INDUSTRIAL TOUR DEPARTMENT OF MANAGEMENT STUDIES UNIVERSITY OF CHITTAGONG CHITTAGONG

Supervised by, Shameema Ferdausy Associate Professor Dept. of Management Studies University of Chittagong

Participant: 1. 2. 3. 4. 5. Riben Dhar (07302085) Md. Towhidurzzaman Nur(07302082) Istiaque Maisur(07302084) Aditi Sarkar(07302075) TanvirAhmed Asif(07302087)

Questionnaire For Industrial Tour 2012 Department of Management Studies University of Chittagong (Information collected by questionnaire will be used for academic purpose)

Name of the Industry: Location: Address: ................................................................................ ................................. .. Types of Operation:

a) Production oriented b) Service oriented 1. Who did take the initiative to establish this industry first?

Answer: .. 2. Formally in which year and in which month was this industry established?

Answer: .. Mission statement: ..

Management 1. a) b) c) d) What type of Management style do you follow? Line & Staff Line Functional If others, please specify: ..

2. How many departments do your organization has? Answer: 3. How many levels of management your organization has? Answer:

4. Do you follow participative management in decision making? a) Yes b) No. 5. Is there any representative of worker in the managing committee? a) Yes b) No Finance 1. Sources of capital: Answer: 2. What is your present capital? Answer: 3. Did your company go to share market? a) Yes b) No 4. Is your company profitable? a) Yes b) No 5. If profitable do you declare dividend regularly? a) Yes b) No 6. If yes, what is the average declared divident last 5 years? Answer: 7. What are the sources of short term financing? Answer:

8. Sources of long term financing: Answer: 9. Which sources do you think convenient for your company? a) Short term b) Long term 10. Have you taken any short or long term loan? a) Yes b) No 11. Is your company able to repay the loan regularly? a) Yes b) No

Department of Production 1) What products do you produce? Answer: 2) System of production: a) Continuous b) Intermittent. 3) What was its production capacity at the time of establishment? Answer: 4) When did the company go to operation? Answer: 5) What are the raw materials required for production? Answer: 6) What are the sources of raw materials? a) Local b) Imported 7) Does your company set any production target? a) Yes b) No 8) Can it achieve its production target? a) Yes b) No 16) Does the following facilities exist in the organization? a) Rest room b) Unifor c) Rest hour 17) Who are the suppliers of your raw material? Answer: 18) From which countries were the necessary machinery imported? Answer: 19) For smooth operation do you have any power plant? a) Yes b) No 20) How many plants do you have in your company? Answer: 21) Are you getting smooth utility services from various sources? Answer:

22) Do you face the shortage of raw material? a) Yes b) No 23) Please tell last 5 years production volume of your company:Years Production volume (in units)/ Target Production volume (in taka)/ Rea l or achieved. Percentage (%) achieved.

24) What is the future expansion plan? Please mention. Answer: 25) Is there any warehousing facility available? a) Yes b) No If yes then, how much is the capacity?

QUALITY CONTROL 1) Is there any quality control department? a) Yes b) No 2) Do you maintain a standard quality of product? a) Yes b) No 3) Do you have any program for improving product quality? a) Yes b) No

4) Do you have any research and development department for improving quality? a) Yes b) No

5) Which standard do you follow in case of product quality control? Answer:

MARKETING 1. a) b) c) d) e) What marketing philosophy does the company follow: Production concept (Emphasis on production volume, unit produced) Product concept (Emphasis on product quality) Selling concept (Emphasis on promotional activities) Marketing concept (Emphasis on customer satisfaction) Social Marketing concept (Emphasis on customer satisfaction

as well as the well being of the society. 2. What type of product line do you have? a) Single Product Line b) Multiple Product Line What is the Brand Name of your product? Answer: What type of packaging materials do you use? Answer: What type of pricing strategy do you follow?

3.

4.

5.

a) b) c) d) e) f) 6.

Target profit pricing Sealed bid pricing Mark up pricing Cost based pricing Value based pricing If other, please specify: .. What kinds of market do you have?

a) Domestic market b) International market c) Both 7. a) b) c) d) 8. What distribution channel do you use? One level- (Producer to customer) Two level- (Producer Retailer Customer) Three level (Producer - Whole Seller Retailer Customer) Four level (Producer - Whole Seller Agent - Retailer Customer) Is there any ware house out side the factory? a) Yes b) No If yes please mention where? 9. 10. Who are your target markets? Answer: Please let us know the total promotion budget a) In amount (Taka) b) Percentage of total Budget .. How do your inform consumers about your product? Please mention below: Answer:

11.

12. 13. 14. 15.

Do you use any advertisement for marketing your product? a) Yes b) No If yes, then what the media do you use? Answer: What is your annual advertising cost? Answer: Do you have any other promotional program other than advertisement? Answer:

EXPORT & IMPORT 1) To which countries do you export your product? Answer: 2) What is your annual export volume? Answer: 3) Is there any incentive given by the Bangladesh Govt. for increasing export? a) Yes b) No 4) What are the difficulties do you face in exporting your product? Answer: 5) How can these problems be solved? Answer: 6) Do you import anythng? a) Yes b) No 7) If yes what types of things you have to import? Answer: 8) What amount do you expent in every year for import? Answer: 9) To which countries do you import?

10) What are the difficulties do you face in importing? Answer: 11) How can these problems be solved?

Human resource management

1) How Many Employees Are Working Here? a) Male: .. 2) Number of workers: a) Technical: .. b) Non-technical: .. 3) Number of workers: a) Permanent: . b) Casual: .. 4) Number of officers: a) Technical: b) Non-technical: 5) What is the daily working hour? Answer: 6) What type of sources do you use for your required candidates? a) Internal sources b) Advertisements c) Employee referrals d) Private employment agencies e) School placement 7) For recruitment of employees, what type of media usually do you use for adver tisement? a) Daily Newspapers b) Magazines c) Internet d) Others ----8) What type of selection test do you usually follow for employees selection? (Yo u may select one or more) a) Written (subjective type) test d) Written (objective type) test b) Oral test e) Physical test c) Medical test f)Others --------------9) Is there any job analysis in your organization before recruitment? Answer: 10) Is there any job description and job specification for every job in your org anization? a) Yes b) No 11) What types of strategy (s) does your organization follow to retain qualified people? a) Motivation b. Female: ..

b) c) d) e)

Promotion Providing extra facilities Training Others --------------

12) Do you have any salary structure of your company? a) Yes b) No 13) Is there any structured promotion system in your organization? a) Yes b) No 14) If yes, what is the basis for giving promotion to the employees? a) b) c) d) e) f) g) h) i) Seniority Experience Performance Academic qualification Skill Personal contact Political pressure Others --------------

15) What is the rate of absenteeism in your organization? Answer: 16) What are causes of absenteeism in your organization? Answer: 17) How do you measure the absenteeism rate? Answer: 18) What is the turnover rate of employees in your organization? Answer: 19) When and how the termination of employee is done in your organization? Answer: 20) Do you think employees are getting favorable working environment? a) Yes b) No 21) Is there any training and development program to increase their skills and p roductivity? a) Yes b) No If yes, what are the types of training? 22) What type training need for executive levels? Answer: 23) Have any provision for shifting duty? a) Yes b) No 24) What steps can be taken to develop management worker relationship? Answer:

25) Is there any safety measure for the employees in your organization? a) Yes b) No 26) What is the nature of safety measure? a) Life insurance b) Health insurance c) Provident fund d) Others ---------e) 26) Does your organization regularly monitor whether employees are satisfied or not with the existing job facilities etc? a) Yes b) No 27) If any employees are found to be dissatisfied then what steps are taken by y our organization to reduce their level of dissatisfaction? Answer:

LABOR MANAGEMENT 1) Do you have trade union in your organization? a) Yes b) No If yes, how many? 2) Is there any CBA in your organization? a) Yes b) No If yes, what is the number of CBA? 3) Can CBAs interference in decision-making? a) Yes b) No If no, how workers deal with management regarding their own interests? 4) Does the company allow/ follow workers participation in management taking dec ision? a) Yes b) No If yes, how many workers participate in management decision-making? Social Responsibilities 1) Do your organization follow business ethics? a) Yes b) No

If yes, please mention. 2) Do you provide any internship facility to the fresh graduates? a) Yes b) No

3) Do you have any future plan to be more socially responsible? What will be you r program? Answer: