AVAILABLE S/N POSITIONS

INDUSTRY

BRIEF DESCRIPTION OF CLIENT

LOCATION OF CLIENT

1Head, Customer Service

IT

An IT company

Abuja

Accounts Receivable support officer

IT

An IT company

Abuja

Operations Account Manager 3

FMCG

Multinational telecommunication organisation

Lagos

Snr Manager Channel & Retail Development

FMCG

Multinational telecommunication organisation

Lagos

Finance Business Partner BB - Planning 5 and Mgt Information

FMCG

A multinational conglomerate

Lagos

Sales Manager

Telecommunications A reputable multinational Multinational construction firm

Ghana

HSE Manager

Construction

Lagos

Actuaries

Insurance

Multinational firm

Lagos

9 On-Premise Manager

FMCG

10

Events Manager

FMCG

A Multinational FMCG company which specializes in the production of energy drinks. A Multinational FMCG company which specializes in the production of energy drinks.

Nigeria

Nigeria

11Field Marketing Manager

FMCG

A Multinational FMCG company which specializes in the production of energy drinks.

Lagos, Abuja, Benin

12

Academy Training Manager

Service

Lagos

Financial 13 controller(AGM Level)

Consultium

Lagos

Executive Director( 14 Engineering services)

Consultium

Lagos

Business Developer, Senior Manager( 15 Business Solution)

Consultium

Lagos

16

Consultant (CFC)

Consulting

Human Resource Company

Lagos

17

Senior Consultant

Consulting

Human Resource Company

Abuja

18 Associate Consultant

Consulting

Human Resource Company

Lagos

19

Front Desk Officer

Consulting

Human Resource Company

Lagos

20

Customer Relations Manager

Power industry

PortHarcourt

Retail & Customer Marketing Marketing 21 Manager

IT Telecoms

Lagos

TECHNICAL COMPETENCIES

DUTIES & RESPONSIBILITIES Articulate, develop and implement a successful customer service strategy for the client. Deploy and manage an appropriate Customer Services Organization of people processes and technology to implement and support the Companys strategy. Work cross functionally to articulate and lead the deployment of a business/operations support system (B/OSS) for the company. Manage large scale, possibly outsourced multi-access contact centre operations to support the clients operations nationwide. Manage a large 3rd party service support channel deployed nationwide towards ensuring strict compliance with the clients service level commitments and standards to customers. Spear head the assessment and adoption of relevant leading edge customer service techniques and practices in line with the adopted strategy. Support the Commercial functions of the company as key customer advocate and drive customer advocacy as a key component of the clients service culture. Set up systems and reporting structures on levels of customer service and looking for ways to improve standards

His/Her input must be based on hands on and cognate experience in the telecommunications sector and a passion for excellent service delivery to customers.

Results focused, used to drive customer payment performance. Fully computer literate in Excel, Microsoft Office. Experience with NOTAP approval process desire. Must be able to work cross boundaries and influence key decision makers at customer and in the company sales organization. This role will provide accounts receivable support in the pre- and after sales proc Senior Account Management Professional with broad business/device/service/solution area responsible for securing win-win solution business opportunities with a strategically important operator customer, achieving operator buy-in and executing these opportunities in the market place. Business Insight Business Planning Driving sell-in and sell-out Deliver the value proposition Program Way of Working Leading & Coaching

Acts as a main contact point for local operator. Builds and directs relationships with operator at various organizational levels and functional areas. Develops and implements local operator account strategy and plan - aligns this with global operator account strategy and plans. Understands operators strategies and business plans. Uses this understanding to drive the design of customized solutions that add value for the customer and the organisation

Business Insight with a focus on customer, channel and market understanding Business Planning with focus on customer value propositions, Financial Acumen. Leading & Coaching with a focus on providing direction, gaining support via logical and rationale engagement.

To manage & take full accountability for the channel Management & development initiatives for devices & solutions.(Eg. Upstream, rural etc) To drive the Retail management & development initiatives at LSU (eg. Impact at retail, REX etc) Drive processes & tools to improve Sales Efficiency & effectiveness at LSU for devices and solutions.(eg. KIDI, SMR)

Financial custodian of the company's S&OP process, financial forecast and long term strategic plan, Partner BB function in formulating policies to deliver lonterm BB objectives, Provide insightful commercial Accounting and reporting policy, forecasting analytics to support BB and BD strategies, Concern policy and support partners in delivering Management Reporting (SAP SEM BCS) & functional policies. Commentaries. Company Reporting Contact for Initiation of brand pricing decisions in a timely NAMCA/CA counterparts, Generation and Circulation manner to safeguard margins, Timely and of Internal Management Information to stakeholders, accurate reporting OTIF to all stakeholders, A Provision of adhoc futuristic information as and when robust company S&OP process. required. Financial Forecast and 8QRP To manage & take full accountability for the end to end sales for devices & solutions throughout the channel / distribution networks. (i.e. Sell-in , Sell-thru , Sell-out ). To Manage relationships with key operators and distributors. To take ownership and manage key 2nd Tier Customers ( wholesalers , KDRs ) who play an important role in shaping Nokias business in the market place. Drive thruput(sell in-sell through-sell out) in the designated Project 500 outlets with a special focus on Solutions Sales . To interface & lead Nokia engagement with local operators and seek out areas of collaboration with a focus on solution selling. Drive sales in Business Insights, Business Planning, selected outlets through FF & TL with a special focus Negotiations & Communications Skills, Ability to on solutions own and drive end-to-end Sales, Program way of Net Sales ( Devices + Soln +Gear ), Market Share. Working Sell-in, Sell-thru & Sell-out Good communication skills. Take appropriate action in the case of an emergency Actuaries make assessments of risks and probabilities based on analysis of past events Also be involved with the acceptance of proposals for new policies, with legal and taxation Technical Knowledge. Complex Problem Solving matters affecting life assurance, or with the Skills. Critical/Analytical Thinking Time investment of funds. Design, review and help Management Business Forecasting Judgment administer insurance, annuity and pension plans, and Decision Making. Planning and determining financial soundness and calculating Coordination Detail Orientation Skills. premiums. Provide expertise to help financial Negotiation Skills. Client Relationship Skills. institutions manage risks and maximize returns Leadership SkillsAssertiveness.Written and associated with investment products security verbal communication skills. offerings.

1. Set clear objectives that are consistent with the brand direction& goals within each team member. 2. Secure a proper implementation of all loyalty & other agreements. This includes: availability of all SKUs across all outlets & mini-bars (wherever applicable), menu listing and proper visibility as per brand standards3. Set & agree with the management on annual sales & distribution, development, marketing activities & events targets and budget planning by customer & activity 4. Secure proper in-market stock coverage/levels on FIFO basis with all customers and no out of stock situation across all SKUs. 5.Assess performer 1. Developed negotiation skills and strong capability by working closely with the team and by presentation skills. 2. Strong analytical skills, providing one-on-one development feedback to solutions provider 3. Strong planning and project individual direct reports.6. Build preferential management know how4. People understanding, relationship with key accounts, volume & image motivation and management skills customers.

1. Excellent brand understanding 2. Good Planning and Communication skills.

1. Ensure that plans and next steps are properly implemented, hence raising the

1. Deliver all targets of the agreed Business Plan: value / volume / control of operating costs, budgets, stocks etc 2. Ensure Off Premise standards are met (Retail & impulse) : availability / visibility / volume & value share 3. Achieve per capita consumption targets through efficient & effective management of sales, distribution, trade & consumer marketing and resources (people / finances / time etc.) 1. Drives and develops the annual strategic business plan process which include 1. Set up an Annual Business Plan, encompassing short-term and long term objectives with an appropriate action plan 2. Finding creative training solutions to reach the organizations wide network (effective distribution of 1. Be able to link company strategy with training training material / use of the web / Training rallies / and departmental outcomes 2. development of informal coaches)3. To conduct on Excellent business writing and report writing skills an ongoing basis a Needs Analysis to determine 3.The ability to utilize technology to conduct training requirements of the company network. 4.To training to large numbers of people 4. An coordinate the development of training courses and individual with strong marketing flair material in line with the requirements of the IFA 5. A successful trainer marketing.5. FunctionTo identify, coordinate and 6. A strong team orientation and the ability to facilitate the various resources necessary to achieve work independently 7. Strong the annual business objectives. 6. Plan & conduct presentation ability & ab exceptional attention to the assessment of learning outcomes detail and good administration skills. Record evidence and report on assessments

Prepare the Financial and Accounting reports.,Preparation of Financial plans and budgets to support business operations.,Development and direction of our financial operations that comprise budgeting, management and financial accounting A good knowledge of computerized processes is and liquidity management.,Implementation and very necessary. Previous exposure to monitoring the groups financial control design/documentation of accounting systems will framework.,Provision of comprehensive, proactive be a plus; Must be at Management level in an and timely financial and management information, Organisation including tax, cash flow and statutory accounts Will be in the position of an Executive Directors in the company Manage a team of Electrical Engineers in the management of the companys projects Provide Good knowledge and usage of modern project of technical designs/specifications, material software Ability to provide project cost estimates requirements for power new projects; Prepare and budgets necessary; technical bid documents in energy that meets world Good network for Business development. bank guidelines; Create and implement effective strategic plan to develop businesses for the company Establish firm relationship with customers Determine the specific needs of each market and Is able to communicate clearly both written and in offer a solution, which meet these needs. speech. Ability to multi task to meet Generate and present proposals to customers. challenging production and distribution target Identify, qualify and support potential channels, dates. partners within each region state or country. Create Must be resourceful and able to manage aggressive, yet realistic sales target and quotas people, project with tight deadline. based on territory. Strong budget management experience. Develop sales activity reporting and accountability Exceptional computer skill measure. Provide HR services to clients Evaluate the portion of HR solutions obtainable to the company within selected organizations Present the company to clients and organizations relevant to the progression of the business Establish, propagate and maintain relationship with existing and potential clients of the company Monitor the progress of projects related to their industry. Involvement in high profile projects Undertake marketing research and segmentation research. Business Development Skills Excellent Spearhead branding activities for the industry.The communication and interpersonal skills Strong post holder must at all times carry out her/his duties Influencing SkillsPresentation skills Good with due regard to companys policies. The post negotiation skills. National Institute of Marketing, holder must understand the value of information and CIPM is an advantage Computer proficiency record keeping to the organisation and to contribute Goal, action & results orientation Good to good information governance by keeping marketing skills information safe, accurate and up to date.

A working knowledge of labor laws, human resource management

Design and development of appropriate products and methodology to suit the nature of the market and segment

Candidate must possess a good theoretical knowledge of market research, and have some experience in HR.

Manage the implementation of projects and in delivering of different briefs (Recruitment& Selection, Human Resources Systems, Surveys, Training & Development) Updating, editing and sending out Available positions as often as necessary., Database administration and profiling of resumes for various positions Disbursal & reconciliation of petty cash accountSorting out mails from the internet on a daily basis.Receiving letters and other mails on behalf of the staff, and handing them over ASAP.Reception of guestsAnswering calls and taking down messages. provide assistance and advice to customers using our services.2. Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by business / project managers.3. keep accurate records of discussions or correspondence with customers; 4. keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.5. lead or supervise a team of customer service staff; 6. be involved in staff recruitment and appraisals; 12. meet with other managers to discuss possible improvements to customer service; Delivery and implementation of point of sale materials for key retailers, including management of the TCO, POS and dummies budgets, Integrated execution of all customer marketing promotions and trade-wide retail promotions with key distributors and/or operators, including instore promotions, radio promotion, POSM, press and other support. Theme based visual merchandizing/branding,Solution retail store execution Trade marketing events

Good communication skills both written and in speech. Take appropriate action in the case of an emergency., good computer skills.

Strong drive and ambition Politically aware with strong influencing skills Flexible Ability to coach and mentor less experienced members of the team Very good communication skills Excellent writing skills Excellent interpersonal and organizational skill Strong analytical skills

Relating and Networking. Executing integrated marketing.,Consumer Focus.,Channel and Partner Marketing.,Commercial Acumen.

ACADEMIC QUALIFICATION

WORK EXPERIENCE

AGE

REF NO

8 - 10 Years relevant experience mostly in a Customer Services focused operations environment, 4 of BA, BSc. A Masters degree in a which should have been in a business or related discipline will be supervisory or management an advantage. Key ITSM and role within a related Industry certifications and Telecommunications (Telco) familiarity with key concepts, Service Operator. Technical methodologies and frameworks background preferably in (ITIL, ITSM, Prince 2, PMP, CoBIT, networking support will be an ISO, MSF,MOF) advantage A minimum of 5 years of demonstrated work experience in credit & collections.Experience in working in a customer facing environment with an ability to understand customer needs.

BSC Accounting preferable. Accounting Degree or Social Science degree preferable.

n/a

n/a

Relevant university degree

8-12 years relevant experience. Recognised expert in their field (depth & breadth)

n/a

AM01

Degree in Management Education preferred

minimum of 8-10 yrs of Functional Expertise

n/a

CHRD01

7 - 10 years work experience, most of which was/is in the FMCGindustry.5 as a Chartered A first degree in a related discipline. Accountant from an FMCG An MBA will be an advantage company.

n/a

n/a

Degree /Diploma in Management Studies. HSE Certifications mandatory

A minimum of 5-8 yrs of experience in Sales or Marketing. ( Industries : consumer goods; financial Institutions, Service Industry preferred ) 3-5 years exp in a construction firm

n/a

n/a

n/a

n/a

First Degree in Social Science courses preferably with a strong background in mathematics and statistics or Economics, Accounting, Insurance Law, Computers and Electronics.Masters degree will be an advantage

7 years continuous experience in Insurance industry.Experience working abroad will be an advantage. n/a

n/a

A first degree, preferably in marketing. Professional qualification in marketing is an added advantage

A minimum of 5 years in marketing & sales management

30- 38 years

OPM-1

A first degree in any field.

3- 5years experience in events management (in FMCG)

30- 38 years

EM-1

1. A Bachelors Degree in marketing/ management. 2. Training in Marketing Management is necessary

A minimum of 5 years experience in marketing & sales management in Nigeria

FMML, FMMA,FMM B (Lagos- L, Abuja-A & Benin-B respectively 32 - 38 years )

1. Minimum of 3 years in development and Facilitating A degree or Diploma in Marketing / Training Intervention HR/ Training education/ psychology 2. Minimum of 2 years at or behavioural sciences. management level.

n/a

ATM-01

A good degree in Accounting or Economics; Professional qualification ACA or ACCA will be added advantage

Minimum of 7 years post qualification cognate experience acquired in any of the top professional accounting firm in Nigeria

between 35/45 years

A good first degree in Electrical Engineering A second degree in Electrical Engineering COREN registration is compulsory;

Minimum of 10 years experience in transmission or distribution network and substation;

between 40/45 years

A good degree in Marketing, Communications or related field

Minimum of 5 Years of successful sales in utilities Business (Power, IT solutions, Water) shown by attaining and regularly exceeding performance quotas in niche between 35-45 market. years.

Good First Degree preferrably in marketing or sales; Second degree an added advantage Good B.A, B.SC degree preferably in Humanities, Social Sciences or Law. CIPM Diploma or membership will be an advantag A Masters degree will be an advantage

3-5 years experience in Business Development.HR experience is an added advantage.

HRC002

At least 7 Years post service cognate experience in a structured environment

HRC001

A 2.1 from reputable institution

At least 2 years experience with a minimum of one year HR experience

AC001

good first degree.

Youth Corper.

Psychology, International relations or related fields. MBA is compulsory.

Minimum of 5years prior experience Supervising Customer Service within a construction environment. 10 years experience in customer relations management Minimum of 3 years in Senior Management position 5-8 years of management experience in marketing including extensive experience in retail/channel marketing, and has worked extensively in Nigeria, Ghana and/or Senegal and possibly also in the mobile communications/consumer electronics industries.

Below 40 years

A good University degree.

CLOSING DATESEND CV TO

DATE POSTED

zino.emielu@kimberl y-ryan.net

bunmi.nwabueze@ki mberly-ryan.net

winston.nkanor@kim berly-ryan.net; winston.nkanor@gm ail.com

winston.nkanor@kim berly-ryan.net; winston.nkanor@gm ail.com

bunmi.nwabueze@ki mberly-ryan.net

zino.emielu@kimberl y-ryan.net bunmi.nwabueze@ki mberly-ryan.net

chinedu.duru@kimb erly-ryan.net

ayobami.afolabi@ki mberly-ryan.net.

ayobami.afolabi@ki mberly-ryan.net.

ayobami.afolabi@ki mberly-ryan.net.

jumoke.adama@kim berly-ryan.net or ayobami.afolabi@ki mberly-ryan.net

jumoke.adama@kim berly-ryan.net

jumoke.adama@kim berly-ryan.net

jumoke.adama@kim berly-ryan.net

bolanle.alade@kimb erly-ryan

bolanle.alade@kimb erly-ryan

bolanle.alade@kimb erly-ryan

bolanle.alade@kimb erly-ryan

1/15/10

winston.nkanor@kim berly-ryan.net

1/15/10

winston.nkanor@kim berly-ryan.net

1/22/10

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