Tiltproof Incorporated Document No. Effective Date Revision Date Approval 5.17.

1 05/28/2008 SM

Fraud Batch Processing Tool (FBT)

1.0 Purpose:

This document establishes how to use the Fraud Batch Processing Tool (FBT) in WAT.

2.0 Persons Affected:

1) Fraud Analysts

3.0 Forms, Checklists, Flowchart:

1) Printable version: \\tpfs1nw\workflow$\HANDBOOK-FRAUD\Print Versions\Fraud Handbook\5.17.1 Fraud Batch Processing Tool (FBT).doc

4.0 Policy:

1) The Fraud Batch Processing Tool (FBT) is used when a number of accounts need: a) To be trapped. Trapping for involvement in a fraud ring b) Funds seized. Funds seized for chargebacks c) Account notations. Notations for voucher affiliate fraud

Tiltproof Incorporated 2) The FBT is accessed by selecting the Fraud tab in WAT and then Batch Fraud Processing Tool. Access to the FBT is restricted to the Fraud department. Agents requiring access must contact the Fraud Manager for approval to use this tool.

3) The FBT contains the following options: Player Actions. Account Actions. Balance Actions. Note Actions. A) Player Actions 1) Used to enable the Pause or Trap function on accounts.

a) No Action No action is taken on the accounts. b) Pause Pauses the accounts. c) Trap Traps the accounts. d) Trap Reason The reason the accounts are being trapped. Other. MasterCard Chargeback. Visa Chargeback. ePassporte Chargeback. Optimal Chargeback. Gambling.

Tiltproof Incorporated Underage. Spamming. Vulgarity. Racism. Collusion. Scamming.

B) Account Actions 1) Used to mark accounts as dirty/suspicious.

a) No Action No action is taken on the accounts. b) Dirty CC Marks the payment processor specified in column D of the Batch Processing spreadsheet as dirty. c) Dirty All Marks all payment processors used by the accounts, successfully or unsuccessfully, as dirty. C) Balance Actions 1) Used to seize funds from accounts.

a) No Action No action is taken on the accounts. b) Seize Amt Seizes the amount specified in column B of the Batch Processing spreadsheet from the accounts. The seize action will fail if the requested amount is more than the players account balance. c) Seize All Seizes all funds from the accounts.

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D) Note Actions 1) Used to notate accounts.

a) No Action No action is taken on the accounts. This should be selected if any of the following actions are being taken, as the system will automatically notate the accounts: Player Action. Account Action. Balance Action. b) Notate Notates the accounts as specified in column C of the Batch Processing spreadsheet. Only select Notate if the only action being performed is an account notation. By default, all other actions leave a note.

5.0 Procedure:

A) Batch Processing Template 1) Open Batch Processing Template.xls in [S:\FTP_Fraud_Department\Templates\Batch Trapping Template.xls]. 2) In column A, enter the players index number. 3) Fill out column B if a specific amount is being seized. The seize action will fail if the requested amount is more than a players account balance. A seizure request for $50 will fail if the player has a balance of $30. In column C, enter the account notation. Do not add a separate note for multiple chargebacks or Non-sufficient Funds (NSFs). List all Transfer Ixs in one note.
CLOSED: we received Gateway chargebacks from account [Insert Player ID]. These chargebacks were for the following transaction(s): [Insert Transfer Ix(s)]. Account is permanently closed and player is not eligible to repay chargebacks as they were not initiated due to a descriptor issue. Sum of

4)

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chargebacks received today: $[Insert sum of chargebacks].

5) In column D, enter the Transfer Ix for the relevant chargebacks or NSFs. 6) Continue adding player information to the appropriate columns in the spreadsheet for all accounts being processed with the batch. 7) Save the spreadsheet in [S:\FTP_Fraud_Department] in your personal case folder under Batch Processing. [S:\FTP_Fraud_Department/RickyG/Batch Processing/ Batch Processing Template.xls] 8) For chargebacks or NSFs, save the file in the chargeback folder that covers the current time frame. [S:\FTP_Fraud_Department\PROCESSORS + MONTHLY REPORTS\Chargebacks\05 May 2008\05-13-08 to 05-19-08\batches\Batch - ELV.xls] B) Batch Fraud Processing Tool 1) Player Actions: a) If you do not need to pause or trap the accounts, select No Action. b) If you are pausing the accounts, select Pause. c) If you are trapping the accounts, select Trap and select the appropriate reason from the Trap Reason drop down menu. 2) Account Actions: a) If you do not need to mark payment processors as dirty, select No Action. b) If you are marking a specific payment processor as dirty, select Dirty CC. c) If you are marking all payment processors used by the accounts as dirty, select Dirty All. 3) Balance Actions: a) If you do not need to seize funds, select No Action. b) If you are seizing a specific amount from the accounts, select Seize Amt. The seize action will fail if the requested amount is more than a players account balance. c) If you are seizing all of the funds in the accounts, Select Seize All. 4) Note Actions: a) If you are performing one of the following actions, select No Action: Player Actions. Account Actions. Balance Actions. b) If you are notating accounts, select Notate. Only select Notate if the only action being performed is an account notation.

Tiltproof Incorporated 5) 6) 7) 8) Select Browse. Select the Batch Processing Template.xls in your case folder. Select Upload Excel File. Review the Batch Processing spreadsheet to ensure there are no errors in the document. If there are errors, proceed to C) Troubleshooting the Batch Processing Tool.

Do not proceed if there are errors in the document. Error: Could not Parse [] 9) Select Process File. It may take several minutes for all files to process. 10) Review 2 to 3 accounts to ensure the batch processed successfully. C) Troubleshooting the Batch Processing Tool 1) The error: Error: Could not parse [] occurs when some Player Index numbers are in text format and others are numerical. To resolve this issue: a) Open the Batch Processing Template. b) In cell E2, enter =A2*1. c) Highlight the formula. d) Right click and select Copy. e) Highlight all E2 cells. f) Right click on cell A2. g) Select Paste Special. h) Select OK. 2) If the spreadsheet has blank columns below the text: a) Highlight the first empty row. b) Highlight down to row 300. c) Right click and select Delete. d) Select OK. 3) If you experience any other errors, contact <fraudmanagement@tiltproof.ca> before processing the batch.

6.0 Definitions:

1) Dirty - Marks a payment processor account as suspicious. Allows a player to attempt a deposit, but the deposit will be automatically sent to an escalated Pre Transaction Review (PTR) for evaluation.

7.0 Revision History: