A PROJECT REPORT OF STUDY ON CUSTOMER SATISFACTION OF R.O BY:SAKTHIVEL.S REG NO: 3511110582 IN APPLEE R.

O SYSTEM

A Report submitted in partial fulfillment of the requirements of MBA program of SRM SCHOOL OF MANAGEMENT, SRM UNIVERSITY, CHENNAI

UNDER THE SUPERVISION AND GUIDANCE OF: Faculty Guide: - Asst Prof. Ms.R.POONGUZHALI MBA(Ph.d) Company Guide: - Mr.RAJESHKUMAR

DATE OF SUBMISSION: july2012

BONAFIDE CERTIFICATE

This is to certify that the project work entitled CUSTOMER SATISFACTION is a piece of work done by SAKTHIVEL.S, student of SRM School of Management, SRM University, under my guidance and supervision for the partial fulfillment of the course MBA, SRM School of Management, SRM University, Kattankulathur, Chennai.

To the best of my knowledge and belief the thesis embodies the work of the candidate himself and has been duly completed. Simultaneously, the thesis fulfills the requirements of the rules and regulations related to the institute and I am assured that the project is up-to the standard both in respect to the contents and language for being referred to the examiner.

Head of MBA

FACULTY IN-CHARGE

Dr. JAYASHREE SURESH

MS. R. POONGUZHALI

Date: Station: Chennai

DECLARATION

Im SAKTHIVEL.S (3511110582) hereby declare that the project report entitled STUDY OF CUSTOMER SATISFACTION SATISFICATION OF R.O is the produce of my sincere effort. This Summer Internship Project Report is being submitted by me alone, at SRM School of Management, SRM University, Chennai, for the partial fulfillment of the course MBA, and the report has not been submitted to any other educational institutions for any other purpose.

Date:

Signature

Internal Examiner :

External Examiner:

ACKNOWLEDGEMENT
The satiation and euphoria that accompany the successful completion of task would be incomplete without the mention of the people who made it possible. After all, success is the epitome of hard work, severance, un-deferred missionary, zeal, steadfast determination, and most of all encouraging guidance. So, with immense gratitude, I acknowledge all those whose guidance and encouragement served as a beacon light and crowned our efforts with success. My sincere thanks to Mr. RAJESHKUMAR who was my project guide in the organization. I thank him for allowing me to take up this project and helping me throughout the project for his invaluable guidance, inspiration, support and uninterrupted supervision and monitoring of my activities. I would like to thank MS.R.POONGUZHALI MBA(PH.D.)for his proficient and wholehearted support for guiding me to complete my thesis smoothly. Needless to add that without his advice and support the thesis would never been completed. I will ever remain indebted towards my parents and thank them for giving the financial and moral support throughout these days. I am also deeply indebted to my friends and other colleagues for their help in the completion of work. (SAKTHIVEL.S)