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Amit Kumar Sharma (PHR| SHRM) 87-88, Luxmi Nagar, New Delhi, 110092 E-mail: asharmasap.hr@gmail.

com Skype: amit_sharma0012 Objective: Attaining a position of command in a sustainable Technological organization where I can satisfy my skills and knowledge with exploring new learning and growth opportunities. To be a part of an organization where there is a scope of spreading wings of innovation towards the organizational success with developing me as a successful professional. Summary: Around 2 years of experience in performance evaluation, facilitating diverse learning, and building productive relationships with clients. Worked extensively with product development team to ensure high level Service Delivery and Client Satisfaction. Experienced in market research (MR), Change management, training, requirement analysis, SWOT Analysis, IPR (Intellectual Property Rights), Patent Rights. Good knowledge of telecom technologies as CDMA, GSM, MSC, BSC, Telecom Usage, Chrun Management and Retention Business Requirement Documentation. Customer Retention and maximize 'Customer Life Cycle Value' Understanding of the cloud platforms, ERPs, Business Process Modeling, Process flow diagrams. Expert in forecasting workforce requirements, establishing/redesigning organizations, and influencing/leading the work of individuals and groups in change initiatives. Academics: Masters in Business Administrator (Human Resources), MDU, Rohtak 2012 Postgraduate Diploma in Business Administration (Marketing), International Institute of Management 2012 Bachelors in Engineering, Electronics and Tele- Communications University of Rajasthan 2009 Trainings: Creating Business Start-Ups The Kawasaki Way (Alison/ Stanford University) Certified (Cert. No: AC-397-1094409). Pursuing certification course in Strategy and Business Analysis from Stanford/ Alison Orchard School of Commerce, Singapore (Training and Development) October 2011 Internship in Bharat Sanchar Nigam Limited on Telecom Networks. SAP ERP Trained. Technical Skills Used: Designing Platforms: Database: Operating System: Other application s/w: ERP: Methodologies Used: MATLAB 7.0, UML MS Access 2007 Windows 7, XP, Vista MS Outlook, Excel, Word, Access, Lotus Notes, cs2, Adobe SAP (HR), Baan, Salesforce SFDC, Reporting UML and SCRUM

Skills: Business Analysis, Requirement Analytics, Reporting, Presentation, Strategic Decision Making, Business Process Reengineering, Market Research, Marketing and promotion, Customer retention, Trend Analysis, Hypothesis Testing, Regression Testing Subject Expert in: Brand Management, Brand Promotion Retention, Retail Marketing, Branding, Telecommunication Engineering. Experience Summary: Wits Technologies (CutmyHTML) Business Analyst/ Product Manager Projects Undertaken: 1.) CutMyHTML.com: Business to Customer (B2C) 2.) ExclusiveLane.com: E-Commerce 3.) Jelly Beans: Card Customization (E-Commerce Online Greeting Card) 4.) Vhix.dk: Auto Share part and Service (E Commerce) Major Responsibilities: Working with Product development team to ensure product delivery. Designing wireframes and sending to clients, stake holders for their approval, and formulating the functional requirements.

Acting as a liaison between stakeholders and product development through the SDLC. Using social media tools extensively to promote the product and product designing. Developing strategy for brand promotion marketing and brand awareness. Communicating business plans and ensuring client satisfaction. Working with UML and dealing with Project team to ensure on time delivery. Developing , deploying & managing, Marketing campaign and Retentions programs. Responsible for creating test cases, test plans, test scenarios, reviewing code. Worked on E-Commerce products, B2B(Business to Business), B2C (Business 2Customer) websites using technologies as: Magento, Wordpress,PHP, HTML, CSS, etc. Review and analyze the end product before the client delivery. Interviewing the client for the feedback to ensure maximum reach. Working as a change agent for the company responsibility is to ensure streamlining the process. Signing Service Level Agreements (SLA), NDA(Non Disclosure Agreement). Responsible for allocating task, monitoring team, ensuring quality product and on time delivery. Testing (UAT) and ensuring the client satisfaction. Team Size: 7 Members Technologies and Skills: UML, Visio, BPMN, Scrum, Wireframes Artech Information Systems Company Nov 11- July 12 Sr. Associate/ Business Analyst (Contract) Tasks included: Market Research, BPR (Business Process Reengineering) Responsibilities: Gather and evaluate requirements from multiple sources as conducting interviews with clients, their employees, and their management team, stake holders along with other sources Understand the business and identify process improvement opportunities Produce functional specification requirements Produce business requirements documents Create use cases and extensively working with the UML diagrams. Communicate business problems with organizations managers and associates. Coordinate and participate in different stages of testing; i.e. integration testing, performance testing, regression testing etc. Active part of the team for Business process reengineering (BPR). Maintain processes, templates, and other documents and formulated, analyzed the scope and implemented the Best Practices in process and carrying out results. Facilitate sessions with staff to executive level, gaining consensus across a diverse set of individuals with varying opinions. Determine where either a point solution or fully comprehensive automated solution would improve the efficiency or effectiveness of key back office functions Coordinate and participate in the multiple stages of testing Support the BI reporting solutions Work independently and engage in multiple initiatives simultaneously Communicate business problems, alternatives, product strategy and tool functionality to wide, diverse audiences Organized business presentation and business proposals. Advise the management towards the improvements business performance and maximization of growth and provide recommendations. Developed a set of actionable and targeted change management plans including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan. Assisted client in putting plans into action. Identified the need for the Training and arranging the in house and external training sessions for end users. Methodologies Used: UML and SCRUM V Care India Associate Consultant (Contractual Position) Business Analysis (BA) June 11 - Aug 11

Bharat Sanchar Nigam Limited, Alwar Assisting in deploying successful programs developed by the National Campaign team in the circle. Worked closely in Circle specific Campaign program with the assistance of Support office. Usage Enhancement(Cross Sell Up sell) , Churn Retention, Campaign Management,

Observing CSD Strategizing including Service Marketing and maximizing 'Customer Lifecycle Value Assisting in developing, deploying & managing Circle specific campaign and deploy National campaigns and programs like 100 days campaign, targeted campaigns to analytical segmentation etc. Understood basic telecom terminologies BSS, BSC, MSC, HLR, VLR, and Mobile Communication. Skills: Usage and Retention, (U&G), Telecom, Chrun Management, Campaign Management, Training Prior Consulting and Freelancing Experience. Internships and Training Summery:

SAP HR and CRM May 2012 Orchard School of Commerce, Singapore (Training and Development) October 2011 ICICI Prudential (Intern Trainer) August to October 2009 BSNL Training on telecom technologies and telecom Exchanges 2008 Omega Electronics. Training on microcontrollers and microprocessors 2006

Academic Projects and Research Summary: Technical Projects: Low cost Automatic Railway Gate Controller Programmable Land Rover Robot PC Controlled Car Wireless security system with Audio and Video Recording Digital filter circuit designing with MATLAB Management Projects: Research Analysis of Indian Economy and Sustainability. Design Layout and Plan of Virtual Organizations (ExploreDelhi.com). Comparative research study of Indian Telecom sector. Research study Euro Zone crisis and remedies. Team Building and Effective management Strengths:

Creativity: Ability to merge creative vision with business objectives to create distinctive and engaging content. Leadership: Mentored new joiners, nourishing them provided support on escalations and made them performed. Presenting: Delivered presentation for business generation. Have delivered more than 100 presentations on telecommunication, management, marketing, electronics, Human Resources, Sustainable Development. Dealt with onshore and offshore teams and delivered towards organizational performance. High convincing and motivation factor. Can do attitude in adverse situations. Administrative and managerial capabilities: Organized team meetings and worked towards organizational success Learning and Training skills: Zeal and enthusiasm to learn and implementing new things. Enthusiastic for training people. Excellent Skills in: Reading, writing listening, training, mentoring. Extreme dedication and sense of duty with full commitment towards targets.

Accolades and Associations: Won Rookie of the month award from current organization for exceptional target achievements. Having written appreciations from the management for the achievements. Winner of many inter college presentation competition. Membership of SHRM (Society of Human Resources Management), AIMA (All India Management Association). Active member of IEEE (Institute of Electrical and Electronics Engineers) Awarded as best performer for three consecutive years. Winner of state level music completion War of Instruments 2008.

Been a runner up in Electronics Expo 2009. Successfully organized many events in college.

Hobbies and Interest areas: Reading books on different areas: Technology, Marketing, Business, Encyclopedias, Networks, Society, History, etc. Traveling to places of different cultures and ethnicity across the boundaries. Mass Communication and motivating people delivering presentations. Playing Guitar: got a number of awards in music competitions. Photography: Nature, Life, Landscape, etc. Collecting Softwares Researching peoples anthropological nature of different races, class and places.

I hereby declare that above all information given above is true as per best of my knowledge and belief. Place DELHI (AMIT KUMAR SHARMA)

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