Training Report On the study of

HR Development

Of

Submitted for the partial fulfillment of Bachelor degree in commerce and business administration.
Submitted To: Shifali Dutta Submitted By:Rajesh Soni

Project Report On HR Development All soft Solutions

Submitted to Doaba Group of Colleges, Chhokran (Rahon)

(In partial fulfillment of the Requirements for the award of Degree of Beachlor of Business Administration) Submitted by: Rajesh soni University Roll No. 105552466901 DEPARTMENT OF MANAGEMENT DOABA GROUP OF COLLEGES CHHOKRAN, RAHON (2010-2012)

Certificate of Completion
This is certified that the final project report submitted in partial fulfillment of the for the degree of BBA from Doaba Group of colleges affiliated to Punjab technical University the research work carried out by Rajesh soni roll no.105552466901 in 2012 under my guidance and supervision.

(Project guide)

Acknowledgement
I feel immense pleasure to give the credit of my summer training project work not only to one individual effort of all those who concern with it. I want to thanks to all those individual who guided me to move on the track. The summer training project entitled HR development at , All soft Solutions. I am gratefully indebted to Miss. for providing me all the necessary help and required guideline for the completion of my project and also for the valuable time that she gave me from her schedule.

PREFACE
Learning lesson sitting in the classroom is practice all that a person has learnt in year of education. When all individual leave college to go out and face the world, it is the most difficult and challenging face of their life .It become easier for them if they get as little taste what they are to except before they are actually in that situation. The 4 weeks trials training intends to do exactly that.
All soft Solutions provided me with a very comfortable and working environment and an excellent

project to work on. These reports present a brief description of my work during my training This project was undertaken at in August in This project was undertaken at in August in All soft
Solutions to develop project on provided the training to the employees. This report serves the

purpose of elaborating the analysis and implementation phases of the above mentioned project. All the features that have been included in the final implementation have been explained to make the project easy to understand. It has been taken care that this clearly document elicits the system development process in clear and well documented manner. In the beginning I have provided an abstract in to the general feature of the project .As I proceed into more intricate details regarding the working of project. not difficult comes in when it is time to put into

Rajesh Soni

CHAPTER NO . 1 Introduction Of The Topic

According to prof. T V Rao

HRD is a process by which the employees of an organization are helped in a continuous and planned way to acquire capabilities required to perform various functions associated with their present or expected future roles , develop their general capabilities as individuals and discover their ownpotentials, develop an organizational culture in which superior subordinate relationship, teamwork and collaboration among subunits are strong andcontribute to professional well being

Meaning of HRD

It is positive concept in HRM Believe in investment in human beings Aims at overall development Rooted in belief that human beings have the potential to do better

HRD IS HUMANISTIC CONCEPT

People can do better, they can do wonders Involve them trust them and empower them Focus on strength of people Integrate the needs and aspiration of individuals Encourage individual initiative and response by providing and fostering culture

Features of HRD

HRD is a system HRD is a planned process HRD involves development of competencies HRD is an interdisciplinary concept HRD improves quality of life

Objectives of HRD

HRD basically aims at developing : The capabilities of each employee as an individual The capabilities of each individual in relation to his/her present role The capabilities of each employee in relation to his/her expected future role The dyadic relationship between each employee and his/her employer The team spirit and functioning in every organizational unit Collaboration among different units of thye organisation

Point of distinction
Orientation

Personnel function
Maintenance

HRD
developement

structure

Independent function

Interdependent parts

Philosophy

Reactive function

Proactive function

Responsibility

Excusively personnel dept.

All managers

motivators

Monitory rewards

High order needs

Aim

Improve efficiency

Develop organization

Need for HRD

To develop competencies Mitigate the evil consequences Bring system wide change Develop proper development climate in the organization

HRD PROCESS

At personal level : Existential process

How individual perceives his environment and how he interacts with other

How he achieves his goals in life Process helps in integration of individual with organization

Interpersonal level : Empathic process

How much empathy one individual has for the other person How person reach out to the other person and establishes a Relationship with him

Neglecting this process affect the interpersonal effectiveness of individuals In an organization

Communication, conflict ,cooperation and competition are important areas Of study in this process

Training, communication improve this process

Role level : coping process

Individual should cope with pressures and stresses in relation to his Role in organization

Individual can cope up with these pressures if he is aware of the Competencies required for performing the role

Role analysis improve this process

Group level : Building process

This process tells us how various groups form themselves as distinct Entities in an organization

How group contribute effectively to the goals of organization OD and team building exercise improves this process

Intergroup level: Collaborative and competitive

Competition is positive if it poses a challenges to a group in terms of standard of performance and achievement Competition is negative if it prevents or aims at escaping hard work Process is improved by creating the climate of trust, authenticity And openness clarifying norms and standards

Organisational level: Growth process

Growth process involves issues relating to organisational climate, Self renewal and change .

HRD Outcomes
People become more competent as they are aware of the skills required People understand their role better because communication increases and They are aware of the expectations of other members People become more committed to their jobs because there is greater Objectivity in administration of rewards People develop greter trust and respect for each other.They become more authentic in their behaviour Greater collaboration and team work produces synergy effect People are equipped with problem solving capabilities more prone to risk Taking and proactive in their orientation Lot of useful and objective data on employees are generated which facilitate Better HRP

HRD MECHANISM OR SUBSYSTEMS

Performance appraisal Potential appraisal Career planning Training and development Organisation development Rewards Employee welfare and quality of work life

HRD Strategies
HRD Strategies are a plan that defines how the human resources would be utilized through the use of an integrated array of training, organizational development and career development efforts to achieve individual, organizational objectives.

Major HRD Strategies

Communications Strategy:
In todays changing scenario, it is essential to educate and train employees about the change

Accountability And Ownership Strategy:

Employees accountability and ownership leads to higher productivity and customer acceleration.

Quality Strategy:
Quality needs to be fostered in the employees through training and development.

Cost Reduction Strategy:

Every employees contribution in savings is crucial as small contributions from each employee can be pooled by organizations to save substantial savings at the end of a given period and enhance its competitive strategy.

Intrapreneurship Strategy:
Every employee needs to be an independent entrepreneur, who can generate ideas and bring them to reality by using the existing resources and support of the org to create innovative and creative products and services.

Culture Building strategy:

Orgs valuing its employees have a sustainable competitive edge over competitors because employees are highly charged, motivated and commitment to the org.

Systematic Training Strategy:

The planning and organization of formal on-job training and off-job training leads to improving vital employee characteristics, build and sustain appropriate work culture and brings in more professionalism in action.

Learning Strategy:
Continuous development and learning environments promote self development of employees, of self and by self.

Designing HRD Strategy

Getting Big Picture:

Understanding of business strategy to highlight the key deriving forces of the business such asTechnology Distribution Competition

Markets

Developing a Mission statement:

The mission statement should relate to people side of the business. The words or references should not be idealistic statements-it is the actual process of thinking through the issues in a formal manner.

Conducting SWOT analysis of the organization:

Focus should be on internal strength and weakness of the people side such as current skills & capability and research the external business and market environment to highlight the opportunities and threats.

Conducting a detailed HR Analysis:

It concentrate on the organizations culture, organizational structure, people and COPS (Culture, org, people, systems). Then gap analysis can be undertaken by examining present status and desired status.

Determining critical people issues:

The business strategy is reviewed and examined against SWOT and COPS analysis to identify the critical people issues namely those issues that must be addressed so as to have a key impact on the delivery of business strategy

Developing consequences and solution:

For each critical issue the options for managerial action generated needs to be highlighted, elaborated and created. Then action plans around the critical issues is to be developed with set targets and dates for the accomplishment of the key objectives.

Implementation and evaluation of the action plans:

The ultimate purpose of developing a human resource development strategy is to ensure that the objectives set are mutually supportive so that reward sys are integrated with employee training and career development.

The role

The role is the position one occupies in a social system and is defined by the functions one performs in response to the Expectations of the significant members of a social system and One's own expectations from that position or office .

Role systems from individual point of view

Concept of role efficacy

Performance of a person working in an organization depend on His own potential effectiveness, technical competence ,managerial Experience as well as on the design of the role that he performs in An organization .It is the integration of the two that ensures persons Effectiveness When we move from role taking to role making effectiveness increases

Role making
Self role integration

When a persons role provides him with greater opportunity for Using special strength ( experience, training etc).This is known as self role integration

Proactivity

A person who occupies a role responds to various expectations that people in the organization have from that role. This gives him satisfaction It satisfies others in the organization

Creativity

If a person feel that the role does not allow any time to be creative Efficacy bound to be low

confrontation
If people in an organization avoid problems or shift them on them to Others their role efficancy will be low.

Role centering
1)Centrality : If a person feels that the role he occupies is central to the organization his role efficacy is likely to be high.If people feel that there roles are not important their potential effectiveness will be low 2) Influence : The more influence the person is able to exercise in his role the higher its efficacy is likely to be

3) Personal growth : The perception that the role provide the individual with opportunity to grow and develop increase role efficacy

Role linking

1) Inter-role linkage : Linking ones role with others in the organization increases efficacy.If there is a joint effort to understand problems find solutions efficacy of roles involved will be high

2) Helping relationship : If a person performing a particular role feels that he can get help from some source in the organization.whenever the need arises he is likely to have higher role efficacy 3) Super-ordination : A role may have linkage with systems,groups entities beyond the organization when a person performing particular role feels that what he does is likely to be of value to larger group his efficacy is likely to be high

The Team

According to Katzenbach and Douglas Smith A team is a small Number of people with complementary skills who are committed To a common purpose, set of performance goals And approach for which they hold themselves mutually accountable

Characteristics of effective team

Rensis Likert and Douglas Mc Gregor identified following Characteristics of well functioning effective teams 1) Atmosphere needs to be relaxed, comfortable and informal 2) Teams task is well understood and accepted by members 3) The members listen well to each other and there is lot of task relevant discussion in which most members participate

4) People express both their feelings and ideas 5) Conflicts and disagreements are present but are centered around ideas and methods not around personalities and people. 6) Self conscious about its own operations 7) Decisions are usually based on consensus not on majority Vote.

Importance of Teams

Primary benefits of team are:-

Improved employee motivation Positive synergy Satisfaction of social needs Commitment to team goals

Improved organizational communication Benefits of expanded job training Organizational flexibility

Types of Teams

Problem solving teams Self managed teams Cross functional teams Virtual teams

1)Problem solving teams : teams consist of 5-12 employees of same department who meet a few hours every week to discuss the ways and means of improving quality drawback these teams can only give suggestion but could not implement solutions

2) Self managed teams : self directed work teams take responsibilities of their former supervisors. They collectively control over pace of work and determine work assignment drawback : high absenteeism and turnover rate

3)Cross functional teams : These teams are made of employees from different work areas who come together to accomplish task example committees

4) Virtual teams : cross functional team that operate across space time and organizational boundaries with members who communicate mainly through electronic technology

The Organisation

Organisation refers to a group or an association or an institution of individuals working in prestructured manner for achieving predetermined Common goals Louis A Allen defined it as a mechanism or structure that enables living Things to work effectively together Chester Bernard defined Organisation as system of consciously co coordinated activities or forces of 2 or more persons

Primary characteristics of Organisation

Organisation is a social grouping which consist of individuals. It operates Through these individuals who are known as members or employees Of the Organisation

Once the Organisation is formed it acquires its own entity Structure, process to be used and functions to be performed For achieving goals

Every Organisation is based on principle of cooperation All members of the Organisation and all sub system of it work Together in cooperation in given situation for realizing Objective

Organisation is goal oriented and is purposeful system to achieve Common goals that an Organisation is designed and its activities are Directed and coordinated

Organisation are marked by deliberate planning done by group of Individuals known as top managers

Division of labor is important feature of Organisation Every organization operates within external environment which provides broad parameters and constraints to it

HRD Matrix
Matrix shows the interrelationship between HRD instruments Processes, Outcomes and organisational effectiveness

CHAPTER-2

INTRODUCTION OF THE COMPANY

All soft Solutions, Inc. is a software consulting and development firm specializing in variety of technologies. We blend creative, strategic planning with expert knowledge to tackle the toughest challenges for businesses. Our goal is to achieve 100% client satisfaction by economically delivering ideal solutions tailored for each client.

Founded in 2000, Al lsoft Solutions, Inc. corporate headquarters in Philadelphia with Offices in California and India has been delivering excellent consulting and custom technology solutions to all our clients. All soft's rapid growth is due to our success in improving our customer's business and technological processes to increase efficiency, accountability, performance, and drive business value. We leverage the advantages of leading industry platforms such as IBM, Oracle, Microsoft, and Open Source technologies to provide custom solutions. Our staff has a combined experience of over 35 years of experience backed up by our 24/7 dedicated and hard working offshore development team in India. In addition to our superior 2 tier and 3 tier internet enabled business applications, Multimedia, and Enterprise Resource Planning (ERP) applications. All soft further stands above the competition by virtue of its people. Our employees provide exceptional business process, software implementation and training services. Their knowledge and skills enable our customers to achieve the maximum value from their corporate information technological solutions. Our service offerings are varied, and straddle many different industries, such as healthcare, insurance, environment, food and catering, transportation, legal, manufacturing and state and local government. Our consulting engagements vary from a few person-months to person-years in effort Our goal is to achieve 100% client satisfaction by economically delivering ideal solutions tailored for each client.

PRODUCTS
All soft Product Development team help our clients either to develop new application or customize, integrate, update existing product systems. Our top quality state of the art software development facility in India helps us make the entire process simple, efficient and cost effective. Our product development services covers a impressive range of technologies with a focus on IBM Solutions. Some of the commonly used technologies include J2EE, Service Oriented Architecture, IBM Websphere, IBM WebSphere Portal Servers, IBC WebSphere Process Server, PHP, Oracle, PeopleSoft, DB2, SQL, Interwoven, Documentum,C#, Mercury and Rational Tools, UNIX, AIX, etc. In addition to our expertise in cutting edge technology we follow a very strict and full product life cycle. Allsoft Solutions starts the software development process with a detailed requirements analysis, defining the application architecture, designing a prototype, followed by testing and

redesign. This process is followed along side a software development life cycle (SDLC). Below is our most popular custom product solutions.
ERP Products J2EE Enterprise Products PHP Web Products

SERVICES
The Services team at All soft Solutions is totally geared for serving our clients with their experience and dedication. Our service-oriented approach extends into all aspects of the software and systems environment implementation, integration, testing, system administration, support, etc. Our dedicated employees go the extra mile to ensure that project deadlines are met on time. Our extraordinary depth of knowledge and mastery of multiple technical platforms enables us to handle even the most complex integration issues. Some of our services and expertise are in the following technologies. J2EE, SOA, IBM Web Sphere, PHP, Oracle, PeopleSoft, DB2, SQL, Interwoven, Documentum, VB.NET, ASP.NET, C#, Mercury and Rational Tools, UNIX, AIX, etc. We provide services in the following areas: Consulting Software Development Education Customer Support

CLIENTS
All soft Solutions, Inc. is helping small, medium and large enterprises to achieve their information technology goals. We have been very successful in forming long-term partnership with most of our clients since our inception. All soft's clients include software providers, online businesses, and enterprises that want to leverage their software assets, meet critical time-tomarket pressures, and reduce their technology cost of ownership. Our ability to reinvest our learning and resources into services that proactively exceed their expectations has ensured that our clients stay with us for years. Most of our revenue comes from repeat business, and most of our new clients are referrals by existing ones. We provide software services and solutions for clients across a range of industries, including technology, financial services, healthcare and many more. Below is the partial list of our clients to whom we are providing consulting and software development services.

COMPANY PROFILE AND FACTS

Profile: International Business Machines Corp (IBM)

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International Business Machines Corporation (IBM), incorporated on June 16, 1911, is an information technology (IT) company. IBM operates in five segments: Global TechnologyServices (GTS), Global Business Services (GBS), Software, Systems and Technology and Global Financing. GTS primarily provides IT infrastructure services and business process services. GBS provides professional services and application management services. Software consists primarily of middleware and operating systems software. Systems and Technology provides clients with business solutions requiring advanced computing power and storage capabilities. Global Financing invests in financing assets, leverages with debt and manages the associated risks. In April 2011, the Company acquired TRIRIGA, Inc. In October 2011, the Company acquired i2. In October 2011, the Company acquired Algorithmics. In October 2011, it acquired Q1 Labs Inc. In November 2011, the Company opened in Romania its European site for developing and testing IBM switch and networking hardware and software. In December 2011, the Company completed the acquisition of Curam Software Ltd. In January 9, 2012, the Company acquired Platform Computing. In January 11, 2012, the Company acquired Green Hat. In February 1, 2012, the Company acquired Emptoris Inc. In February 15, 2012, the Company acquired DemandTec Inc. In February 10, 2012, the Company completed the acquisition of Worklight. In March 2012, the Company opened a new branch office in Ludhiana, Punjab, India. In May 2012, the Company acquired Varicent Software Incorporated. In May 2012, the Company acquired Vivisimo. In June 2012, the Company acquired Tealeaf Technology, Inc. On August 1, 2012, Toshiba Tec Corporation acquired the retail store solution business from IBM.

Global Technology Services (GTS)

GTCs services include Strategic Outsourcing Services, Global Process Services, Integrated Technology Services, Maintenance and GTS Services Delivery. Its Strategic outsourcing Services include IT outsourcing services. IBM integrates its service management, technology and industry applications with new technologies, such as cloud computing, analytics and virtualization. Global Process Services ranges from standardized processing platforms and business process outsourcing, through transformational offerings, that deliver business results to clients through the change and/or operation of the client's business processes, applications and infrastructure, formerly business transformation outsourcing. Integrated Technology Services is a project-based portfolio of services. Maintenance is a line of support services from product maintenance through solution support to maintain the availability of clients' IT infrastructures. IBM's GTS Services Delivery is responsible for the worldwide delivery of IBM's technologyand process-based services.

Global Business Services (GBS)

IBMs services in this segment include Consulting and Systems Integration, and Application Management Services. Consulting and Systems Integration delivers value to clients through consulting services for Strategy and Transformation; Application Innovation Services; Enterprise Applications and Business Analytics and Optimization. Application Management Services is engaged in application development, management, maintenance and support services for packaged software, as well as custom and applications. Value is delivered through advanced capabilities in areas, such as applications testing and modernization, cloud application security.

Software

Middleware software enables clients to integrate systems, processes and applications across a standard software platform. IBM middleware is designed on open standards, making it easier to integrate disparate business applications, developed by different methods and implemented at different times. The sale of OTC software includes one year of subscription and support. Clients can also purchase ongoing subscription and support after the first year, which includes unspecified product upgrades and technical support.

WebSphere Software delivers capabilities that enable clients to integrate and manage business processes across their organizations. With a services-oriented architecture (SOA), businesses can link together their fragmented data and business processes to extract value from their existing technology. Smarter Commerce software enables interaction between companies, their customers and suppliers throughout the business cycle. Information Management Software enables clients to integrate, manage and use their information. Solutions include advanced database management, enterprise content management, information integration, data warehousing, performance management business analytics and intelligence. Tivoli Software helps clients manage their technology and business assets. With solutions for identity management, data security, storage management, cloud computing, enterprise mobility and the ability to provide automation and provisioning of the datacenter, Tivoli helps build the infrastructure needed to make systems from transportation to water, energy and telecommunications.

Lotus Software enables businesses to connect people and processes. Rational Software supports software development for both IT, as well as complex and embedded system solutions with a suite of Collaborative Lifecycle Management products. Security Systems Software provides clients with a single security intelligence platform. Operating Systems software manages the fundamental processes that make computers run.

Systems and Technology

Systems and Technology provides semiconductor technology, products and packaging solutions for IBM's own advanced technology needs and for external clients. Systems are a range of general purpose and integrated systems designed and optimized for specific business, public and scientific computing needs. These systems, System z, Power Systems and System x, are typically the core technology in data centers that provide required infrastructure for business and institutions. Also, these systems form the foundation for IBM's integrated offerings, such as IBM

Smart Analytics, IBM Netezza, IBM SmartCloud Entry and IBM BladeCenter for Cloud. IBM servers use both IBM and non-IBM microprocessor technology and operating systems. All IBM servers run Linux, a key open-source operating system.

Storage includes data storage products and solutions that allow clients to retain and manage volumes of digital information. These solutions address critical client requirements for information retention and archiving, security, compliance and storage optimization, including data de-duplication, availability and virtualization. The portfolio consists of a range of disk and tape storage systems and software, including the ultra-scalable disk storage system XIV. Retail Store Solutions are provider of solutions that include hardware, software and services for the retail industry, including point-of-sale and self-service systems and peripherals. Microelectronics include semiconductor design and manufacturing primarily for use in IBM systems and storage products as well as delivering semiconductors and related services to external clients.

Global Financing

Global Financing facilitates clients' acquisition of IBM systems, software and services. Global Financing include Client Financing, Commercial Financing and Remanufacturing and Remarketing. Client Financing includes lease and loan financing to end users and internal clients for terms generally between one and seven years. Commercial Financing includes short-term inventory and accounts receivable financing to dealers and remarketers of IT products. Remanufacturing and Remarketing includes as equipment is returned at the conclusion of a lease transaction, these assets are refurbished and sold or leased to new or existing clients both externally and internally. Externally remarketed equipment revenue represents sales or leases to clients and resellers. Internally remarketed equipment revenue primarily represents used equipment that is sold or leased internally to Systems and Technology and Global Services. Systems and Technology may also sell the equipment that it purchases from Global Financing to external clients.

The Company competes with Accenture, Computer Sciences Corporation, Fujitsu, HewlettPackard Company (HP), CA, Inc., Microsoft Corporation and Oracle Corporation (Oracle), Cisco Systems, Inc. (Cisco), Dell, Inc. (Dell), EMC Corporation and General Electric Company.

IBM IN INDIA

PRODUCTS AND SERVICES OF IBM

Network Solutions - A Company Insight Profile Company Overview | Products & Services | Contact Details | Other Details

Netsol offers a whole range of solutions, services & software for customer's ICT infrastructure. Our offerings cover the complete ICT infrastructure life-cycle from "concept to reality".

Solutions

Services

Software

Netsol provides leading-edge networking infrastructure solutions that include: Network Infrastructure Convergence Security Infrastructure Management

Netsol provides design & manage services for effectively & securely managing customer ICT infrastructure including: IT Managed Services Remote Infrastructure Management ITSM Consulting Technology Consulting

Netsol provides meaningful and value added software solutions to customers in the following domain areas: IT Infrastructure Intelligence Voice & Telephony solutions

Service Management

Netsol ICT Services The focus of Netsol ICT Services group is simple - enable customers to design, build and manage their ICT infrastructure effectively, to meet their business goals.

Netsol's range of ICT services includes:

Technology Consulting Services Netsol provides Network (LAN, WAN), Contact center, IP Telephony infrastructure design and audit services.

Our focus on understanding customer business requirements & application profile, vendorneutral service approach and proven 5-stage consulting model ensure that we provide the most optimal technology solutions that exactly match our customer's requirements.

Enterprise Security Services Netsol provides the complete basket of security services from BS 7799 consulting services, ISMS security design, Security audits including vulnerability assessments & penetration testing.

Netsol is an associate consultant for BSI and is also BS 7799 certified. Netsol brings to table its extensive experience of designing, deploying and managing security infrastructure and providing security services.

IT Managed Services Netsol provides whole host of managed services including Managed WAN services, Datacenter managed services, Desk-side support services. Netsol today manages mission critical infrastructure of more than 60 customers in India. We have a team of more than 600 engineers focused on Service excellence.

Our proven service delivery model is leveraged with our use of leading-edge infrastructure intelligence solutions. This enables us to provide high-quality, reliable and cost-effective managed services to our customers.

Remote Infrastructure Management Netsol provides 24 x 7 Managed WAN Services, Managed Server & application services, Helpdesk services, Managed Security services from its Global Management Center (GMC)

Netsol has built a world-class GMC infrastructure that houses world standard infrastructure management tools coupled with leading-edge infrastructure intelligence solutions that provide unique visibility into our customer's infrastructure, enabling them to make optimum use of their ICT infrastructure

The GMC team has multi-domain technology skills and is highly experienced. They use mature IT service management process based on ITIL. The GMC is also BS 7799 certified to ensure security and resilience in all its operations.

IT Service Management Consulting Services (ITSM) Netsol provides ITSM process consulting and audit services for organizations, including consulting services to achieve BS15000 certification.

Netsol is currently providing managed services for one of the few BS 15000 certified organizations in the world and was closely involved in process definition and deployment. Netsol is also in the process of getting BS 15000 certification for its GMC operations.

Netsol Solutions

Netsol is India's leading converged network solutions provider. We have more than 5000 person years of experience providing reliable and innovative solutions. We partner with leading networking companies like Cisco, Avaya and Tyco.

The focus is on 'Solutions Integration' rather than 'Systems Integration'. At Netsol building a network involves an assessment of the current infrastructure, understanding the customer's unique requirements, designing an optimal solution and finally deploying solution. We leverage world-class quality standards such as SEI CMMi and PMI to deploy these complex projects.

We offer:

Networking solutions Netsol provides comprehensive data networking solutions from Lease lines, VPN & MPLS based Wide area networks (WAN) to structured cabling systems, Local area network (LAN) solutions & campus LAN.

Netsol has partnered with more than 400 clients in India for building their networking infrastructure. Netsol is a Cisco Gold certified partner and has Indias largest certified engineering team.

IP Telephony Netsol provides converged data & voice IP infrastructure solutions for Enterprises wanting to consolidate their data and voice networks. Netsol also provides IP telephony applications for enterprises wanting to optimize their voice / data infrastructure through enhanced application based services.

Netsol is a Cisco IP Telephony specialized partner & also a Cisco AVVID software development partner. Netsol brings specialized skills in data, voice and software domains to provide comprehensive and customized solutions for a converged network.

Infrastructure Management solutions Security solutions IP Contact Center Netsol provides state of the art Contact Center Solutions on multiple platforms addressing the specific needs of different Business Segments. Netsol provides integrated solutions for Multimedia Contact including voice, mail, chat & Internet, using leading technology solutions from: Cisco ICM Contact Management Suite Concerto Software Ensemble & Center Force Portfolio CEM & Recording Solutions from Nice & Verint Agent terminal Solutions from Plantronics & GN Netcom Netsol is an Advanced Technology partner (ATP) for IP Contact Centers for Cisco with the considerable experience of designing and deploying Avaya & Nortel Solutions. Netsol also provides Telephony (IVR, CTI, Out-bound dialing solutions) integrated with multiple platforms customised to various customer needs.

Wireless Networks Netsol provides complete Wireless solutions for customers from designing the solution, site surveys, planning for wireless security, provisioning the solution to solution deployment

Netsol is a Cisco Wireless specialized partner and has a core team of certified engineers who can help design and deploy wireless solutions for any customer requirement.

Netsol Software Netsol software group provides meaningful and value added solutions to our customers. Netsol is a unique software house, with a critical combination of deep domain knowledge gained through our experience of the last 11 years, technical knowledge in the software domain, appropriate developer relationships and a clear focus on creating meaningful products.

Infrastructure Intelligence SNAPPiMON - Real-Time integrated IT Infrastructure monitor for Availability and performance Q-WAN - Network Intelligence for HP OpenView NNM WAN Insight - Network Intelligence for IBM Tivoli NetView IPMeter - IP Traffic monitoring tool on the LAN

Voice & Telephony solutions ReachOut - Outbound Dialers based on Dialogic platform DialContact - integrated progressive, preview and predictive dialer based on Dialogic platform iPort - Dialogic based interactive voice response system IP-Tel - Access applications through IP Telephones

Service Management coDesk - Full function HelpDesk based on Microsoft platform

GENRAL MANAGER OF IBM

Shanker Annaswamy
Regional General Manager's

Shanker Annaswamy is Managing Director, IBM India Private Limited, and Regional General Manager of IBM in India/South Asia. Appointed to this leadership position in July, 2004, Mr. Annaswamy is responsible for all of IBMs sales, marketing, services and global delivery operations in the India/South Asia region, including operations in Bangladesh, Nepal and Sri Lanka. Today, IBM in India/South Asia employs the companys largest population outside of the United States. India remains one of the fastest growing countries for IBM, recording consistent double-digit revenue growth over the past five years, and has emerged as a strategic location within the company's global services delivery network.

In his 30 years of experience Mr. Annaswamy has held various senior management positions in world renowned corporations, covering areas such as product management, project management, manufacturing operations, quality and profit & loss responsibility. Prior to joining IBM, he was the President and Chief Executive Officer for GE Medical Systems, South Asia, and Managing Director, Wipro-GE Medical Systems. He also held the position of Adviser with the Ministry of Health, Sultanate of Oman, for a period of three years in the mid-1990s. Mr. Annaswamy began his career with Philips Medical Systems.

Mr. Annaswamy has held leadership roles in a number of industry forums. He currently serves as the Chair of the Confederation of Indian Industrys (CII) National Committee on Intellectual Property Owners, a role he has held since 2007. Mr. Annaswamy was an elected member of Nasscom's Executive Council from 2004-2008. He also served as the Co-chair of CIIs advisory committee on its National Innovation Mission. In 2009, BusinessWeek listed Mr. Annaswamy among Indias 50 Most Powerful People. Under Mr. Annaswamys leadership, IBM in India/South Asia has earned appreciation from a wide variety of government and industry bodies for its progressive employment practices and market leadership. Recent recognition includes the

2008 National Award for the Best Employer of People with Disabilities from the Vice President of India. In 2007, IBM India received recognition as the overall best company from the Indo American Chamber of Commerce.

Mr. Annaswamy earned a Bachelor of Engineering degree (B.E) in Electronics and Communication from Madras University and a Diploma in Business Management Education from the All India Management Association, New Delhi. He enjoys cricket, plays tennis, and is a fan of Indian classical music. He and his wife, Jayashree, have two children.

OBJECTIVES OF THE STUDY

To study the nature and importance of HRD at work place. To study various factors, determinants and outcomes of HRD. To make a study at the organization so as to find the degree of HRD employees attain in the real work environment.

Chapter-3

Research methodology

RESEARCH METHODOLOGY

Research is common parlance refers to search for new knowledge. Research is comprise defining and redefining problems, formulating hypothesis or suggested solutions, collecting, organizing and evaluating data, making deductions and reaching conclusion, and at last carefully testing the conclusions and at last careful testing the conclusions to determine whether they fit the formulating hypothesis

NEED OF RESEARCH METHODOLOGY

HR research is the process of evaluating the effectiveness of human resources, policies and practices and developing more appropriate once. It include 1) Conducting morale, attitude, job satisfaction and behavior surveys 2) Collecting data and information regarding wages, cost-benefits analysis of training, benefits, productivity, absenteeism, employee turnover, strikes, accidents, operations, working hours, shifts etc. 3) Tabulating computing and analyzing the data and information. 4) Report writing and submission to the line managers 5) Finding out the defects and shortcoming in the existing policies, practice etc. 6) Developing more approximate policies, procedure, and programmer of personal.

OBJECTIVE OF THE STUDY

a) Analyze the training methods undergone by IBM. b) To know the satisfaction level of Students & view towards the IBM.