LIVE PROJECT ON

SUPPLY CHAIN MANAGEMENT At Pantaloons Retail Store In Shipra Mall

Submitted to:
Ms.sindhura chowdary

Submitted by:
Himanshu Rastogi Arpit Maheshwari Garima Tomar

PREFACE The research provides an opportunity to the students to demonstrate application of his/her knowledge, skill and competencies required during the technical session. Research also helps the student to devote his/her skill to analyze the problem to suggest alternative solutions, to evaluate them and to provide feasible recommendations on the provided data. . The research is on the topic of RETAIL STORE ACTIVITY (IN SUPPLY CHAIN MANAGEMENT & OPERATION MANAGEMENT) AT PANTALOON RETAIL INDIALTD. Although we have tried our level best to prepare this report an error free report every effort has been made to offer the most authenticate position with accuracy.

ACKNOWLEDGEMENT This Project has been made possible through the direct and indirect Co-operation of various persons, who have inspired us at every step of our work. It is a matter of pride for us to acknowledge our profound gratitude to our respected Prof. R. Nayak who always facilitates us in gaining practical knowledge.

We are very much obliged and thankful to our esteemed Project Guide Ms.Sindhura Chowdary H.R.manager Pantaloons, Shipra mall, Ghaziabad for her valuable Cooperation and Guidance. And above all, we are beholden to our Parents and other family members for their blessing and encouragement in completing this task.

Company Profile Pantaloon Retail (India) Limited is India's leading retailer that operates multiple retail formats in both the value and lifestyle segment. Pantaloon has ushered a retail revolution in India and its founder Kishore Biyani is known as India's "King of Retail". Pantaloon's headquarter is in Mumbai. The company currently operates over 5 million square feet of retail space and has plans to increase it to 30 million sq. ft by 2011. Pantaloon has plans to open over 3000 new stores by 2010. Pantaloon's origin can be traced to 1987 when the company was incorporated as Manz Wear Private Limited. The company launched Pantaloons trouser, India's first formal trouser brand. In 1992, Pantaloon launched its IPO. In 1994, The Pantaloon Shoppe - exclusive menswear store in franchisee format was launched across the country. Pantaloon started distribution of distribution of branded garments through multi-brand retail outlets across the nation. In 2001, Big Bazaar, India's first hypermarket chain was launched. In 2002, Food Bazaar, the supermarket chain was launched. In 2006, Future Capital Holdings, the company's financial arm launched real estate funds, "Kshitij" and "Horizon" and private equity fund "Indivision". The company is also planning forays into insurance and consumer credit. Pantaloon Retail is the flagship company of Future Group. The lines of business of Future Group are: E-commerce: Pantaloon's website Futurebazaar.com has revolutionized the ecommerce business in India. It offers a wide range of products at affordable prices. It has been named as Best Indian Website 2007 in the Shopping category by PC World. Food: In food business, the group offers a host of options. Food Bazaar - a chain of large supermarkets; Brew Bar - a beer bar; caf Bollywood - a national chain of eateries; Chamosa - a pan-Indian chain of snack counters, and Sports Bar - a bistro focused on the world of sports. Fashion: The group offers a variety of options in fashion. Its brands include aLL, Blue Sky, Central, Etam, Fashion Station, Gini & Jony, Navaras, Pantaloons, and Top 10.

Home & Electronics: Options include: Collection i - a lifestyle furniture store; Electronics Bazaar - offers branded electronic goods and appliances; e-zone trendiest electronics items; Furniture Bazaar - entire range of Home Furniture; Home Town - one stop destination for all the home needs. Leisure & Entertainment: Options are: Bowling Co. - state-of-the-art premium family entertainment centre, offering multiple, novel and unique leisure and entertainment options; F 123 - offers a wide range of gaming options ranging from bowling and pool to redemption and interactive video games to bumper cars. Wellness & Beauty: Options are: Health Village - a state-of-the art spa and yoga centre; Star & Sitara: Beauty salon for men and women; Tulsi - provides access to the best allopathic, ayurvedic and homeopathic medicinal products; Turmeric offers beauty products like colour cosmetics, fragrances, herbal and specialty skin items, hair products and bath accessories. Books & Music: Future Group's brand - "Depot" offers Books, CDs, and stationery items.

Hierarchal Graph of Pantaloons Distribution Centers

Pantaloons, Shipra Mall SCM Department Inward Stock

PRIL Warehouse

Vendors Directly

SIS Operators

Inwarding of Pantaloons Merchandise Process examines the methodology of inwarding merchandise in Pantaloons for; Transfer of merchandise undertaken by PRIL Warehouses/Delivery Centre to the store Merchandise delivered by vendors directly to stores Merchandise belonging to SIS for entering/exiting the store 1. Procedure for goods warehouse/Delivery Center received from PRIL

a. Receipt of goods at store warehouse & security check b. Unloading & Recording Merchandise c. Resealing the vehicle for onward journey d. Inwarding of the consignment e. Scanning the items in IP Linux

1.1) Receipt of Goods by the store warehouse for deliveries from PRIL Warehouses/ Delivery Centres Basic Principle governing the process: Goods are received according to the Stock Transfer Note (STN) issued by the warehouse a. Receipt of Goods at the Store Warehouse and Security checking procedures Every morning the Warehouse Incharge prints ZGIT report from the SAP, which gives the details of the merchandise which is scheduled to reach the store on the same day. Based on the information the Warehouse incharge to, Allocate space for the in transit merchandise. Allocation of manpower for inwarding. Inform the respective Department Managers about the merchandise scheduled , so that floor space for the same can be created, if required Delivery vehicle arrives at the store warehouse. Security personnel to receive the supporting documents and hand over the same to the warehouse personnel undertaking the inwarding. Document set is checked by warehouse personnel to ensure it contains a Stock Transfer Note (STN) in duplicate and an outward gate pass issued by the dispatching warehouse. Security at stores will sign the gate pass and write manual IRN (Inward Register Number) on gate pass.

b. Unloading of Merchandise and recording of the same in security register: Unloaders to remove the cartons from the delivery vehicle. An H.U. No. - Handling Unit Number (which is a unique number) is pasted on each carton. During unloading, the inwarding staff should mark off each H.U. No. on the STN. Independently, the security personnel to maintain a count of the number of cartons being unloaded, and the inwarding staff to simultaneously scan the HU Number printed on each carton. Inwarding cannot be initiated unless all the H.U. numbers are scanned. When all cartons are unloaded, the Inwarding staffs to check the STN and ensure all cartons marked for delivery for the store have been received. The number of cartons for delivery to the store (as indicated in the STN) is crosschecked with the count maintained by the security personnel while unloading. Security personnel to record the inwards in the inwarding register (Refer to Annexure 1). Details of GRN are left blank at this moment and will be filled in once the goods are inwarded into the system. Security personnel to stamp the two copies of STN with inward received stamp, mentioning the inward number (according to their register), number of cartons unloaded and date. The Security Personnel should retain the original set of documents and handover the duplicate copy of STN to the delivery vehicle staff. On returning from the store, the delivery boy will hand over all receipted gate pass and documents to despatching warehouse manager/Outward incharge. c. Re-Sealing the vehicle for its onward journey: Deliveries in a lot of cases go to multiple locations. Hence once unloading at location one is complete; security personnel from location one is to seal the vehicle again with paper seals. A stamp of the store and signature of security personnel to be recorded on the seal.

d. Inwarding of the consignment: The unloaded cartons to be brought to the store warehouse. The STN governing this consignment is to be invoked in the SAP system Each cartons H.U. no. is displayed by the system. On selecting particular H.U. nos. the contents of the carton are displayed by the system. It is very critical that Warehouse staff opens all cartons and undertake a global count of the items contained in each carton. This global count should tally with the number of pieces displayed by the system. No carton should be inwarded without counting.

e. Scanning the items in IP Linux: IP Linux is the point of sale system . Items inwarded should be recognized by IP Linux o Inwarding staff should scan each SKU received, at the store warehouse to ascertain if the item is recognized by IP Linux. Items recognized by IP Linux. o Items ready for replenishment . o If the item exist in the IP Linux proper tagging to be done for the same (Refer Annexure for tagging standards). If items are not recognized by IP Linux o Warehouse staff to keep the article (merchandise) aside. o Article nos. of the items to be sent to PRIL HO. o PRIL HO to send idocs for these articles. o Load the idocs in the IP Linux system. o Again, scan the items in the IP Linux system on the same date. o Items ready for replenishment.

 Currently the stores point of sale system is running on the IP Linux platform. Hence a check needs to be performed on the items being inwarded to see if they are recognized by the IP Linux system. Thus each article received needs to be scanned at the store warehouse to ascertain if the item reflects in the IP Linux system. If the items exist in the IP Linux system they are in order, hence proper tagging has to be done to all the items before they can be shifted to the sales floor. No merchandise to be moved on the floor without proper tagging. Note: Any product not identified on IP Linux is NOT to be put on the sales floor. The article numbers of these items to be sent to the PRIL head office in the prescribed format (Refer to Annexure8) which in turn will send idocs for these articles to the stores. Once these idocs are received and loaded in the store IP Linux system these items are ready to be placed on the store floor for selling Any Product not identified on IP Linux is NOT to be put on the sales floor

1.2) Receipt of Goods by the Store warehouse for deliveries directly from the vendors Basic Principle governing the process: Goods are received strictly as per the P.O. issued The consignment is inwarded by entering each SKU in the system a. Arrival of goods at the store warehouse and document verification: On arrival at the store warehouse the vendor informs the security personnel. If a queue of vendors exists, security personnel to issue the vendor a token number. On his turn, arriving security personnel to call the vendor and verify the documents pertaining to the consignment. Document set is checked for the following: A signed P.O. which has not expired. Invoice of the supplier

 Delivery Challan in duplicate Warehouse personnel to ensure that the items are bar-coded prior to unloading by undertaking a sample check. Security staff to supervise unloading of the consignment into the store warehouse and maintain a count of the number of cartons unloaded. In case of absence of barcodes, the same should be informed to the warehouse incharge, who in turn maintains a record of the same in the discrepancy register and simultaneously informs the vendor and the respective Front End Category. In case if any of the cartons are missing the staff should inform the Warehouse Manager, and the same should be entered in the discrepancies register Warehouse Manager to inform the dispatching warehouse in charge and try to resolve the issue. Under such circumstances, the partial inwarding of the actual quantity received should be done and the following escalation to be followed .The inwarding to take place on the same date. Security staffs to record the inwards in their security register. Warehouse staff to open the cartons and do a global count of the items received to confirm that the quantity received is in order. Any shortages are to be brought to the notice of the vendors delivery personnel and noted on the spot on the delivery challan and invoice, the record of the same to be maintained in the deviation register , and inform the respective front End category incharge. Under such circumstances, the partial inwarding of the actual quantity received should be done and the following escalation to be followed. The issue to be resolved on the same working day.

 Security staff to stamp the suppliers delivery challan with the inwards received stamp. The store should get stamps made with the following fields: Store Name GRN No. P.O. No. Nos. of carton & pieces received Received date One copy of delivery challan to be handed over to vendor while the set of documents consisting of P.O., suppliers invoice, original delivery challan to be retained by the security staff and handed over to the store warehouse personnel. b. Inwarding of the consignment: Warehouse staff to invoke the P.O. for that consignment on the SAP system Warehouse staff to check the consignment and ensure goods delivered are as specified in the P.O. Each SKU to be checked against what has been ordered in the P.O. with respect to item description, quality, quantity and price of the item. In case of any physical defect which is noticed before inwarding, the particular item to be kept aside and DAMAGED TAG with relevant details filled on it, is attached to it. Under such circumstances partial inwarding is done, deducting the number of defective pieces. The same should be mentioned on the P.O.copy and the GRN. The supplier and the respective category in the standard format is notified of the damaged product and asked to pick it up within fifteen days. After each item has been checked the goods inwarded can be saved and the system generates a GRN. A printout of the GRN needs to be taken and attached with the set of documents pertaining to the consignment. The consignment is to be recorded in the inward register maintained by the in store Warehouse personnel.

 Everyday the inwards register is handed to the security personnel to record the GRN number in the security register against the particular consignment. The inwarding status to be updated in the standard format on the ZER score board and an inwarding report to be sent in the standard format to the respective Front End Category (FEC) manager before 5pm on the same day. Category Brands which are not inwarded to be highlighted in RED (Escalation Matrix followed). The entire set of documents is forwarded by the warehouse staff to the accounts department for effecting payment. A record of each set of documents passed onto accounts is to be maintained in a register at the store. 1.3) Inwarding of SIS merchandise Basic Principle governing the process: SIS merchandise is the responsibility of the SIS vendor. This inventory is neither inwarded nor outwarded in the PRIL SAP system. However, a check and record is to be maintained on the movement of goods by the security personnel.

a. Inwarding of SIS merchandise and recording of the same : On arrival of SIS merchandise the security personnel is notified of the same. Security staffs to examine the merchandise to ensure the items pertain to what the particular vendor is dealing in, take a count of the quantity being inwarded and allow it to enter the store. The inward is to be recorded in the security register where the vendor details are captured, merchandise description and quantity are noted .

Learnings

We as a trainee learnt the whole process of scm and operation department in pantaloons store the following are our learnings : 1. 2. 3. 4. 5. 6. Maintainance of whole inventory on merchandise or brand basis. Inwarding and outwarding of stock in SAP. Segregation of stock on the basis of merchandise wise. Tagging of whole merchandise in scm department. Stock transfer from main warehouse to another store. As per standard operating procedures company distributes the stock on the right time at right place to the right customer in right quantity. 7. Procedure of credit note preparation 8. Query handling of customers 9. Checking out deviations in inventory from purchase order. 10.Procedure of activation of green cards. 11.All department manager should be aware about the excess or short of merchandise in their respected department 12.Price tag should not be visible to customer it should be under the apparel 13.Display of inventory which are on floor according to the size 14.Store manager must keep a continuous check on working of all staff members. 15.Store manager makes aware to the employees about the day-to-day target (sales) also about conversion rate, basket size, ticket size. 16.Work should be done in a hierarchy. 17.Proper security system should be followed on the floor as well as in back house and warehouse. 18.Stock scanning in excel sheet.

Limitation of pantaloons: 1. Time limit is a measure constraint in PANTALOONS RETAIL STORE 2. As per the company rules many information was not disclosed to the trainees. 3. As the manager are busy in their daily schedule it is not possible for us to spend more time in interaction and discussion with them. 4. There is no reliable security system (ie cctv cameras & security guard) in pantaloons warehouse.