Tiltproof Incorporated Document No. Effective Date Revision Date Approval 5.16.

5 02/28/2007 GN

Hoax Fund Transfers

1.0 Purpose:

This document establishes how to handle the transfer of hoax funds.

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2.0 Persons Affected:

1) Hoax Team

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3.0 Forms, Checklists, Flowchart:

Response Procedures to our Players for Hoax Accounts

CSR sends follow up Hoax email to Fraud Queue

Investigator checks to see if account has been compromised See note 1

NO

YES

NO

Were funds moved?

YES

Investigation Process

1. Send player (acct.comp.moneymoved). 2. Pause Account

1. Send player (hotkey: acc.nocomp) 2. Notate account 2. Reset Pswd Finish

1. Send Player hotkey (acc.comp.noloss) 2. Notate account 3. Reset Pswd Finish

Goto Hoax Investigation Process PR

POC performs hoax fund transfer

NOTES: 1. Review know100 logins - review players serial and IP Address - Foreign serial or IP Address indicates account may have been compromised

1. POC sends email to all victims (hotkey: acc.comp. moneygiven) 2. notate account 3. Reset pw Finish

1) Printable version: \\tpfs1nw\workflow$\HANDBOOK-FRAUD\Print Versions\Fraud Handbook\5.16.5 Hoax Fund Transfers.doc

4.0

1) Only hoax certified investigators may perform these procedures.

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Policy:

2) All new hoax cases should be placed in the appropriate folder located on [s:\hoax team], with the appropriate date Hoax Site Dec 06 This will ensure that all related information, know100s, and spreadsheets are placed in a centralized folder for easy access and reference. 3) Spreadsheet Templates can be found in [S:\hoax team\spreadsheet templates] 1) Compile a separate list for Victims and Scammers Reference Hoax Investigation Process to ensure that your victims are in fact victims and your scammers are in fact scammers. 2) Enter all victim accounts into the spreadsheet: Hoax Victims <date> a) Calculate the total of funds lost in all victims accounts 3) Enter all scammer account information into spreadsheet: Hoax Scammers <date> a) Calculate the total of funds available in all scammers accounts 4) Once the investigations are complete, assign a designated investigator to merge the completed spreadsheet of Hoax Victims <date> and the Hoax Scammers <date> to a Hoax Payout Spreadsheet <date>. Please refer to section C below on how to compile the Hoax Payout Spreadsheet. 5) Submit Hoax Payout Spreadsheet < date > to a Cashier Supervisor or higher for review and approval 6) Once the payout structure has been approved by a supervisor, a cashier will transfer funds from the FraudCredit account to the list of victims shown on the spreadsheet (Step B), and pay each player according to the Amount to be reimbursed column within the spreadsheet (Step C). The following example illustrates how we are to transfer seized hoax funds from the accounts found guilty of scamming. Below is a list of all victims of the September Hoax: PLAYER-ID OLD NEW AMOUNT NAME ACCOUNT ACCOUNT LOST $ STATUS PLAYER ID stanggirl98 PAUSED MustangJilly 750.00 jmfcowboy PAUSED jfcowboy 930.00 GtrRehab PAUSED Ebb and Flow 1,015.00 chuckboy3 TRAPPED chuckygak 3,600.00 Wuhla TRAPPED Wuhla1 700.00 Sir Jeff PAUSED Nikao 658.90 Xxbadhabitxx PAUSED fructis 419.15 WinningWays PAUSED SizeMatters2 700.00 CodyLimes PAUSED barrymockies1 754.95 Edub9292 TRAPPED 0.00

5.0 Procedure:

Tiltproof Incorporated Conkie Bailey Dallas5000 Aces-o-Easy TRAPPED TRAPPED PAUSED 0.00 0.00 1,550.00

Below is a list of all accounts guilty in the September 2006 Hoax scam with funds still available in the accounts to be seized and transferred to FraudCredit: PLAYER-ID NAME ACCOUNT STATUS ACCOUNT BALANCE $ TheForgottenMan TRAPPED 841.35 SmerfKilla TRAPPED 2606.24 AlainLeBlanc TRAPPED 2106.72 Teddy_KGB_1098 TRAPPED 1608.55 A) Transferring funds from guilty accounts to FraudCredit 1) Open the players account in WAT 2) Unpause/untrap the account if necessary WAT will not allow P2P transfers to be processed if the account is paused/trapped 3) Select the Financial tab 4) Select Transfer Money 5) Enter the amount in the account 6) Select Transfer To: and enter FraudCredit 7) Enter Other as the Reason Code 8) Enter Fraud as the Note 9) Select Submit 10) Go back to the players main account page 11) Repause/retrap the players account 12) Repeat these steps for all other accounts where funds are seized and transferred to FraudCredit. B) Transferring funds from Fraud Credit to victim accounts 1) Open the player account FraudCredit in the WAT 2) Select the Financial tab 3) Select Transfer Money 4) Enter the amount under the 1st Amount Paid Out column in the Hoax Payout Structure Spreadsheet 5) Select Transfer To: and enter the victims player ID 6) Enter Other as the Reason Code 7) Enter Fraud Reimbursement as the Note 8) Select Submit 9) Repeat these steps for all other victim accounts receiving funds.

C) Hoax Payout Structure Spreadsheet

Tiltproof Incorporated 1) Open Hoax Payout Spreadsheet Template.xls in [S:\HOAX TEAM\Spreadsheet Templates] 2) Enter the total amount that was recovered from the guilty accounts a) Located on the top row of the spreadsheet in box F1 b) This amount should be entered prior to entering all other information 3) Enter Player ID Name under the appropriate column 4) Enter the New Player ID Name if applicable 5) Enter the date the data was entered 6) Enter Amount Lost in cents in column D 7) Enter Inputted By which is the investigators name 8) Enter Emailed, whether or not you contacted the player on the status of their account and instructions how to continue playing on FTP 9) Under Other enter any notes or important information which applies to the particular account funds dumped, funds transferred, funds deposited to and from the account 10) Once all necessary columns have been entered (as per above), the investigator can then manually calculate the Amount to be Reimbursed column for each given player a) This amount can be calculated by taking the players Amount Lost (multiplied by) Percentage Pay. The Percentage Pay can be found in the column to the right of Amount Recovered in box H1 11) Enter 1st Amount Paid Out this can only be manually entered once the Amount to be Reimbursed is calculated The amount is rounded up to the nearest whole number. 12) Enter 1st Date Paid Out as the date when the player was reimbursed

6.0 Definitions:

7.0 Revision History: