(BBA Degree Program)

Internship

Students Hand Book

Faculty of Management Studies University Of Central Punjab

Nisar Ahmad In charge Internship Nisar101@hotmail.com nisar.ahmad@ucp.edu.pk (042) 588 0007 17 ext. 153

General Information

INTRODUCTION

BBA degree courses are designed to facilitate students in acquiring knowledge and skills for their professional development in the field of business administration. Apart from the academic study, we make efforts that our students understand real world environment of the corporate in order to prepare well trained professional managers. Students who have successfully completed coursework requirements of BBA degree programs of Faculty of Management Studies, University of Central Punjab Lahore are provided an opportunity to join internship program. These exploratory academic activities are developed in such a way that they will enhance students understanding of the corporate business and industry conditions. Students come across directly with situations of the business in identification of problems and to apply academic knowledge and techniques got through BBA coursework for analyzing causes and to suggest solutions. Students are able to know insight of problems through interaction with managers who take decisions under competitive pressures. In this respect internship becomes a first hand learning tool helping students to become familiar with environment of corporate world in which they would assume responsibility as business managers.

This Internship Guide describes objectives of internship program and schedule for preparation, presentation and submission of internship report. It also explains role of Incharge Internship and duties to be fulfilled by the students.

INTERNSHIP OFFICE 3

An Internship office has been established to assist students and to monitor their working on internship. The Incharge internship will:-

1. Help students in selection of area of interest 2. Guide students during their work on internship 3. Receive each internship offer letter and maintain record 4. Monitor periodically status of internship 5. Supervise/guide students for preparation of draft report and final report. 6. Ensure that draft report is submitted according to notified schedule. 7. Coordinate viva of internship report. 8. Receive, evaluate internship report and coordinate for awarding a grade.

BBA INTERNSHIP Internship is the terminal point of the degree requirement. It provides to the internee an opportunity to utilize resources at workplace that may lead up to successful job placement in the same organization. The role of the student during internship is multi-faceted. During his stay in the employer company an internee is expected to be the representative of the University of Central Punjab. He is anticipated to act in a professional manner. As such he is expected to uphold high standard of conduct. He should be punctual, conscientious, reliable and distinguished. He must meet expectations of his manager and the employer company has from him. OBJECTIVES More specifically, objectives of internship program are to: 4

 Understand dynamism of regular business processes Apply into practice skills acquired during BBA degree program Develop ability to work with others in an actual business environment Offer initiative and creativity in problem solving and decision-making improve oral, written and observational presentation skills Internship Report Procedure DURATION / COMPANY PROFILE Students will obtain internship for a period of at least six (6) weeks at a stretch in a business entity in Pakistan. The internship is to be completed during the semester of registration and failure to do so will result in fresh attempt in next semester. It is therefore necessary for students to complete their internship before end of the semester. Students can opt for an internship program beyond six (6) weeks, however all requirements of the program have to be concluded before end of the semester. Internship report has to be submitted to Incharge Internship by the date announced in the beginning of the semester. The company in which a student may opt to work should be a known company in the industrial sector of Pakistan (Prior permission can be obtained from Incharge Internship for internship opportunities outside Pakistan). In case a student cannot place himself/herself in any organization the University through Internship Office will assist him/her in this regard. Students must get in touch with Incharge Internship in case they are unable to find an internship opportunity. FINANCIAL ASSIATANCE

It is highly recommended and appreciated that employer companies hiring services of students should pay stipend to reasonably compensate students for services rendered for internship period. ACTVITIES PRIOR TO INTERNSHIP The students will complete following activities prior to internship: Complete registration process for internship within notified timeframe Attend orientation seminar and have meeting with Incharge Internship. (Time and venue is indicated in the time table. For any special meeting, time and venue will be notified in announcements section on portal. ) Submit required documents and obtain internship package from Internship Office Receive internship offer letter describing requirements of employer company and job responsibilities of internee and submit a copy to INTERNSHIP OFFICE of the University Start internship for period of at least six (6) weeks Obtain internship completion letter from employer along with employer evaluation form and submit to Incharge INTERNSHIP OFFICE. ACTIVITIES DURING INTERNSHIP Perform professional jobs assigned by the company. Try to achieve learning objectives and professional skills. Maintain a LOG BOOK (hand-written) on daily basis for internship

period. The log book will describe daily activities of the internee. A log book or a diary of related events will be maintained individually by all students. The final report of student will not be accepted without submission of the LOG BOOK.

All students will maintain and submit the LOG BOOK as failure to do so will result in non-awarding of grade. Maintain regular contact with advisor Submit the internship report to the Incharge on due date

REPORTS AND PRESENTATION On completion of his/her internship period, every student is required to submit internship report, Log Book and end-of-internship evaluation from his/her employer, to Incharge INTERNSHIP of the University. The contents of report will be, but is not limited to, the following: Industry Profile Company Profile Company Business Processes Company Departmental Functions SWOT analysis of the company Identification of plausible problem(s) Recommendations for a suitable course of action Conclusion Bibliography Appendices Students are advised to strictly avoid repetitions, immaterial and irrelevant data in internship report. Every student will appear for a viva of his/her report on notified date before a constituted committee of the University. The student will submit Final Report (single copy) to INTERNSHIP OFFICE prepared according to following criteria on or before the last date for submission.

REPORT FORMAT The INTERNSHIP REPORT must be in a page limit of 35 60 pages, singlesided, one and a half spaced with one-inch margins using a 12-points font. The executive summary, title page, table of contents, references, exhibits, and endnotes do count in the page limit. (Fancy titles and headings are not needed.) The same font should be used for headings, sub headings and main text. However, following font sizes should be used. Headings Sub Headings Main Text Headers & Footers 16 14 12 9

The report should look neat and very business like. Each page should contain a header (name of employer company/logo) and a footer (University of Central Punjab) Report must be an original work of the student and will be submitted to Incharge internship. One additional copy should be given to the company. Appendix A of the report must contain (a) A copy of internship offer letter (b) A copy of internship completion letter Original employer evaluation form (duly signed and stamped by the employer) and log book (hand written) will be submitted separately with internship report. P.S. Embossed binding facility is available at the campus bookshop. *******

Employers Evaluation Form

(Specimen)

EMPLOYER EVALUATION FORM Student / Internee:__________________________________________________________ Organization:_______________________________________________________________ Assessment Criteria Key: 1. Unsatisfactory 2. Uncomplimentary 3. Fair 4. Commendable 5. Exceptional ( Never demonstrates this ability / does not meet expectations ) ( Seldom demonstrates this ability / rarely meets expectations ) ( Sometimes demonstrates this ability / meets expectations ) ( Usually demonstrates this ability / sometimes exceeds expectations ) ( Always demonstrates this ability / consistently exceeds expectations )

Please check the appropriate number, if any criteria are not acceptable to this internship experience, please leave the response blank. Ability to Learn a. Asks pertinent and purposeful questions b. Seeks out and utilizes appropriate resources c. Accepts responsibility for mistakes and learns from experiences Reading / Writing / Computation Skills a. Reads / comprehends / follows written materials b. Communicates ideas and concepts clearly in writing c. Works with mathematical procedures appropriate to the job Listening & Oral Communication Skills a. Listen to others in an active and attentive manner b. Effectively participates in meetings or group settings c. Demonstrates effective verbal communication skills Creative Thinking & Problem Solving Skills a. Breaks down complex tasks / problems into manageable pieces b. Brainstorms / develops options and ideas c. Demonstrates an analytical capacity Professional & Career Development Skills a. Exhibits self-motivated approach to work b. Demonstrates ability to set appropriate priorities / goals c. Exhibits professional behavior and attitude Interpersonal & Teamwork Skills a. Manages and resolves conflict in an effective manner b. Supports and contributes to a team atmosphere c. Demonstrates assertive but appropriate behavior Organizational Effectiveness Skills a. Seeks to understand and support the organizations mission / goals b. Fits in with the norms and expectations of the organization c. Works with appropriate authority and decision making channels Basic Work Habits a. Reports to work as scheduled and on-time b. Exhibits a positive and constructive attitude c. Dress and appearance are appropriate for this organization 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

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Character Attributes a. Brings a sense of values and integrity to the job b. Behaves in ethical manner c. Respects the diversity ( religious / cultural ) of co-workers

1 1 1

2 2 2

3 3 3

4 4 4

5 5 5

Open Category : Industry Specific Skills Are there any skills or competencies that you feel are important to the profession or career-field ( represented by your organization) that have not been listed in this evaluation ? If so, please list these skills below and assess the intern accordingly. a. b. c. Comments (If Any): 1 1 1 2 2 2 3 3 3 4 4 4 5 5 5

Comments (If Any):

Overall Performance ( If I were to rate the overall performance of the intern )

Unsatisfactory 0 F 1 D 2 D+

Poor 3 C4 C

Average 5 C+ 6 B7 B

Good 8 B+ 9

Outstanding 10 A

A-

This assessment was reviewed after six weeks of internship on (Day/Month/Year) ______________

Evaluators Signature:________________________Title/Position:____________________

Date: _____________________________________Telephone:_______________________

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Internship Report Title Page-A Internship Report Inside page-B

(Specimen)

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