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by Alan Sheehan, Oberon State Emergency Service, New South Wales, Australia These notes are based on experience and observation of Team Leaders in operations, exercises and courses. Some tips have stemmed from particularly good examples of Leadership, others from poor methods. Many of the observations have been made during Vertical Rescue courses. Vertical Rescue is technical, time and manpower consuming, and requires a high degree of cooperation, coordination and teamwork.
Introduction
These tips have been written in general terms, to be of most benefit to Team Leaders in any type of operation They do not in any way detract from or substitute for the Team Leader's responsibilities. Consult your the relevant operations manual for the Team Leader's responsibilities for the task at hand.
Knowledge
Know the Team's goal
The Team Leader must be absolutely clear on the team's goal: if not, the team certainly won't be! What is it that the team must achieve?
are made team leaders: they have previous experience and knowledge of the required systems, methods and procedures.
Briefing
Briefing should follow the SMEAC mnemonic:
Advise the team of the Situation: What has happened? How many and what other services involved? Give them the Big Picture. Mission Give the team a simple one line statement about what the team is to achieve. eg."Our mission is M: Statement to...". This immediately places the team into the big picture. Explain how the Mission will be achieved. What methods will be used, who will do what roles, E: Execution etc. Administration Discuss equipment required (personal and team), rendezvous times, travel arrangements, meal A: and Logistics and water availability, etc Control and Discuss radio frequencies, schedule transmission times, action if lost/injured/missing person C: Communications found, procedures for transmission of sensitive information, etc. At the end of the briefing, all team members must have the same "mind's eye view". Ask questions of team members to check they have understood the briefing. Listen to team member suggestions, and kill bad ideas tactfully - the team member you offend is not likely to perform 100%. Make sure all members know what the team and its methods will look like, what their individual role in it is, and that all roles are covered. A simple Briefing Proforma layed out with areas for the SMEAC details, and keyword checklists of things to be covered in each section can greatly assist you as a Team Leader to deliver effective briefings to your team, and also to ask pertinent questions when you yourself are being briefed if certain points are inadequately covered. S: Situation
Communicating
Communication within the team is vital to its success and efficiency.
Delegate by name
Don't ask for volunteers - you will usually get a blank response (we're all volunteers!).
Maintain Morale
Morale is important to the smooth, efficient functioning of the team. It can also be important, to the membership of your unit/squad, and can certainly affect the morale of the subject/victim/casualty once contact is made. Morale will affect the teams ability to reassure the subject!
Debriefing
Debriefing is extremely important, and often not done well for a variety of reasons!
Decision Making
The Team Leader will likely have to make several or many decisions during the course of an operation or task.
Be Decisive
Base decisions on task success. Which option is likely to work best? If unsure, or unable to decide, consult with members of the team: seek their opinions but the Team Leader must decide. A committee is less effective than a team, so the Team Leader must not abdicate or shirk his/her responsibility to make decisions. Remember, several less than ideal, but timely, decisions are still likely to get the job done better than protracted debate!
Team Control
Keep the team on the task
Don't drive them into the ground without a break - just keep them from getting distracted.
Ensure your ATL's know their roles, and what specifically they are responsible for. If they think they have the same responsibilities as you or another ATL, confusion will reign. Once you have assigned an ATL with a certain responsibility, don't "get in their kitchen".
Summary
Do Nothing
Don't get involved in the detail of the task.
See Everything
While you don't have to see everything, you need to be as confident of everything as if you had seen it yourself. That is, you must be confident that your team has done the right thing. A good team can make a hell of a difference! The start of a good team is a good team leader.
Troubleshoot
The need to troubleshoot will arise, it is normal. The Team Leader needs to be ready and available to do it.
Succeed
Success, of course, may depend on a great many things, but with effective Team Leadership the team has a big head start!