Professional Documents
Culture Documents
CODE 0120
SAM C. B. DAVID
Reg. No. 520960228
MBA
in
JULY 2011
SAM C. B. DAVID
Reg. No. 520960228
Internal Examiner
External Examiner
DECLARATION
I hereby declare that this report A STUDY ON EMPLOYEE SATISFACTION IN HMT MTL KALAMASSERY is a bonafied record of the project done by me is a partial fulfillment of the requirement for the Degree of Master Of Business Administration of Sikkim- Manipal
University and that no part of this report has been submitted for the award of any other Degree, Diploma, Fellowship or other similar titles or prizes and has not been published in any journal or Magazine.
ACKNOWLEDGEMENT
I am indebted to the all powerful Almighty God for being with me throughout the study
Apart from my own efforts, the success of this project was also due largely to the encouragement and guidelines of many others. I take this opportunity to express my gratitude to the people who have been instrumental in the successful completion of this project.
I express my sincere thanks to my internal guide Ms. Suria K.V, center manager of Isaacs Info School, Aluva for her constant encouragement and support throughout our course, especially for the useful suggestions given during the course of the project period.
My deep sense of gratitude to Shri. V.Vinayan DGM(HRM), HMT MTL KALAMASSERY, for his support and guidance.
I express my sincere thanks to the helpful people at HMT MTL KALAMASSERY for their support, cooperation and the valuable time they spent for me.
TABLE OF CONTENTS CHAPTER No. 1 TITLE INTRODUCTION TO STUDY 1.1 History 1.2 Purpose of the study 1.3 Objective of the study 2 RESEARCH METHODOLOGY 2.1 Research Tools 2.2 Statistical Tools & Techniques `3 LITERATURE REVIEW 3.1 3.2 Human Research Management Employee Satisfaction PAGE No.
2 3 4 5 7 7 8 11 11 11 13 14 18 19 23 23 24 24 25 25 27 27 27 28
3.2.1 Definition of Employee Satisfaction 3,2.2 Factors Influencing Employee Satisfaction 3.2.3 Tools for Tracking & Measuring E. S 3.2.4 Theories of Employee Satisfaction 3.2.5 Implications for Management 3.2.6 Implications for organization 3.2.7 Importance of E.S for Employee 3.2.8 Outcome of Employee Satisfaction 3.2.9 Benefits of Employee Satisfaction 3.2.10 Assuring Employee Satisfaction 4 INDUSTRY PROFILE 4.1 World Scenario of Machine Tools Industry 4.2 Production of Machine Tools in the World 4.3 Indian Machine Tools Industry
CHAPTER No. 5
TITLE COMPANY PROFILE 5.1 Introduction 5.2 Incept of HMT Limited 5.3 Management 5.4 Present Scenario 5.5 HMT Machine Tools Limited 5.6 Product Profile 5.7 Product Portfolio 5.7 Diversification of Kalamassery Unit & Birth of PMD 5.9 The Current Product Range 5.10 Mission 5.11 Objectives and Goals 5.12 Corporate Strength 5.13 Vision
PAGE No. 31 31 31 31 32 33 36 36 37
ANALYSIS AND INTERPRETATION 6.1 Calculation of Satisfactory Score Tables and figures
FINDINGS AND SUGESTIONS 7.1 Findings 7.2 Suggestions CONCLUSION BIBLIOGRPHY APPENDIX
LIST OF TABLES
TABLE No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 TITLE OF THE TABLE Number of Respondents and Level of Satisfaction Percentage of Respondents & Experience Percentage of Respondents & Educational Qualification Percentage of Respondents & Their Salary Percentage of Respondents & Family Size Relationship Between Experience and Level of Satisfaction Relationship Between Educational Status And Level of Satisfaction Relationship Between Monthly Salary And Level of Satisfaction Relationship Between Family Size and Level of Satisfaction Chi Square Test , relationship between the Experience and Level of Satisfaction Chi Square test Relationship Between Educational Status and Level of Satisfaction Chi Square test , Relationship Between Monthly Salary And Level of Satisfaction Chi Square test Relationship Between Family Size And Level of Satisfaction Comparison between Satisfaction Level and Company Culture Comparison between Satisfaction Level and Company Policy & activity PAGE No.
42 43 44 45 46 47 48 49 50 51 52 53 54 55
56
TABLE No.
16
TITLE OF THE TABLE Comparison between Satisfaction Level and Work Place and Environment. Comparison between Satisfaction Level and Communication. Comparison between Satisfaction Level and Training & development. Comparison between Satisfaction Level and Performance Appraisal. Comparison between Satisfaction Level and compensation. Comparison between Satisfaction Level and Manager/Supervisor Co-operation. Comparison between Satisfaction Level and Job Satisfaction Comparison between Satisfaction Level and Opportunity for Promotion/Carrier Prospectus Descriptive Statistics Table (combined mean)
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LIST OF FIGURES
TABLE No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 TITLE OF THE FIGURE Number of Respondents and Level of Satisfaction Percentage of Respondents & Experience Percentage of Respondents & Educational Qualification Percentage of Respondents & Their Salary Percentage of Respondents & Family Size Comparison between Satisfaction Level and Company Culture Comparison between Satisfaction Level and Company Policy & activity Comparison between Satisfaction Level and Work Place and Environment. Comparison between Satisfaction Level and Communication. Comparison between Satisfaction Level and Training & development. Comparison between Satisfaction Level and Performance Appraisal. Comparison between Satisfaction Level and compensation. Comparison between Satisfaction Level and Manager/Supervisor Co-operation. Comparison between Satisfaction Level and Job Satisfaction Comparison between Satisfaction Level and Opportunity for Promotion/Carrier Prospectus Descriptive Statistics Table (combined mean) PAGE No.
42 43 44 45 46 55 56 57 58 59 60 61 62 63
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EXECUTIVE SUMMARY
The human resource of an organization constitutes its entire workforce. Human resource management (HRM) is responsible for selecting and inducting competent people, training them, facilitating and motivating them to perform at high levels of efficiency, and providing mechanisms to ensure that they maintain their affiliation with the organization. The objective of this project is to find out how much the employees are satisfied with their work in HMT MTL and how HMT MTL applies the human resource functions in the organization. In this project , I made the survey on the employees of various departments of HMT MTL Kalamassery. This project work entitled A STUDY OF EMPLOYEE SATISFACTION IN HMT MTL KALAMASSERY is a partial fulfillment of the requirement for the Degree of Master Of Business Administration of Sikkim Manipal University. The research is conducted at HMT MTL which is a leading machine tool manufacturer in India . This study examines the different factors which influence the satisfaction level of the employees of the organization. The Appropriateness of study is based on the employees views and their work atmosphere. The project was undertaken to study the level of Employee Satisfaction in order to improve the whole working atmosphere in the industry. The project was also done through direct personnel interviews and also through the structured questionnaires. Data gathered was analyzed using a structured technique in order to draft recommendation, suggestions and implications. The analysis of data revealed that effort is needed to improve the employee satisfaction and their improvement procedure. The organizational power and strength are the dedicated, qualified and able manpower. So the manpower should be always perfect and dedicated. The manpower will be dedicated only if they are satisfied. Hence, it is necessary to give the employees a good working environment, so that the organization can get a perfect output. The findings of this study provide valuable insights for the management of the organization to create a motivated and committed workforce.
CHAPTER I
INTRODUCTION TO THE STUDY
We live in a highly competitive world, where the success of any organization depends on its human resources. A hard working, loyal, happy employee is no doubt a genuine asset of any organization. It is important to manage human resources effectively and find out whether its employees are satisfied and so they will be committed to their work, projecting a positive image of the organization, and determining its performance.
Take away my people, but leave my factories, and soon grass will grow on the floors of factories. Take away my factories but leave my people and soon we will have new and better factories.
One of the major assets of any organization is the people that it employs. This is because an effective organization aims to involve good work performers. Employee satisfaction (often referred to as job satisfaction) refers to a persons feeling of satisfaction on the job, which acts as a motivation to work. It is not the self contentment, happiness or self contentment but the satisfaction on the job.
not the self satisfaction, happiness or self contentment but the satisfaction on the jo The term relates to the total relationship between an individual and the employer for which he is paid. Satisfaction does mean the simple feeling-state accompanying the attainment of any goal; the end-state is feeling accompanying the attainment by an impulse of its objectives. Job satisfaction does not mean absence of motivation at work. Research workers differently describe the factors contributing to job satisfaction and job dissatisfaction.
Employee satisfaction is one of the main tasks of Human Resource Management. Actions taken by the HR department are aimed to reach an optimum satisfaction. The background lies within the goal of reaching a sustainable and increased company management. Employee satisfaction leads to customer satisfaction. When internal customers (employees) are happy, they treat external customers well. Customers will keep coming back for more. This grows the relationship and leads to customer loyalty. by -Richard Federico, Vice President and National Work-Life Practice Leader at The Segal Company in Survey Links Work-Life Programs to Employee Performance
There are many factors which influence the performance of the employees such as the working condition, salary, job tasks, relationships between employees and managers including levels of Greenberg & Baron, 1983). communication between them. (Hoppock, 1935;
History
One of the biggest preludes to the study of employee satisfaction was the Hawthorne studies. These studies (1924-1933), primarily credited to Elton Mayo of the Harvard Business School, sought to find the effects of various conditions
(most notably illumination) on workers productivity. These studies ultimately showed that novel changes in work conditions temporarily increase productivity (called the Hawthorne Effect). It was later found that this increase resulted not from the new conditions, but from the knowledge of being observed. This finding provided strong evidence that people work for purposes other than pay which paved the way for researchers to investigate other factors in job satisfaction.
Scientific management (aka Taylorism) also had a significant impact on the study of job satisfaction. Frederick Winslow Taylors 1911 book, Principles of Scientific Management, argued that there was a single best way to perform any given work task. This book contributed to a change in industrial production philosophies, causing a shift from skilled labor and piecework towards the more modern approach of assembly lines and hourly wages. The initial use of scientific management by industries greatly increased productivity because workers were forced to work at a faster pace. However, workers became exhausted and dissatisfied, thus leaving researchers with new questions to answer regarding job satisfaction. It should also be noted that the work of W.L. Bryan, Walter Dill Scott, and Hugo Munsterberg set the tone for Taylors work.
environment to the future decision- making how to perform by assigned job successfully and tactfully.
The following are the main objective of the study 1. To measure the satisfaction level of employees in HMT MTL
2. To know the employee satisfaction towards the facilities available at HMT MTL.
6. To study the relationship between the personal factors of the employee (Gender, Qualification, Age, and Years of Service in a company, Salary drawn for the month etc.) with satisfaction level.
7. To offer valuable suggestions to improve the satisfaction level of employees of the organization.
1.
RESEARCH METHODOLOGY
RESEARCH METHODOLOGY
descriptive type. Descriptive research studies are those studies which are concerned with describing the characteristics of a particular individual or a group.
2.2 Area of study The area of study is confined to the employees of HMT MTL 2.3 Questionnaire design The questionnaire framed for the research study is a
structured questionnaire in which all the questions are predetermined before conducting the survey. The form of question is of both closed and open type. The scales used to evaluate questions is the Likert 5 point scale
2.4 Pilot study; It is appropriate to conduct pilot survey to check the reliability of
the questionnaire . So a pilot study was conducted on 25 respondent which is 5% of the population
2.5 Data collection The primary data was collected by using questionnaires. The
questionnaire has 75 questions excluding personal background. A five point scale was used such as, Strongly agree, Agree, Undecided, Disagree and Strongly disagree
RESEARCH METHODOLOGY
that an attribute once selected is not repeated on being encountered for the second time.
obtained. A sample size of 75 is chosen to be representative of the population (nearly 15% of the population).The random sampling method is adopted.
2.9 Sampling Technique: The simple random sampling method is adopted for
the study.
2.10 Data Collection Method Primary data The primary data are those, which are collected afresh and for the
first time and thus happen to be original in character. The primary data were collected through well-designed and structured questionnaires based on the objectives.
Secondary data The secondary data are those, which have already been collected
by someone else and passed through statistical process. The secondary data required for the research was collected from the past records maintained by the company.
RESEARCH METHODOLOGY
2.11.1 Percentage method The percentage is used for making comparison between two or more series of data. It is used to classify the opinion of the respondent for different factors. It is calculated as Percentage of respondent = No. of respondents favorable x 100 Total no of respondents
Chi-square ( 2 ) = (O-E)2 /E
O = Observed Frequency E = Expected Frequency R = Number of Rows C = Number of Columns Degrees Of Freedom (V) = (R -1) (C -1) where R represents the number of rows in the twoway table and C represents the number of columns. E is calculated from two way table = row total X column total / grant total
( For all the chi-square test, the table value is taken as @ 5% level of significance ) 9
LITERATURE REVIEW
LITERATURE REVIEW
11
LITERATURE REVIEW
do well to implement. To measure employee satisfaction , many companies will have mandatory surveys or face-to-face meetings with employees to gain information. Both of these tactics have pros and con and should be chosen carefully. Surveys are often anonymous, allowing workers more freedom to be honest without fear of repercussion. Interviews with company management can feel intimidating, but if done correctly can let the worker know that their voice has been heard and their concerns addressed by those in charge. Surveys and meetings can truly get to the center of the data surrounding employee satisfaction, and can be great tools to identify specific problems leading to lowered morale. Many experts believe that one of the best ways to maintain employee satisfaction is to make workers feel like part of a family or team. Holding office events, such as parties or group outings, can help build close bonds among workers. Many companies also participate in team-building retreats that are designed to have found success. strengthen the working relationship of the employees in a non-work related setting. Camping trips, backpacking wars and guide backpacking trips are versions of this type of team-building strategy, with which many employers have found success. Of course, few workers will not experience a boost in morale after receiving more money. Raises and bonuses can seriously affect employee satisfaction, and should be given when possible. Yet money cannot solve all morale issues, and if a company with widespread problems for workers cannot improve their overall environment, a bonus may be quickly forgotten as the daily stress of an unpleasant job continues to mount. If possible, provide amenities to your workers to improve morale. Make certain they have a comfortable, clean break room with basic necessities such as drinking water. Keep facilities such as bathrooms clean and stocked with supplies. While an air of professionalism is necessary for most businesses, allowing workers to keep family photos or small trinkets on their desk can make them feel more comfortable and nested at their workstation. Basic considerations like these can improve employee satisfaction, as workers will feel
12
LITERATURE REVIEW
well cared for by their employers. The backbone of employee satisfaction is respect for workers and the job they perform. In every interaction with management, employees should be treated with courtesy and interest. An easy avenue for employees to discuss problems with upper management should be maintained and carefully monitored. Even if management cannot meet all the demands of employees, showing workers that they are being heard and putting honest dedication into compromising will often help to improve morale. Employee satisfaction surveys help employers measure and understand their employees' attitude, opinions, motivation, and satisfaction. Employee satisfaction is the terminology used to describe whether employees are happy and contented and fulfilling their desires and needs at work. Employee satisfaction is often measured by anonymous surveys administered periodically that gauge employee satisfaction in areas such as management and teamwork.
Employee satisfaction is
influenced by a variety of factors. These include job stability, promotion opportunities and satisfactory compensation (Clark & Oswald, 1996; De Santis & Durst, 1996). In addition it is also observed that social satisfaction and the characteristics of superiors have an effect on employees satisfaction levels (Eskildsen Nussler, 2000; Martensen & Gronholdt, 2001). Further, any shift in the organizational behavior noticed in the employee is a result of a psychological impact of a relevant factor on the subject (Eskildsen et al., 2004). Satisfied workers tend to engage in organizational citizenship behavior altruistic behavior that exceeds the formal requirements of their jobs (Schnake, 1991). Earlier research has shown that job satisfaction is one of the best predictors of employee loyalty (Eskildsen & Nussler, 2000; Fosam et al., 1998; Martensen & Gronholdt, 2001; Schiesinger & Heskett, 1991), employee satisfaction and job performance. Thus it is evident that the effective functioning of an organisation depends on employees (Motowidlo, 1993). Morhead and Griffin, 1998 defined employee satisfaction could be defined as the extent of his gratification or prosperity that the former get 13
LITERATURE REVIEW
from their job. Pool, 1997 and Reilly et al., 1991 viewed it as the evaluation of the overall quality by the employee of his present job (Pool, 1997; Reilly et al., 1991). A great deal of the research on this issue has focused on the personenvironment fit paradigm which states that the more a persons work environment fulfills his or her needs, the greater the degree of his job satisfaction (Kristof, 1996; Mottaz, 1985).
1. Pay
Findings from several studies underline pay as one of the most important factors influencing one's level of job satisfaction. In a study conducted by Lawler (1971), pay has been identified as a determinant factor as most employees rated it as the most influential factor related to job satisfaction. Furthermore, according to Herzberg (1959), employees who are dissatisfied with their pay, are likely that they are also dissatisfied with their work.
2. Job Security
Job security has attracted a great deal of research interest in recent years. The importance of job security comes from the fact that it is vital for influencing 14
LITERATURE REVIEW
work-related outcomes. Job security appears to be an important determinant of employee health (Kuhnert et al., 1989); for employee turnover (Arnold and Feldman, 1982); for job satisfaction and for organizational commitment (Ashford et al., 1989 ). Ashford et al., (1989 ) examined the impact of job insecurity on organizational commitment and job satisfaction and found that job insecurity leads to reduced satisfaction and commitment. There is also evidence that job insecurity reduces job performance (Rosow & Zager, 1985).
3. Social Simulation
Work and social simulation is another determinant factor of job satisfaction. Employees prefer positions where they are active rather than bound to a working routine that is likely to produce feelings of boredom. Employees who perceive their job as a way of making a career out of it rather than seeing it as a temporary position, are more likely to prefer challenges in their working tasks and seek further developmental opportunities in their working role (Greenberg & Baron, 1983).
4. Demographic Factors
Studies have shown that age, race and gender have important effects on job satisfaction. In a study conducted by Kalleberg and Loscocco, (1983) older workers were more satisfied than younger workers and minority groups of different ethnicity were less satisfied than the rest of the workers (Amy S. Wharton, Thomas Rotolo, and Sharon R. Bird ,2000). However, the effects of gender on job satisfaction vary with the level at which an individual works. A study by H. Jack Shapiro and Louis W. Stern found that professional women such as clinical psychologists, social workers, and medical workers experienced lower levels of job satisfaction than their male counterparts (Shapiro & Stern, 1998). Among non professionals the reverse was true.
In a consequent study, job satisfaction was examined across graduates five years after they had graduated from university and the results show that at higher occupational levels men expressed more satisfaction than women in terms of pay and opportunities for advancement (Philip E. Varca, Garnett S. Shaffer, Cynthia 15
LITERATURE REVIEW
D.McCauley, 1983). In addition, Charlotte Chiu (1998), found that female lawyers had significantly lower job satisfaction than male lawyers, and that the reason for the difference was that women feel they have fewer opportunities for promotion than men. The present questionnaire adds another demographic factor such as the type of job in order to make vertical and horizontal comparisons between and within types of jobs and departments.
7. Interpersonal Relationships
Several studies take a social approach to job satisfaction, examining the influence of supervision, management, and co-worker social support. An individual's level of job satisfaction might be a function of personal characteristics and the characteristics of the groups to which she or he belongs to. The social context of work is likely to have a significant impact on a worker's attitude and behavior Relationships with both co workers and supervisors are important. Some studies have shown that the better the relationship between fellow workers and between workers and their immediate boss, the greater the level of job satisfaction (Arne L. Kalleberg and Loscocco, 1983). 16
LITERATURE REVIEW
LITERATURE REVIEW
However, a comprehensive approach requires that many additional factors be included before a complete understanding of employee satisfaction can be obtained. Such factors are the employees , health, temperament, desires and levels of aspiration should be considered. Further, his family relationship, social status, recreational or purely social-contribute ultimately to job satisfaction.
2.Lost Employee Analysis: The exit interviews are conducted or employee loss
rate is computed.
3.Rating Scales (Single Global Rating) The most common approach for
employee Satisfaction is the use of rating scales. These scales fall into two general categories. One is called tailor made scales which are constructed for a particular aspect. The second set comprises standardized scales which before their use, have been developed to establish group norms on the scales and to ensure reliability and validity of the measuring instruments. There are two main standardized scales. They are Job Descriptive Index (JDI) developed by Smith, Kendall and Hulin (1969) and MINNESOTA Satisfaction Questionnaire.(MSQ). The tailor made scales are frequently used in practice.
18
LITERATURE REVIEW
1. Fulfillment Theory
The proponents of this theory measure satisfaction in terms of rewards a person receives or the extent to which his needs are satisfied. Further they thought that there is a direct/ positive relationship between job satisfaction and the actual satisfaction of the expected needs. The main difficulty in this approach is that job satisfaction as 19
LITERATURE REVIEW
observed by Willing, is not only a function of what a person receives but also what he feels he should receive as there would be considerable difference in the actual and expectations of persons. This led to the development of the discrepancy-theory of job satisfaction. 2. Discrepancy Theory The proponents of this theory argue that satisfaction is the function of what a person actually receives from his job situation and what he thinks he should receive or what he expects to receive. When the actual satisfaction derived is less than expected satisfaction, it results in dissatisfaction. This approach does not make it clear whether or not over satisfaction is a part of dissatisfaction and if so, how does it differ from dissatisfaction. This led to the development of equity theory of job satisfaction.
3. Equity Theory
The proponents of this theory are of the view that a persons satisfaction is determined by his perceived equity, which in turn is determined by his input-output balance compared to his comparison of others input-output balance. Input-output balance is the perceived ratio of what a person receives from his job relative to what he contributes to the job. This theory is of the view that both under and over rewards lead to dissatisfaction while the under reward causes feelings of unfair treatment, over-reward leads to feeling of guilt and discomfort. This theory led to the development of two-factor theory of job satisfaction
LITERATURE REVIEW
Typical hygiene factors are such as job security, salary, company, status, working conditions, job, quality of supervision, company policies and administration and interpersonal relations. Typical motivation factors are achievement, recognition for achievement, responsibility for task, interest in the job, advancement to higher level tasks and growth. The combination of the two factors results into four possible scenarios: 1. High Hygiene and High Motivation: The ideal situation where employees are highly motivated and have few complaints. 2. High Hygiene and Low Motivation: Employees have few complaints but are not highly motivated. The job is perceived as a paycheck. 3. Low Hygiene and High Motivation: Employees are motivated but have a lot of complaints. A situation where the job is exciting and challenging but salaries and work conditions are not up to par. 4. Low Hygiene and Low Motivation: The worst situation. Unmotivated employees with lots of complaints.
his safety. Love and belongings have to wait until she is no longer cringing in fear.
21
LITERATURE REVIEW
Many in our society cry out for law and order because they do not feel safe enough to go for a walk in their neighborhood. Social Needs :- These are next on the ladder. Humans have a desire to belong to groups: Clubs, work groups, religious group, family, gangs, etc. We need to feel loved (non-sexual) by others, to be accepted by others. Performers appreciate applause. We need to be needed. Self-esteem Needs :- There are two types of esteem needs. First is self- esteem which results from competence or mastery of a task. Second, is the attention and recognition that comes from others. This is similar to the belongingness level, however, wanting administration has to do with need for power. Need for Self-Actualization:-This is the desire to become more and more what one is, to become everything that one is capable of becoming. People who have everything can maximize their potential. They can seek knowledge, peace, esthetic, self fulfillment, oneness with God, etc.
Self Actualization Self Esteem Needs
Social Needs
Safty Needs
Physiological Needs
LITERATURE REVIEW
Physiological needs: Provide lunch breaks, rest breaks, and wages that are
sufficient to purchase the essentials of life.
Safety Needs : Provide a safe working environment, retirement benefits, and job
security. Social Needs: Create a sense of community via team based projects and social events.
LITERATURE REVIEW
Enhance customer satisfaction and loyalty. More energetic employees. Improve teamwork. Higher quality products and/or services due to more competent, energized employees.
24
LITERATURE REVIEW
25
INDUSTRY PROFILE
INDUSTRY PROFILE
27
INDUSTRY PROFILE
production, since production of machine tools had displayed an increase of 14% in 2005, compared to 2004.
INDUSTRY PROFILE
production to these medium sized companies. However, these companies produce sophisticated machines and machines of higher capacity either singly, or in small numbers.
4.4
of the major sectors of industrial activity in a country in the traditional manufacturing context. Therefore, a country such as India which is on the threshold of becoming a major global industrial and economic power must have a strong, well developed, robust and modern machine tool industry to support and assist its manufacturing sector. The machine tool industry in India has played and will continue to play a key role in enhancing competitiveness and enabling development of quality and excellence in the manufacturing industry and the economy as a whole. In India, the machine tool industry supports the strategic development and growth of the automotive, white and brown goods industry, capital goods industry as well as defense, railway, aerospace etc. Machine tools also contribute to the vibrancy of small and medium scale manufacturing industries, in particular, the millions of job shops in the country. In India, the Rs. 17 billion machine tool industry supports more than Rs. 2000 billion manufacturing sector in the country. The Indian machine tool industry predominantly comprises manufacturers from small and medium sized enterprises. There are about 150 major manufacturers in the organized sector. About three quarters of total machine tool production in the country comes out of ISO certified companies that are involved in manufacturing of metalworking machine tools, manufacturing solutions, accessories, cutting tools and tooling systems. India-wide, the sector employs some 65000 skilled and unskilled persons. 28
COMPANY PROFILE
COMPANY PROFILE
31
COMPANY PROFILE
5.3 Management
The company is governed by a Board of Directors and is represented by the government in the board. The administrative control of the company is by the Department of Heavy Industry under the Ministry of Industry.
COMPANY PROFILE
HMT Machine Tools Limited HMT Watches Limited HMT Chinar Watches Limited HMT Bearings Limited HMT International Limited Praga Tools Limited
COMPANY PROFILE
Horizontal and Vertical machining centers Milling machines Branding machines Kalamassery CNC Turning centre Turn Mill centre Flexible Turning cell Copying lathes Centre lathes Offset printing machines Paper cutting machines Hyderabad Special purpose machines Horizontal machining centre FMS CNC Horizontal Boring machines Bed type and Floor type Boring machines Ajmer Grinding machines SPM grinders CNC grinders
COMPANY PROFILE
HMT Chinar Watches Ltd is engaged in the manufacture of chinar model watches and is located in Srinagar, Kashmir.
COMPANY PROFILE
36
COMPANY PROFILE
Center lathes NL 22/26, NH 22/26, NH 32, PRIDE M100 CNC Slant Bed Turning centres o STC 20/25, SB CNC 30, SB CNC 40/60 o Hard Turning machine VAJRA CNC 6 Axes Turnmill Center MCELL 200 Flexible Turning Cells 5 Colour Sheetfed Offset Printing Machine SOM 536V 4 Colour Sheetfed Offset Printing Machine SOM 436, SOM 431, SOM 425 2 Colour Sheetfed Offset Printing Machine SOM 236, SOM 231, SOM 225, SOM 220 Single Colour Sheetfed Offset Printing machine SOM 136, SOM 131, SOM 125G, SOM 120 Sheetfed Mini Offset Printing machine MOM 1015, MOM 1520 Programmable guillotines PG 97, PG 115
COMPANY PROFILE
with offset presses viz. OMIR and SOM 125. Later, the indigenous offset press SOM 136 was introduced in the market. The first two colour machine from HMT Machine Tools Ltd was KRO made in collaboration with M/s Koening and Bauer in Germany. The latest development of PMD is the paper cutting guillotines PG 92 D3 in collaboration with M/s Pivano Bindery in Italy.
The Kalamassery unit of HMT is famous for developmental activities. Their products have always fetched awards and prizes at different trade fairs and competitions. These include prizes bagged in different IMTEX fairs by FC 25, SBC and SBCNC machines. The CNC lathe model STC 25 has won the VASVIK Industrial Research Award 1987 instituted by the Vivdhalaxi Audyougik Samsodhan Vikas Kendra (VASVIK), Mumbai for outstanding advancements in science and technology. The machine tool products of this unit have been certified by RWTUV (Reinisch West falischer Techniser Uber Wachungs Verin) an international certification agency of high repute as conforming to Total Quality Management System. Both the divisions have been awarded ISO 9001 certification by IRQS. The manufacturing shops at Machine Tools, Kalamassery are supported by various infrastructural facilities like High Technology CNC Machining Centres, Testing facilities, Foundry, Heat Treatment, Computer system, CAD System etc. A group of well experienced personnel form the HR of the unit keeping in line with the current corporate trends.
5.10 Mission
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COMPANY PROFILE
To establish as one of the worlds premier companies in the engineering field, having strong international competitiveness To achieve market leadership in India through ensuring customer satisfaction by supplying internationally competitive products and services To achieve sustained growth in the earnings of the group on behalf of the shareholders
5.13 Vision
To be a leading global engineering conglomerate focused on customers delight in our fields of endeavour
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CHAPTER 6
The Respondents were asked to state their level of Satisfaction . Based on their responses the Satisfaction score obtained by each respondent was found out. Points or scores were allocated based on the response. For each of the factor three levels of satisfaction were assigned namely high, medium and low. The total scores secured by each respondent were thus arrived at. All the seventy five respondents were classified based on their level of satisfaction. Those who have obtained up to 125 points were classified under low satisfaction category, Respondents with 125 175 points were classified under medium satisfaction category and those with more than 175 points were classified under high satisfaction category.
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LEVEL OF SATISFACTION
28 33 14 75
Fig: 1.
37 %
44 %
19 %
Interpretation: From the above table and graph it is inferred that 37% of
employees are highly satisfied ,44% of employees are medium satisfied and 19% are low satisfied. It has been analyzed that majority of the employees are showing medium satisfaction.
42
7 9 59 75
Fig:2.
Interpretation: The above table and graph reveals that the majority of the
respondents (79%) are those with above 25 years of experience and 12% of the respondents have 15 to 25 years experience and 9% of the respondents are below 15 years experience.
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NO. OF RESPONDENTS
PERCENTAGE (%)
25 30 20 75
Fig: 3.
45% 40% 35% 30% 25% 20% 15% 10% 5% 0% CERTIFICATE DIPLOMA GRADUATE 33 % 40 % 27 %
Interpretation: The above table and graph reveals that 33 % respondents are
certificate holders , 40% respondents are Diploma holders and 27% respondents are Graduates
44
Salaries: Every employee will expect a reasonable pay to be paid for the job done
by him. This scale of pay may enhance job satisfaction to a greater extent. SALARY
BELOW 15000 15000 to 20000 20000 to 25000 ABOVE 25000 TOTAL
NO. OF RESPONDENTS 7 17 30 21 75
Fig:4.
45% 40% 35% 30%
25%
20% 15% 10% 5% 0%
Below 15000 15000 to 20000 20000 to 25000 Above 25000
40 % 23 % 9% 28 %
Interpretation: The above table and graph reveals that 9.33% respondents are
getting a salary below 15000, 22.66% respondents are getting a salary between 15000 & 20000, 40% respondents are getting a salary between 20000 & 25000 and 28% respondents are getting a salary above 25000. 45
Fig:5.
44 % 36 % 20 %
SMALL
MEDIUM
LARGE
Interpretation: The above table and graph reveals that 36% respondents
belongs to small family size, 44% respondents belongs to medium family size, 20% respondents belongs to large family size,
46
YEARS OF EXPERIENCE
BELOW 15
4 (57%)
3 (43%)
15 TO 25
3 (34%)
4 (44%)
2 (22%)
ABOVE 25
21 (36%)
26 (44%)
12 (20%)
59
TOTAL
28
33
14
75
Interpretation The above table reveals that the respondents having below 15
years of experience have derived the highest satisfaction. The percentage of medium satisfaction is high in the category of 15 to25 and above 25 years group.
47
TWO WAY TABLE Table 7. Relationship Between Educational Status And Level of Satisfaction
LEVEL OF SATISFACTION EDUCATIONAL QUALIFICATION HIGHLY SATISFIED 15 (60%) MEDIUM LESS SATISFIED SATISFIED 7 (28%) 3 (12%) TOTAL
CERTIFICATE
25
DIPLOMA
9 (30%)
13 (43%)
8 (27%)
30
GRADUATE
4 (20%)
13 (85%)
3 (15%)
20
TOTAL
28
33
14
75
48
TWO WAY TABLE Table 8. Relationship Between Monthly Salary And Level of Satisfaction
LEVEL OF SATISFACTION SALARY HIGHLY MEDIUM LESS SATISFIED SATISFIED SATISFIED 4 (57%) 3 (43%) 0 (0%) TOTAL
BELOW Rs.15000
11 (65%)
5 (29%)
1 (1%)
17
10 (33%)
14 (47%)
6 (20%)
30
ABOVE Rs.25000
3 (15%)
11 (52%)
7 (33%)
21
TOTAL
28
33
14
75
Interpretation: The above table reveals that the percentage of highly satisfied
respondents are more in the Rs15000 to 20000 group , percentage of medium satisfied respondents are more in the above Rs.25000 group and percentage of less satisfied respondents are more in the above Rs 25000 group.
49
TWO WAY TABLE Table 9. Relationship Between Family Size and Level of Satisfaction
HIGHLY SATISFIED
SMALL
8 (30%)
9 (33%)
10 (37%)
27
MEDIUM
16 (48%)
14 (42%)
3 (9%)
33
LARGE
4 (27%)
10 (66%)
1 (7%)
15
TOTAL
28
33
14
75
Interpretation:
From the above table the percentage of highly satisfied percentage of medium
respondents are more in the medium family size: satisfied respondents are more in the small family size.
satisfied respondents are more in the large family size and percentage of less
50
O
4 3 21 3 4 26 0 2 12
E
2.61 3.36 22.03 3.08 3.96 25.96 1.31 1.68 11.01
O-E
1.39 -0.36 -1.03 -0.08 0.04 0.04 -1.31 0.32 0.99 Total
(O-E)2
1.932 0.130 1.061 0.006 0.002 0.002 1.716 0.102 0.980
(O-E)2/E
0.740 0.039 0.048 0.002 0.0004 0.00006 1.310 0.0609 0.0890 2.2895
Sample Calculations: Refer Two way table 6 (Page No. 47 ) Degree of freedom = (No of Row-1) X (No of Column 1) = (3-1) X(3-1) = 4 Expected frequency = row total X column total / grand total E11 = 28 x 7 / 75 = 2.61
Interpretation: Since the calculated value is less than the table value. So the Null
hypothesis is accepted. Hence, there is no significant relationship between experience and level of satisfaction (Note: For all the chi-square tests the table value is taken @ 5% level of significance)
51
Table 11.
Chi Square test Relationship Between Educational Status and Level of Satisfaction
Hypothesis 2 H0: There is no significant relationship between experience and level of satisfaction.
O 15 9 4 7 13 13 3 8 3
O-E 5.67 -2.2 -3.47 -4 -0.2 4.2 -1.67 5.1 -0.73 TOTAL
( O E )2 /E 3.445 0.432 1.612 1.455 0.003 2.005 0.597 8.969 0.143 18.661
Interpretation: Since the calculated value is more than the table value. So the
Null hypothesis is rejected. Hence, there is significant relationship between education and level of satisfaction.
52
Table 12. Chi Square test , Relationship Between Monthly Salary And Level of Satisfaction
Hypothesis 3 H0: There is no significant relationship between experience and level of satisfaction.
O 4 11 10 3 3 5 14 11 0 1 6 7
E 2.61 6.35 11.2 7.84 3.08 7.48 13.2 9.24 3.08 3.17 5.6 3.92
O-E 1.39 4.65 -1.2 -4.84 -0.08 -2.48 0.8 1.76 -3.08 -2.17 0.4 3.08 TOTAL
( O E )2 1.932 21.623 1.44 23.426 0.006 6.150 0.64 3.098 9.486 4.709 0.16 9.486
( O E )2 /E 0.7402 3.4051 0.1285 2.9879 0.0021 0.822 0.0485 0.335 3.08 1.485 0.0286 2.42 15.484
Interpretation: Since the calculated value is less than the table value. So the Null
hypothesis is accepted. Hence, there is no significant relationship between monthly salary and level of satisfaction
53
Table 13. Chi Square test Relationship Between Family Size And Level of Satisfaction
Hypothesis 4 H0: There is no significant relationship between experience and level of satisfaction.
O 8 16 4 9 14 10 10 3 1
O-E -2.08 3.7 -1.6 -2.88 -0.52 3.4 4.96 -3.16 -1.8 TOTAL
( O E )2 /E 0.4292 1.1130 0.4571 0.6981 0.0186 1.7515 4.8812 1.6210 1.1571 12.1271
Interpretation: Since the calculated value is more than the table value. So the
Null hypothesis is rejected. Hence, there is significant relationship between family size and level of satisfaction.
54
43 10 22 75
Interpretation: The above table and graph reveals that that 58% of employees are
highly satisfied ,13% of employees are medium satisfied and 29% are less satisfied with the company Culture.
55
Table 15.
LEVEL OF SATISFACTION
23 27 25 75
Fig:7
Interpretation: The above table and graph reveals that that 31% of employees are
highly satisfied ,36% of employees are medium satisfied and 33% are low satisfied with the companies policy and activity.
56
Table 16. Comparison between Satisfaction Level and Work Place and Environment.
LEVEL OF SATISFACTION NO. OF RESPONDENTS PERCENTAGE
45 15 15 75
Fig:8
Interpretation: The above table and graph reveals that 60% of employees are
highly satisfied , 20% of employees are medium satisfied and 20% are low satisfied with Work Place and Environment. 57
Table 17.
LEVEL OF SATISFACTION
NO. OF RESPONDENTS
PERCENTAGE
38 16 21 75
Fig:9
Interpretation: The above table and graph reveals that 51% of employees are
highly satisfied , 21% of employees are medium satisfied and 28% are low satisfied with communication. 58
32 30 13 75
Fig:10.
50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0%
43%
40%
17%
Interpretation: The above table and graph reveals that 43% of employees are
highly satisfied , 40% of employees are medium satisfied and 17% are low satisfied with Training & development.
59
31 32 12 75
Fig:11.
50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0%
41%
43%
16%
Interpretation: The above table and graph reveals that 41% of employees are
highly satisfied , 43% of employees are medium satisfied and 16% are low satisfied with Performance Appraisal.
60
Table 20.
LEVEL OF SATISFACTION
NO. OF RESPONDENTS
PERCENTAGE
1 13 61 75
Fig:12.
2%
Interpretation: The above table and graph reveals that 2% of employees are
highly satisfied , 17% of employees are medium satisfied and 81% are low satisfied with Compensation.
61
Table 21
LEVEL OF SATISFACTION
NO. OF RESPONDENTS
PERCENTAGE
42 18 15 75
Fig:13.
Interpretation: The above table and graph reveals that 56% of employees are
highly satisfied , 24% of employees are medium satisfied and 20% are low satisfied with Manager/Supervisor Co-operation.
62
Table 22
LEVEL OF SATISFACTION
NO. OF RESPONDENTS
PERCENTAGE
40 24 11 75
Fig:14
60% 50% 40% 30% 20%
53% 32%
10% 0%
15%
Interpretation: The above table and graph reveals that 53% of employees are
highly satisfied , 32% of employees are medium satisfied and 15% are low satisfied with Job Satisfaction.
63
Table 23
LEVEL OF SATISFACTION
NO. OF RESPONDENTS
PERCENTAGE
35 21 19 75
Fig:15
Interpretation: The above table and graph reveals that 47% of employees are
highly satisfied , 28% of employees are medium satisfied and 25% are low satisfied with Opportunity for Promotion / Carrier Prospectus
64
Table 24.
satisfaction of the particular factor. A score less than 2.5 indicates that the employees are not satisfied; between 2.5 and 3.0 indicates they are medium satisfied and a score above 3.0 indicates that they are highly satisfied.
S. No.
A1 A2 A3 A4 A5 A6 A7 A8 A9
FACTORS
COMPANY CULTURE COMPANY POLICY AND ACTIVITIES WORK PLACE AND ENVIRONMENT COMMUNICATION TRAINING AND DEVELOPMENT PERFORMANCE APPRAISAL COMPENSATION MANAGER/SUPERVISOR COOPERATION JOB SATISFACTION OPPORTUNITY FOR PROMOTION/ CAREER PROSPECTUS
Combined Mean 3.27 2.95 3.48 3.19 3.28 3.26 2.05 3.39 3.14 3.21
Remarks
HIGHLY SATISFIED MEDIUM SATISFIED HIGHLY SATISFIED HIGHLY SATISFIED HIGHLY SATISFIED HIGHLY SATISFIED LESS SATISFIED HIGHLY SATISFIED HIGHLY SATISFIED
A10
HIGHLY SATISFIED
65
Fig:16
3.26
3.39
3.19
2.95
A1
A2
A3
A4
A5
A6
A7
2.05
A8
A9
3.14
A10
Interpretation:
respondents are most satisfied with Work Place and Environment followed by Manager/ Supervisor Cooperation and are least satisfied with Compensation.
3.21 66
CHAPTER 7
FINDINGS & SUGGESTIONS
Research shows that satisfied, motivated employees will create higher customer satisfaction and in turn positively influence organizational performance. Convenient work location, working with young people, opportunities for promotion and career prospects, fair salary, good policies, job security and dynamic working environment are few attributes which are critically important from the view point of most of the employees The study on employees satisfaction at HMT MTL KALAMASSERY is carried out with full co-operation of the employees and management. The data collected are analyzed scientifically and the results obtained . It is assured that the company may get high boosted moral in the organization provided some of the suggestions made in the report are carried out.
7.1 FINDINGS
1. Educational qualification: From the percentage table the majority of the respondents are in certificate level education group. The two-way table showing the high level of satisfaction is derived by the certificate level group of employees The chi-squire test indicates that there is significant relationship between the educational qualification and the level of satisfaction. 2. Family size Majority of the respondents are from the medium family size group. High level satisfaction is derived by the respondents who are in the medium size group. The chi-squire test reveals that there is significant relationship between the family size and the level of satisfaction. 68
3. Experience From the percentage table, majority of the respondents are in the above 25 years of Experience group The two way table reveals that the high level of satisfaction is derived by the above 25 years of Experience group Chi-squire test shows that there is no relationship between the experience and the level of satisfaction.
4.Monthly income: The percentage table indicates that the majority of the respondents are in the Rs. 20,000 to Rs.25,000 salary group. The two-way table tells us high satisfaction is derived by the respondents who are in the Rs.15,000 to 25,000 salary group. Chi-squire test reveals that there is no significant relationship between the monthly income and the level of satisfaction. The combined mean table shows the mean value is only 2.05 and is the least value Comparison between Satisfaction Level and compensation table and graph reveals that 81% employees are less satisfied with the compensation given by the organization . Employees have an overall satisfaction index of 3.04 which indicate that the employees are highly satisfied with the various services being catered by the company as against their importance. But the satisfaction index for compensation factor is only 2.05 which reveals that majority of employees are less satisfied with the companies compensation plan.
69
7.2 SUGGESTIONS
The feedback from the employees reveal that they are not satisfied with their remuneration. They are medium satisfied with company policy and activities and they are highly satisfied with all other factors. The current level of employee satisfaction measured is significantly high in the organization. Based on the statistical analysis performed with the data collected via questionnaires the following suggestions were given to the organization.
Management should give adequate remuneration to its employees. It will be helpful in achiving the goals and objectives of the organization. To get better response from employees the management should mostly concentrate on promotional aspects based on merit and seniority. Employee satisfaction index should be calculated periodically in order to spot any early sign of dip in the satisfaction levels of the employees.
Regular feedbacks need to be given by the Human Resource Department on the ESI values of each employee to the department head for better tracking and controlling. Human resource department needs to conduct one on one review with employees whose ESI scores are reducing to arrest attrition effectively. To make the employees satisfied management may provide Best Employee Award or some appreciation by the department heads.
70
72
BIBLIOGRAPHY
BIBLIOGRAPHY
BIBLIOGRAPHY
BOOKS 1. C.R. Kothari (2003) : Research Methodology Viswaprakashan 2003 : Personal management Tata McGrew Hill International Edition 1984 : Personal management & Industrial Relations Sultan Chand & Sons 2002
2. E.B.Flipo (1984)
3.P.C.Tripathi (2002)
JOURNALS 1. European Journal of Social Sciences Volume 15, Number 1 (2010 ) WEBSITES: 1. http://www.stat.yale.edu/Courses/1997-98/101/stat101.htm 2. http://www.hrmba.blogspot.com 3. http://www.eurojournals.com/ejss_15_1_12.pdf 4. http://www.valuebasedmanagement.net/leaders_maslow_hierarchy.html 5. http://www.acting-human.com
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APPENDIX
QUESTIONNAIRE
QUESTIONNAIRE
Dear Sir/Madam, I am SAM C. B. DAVID, pursuing MBA in HRM from SikkimManipal University of Distance Education. As part of my Project Work, I am conducting this survey on Employee Satisfaction in HMT MTL Kalamassery. I request you to give your apt replies. I assure you that the responses obtained will be used only for the purpose of completing my project work.
1.YOUR PERSONAL BACK GROUND 1.1 Gender : 1.2 Marital status: 1.3 Educational Qualification :
Certificate course Diploma Graduate Post Graduate Male Married Female Single
1.4 Experience:
Less than 5 years 5 to 15 years 15 to 25 years Above 25 years
None
more
own residence
HMT quarters
10
76
QUESTIONNAIRE
COMPANY CULTURE
1. The top management makes effort to identify and utilize the potential of the employee
Strongly agree Agree Undecided Disagree Strongly Disagree
2. Top Management shows genuine interest in the well being of all employees and even support them during personal emergencies .
Strongly agree Agree Undecided Disagree Strongly Disagree
7. The company provides excellent benefits and welfare facilities for the employees and their families.
Strongly agree Agree Undecided Disagree Strongly Disagree
8. Delegation of authority to encourage juniors to develop handling higher responsibilities is quite common here.
Strongly agree Agree Undecided Disagree Strongly Disagree
9. People lacking competence in doing their jobs are helped to acquire competence rather than being left unattended.
Strongly agree Agree Undecided Disagree Strongly Disagree
10. Management takes sincere efforts to identify and utilize employees full potential.
Strongly agree Agree Undecided Disagree Strongly Disagree
77
QUESTIONNAIRE
COMMUNICATION
16. Management communicates its goals & strategies effectively to its employees.
Strongly agree Agree Undecided Disagree Strongly Disagree
17. I get all information about the events and affairs of the company which have an effect on my work.
Strongly agree Agree Undecided Disagree Strongly Disagree
19. I have a good understanding about the companys various benefit plans/schemes.
Strongly agree Agree Undecided Disagree Strongly Disagree
20. I am provided with clear instructions and sufficient facilities regarding new assignments.
Strongly agree Agree Undecided Disagree Strongly Disagree
78
QUESTIONNAIRE
22. I have received all the training I need to effectively carry out my job.
Strongly agree Agree Undecided Disagree Strongly Disagree
23. Every employee is given a fair chance, by the head of the concerned department to attend the workshops and training programs.
Strongly agree Agree Undecided Disagree Strongly Disagree
PERFORMANCE APPRAISAL
26. Performance appraisal reports in our organization are based on objective assessment and adequate information.
Strongly agree Agree Undecided Disagree Strongly Disagree
27. My performance for each year is reviewed and discussed with me.
Strongly agree Agree Undecided Disagree Strongly Disagree
28. The management periodically provides feedback on the good and the bad aspects of an Employees work and where he/she must improve, by way of performance appraisal.
Strongly agree Agree Undecided Disagree Strongly Disagree
79
QUESTIONNAIRE
COMPENSATION
31. I agree that my salary and allowance are comparable with similar organizations.
Strongly agree Agree Undecided Disagree Strongly Disagree
33. I am rewarded fairly considering my dedication and performance on the job given to me.
Strongly agree Agree Undecided Disagree Strongly Disagree
35. I am satisfied with the compensation for overtime , holiday and Sunday work
Strongly agree Agree Undecided Disagree Strongly Disagree
MANAGER/SUPERVISOR CO-OPERATION
36. My Manager/Supervisor communicates my weaknesses and helps me in overcoming them.
Strongly agree Agree Undecided Disagree Strongly Disagree
80
QUESTIONNAIRE
JOB SATISFACTION
41. I am satisfied with my job and the kind of work I do.
Strongly agree Agree Undecided Disagree Strongly Disagree
43. I am clearly informed about what exactly is expected from me regarding my work.
Strongly agree Agree Undecided Disagree Strongly Disagree
45. My job is a good use and application of my skills, experience and qualifications.
Strongly agree Agree Undecided Disagree Strongly Disagree
48. I am happy with the formal career planning that happens in my workplace.
Strongly agree Agree Undecided Disagree Strongly Disagree
81
QUESTIONNAIRE
Open Ended Questions (If the space is not sufficient attach a Separate sheet ) 1. What is it that you like the most in your job right now? Name at least two aspects.
2. What is it that you are not comfortable with in your job right now?
4. Give at least three suggestions to improve the work environment in this company?
82