Professional Documents
Culture Documents
And The Plan was without substance. And The Assumptions were without form. And darkness was upon the face of the Workers. And they spoke among themselves, saying, 'It is a crock of s--t, it stinks.' And the workers went unto their Supervisors, and said, 'It is a pail of dung, and none may abide the odour thereof.' And the Supervisors went unto their Managers, saying 'It is a container of excrement, and it is very strong, such that none may abide it.' And the Managers went unto their Directors, saying, 'It is a vessel of fertiliser, and none may abide its strength.' And the Directors spoke among themselves saying one to another, 'It contains that which aids plant growth, and it is very strong.' And the Directors went to the Vice-Presidents, saying unto them, 'It promotes growth, and it is very powerful.' And the Vice-Presidents went to the President, saying unto him, 'This new plan will actively promote the growth and vigour of the company, with powerful effects.' And the President looked upon The Plan, and saw that it was good. And The Plan became policy. And that is how S--t happens.
Slip: Being first at the bar Float: Remaining Beer kitty Milestone: Paul buys a round
Results are promising : Turned power on and no smoke detected -- this time... Elements will be phased in Good, gradually as butperhaps a the software little more matures: detail here ? It's late!
A wo "Exc b ma use elow Sh reduced me , 3 0 f e The m e de altitu balloon n in a ho mee an re et a b wa s de a t air t her can yo scende n e ar p o lost nd u d an h one ve alkali lied: "Yo our a help? I p a bit mo spotted . She "You of t h u ar des e a re ro go, b e r em e m us r ut I d mised a and sh man t be nant t scrub h in a hot ou on't f a bio air b abita p o pu know riend I w ted logis al t latio "We o t" s a whe ns a , 2.7 mil loon hov ll," a re I a uld id th es w nd s ns w e ba m. paw est o ering ap I hav ered t lloon ni n g p f he b ist. " e to grou the Col roximat alloo I am idea e o n ds nist, ," re wh a of th rado Ri ly plied "e t ve e raz t he m Fran to make verythin The or b a r kly, man an. " you'v of your g you to s uc k c k How in ld er. "I am below re e no did y said t bee formatio me is te spon , re ou k th e m n, a n ? p d c n mu now DO t , an, " lied the ed: "Yo d the hnically ch h ? c elp s ger lo f r have you don balloon u must b o far act is I a orrect, b ana unate nage ist, " 't kn ri M . u m st b u t h e a pr o ow w h o t a se n t o w ect a fort ct ma ... ill los t jec ow d he roj y to h t e h t. id yo t mana a P rs are a proj xcep ebod one,ave e o ir. You ere you re you bn g u oes ge om e d s, uld l thaitdea ho made a are du are or w know? er. s, e at d ana now at i ell s ot b sho prob w to kee promis e to a la here yo "Well Wh ject M one k do; th e; to t uld n hy it ebutta e to , lem. p, a n som rge qua u're goin Pro every ing to e don it sho e, or w ts in r d een Th g. Y ot b rson e fact is you exp eone th ntity of as noth s to b why y els umen . ou n e th , you ec t m at es for, has at i sons bod arg p has sive e to you t it m the es. we ame po are in wh rea ome pare onclu solv ha fro e sitio re in ide to by s pre d c e yo us er t n yo xactly b ef n ur dec ten o exc met, cov ses To to lis done and t cing a n: dis excu e the b u t s o r e we u ; t; d be ay; nvin the e; to to no o i ul om e; it'sone w omehow d o d rc en tw on don ll be d is; my fa sho fferen ll be c An een d to list to ove ult!" ; a it i y it een sha s b done; ents wh in a d s b w it sh eft as rrectly ha ha ing been argum : ne ng ut ho ll be l ing co orse. do th i o e th t e p h en if th s no ink u nd th e if the point t as w do a t d, or w t h a A e y; to see y it ha to th one to wh o s ct l mig canno t as b n d ne p nd it et bee ad do s w u quire o it; a tim ncorre done who be jus o n e d i foll n ond hav f he h thing on ould To ; to e id not i sec one bee ers s uld ne ho d wo y that that a t has p a een d it has f the p ssor w u g do w thin ctoril and that i low has b g as rid o ucce lly: e fol To hat is as lon to get any s d fina tter th satisfa inutes y it is n er t that time ability An nd be flect 20 m ut wh ng. ffect o v isco clude s not prob ly a ; to re ight in find o it wro ing e on of to d con if it i r imp e all to o do ralis dati re s plac o it ng o to der n t in mo first le to d s tryi eeks t dem ry fou has n ct tha o ch y y e to w refle mu f in th en ab o da ree w a ver the ve nager to how msel e be ent tw lse th have e at t ma v i k c p der e nsi ne it h uld ha self s body would ld stri proje co To he do e wo e him some idea it wou that a . o h n fh had imsel d out, taken uch a cause loyees g to d t s , be emp othin t h urne i tha eam all t n t f lise rea roject elief o To e p e b th th
n ve Se .: i ew ar e ei r n rev ho at th bee to w e t l e t e n av j ec t ce f or p e op m pe bs h pr o e. : jo sk e o tim Ta inc ular to th this reg ned at en ed ev it. loa ut fin 's d e d y bo ee ell obo t a :S t w N u gh h e t s . r . No tho ing t men swe ow t lys ire an : N t na requ ious od. ugh wan ll a v t o ho ' t Sti pre ders 've t don un we , we ut it ell at it o t w t h ou t k a b No ab thin re. to ymo an
ills Sk
Essentially complete: It's half done. We predict... : We hope to God! Serious but not insurmountable problems. : It'll take a miracle... Basic agreement has been reached. : The @##$%%'s won't even talk to us.
to ity ot en ser ann h e s I c ge t o t et g ura no t m hi n co an e et an Gr pt th The gs I c o hid ll t e e. ki in acc hang he th dom d to y c et wis ha n m n g th e se I o t o b e ch a a n d f t h o e y g e t o a s o th lp m day y t, ep ies se a o e acc bod ecau so, h on t et I m w. the ay b d al step e fe orro m tod s. An oes I to th s tom en I' at ed o kis .. Wh s th s rve e t t ne f th ect er. eem ake nn lo ve co ha emb it s t it t 4 to e fu ca r a y b e rem y, & tha nly h! to d a u p, d o out ym me ad me le an he m ork... t he t i d elp lly b w on win sm e in at d h ea An g a r g to 28 to eon 00% y 40% ays. 1 om rid n, yin da vin ha re tr frow ack s give Tues on F a ys on to m le 5% lwa os les op pe usc arm t to a 23% rsday e m y u 42 d my elp m onda n Th H nM %o en o 2O e xt % 12 s day e dn We
Free Version
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This is a complete training course in our project skills series! And for FREE if used for personal, individual development!!
No catches everything needed is within this file
If you want to use this intellectual property as a commercial offering thats fine too as long as you cut me in I dont want much !!
Pre-arranged commercial use removes this notice, gives you animated slides that build procedures step-by-step, also step-by-step exercise files, instructor notes, suggested time-line for delivery and support
For non pre-arranged commercial use (IE where you charge a fee) I hereby offer you a contract to use this materials, without prior notice in a commercial context at 1,000 per day or per copy which ever is the greater (thats an offer and notice of consideration, use will constitute acceptance and forms contract) as soon as I become aware of use I will start proceedings to collect fees due If in doubt Ask
If you are in a commercial context (you paid something) and are reading this then I didnt get a cut. Let me know and Ill split what I recover with you 2
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Domestics
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Some pages numbers are omitted it isnt an error its my means to insert pages later without renumbering everything afterwards
Cheese
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I had to do something to earn my current Cheese Having Cheese makes me happy The more important that my Cheese is to me the more I want to hold on to it Change happens: the faceless they will (re)move your old Cheese Noticing small changes in my Cheese helps me anticipate change in advance & adapt to big changes when they arrive Smell the Cheese often to check for small changes The world changes, my Cheese is moved: If I do not change I will become extinct I did things last week. I had Cheese last week. If I do things differently next week I may not have Cheese Thinking about not having Cheese makes me afraid Being afraid stops me doing things differently I have to ask myself What would I do if I were not afraid When I stop feeling afraid I start feeling good Imagining myself enjoying New Cheese is the first step leading me to it
Inspired by Who Moved My Cheese by Dr Spenser Johnson an excellent 45 minute read
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Cheese
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Movement in a new direction helps me find New Cheese The sooner I let go of stale old Cheese the sooner I find New Cheese It is safer to search for New Cheese than remain in a Cheese-less state Old beliefs do not lead to New Cheese Beliefs only change when we believe that there is New Cheese to be discovered and enjoyed
The new ideas in this or any course need conscious effort to be understood
Worse!, it takes much more effort to put them into use
Examine your Old Cheese for mould ((problems with current working) Imagine your self enjoying your New Cheese (benefits of new practices)
Consider the steps to move from one comfort zone to a new one
Who needs to be involved, What actions, When & What is in it for them
Share your insights & FUD (fear uncertainty and doubt) in class
Discussing implementation challenges helps you prepare for action Gives comfort knowing others have been & are succeeding (and helps networking)
7 Promise yourself 1 action now, with a date. On your return to the office plan your intended achievements with a milestone each Friday till done
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Exercise: Introductions
Please appoint a scribe & produce 2 flips charts, firstly. 1m each: Would 1 person record the details of each individual
Their name, role at work and years of relevant experience Shoe size, favourite colour and birth-day & month An adjective that describes how you feel about being here When everyone is done then stick First Flip-Chart-Page to the wall using blu-tac
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Debrief: Introductions
What were the steps in the exercise Which ones gave you any: Discovery discourse and disclosure,? Any discomfort, disconnection, dislocation (confusion) ?
What have you learnt or are you learning? What variations might there be around
Context in which we use the new skill at work from classroom Process changes to account for different needs Outcomes required or achieved (intended or not!)
How does what we have covered relate to your problems & needs What actions and steps will you take to make use
Over what timescales & with whose involvement
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Manage those producing & working to estimates Assess & express balanced terms in the equations:
Work determines resource determines cost and duration Resource divided by duration determines work and cost Or any other mix of the constrained, controlled & consequential
Apply skills in sizing cost, time, resource, risk and uncertainty at varying levels of confidence
Estimate probabilistically
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SoD Coffee
Lunch Tea
EOD-1
9:00
10:30 12:30
15:00
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Path To Success
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Day 1
Estimating
Introductions & Logistics What is an Estimate, Ranges and Planning reality Planning Concepts Estimating Approaches & Techniques Progress Tracking & Feedback loops
Things to count & advanced parametric models Non-numeric Estimates Experts & Overcoming the Problems With Them Estimating for Situations with Less Than Certainty Adding & Showing Uncertainties
Day 2
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End
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Projects run successfully when they use controls effectively Our controls include your feedback
I try hard not to offend, bamboozle or bore you. If you have feedback at any time please advise me in what ever way is comfortable for you so I can act
EG: Comment, in person in class/ at a break/ at the end of day or Add a note to one of the Ground-Rules flip-charts or Blu-tac a note or stick a Post-it to the back of the training room door
While comments on the end of event form are always welcomed and acted upon they are too late to make the event better for you
If I dont know its unlikely I will fix it, If I do know I can at least try Eg Course pace, topic depth, time given each topic, heating/ lighting, Exercises & debrief, Anecdotes & jokes, Catering or parking, Course notes and pens, etc etc etc without limit
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What is the difference between a guess and an estimate? What are the components of an estimate? People rely on estimates
Short-term: pride in a good job well done Long-term: keep your job Final analysis: return value to the shareholders
The
greatest of all gifts is the power to estimate things at their true worth Frabcois de la Rochefoucauld 1613-1680 (c) Logical Model Ltd 2007 consult@LogicalModel.Net
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Content Of An Estimate ?
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Assumptions
Factors used in derivation that are less than 100% reliability
There
is no such thing as absolute worth. You can only estimate what a thing is worth to you Charles Warner 1829-1900 (c) Logical Model Ltd 2007 consult@LogicalModel.Net
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Use of Estimates
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Assessing viability, rationing resources & coordination What qualities make an estimate good (or bad) ?
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Accuracy v. Precision
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What is accuracy?
Truth, relationship between assertion & facts
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Achieving Accuracy
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Quote & justify the budget, the confidence level, the contingency provision and reserves separately Establish the process for refining estimates over time
Iterative application of techniques with feedback loops
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Concept/ RFP, ITT Quality of Scope Definition Quality of Estimate Width: Height
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Planning Horizons
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Creates the overall plan. Complete but detail decreases with time to horizon The horizon is not far off at this point in the project! Detailed Plan Short time horizon
Project Plan
Detailed Plan Short horizon Refine overall Detailed Plan Short horizon Refine overall
Initiation Stage
3rd Stage
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Time Now
Planning Packages
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Closer in time and / or better understanding (EG after Design or we have prior experience)
Width of range (peak height) matches understanding
Near term and well understood task Far term and good understanding Near term and poor understanding
Probability
Any Level
Estimate
Cost, Time
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Increasing Uncertainty
Unskilled, Inexperienced
Increasing Uncertainty
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10 Un-Clear Changing Scarce in-Flexible Novel Unfamiliar Shared Functional Many Slow Out with Team Distributed Project SH*T Factor
Score _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ ______
The
least used and most valuable phrase is I dont know The mostconsult@LogicalModel.Net subsidiary phrase is Im currently researching it important (c) Logical Model Ltd 2007
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Exercise Estimates
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Exercise users guide 1. Appoint a Project Manager (Birthday nearest to today), Scribe next nearest Bday & a Reporter (3rd nearest)
PMs job to deliver on time! Reporters job to tell us the results be ready to tell us more than just what is on the flip-charts
Exercises are designed to make you examine your current working practices. You should feel some dislocation, discomfort and discovery during them
It is OK (expected even!) to be confused during an exercise BUT NOT OK to still be confused AFTER the debrief!
During the Debriefs we will always explore any confusion, all questions & any loose-ends that you raise in exercises
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Status Quo
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Step: 3 minutes Brainstorm to a flip-chart a list of Improvements that we want to achieve in our estimating performance Step: 5m Record to a 2nd flip-chart the groups brainstorm under the title Everything we currently know, or know we dont know about estimating
Record topics you know of within estimating, eg techniques youve heard of (whether used or not), different approaches, skills & other relevant items that you can think of
Step: For those finishing swiftly - Mark any techniques identified for how much use you make of them (Eg always, only if relevant, rarely, never) plus how effective they are
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Debrief ?
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Did you make any discoveries ? Feel any discomfort? Are you left with any dissatisfaction?
They are often linked out of our comfort zone No gain without pain chance for some gain may evoke feelings of discomfort Are current problems within current knowledge & practices?
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The new ideas in this course (or any learning situation) need conscious effort to be understood
It takes much more effort to put them into use
Examine your Old Cheese for mould (problems with current working) Imagine your self enjoying your New Cheese (benefits of new practices)
Consider the steps to move from one comfort zone to a new one
Who needs to be involved & what is in it for them What actions, by whom & when
Share your insights & FUD (fear uncertainty and doubt) with the class
Discussing implementation challenges helps you prepare for action Gives comfort knowing others have and are succeeding (& Helps networking)
Promise yourself one action now, with a date. On return to the office plan weekly achievements with a milestone each Friday till done
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Estimates are used to create plans that realistically reflect work to be done
Estimates are only meaningful when you know the process that will be applied to achieve the result
Iterative step: process estimate reassess process
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Scope Estimating
Schedule Estimating
Dependencies Dependencies
Task List (WBS) & Task List (WBS) & Work Assignments (OBS) Work Assignments (OBS)
Resourcing Resourcing
Scope & Responsibility Scope & Responsibility Baseline Baseline Response to Response to Tactical Risk Tactical Risk Finalised Finalised Cost/ Time/ Scope baselines Cost/ Time/ Scope baselines
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Need
Deliverables (Products)
Work-Packages
Satisfied need
Every product (noun) has a lifecycle of tasks (verbs) to create it Include all tasks to do the work
Include all tasks: raw work plus defect creation & defect prevention
Include all tasks to report the status Include all tasks to rework defects & errors
Include all tasks for defect and error resolution & retest Include all tasks for repair to reputation & relationships
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Project
Need
Product
(satisfied need)
BS Quality
Functional NonFunctional
Definition of all the Definition of all the work in the project work in the project
Specialist
Process Standards Product Standards
Management
Ditto
Hierarchy down to level needed for planning and control Hierarchy down to level needed for planning and control 40
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Functional specification is common and relatively easy Good quality specification is rarer & more important for determining cost & schedule
Scale & tests to measure Best required & worst acceptable Current & target value (& achievement date) Best possible (State of the Art)
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How much should we budget & schedule for this project ? Detailed Requirements: Boy racer impressing his friends on the street
Scale: Test: Worst Acceptable: Target Best Required State of the Art Acceleration Time taken to achieve 60 mph from standing start 8 seconds 5 seconds 4 seconds 3.6 seconds
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How much should we budget & schedule for this project ? Detailed Requirements: Attempt on World record for wheeled vehicle
Scale: Test: Worst Acceptable Target Best Required State of the Art Miles per hour Maximum average speed achievable over measured mile 760 mph 800 mph 800 mph 750 mph
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Contents
Description: Establish common understanding Link to all process standards to be applied during execution Criteria to be used for product acceptance Scope verification dimension of the work-package Control details Eg.
Estimates for all aspects of the work-package: dates, costs etc Cost-codes for correct booking of work & materials to accounts and for reestimating, refining and creation of estimating books
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Project Project
Deliverable 1 Deliverable 1 A A B B C C II L L D D
Deliverable 2 Deliverable 2 E E F F J J
Deliverable 3 Deliverable 3 G G H H K K
Only tasks at lowest level of WBS are used in network dependency model Estimated effort divided by resource = duration Duration plus dependencies = Schedule
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st, it will all co what l ly w e know t the Fina escale: wha tim like. over what -flow looks sh be negative ca w must also sh-flo can positive ca The iness Case e Bus Vs elled so th mod CFs and NP gful D tain meanin con
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Always use a combination to cross-validate 1 with another Approach estimating either top down or bottom up
Cross-check one with the other
Gather data from all sources and pass to experts and verify with peer-groups
Qualify assumptions and detect biases
Estimating Approaches
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Top-down v. bottom-up Top-down: If it is 1m thenlooks like 300k for B, OK? Bottom-up: Looks like B is plus plus
1m 400k
Deliverable A Deliverable B Component B.1 Project
200k
Deliverable C
100k
Deliverable D Component D.1
Component B.2
Component B.3
ur e
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Lacks precision, based on little concrete detail Cheap, quick, simple, simplistic,
Estimating Techniques
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Analogy
Extrapolation of previously observed results to a new situation All estimating is analogous (otherwise it would be a guess!) Identify similarities and differences between historical data and current context
Parametric
An analogous estimate that uses a mathematical formula
Leads to systematic errors bad news Easily fixed once detected hardly good news Enabler for continuous improvement in estimating processes
Sometimes known as an estimating relationship Research shows parametric models are more reliable than their creators!
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Parametric Estimates
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How long does it take to analyse a requirement, design a galley, bore a 40mm hole through 20mm plate steel ?
Estimators
are not modest: if its huge they say so. Nor are they shy: if its tiny they say so (c) Logical Model Ltd 2007 consult@LogicalModel.Net
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Analogous Estimates
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How could we reduce our uncertainty ? How can we express our uncertainty ?
Estimators
do it in groups: top down and bottom up - PM Proverbs (c) Logical Model Ltd 2007 consult@LogicalModel.Net
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Debrief
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Now you didnt get any incorrect did you! What were your steps to solving them Suppose you were to do it again (apply now)
What would you repeat or try to do differently next time
Any dj vu with daily life Imagine that you have applied these ideas
What steps did you take and who with? What did you have to adapt in the idea or the people
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Decisions made on sound basis & Decisions made on sound basis & even in anticipation of affects even in anticipation of affects across all work areas across all work areas
Level 2-5
Estimate
Probability
Cost, Time
Estimates match reality & Estimates match reality & are therefore usable are therefore usable
Cost, Time
Level 1
Estimate
Probability
Reality does not Reality does not match estimates match estimates
Level 0
Estimate
Cost, Time
Mismatch between Mismatch between plans & reality plans & reality 60
Sources of Misestimating
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Impact of a 10% increase in work at each boundary? Minor changes outside of Change Control Plan
Cascade into major unexpected impacts Design/development delays Parts lists changes Manufacturing plans/methods
Project Need
1 0 0
1 1 1 2 0 1
1 1 1 4 6 3 36 1
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100 90 81
72 63
Satisfied need
54
? If outcome of each of 8 stages is 90% correct, how cumulatively correct is end product?
What do we need from our internal acceptance process?
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Recognising Progress
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When you start & end in different periods claim 50% of the credit
50-50 rule (and variations for 20/ 80 etc)
Define exactly how to collect data for the indicator and how to make the computation Learn to understand variation
Only management can improve a controlled process Use the numbers to help people improve, not to judge
After Gathering..Analyse
Most important part of estimating, monitoring, correcting
Plan do check act !
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k
170 160 150 140 130 120 110 100 90 80 70 60 50 40 30 20 10 0 0
Month 5 Month 5 BCWS: 50k BCWS: 50k ACWP: 60k ACWP: 60k BCWP: 40k BCWP: 40k
Performance Index: Self-adjusting Parametric model for Performance Index: Self-adjusting Parametric model for estimating project outturn estimating project outturn PI ==Plan //Achievement PI Plan Achievement Prediction ==Work_Remaining //PI Prediction Work_Remaining PI
ACWP curve
BAC
VAC
SV BCWP curve 1 2 3 4 5 6 7 8 9 10 11 12
CV
13
14
15
Months
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Exercise: EVA
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You have been commissioned to build a stained glass window: You have a helper, you can each complete 10 panes per day. There are 2,000 panes budgeted at 15 each Day 42: panes cleaned and installed 1,100 cost to date is 8,400
Calculate EVM, and graph the results. What day is forcast end date? What is FCAC BAC = BCWP = SV = BCWP - BCWS = SPI = BCWP / BCWS = EAC = BAC / CPI = BCWS = CV = BCWP - ACWP = CPI = BCWP / ACWP = ETC = EAC - ACWP =
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Day42
30k
= = = finish day = = =
BAC = Durtn =
20k
10k
10
20
30
40
50
60
70
80
90
100
110
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How big is this room? To decorate it how much paint & carpeting is needed? To commission it how much air-conditioning, lighting & furniture is needed? Which are basic?
Which answers are derived? Did you have the skills needed to derive all?
Conclusions?
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Basics
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By trade
Software
Number of use cases/scenario scripts Weighted Methods per Class (WMC) Depth in Inheritance Tree (DIT) Size Size, Complexity Size, Complexity Complexity Complexity
Size
Electrician
Phases in the supply Different types of connected device
Number of devices in each type
Complexity
By Phase (E.g)
Initiation
Number of stakeholders Political dimension 70
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Deriving Schedule
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Units To Estimate In
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Process
Select a sample Determine the average number of words per sentence Determine the percentage of hard words (3 or more syllables that are not a) proper names, b) combinations of easy words, or c) made three syllables by suffixes such as -ed, -es, or ing) Add the 2 factors and multiply by 0.4
How does this help a to build a nuclear reactor to time cost & importantly scope?
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Step 1: 1m Form-up into pairs or threes with those adjacent to you Step 2: 3m Brainstorm as many factors as you can that should be / could be estimated in your work-load
Eg Electrical terminations
Step 3: 5m Sort the factors into a list of those that are basic to your work and those derived from other factors For the derived suggest the derivations
A starter basic factors could be keel length or task duration A starter derived items could be miles of cable or task duration Be sure to DESCRIBE each sufficiently to justify your opinions
Many items could be in either/ both category: explain 78
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Debrief
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What variations, adaptations, omissions and inclusions might you need to make?
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Ordinal Estimates
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Customer satisfaction
Does 19.6%? 72.8% 82.7% help and is it actually meaningful?
What is minimum acceptable customer satisfaction level? Pseudo-numeric estimates may be translated to an ordinal number 1st, 2nd, 3rd etc
Tells us RELATIVE and sequenced data not absolutes Bob was 1st, Bill 2nd Could be that Bob ran 337.23 Bill ran 337.24 or 4days 8hrs 9 18.6 or 3yrs Each level needs a description to be usable
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We often have to estimate something ordinal like Customer Satisfaction, or Carpet durability or Risk probability which might use a scale such as VeryHigh, High, Fairly-High, Medium-Plus, etc Imagine something you have to estimate that isnt measured in metres or kilos Step 1: 3m: Decide on something you need a scale for
Take an ordinal scale and label (say) 1 to 10 Assign representative statement to the numbers
Debrief
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Which steps were easy to assimilate? What do you feel is most / least comfortable? dj vu with daily life
Adjustments to make next time?
What would you vary if doing again? Maybe in a different context?
Learnt
Who will need to do what to achieve application?
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Health & Saftey Environment Reputation Long term Multiple wide-spread Deaths damage Death or Localised Injurys long term Widespread short term Injury National Outrage Local Outrage
Financial Loss
Qualitative
<1 in 100 <1 in 10 Unlikely Crisis High Crisis High Possible Crisis High Crisis High
Time off Short term work localised Easy CleanFirst aid up Complaints
Regulatory Censure >1m Local Media & Customer impact >100k >10k
Severe
Low
Moderate High
Moderate Low
Low Low
Moderate High
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PESTLE
Political Economic Social Technical Legal Environmental
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What feedback do you have/ How do you want to provide it? What are your FUDs
The instructor can raise topics as a class discussion if you advise
Your investment here is only worthwhile if you plan & act to grab the benefits
86
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Process
ID right individuals Prepare by researching Interview to agenda Qualify & quantify data Build a model
Either DIY or you must ask someone else Asking is a fairly easy way to obtain estimates
Simple to conduct Formal or informal Works with groups or individuals Applies to all estimable quantities
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Pitfalls
Experts have biases
Based on what has happened in recent past NOT what is probable
Hard to assess good v. bad opinion Relies on accurate description of the problem Expert may have difficulty seeing wood for trees Expertise & experience may not translate well to current need Difficult to know how to handle divergent views Requires interviewing (questioning & listening) skills
Psychology
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Student syndrome
When the time is too long we waste it at the beginning
If you expect to start after me, on Wednesday & Ive done my bit by COB Monday? If I dont ask are you on schedule??
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5 + 5 = 13
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Why do we do it?
This IS one of *the* problem with estimating
Biases
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Overconfidence
Piece of cake, no problem Harder the task more pronounced the overconfidence
Over prudence
Padding when real or imagined consequences exist
Confirmations
Look for supporting evidence and ignore contradictory facts Option stopping: stop looking when point proved
Anchor
The first number you say is the ball-park Ill stay in
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An iterative technique using the skills of many people to converge on the best estimate available
Typically converges in 2 to 3 rounds or shows polarised views Underlying assumptions exposed
Allows the PM to assess how fair estimates received are Variations between estimators will be traceable
To differing views about assumptions To differing (flawed?) estimating processes To differing view of the product creation process
Process 1. Supply available information to estimating panel 2. Request each expert estimates separately
Recall that an estimate comprises scale, range, driving factors and known facts, assumptions plus the estimating basis
3. Gather all estimates, collate and circulate 4. Optionally: Participants discuss estimates 5. Each expert amends estimates as they think fit 6. If range within estimates un-acceptable return to step 3 7. Otherwise record estimating range & confidence level
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We need to recruit a Senior Tiddly-winks coach to the after work social club After discussion the tasks have been identified and are listed below Individually estimate the duration of step 1 below
1. Draft, agree & place job ad ( Club Chair, Team Captain, HR rep ) Ad to be placed in specialist publication. Copy date 2 weeks after last issue Publishing lead time 4 weeks from receipt 2. (Milestone) Closing date for applications 3. Filter applications for short list ( PM ) 4. Write to invite to interview ( HR rep ) 5. Write to thank failed applications for interest ( HR ) 6. Hold 1st Interviews ( Captain & Chair ) 7. Hold 2nd Interviews ( Captain & HR ) 8. Make Offer ( HR ) 9. (Milestone) Candidate coaches 1st session 96
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Debrief
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Learnt Felt Steps Relevance Use Adaptation Imagine using this techniques
How does it feel? What are the implementation challenges
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1.
What needs recapping? Any feed-back or FUDs to discuss? Note 1 (or more) promises to yourself to realise benefits from our investment Outcome sought
Participants & WIIFT Actions & Timescales
2. Outcome sought
Participants & WIIFT Actions & Timescales
3. Outcome sought
Participants & WIIFT Actions & Timescales
98
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99
Confidence
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16. Your budget is 480 17. Your budget is 510 18. Your budget is 540 19. Your budget is 570 20. Your budget is 600 21. Your budget is 630 22. Your budget is 660 23. Your budget is 690 24. Your budget is 720 25. Your budget is 750 26. Your budget is 780 27. Your budget is 810 28. Your budget is 840 29. Your budget is 870 30. Your budget is 900
_______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ __ 99%_
Confidence 100%
0%
30 per interval
30
120
210
300
390
480
570
660
750
840
900
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Confidence
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~80%
Incremental Confidence
2pt v. 3pt
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2pt all that is required if we know the shape of the curve and that it is symmetrical
Just the limits: Minimum and Maximum
ML & Avg & Middle
Min
Max
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Take an average with most likely more heavily weighted ( Best + Worst + (Most-likely * 4) ) / 6
Mean (& mode & median)
Most Likely (highest point) & Middle & the Average value More likley Best we can hope for
Revised Most Likely & Middle Where is revised 50-50? Simple Average will ignore MOST likely 50% 50% 95% 5% More likely 80% 20% Worst case
Common
Budget Allocation
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1SD
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Best + Worst +(Most likely * 4) / (6) (Worst Best ) / 6 Try these Try these
B B ML ML W W = 10 = 10 = 20 = 20 = 30 = 30
Notice how budget moves towards tail Contingency based just on width
B B ML ML W W B B ML ML W W B B ML ML W W
= 10 = 10 = 28 = 28 = 30 = 30 = 10 = 10 = 12 = 12 = 30 = 30 = 18 = 18 = 20 = 20 = 22 = 22
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What was the of Magnitude Rough Order difference between an estimate produced against a Need and one produced against a and lower Estimate must be interpreted as between upper Requirement? limits
Budgetary
Reduced range
ROM
Definitive
Final range
Estimate ing me h aametthing s n he s eaantthe E theirr ei nly m e E mssoonly m e AGRE E th e terrm one i w e AGRnce! e a Thesse tveryyoneiff wn advvance! nd Theto e ver ssi in ad 40% aand ii ii n to e definnttoon M ass 40% defi see RO M a +400% RO o % ht migght see -40 tto +400 u Yoou mi e it aas -40 Y I se e it s I se
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time
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e 1SD
Max
St ar tup P D reli es m ig in n ar y
At start-up
After design
Po st -f ac t
6 SD
Max Most Likely Min
Most Likely
Cross-section at start-up
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Min
time
Plan View
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Improved Estimates
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10% or less
Treat 1sd as 80% confidence & 2sd as 95%
One SD
12 13 14 15 16 17 18 19
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Out of tolerance
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3 Parts of a budget in any quantity (Time, money) That part derived from the core of the work to be done That part allowed for as random variations natural to the process and product
May be possible to define cause & effect but we choose not to Minor, often many in number both good and bad
= o e o w fk l li hts vvetto wor ic--igghts ri af againstDunexpected to rrann i The Dri Trraffic e Th T y duue to a i nt e d ++Delaay e to aaccde ntidayys Del du to cci ide ol da s y ue ol-h oli ++Delaay ue toosschool112 el d t cho -h D d p ue eed-u ppeed-up d --S S
Responses to Uncertainty
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Tolerance allowances
An allowance for natural variations in process execution Describing causes sufficiently to be assignable is not cost effective No cost-benefit to making process more capable
Contingency budget
An allowance associated with restoring alignment between status and plan after an identified and assessed event becomes certain Relates to an assignable cause Only consumed if the event occurs
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What schedule is needed for the following (1/10 chance of the extremes)?
Task 1 Best estimate 1 day (1 in 10 chance), worst 99 days (1 in 10 chance) Task 2 Best estimate 1 days, worst 99 days Task 3 Best estimate 1 days, worst 99 days
t1
t2
t3
?/? chance ?/ chance ?/?
1d+1d+1d = 3d if EVERYTHING perfectly 99d+99d+99d = 298d if EVERYTHING awful (1d+99d)/2+(1d+99d)/2+(1d+99d)/2 = 50d+50d+50d = 150d Is 50 plus 16 plus 50 plus 16 plus 50 plus 16 = 198 better?
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Confidence in Schedules
t3
Departmental Budget
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You have 3 projects you want to run next year, what should you request from the funding committee Project 1 Best = 2m Project 2 Best = 4m Project 3 Best = 4m ML = 5m ML = 6m ML = 5m Worst = 6m Worst = 11m Worst = 6m
Should you ask for 6 + 11 + 6m ? How much contingency should you include in the requested budget
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Departmental Budget
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Contingency = 1.9 = 1.38 50% budget = 12.2m 80% budget = 12.2 + 1.38 = 13.58m
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E 3,3,4 14 17
H 8,10,15 17 27
L 2,2,2 27 29
5 8 10 11 13 15 14 16 18 16 17 16 6 9 11 12 14 16 15 16 19 18 19 19 8 11 13 14 16 18 18 19 21 20 21 23 20 F 6,8,10 9 17 I 2,3,3 19 22
25
K 4,5,6 22 27
= ( e1 + e2 + e3 + e4. =
Calculating Contingency
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Task A B C D E F G H I J K L
Best 1.00 2.00 4.00 4.00 3.00 6.00 4.00 8.00 2.00 7.00 4.00 2.00
ML 4.00 3.00 5.00 7.00 3.00 8.00 4.00 10.00 3.00 8.00 5.00 2.00
Worst 6.00 6.00 7.00 11.00 4.00 10.00 4.00 15.00 3.00 10.00 6.00 2.00
e 3.83 3.33 5.17 7.17 3.17 8.00 4.00 10.50 2.83 8.17 5.00 2.00 E=63.17 CP=29.5
SD 0.83 0.67 0.50 1.17 0.17 0.67 1.17 0.17 0.50 0.33 0.00
CP 1.00
Float 1.00
1.00 1.00 7.00 1.00 1.00 1.00 2.00 1.00 2.00 1.00 Effort & CP protection
1.36 0.03 0.44 1.36 0.03 0.25 0.11 0.00 2.23 0.00 1.66 0.44 1.36
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D 4,7,11
G 4,4,4
J 7,8,10
Pros and Cons of Pros and Cons of showing contingency showing contingency explicitly? explicitly?
A 1,4,6
B 2,3,6
E 3,3,4
H 8,10,15
L 2,2,2
Contingency 1.66
C 4,5,7
F 6,8,10
I 2,3,3
K 4,5,6
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Monte-Carlo Analysis
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3pt estimates for work yield expected cost / schedule and standard deviation
Sum costs , calculate project (or phase or path standard deviation) Plot on cumulative cost curve Other Allowances & Reserve sd = (sd1**2 + sd2**2 + sd3**2 + )
e = ( e1 + e2 + e3 + e4) or staff-days or any other quantity
Tolerance?
Time SD
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Retiring Contingency
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Contingency used
Fear
Exercise: Estimating
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How many sweets are there & what is their value? Step: 1m Rotate the roles Step: 3m Understand the problem, Identify the techniques that may help produce a good estimate and agree team approach
Be sure to assess the factors that your result is most sensitive too not just those you think you can establish with most precision
Step: 10m Estimate the number of sweets AND value based on:
The number of different colours of sweets Assign each a value from the table below You must nominate which colour is 1st , 2nd, etc BEFORE you open the sweets 1st Colour each sweet worth 1p 2nd Colour 2p each 3rd Colour 4p each 4th Colour 8p each Etc Calculate the estimated value of the packet contents
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Debrief
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Review
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1.
What needs recapping? Any feed-back or FUDs to discuss? Note 1 (or more) promises to yourself to realise benefits from our investment Outcome sought
Participants & WIIFT Actions & Timescales
2. Outcome sought
Participants & WIIFT Actions & Timescales
3. Outcome sought
Participants & WIIFT Actions & Timescales
130
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Appendices
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Assist@LogicalModel.Net +44 (0) 84 52 57 57 07
Continued
Dimension Four Benefits Realisation Method training and consultancy PRINCE2 Exam preparation & PRINCE2 use in the real-world Implementing IT Governance using the CobiT Framework Implementing Benefits Realisation & Lessons Learned processes
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