to the bank on the vendors letterhead)

RFP for mail messaging system

45 Annexure A-1 (Compliance to Eligibility Criteria)

Vendors response (Yes/No)

If vendors response is Yes Furnish implementation details

Proof submitted Furnish details of Purchase orders & letters submitted

Authorised Signatories (Name & Designation, seal of the firm) Date:

RFP for mail messaging system

46 Annexure A-2 (Compliance to RFP terms & conditions)

RFP for mail messaging system

Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No

Authorised Signatories (Name & Designation, seal of the firm) Date:

RFP for mail messaging system

47 Annexure B (Vendor profile & other information)

Contact person at Mumbai a) Name b) Telephone number c) E-mail ID.

RFP for mail messaging system

Name of the customer OEM of the products

No. of years in use

Name of the Bank / large financial

Support centre at Mumbai

Support centre at Bengalooru

Authorized Signatories (Name & Designation, seal of the company) Date:

RFP for mail messaging system

COMPLIANCE Specifyyour offer (Yes/No)

RFP for mail messaging system

Server Certification Support

RFP for mail messaging system

COMPLIANCE Specify youroffer (Yes/No)

RFP for mail messaging system

Server Certification Support

Total Cost (Rs) (f=cde)