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STRESS MANAGEMENT AT BIG BAZAAR Summer Internship Project Report Submitted towards Partial Fulfillment Of Of MASTER`S DEGREE IN BUSINESS

ADMINISTRATION of Mahamaya Technical University, Noida.


Submitted by
Kratika Pathak

Under the Guidance of:


Mr. Akbar Talat HR Manager Big bazaar

DECLARATION
This is to certify that this project on stress management is done at big bazaar Ltd , Ghaziabad, is an original and authentic work carried out by me under the guidance of Mr. Akbar Talat(store HR), and submitted to ITS, Ghaziabad in Partial Fulfillment of requirement for the award of Master Degree In Business Administration (2011 - 2013) from ITS, Ghaziabad. Place: Ghaziabad Date: 27th August 2012

MBA (2011-13)
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PREFACE
The attractive feature of the MBA is that along with theory we also get to have the exposure of the practical environment. The entire journey from the very idea of this project report to reality would not have been possible without guidance and support of many people. The Project Report is based on Systematic and Scientific search for pertinent information on Specific Topic. The Project Report revolves around the telecom industry to explore the various aspects of mobile technology. The certain objectives were predefined and the task was to accomplish them. The study was confined geographically and a set of questionnaire was prepared & scrutinized before going for market analysis.

ACKNOWLEDGEMENT
First of all, I would like to extend my sincere thanks to BIG BAZAAR LTD. for extending all their resources cooperatively to carry out my summer internship project work with their organization. My thanks are due to Mr. Sudip Saha, (Store Manager), HR for facilitating my internship. My internship would have been woefully inadequate without the devoted guidance and mentorship of Mr. Akbar Talat, my Project Guide, for not only guiding my project but also enhancing my HR experience with the richness of her experience during the entire course of the project. I would like to thank Mr. Sumit Gulathi (MENTOR), Mr.Rahul Bhandari (Summer Placement Coordinator, ITS, Ghaziabad) for providing me the opportunity to pursue my summer internship in future group at BIG BAZAAR. My thanks are also due to all the employees at Big Bazaar who participated and helped me in gathering their valuable suggestions and opinions. Last but not the least; I thank God for His blessings throughout the course of my learning.

TABLE OF CONTENTS
1. CHAPTER
EXECUTIVE SUMMARY1 INTRODUCTION..3 OBJECTIVES OF THE PROJECT..10

2. CHAPTERS
ORGANIZATION PROFILE...35

3. CHAPTERS
RESEARCH METHODOLOGY..45 FINDINGS.53 RECOMMENDATION..57 CONCLUSION..58 LIMITATIONS OF RESEARCH STUDY...59 REFERENCE.59 ANNEXURE..60

CHAPTER-1
EXECUTIVE SYNOPSIS OBJECTIVES OF THE PROJECT To identify key factors of stress.
Job stress is a large and growing concern in Australia and internationally. This report presents a current snapshot on job stress concepts and measures, an overview of the evidence linking job stress to ill health, estimates of the size of the problem, the benefits of reducing job stress, a summary of the intervention research on ways to prevent and control job stress, an outline of international best practice in job stress intervention and resources for workplace stakeholders to support efforts to implement best practice.

Stress in the workplace: a current snapshot


The term job stress refers to distress resulting from a situation where the demands of a job are not matched by the resources provided to get the job done. Either or both sides of this equation can be modified to prevent or reduce job stress modifying demands or stressors and improving job resources. Resources might include a workers occupational skills, job experience or education, or organizational resources such as machinery, raw materials, or staffing levels available to produce goods or provide services. Job stressors are working conditions that increase the risk of job stress and consequent impacts on health. There are numerous job stress terms, concepts, models and theories, all of which can be understood in the context of the job stress process. The process initiates with exposure to stressors. Stressors arising from the work environment are classified as psychosocial or physical. Psychosocial stressors (also referred to as psychosocial working conditions) include job demands, job control, job insecurity, bullying, harassment and more. Physical stressors include noise and ergonomic exposures (such as awkward working postures and repetitive movements). Exposure to stressors can lead to perceived distress (strictly speaking, job stress is short for job-related distress). Perceived distress can in turn lead to adverse short-term responses, which can be physiological (e.g. elevated blood pressure), psychological (e.g. tenseness) or behavioural (e.g. smoking or alcohol consumption as forms of coping). Distress, as well as short-term responses, increase the risk of enduring health outcomes of a physiological (e.g. coronary heart disease), psychological (e.g. anxiety disorder) or behavioural (e.g. nicotine addiction, alcoholism) nature. Importantly, job stress can affect health both directly through neuroendocrine mechanisms and indirectly through health behavioural pathways.

There are three theoretical frameworks, or models, for measuring psychosocial and physical stressors that have been most widely validated and utilised in epidemiological studies of job stress and health. Karasek and Theorells demand/control model (DCM) is the most widely studied. It postulates that job stress arises from the interaction of low control with high demands which, according to the model produces job strain. Importantly, this model also articulates how work can be health-promoting for workers in jobs with both high demand and high job control (so-called active jobs). Active jobs are both challenging and rewarding. The substantial and inequitably-distributed job stress-related disease burden could be addressed by applying a systems approach to job stressors and other psychosocial working conditions. Despite the extensive evidence in support of systems approaches to job stress, prevalent practice in Victorian workplaces and internationally remains disproportionately focused on individual-level intervention with inadequate attention to the reduction of job stressors. In addition to being a concern for workers, unions, employers, occupational health and safety and workers compensation systems, job stress should be a concern for physical and mental health promotion agencies, government public health authorities, Victorian Health Promotion Foundation 10 medical practitioners, community advocacy groups and others. An optimal public health response to job stress would encompass participation by the full range of stakeholders

2. INTRODUCTION
What Is Stress?
Stress is a feeling that's created when we react to particular events. It's the body's way of rising to a challenge and preparing to meet a tough situation with focus, strength, stamina, and heightened alertness. The events that provoke stress are called stressors, and they cover a whole range of situations everything from outright physical danger to making a class presentation or taking a semester's worth of your toughest subject. The human body responds to stressors by activating the nervous system and specific hormones. The hypothalamus signals the adrenal glands to produce more of the hormones adrenaline and cortisol and release them into the bloodstream. These hormones speed up heart rate, breathing rate, blood pressure, and metabolism. Blood vessels open wider to let more blood flow to large muscle groups, putting our muscles on alert. Pupils dilate to improve vision. The liver releases some of its stored glucose to increase the body's energy. And sweat is produced to cool the body. All of these physical changes prepare a person to react quickly and effectively to handle the pressure of the moment. This natural reaction is known as the stress response. Working properly, the body's stress response enhances a person's ability to perform well under pressure. But the stress response can also cause problems when it overreacts or fails to turn off and reset itself properly.

Good Stress and Bad Stress


The stress response (also called the fight or flight response) is critical during emergency situations, such as when a driver has to slam on the brakes to avoid an accident. It can also be activated in a milder form at a time when the pressure's on but there's no actual danger like stepping up to take the foul shot that could win the game, getting ready to go to a big dance, or sitting down for a final exam. A little of this stress can help keep you on your toes, ready to rise to a challenge. And the nervous system quickly returns to its normal state, standing by to respond again when needed. But stress doesn't always happen in response to things that are immediate or that are over quickly. Ongoing or long-term events, like coping with a divorce or moving to a new neighborhood or school, can cause stress, too. Long-term stressful situations can produce a lasting, low-level stress that's hard on people. The nervous system senses continued pressure and may remain slightly activated and continue to pump out extra stress hormones over an extended period. This can wear out the body's reserves, leave a person feeling depleted or overwhelmed, weaken the body's immune system, and cause other problems.

Effect of Stress Management in business


Absenteeism
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Rising health costs Attrition Lowered productivity and increased production costs.

Objective of the project


To identify key factors of stress

Impact of stress on Individual


I work longer hours and get less done. I dont think as clearly as I used to I feel irritable and on edge. I complain and grumble regularly. I feel exhausted when there is no reason to be exhausted. I cannot balance my work and personal lives. I fly off the handle for almost no reason. I dont sleep as well as I would like. I have repeated, minor ailments, aches and pains. I have trouble controlling my blood pressure, Cholesterol, blood sugar, and/or weight

Impact of stress on Organization


Chronic failure to meet financial and other performance targets. Low or decreasing customer satisfaction. High staff turnover. Excessive use of sick time. The response of choice when things go wrong is finger pointing or blaming others. Gloom & doom or isnt it awful attitudes dominate too many conversations among employees. Attention on immediate issues impedes new initiatives or prevents planning for the future. Actions intended to solve above problems continue to fail or solved problems keep returning. The joy you once felt about your work or business is fading or gone.

Signs and symptoms of stress overload


The following table lists some of the common warning signs and symptoms of stress. The more signs and symptoms you notice in yourself, the closer you may be to stress overload.

Stress Warning Signs and Symptoms Cognitive Symptoms


Emotional Symptoms

Memory problems Inability to concentrate Poor judgment Seeing only the negative Anxious or racing thoughts Constant worrying

Moodiness Irritability or short temper Agitation, inability to relax Feeling overwhelmed Sense of loneliness and isolation Depression or general unhappiness

Physical Symptoms

Behavioral Symptoms

Aches and pains Diarrhea or constipation Nausea, dizziness Chest pain, rapid heartbeat Loss of sex drive Frequent colds

Eating more or less Sleeping too much or too little Isolating yourself from others Procrastinating or neglecting responsibilities Using alcohol, cigarettes, or drugs to relax Nervous habits (e.g. nail biting, pacing)

Keep in mind that the signs and symptoms of stress can also be caused by other psychological and medical problems. If youre experiencing any of the warning signs of stress, its important to see a doctor for a full evaluation. Your doctor can help you determine whether or not your symptoms are stress-related.

Causes of stress
The situations and pressures that cause stress are known as stressors. We usually think of stressors as being negative, such as an exhausting work schedule or a rocky relationship. However, anything that puts high demands on you or forces you to adjust can be stressful. This includes positive events such as getting married, buying a house, going to college, or receiving a promotion. What causes stress depends, at least in part, on your perception of it. Something that's stressful to you may not faze someone else; they may even enjoy it. For example, your morning commute may make you anxious and tense because you worry that traffic will make you late. Others, however, may find the trip relaxing because they allow more than enough time and enjoy listening to music while they drive.

Common external causes of stress


Not all stress is caused by external factors. Stress can also be self-generated: Major life changes Financial problems Work Being too busy Relationship difficulties Children and family

Common internal causes of stress


Not all stress is caused by external factors. Stress can also be self-generated: Inability to accept uncertainty Unrealistic expectations Pessimism Perfectionism Negative self-talk Lack of assertiveness

How to cope up with stress?


Take a stand against over scheduling. If you're feeling stretched, consider cutting out an activity or two, opting for just the ones that are most important to you. Be realistic. Don't try to be perfect no one is. And expecting others to be perfect can add to your stress level, too (not to mention put a lot of pressure on them!). If you need help on something, like schoolwork, ask for it. Get a good night's sleep. Getting enough sleep helps keep your body and mind in top shape, making you better equipped to deal with any negative stressors. Because the biological "sleep clock" shifts during adolescence, many teens prefer staying up a little later at night and sleeping a little later in the morning. But if you stay up late and still need to get up early for school, you may not get all the hours of sleep you need. Learn to relax. The body's natural antidote to stress is called the relaxation response. It's your body's opposite of stress, and it creates a sense of well-being and calm. The chemical benefits of the relaxation response can be activated simply by relaxing. You can help trigger the relaxation response by learning simple breathing exercises and then using them when you're caught up in stressful situations. (Click on the button to try one.) And ensure you stay relaxed by building time into your schedule for activities that are calming and pleasurable: reading a good book or making time for a hobby, spending time with your pet, or just taking a relaxing bath. Treat your body well. Experts agree that getting regular exercise helps people manage stress. (Excessive orcompulsive exercise can contribute to stress, though, so as in all things, use moderation.) And eat well to help your body get the right fuel to function at its best. It's easy when you're stressed out to eat on the run or eat junk food or fast food. But under stressful conditions, the body needs its vitamins and minerals more than ever. Some people may turn to substance abuse as a way to ease tension. Although alcohol or drugs may seem to lift the stress temporarily, relying on them to

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cope with stress actually promotes more stress because it wears down the body's ability to bounce back. Watch what you're thinking. Your outlook, attitude, and thoughts influence the way you see things. Is your cup half full or half empty? A healthy dose of optimism can help you make the best of stressful circumstances. Even if you're out of practice, or tend to be a bit of a pessimist, everyone can learn to think more optimistically and reap the benefits. Solve the little problems. Learning to solve everyday problems can give you a sense of control. But avoiding them can leave you feeling like you have little control and that just adds to stress. Develop skills to calmly look at a problem, figure out options, and take some action toward a solution. Feeling capable of solving little problems builds the inner confidence to move on to life's bigger ones and it and can serve you well in times of stress. Listen to calming music sometimes when there are so many things like deadlines, meetings and proposals that you have to make and accomplish then you feel so stressed out. You will surely find it hard to think clearly when there are lots of negative things running in your mind so the best way that you can do to perform your tasks efficiently is to clear your mind. You can do this by listening to calming music that will of course calm you down. Good music will allow you to forget the negativity that you may be feeling so always make sure to prepare your stress buster playlist in case that you need to calm down your nerves. Has a relaxing massage another effective way to say goodbye to stress is by having a relaxing massage. A good massage will allow your nerves and muscles to feel relax and with this even your mind will feel more relaxed than ever. You can either go to the massage clinics or buy massage chair so you can have easy access to this relaxing feeling. Mind your own business last advice for you to cope up with stress is to mind your own business. Do not dwell so much on things wherein you are not directly involved.

Stress is a fact of everyday life. When people reach out for help, they are often dealing with circumstances, situations, and stressors in their lives that leave them feeling emotionally and physically overwhelmed. Many people feel that they have very little resources or skills to deal with the high levels of stress they are experiencing. The information in this manual has been compiled to provide information and education about stress, the effects of stress, and the most popular stress management and relaxation techniques that are being used today. This information could be helpful for people who want to learn how to react to stress in a more constructive, proactive way. The basic premise of this manual is that the benets of stress reduction and relaxation techniques can be best noticed after they have been practiced regularly over a period of time.

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Although we all talk about stress, it often isnt clear what stress is really about. Many people consider stress to be something that happens to them, an event such as an injury or a job loss. Others think that stress is what happens to our body, mind, and behavior in response to an event (E.g. heart pounding, anxiety, or nail biting). While stress does involve events and our response to then, these are not the most important factors. Our thoughts about the situations in which we nd ourselves are the critical factor. When something happens to us, we automatically evaluate the situation mentally. We decide if it is threatening to us, how we need to deal with the situation, and what skills we can use. If we decide that the demands of the situation outweigh the skills we have, then we label the situation as stressful and react with the classic stress response. If we decide that our coping skills outweigh the demands of the situation, then we dont see it as stressful. Stress can come from any situation or thought that makes you feel frustrated, angry, or anxious. Everyone sees situations differently and has different coping skills. For this reason, no two people will respond exactly the same way to a given situation. Additionally, not all situations that are labeled stressful are negative. The birth of a child, being promoted at work, or moving to a new home may not be perceived as threatening. However, we may feel that situations are stressful because we dont feel fully prepared to deal with them. Stress is a normal part of life. In small quantities, stress is good; it can motivate you and help you become more productive. However, too much stress, or a strong response to stress can be harmful. How we perceive a stress provoking event and how we react to it determines its impact on our health. We may be motivated and invigorated by the events in our lives, or we may see some as stressful and respond in a manner that may have a negative effect on our physical, mental, and social wellbeing. If we always respond in a negative way, our health and happiness may suffer. By understanding ourselves and our reaction to stress-provoking situations, we can learn to handle stress more effectively. In the most accurate meaning, stress management is not about learning how to avoid or escape the pressures and turbulence of modern living; it is about learning to appreciate how the body reacts to these pressures, and about learning how to develop skills which enhance the bodys adjustment. To learn stress management is to learn about the mind-body connection and to the degree to which we can control our health in a positive sense. Sources of Stress We can experience stress from four basic sources: The Environment the environment can bombard you with intense and competing demands to adjust. Examples of environmental stressors include weather, noise, crowding, pollution, trafc, unsafe and substandard housing, and crime. Social Stressors we can experience multiple stressors arising from the demands of the different social roles we occupy, such as parent, spouse, caregiver, and employee. Some examples of social stressors include deadlines, nancial problems, job interviews, presentations, disagreements, demands for your time and attention, loss of a loved one, divorce, and co-parenting. Physiological Situations and circumstances affecting our body can be experienced as physiological stressors. Examples of physiological stressors include rapid growth of adolescence, menopause, illness, aging, giving birth, accidents, lack of exercise, poor nutrition, and sleep disturbances. Thoughts Your brain interprets and
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perceives situations as stressful, difcult, painful, or pleasant. Some situations in life are stress provoking, but it is our thoughts that determine whether they are a problem for us.

Types of Stressors
Situations that are considered stress provoking are known as stressors. Stress is not always a bad thing. Stress is simply the bodys response to changes that create taxing demands. Many professionals suggest that there is a difference between what we perceive as positive stress, and distress, which refers to negative stress. In daily life, we often use the term stress to describe negative situations. This leads many people to believe that all stress is bad for you, which is not true. Positive stress has the following characteristics: Motivates, focuses energy Is short-term Is perceived as within our coping abilities Feels exciting Improves performance In contrast, negative stress has the following characteristics: Causes anxiety or concern Can be short or long-term Is perceived as outside of our coping abilities Feels unpleasant Decreases performance Can lead to mental and physical problems It is somewhat hard to categorize stressors into objective lists of those that cause positive stress and those that cause negative stress, because different people will have different perceptions and reactions to particular situations. However, by generalizing, we can compile a list of stressors that are typically experienced as negative or positive to most people, most of the time. Examples of negative personal stressors can include: The death of a partner Filing for divorce Losing contact with loved ones The death of a family member Hospitalization (oneself or a family member) Injury or illness (oneself or a family member) Being abused or neglected Separation from a spouse or committed relationship partner Conict in interpersonal relationships
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Bankruptcy/money problems Unemployment Sleep problems Childrens problems at school Legal problems Inadequate or substandard housing Excessive job demands Job insecurity Conicts with team mates and supervisors Lack of training necessary to do a job Making presentations in front of colleagues or clients Unproductive and time-consuming meetings Commuting and travel schedules

Examples of positive personal stressors might include:


Receiving a promotion at work Starting a new job Marriage or commitment ceremony Buying a home Having a child Moving Taking or planning a vacation Holiday seasons Retiring Taking educational classes or learning a new hobby

Internal Sources of Stress and Anxiety Stressors are not always limited to situations where some external situation is creating a problem. Internal events such as feelings, thoughts, and habitual behaviors can also cause negative stress. Common internal sources of distress include: Fears (e.g., fears of ying, heights, public speaking, chatting with strangers at a party) Repetitive thought patterns Worrying about future events (e.g., waiting for medical test results or job restructuring) Unrealistic or perfectionist expectations Habitual behavior patterns that can lead to stress include: Over scheduling Failing to be assertive Failing to set and maintain healthy boundaries Procrastination and/or failing to plan ahead

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Cognitive Aspects of Stress and Anxiety:


Anxiety is a feeling that we commonly experience when faced with stressful life events. Anxiety can be one of the most distressing emotions that people feel. It is sometimes called fear or nervousness. Common reactions to anxiety include: Physical Symptoms: Sweaty palms Muscle tension Racing heart Flushed cheeks Light headedness Behaviors: Avoiding situations where experiencing anxiety might occur Leaving situations when feelings of anxiety begins to occur Trying to do things perfectly or trying to control events to prevent danger Moods: Nervous Irritable Anxious Panicky Thoughts: Overestimation of danger Underestimation of your ability to cope Underestimation of help available Worries and catastrophic thoughts Stressors can contribute to our feelings of anxiety. Examples of stressors that contribute to feelings of anxiety might include trauma (being abused, being in an accident, war); illness or death, things we are taught (snakes will bite you); things we observe (an article in the newspaper about a plane crash); and experiences that seem too much to handle (giving a speech, job promotion or termination, having a baby). The thoughts that accompany anxiety involve the perception that we are in danger or that we are threatened or vulnerable in some way. A threat of danger can be physical, mental, or social. A physical threat occurs when you believe that you will be physically hurt (e.g., a snake bite, a heart attack, being hit). A social threat occurs when you believe you will be rejected, humiliated, embarrassed, or put down. A mental threat occurs when something makes you worry that you are going crazy or losing your mind. The perception of the threats varies from person to person. Some people, because of their life experiences, may feel threatened very easily and will often feel anxious. Other people may feel a greater sense of safety or security. Certain life experiences such as growing up in a chaotic home with volatile surroundings may lead a person to conclude that the world and other people are dangerous. The perception of danger and sense of vulnerability may have helped a person survive as a child. Being able to recognize danger and its early warning signs are critical to ones
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emotional and physical survival. Some may have developed a very ne ability to spot and respond to dangerous situations. As an adult, it may become important to evaluate whether or not its possible that one is over-responding to danger and threat. Perhaps the people in their adult life are not as threatening as the people in their childhood. One might consider whether or not their resources and abilities to cope as an adult open new and creative ways of responding to threat and anxiety. Anxious thoughts are future oriented and often predict catastrophe. Anxious thoughts often begin with, What if and end with a disastrous outcome. Anxious thoughts frequently include images of danger as well. For example, a man with a fear of public speaking may, before a talk, think, What if I stumble over my words? What if I forget my notes? What if people think Im a fool and dont know what I am talking about? He may have an image of himself standing frozen in front of the crowd. These thoughts are all about the future and predict a dire outcome. Signs and Symptoms of Stress Overload It is important to learn how to recognize when your stress levels are out of control or having an adverse effect. The signs and symptoms of stress overload can be almost anything. Stress affects the mind, body, and behavior in many ways, and everyone experiences stress differently. Three common ways that people respond when they are overwhelmed by stress are: 1. An angry or agitated stress response. You may feel heated, keyed-up, overly emotional, and unable to sit still. 2. A withdrawn or depressed stress response. You shut down, space out, and show very little energy or emotion. 3. Both a tens and frozen stress response. You freeze under pressure and feel like you cant do anything. You look paralyzed, but under the surface you may feel extremely agitated. The following lists some of the common warning signs and symptoms of stress. The more signs and symptoms you notice in yourself, the closer you might be to feeling stress overload.

Cognitive Symptoms:
Memory problems Inability or difculty concentrating Poor judgment Seeing only the negative Anxious, racing, or ruminating thoughts Constant worrying

Emotional Symptoms:
Moodiness Irritability or short-tempered Agitation, inability to relax Feeling overwhelmed Sense of loneliness or isolation Depression or general unhappiness Physical Symptoms:
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Aches and pains, muscle tension Diarrhea or constipation Nausea, dizziness, or butteries in the stomach Chest pain or rapid heartbeat Loss of sex drive Frequent colds Shallow breathing and sweating Behavioral Symptoms: Eating more or less Sleeping too much or too little Isolating yourself from others Procrastinating or neglecting responsibilities Using alcohol, cigarettes, or drugs to relax Nervous habits (nail biting, pacing)

Keep in mind that the signs and symptoms of stress also can be caused by other psychological and medical problems. If youre experiencing any of the warning signs of stress, its important to see a doctor for an evaluation. Your doctor can help you determine whether or not your symptoms are stress related. Effects of Stress Stress are difficult for professionals to dene because it is a highly subjective phenomenon that differs for each of us. Things that are distressful for some individuals can be pleasurable for others. We also respond to stress differently. Some people blush, some eat more while others grow pale or eat less. There are numerous physical as well as emotional responses as illustrated by the following list of 50 common signs and symptoms of stress. 50 Common Signs and Symptoms of Stress & Stress Management1. Frequent headaches, jaw clenching or pain 2. Gritting, grinding teeth 3. Stuttering or stammering 4. Tremors, trembling of lips, hands 5. Neck ache, back pain, muscle spasms 6. Light headedness, faintness, dizziness 7. Ringing in the ears 8. Frequent blushing, sweating 9. Dry mouth, problems swallowing 10. Cold or sweaty hands, feet 11. Frequent colds, infections 12. Rashes, itching, hives, goose bumps 13. Unexplained or frequent allergy attacks 14. Heartburn, stomach pain, nausea 15. Excess belching, atulence 16. Constipation, diarrhea 17. Difculty breathing, sighing 18. Sudden attacks of panic 19. Chest pain, palpitations 20. Frequent urination
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21. Low sexual drive or performance 22. Excess anxiety, worry, guilt, nervousness 23. Increased anger, frustration, hostility 24. Depression, frequent or intense mood swings 25. Increased or decreased appetite 26. Insomnia, nightmares, disturbing dreams 27. Difculty concentrating, racing thoughts 28. Trouble learning new information 29. Forgetfulness, disorganization, confusion 30. Difculty in making decisions 31. Feeling overwhelmed 32. Frequent crying spells or suicidal thoughts 33. Feelings of loneliness or worthlessness 34. Little interest in appearance, punctuality 35. Nervous habits, feet tapping, dgeting 36. Increased frustration, irritability 37. Overreaction to petty annoyances 38. Increased number of minor accidents 39. Obsessive/compulsive behaviors 40. Reduced work productivity 41. Lies or excuses to cover up poor work 42. Rapid or mumbled speech 43. Excessive defensiveness or suspiciousness 44. Problems with communication 45. Social withdrawal or isolation 46. Constant tiredness, weakness, fatigue 47. Frequent use of over-the-counter drugs 48. Weight gain or loss without diet 49. Increased smoking, alcohol, or drug use 50. Excessive gambling or impulse buying Physical or mental stresses may cause physical illness as well as mental or emotional problems. Here are the parts of the body affected by stress:

Hair:
High stress levels may cause excessive hair loss and some forms of baldness.

Muscles:
Spasmodic pains in the neck and shoulders, musculoskeletal aches, lower back pain, and various minor muscular twitches and nervous tics are more noticeable under stress.

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Digestive tract:
Stress can cause or aggravate diseases of the digestive tract including gastritis, stomach and duodenal ulcers, ulcerative colitis, and irritable colon.

Skin:
Some individuals react to stress with outbreaks of skin problems such as eczema and psoriasis. Reproductive organs: Stress affects the reproductive system causing menstrual disorders and recurrent. There are numerous emotional and physical disorders that have been linked to stress including depression, anxiety, heart attacks, stroke, hypertension, immune system disturbances that increase susceptibility to infections, a host of viral linked disorders ranging from the common cold to herpes to certain cancers, as well as autoimmune diseases like rheumatoid arthritis and multiple sclerosis. In addition, stress can have direct effects on the skin (rashes, hives, atopic dermatitis), the gastrointestinal system (GERD, peptic ulcer, irritable bowel syndrome, ulcerative colitis) and can contribute to insomnia and degenerative neurological disorders like Parkinsons disease. In fact, it is hard to think of any disease in which stress cannot play an aggravating role or any part of the body that is not affected (see Effects of Stress on the Body diagram). This list will undoubtedly grow as the extensive ramications of stress are increasingly being appreciated. Questions to Consider When Assessing for Stress: How do you know when you are stressed? Where do you feel stress in your body? What do you notice about your body, thoughts, and feelings when things are difficult? How do you behave when you are feeling stressed out? How do you react negatively or proactively to stress? How do you currently cope with stress? Do you (answer O for often. S for sometimes, or R for rarely or never) __ regret being angry or short-tempered with others? __ feel like your emotions are getting the best of you? __ use alcohol, cigarettes, or drugs to cope with stress (prescription, counter, or street drugs)? __ have sleep problems (either sleep too much or not getting enough restful sleep)? __ feel like things are overwhelming or out of control? __ laugh or smile less than you used to? __ yell, cry, or withdraw a lot? __ feel sad, disappointed, or worried? __ eat too much or too little when you are stressed? __ feel that you are not in control of your life? __ have trouble letting go of things that are bothering you? __ blame yourself or think that nothing goes right?
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If you have answered often or sometimes to four or more of these questions, it may be time to address your stress.

The Stress Response


The groundwork for the modern meaning of stress was laid by Dr. Walter B. Cannon, a physiologist at Harvard almost 100 years ago. He was the rst to describe the ght or ight response as a series of involuntary physiological and biochemical changes that prepare you to deal with threats of danger. This response was critical to the survival of primitive humankind when requiring quick bursts of energy to ght or ee predators such as the saber-toothed tiger. Hans Selye, the rst major researcher on stress, was able to trace what happens in your body during the ght or ight response. He found that any problem, real or imagined, could cause the cerebral cortex (the thinking part of the brain) to send an alarm to the hypothalamus (the main switch for the stress response, located in the midbrain). The hypothalamus then stimulates the sympathetic nervous system to make a series of changes in your body. Your heart rate, breathing rate, muscle tension, metabolism, and blood pressure all increase. Your hands and feet get cold as blood is directed away from your extremities and digestive system into the larger muscles that can help you ght or run. You experience butteries in your stomach. Your diaphragm locks. Your pupils dilate to sharpen your vision and your hearing becomes more acute. While all of this is going on, something else happens that can have long-term negative effects if left unchecked. Your adrenal glands start to secrete corticoids (adrenaline, epinephrine, and norepinephrine), which inhibit digestion, reproduction, growth, and tissue repair and the responses of your immune and inammatory systems. In other words, some very important functions that keep your body healthy begin to shut down. The stress response is useful and can be necessary in times of emergency, but the frequent or unrelenting triggering of the stress response in our modern life without a balancing relaxation response can contribute to a number of illnesses and symptoms. The same mechanism that turned the stress response on can turn it off. This is called the Relaxation Response. As soon as you decide that a situation is no longer dangerous, your brain stops sending emergency signals to your brain stem, which in turn ceases to send panic messages to your nervous system. Minutes after the danger signals stop, the ight or ght response burns out. Your metabolism, heart rate, breathing rate, muscle tension, and blood pressure all return to their normal levels. Many professionals suggest that you can use your mind to change your physiology for the better, and improve your health by using the natural restorative process called the Relaxation Response.

The Relaxation Response


In the late 1960s, at Harvard Medical School, where Walter B. Cannon performed ght or ight experiments 50 years earlier, Herbert Benson, M.D. found that there was a counterbalancing mechanism to the stress response. Just as stimulating an area of the hypothalamus can cause the stress response, activating other areas of the brain results in its reduction. He dened this opposite state the relaxation response. The relaxation response is

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a physical state of deep rest that changes the physical and emotional responses to stress. When eliciting the relaxation response:

Your metabolism decreases Your heart beats slower and your muscles relax Your breathing becomes slower Your blood pressure decreases You return to a calmer state of being. If practiced regularly, it can have lasting effects.

Eliciting the Relaxation Response


Elicitation of the relaxation response is actually quite easy. There are two essential steps: 1. Repetition of a word, sound, phrase, prayer, or muscular activity. 2. Passive disregard of everyday thoughts that inevitably come to mind and the return to your repetition. The following is the generic technique that elicits the relaxation response: Pick a focus word, short phrase, or prayer that is rmly rooted in your belief system, such as one, peace, The Lord is my Shepard, Hail Mary full of grace, or Shalom. Sit quietly in a comfortable position. Close your eyes. Relax your muscles, progressing from your feet to your calves, thighs, abdomen, shoulders, head, and neck. Breathe slowly and naturally, and as you do, say your focus word, sound, phrase, or prayer silently to yourself as you exhale. Assume a passive attitude. Dont worry about how well youre doing. When other thoughts come to mind, simply say to yourself, Oh well, and gently return to your repetition. Continue for ten to twenty minutes. Do not stand immediately. Continue sitting quietly for a minute or so, allowing other thoughts to return. Then open your eyes and sit for another minute before rising. Practice the technique once or twice daily (e.g., before breakfast and after dinner). Regular elicitation of the relaxation response has been scientically proven to be an effective treatment for a wide range of stress-related disorders. In fact, to the extent that any disease is caused or made worse by stress, the relaxation response can help. Other techniques for evoking the relaxation response are: Mindfulness Meditation Progressive Muscle Relaxation
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Deep Breathing Imagery Self-Massage

Stress Relieving Techniques Mindfulness


Meditation that cultivates mindfulness can be particularly effective at reducing stress, anxiety, depression, and other negative emotions. Mindfulness is the quality of being fully engaged in the present moment, without over-thinking or analyzing the experience. Rather than worrying about the future or dwelling on the past, mindfulness meditation switches the focus on what is happening right now. Mindfulness meditation is not equal to zoning out. It takes effort to maintain your concentration and to bring it back to the present moment when your mind wanders or you start to drift off. But with regular practice, mindfulness strengthens the areas of the brain associated with joy and relaxation. Mindfulness provides a potentially powerful antidote to the common causes of daily stress such as time pressure, distraction, agitation, and interpersonal conicts.

How to do a Mindfulness Exercise


Find a comfortable place to sit. It can be on a chair or on the oor, but do not slump or slouch. Keep your posture straight but relaxed, making sure you are not rigid or stiff. Focus on your breathing. Concentrate your attention completely on your breathing. Become aware of the sensations inside your air passages as the air enters the nose. Just become aware of that feeling as your breath goes in and out. Do not attempt to inuence or check your breathing; just let it happen naturally. Marvel at the quality and precision of internal sensations that are normally ignored. Wonder at how deeply you can sense the air inside you. Just allow yourself time to be aware of the air going in and out, nothing else. Keep your mind on your breathing; become your breathing. When thoughts come into your mind, thats o.k. Just examine the thoughts for what they are, as if they were some strange animal that wandered into your sight. When these thoughts come into your mind, allow them to wander off on their own and wish them well on their way. Do not get involved in the thought. Just notice that it is there and return your focus to your breathing. Treat each thought as a guest. When a thought or feeling arises, simply observe and acknowledge it. There is no need to interpret it or to use it. You might wonder where it came from, what caused it to surface now, what purpose it serves. Notice it like a precious jewel, turning it this way and that. If you feel yourself drifting away on a thought then just return and refocus on your breathing. Use your breathing as the anchor for your mindfulness.
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Stay in the moment as long as you can. Continue to focus on your breathing. Aim to clear your mind completely for 5 minutes. With practice you will be able to extend the time to twenty minutes or more. Notice the repeating thoughts. As you progress you will come to recognize that the same thoughts are appearing, over and over, even in your calmest moments. Notice them and let them pass by, returning your attention to your breath. The following mindfulness meditation techniques can also be helpful for stress relief. Body Scan Body scanning promotes mindfulness by focusing your attention on various parts of your body. Like progressive muscle relaxation, you can start with your feet and work your way up. However, instead of tensing and relaxing your muscles, you simply focus on the way each part of your body feels, noticing any sensations without labeling then as good or bad. Walking Meditation You dont have to be seated or still to practice mindfulness. In walking meditation, mindfulness involves being focused on the physicality of each step; the sensation of your feet touching the ground; the rhythm of your breath while moving, and feeling the wind against your face. Mindful Eating If you reach for food when you feel stressed, or you gulp your meals down in a rush, try eating mindfully. Sit down at the table and focus your full attention on the meal. This means no T.V., reading the newspaper, or eating on the run. Eat slowly, taking time to concentrate on each bite, noticing the texture and taste of the food.

A Sample Meditation Exercise


When you practice meditation at home, you will need to choose a quiet place where you will not be disturbed. If you wish you may sit cross-legged on a cushion on the oor, you may kneel, or sit in a chair with your back straight. You should feel comfortable, but not so comfortable that you fall asleep. While practicing mindfulness, it is important to stay alert. Remain seated in your chair. Sit with your back straight, feet at on the oor, hands in your lap. Now close your eyes.

Just breathe normally through your nose. As you continue breathing normally through your nose, begin to focus your attention on the sensations in and around your nostrils, and on your upper lip just below your nostrils, that are caused by the breath passing in and out. You might feel a slight tickle, or a feeling of warmth or coolness, or heaviness or lightness. Just keep your concentration xed there. This area is your anchor; the place you will always return to. Observe the changing sensations you experience in that area as the breath passes over your anchor.

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At the beginning of every breath, try noticing everything you can about the sensations caused by just that one breath. Do the same for the next breath, just one breath at a time. If thoughts arise, as they most certainly will, gently but rmly bring your awareness back to your anchor and remain focused on the in an out breath, one breath at a time. (Pause for a few seconds). Again, focus all of your attention on the changing sensations around your nose and upper lip that are caused by the breath as it goes in and out. Notice whether the breath is long or short. Does the air pass through one or both nostrils? Is the air cool or warm? If your mind wanders again, just note, mind wandered away and immediately return it to your anchor. It is the minds nature to wander and your job to train it, so just keep bringing it back. Gently but rmly bring it back. If you are having difculty bringing it back, you can try counting your breaths, just up to 10. Continue focusing on the in and out breaths for another four minutes. I will let you know when the time is up. Following the meditation exercise ask yourself these questions: Open your eyes. How was that for you? Were you able to keep your attention focused on your anchor? Could you experience your breath? Where did you feel it? What sensations did you feel? Did you experience the wandering mind? It is very persistent isnt it? Can you see how the wandering mind might get you into trouble if you are not aware of where it has wandered off to? Were you able to bring your attention back to your anchor each time it has wandered away? It takes a lot of practice doesnt it? vaginal infections in women and impotence and premature ejaculation in men.

Lungs:
High levels of mental or emotional stress adversely affect individuals with asthmatic conditions.

Heart:
Cardiovascular disease and hypertension are linked to accumulated stress.

Brain:
Stress triggers mental and emotional problems such as insomnia, headaches, personality changes, irritability, anxiety, and depression.

Mouth:
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Mouth ulcers and excessive dryness are often symptoms of stress.

Ten Simple Ways You Can Practice Mindfulness Each Day:


1. As you awaken in the morning, bring your attention to your breathing. Instead of letting your mind spin off into yesterday or today, take mindful breaths. Focus on your breathing, and sense the effects of breathing throughout your body. 2. Instead of hurrying to your usual routine, slow down and enjoy something special about the morning; a ower that bloomed, the sound of the birds, the wind in the trees. 3. On the way to work or school, pay attention to how you walk, drive or ride the transit. Take some deep breaths, relaxing throughout your body. 4. When stopped at a red light, pay attention to your breathing and enjoy the landscape around you. 5. When you arrive at your destination, take a few moments to orient yourself. Breathe consciously and calmly, relax your body, then begin. 6. When sitting at your desk or keyboard, become aware of the subtle signs of the physical tension and take a break or walk around. 7. Use the repetitive events of the day (the ringing telephone, a knock at the door, walking down the hall) as cues for a mini-relaxation. 8. Walk mindfully to your car or bus. Can you see and appreciate something new in the environment? Can you enjoy walking without rushing? 9. As you return home, consciously make the transition into your home environment. If possible, after greeting your family or housemates, give yourself a few minutes alone to ease the transition. 10. As you go to sleep, let go of today and tomorrow. Take some slow, mindful deep breaths. By following the main elements of mindfulness, cBy following the main elements of mindfulness, combining awareness of your breath and with focusing on the activity at hand, you will be able toe experience every moment as fully as possible. Relax in a Hurry Minirelaxation exercises help reduce anxiety and tension immediately. You can do them with your eyes open or closed. You can do them anywhere, any time, and no one will know that you are doing them. Some good times to do a mini are when you are: Stuck in trafc Put on hold during a phone call In your doctors waiting room Someone says something that upsets you Waiting for a phone call Sitting in a dentists chair
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Feeling overwhelmed by what you need to accomplish in the near future Standing in line In pain Minis are most benecial for people who elicit the relaxation response on a regular basis. However, they can make anyone feel refreshed, calmer, and better able to concentrate. The basic method for doing a Mini is quite simple: Put your hand just below your navel. Take a deep breath, bringing the air in through your nose and through your mouth. You should feel your stomach rising about an inch as you breathe in, and falling about an inch as you breathe out. This is diaphragmatic breathing. If this is difcult for you, lie on your back or on your stomach, where you will be more aware of your breathing pattern. Remember to relax your stomach muscles. Here are some variations:

Mini Version 1
Count very slowly to yourself from 10 down to zero, one number for each breath. With the rst diaphragmatic breath, you say 10 to yourself, the next breath, you say nine, etc. If you start feeling light-headed or dizzy, slow down the counting. When you get to zero, see how you are feeling. If you are feeling better, great! If not, try doing it again.

Mini Version 2
As you inhale, count very slowly up to four. As you exhale, count slowly back down to one. Thus, as you inhale, you say to yourself, one, two, three, four. As you exhale, you say to yourself, four, three, two, one. Do this several times.

Mini Version 3
After each inhalation, pause for a few seconds. After you exhale, pause again for a few seconds. Do this for several breaths. Relax Your Body at Work One of the most common questions asked about stress is, What can I do to de-stress during a busy day? Fortunately, there is something you can do for yourself when you need to release tension and stiffness or simply refocus your mind. The following body-centered exercises work well in an ofce setting, as all you need to do is sit forward on a chair with your feet at on the oor. You may increase the number of repetitions, as your body grows stronger and more exible. Take a few minutes at the end of your exercise to sit comfortably, noticing your breath and releasing tension with each exhalation. Youll be ready to return to work feeling more comfortable and refreshed.

OBJECTIVE
To find out the importance of stress management over the organization To identify the key factors of stress over the employees
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To identify key strategies adopted by Big Bazaar to handle Stress man

CHAPTER-2
ORGANIZATION PROFILE

Future Group:
Future Group, led by its founder and Group CEO, Mr. Kishore Biyani, is one of Indias leading business houses with multiple businesses spanning across the consumption space. While retail forms the core business activity of Future Group, group subsidiaries are presenting consumer finance, capital, insurance, leisure and entertainment, brand development, retail real estate development, retail media and logistics. Led by its flagship enterprise, Pantaloons Retail, the group operates over 12 million square feet of retail space in 71 cities and towns and 65 rural locations across India. Headquartered in Mumbai (Bombay), Pantaloon Retail employs around 35,000 people and is listed on the Indian stock exchanges. The company follows a multi-format retail strategy that captures almost the entire consumption basket of Indian customers. In the lifestyle segment, the group operates Pantaloons, a fashion retail chain and Central, a chain of seamless malls. In the value segment, its marquee brand, Big Bazaar is a hypermarket format that combines the look, touch and feel of Indian bazaars with the choice and convenience of modern retail. In 2008, Big Bazaar opened its 100th store, marking the fastest ever organic expansion of hypermarket. The first set of Big Bazaar stores opened in 2001 in Kolkata, Hyderabad and Bangalore. The groups specialty retail formats include, books and music chain, Depot, sportswear retailer, Planet Sports, electronics retailer, Ezone, home improvement chain, Home Town and rural retail chain, Aadhar, among others. It also operates popular shopping portal, futurebazaar.com. Future Capital Holdings, the groups financial arm provides investment advisory to assets worth over $1 billion that are being invested in consumer brands and companies, real estate, hotels and logistics. It also operates a consumer finance arm with branches in 150 locations. Other group companies include, Future Generali, the groups insurance venture in partnership with Italys Generali Group, Future Brands, a brand development and IPR company, Future Logistics, providing logistics and distribution solutions to group companies and business partners and Future Media, a retail media initiative. The groups presence in Leisure & Entertainment segment is led through, Mumbai-based listed company Galaxy Entertainment Limited. Galaxy leading leisure chains, Sports Bar and Bowling Co. And family entertainment centers, F123. Through its partner company, Blue Foods the group operates around 100 restaurants and food courts through brands like Bombay Blues, Spaghetti Kitchen, Noodle Bar, The Spoon, Copper Chimney and Gelato. Future
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Groups joint venture partners include, US-based stationery products retailer, Staples and Middle East-based Axiom Communications. Future Group believes in developing strong insights on Indian consumers and building businesses based on Indian ideas, as espoused in the group score value of Indianness. The groups corporate credo is, Rewrite rules, Retain values.

Board of Directors:
Mr. Kishore Biyani, Managing Director Kishore Biyani is the Managing Director of Pantaloon Retail (India) Limited and the Group Chief Executive Officer of Future Group. Mr. Gopikishan Biyani, Whole time Director Gopikishan Biyani is a commerce graduate and has more than twenty years of experience in the textile business. Mr. Rakesh Biyani, Whole time Director Rakesh Biyani is a commerce graduate and has been actively involved in category management; retail stores operations, IT and exports. He has been instrumental in the implementation of the various new retail formats. Mr. Vijay Biyani, Whole time Director Vijay Biyani has more than twenty years of experience in manufacturing, textiles and retail industry and has been actively involved in the financial, audit and corporate governance related issues within the company. Mr. Vijay Kumar Chopra, Independent Director V.K.Chopra is a fellow member of The Institute of Chartered Accountants of India (ICAI) by profession and is a Certified Associate of Indian Institute of Bankers (CAIIB).His banking career spans over 31 years and he has served senior management positions in Central Bank of India, Oriental Bank of Commerce, SIDBI, Corporation Bank and SBI. Mr. Shailesh Haribhakti, Independent Director Shri Shailesh Haribhakti is a Chartered Accountant, Cost Accountant, and a Certified Internal Auditor. He is the Deputy Managing Partner of Haribhakti & Co., Chartered Accountants and past president of Indian merchant Chambers. He is on the Board of several Public Limited Companies, including Indian Petrochemicals Corporation Ltd.,Ambuja Cement Eastern Ltd. etc. He is on the Board of Company since June 1, 1999. Mr. S Doreswamy, Independent Director S. Doreswamy is a former Chairman and Managing Director of Central Bank of India and serves on the board of DSP Merrill Lynch Trustee Co and Ceat Limited among others.
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Dr. D O Koshy, Independent Director Dr. Darlie Koshy, a PhD from IIT Delhi and rank holder in MBA headed NID (Ministry of Commerce, GOI) as Director for 2 terms of office prior to which he was the founding Chairperson of Fashion Management at the National Institute of Fashion Technology(Ministry of Textiles, GOI). Ms. Bala Deshpande, Independent Director Bala Deshpande, is Independent Director, Pantaloon Retail (India) Ltd. and also serveson the boards of Deccan Aviation, Nagarjuna Construction, Welspun India and Indus League Clothing Ltd, among others. Mr. Anil Harish, Independent Director Anil Harish is the partner of DM Harish & Co. Associates & Solicitors and an LLMfrom University of Miami. He also serves on the board of Mahindra Gesco, Unitech, IndusInd Bank and Hinduja TMT, among others. Major Milestones 1987 Company incorporated as Manz Wear Private Limited. Launch of Pantaloons trouser, Indias first formal trouser brand. 1991 Launch of BARE, the Indian jeans brand. 1992 Initial public offer (IPO) was made in the month of May. 1994 The Pantaloon Shoppe exclusive menswear store in franchisee format launched across the nation. The company starts the distribution of branded garments through multi-brand retail outlets across the nation. 1995 John Miller Formal shirt brand launched. 1997 Company enters modern retail with the launch of the first 8000 square feet store, Pantaloons in Kolkata. 2001 Three Big Bazaar stores launched within a span of 22 days in Kolkata, Bangalore and Hyderabad.
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2002 Food Bazaar, the supermarket chain is launched. 2004 Central - Indias first seamless mall is launched in Bangalore. 2005 Group moves beyond retail, acquires stakes in Galaxy Entertainment, IndusLeague Clothing and Planet Retail. Sets up Indias first real estate investment fund Kshitij to build a chain of shopping malls. 2006 Future Capital Holdings, the companys financial is formed to manage over $1.5 billion in real estate, private equity and retail infrastructure funds. Plans forays into retailing of consumer finance products. Home Town, a home building and improvement products retail chain is launched along with consumer durables format, Ezone and furniture chain, FurnitureBazaar.Future Group enters into joint venture agreements to launch insurance products with Italian insurance major, Generali.Forms joint ventures with US office stationery retailer, Staples. 2007 Future Group crosses $1 billion turnover mark.Specialised companies in retail media, logistics, IPR and brand development and retail-led technology services become operational. Pantaloon Retail wins the International Retailer of the Year at US-based National Retail Federation convention in New York and Emerging Retailer of the Year award at the World Retail Congress held in Barcelona.Futurebazaar.com becomes Indias most popular shopping portal. 2008 Future Capital Holdings becomes the second group company to make a successful Initial Public Offering in the Indian capital markets. Big Bazaar crosses the 100-store mark, marking one of the fastest ever expansion of a hypermarket format anywhere in the world. Total operational retail space crosses 10 million square feet mark. Future Group acquires rural retail chain, Aadhar present in 65 rural locations.

Businesses:
Future Group has a number of businesses across the retail, financial and service industries. [2]

Financial:
Future Capital Holdings Future Generali Future Ventures
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Services:
Future Innovercity Future Supply Chains Future Brands

Big Bazaar

Joint Venture Partnerships: Generali Group:


Generali is a European insurance company.

Staples Inc:
Staples Inc. is a United States based office supply retailer.

Celio:
French fashion wear maker

Clark;
C&J Clark International Ltd. is a UK-based footwear and accessories retailer. The Future Group has entered into a 50:50 joint-venture (JV) to form 'Clarks Future Footwear Ltd.'. The JV launched its first (1,600 sq ft.) stand-alone store in Connaught Place, Delhi on 19 April 2011. The brand seeks to gain a share of the premium segment in this category.

-Overview:-

Every day, Future Group brings multiple products, opportunities and services to millions of customers in India. Through over 15 million square feet of retail space, we serve customers in 85 cities and 60 rural locations across the country. Most of all, we help India shop, save and realize dreams and aspirations to live a better quality of life every day. Future Group understands the soul of Indian consumers. As one of Indias retail pioneers with multiple retail formats, we connect a diverse and passionate community of Indian buyers, sellers and businesses. The collective impact on business is staggering: Around 220 million customers walk into our stores each year and choose products and services supplied by over 30,000 small, medium and large entrepreneurs and manufacturers from across India. And this number is set to grow.
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Future Group employs 35,000 people directly from every section of our society. We source our supplies from enterprises across the country, creating fresh employment, impacting livelihoods, empowering local communities and fostering mutual growth. We believe in the Indian dream and have aligned our business practices to our larger objective of being a premier catalyst in Indias consumption-led growth story. Working towards this end, we are ushering positive socio-economic changes in communities to help the Indian dream fly high and the Sone Ki Chidiya soar once again. This approach remains embedded in our ethos even as we rapidly expand our footprints deeper into India.

Key Group Companies: Retail:

Pantaloons - Fresh fashion store

BIG Bazaar - Hypermarket chain

Food Bazaar - Supermarket chain

eZone - Electronics superstore

HomeTown - Home improvement and building materials store

Central - Seamless department store

Planet Sports - Sportswear retailer


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Aadhar - Rural retail chain

KBs Fairprice - Urban low-frills neighbourhood store

Futurebazaar.com - Shopping portal

Services:
While retail forms the core business activity of Future Group, group subsidiaries are present in leisure and entertainment, brand development, retail real estate development, retail media and logistics. Some of our other businesses include, mobile telephony brand, T24, operated in association with Tata Teleservices, a supply chain and logistics Infrastructure Company, and a company engaged in providing educational and training services through three Future Innoversity campuses in Ahmadabad, Bangalore and Kolkata.

Finance:
In the financial space, our group companies offer consumer finance and insurance to customers, as well as corporate loans and equity investments to companies engaged in consumer businesses.

Group vision, mission and core value 1. Group Vision Future Group shall deliver Everything, Everywhere, Every time for Every Indian Consumer in the most profitable manner. 2. Group Mission We share the vision and belief that our customers and stakeholders shall be served only by creating and executing future scenarios in the consumption space leading to economic development. We will be the trendsetters in evolving delivery formats, creating retail realty, making consumption affordable for all customer segments for classes and for masses. We shall infuse Indian brands with confidence and renewed ambition. We shall be efficient, cost- conscious and committed to quality in whatever we do.
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We shall ensure that our positive attitude, sincerity, humility and united determination shall be the driving force to make us successful. 3. Core Values Indianness: confidence in ourselves. Leadership: to be a leader, both in thought and business. Respect & Humility: to respect every individual and be humble in our conduct. Introspection: leading to purposeful thinking. Openness: to be open and receptive to new ideas, knowledge and information. Valuing and Nurturing Relationships: to build long term relationships. Simplicity & Positivity: Simplicity and positivity in our thought, business and action. Adaptability: to be flexible and adaptable, to meet challenges. Flow: to respect and understand the universal laws of nature.

CHAPTER-3 RESEARCH METHODOLOGY The purpose of research is to discover answers to the questions through the application of scientific procedures. The main aim of research is to find out the truth which is hidden and which has not been discovered as yet. Though each research study has its own specific purpose, we may think of research objectives as falling into a number of following broad categories. To gain familiarity with a phenomenon or to achieve new insights into it. To portray accurately the characteristics of a particular individual, situation or a group. To determine the frequency with which something occurs or with which it is associated with something else. Research methodology is a way to systematically solve the research problem. It may be understood as a science of studying how research is done scientifically. In it we study the various steps that are generally adopted by a researcher in studying his research problem along with the logic behind them. Research methodology has many dimensions and research methods do constitute a part of the research methodology. The scope of research methodology is wider than that of research methods. Thus, when we talk of research methodology we not only talk of the research methods but also consider the logic behind the methods we use in the context of our research study and explain why we are using a particular method or technique and why we are not using others so that research results are capable of being evaluated either by the researcher himself or by others. Why a research study has been undertaken, what data have been collected and what particular method has been adopted, why particular technique of analyzing data has been used
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1) 2) 3)

1)

and a host of similar other question are usually answered when we talk of research methodology concerning a research problem or study. Research Process: A brief description of the research process is stated below: Formulating the research problem: At the very outset the researcher must single out the problem he wants to study, i.e. that is he must decide the general area of interest or aspect of a subject matter that he would like to inquire into. Initially the problem may be stated in a broad general way and then the ambiguities, if any, relating to the problem be resolved. Then the feasibility of a particular solution has to be considered before a working formulation of the problem can be set up. In fact, formulation of the problem often follows a sequential pattern where a number of formulations are set up, each formulation more specific than the preceding one, each one phrased in more analytical terms, and each more realistic in terms of the available data and resources. In this research the problem that I have formulated is role and impact of foreign institutional investor on Indian capital market.

2) Extensive literature survey; Once the problem is formulated, a brief summary of it should be written down. At this juncture I have undertaken extensive literature survey connected with the problem. The earlier studies, which are similar to the study in hand have been carefully studied. 3) Development of the working hypothesis: After extensive literature survey, researcher should state in clear terms the working hypothesis or hypotheses. Working hypothesis is tentative assumption made in order to draw out and test its logical or empirical consequences. The manner in which research hypothesis are developed is particularly important since they provide the focal point for research. They also affect the manner in which tests must be conducted in the analysis of the data and indirectly the quality of data, which is required for the analysis. 4) Preparing the research design: The research problem having been formulated in clear-cut terms, the researcher will be required to prepare a research design i.e. he will have to state the conceptual structure within which research would be conducted. In other words the function of research design is to provide for the collection of relevant evidence with minimal expenditure of effort, time and money.The preparation of the research design, involves usually the consideration of the following: 1. The means of obtaining the information: 2. The availability and skills of the researcher and his staff; 3. Explanation of the way in which selected means of obtaining information will be organized and the reasoning leading to the selection; 4.The time available for research; andThe cost factor relating to research. 5) Determining sample design:

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All the items under consideration in any field of inquiry constitute a universe or population. Quite often we select only a few items from the universe for our study purposes. The items so selected constitute what is technically called a sample. The researcher must decide the way of selecting a sample or what is popularly known as the sample design. In other words, a sample design is a definite plan determined before any data are actually collected for obtaining a sample from a given population 6) Collecting the data In dealing with any real life problem it becomes necessary to collect data that are appropriate. There are several ways of collecting the appropriate data. Primary data can be collected either through experiment or through survey.but in case of survey; data can be collected by any one of the following ways: a) By observation. b) Through personal interview. c) Through telephone interview. d) By mailing of questionnaires. e) Through schedules. The researcher should select one of these methods of collecting the data taking into consideration the nature of investigation, objective and scope of the inquiry. 7) Execution of the project Execution of the project is a very important step in the research process. The researcher should see that the project is executed in a systematic manner and in time. A careful watch should be kept for unanticipated factors in order to keep the survey as much realistic as possible. 8) Analysis of the data After the data have been collected, the researcher turns to the task of analyzing them.the analysis of data requires a number of closely related operations such as establishment of categories, the application of these categories to raw data through coding, tabulation and then drawing statistical inferences. Analysis work after tabulation is generally based on the computation of various percentages, coefficients, etc. in brief the researcher can analyse the collected data with the help of various statistical tools. 9) Hypothesis-testing After analyzing the data, the researcher is in a position to test the hypothesis, if any, he had formulated earlier. Do the facts support the hypothesis or they happen to be contrary? This is the usual question, which should be answered while testing the hypothesis. 10) Generalizations and interpretation If a hypothesis is tested and upheld several times, it may be possible for the researcher to arrive at generalization, i.e., to build a theory. As a matter of fact, the real value of research lies in its ability to arrive at certain generalization. Preparation of the report Finally the researcher has to prepare the report of what has been done by him. Writing of report must be done with great care keeping in view the following: In its preliminary pages the report should carry the title and data followed by acknowledgements and foreword.
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1)

2) 3)

Report should be written in a concise and objective style. Charts and illustrations in the main report should be used only if they present the information more clearly and forcibly. A. Research design: Descriptive Research B. Sampling design: 1. Sample unit: employees 1. Sample size: 50 2. Sampling technique: Non-probability convenience sampling 3. Sample area: Big Bazaar chaudhary mall near chaudhary modh. C. Data Collection 1. Sources: Primary data and secondary data 2. Tools: Questionnaire and Personal Interview D. Data Analysis 1. Statistical Tools/ Techniques: SPSS (factor analysis)

SWOT ANALYSIS OF BIG BAZAAR STRENGTH: 1. One of the largest retail sector co. in India. 2. Most widely recognized Indian brand symbol. 3. Customer centric. 4. Large network. 5. Experienced manpower. 6. Committed for better service.

WEAKNESS: 1. Most of the employees are not able to attract customers. 2. Lack of faith of customers on the products available.

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OPPORTUNITY: 1. Most recognized brand name. 2. Wide range of products. 3. World class range of services. 4. Computerized network throughout the country.

1. 2. 3. 4. 5. 6. 7.

THREATS: Competitive market. Unstable market. More competitors are coming. Customers are looking for greater value of money. Competitors are coming with new products. Continuous changes are taking place in the field of retail. Rules and regulations oh big bazaar are always changing.

6. FINDINGS Factor Analysis Descriptive Statistics Mean q1 q2 q3 q4 q5 q6 q7 q8 q9 q10 q11 q12 1.92 2.00 3.36 3.72 1.82 2.20 1.44 1.74 1.40 3.24 3.14 1.66 Std. Deviation .634 .535 .485 .454 .388 .700 .501 .723 .495 .716 .700 .479 Analysis N 50 50 50 50 50 50 50 50 50 50 50 50
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Descriptive Statistics Mean q1 q2 q3 q4 q5 q6 q7 q8 q9 q10 q11 q12 q13 1.92 2.00 3.36 3.72 1.82 2.20 1.44 1.74 1.40 3.24 3.14 1.66 2.50 Std. Deviation .634 .535 .485 .454 .388 .700 .501 .723 .495 .716 .700 .479 .505 Analysis N 50 50 50 50 50 50 50 50 50 50 50 50 50

Communalities Initial q1 q2 q3 q4 q5 q6 q7 q8 q9 q10 q11 q12 q13 1.000 1.000 1.000 1.000 1.000 1.000 1.000 1.000 1.000 1.000 1.000 1.000 1.000 Extraction .389 .637 .614 .653 .644 .493 .708 .762 .646 .709 .387 .614 .699

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Total Variance Explained Initial Eigenvalues Extraction Sums Squared Loadings of Rotation Sums of Squared Loadings

% of % of % of Componen Varianc Cumulative Varianc Cumulativ Varianc Cumulativ t Total e % Total e e% Total e e% 1 2 3 4 5 6 7 8 9 10 11 12 13 2.63 20.246 2 2.42 18.661 6 1.68 12.929 1 1.21 9.358 7 .995 7.653 .921 7.087 .856 6.581 .640 4.925 .526 4.049 .430 3.305 .319 2.455 .214 1.646 .144 1.105 20.246 38.907 51.836 61.194 68.847 75.934 82.515 87.440 91.489 94.794 97.249 98.895 100.000 Principal 2.63 20.246 2 2.42 18.661 6 1.68 12.929 1 1.21 9.358 7 20.246 38.907 51.836 61.194 2.58 19.912 9 2.37 18.277 6 1.53 11.826 7 1.45 11.179 3 19.912 38.188 50.014 61.194

Extraction Method: Component Analysis.

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Component Matrixa Component 1 q4 q5 q2 q13 q10 q7 .804 .721 .679 -.650 -.559 .111 2 -.081 .070 .359 .007 .445 .811 3 -.002 .345 .099 .496 .382 -.049 4 .019 -.007 -.190 .176 -.228 -.190

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q12 q6 q3 q11 q9 q1 q8

.153 -.131 .178 -.069 .298 .249 .169

-.766 .667 .566 .042 -.115 .205 .148

.048 -.041 -.411 .616 .545 .443 .334

-.042 -.173 .307 .020 -.497 .298 .774

Rotated Component Matrixa Component 1 q4 q13 q2 q5 q10 q7 q12 q6 q9 q3 q11 q8 q1 .782 -.716 .705 .677 -.530 .186 .111 -.062 .305 .201 -.133 .022 .164 2 -.154 .015 .327 -.003 .520 .821 -.752 .698 -.051 .483 .026 -.038 .104 3 -.001 .302 .157 .281 .396 -.011 .139 .000 .740 -.564 .487 -.182 .173 4 .134 .310 .094 .327 .031 .001 -.129 -.050 -.051 .147 .362 .853 .567

Component Score Coefficient Matrix Component 1 2 3 4

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q1 q2 q3 q4 q5 q6 q7 q8 q9 q10 q11 q12 q13

.033 .279 .066 .296 .250 -.010 .086 -.051 .137 -.194 -.065 .043 -.295

.017 .152 .176 -.063 .000 .302 .355 -.082 .019 .230 .006 -.306 -.013

.068 .124 -.365 -.005 .169 .034 .032 -.206 .502 .273 .288 .074 .158

.374 -.016 .115 .057 .164 -.080 -.066 .633 -.125 -.017 .220 -.063 .239

Interpretation: Bartletts test of sphericity is significant at 5% thus sample size is appropriate and KMO value is o.451>0.05 therefore factor analysis is appropriate for analyzing the correlation matrix. Here 4 factors are extracted with eigen values >1 which accounts for 61.194% of the total variance Factor 1 explains the variance of 2.589 which is 19.912% of total variance of 13 variables, factor 2 explains a variance of 2.376 which is18.277% of the total variance, factor 3 explains the variance of 1.537 which is 11.82% of total variance, factor 4 explains the variance of 1.453 which is 11.179% of the total variance. The amount of variance accounted for by the factor is 61.194% and the remaining 9 together accounts for 38.806% of the total variance. Therefore, by the loss of 38.806% of information we can trust on these 4 factors. Factor name Mean Specific Factor loading attribution Factor 1: .2628 Q4, .296 Monetary & non Q13 .295 monetary stress Q2 .279 Q5 .250 Q10 .194

Factor 2: Stress buster

.07633

Q7 Q12 Q6 Q9

.086 .043 .010 .137


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Factor 3:

.0693

Distribution of work & programs Factor 4: .2715 Work condition & busy schedule

Q3 Q11 Q8 Q1

.006 .065 .051 .033

2. Inference On an average, respondents have given .2628 score to the factor 1. Therefore, respondents are neutral towards (factor 1 visibility and responsibility). Factor 2 has an average score of .0763. This implies respondents agree with (factor 2 status). Factor 3 has an average score of .0693. Factor 4 has an average score of .2715. Mean rating for the company is .1693. This implies that as whole respondents are satisfied with the company.

RECOMMENDATION

1. Clarify: Be sure each employee has a job description, and fully understands everything on it. If you are the employee, request a job description. Know WHO is responsible for a task, and WHAT the task is, and you will reduce workplace stress. 2. Control: Give employees as much control as possible, since control directly impacts reactions to high stress situations. An employee who is allowed, within reason, to control his or her workflow will be much more able to handle workplace stress. 3. Communicate: Make communication easy among workers. Employees and employers alike should be comfortable with conversations about positive and negative situations. Comfortable communication on small matters can lead to communication on workplace stress, thereby reducing the problem.

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4. Condition: Physical exercise is an essential recommendation to reduce workplace stress. If you are an employee, recommend this to your boss. If you are the boss, recommend it to employees. Then take action to be sure there is a TIME and a PLACE where exercise can take place. Research shows that stress can also lead to weight gain. 5. Counsel: Every employee, at whatever level in a company, should be counseled regarding the WHY of recommendations to reduce workplace stress. If everyone recognizes the impact of stress-related illness and injury on the bottom line, and realizes the impact of that on individual salaries, greater adherence can be expected to the first four recommendations to reduce workplace stress.

CONCLUSION Stress is very much prevalent in retail management. Moreover targets are given to their employees & they have to achieve that anyhow, so due to this they feel stressful & sometime depress. Beside this big bazaar took many steps to remove this stress form their employees by playing soft music, by providing security to them, give counseling to their employees, by giving appreciation for their work, organizing games for their employees etc. As we can see that in factor analysis both monetary & non monetary factors play important role & have high mean value, this is because some employees are interested in monetary factor like salary & status, but others are interested in non monetary factors like prestige & designation. Furthermore in stress buster employees want some time with their family & want more interaction with others by communicating, which gives them sense of belongingness. Moreover in distribution & work program employees need proper allocation of work, their role & responsibilities should be defined. And should provide proper training & development to them for their & company benefits. Despite this working condition should be appropriate so that employees can work effectively in organization & must give proper interval in between, as this is very important & have highest mean value & employees are much interested in these factors.

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LIMITATIONS OF RESEARCH STUDY:

While conducting research, at most care was taken to collect data in unprejudiced manner to make this study precise and truthful. But, due to certain unavoidable reasons, there are certain limitations which are as mentioned below. 1. Research was to be conducted maintaining the decorum of the company.

2. Supervisors were busy in their work and thus did not spare much time to respond openly to the questions asked. 3. Information and responses given by the respondents may be a biased due to several reasons.

4. Limited time span for carrying out study also restricted the research work.

5. As company is too large, as per their tactics and guiding principle employees were not ready to disclose confidential facets.

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REFERENCES

Coping with stress( CR Snyder) Newspapers International Journal of Stress Management http://en.wikipedia.org/wiki/Stress_(biology) http://www.helpguide.org/mental/stress_management_relief_coping.htm http://en.wikipedia.org/wiki/Stress_management http://www.businessballs.com/stressmanagement.htm

ANNEXURE Questionnaire Very Often Often Rarely Very Rarely Never

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1. How often do you say I am busy or I am having hard time at work place? 2. Do you feel time pressure to complete work?. 3. Do you feel lack of corporation in office? 4. Family problem causes stress? 5. Physical exercise & yoga reduce the stress? 6. Lack of communication causes stress? 7. Spending time with your family reduces stress? .8. Improving working conditions, reduces the stress? 9 . Rational allocation of work reduces the stress? 10. Financial motivation reduces the stress?

11. Training & Development programs help to cope-up with new technology reduces the stress? 12. Following safety precaution reduces the stress? 13. Do you feel that you are achieving less than you should which cause stress?

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Customer Interaction: Our business largely encourages a self-service culture among our customers. Everything Is well communicated and displayed in the store, and this helps the customers to shop on Their own. However, customers would still like to get help when they need from Somebody who is courteous, helpful & effective. Every customer interaction is an opportunity for us to contribute to the customers Satisfaction. The customer maybe looking for something specific, or have a question About our products, our store or our policies. Or the customer may just be looking around. Sometimes a customer could have dissatisfaction against our system, have experienced Some incident where we went wrong, or have a suggestion for us to improve. At all these times, effective and courteous interactions with all our customers go a long Way in ensuring the success of our store. An effective customer interaction is about Communication and problem solving. If we are able to provide a solution to them, we win A loyal customer for life. The following procedures have been put together to enable effective & courteous Customer interactions between staff from our various sections and customers walking into Our stores. Grooming: A well-groomed person is a pleasure to be around. There is a natural liking felt for such a person and a certain amount of respect also follows. Every person who is part of the Future Group family should strive to be seen as a well-groomed person. Especially all of us working in our stores The customers entering our stores are looking forward to a shopping experience that is easy, friendly and pleasant. They would like to shop in a place which is easy on their senses, and not offensive in any manner. Meeting well-groomed staff will definitely add to her pleasant experience. Hence, it is important that all our staff members come across as clean & neat in appearance & courteous in their behavior. The following standards, when maintained, will go a long way in ensuring that the in store experience for the customer is pleasant & enjoyable. These standards apply to all people working in-the-store including floor sales staff, floor supervisory staff, back-office staff, security & housekeeping personnel. Appearance Present a neat & clean appearance. Prescribed uniform(incl. shirt, trousers, shoes & socks) must be worn clean & Ironed. No stains, broken buttons, or loose thread on uniform.
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Shoes to be clean & polished. No sandals/slippers/sports shoes to be worn while on duty. Nails must be clean & cut. when in store premises, even during off-duty hours, a well dressed appearance Needs to be maintained Hair to be combed before commencing duty, never in front of customers.

Specifically for Men: Hair must be short, clean & tidy Incase of long hair, it must be tied Must be clean-shaven Incase of beards/moustaches, must be trimmed, neat & tidy Earrings & bracelets not to be worn on the floor Only black socks & black belts are allowed

Specifically for Women: Long hair must be tied No flowers on the head No bright colored nail polish Minimum, non-flashy jeweler can be worn Dangling earrings, noisy anklets & bangles must not be worn on the floor Only very light make-up to be applied (lipstick of very light shades only) Socks & belts, if worn, must be black in color. Personal Hygiene Hands to be clean at all times Body odor & bad breath to be under control as they are offensive to the Customer. Chewing gum / eating are not allowed on the floor. Presenting Self Straight & upright posture to be maintained Slouching on the floor to be avoided Hands in pockets & hands on the hips is not courteous to the customer & hence to be avoided. Cell phones are to be carried on the floor only by employees duly authorized by Area Manager with a written permission. However, the use of cell phones is strictly prohibited while interacting with the customers on shop floor.
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Dress Code / Uniform Besides being trained and competent, it is important for staff to be properly groomed and presentable at all times at work. The Uniforms provided play a major role in the same. Personnel in Band 2 and above to be in prescribed uniform, without exception During working hours, entire store staff to be in complete prescribed uniform (includes shirts/t-shirt, trousers, socks & shoes, belt & ID card, gloves for staff handling edible foodstuff and caps for staff at Your Kitchen & Live Bakery) The Store HR will issue Uniforms to all staff & will provide the following sets of uniforms to each employee: Frontline staff Band 1 Co-coordinators: 3 shirts/t-shirts (BB Shirt/ FB T-shirt), 2 pairs of black trousers and 1 pair of formal black shoes every year. Winter wear, for stores in the zones where applicable 2 jerseys every 2 years. Store Management Band 2 & above: 3 Yarn-dyed-stripes Shirt and 2 Navy Blue trousers (both with Future Group logo) every year. Winter wear 2 Navy blue jerseys every 2 years.

Flexi & Part timers will be provided with company apron/appropriate clothing as decided. Promoters & SIS Staff : either Brand uniforms or standard Store Uniforms with their Brand logo or prescribed dress code Security & Housekeeping staff to wear uniforms as provided by their employers i.e. Contract agency as per agreement with us. Replacement of Uniforms Replacement of uniforms will be done by Store-HR, in case of: Defect and / or damage Mismatch with indented size Wear-and-tear ( Store HR to assess the need for such replacement and recommend ) Incase of separation - resignation or otherwise, the employee to return the Uniforms to the Store HR. If the employee loses the Uniform or leaves the company within 6 months of joining, a sum of Rs. 450 for lady employees and Rs. 650 for male employees will be recovered from their full and final settlement.

Annexure 1 Checklist: Grooming


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To be used by Department Managers & Security at Staff room/Fun Zone to ensure adherence to Grooming Standards Please tick Appropriately Yes No Appearance: 1 Neat & Clean Appearance 2 Uniform clean & ironed 3 Black Shoes clean & polished 4 Nails clean & cut short 5 Hair combed 6 No stains, broken buttons, loose threads on the uniform 7 No sandals, slippers, sports shoes Men: 1 Hair to be short, clean & tidy 2 If long hair, must be tied 3 Must be clean-shaven 4 In case of beards/moustaches : they must be trimmed, neat & tidy 5 Earrings & bracelets not to be worn on the floor Women: 1 Long hair must be tied 2 No flowers on the head 3 No bright nail polish colored 4 Only minimum, non-flashy jewellery to be worn 5 No dangling earrings, noisy anklets & bangles 6 Only very light make-up to be applied Personal Hygiene: 1 Hands to be clean at all times 2 No body odor or bad breath Presenting Self:
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1 Straight & upright posture to be maintained 2 No slouching on the floor 3 No hands in pockets or hips when on the floor Dress Code: 1 Prescribed uniform to be worn. 2 All direct & indirect staff always to display ID card. 3 Staff handling edible foodstuff to wear clean gloves.

Audit Sheet: Store Manager and Area / Zonal Business Manager to ensure adherence to grooming standards in respective stores Audit Includes Appearance: 1 Neat & Clean Appearance Yes / No 2 Uniform clean & ironed Yes / No 3 Black Shoes clean & polished Yes / No 4 Nails clean & cut short Yes / No 5 Hair combed Yes / No 6 No stains, broken buttons, loose threads on the uniform Yes / No 7 No sandals, slippers, sports shoes Yes / No Men: 8 Hair to be short, clean & tidy Yes / No 9 Must be clean-shaven Yes / No 10 In case of beards/moustaches : they must be trimmed, neat & tidy Yes / No 11 Earrings & bracelets not to be worn on the floor Yes / No 12 Only black socks & black belts. Yes / No Women: 13 Long hair must be tied Yes / No
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14 No flowers on the head Yes / No 15 No bright colored nail polish Yes / No 16 Only minimum, non-flashy jewellery to be worn Yes / No 17 No dangling earrings, noisy anklets & bangles Yes / No 18 Only very light make-up to be applied Yes / No 19 Socks or Belts, if worn, must be black in color Yes / No Personal Hygiene: 20 Hands to be clean at all times Yes / No 21 No body odor or bad breath Yes / No 22 Staff not Eating / chewing Gum on Floor? Yes / No

Presenting Self: 23 Straight & upright posture to be maintained Yes / No 24 No slouching on the floor Yes / No 25 No hands in pockets or hips when on the floor Yes / No 26 Cell Phone being carried only by authorized personnel (only after written permission by Area Manager) Yes / No 27 Cell Phone not being used during customer interaction on the shop floor Yes / No Dress Code: 26 Prescribed uniform to be worn Yes / No 27 All direct & indirect staff always to display ID card Yes / No 28 Staff handling edible foodstuff to wear clean Gloves and Caps. Yes / No 29 Only black socks & black belts. Yes / No 30Are Part Time and Flexi staff wearing Apron / Approved Uniform/Black ShoesYes / No 31Are Promoters and SIS wearing Brand Uniform or Store Uniform with Brand Logo or prescribed dress code? Yes / No 32Housekeeping, Security & other contractual staff to wear the approved uniforms. Yes / No

Documentation: 33 Daily Grooming Audit done by every department's respective DM/ TL? Yes / No
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34 Weekly Audit done by SM / ASM? Yes / No 35 Is Store HR maintaining data on Uniforms Issued? Yes / No

Remarks Audited By Store Manager Date: Date

Fun Zone: A Staff Room is the only space in the workplace, which belongs to the staff, where they can unwind without any hesitations. They can regain their energy, get refreshed and get all geared up for the work. It is our responsibility to provide a healthy working environment for the Staff. The project Our Fun Zone must ensure Staff Room (Our Fun Zone) in every store. Besides the basic facilities that need to be there, the space must be exciting for the staff.

Responsibility: 1) It is the responsibility of the Store Manager to ensure that this process is adhered to at the store without any deviation. 2) The Store HR must carry out the process set forth in this SOP and ensure that there is no deviation. Store HR to also appoint a Fun Zone Team consisting of four members to assist him/her in the Fun Zone operations Requirements in the Fun Zone Ambience: 1) Ideally 250 sq ft for every 100 employees in the Store 2) Bright color walls with themes. For e.g. Big Bazaar Colors (Orange & Blue) 3)Eye catching display of Company Vision, Mission and Values 4) Proper ventilation & cooling system 5) Enough Ceiling space. Transfer Letter: Date: 01/09/2011 Mr. xyz Team Member Employee Code: 42702
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Dear A, We are pleased to inform you that your services are being transferred from BB-GhaziabadChaudhary Mall to FS@BB-Ghaziabad-Shipra Mall effective 01/09/2011. We are sure you will make the best use of the opportunity offered to you and contribute substantially to the success of our organization as you have always been doing and fully justify the confidence and faith placed in you by the management

Wish you all the best.

Please sign the duplicate copy of this letter as a token of acceptance of the same.

Your Sincerely, FOR Future Value Retail Limited.

Signing Authority:

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LETTER OF OFFER Dear A, With reference to your application and subsequent interview with us, we are pleased to appoint you as Team Member (North Zone) in our organization, at an Annual Total Employment Cost (ATEC) of Rs. 57,012/- (Rs. Fifty Seven thousand Twelve rupees only). We would expect you to join our organization on or before 24-April-2012 On the date of your resuming duty at our Store, you may please bring along the following: 1. Proof of age 2. Copies of educational certificates 3. Copies of experience certificates 4. Relieving certificate from the previous employer 5. Appointment letter of the previous employer and salary revision letters 6. Last pay slip received from the previous employer 7. Form 16 (TDS Certificate), if any 8. 5 Passport Size Photographs 9. 2 References 10. Address Proof 11. 2 Post Card Size Photo 12. Updated Resume This letter of offer is subject to clearing the pre-employment medical examination with a registered medical practitioner as identified by the company. Please sign the duplicate copy of this letter as token of acceptance of the same. Future Value Retail Ltd.; Authorized Signatory;

Experience letter

Dated : TO WHOMSOEVER IT MAY CONCERN

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This is to certify that Mr. X was in our employment from 29.03.2010 onwards till he resigned from the services of the Company on his own accord and was released with effect from the close of business on 03.05.2011. Mr. X EMP.CODE 169265 was last designated as Team Member and was based at the Companys BB Shahdra located at Aggrawal Fun City Mall - Delhi During his employment with us, we have found Mr. X to be sincere, diligent and hardworking. We wish him the very best in all his future endeavors.

Yours faithfully, For Future Value Retail Ltd

Authorized Signatory Dossiers E.Code 259018 158747 9965 58032 31144 165103 229242 235863 55844 63748 62076 58089 63749 62074 Name Rajesh sherma sachin Anil babu Pankaj TL Prabhakar Satish Deepak Kuldeep Vinay Pawan Kumar Pal Kishor Nath Amit Chawla Ruchin Kumar Laxman Singh Bisht Designation Head Cashier Cashier maintenance TL TM TM TM TM TM TL TM TM TM TM Departm ent Cash Cash BB Food Food Food Food Food Food GM Home Utensils Utensils Plastic Plastic Foun d Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Missin Comple g te Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes No
58

Remar ks

13162 58076 258096 237342 58481 58022 163294 58064 229742 161938 151034 228082 231043 230962 58049 260298 249949 11521 31073 246943 60723 60066 181163 229482 225942 243056 243145 58071 251144 263042 231702 244757

Vinay Sharma Sanjeev Kumar Nitin Kumar ANU Prakash Kumar Devender Rawat Muffed Khan Mukesh Kumar Anuj Sharma Joginderpal Kamal Singh Ravinder Kumar Pawan Kumar Gopal Saini Bablu Kumar Sachin Kumar Pravinder Kumar Birendra Singh Lalit Rawat Krishna Padhak Ryshant Ryshant Anshul Mukesh Nilofer Sandeep Saurabh Trilok Sonveer Kashyap Abed Ali Amit Kumar Sanjeev Gautum Prashant Kumar

TM TM TM TM SCM Executive TM TM TM TM TM TL TM TM TM TM TM TM TL TM TM TM TM TM TM TM TM TM TL TM TM. TM TM

Plastic Crockery Crockery Stationery Warehous e Warehous e Warehous e Warehous e Warehous e Warehous e Staple Staple Staple Staple Staple Staple Staple F&V F&V F&V F&V Non-Food Non-Food Non-Food Non-Food Non-Food Non-Food Footwear Footwear Crockery Luggage Luggage

Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No Yes Yes yes Yes Yes Yes Yes Yes Yes Yes No
59

58079 249621 23715 58088 167614 179265 56378 151041 177533 58106 247352 259838 151043 61494 42714 249007 246975 259103 263775 56902 243123 176087 58110 249132 58100 260614 58040 60073 175902

Umesh Chandra Naveen Kumar Bhupinder Firoj Neeraj kumar Vijay singh Anil kumar Satyendra Rahul Kapil sharma Nitin Verma Retnesh kumar Rabindra Kr Amit Sharma Bhawna Sharma Akshay Lal Ajay Kumar Rohit rawat Reetu Garg Manish Yogender Umesh Lalit Ritu Sushil Sughar Singh Md Javed Harendar Singh Avinash

TM TM TL TM TM TM TM TM TM TM TM TM TM TM TM TM TM TM TM TM TM TM TM TM TM TM TM TM TM

Toys & Sports Toys & Sports Mens Mens Mens Mens Mens Mens Mens Mens Mens Mens Home Fashion Home Fashion Home Fashion CSD CSD CSD CSD Electronic s Electronic s Electronic s Electronic s Electronic s Furniture Furniture Ladies Ladies Ladies

Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes NA Yes Yes Yes Yes Yes Yes Yes Yes

Yes Yes Yes Yes Yes Yes No No No Yes Yes Yes Yes Yes Yes No Yes yes yes No

Yes No Yes Yes Yes Yes Yes Yes


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157944 42776 232482 237064 58023 236562 181495 175636 247639 58108 235262 247354 248138 232603 249248 241479 191559 151046 259850 263294 202420 230762 42765 14163 200347 26893 23223 53465 50555 1888 255067 177754

Amarjeet Nitu Walia Komal Satish Rahul prasad Sachin kumar Vinay kumar Amit John Khushboo Pankaj kumar SEEMA RAMA SHANKAR SUDHIR SANJAY BRIJ KISHORE Sachin Kumar AJAY MANOJ RISHAB Sachin Kumar Thakur Gaurav Kumar Surender Kumar Krishna Veev Mohit Sudip Sir Pankaj Goel Sajan Chaurasia Anuj Singhal Ashish sharma Ajay Raj Himadri Ram Tiwari Vikas

TM TM TM TM TL TM TM TM TM TM Cashier Cashier Cashier Cashier Cashier Cashier Cashier Cashier Cashier Cashier Cashier TM maintinence TM SM ASM ASM ADMIN ADM/DM ADM/DM ADM/DM ADM/DM ADM/DM

Ladies Ladies Ladies Ladies Ladies Kids Kids Kids Kids Kids Cash Cash Cash Cash Cash Cash Cash Cash Cash Cash Cash Footwear BB CSD OPERATI ON Food BB BB OPERATI ON BB BB BB Electronic s

Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes NA NA NA Yes Yes Yes Yes Yes Yes

Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes No No Yes Yes Yes Yes Yes Yes Yes No Yes Yes

Yes Yes Yes Yes Yes Yes


61

1534 3391 165589 33086 58030 216902 171110

pramod Vipin Malik Vagish Arya Bhopal Singh Subhash Chand Bibek Agarwal arjun singh

ADM/DM ADM/DM ADM/DM ADM/DM ADM/DM ADM/DM maintinence

BB BB Food Food Food CSD BB

Yes Yes Yes Yes Yes NA Yes

Yes No No Yes Yes Yes

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