* Home * Cloud Servers * FAQ Frequently As ed Questions General Cloud Information * * * * rver? * rver?

What What What When is cloud computing? are cloud services? are the benefits of cloud computing? should I use a Gigenetcloud Cloud Server rather than a Dedicated Se

- When should I use a Dedicated Server rather than a Gigenetcloud Cloud Se Why GigeNET Cloud

* * * * * r?

What is Gigenetcloud? What are the advantages of Gigenetcloud Cloud Servers? Who should use Gigenetcloud Cloud Servers? What is my Gigenetcloud Cloud Server running on? Can you get Gigenetcloud Cloud Servers without a Gigenet dedicated serve

* - How much CPU do I get? * - Are Gigenetcloud Cloud Servers behind a Firewall? * - How does Gigenet Monitor and Graph Important Server Health Statistics an d Alerts? GigeNET Services / Infrastructure * - How are Public IP Addresses Allocated? * - How do Gigenetcloud Cloud Server Bac ups Wor ? * - Are Cloud Servers just a fancy way of saying VPS? * - Is bandwidth free between Cloud Servers? * - Does using cloud services sacrifice my control or put my data at ris ? * - I want to scale my plan, what do I need to do? * - How is Gigenetcloud Pricing Calculated and Charged? * - Why do you bill hourly? * - If you bill hourly why do you show a monthly charge? Do you charge both hourly and monthly? * - Do you support Windows Cloud Servers? * - I don't see Pricing for Windows Cloud Servers Licenses? * - How fast can a Windows Cloud Server be deployed? * - Is your staff able to handle Windows issues? How Does GigeNETCloud Do Billing * - What is a credit worth? * - What is the difference between CPU, Memory and Balanced Billing? * - Whats the difference between Hourly, Monthly, Quarterly, Bi-Annually and Annually Billing? * - When should I use a Gigenetcloud Cloud Server rather than a Dedicated Se rver? * - Is there a difference in price between LA and Chicago? How to choose a Pac age Plan thats right for you

* - List of common configurations for advanced users. return to top1) What is cloud computing? Cloud computing is internet-based computing, whereby "instances", computing envi ronments that have the full functionality of a normal hardware and software stac , are controlled over the internet. These instances loo and operate as traditi onal computing systems, however resources are out-sourced. This allows for compu ting resources to be scaled, adding or resizing, on demand. With the ability to scale on demand computing resources are purchased as they are consumed. 2) What are cloud services?return to top Cloud services give users the ability to ta e advantage of IT resources over the internet instead of having them on board, or attached to them from storage syst ems, to physical and virtual servers, and applications. These services can wor in conjunction with one another to create robust computing solutions which requi re nothing more than a single computer with internet access. 3) What are the benefits of cloud computing?return to top There are many benefits of using cloud-computing solutions, including: power of renting computing resources, which helps users avoid the costs of ownin g, maintaing, and upgrading their own hardware and software. This is particularl y good in situations that require higher levels of computing resources because i t reduces the overhead, lowers the ris of technology investment, and gives the user access to a larger selection of tools and technologies. Provides the disaster recovery and bac up benefits of goegraphically distributin g computing resources and data. Offers the ability for users to access resources regardless of geographic locati on, operating system, or device. Cloud computing allows for resources to be added on demand so that companies or individuals can scale their "instances" based on their needs vs. budget Allows f or increased data security and integrity by centralizing storage and offering hi gh-level security solutions at lower costs. 4) When should I use a Gigenetcloud Cloud Server rather than a Dedicated Server? return to top Gigenet offers dedicated servers that are easy to access, remotely manage, and c ontrol. Although Gigenet has the ability to deploy such servers cloud-based solu tions can be deployed much quic er, and offer scalability that is ideal for comp anies or individuals that don't have "regular" computing needs, as resources are purchased as they are used. Cloud-computing solutions can be a better option, b oth cost wise and performance wise, than dedicated servers depending on the need s of the user. 5) When should I use a Dedicated Server rather than a Gigenetcloud Cloud Server? return to top

While Cloud Servers are ideal for a wide array of situations there are times tha t Dedicated Servers are a better fit. Such times are databases and applications that have consistent performance and demand can benefit more from running on a d edicated server than on a Cloud Server. Other applications require very specific hardware, in which case a Dedicated Server is a better option. 6) What is Gigenetcloud?return to top Gigenetcloud is Gigenet.s cloud product that provides Virtual Machines (Cloud Se rvers) in a Cloud environment. Cloud Servers are automatically provisioned with enterprise-grade and open source operating systems, delivered MUCH faster than o ur competitors equivalant product. Cloud Servers would be worthless without a go od networ bac bone supporting it. At Gigenet we provide the same level of care to our Cloud Server customers as we do our Dedicated Server customers. A Gigenet cloud Server acts just li e a dedicated server except for the fact that it is mu ch easier to manage and maintain. Bac ups are a breeze and bringing up new Cloud Servers for a cluster is very simple and straightforward. 7) What are the advantages of Gigenetcloud Cloud Servers?return to top Gigenetcloud offers several distinct advantages, bringing individuals and enterp rises powerful options for dynamically scaling their IT resources, maximizing da ta accessibility, and optimizing their total cost of IT. Pay as you Play pricing. With no long-term commitments you are able to optimize your cost/performance balance and return on technology investments. Dedicated + Virtual + Cloud Integration: Dedicated, virtual, and cloud systems a nd services can be seamlessly integrated via Gigenet's Private Networ into a si ngle computing environment controlled through our Customer Portal. Rapid Deployment: Turn services on and off on the fly to massively scale up or d own to exactly the amount of computing power you need, exactly when you need it. Ease of Use and Control: Full access and control via Customer Portal Customer P ortal provides streamlined, simplified management of your solution and a direct connection to all Gigenet services and tools. Image Library: Capture, template, and store system images for accelerated provis ioning and simplified management. Virtualization Beyond the Box: Virtualized networ ing, security, storage, and ma nagement lets you create fully virtual environments, optimizing your solution we ll past just the server. 8) Who should use Gigenetcloud Cloud Servers?return to top The on-demand scalability and ability to integrate instances into the rest of an IT environment ma e Gigenetcloud Cloud Servers an ideal solution for a range of applications, including: - Companies with irregular or unpredictable computing requirements. - Processing .batch. oriented applications (e.g. image rendering). - Running programs that browse the internet for information (Web Crawler). - Online Applications and services with variable users demand, levels (e.g. Twit ter). 9) What is my Gigenetcloud Cloud Server running on?return to top

Gigenetcloud Cloud Servers use the industry-leading Citrix Xenserver platform, S uper Micro servers, and Gigenet's industry leading data center and networ ing in frastructure. 10) Can you get Gigenetcloud Cloud Servers without a Gigenet dedicated server?re turn to top Yes. Gigenetcloud Cloud Servers are available with or without the purchase of an y other Gigenet products or services. 11) How much CPU do I get?return to top Cloud Server host machines have dual quad core processors. Each Cloud Server is assigned four virtual cores and the amount of CPU cycles allocated to these core s is weighted based on the size of the Cloud Server. For example a 8GB Cloud Ser ver will have twice the weight of a 4GB Cloud Server. In addition to these guara nteed minimum CPU cycles all Cloud Servers are capable of CPU bursting which all ows them to utilize excess CPU cycles that are available on the host machine. 12) Are Gigenetcloud Cloud Servers behind a Firewall?return to top No. Gigenetcloud does not bloc traffic. Instead of bloc ing the traffic we have 10Gbps connections throughout the whole networ down to every node. We do have a product called ProxyShield that protects websites that are prone to attac whi ch clean the traffic before it even gets to the Cloud Server. As a sales rep ab out this service. 13) Please Explain Gigenet's Monitoring and Graphing of Important Server Health Statistics and Alerts?return to top Although some of the Alerts are not fully setup yet we have planned for the VERY near future the following: Gigenetcloud Proactive Alerts: We will send you alerts based on thresholds you ( the customer) sets. You can also have Billing Alerts to let you now when you ne ed to pay your bill. Gigenetcloud Monitoring: We monitor CPU, Memory, Dis Space and Bandwidth. We ha ve plans to monitor everything and anything that is worth monitoring. 14) How are Public IP Addresses Allocated?return to top IP's are issued in bloc s and each account is issued there own private VLAN. You must purchase atleast one bloc for your cloud servers public IP. All cloud ser vers include one free private IP address on its own private VLAN. New accounts a re currently limited to a total of sixteen public IP addresses. If you require a dditional IP addresses, simply contact Gigenetcloud Sales and they will enable a dditional IP addresses for your account for use on your cloud server. IP's are e lastic so they can be moved from one cloud server to another when ever you want, for example setting up a High Availability heartbeat cluster. 15) How do Gigenetcloud Cloud Server Bac ups Wor ?return to top

We utilize R1soft's CDP Server to give the user ultimate control of your bac ups as far as:

We will soon have the ability to ta e snapshots and restore the snapshots instan tly to another VM or base a new server off a template (lets say you have a webse rver template and you have a Load Balancer setup). 16) Are Cloud Servers just a fancy way of saying VPS?return to top No, Gigenetcloud servers are not VPS. Cloud Servers are able to be easily resize d at the clients disgression, where as VPS cannot be resized in such a short per iod of time. Also, when you use a VPS your machine can run more than one VPS and its not guarenteed that you are getting every bit of the resources you are payi ng for. With Cloud Servers however, you only pay for what you use when you use i t. Also, we offer centralized storage which allows for Live Migrations, High Ava ilability, Data Security and High Performance. 17) Is bandwidth free between Cloud Servers?return to top Yes, you will get a private IP for each Cloud Server that offers free bandwidth between them. 18) Does using cloud services sacrifice my control or put my data at ris ?return to top Advancements in virtualization, automation, and networ security have drasticall y mitigated previous concerns that cloud computing does not allow individualized control over solutions, or exposes you to ris by entrusting data and operation s to a third party. You and your end users can have direct access and control ov er cloud-enabled infrastructure, or enjoy highly customizable computing experien ces. Competition within the Cloud Server mar et has created a range of industrystandard choices between which enterprises and individuals can easily migrate an d cloud services typically can improve your IT security and control by providing access to higher-level security tools and strategies at lower costs. 19) I want to scale my plan, what do I need to do?return to top You can login to the control panel and modify the amount of resources to any giv en Cloud Server. It usually ta es a few minutes, depending on the amount of data you have stored. If the resources you need are not available in that server, it will migrate all your data, including operating system and IP address, to anoth er server in our environment seemlessly. 20) How is Gigenetcloud Pricing Calculated and Charged?return to top

When they ta e place. How often they ta e place. What is bac ed up How long you want to eep images. Where to restore the files. Which files you want to restore. If you want to restore the ENTIRE system from scratch (bare-metal restore).

All services are charged hourly, but you will receive a bill only once per month . Any terminated services are charged only for the time they were active. Monthl y prices listed are estimates based on a 30.4 day month, and for convenience onl y. They should not be considered accurate predictions of your monthly bill. You will be charged an initial payment for service from time of deployment until the next regular billing date, followed by monthly payments based on number of hour s of usage for each option you have selected. We also use the Credit System so t hat you can add Credits to your account at any time and apply them to any and ev erything. You can setup Billing to automatically replenish your credits when the y reach a certain level. 21) Why do you bill hourly?return to top Since resources are nts to clients that latter of which is the total number of purchased on only need to only charged hours it was demand users range from a full time server clie utilize the instances for a couple of days. The from the time the server is deployed, based on in use.

22) Is there any way to bill only once a month with your service?return to top If you want to be billed only once a month please tal to our billing department and we can suggest how to set that up. The whole idea about hourly service is t o brea people of the habit of being billed monthly. With our automated billing you don't have to worry about bills .. ever! 23) Do you support Windows Cloud Servers?return to top Yes. We are one of the few Cloud Servers providers that offers Windows Cloud Ser vers. We offer 100 percent Full Support of Windows Servers on all of our Cloud S ervers. 24) I don't see Pricing for Windows Cloud Servers Licenses?return to top We offer 100 percent FREE Windows Licenses on all Windows Cloud Servers. Because of the volume we do we are able to extend FREE Windows Licenses to all Cloud Se rver Customers! 25) How fast can a Windows Cloud Server be deployed?return to top We are the industry leader in Cloud Server Deployment times. Once you are done s electing your resources for your Windows Cloud Server it should ta e no more tha n 1 minute to have a fully operational Windows install ready to use with RDP ena bled. 26) Is your staff able to handle Windows issues?return to top We are fully trained in Windows with certifications to bac it up. Our Windows t eam is strong and willing to assist on any issue. Over the years we have been ab le to grow our expertise in this field. 27) What is a credit worth?return to top Every credit in our new V3 system is the equivalent of 1 cent US. This means if

you have 1000 credits in your account you have $10.00 US Dollars. We did it this way so its easy to understand and convert. 28) What is the difference between CPU, Memory and Balanced Billing?return to to p Every application has requirements so with our GigeNETCloud product we made thes e options to ma e it easy for clients to fill those options by granting them the se three selections. The following is an explanation of each: CPU: CPU means that you will get more CPU with your selection of RAM and Storage . This is used for applications that requires more processing power than it does Memory. Memory: This option gives you more memory when you are selecting how much storag e space you need. This is for applications that require more RAM to run than it does Storage or CPU. Balanced: This is the default option which will give you a balanced selection be tween Memory and CPU while selecting your pac age. 29) Whats the difference between Hourly, Monthly, Quarterly, Bi-Annually and Ann ually Billing?return to top When you pay Hourly you will be paying 8 credits ($0.08) per GB inbound and 15 c redits ($0.15) per GB outbound because Hourly is only for people who don't plan on having a VM for more than a certain amount of time. The other options come wi th discounts and included bandwidth which is recommended for anyone that is goin g to be using this VM long term. The discount schedule and included bandwidth de pends on the amount of resources that you reserve and can be seen clearly upon o rdering. The longer you prepay the more you save. The more resources you pay for the more bandwidth will be included in your monthly plan. 30) When should I choose Hourly Billing and Monthly Billing?return to top You will only want to be billed hourly if you can't afford to ma e the monthly p ayments all at once and would rather "pay as you go" or if you don't intend on h aving the VM for any prolonged period of time. 31) Is there a difference in price between LA and Chicago?return to top No. Both locations are billed exactly the same. Both facilities have the same in frastructure and uphold the same quality so there is no need for a price increas e on either end. 32) List of common configurations for advanced users.return to top Provided the sites aren't medium - large sized in terms of traffic (less than 5 visitors a day) this is a list of configurations for each product you might fin d useful: CPanel - 2.5GB RAM - 70GB HDD VirtualMin - 1.5RAM - 30GB HDD VBulletin - 2.5GB RAM - 70GB HDD Magento - 2.5GB RAM - 70GB HDD

Wordpress Site - 2GB RAM - 60GB HDD Joomla Site - 2GB RAM - 60GB HDD Ruby on Rails - 2GB RAM - 60GB HDD CloudLinux - 2.5GB RAM - 70GB HDD Asteris Server - 1.5GB RAM - 30GB HDD MSSQL Server - 4GB RAM - 120GB HDD MySQL Server - 2GB RAM - 60GB HDD Microsoft Exchange Server - 4GB RAM - 120GB HDD Microsoft SharePoint Server - 4GB RAM - 120GB HDD Ubunutu Remote Des top - 2GB RAM - 60GB HDD Windows Remote Des top - 2.5GB RAM - 70GB HDD Linux Bare Install - 512MB RAM - 20GB HDD Windows Bare Install - 2GB RAM - 60GB HDD Please eep in mind these are suggested values based on experience. If your soft ware isn't listed here please email sales at sales@gigenetcloud.com or chat with us using the chat lin at the top of the page. We will be glad to recommend a c onfiguration for your specific application.