System

for Competencies Development

Workshop

Competence Assessment
Assessment
Self-assessment Assessment by others:
Higher level: Member of the Board Same level: Other troop leader Lower level: Boy Scout (patrol leader) Outside: Parents

Workshop Challenge
You have completed your 360 competence assessment and the results were: EecNve communicaNon
People managment Leadership

Team work

Planning and OrganizaNon

Peter

Reference level

Workshop Challenge
Your major gap was found on EecNve communicaNon, so youve decided to improve that competence For that you must understand the competence deniNon and its dierent levels in order to dene acNons that will allow you to grow/ develop to the next level

Workshop Challenge
Deni&on:
EecNve InteracNve CommunicaNon implies the ability to transmit and receive informaNon clearly and communicate eecNvely to others by considering their points of view in order to respond appropriately. It includes using tact and diplomacy in all communicaNons as well as the ability to convey ideas and informaNon, both orally and in wriNng, in a way that brings understanding to the target audience.

Workshop Challenge
Levels:
1. Pays A4en&on to the Communica&on of Others Pays a\enNon to the communicaNon of others (individuals or groups) AcNvely listens to people and asks probing quesNons to gain a broader understanding of the issue or quesNon at hand Listens a\enNvely to others and encourages others to express their own views

Workshop Challenge
2. Checks Understanding and Clarifying Seeks to ensure that factual messages are clearly understood, useful and Nmely Correctly interprets non-verbal clues Is recepNve and responds in ways that communicate clear understanding Clearly presents informaNon or provides explanaNons so that it is easily understood Careful to remain factual in providing informaNon to various sources to avoid negaNve repercussions (e.g. when taking on a representaNonal role or when dealing with the Media)

Workshop Challenge
3. Adapts Language to the Audience Claries complex concepts/proposals in terms that are appropriate for the audience Adapts style, mode and tone based on the audience/client reacNons and the issues being addressed Understands the sensiNviNes surrounding dierent individuals and adapts language, tone, style and content of communicaNons appropriately Responds appropriately to on-the-spot quesNons even when specic responses have not been cra_ed beforehand

Workshop Challenge
4. Communicates for Maximum Results Understands the underlying needs, interests, issues and moNvaNons of others Interprets complex and possibly contradictory or compeNng signals/messages OpNmizes communicaNons to achieve desired results (e.g., through the use of mediaNon, counselling, group facilitaNon, and/or media relaNons) Considers the purpose of communicaNons (e.g., to build rapport, move a situaNon along, put people at ease) as well as other key factors (e.g., the needs and feelings of the target audience, the impact of the message on the audience, condenNality) in deciding what to communicate and how to deliver the message.

Workshop Challenge
Competence to develop Goals to achieve Success criteria Coach/Mentor Other resources AcNons to develop EecNve communicaNon