SALES ORIENTATION PROCESS

Aspects which should be covered during Sales Orientation: Day 1 [at Corporate Office]: Brief about Leonia, history and business so far Market feedback about Leonia; improvements so far and negative feedbacks Leonia presentation LEONIA4U [attached] Sales Calls with Sales personnel [general market trend]

Day 2 [at Corporate Office]: Morning Meeting Information about Sales processes, reports, formats, formalities etc Sales Calls with Sales personnel

Day 3, 4 & 5 [at the Destination] Property Tour [for an idea] Meeting with GM/ RM for ideologies and vision of Leonia Departmental Inductions: o Reservations/ Destination Sales: RAJESH & SATYA SANTOSH Categories of rooms/ Type of Banquets Blocking and releasing system [from sales to reservations/ D Sales] Confirm, Wait List etc Reservation policy and retention charges Confirmation procedure [advance/ PO etc] + Weekly updates on bookings Packages and Rack Rates o Front Office: ANTARIKSH/ HADI Tour of different receptions and rooms Complete knowledge of room inventory, suites inventory, different rooms, features in rooms, difference between competitors [in Hyderabad] and Leonia in terms of rooms Check In Procedure for FITs, for Groups Ideas of how check in experience can be customized and enhanced [check in with music, carnival, folk etc] Check in ideas for bigger groups [centralized check ins @ Lawns etc] Room guest feedback/ courtesy call procedure and its use Evening turndown facilities Travel Desk [how do we meet guests logistics needs] Invoicing and Billing procedures [a brief for idea] Check Out and Fond farewell procedure

o F & B Service [Banquets + Restaurants]: TONY/ AWADESH/ PAVAN/ VENU Brief about indoor and outdoor Banquet venues at LEONIA Description of different styles of set ups [Cluster, U, Classroom, Theater etc] Capacities of all venues with different set ups Buffet set ups [with pictures] Food and Beverage Service times; Bar set ups, Liquor Brands at LEONIA Additional ideas to enhance Guest experience while conferencing Communication channels [Importance and Impact of documents like]: Banquets Booking Contracts Function Sheets Guest interaction, courtesy calls, Banquets coordination Complete guest cycle for Banquets Billing and Challan Control over consumption Food and Beverage Disputes in Bills avoiding the same Minimum guarantees and maximum expected guests Covers in various restaurants and cuisines served with details Room Service timings and limitations [Leo BIZ, LICEC] Mini Bar Items & Billing Tour of all venues and restaurants in detail o F & B Production: BALAJI/ BISWAS Brief about different kitchens and their functions Idea about different cuisines served & specialization Generic Menus American Plan Live Counters possibilities with best venues for live counters Banquet kitchen operations Difference in bulk cooking and Smaller portions Dependence on minimum guarantee and impact of change in numbers Food Pick up and clearance process Process followed if event is at LICEC or Rock Garden [distant venues] Complete cycle for Banquet Kitchen Operation [Mis en Place Disposal] Brief of KST department and their functions; Garbage disposal Impacts of last minute variances in functions [cancellations, drop or rise in minimum guarantee, venue changes etc] o Housekeeping: SREERAM/ AJAY Brief about Housekeeping function Various amenities in rooms Celestia Suites & BIZ Rooms Room cleaning process Limitations during back to back arrivals Average time for cleaning rooms Communication regarding Bouquets/ Flower arrangements Time required Various flower arrangements don in-house Turn Down service and amenities Scope of enhancing guest experience through in room ambience & details Laundry function Complete guest laundry procedure Public Area cleaning [time required and process followed] Pools and other water bodies cleaning Gardens, Corridors and other areas cleaning

o Events: JULIANA & KARAN Brief about Pride Events, their function and USP Pride Events dance performances Various genres Specialty About the troupe Guest experience enhancement through Pride Events Welcome experience Family and Kids activities Fairly World information Details of other functions Team Building activities & Fun activities o List of activities and effectiveness of the same Additions like emcees, hostesses, dance troupes, celebrities etc Live Events o AV: SURESH/ GOPI Brief about AV @ LEONIA Lights Sounds Projectors Cabling Idea of different equipments [commonly used] and their functions Different Set ups & time required for different set ups Limitations faced by last moment changes Best set ups for various venues [from experience] In house inventory and what we hire from outside AV equipments already existing in different halls Our USP & How we can enhance guest experience through AV usage o Activities: TERRENCE Range of activities @ LEONIA; with tour of all activity places Brief about all activities USP of different activities and their best use Opening and Closing times of various activities Leo Combat Zone Flowrider Euro Bungy Indoor and Outdoor Games How guest experience can be enhanced through activities o Leo Juventa: MADHAVI/ Dr NINA Brief about Leo Juventa Vision and ideology behind the same Various facets of medical and pampering treatments @ Leo Juventa With a tour of Leo Juventa Bestselling treatments @ Leo Juventa Complete details of Salon & Spa facilities USP How guest experience can be enhanced through Leo Juventa Best upselling options [economic]