Professional Documents
Culture Documents
REQUEST FOR PROPOSAL FOR Data Centre Colocation & Hosting Facilities for J&K Bank
RFP Number: F878/AR12
Cost of RFP Document: Rs:5,000.00 (Rupees Five Thousand only) Cost of Earnest Money Deposit [EMD]: Rs:5,00,000 (Rs. Five Lacs only)
JKB/TISD/DCDR/
Page 1
Table of Contents
Invitation for RFP offers Terms and Conditions of the RFP Checklist to Service Provider RFP Covering Letter Terms & Conditions Compliance Sheet Details of Service Provider Details of Track Record Technical Details & Specification form Additional Technical Details to be provided Bank Guarantee Format (EMD) Detailed Description of Co-Location & Hosting Requirements/ Facilities Eligibility Criteria Compliance Undertaking from Service provider on ownership of proposed premises or unexpired lease Service Level Definitions for Colocation & Hosting Banks IT Infrastructure Performance Bank Guarantee Commercial Bid Part 1 Commercial Bid Part 2
Annexures
Annexure -A Annexure -B Annexure -C Annexure -C1 Annexure -D Annexure -E Annexure -E1 Annexure -F Annexure -G Annexure -H Annexure -I Annexure -J Annexure -K Annexure -L Annexure -M Annexure -N : : : : : : : : : : : : : : : Terms and Conditions of the RFP Checklist to the Service Provider RFP offer covering letter Terms and Conditions Compliance Table Details of the Service Provider Eligibility Criteria Compliance. Information on Compliance of other Standards at the offered Data Centre Premise Details Of Track Record Additional Technical Details to be provided by the Service Provider Commercial Bid Format (Part 1 &2) Technical Details & Specifications Form Bank Guarantee Undertaking from Service Provider on ownership/unexpired lease of proposed premise Service Level definitions for Co-location and hosting Banks IT Infrastructure Performance Bank Guarantee Detailed Description of Co-Location & Hosting Requirements/ Facilities
JKB/TISD/DCDR/
Page 2
20-June-2012 20-July-2012 17:00hours 24-July-2012 15:00hours J&K Bank, Corporate Headquarter, Maulana Azad Road, Srinagar, Jammu & Kashmir- 190001.
Vice President (AMID) Office of the Purchase Committee, J&K Bank, Corporate Headquarter, Maulana Azad Road, Srinagar, Jammu & Kashmir- 190001. Email: pnc@jkbmail.com Phone : +91-194-2481930-35 (Ext: 1331) President, Technology & Information Systems Division J&K Bank, Corporate Headquarter, Maulana Azad Road, Srinagar, Jammu & Kashmir- 190001. e-mail: rkshah@jkbmail.com Phone : 0194-2481939
Banks Address
Vice President J&K Bank Purchase Committee JKB/TISD/DCDR/ Page 3
Corporate Headquarter, Maulana Azad Road, Srinagar, Jammu & Kashmir - 190001.
Offers received after the last date and time specified for such receipt will be rejected. It should be clearly noted that the Bank has no obligation to accept or act on any reason for a late submitted response to this RFP. The Bank has no liability to any person who lodges a late RFP response for any reason whatsoever. All the Six separate sealed envelopes containing offers must be submitted to the Bank directly as under: 1. Eligibility Bid [Original] 2. Eligibility Bid [Duplicate] 3. Technical Bid [Original] 4. Technical Bid [Duplicate] 5. Commercial Bid [Original] 6. Commercial Bid [Duplicate] All the Six envelopes must be super scribed with the following information: Type of Offer : (Eligibility or Technical or Commercial) Copy : (Original or Duplicate) RFP Reference Number : Due Date : 20-July-2012 (1700 hrs) Name of the Service Provider :
All envelopes should be securely sealed and stamped. The envelopes containing the Duplicate Offer must be identical in all respects to the Original offer submitted to the Bank, and must contain all the above information specified.
Schedule Number 1
Name of Schedule Colocation and hosting IT Infrastructure of the Bank in and around NCR-Delhi
Components Providing the required space, in a Tier III Compliant or Higher Data Centre, to colocate the IT infrastructure of the Bank's Data Centre with all the facilities as per specification given in this RFP Document.
on account of repair, upgrade, power, capacity enhancement etc. to support Banks equipments unless the Bank requests for any additional space or power requirements or brings in additional major equipments that would impact the infrastructure allocated to the Bank by SP for the period of the contract. The list of the facilities / requirements is listed in Annexure N and Annexure I along with the requirements mentioned here under: The SP has to factor in the infrastructure for the Banks requirement. The Bank will not accept any plea from the SP for any additional costs. The service provider is expected to factor the power cost escalation by including margin (%age to be specified) on the base cost incurred by the SP on procurement of power in the commercial bid quoted. Provide all necessary infrastructure components that would be necessary as per the defined requirements; manage and maintain the same throughout the period of the contract. The SP has to ensure that the desired objective of hosting the Banks IT infrastructure is completely met. The bidder must be the owner of the proposed Managed Data Centre facility provided to the Bank or in case of leased premises, an unexpired lease period must be for a minimum period of 20 years from the RFP Response due date.
6. Proposal Ownership
The proposal and all supporting documentation submitted by the Service Provider shall become the property of the Bank.
JKB/TISD/DCDR/
Page 5
Vice President J&K Bank Purchase Committee J&K Bank, Corporate Headquarter, Maulana Azad Road, Srinagar, Jammu & Kashmir- 190001.
13. Documentation
The SP shall provide all the necessary documents in respect of compliance to eligibility, certifications and technical requirements. The credentials claimed in the offer will not be considered during evaluation of the Offer, if they are not supported by the relevant document / proof authenticated by the Issuer of such documents, certificates, Work Orders etc., The SP should avoid submission of mail communications and submit only the authenticated copies of the Orders, certifications etc.
JKB/TISD/DCDR/
Page 6
JKB/TISD/DCDR/
Eligibility Bid
Eligibility criterion for the service providers to qualify this stage is clearly mentioned in Annexure E & E1Eligibility criterion compliance to this document. Service providers who meet these criteria would only qualify for the second stage of evaluation. The service provider would also need to provide supporting documents for eligibility proof. All the credentials of the service provider necessarily need to be relevant to the Indian market. The relevant submissions, along with supporting documents, to be submitted by the Bidder in the Eligibility Bid. The decision of the Bank shall be final and binding on all the bidders to this document. The Bank may accept or reject an offer without assigning any reason whatsoever.
The list of requirements for the technical Bid has been mentioned in Annexure N, Annexure G and Annexure I. Only those SPs whose proposal is suitable in technical evaluation would be shortlisted for Stage 3 commercial bid evaluation.
in the RFP, subsequent presentation and contract negotiation processes. However, the bidding Service Provider will, by responding to the Banks RFP document, be deemed to have accepted the terms as stated in this RFP document.
JKB/TISD/DCDR/
Page 10
2. Occupancy Certificate
Occupancy certificate shall mean the certificate issued by the competent authority confirming that the building has been built in accordance with the plans sanctioned by the competent authority and that is fit for occupation.
3. Pricing.
The price offered to bank must be in Indian Rupees, inclusive of all taxes, duties and levies, but excluding Service Tax which will be paid on actual basis.
4. Commencement Date
Commencement date shall mean the date on which the agreed facility has been completed in all respects and the possession of the same has been handed over to the Bank by the Service provider.
5. Payment Terms
The Bank will make payment of the services as per order starting from the commencement date on quarterly basis in arrears on submission of invoices, along with the proof /verification sheet signed by the Bank official in respect of the actual Power consumed by the Bank. On submission of the required documents, the payment will be made within 15 days from the date of receipt of the invoices by the Bank. The Bank will be making the payment after deducting the penalty charges and any other charges that are due to the Bank on account of non compliance of SLA Terms & the uptime guarantee as per the RFP.
..weeks from the date of issuing the purchase order ..weeks from the date of issuing the purchase order
2.
JKB/TISD/DCDR/
Page 11
3.
The Bank reserves its right to cancel the order in the event of one or more of the following situations: 1 Delay in delivery/handover of the site as per the specifications of the order, beyond 6 weeks from the date of agreed delivery schedule. 2 Serious discrepancy in infrastructure noticed during the site inspection prior to implementation. In addition to the cancellation of purchase order, the Bank reserves the right to claim the damages from the Service Provider and/or invoke the Bank Guarantee given by the Service provider against advance payments.
9. Performance Guarantee
Within 14 days after the contract is awarded, the Selected SP must submit a performance guarantee equivalent to 10% of the value of the ANNUAL COST of availing colocation & hosting services. Failure to submit performance guarantee within 14 days from date of award of contract makes the EMD liable for forfeiture. The format of the Bank Guarantee is given in Annexure M. The bank guarantee shall be kept valid for an initial period of 5 years and to be renewed for every consecutive 5 years till completion of the contract period. The guarantee shall contain a claim period of three months from the last date of validity. In case the selected bidder fails to submit performance guarantee within the time stipulated above the bank at its discretion may cancel the order placed on the selected Bidder without giving any notice. The Bank shall be within its rights to invoke the Bank Guarantee before expiry of validity, if the services rendered by the selected bidder are not satisfactory and not as per the terms of the contract and SLAs.
facilities, provide access to the reports submitted by the external authorities like Certifying Agencies / Auditors in respect of the Infrastructure / Building Management System.
13. Indemnity
Service Provider shall indemnify, protect and save the Bank against all claims, losses, costs, damages, expenses, action suits and other proceedings, resulting from infringement of any patent, trademarks, copyrights etc. or such other statutory infringements in respect of all the components used by the SP for providing the necessary service to the Bank, as required in the RFP.
14. NDA
The selected SP shall have to sign a Non-Disclosure Agreement with the Bank with usual terms and conditions applicable for such services.
15. Publicity
Any publicity by the Service Provider in which the name of the Bank is to be used should be done only with the explicit written permission of the Bank.
JKB/TISD/DCDR/
Page 13
JKB/TISD/DCDR/
Page 14
Dear Sir, We have examined the RFP documents including all annexures, the receipt of which is hereby duly acknowledged. We, the undersigned, offer to provide __________________________________________________________ (Description of Services) in conformity with the said RFP documents in accordance with the Schedule of Prices indicated in the commercial offer and made part of this RFP. If our RFP offer is accepted, we undertake to commence and complete delivery, installation of all the equipment required for delivering the Services as specified in the contract as per terms and conditions of the RFP. We agree to abide by this RFP offer till 180 days from the date of opening of Commercial Offer and our offer shall remain binding upon us and may be accepted by the Bank any time before the expiration of that period. Until a formal contract is prepared and executed, this RFP offer, together with the Banks written acceptance thereof and the Banks notification of award, shall constitute a binding contract between us. We confirm that we have not made any changes in the RFP documents downloaded, except for filling in appropriate columns. We understand that the Bank is not bound to accept the lowest or any offer the Bank may receive.
Signature: ______________________________________ (in the Capacity of:) ________________________________ Duly authorized to sign the RFP offer for and on behalf of
JKB/TISD/DCDR/
Page 15
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17
Technical Inspection & Evaluation Occupancy Certificate Pricing Commencement Date Payment Terms Pre implementation Inspection Execution, Delivery, Completion Uptime and Service levels Performance Guarantee Period of Contract Termination Contract Periodic Inspection Indemnity Publicity NDA Force Majeure Resolution Disputes of of
Dated this day of 2012 Signature : In the Capacity of : Duly Authorised to Sign the Offer and Terms and Conditions on behalf of (Company)
JKB/TISD/DCDR/
Page 16
6 7
Email Address Year of commencement of Business Relating to Colocation and hosting Services Sales Tax Registration Number PAN Number Service Tax Registration number Location/s of Co-Location & Hosting facilities owned and managed by the SP Location of Co-Location & Hosting facility offered to the Bank Website address of the Company
8 9 10 11 12 13
JKB/TISD/DCDR/
Page 17
Must have provided Data Centre colocation and hosting facility to at least 6 companies at any of their co-location and hosting sites in India. ISO 27001 or BS 7799-3 Certification Should have an annual turnover of Rs: 200 Crores for the past 3 financial years Independent building (Exclusively used for Data Centre co-location and Hosting)
Annexure-E1 Information on Compliance of other Standards at the offered Data Centre Premise
Standards Environmental Management Standards Health & Safety Management standard Risk Management Standards Seismic Compliance Quality Management Description of Standard Supporting Documents
JKB/TISD/DCDR/
Page 18
JKB/TISD/DCDR/
Page 19
Name of the Service Provider: S. No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Details Requirement Address of the Location wherein the Colocation and hosting services are offered Age of the Building in which the space for colocation & hosting is offered. Approximate distance between the offered Data Centre and the Banks existing Data Centre situated at Sector-14 Gurgaon The Data Centre is located in the Owned Premises or In leased Premises If leased premises, the details of unexpired period of lease.[Enclose the copy of the Lease deed] Server Space offered to the Bank is located in which floor of the Data Centre Dimension of the Space offered [L x B] Please specify False-Floor Tile Size [LXB] Depth of the Raised Flooring [between Raised floor and actual floor] Height of the False Ceiling [between False ceiling and roof of the floor] Clear Usable Ceiling Level in the Server space offered between Raised Floor and the Suspended Ceiling] Mention the Weight Bearing Capacity of the Raised Flooring and also Actual Flooring offered to the Bank Mention the details about two independent sources from which the [source/substation] power is drawn. The main electrical panels /termination points [of the Data Centre] are located at which floor of the Building The make /quantity /capacity of the UPS through which the proposed power supply is being planned to be extended. Please specify the time of UPS Battery Backup available to the systems to be placed in Offered Cage area to the Bank at the required level of load specified The make/quantity/capacity of the Precision Air Cooling System through which the proposed Air cooling is being planned to be extended. The Generators are located at which floor of the Building. Generator Fuel Storing Capacity in terms of Gallons or Litters pertaining to Data Centre Years & Months Additional Details to be provided
Own/Leased
16 17 18 19
JKB/TISD/DCDR/
Page 20
20 21 22 23 24 25 26 27
The above Generator Power is sufficient for catering to the entire Data Centre at the present level [incl of this offer] for how many hours Approximate Distance from the nearest Fire Hazard Location [Eg Petrol Bunks, LPG storage, chemical godowns] Precision Air Conditioning system with complete redundancy is exclusive to the Bank or Shared with other entities. If shared atleast whether the Primary Precision Air Conditioning system is exclusive to the Bank. Whether Smoke Detection / Anti Rodent Systems are in place in the entire Building. Short description of the sophisticated Gas based Fire Suppression/extinguishing systems likeFM200 installed at Data Centre and their deployment. Whether the Network Services Provider equipments for termination is at the Network Centre of the Building or at the cage level of the respective clients No .of technical personnel currently employed in the Data Centre Electrical: Hardware: Communication Specialists: Air conditioning: Fire safety: Security: Others:
28 29 30 31 32 33
Are there any security breach alarm systems in place. If so furnish details of the same. Whether High Speed internet backbone with load sharing arrangement is in place Please specify the periodicity of the scheduled maintenance of the systems and facilities offered Whether any periodic external audit of the systems and facilities is being carried out. If so provide details of the same. Total number of 1000*800 (42U) Racks that can be accommodated in the offered sft of space. A brief outline of the Rack layout to be enclosed Total number of 1000*600 (42U) Racks that can be accommodated in the offered sft of space. A brief outline of the Rack layout to be enclosed
CAPACITY INFORMATION:
34 35
The Overall Total Raised Floor Area available in the Premises, part of which is offered to the Bank The Overall Total UPS arrangement/installed capacity provided for the above indicated Overall Total Raised Floor Area
JKB/TISD/DCDR/
Page 21
36 37 38
The details of the number of UPS [with KVA details of each UPS ]installed & used for providing UPS power for the above indicated Overall Total Raised Floor Area The Present Overall average UPS Power consumption in respect of the above indicated Overall Total Raised Floor Area The Overall battery back-up capacity of the UPS systems on full load
Date : Signature
JKB/TISD/DCDR/
Page 22
S. No.
Year
Amount
(This would include Base price, inclusive of all taxes, levies and duties but exclusive of Service Tax, if any which shall be paid by the Bank on actual basis)
01 02 03 04
1st Block of 5 Years B1 2nd Block of 5 Years B2 3rd Block of 5 Years B3 4th Block of 5 Years B4
We understand that the above mentioned figure is for price comparison purpose only and the bank will pay on actuals, taking into account the unit prices indicated by us. We have not altered any of the values / formats / wordings specified in the RFP Document. Signature ___________________________________________ (Name) on behalf of (Name of the Service Provider) Date Place : :
JKB/TISD/DCDR/
Page 23
Annexure-H (Part 2) Detailed breakup of the price quoted for each block of 5 Years
1st Block B1
S. No Items- Services specified in detail in the RFP Qty ...sft of space for accommodating 40 Racks of (1000*800) 42U Unit Rate Amount
2nd Block B2
Unit Rate Amount
3rd Block B3
Unit Rate Amount
4th Block B4
Unit Rate Amount
Data Centre Servers and equipments Colocation and hosting (sq. feet) Seating space at the Collocated site (seat) Cabin Space at the Collocated site Dedicated Conference room with capacity for 8 persons Unit Rate for Power Per Unit* Margin as a % age of Base Rate Total Unit Rate offered (5+6) Car Parking Space One time Cost, if any Total Cost of Services
Per sft space= Per seat= Per Cabin= Per Room= Per Unit= Per Unit= Per Parking=
Per sft space= Per seat= Per Cabin= Per Room= Per Unit= Per Unit= Per Parking=
Per sft space= Per seat= Per Cabin= Per Room= Per Unit= Per Unit= Per Parking=
Per sft space= Per seat= Per Cabin= Per Room= Per Unit= Per Unit= Per Parking=
2 3 4 5 6 7 8 9
15 1 1 1 %age 5
Block 1 = INR
Block 2 = INR
Block 3 = INR
Block 4 = INR
*This shall be the Base cost incurred by the Service Provider for purchase of Power.
The Service Provider should mandatorily provide pricing for each of the line item specified above The Quantity should not be altered by the Service Provider.
We understand that the above-mentioned quantity/figure is for price-comparison purpose only and the bank will pay on actuals, taking into account the unit prices indicated by us.
Date : Place :
Signature
JKB/TISD/DCDR/
Page 24
2 3 4
6 7
9 10 11 12
13 14 15 16
JKB/TISD/DCDR/
17 18 19 20
should be separately caged with a provision to lock physically. Access card entry for the caged area Biometric Access to the common entry to the Server room should be available Security for the building to be available 24*7 at the entry/exit levels. Power should be available from two different independent power sources, for the offered Data Centre building, each for full capacity to meet any eventuality/disruption in single source Two separate active power paths from the UPS to be provided to each of the racks in the server/network communication room. UPS should be configured in redundant mode. UPS should have 2N+1 redundancy Each of the racks shall have active dual power from two different UPS Systems and shall have individual circuit breaker. Metered Power for approximately 40 Racks shall be made available Data Centre class Power sockets will be made available as per banks requirement without any additional cost The proposed server room caged area should be well covered in the fire detection and suppression system. The building & Server room area should be provided with Water Leak detection system and fire alarm system. There should be CCTV monitoring for surveillance of the server hall area. The CCTV surveillance should cover Bank's Server caged area and other critical areas where Banks components are placed. Activities to be recorded and the archival should be kept for atleast six months. The infrastructure should be certified for Tier III standard or higher Entry & Exit should be restricted and monitored and should also be in CCTV surveillance coverage Smoke detection and fire suppression for the building to be available. Telecom junction box, multiplexers of various service providers to be available in and around the building If the Telecom junction box, multiplexers of service provider from whom the Bank would be getting the links is not available then the DC service provider should allow the commissioning of the same. 2 Telephone connections with STD facility in the caged area of the Bank to be provided for troubleshooting. However, the actual telephone charges on usage will be paid by the Bank. 5 Telephone connections with STD facility in the seating area with extensions available on all the seats, cabin and conference room to be provided for support. However, the actual telephone charges on usage will be paid by the Bank. All the Building Management system (BMS) activities are to be controlled centrally in a room specifically to be used for BMS activities. The SP should manage the BMS activities on a 24*7 basis The doors and walls for the server room, communications room, and other critical areas should be fire rated for minimum 2 hours. The Server room should have precision air conditioning with redundancy. The seating area should be provided with comfort air conditioning (24*7).
21 22 23 24 25 26 27 28
29 30 31 32 33
34
35
36
37
38
JKB/TISD/DCDR/
Page 26
39
40 41 42 43 44 45 46
Adequate locker facility should be provided in the seating area, and Cabin for executives. The seating area, cabin and conference room furniture should be modular furniture withdrawers/pedestal, key board tray, for each table in the seating area and cabin. The entire solution should be automatic with power supply from the transformer as the primary source and automatic switch over to DG set as a secondary source. Minimum 99.982% Uptime is required for the DC Infrastructure. Gate passes to enter SP's premises for Bank's representatives free of any cost Audit reports of people accessing the Server room should be available as and when required by the Bank. Share the video monitoring data in case required by the Bank Availability of Single Phase and Three phase power as per Banks requirement for the Server Racks. SP shall provide the electrical cabling along with power sockets required by the racks as per Banks requirement to be hosted in the datacenter without any additional cost. The service provider will be responsible for LAN cabling between server room and seating area at the datacenter and also extension of links between the Telco Room to the Caging area. The entire cabling should be structured; service provider should provide the support for the same throughout the contract period The service provider should provide for 10 extra redundant network points apart from the 27 that will be provided for the seating space asked for (37 in total). The cabling should be laid in a separate enclosure below the false floor and should be kept at a distance which does not cause Electro Magnetic Induction with the power cabling The service provider must make provision for dual power meter to measure power consumption by the bank The data center facility building should be designed and constructed for earthquake resistance and should be away from hazardous chemical materials, LPG storage areas, chemical godowns and other storage facilities meant for dangerous commodities The Building housing the Data Centre [colocated site] and all the infrastructure therein is covered under comprehensive insurance including risk related to earthquake, floods, fire, lightening etc Please indicate the risks covered under the policy. The SP shall regularly monitor the access to the Banks Server room / cage by means of access control system, physical security, Biometric access and CCTV and should always make sure that they are functional 24X7 days and provide monthly reports to the Bank. The service provider shall maintain the access logs, CCTV/DVR monitoring images for at least Six month, post which the service provider shall archive such records (in form of a DVD, tape, etc) and make the same available on Banks request through the period of the contract. The SP shall allow the Bank to install its own IP based surveillance infrastructure specifically for the Caged area.
47 48 49
50 51
52
53
54
55
56
JKB/TISD/DCDR/
Page 27
57
The SP shall allow the Bank to install/ erect communication equipment like VSATs/ Communication tower in the area earmarked by the service provider for installation of these set-ups The SP shall allow the Bank to install its own LED / LCD/PLASMA screens for monitoring its IT infrastructure in the seating space which includes the Cabin and Conference Room allocated to the Bank. The SP shall allow the Bank to install any industry standard Rack size like (1000*800, 1000*600,1200*600,800*600 etc) to be installed in the contracted Server Cage area The SP shall install active / perforated tiles in the Server Cage as per the requirement without any additional cost to the Bank
58
59
60
We have quoted in the Commercial Bid taking into consideration all the specifications provided in above, the Annexure N and the terms & conditions of RFP Document, without any deviation. We also confirm that we have not made any alteration of wordings / quantity / figures stated in this Annexure. We understand and agree that any changes made in the format of Bid will lead to disqualification of the Offer without assigning any reason. Signature
Date:
Place: (Name) on behalf of Name of the SP
JKB/TISD/DCDR/
Page 28
The President, Jammu & Kashmir Bank Ltd. T&IS Department, Corporate Headquarter, M.A. Road, Srinagar, J&K-190001.
WHEREAS..........................................(Company Name) registered under the Indian Companies Act 1956 and having its Registered Office at .................................................................. India (hereinafter referred to as the SERVICE PROVIDER) proposes to tender and offer in response to RFP Ref. No.__________________ dated ________ 2012- (hereinafter referred to as the RFP) WHEREAS, as per the terms and conditions as stipulated in the RFP, the SERVICE PROVIDER is required to furnish a Bank Guarantee in lieu of the Earnest Money Deposit (EMD), issued by a scheduled commercial bank in India in your favour to secure the order (contract) AND WHEREAS the SERVICE PROVIDER has approached us, ............................................................ for providing the BANK GUARANTEE. AND WHEREAS at the request of the SERVICE PROVIDER and in consideration of your having agreed to exempt the SERVICE PROVIDER from the demand of earnest money deposit for the due fulfillment of the terms and conditions of the RFP on production of a Bank Guarantee of ` ________, WE, ........................................................... having our .....................................................Office at ...................................................., India have agreed to issue this BANK GUARANTEE as under:. 1. We, ......................................................., do hereby undertake to pay the Jammu & Kashmir Bank Ltd (hereinafter called the Bank) an amount not exceeding ` _________ against any loss or damage caused to or suffered or would be caused to or suffered by the Jammu & Kashmir Bank by reason of any breach by the said SERVICE PROVIDER of any of the terms and conditions contained in the RFP. 2. We....................................., do hereby undertake to pay the amounts due and payable under this Guarantee without any demur, merely on demand from the Bank and undertake to indemnify you and keep you indemnified from time to time to the extent of Rs........................(Rupees ..............................only) an amount equivalent to the EMD against any loss or damage caused to or suffered by or that may be caused to or suffered by you on account of any breach or breaches on the part of the SERVICE PROVIDER of any of the terms and conditions contained in the RFP and in the event of the SERVICE PROVIDER commits default or defaults in carrying out any of the work or discharging any obligation in relation thereto or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof, we shall forthwith on demand pay to you such sum or sums not exceeding the sum of Rs......................(Rupees......................................... only) as may be claimed by you on account of breach on the part of the SERVICE PROVIDER of their obligations in terms of the SERVICE PROVIDER. 3. Notwithstanding anything to the contrary contained herein or elsewhere, we agree that your decision as to whether the SERVICE PROVIDER has committed any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under Bank Guarantee but will pay the same forthwith on your demand without any protest or demur.
JKB/TISD/DCDR/
Page 29
4. This Bank Guarantee shall continue and hold good until it is released by you on the application by the SERVICE PROVIDER after expiry of the relative guarantee period of the RFP and after the SERVICE PROVIDER had discharged all his obligations under the RFP and produced a certificate of due completion of work under the said RFP and submitted a No Demand Certificate provided always that the guarantee shall in no event remain in force after the day of ........................... without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date. 5. This Bank Guarantee will not be affected by variation of the terms and conditions of the RFP or extension of time or exercise of any of your rights or powers against the said SERVICE PROVIDER from time to time. You will be at liberty either to enforce or forbear to enforce any of the terms and conditions of the said RFP and we shall not be released from our liability under this Guarantee by exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the SERVICE PROVIDER or any other forbearance, act or omission on your part or any indulgence by you to the SERVICE PROVIDER or by any variation or modification of the RFP or any other act, matter or things whatsoever which under law relating to sureties, would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of Rs..................( Rupees....................................only ) as aforesaid or extend the period of the guarantee beyond the said day of ...................... unless expressly agreed to by us in writing. 6. The Bank Guarantee shall not in any way be affected by your taking or giving up any securities from the SERVICE PROVIDER or any other person, firm or company on its behalf or by the winding up, dissolution, insolvency or death as the case may be of the SERVICE PROVIDER. 7. In order to give full effect to the guarantee herein contained, you shall be entitled to act as if we were your principal debtors in respect of all your claims against the SERVICE PROVIDER hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety ship and other rights, if any, which are in any way inconsistent with any of the provisions of Bank Guarantee. 8. Subject to the maximum limit of our liability as aforesaid, Bank Guarantee will cover all your claim or claims against the SERVICE PROVIDER from time to time arising out of or in relation to the said RFP and in respect of which your claim in writing is lodged on us before expiry of Bank Guarantee. 9. Any notice by way of demand or otherwise hereunder may be sent by courier, telex, fax or registered post to our local address as aforesaid and if sent accordingly it shall be deemed to have been given when the same has been sent. 10. The Bank Guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees here before given to you by us (whether jointly with others or alone) and that Bank Guarantee is not intended to and shall not revoke or limit such guarantee or guarantees. 11. The Bank Guarantee shall not be affected by any change in the constitution of the SERVICE PROVIDER or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and be enforceable by the absorbing or amalgamated company or concern. 12. The Bank Guarantee shall come into force from the date of its execution and shall not be revoked by us any time during its currency including any extended period without your previous consent in writing. 13. We further agree and undertake to pay you the amount demanded by you in writing irrespective of any dispute or controversy between you and the SERVICE PROVIDER. 14. Not withstanding anything contained herein above; i) Our liability under this Guarantee shall not exceed Rs......................( Rupees.........................................only) ;
ii) This Bank Guarantee shall be valid up to and including the date ............. ; and
JKB/TISD/DCDR/
Page 30
iii) We are liable to pay the guaranteed amount or any part thereof under this Bank Guarantee only and only if you serve upon us a written claim or demand on or before ----------------------* (mention claim period). We have the authority to issue this Bank Guarantee in your favour and the undersigned has full power to execute this Bank Guarantee under the Power of Attorney issued by the Bank in my /our favour.
Seal
JKB/TISD/DCDR/
Page 31
Annexure-K
Undertaking from Service provider on ownership/unexpired lease of proposed premise
To The President, T&ISD, Corporate Headquarter, J&K Bank, M.A. Road, Srinagar, J&K-190001
Subject: Undertaking of ownership of site/premises proposed for data center (in case of owned site) OR Undertaking of unexpired lease period on the proposed data center period for the bank (in case of leased premises) Dear Sir, In case of owned sites We hereby undertake that the following site address proposed by us, are owned premises and are registered in the name of M/S (Service provider name) vide sale agreement # (XX) dated XXXXXXXX: Data Centre site address: Sale agreement reference# Sale agreement dated: In case of leased sites We hereby undertake that the following site address proposed to the bank as Data Centre site, is leased premises vide lease agreement dated XXXXXXXX, between M/S (Service provider name) and (Name of the Lessor).The details of the lease period for the premises is as mentioned below: Data Centre site Address of the site proposed: Lease agreement dated: Validity of the lease period: Name of the lessor: Unexpired lease period on RFP Response due date:
Please note that the sale agreement / lease agreement copies (whichever applicable) / and other documentation are enclosed here with supporting documents. Kindly refer to us in case of any clarifications. Warm Regards,
JKB/TISD/DCDR/
Page 32
Annexure-L Service Level Definitions for Co location and Hosting Bank's IT Infrastructure
Detailed Service Levels and Definitions:
The Bank will be colocating the mission critical application at the site offered by the SP. High availability of DC on 24 x 7 basis at all times is of utmost importance. The Service Provider, therefore, shall guarantee 99.982% monthly uptime with all infrastructure facility as fully described in this RFP Document. The SP should ensure that there is no downtime of DC during: Scheduled maintenance, alteration, Upgradation of SPs infrastructure etc. Natural calamities including but not limited to rains, floods, earthquakes etc. The selected SP should guarantee and ensure monthly uptime of 99.982% of Data Centre and allied infrastructure, failing which the selected SP is liable for liquidated damages / penalty. The SP shall monitor and maintain the stated service levels to provide quality customer service to the BANK.
Service Levels:
Service Levels will include Availability measurements & Performance measurements Availability Report will be provided on monthly basis and a review shall be conducted based on this report. A monthly report shall be provided to the Bank by the SP at the end of every month containing the summary of all incidents reported and associated SP performance measurement for that period. All Availability Measurements will be on a monthly basis for the purpose of Service Level reporting. Audits will normally be done on monthly/quarterly basis or as required by Bank and will be performed by Bank or Bank JKB/TISD/DCDR/ Page 33
appointed third party agencies. Availability Measurements: Level Type Infrastructure Environmental Infrastructure of Measurement1 Expected Service Level Key Environmental Minimum 99. 982%
Penalty Charges
Inability of the solution (Infrastructure & services specified for example AC, UPS, DG, Power etc.) to deliver the required functionality at performance levels expected at the specified volumes (including the expected increase in volumes) detailed under the above clauses would result in breach of contract and would invoke the penalty clause. A > = 99.982% 99% = < A < 99.982% 98% = < A < 99% A < 98% No Penalty 1 month equivalent of Charges for that years total DC Colocation and hosting amount, on a prorate basis 2 months days equivalent of Charges for that years total DC Colocation and hosting amount, on a prorate basis 3 months days equivalent of Charges for that years total DC Colocation and hosting amount, on a prorate basis
Record and data for the Service Availability computations and determinations as available in Downtime/ Availability report.
FAULT REPORTING, TROUBLE TICKETING AND CALL CLOSURE PROCEDURE 1) The Bank personnel shall notify the Service Provider DC HELPDESK to report a Service Outage. The Service Provider DC HELPDESK shall have a Trouble Ticket opened for the Bank and Bank shall quote the Trouble Ticket Number in all future communication. 2) Upon opening of a Trouble Ticket, Service Provider shall investigate the reported Service Outage and shall promptly rectify the same. The service provider shall intimate the Bank formally about the root cause of the outage and steps taken to avoid any future repetition. 3) In case the Call is related to any equipment or performance, or any repair, which would cause a Service Outage, appropriate notice shall be sent to the Bank, before taking the equipments in maintenance. 4) Any call, which is not resolved within 5 minutes of reporting, must be informed to Bank. 5) Service Provider shall attempt to resolve all Trouble tickets in accordance to the Resolution matrix mentioned above. The resolution could be repair / replacement or providing a work around which does not hamper the normal productivity of the JKB/TISD/DCDR/ Page 34
Bank. a. Upon such rectification, Service Provider shall communicate the same to the Bank and close the Trouble Ticket. Service Provider shall ensure that call closure is done after Banks acknowledgement. b. The service window for all the calls shall be 24x7.
JKB/TISD/DCDR/
Page 35
WHEREAS...................................(Company Name) registered under the Companies Act 1956 and having its Registered Office at.......................................................................,hereinafter referred to as the SERVICE PROVIDER has undertaken to Supply and render the Services in terms of the Purchase Order bearing No...............dated............................,hereinafter referred to as the CONTRACT. AND WHEREAS per terms and Conditions stipulated in the said Contract, the Service provider is required to furnish, Performance Bank Guarantee issued by a Scheduled Commercial Bank in favour of Jammu & Kashmir Bank Ltd (hereinafter called the Bank) for due and faithful performance of the contract and to secure due and satisfactory compliance of the obligations of the Service provider in accordance with the Contract; THEREFORE, WE, ........................................................... (Name of the Bank) having its registered office at ____________ and a branch office amongst others at ____________, at the request of SRVICE PROVIDER furnish you this Performance Guarantee in the manner hereinafter contained and agree with you as follows: 1 We, ______________________ do hereby undertake and assure to Jammu & Kashmir Bank Ltd (Bank) that if in the opinion of the Bank, the SERVICE PROVIDER has in any way failed to observe or perform the terms and conditions of the said contract or has committed any breach of its obligation thereunder, we shall on demand and without any objection or demur pay to the bank a sum of Rs_______ (Rupees _________________) or such lesser amount as the Bank may demand without requiring the bank to have recourse to any legal remedy that may be available to it to compel us to pay the same. 2 Any such demand from the bank shall be conclusive as regards the liability of the service provider to pay to Bank or as regards the amount payable by us under this guarantee. We shall not be entitled to withhold the payment on the ground that the SERVICE PROVIDER has disputed its liability to pay or has disputed the quantum of the amount or that any arbitration proceeding or legal proceeding is pending between SERVICE PROVIDER and the Bank regarding the claim. 3 We further agree that this guarantee shall come into force from the date hereof and shall remain in full force and effect for a period of ______ years from the date of commencement of the contract or the term of this guarantee whichever is later. But if the period of the said contract is extended either pursuant to the provisions of the said contract or by mutual agreement between the service provider and the bank, we shall automatically renew the period of guarantee for such period which expires six months after the renewed period of the said contract, failing which we shall pay to the bank the said sum of `______ (Rupees ___________) without the Bank demanding the above sum. 4. We further agree that the bank shall have the fullest liberty without our consent and without affecting in any way obligations hereunder to vary any of the terms and conditions of the said contract or to extend the time for the performance of the said contract from any of the powers exercisable by the bank against the SERVICE PRVOIDER and to forbear to enforce any of the terms and conditions relating to the said contract and we shall not be relieved from our liability by reason of such failure or extension granted to the SERVICE PROVIDER or through any forbearance, act or omission on the part of the Bank or any indulgence by the Bank to SERVICE PROVIDER or any other matter or thing whatsoever which under the law relating to the sureties would but for this provision have the effect of relieving or discharging the guarantor. 5. We further agree that in case this guarantee is required for a larger period and is not extended by us beyond the period specified above in clause (3), we shall pay to the Bank without the Bank having to demand the payment of the said sum of ` ______ (Rupees ___________) on the last day on which the Bank Guarantee is due to expire. 6. Any notice by way of demand or otherwise hereunder may be sent by courier, telex, fax or registered post to our local address as aforesaid and if sent accordingly it shall be deemed to have been given when the same has been sent.
JKB/TISD/DCDR/
Page 36
7. The Bank Guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees here before given to you by us (whether jointly with others or alone) and that Bank Guarantee is not intended to and shall not revoke or limit such guarantee or guarantees. 8. The Bank Guarantee shall not be affected by any change in the constitution of the SERVICE PROVIDER or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and be enforceable by the absorbing or amalgamated company or concern. 9. The Bank Guarantee shall come into force from the date of its execution and shall not be revoked by us any time during its currency without your previous consent in writing. 10. We further agree and undertake to pay you the amount demanded by you in writing irrespective of any dispute or controversy between you and the SERVICE PROVIDER. 11. Notwithstanding anything contained herein above;
iv) Our liability under this Guarantee is restricted to Rs...............................................(Rupees.........................................only) and will remain in force for the period of __________ years i.e. upto _____________; v) The Guarantee shall stand completely discharged and all the rights of the bank under this Guarantee shall be extinguished if no claim or demand is made on us in writing on or before _________. We have the authority to issue this Performance Bank Guarantee in your favour and the undersigned has full power to execute this Bank Guarantee under the Power of Attorney issued by the Bank.
Annexure-N
JKB/TISD/DCDR/ Page 37
Block -3 Sft of space for accomm odating 40 Racks of (1000*8 00) 42U
Block -4 Sft of space for accomm odating 40 Racks of (1000*8 00) 42U
Block -5 Sft of space for accomm odating 40 Racks of (1000*8 00) 42U
Data Centre Servers and equipments Colocation and hosting (sq. feet)
ating Racks
40 of
(1000*800) 42U
2 3
Seating space at the Collocated site (seat) Cabin Space at the Collocated site
15
15
15
15
15
Note: The Bank reserves the right to take all of the above mentioned items or part
General
The proposed Managed Colocation and hosting Site should be located in a datacenter in and around NCR. The datacenter, wherein the colocation and hosting facility is offered, should at least be Tier III compliant or higher Data Centre. The proposed Managed Colocation and hosting Site should comply with the technical requirements specified in Annexure I of this RFP. The power should be available from two different power sources. Two separate active power paths from the UPS to be provided to the Server room area and the network communication area. The UPS should be configured in redundant mode of 2N + 1 configuration. Entry and exit at the Data Centre premise (Building), seating area, Server room area, server cage area, and network communication room should be restricted and monitored. The Security for the building should be made available 24*7. The doors and walls for the server room, communications room, and other critical areas should be fire rated for minimum 2 hours. The entire facility should be automatic with power supply from the transformer as the primary source and automatic switchover to DG set as a secondary source. Page 38
JKB/TISD/DCDR/
99.982% Uptime is required for the Managed Colocation and hosting Site Environmental Infrastructure and services. The datacenter facility building should be designed and constructed for Earthquake resistance and should be away from hazardous chemical materials, LPG storage areas, chemical godowns and other storage facilities meant for dangerous commodities. The Building housing the Data Centre [colocated site] and the entire infrastructure therein should be covered under comprehensive insurance. The SP shall in his response clearly indicate the risks covered under the above policy. The proposed site should have adequate Car parking space.
Server Room Area to be allocated to the Bank for Colocation and Hosting
The Server room proposed by the SP to colocate Banks IT infrastructure should be Tier III compliant or higher. Bank envisages the requirement of a dedicated space of ..Sft of space for accommodating 40 Racks of (1000*800) 42U, to host Banks IT infrastructure in the server room area. The proposed area of .. sq. feet will be provided in a Contiguous fashion. However, should there be requirement of additional space in the future the SP should be able to provide the same on the prorated per square feet cost within the same facility. The unit rate provided by SP will be considered for such requirement. The SP is expected to provide a dedicated server cage area for the Bank in the server room area. The cage area should secure the allocated space to the Bank. The server cage entrance & exit should be accessible using the proximity card and Biometric access control system. The Server room should have precision air conditioning with redundancy. The service provider will be responsible for LAN cabling between server room and seating area. The service provider should provide for 2 network points for each seating space, 4 points in the Cabin Area and 8 points in the Conference Room. The service provider will also be responsible for extension of links from SP communication room to server cage area offered to the Bank as and when required.
Seating Area
The SP is expected to provide the seating space for 15 personnel, 1 Cabin and 1 Conference Room at Managed Colocation and hosting Site. However, this is just an indicative figure and to be considered for bid evaluation purposes only. The actual number of personnel for whom the seating space is required will be provided to the successful service provider at the time of placing the order. The price quoted by the SP per seat would be used as the benchmark for expansion or reduction. The UPS / generator backup power facility needs to be made available to the proposed seating area. The seating area should be provided with comfortable air conditioning. The SP shall provide Tables, chairs, drawers with locking facility, telephone extensions for communication between Server cage area and the seating area, in the seating area. The furniture to be provided by the SP here refers to modular furniture with sufficient seating, personal storage and workspace for each individual person. The seating area furniture should be modular furniture with drawers/pedestal, keyboard tray, for each table. Lockers that can accommodate 5 box files and some stationary, the one that comes with the work table. This will be for every seat. The SP shall provide adequate power points in the Seating area. The service provider shall be responsible for LAN cabling between server room and the seating space area extending link from SP communication room to the server cage area. The SP shall provide the space within the seating area for placing the fireproof storage cabinet in which the Bank can store their backup tapes and other sensitive information and IT components. Details of the fire proof storage: Weight & Dimension shall be provided to the successful bidder. The approximate volume of the storage cabinets is 90 liters and the minimum quantity shall be 3.
Communication Area
The SP in their communication area shall have Telecom junction box / multiplexers of various link service providers and should be available in and around the facility building for Banks use. The Bank will have the separate link service providers for the connectivity between its DC DR, DC-NLS, DC-Associations, DC-Branches/Offices etc. The Managed Colocation and hosting Site service provider should allow the termination of the links provided by these link service providers. If Telecom junction box / multiplexers of these link service providers is not available then the Managed Colocation and hosting Site service provider should allow the commissioning of the same. The communication room should have multiple diverse paths for the cables coming inside the premise and going to the server cage The link extension from the Managed Colocation and hosting Site service providers communication room till the server cage JKB/TISD/DCDR/ Page 39
Miscellaneous
The SP shall provide contacts and escalation matrix to log the complaints / problems faced in the facility provided to the Bank. The service provider shall provide for periodic monthly reports to the Bank on the incidents/ problems reported and corrective action taken on the same. The SP shall provide the sanitary accommodation to the Banks representative at the site and the SP shall extend canteen facility, if any, available to the Bank's representative at the site. The SP shall provide for staging area at Data Centre premise for 4 weeks for initial hardware deployment. However, for further additional activities, if the staging area is required by the Bank, the Bank shall inform the service provider at least 7 days in advance and the service provider will be expected to provide the staging area for Banks use. The Staging area facility should be made available to the Bank at no additional cost, as and when required for unpacking, JKB/TISD/DCDR/ Page 40
installation, maintenance, troubleshooting etc. of the equipments. The staging area should be preferably close to the hired / hosted space and have all facilities like, redundant power, LAN connectivity, telecom etc., SP shall provide all necessary help to the Bank appointed System Integrator or Service Provider while moving the Bank equipments into the site. For example entry permission for vehicles carrying equipments, parking of such vehicles to be closer to the lift till the time the equipments are being offloaded, use of lift / service lift, assist in procedures documentation, providing trolley to carry heavy equipments to the allocated cage / room, etc. The Bank would not incur any extra cost for availing these said services. The service provider is required to make provision for dual power meter to measure power consumption by the Bank. Payments will be made by the bank only on the basis of consumed power. The cabling within / between the racks will be done by the SP or any system integrator chosen by the Bank. The service provider must ensure all the necessary support and permissions in this regard for laying such cables beneath the false flooring is provided to the system integrator. The system integrator chosen by the bank will do this cabling activity in consultation with the service provider. The Bank may in future require additional space at the Data Centre premise (Building). The Service Provider agrees that in the event the Bank wants additional space for expansion; the same will be provided to the Bank within the same site / floor of building. The rate per square feet would be as per the unit rate specified in Annexure H2, Part 2 . The additional seating space if required need not be contiguous space but should be in the same building. The Bank requires that the proposed Data Centre premise (Building) provided to the Bank under this RFP must either be owned premises and in case of leased premises, an unexpired lease period must exist for a period of minimum 20 years from the RFP response due date, the bidding entity must provide documentation to this effect establishing its right over the facility/Building to the satisfaction of the Bank The bidder will be required to provide the relevant details in Annexure K Undertaking from service provider.
Service Levels
The facilities like power, cooling, CCTV monitoring, security (biometric, physical, access card) provided by the service provider to colocate Banks Data Centre equipments should have high availability. For details, please refer to Annexure L that details the service levels.
JKB/TISD/DCDR/
Page 41